Quality_Assurance_Surveillance_Plan_(QASP).pdf

APPENDIX D

APP. D-1

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan (QASP). This plan will be used to assure the Government that the work specified under this contract is completed satisfactorily.

Surveillance will be conducted three ways.

1.1. Checklists. - As Requested. Work that is performed as requested, but is found to be deficient, cannot be corrected due to the short time span before the next scheduled cleaning. No payment will be made for deficient work.

1.2. Formal Customer Complaints. Information gathered in writing from employees or the public about specific deficiencies in services provided as a part of this contract will not be used to withhold payment, when the method of inspection is random sampling. However, they must be corrected by the Contractor, if time permits. Customer complaints may also be used to substantiate findings of other sampling procedures used by the Government as a part of the QASP.

1.3. Should it become necessary for the Government's Inspector to perform re-inspections of defective work that was required to be redone (due to failure of Contractor Quality Control System to locate and cure these deficiencies prior to inspections), there will be a re-inspection/administration charge equal to the Actual Government Cost (AGC) at the Effective Hourly Rate (EHR) applied to re-inspect park cleaning per inspection, per park. The AGC re-inspection time will start the minute the inspector is called and/or stops his other duties to perform the re-inspection and will end after the inspector returns to his duty site after the inspection. These charges will be deducted from the Contractor's monthly invoice. Re-inspection charges will only be charged when Contractor has been given the opportunity to do over again work that was not originally performed correctly. Deductions for re-inspection will be taken based on the following example:

EXAMPLE:

a. Re-inspection of small dumpsters is required in Coon Creek and in Bo Wood. The Government's Inspector was at the office at the time he was called to re-inspect. His actual time to inspect the two parks and return to his duties at the office was 105 minutes. The Effective Hourly Rate (EHR) is $11.30 per hour.

The re-inspection deduction will be made as follows:

EHR/60 minutes X inspection minutes = Deduction

$11.30/60 X 105 = $19.78

1.3.1. Monitoring. Inspections of all services performed under this contract will be performed according to a schedule developed by the Government. The number of

APP. D-2

times that a cleaning service is provided by the Contractor for a given bid item during a specific time period (i.e. day, week, etc.) is called a "lot". A random sample will be created from each lot for inspection. Only those items appearing in the monthly random samples will be used for evaluating performance. However, deficiencies in services that are not included in the sample schedule will be brought to the attention of the Contractor for corrective action.

1.3.2. Acceptable Quality Level (AQL). The maximum number of defective items in a lot that can be considered satisfactory on the average is called the acceptable quality level. The AQL for each service to be performed can be found in Appendix E.

When the number of defects for a specified service (or lot) is below the AQL, the work will be considered satisfactory. However, the Contractor is still required to correct the deficiencies if possible. Each service that is performed will be determined acceptable or deficient according to the inspection rating that it receives.

1.3.3. Deductions. If the number of defective items exceed the AQL for that lot, a deduction will be made based on the following example:

If: Quality of work completed for emptying small dumpsters is found to be unsatisfactory (the AQL of 4% is exceeded).

And: Contract price is $4000 per month

And: Quality of completed work deduct percentage is 15% (percentage obtained when cost per month for a specific bid item is divided by total contract cost per month (Also see Section C, paragraph 1.8.6)

And: Sample size is 100

And: Number of defects in sample is 25 (Reject number is 4)

Then: The amount to be deducted from the monthly payment will be calculated as follows:

Contract Price $4,000 x Deduct Percentage 0.15 $ 600 Percent of Sample Defective .25 Deduction from monthly payment for emptying small dumpsters during the month of June = $ 150