PWS_Refuse_Collection_Lake_Mendocino.pdf

REFUSE AND RECYCLING COLLECTION SERVICES

LAKE MENDOCINO

February 23, 2018

Part 1

GENERAL INFORMATION

1.0 GENERAL: This is a non-personnel services contract to provide refuse and recycling collection services at

Lake Mendocino. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform refuse and recycling collection services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Lake Mendocino is a flood control reservoir in California, with numerous day use areas, campgrounds and lake access areas managed by the U.S. Army Corps of Engineers. Park areas at Lake

M e n d o c i n o offer a wide variety of recreation facilities including boat launching ramps, campgrounds, full service marina, picnic areas, and sand swimming beaches. Many routine maintenance items are contracted to the private sector. Mowing, refuse collection, park attendant services, and facility cleanup are just a few of the activities that are performed by private contractors for the Corps of Engineers at Lake Mendocino.

1.3 Objectives: To find a Contractor qualified to carry out the specifications of this Contract to provide for the safe and sanitary recreation experience of the visiting public at Lake Mendocino.

1.4 Scope: The Contractor shall provide all manpower, labor, equipment, materials/supplies, transportation, fuel, tools, supervision and other items and services necessary to provide refuse collection and disposal services for designated public use and administrative areas at Lake Mendocino, near Ukiah, California, as described in the attached performance work statement (PWS) and elsewhere within the solicitation. The Contractor shall perform to the standards in the contract. Services also consist of attending annual pre-work conferences, meetings as necessary, and preparing worksheets and invoices.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Year Date of Award – March 31 2019

Option Year I April 1 2019- March 31 2020

Option Year II April 1 2020 – March 31 2021

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Contractor shall provide QC Plan within 30 days after contract award, one copy of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: Recognized Holidays: The only holidays that services shall be performed are those that fall during the recreation season. (April 15 - September 15). These holidays include: Memorial Day, Independence Day and Labor Day. All other holidays do not require services. They are as follows:

New Year’s Day

Martin Luther King Day

President’s Day

Thanksgiving

Columbus Day

Veteran’s Day

Christmas

1.5.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800am –

4:30pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at Coyote Valley Dam, Lake Mendocino in Ukiah, CA.

1.5.6 Type of Contract: The government will award a Firm-Fixed Price Contract.

1.5.7 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.10 Key Personnel: The follow personnel are considered key personnel by the government: Contract Manager and Alternate Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7am – 6pm Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.5.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.5.12 Accident Prevention Plan: An accident prevention plan is a safety and health policy and program document that is contract specific. The accident prevention plan shall comply with the requirements set forth in the

Abbreviated Accident Prevention Plan in the USACE EM 385-1-1 in Appendix A.

1.5.13 Documents and Correspondence: After award, all documents and related correspondence shall be routed through the Contracting Officer’s Representative (COR) located at the Lake Mendocino Project Office.

1.5.14 Payment: Payment will be made monthly in accordance with the Prompt Payment. The Contractor shall submit a monthly invoice for the work completed during the billing period. The invoice shall include all

SCHEDULED SERVICES and any ADDITIONAL SERVICES completed at the unit price per size of dumpster (i.e. Number of services per billing period for each size of dumpster). The contractor shall include on the monthly invoice, a total of labor hours worked under this contract, which will be used for a

Contractor Man Hour Accident Exposure Report. Under the terms of this contract, invoices are to be submitted monthly to:

Poppy Lozoff

1160 Lake Mendocino Drive

Ukiah, CA 95482

1.6 Contractor Personnel:

1.6.1 Minimum Manpower Requirement: The Contractor and employees/staff shall personally perform, or provide personal superintendence of the performance of, duties under this contract (no subcontracting). The

Contractor shall maintain a sufficient number of staff/employees to perform the required services. In the event the Contractor is unable to perform contract duties, the Government reserves the right to terminate the contract.

1.6.2 Contractor Personnel: Contractor personnel shall present a neat appearance and be fully clothed at all times while performing services ordered under the contract. “Fully clothed” shall be deemed to mean that a sleeved shirt (or T-shirt), trousers, and shoes shall be worn at all times: except that this requirement shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required for the safe performance of services or for the application of various approved chemicals (if any). The Contractor shall provide own attire. Contractor personnel shall utilize tact, diplomacy, and courtesy at all times during contact with the public and with Government personnel. The Contracting

Officer’s Representative reserves the right to disapprove any individual whom he/she considers to be incompetent to perform the work required. Such disapproval will be given to the Contractor by written notice.

Any such decision is final. Any illegal or criminal activity on the part of the Contractor or staff, employees, or other personnel may result in termination of the contract. In order to assure that the required services be performed at an acceptable level, the Contractor shall designate in writing a supervisor and/or foreman, who shall serve as a contact for matters involving quality, performance, or nonperformance of required services. In the absence of a designated supervisor and/or foreman, or if the designated supervisor and/or foreman is not available, the Contractor warrants that the driver(s) are qualified and fully competent with full authority to act for, and on behalf of, the Contractor, to insure the required work is performed in strict accordance with the contract specifications. The Government reserves the right to discuss matters with any Contractor employee on-site and currently employed by the Contractor.

1.6.3 Pre-screen candidates using E-Verify Program: The Contractor must pre-screen Candidates using the E-verify Program website (http://www.uscis.gov/e-verify) to meet the established employment eligibility requirements. The Contractor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system.

1.7 Equipment Breakdown: Equipment breakdown shall not relieve the Contractor of the responsibility of performing the work as specified. It shall be the responsibility of the Contractor to assure that he or she has, or can obtain on short notice, sufficient backup equipment to continue the services as specified without interruption in the event of mechanical failure of primary equipment.

1.8 Quality Control (Contractor’s Responsibility):

http://www.uscis.gov/e-verify)

1.8.1 The Contractor shall develop a Quality Control Plan designed to demonstrate how the Contractor will meet the needs of the Project. The Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls. Complete records of all inspection work performed by the

Contractor must be maintained and made available to the Government during contract performance.

1.8.2 The Contractor shall designate, in writing, a supervisor and/or foreman who shall serve as a contact for matters involving quality, performance or non-performance of the required work. The supervisor and/or foreman shall have the authority to correct non-performance. The Contracting Officer may disapprove any individual whom he considers to be incompetent to perform the work required. Such disapproval will be given to the Contractor by written notice, and the Contracting Officer’s decision shall represent a final decision.

1.8.3 The Contractor shall furnish to the Project office, a telephone number attended during normal business hours of 7:30 a.m. through 4:00 p.m. CST to which calls concerning performance or other contractual matters can be placed. For the purpose of time and date, a message will be deemed delivered to the Contractor at such time as it is delivered to the number provided by the Contractor.

1.8.4 The Contractor's representative at the job site shall enter the time that each item of work is completed on a Contractor's Daily Worksheet. Completed and signed worksheets shall be delivered each day work is performed, as directed by the Contracting Officer's Representative. Contractor Daily Worksheet forms will be furnished by the Government.

1.9 Smoking Policy: Smoking is not allowed in all Government buildings, including shower buildings, vault toilets, etc. Smoking is not allowed by the Contractor while in direct contact with the public.

1.10 Firearms and Weapons: The Contractor shall not possess, during the performance of this contract, any item, including firearms, which could be used as a weapon. Title 36 regulates firearms on Federal property.

1.11 Safety and Security: Appropriate measures shall be taken to protect the general public from accidental injury. All services shall be performed in accordance with applicable safety requirements set forth in Corps of Engineers Manual EM-385-1-1, “Safety and Health Requirements Manual” and supplements thereto (copies are available from the Project Office). ANY EQUIPMENT OR MATERIALS NOT IN

CONFORMITY WITH THE SAFETY MANUAL SHALL BE REMOVED FROM GOVERNMENT

PROPERTY IMMEDIATELY. The Contractor will be expected to take a vital interest in safety, hazard, and educate their employees to work and plan their work safely. Proper driving techniques and defensive driving will be practiced to prevent vehicle accidents and property damage. In order to provide safety controls for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with all pertinent provisions of the Federal, State, and local regulations and shall take or cause to be taken such additional measures as the Contracting Officer may determine to be reasonable and necessary for the purpose. Any injury, property damage equipment malfunction or safety hazard observed by the Contractor shall be immediately reported to the Project personnel. The Contractor shall open and close gates within the contract boundary areas. The

Contractor shall securely lock any gate that is opened by him/her, upon completion of the required work.

The Contractor shall safeguard all Government property. Government-furnished keys may be provided to the Contractor. The Contractor shall establish and implement methods of making sure all keys issued by the Government to the Contractor for Contractor’s use are not lost or misplaced, and are not used by unauthorized persons. The Contractor shall immediately report to the Contracting Officer or the

COR any occurrences of loss, unauthorized use, or unauthorized duplication of keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government.

The Contractor shall safeguard keys issued to them to perform the services required by this contract. All keys shall be returned to the Government upon request and/or completion of the contract. Failure to return keys can result in withholding of payment.

1.12 Environmental Controls:

1.12.1 Compliance w i t h L a w s a n d Regulations: The Contractor shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions.

The Contractor shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

1.12.2 Hazardous Materials: The Contractor is responsible for advising his/her employees of all Environmental and Hazardous Materials Handling, and is also required to provide to the COR the Safety Data Sheets (SDS) for all materials used by the Contractor in accordance with Federal and State laws and/or regulations.

1.12.3 Notification of Environmental Spills: If the Contractor or employee(s) of the Contractor spills or releases any substance into the environment, the Contractor shall immediately report the incident in accordance with local procedures, and shall also notify the Contracting Officer’s Representative

(COR), or in his or her absence the Contracting Officer. The Contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.14 RECREATION SEASON: 1 April – 30 September

2.1.15 NON-RECREATION SEASON: 1 October – 31 March

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT PROVIDED PROPERTY & SUPPLIES

The Government shall furnish necessary keys and Contractor Worksheets for the use of the Contractor. The

Government will provide designated area(s) for the Contractor's use for storage of dumpsters during periods of non-use.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR-FURNISHED ITEMS & SERVICES

The Contractor shall furnish all equipment, supplies, items, labor, materials, services, etc. to accomplish the services specified in this PWS. All equipment must be approved by the Contracting Officer or the Contracting Officer's

Representative prior to initial use. Equipment breakdown shall not relieve the Contractor of the responsibility of performing the work as specified. The Contractor shall assure that he has, or can obtain on short notice, sufficient backup equipment to continue the services as specified without interruption in the event of mechanical failure of his primary equipment.

a. Equipment: The Contractor shall furnish a two-axle (six-wheeled) compactor type truck or compactor type trailer having a gross weight not to exceed 30,000 lbs., suitably equipped and constructed so as to prevent the scattering of refuse along the route. All vehicles used under this contract shall be kept clean and in proper repair so that trash is completely contained without any loss or leakage. In accordance with EM385-1-1, paragraph 18.B.01, all trucks shall be operated with a properly functioning backup alarm while on government property. The vehicles shall be operated and maintained and all trash disposed of in accordance with all state and local regulations.

b. Containers: The Contractor shall furnish and deliver refuse and recycling containers (dumpsters of

2, 4, or 6 cubic yard capacity, roll off dumpster of 20 yard capacity, and recycle containers of 2 yard capacity as specified) in accordance with the service schedule. In addition, all dumpsters furnished by the Contractor must be standard manufactured items meeting the size requirements of this contract and must be new or freshly painted units with brown, green or other neutral color, subject to approval, to aesthetically blend into the public recreation areas in which they will be placed. The Contractor’s name/logo may be displayed on the dumpsters, but no advertising will be allowed. Warning/safety decals may be placed on the dumpsters, with a message that dumpsters are for disposal of waste only with landfill restricted items listed and “No Parking” or “Do Not Obstruct Access to Dumpster” message. The recycling dumpsters shall be clearly marked with decals designating the dumpsters are for recyclable items only. The government will not be responsible for the security or damage to any of the contractor’s equipment. If the dumpsters become damaged, dirty or unsafe the COR may direct that the unit be replace or the problem corrected within 48 hours or immediately if a significant safety or health risk is evident. The contractor should anticipate that dumpsters need to be periodically cleaned and should incorporate those costs into the unit price for each bid item. If the Contractor fails to keep the dumpsters clean or respond to the COR’s directive to clean or repair dumpsters, the

Government may have the work performed by others and deduct the cost from moneys owed the

Contractor.

c. MANPOWER. The Contractor shall furnish all manpower necessary to accomplish the required work.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Refuse collection is directly related to public health and sanitation; therefore, it is essential that all refuse containers be serviced as specified. The Contractor shall assure that he/she has, or can obtain on short notice, sufficient backup equipment to continue the services as specified without interruption in the event of mechanical failure of his primary equipment. The Contractor shall notify the Contracting Officer within eight (8) hours of any such equipment failure and provide an alternate plan for collection of refuse during the repair period. Backup equipment need not be of the same type, nor meet the same requirement of the primary equipment, except as pertains to the scattering of refuse along the route; however, such equipment may be utilized only to accomplish the specified work of the contract while primary equipment is being repaired, for a period not to exceed 14 calendar days without prior approval of the Contracting

Officer or his authorized representative. Equipment breakdown shall not relieve the Contractor of the responsibility of performing the work as specified.

5.2 Dumpster Placement: The areas subject to refuse and recycling collection under this procurement, and the approximate number and sizes of receptacles to be serviced, are shown in Technical Exhibit #1, Dumpster and

Recycling Container Locations. Beginning 1 March 2018 (or effective date of award), the Contractor shall place dumpsters at the locations as specified in TE #1, Dumpster and Recycling Container Locations. On the last date of service for each area, the Contractor shall remove dumpsters. Beginning 1 March of 2019, the

Contractor shall again place the dumpsters and remove at the end of service for the year. Dumpster locations shall be as designated by the COR.

5.3 Removal and Disposal:

5.3.1 The Contractor shall empty all dumpsters in accordance with Technical Exhibit #2, Collection Schedule.

Services shall be performed as scheduled, including all holidays scheduled (the Contractor may service dumpsters one day prior or one day after Federal Holidays occurring in November through March if written

COR approval is received prior to the holiday). The Contractor shall pick up all refuse within 10 feet of the refuse containers. The Contractor shall clean up immediately any spillage of refuse, in the course of the handling operations. The Contractor shall return refuse containers, when emptied, to their original position, with the covers closed. Dumpsters that have been moved by visitors shall be emptied and returned to their proper location by the Contractor.

5.3.2 ADDITIONAL SERVICES. Additional services of dumpsters within the recreation and Administration Area may be directed by the COR. These additional services are to be paid at the rate bid for ADDITIONAL SERVICES and included on the Contractor’s monthly invoice as a separate line item with the area and date of service listed. A call for additional services will specify the area or areas, the number of dumpsters in each area to be serviced and the required date of service.

5.3.3 CHANGES. Several dumpsters are located in recreation areas that are subject to flooding. If flooding appears imminent, the Contractor will be notified and he shall relocate the dumpsters to a safe location as directed by the COR and then return them to their original positions when the water recedes.

All costs associated with relocating dumpsters shall be included in the Contractor unit price for ADDITIONAL

SERVICES and separate payment will be authorized on a per dumpster basis for each call to remove or replace dumpsters as directed by the COR. If a call is made for relocation of dumpsters on a day scheduled for regular service the Contractor will only be paid once for the service to empty and relocate the dumpster at the

ADDITIONAL SERVICES bid price.

During the progress of the contract, it may be necessary to change the number and/or frequency of services due to construction, maintenance repairs, variations in public use, complete or partial closure of recreation areas, National

Security or other reasons. In the event changes occur the Contractor will be furnished in writing, a notice of change. Any reductions in the number and/or frequency of services will require a deduction in the contract amount on the basis of unit bid price.

5.3.4 TRANSPORT AND DISPOSAL. The Contractor shall transport and dispose of all refuse from dumpsters off

Government property to a State-approved sanitary landfill or disposal point. The Contractor shall bear all cost in connection with this work.

5.3.5 Cleaning of Equipment: The Contractor shall thoroughly clean equipment used for hauling to keep it free of residue and odor and to present a clean appearance. In the event of a disagreement relating to the need for cleaning equipment, the Contracting Officer's Representative's decision shall represent a final decision.

5.3.6 Disposal of Tires and Batteries: Tires and batteries which are left in and around dumpster units by the public may be left beside the dumpsters for disposal by others, but all non-hazardous debris must be removed and properly disposed of by the Contractor.

5.4 Dumpster Type and Condition

5.4.1 DUMPSTER TYPE. The Contractor shall furnish dumpsters equipped with plastic or rubber type lids. All dumpsters shall be of the same color, and must be approved by the COR.

5.4.2 CLEANING OF DUMPSTERS. The Contractor shall clean containers so they are free of stains and odors.

Contractor employees who service the dumpsters shall have with them approved odor control chemical(s), a broom, shovel or other equipment which may be used to clean up spills and control odors. Dumpsters which have a noticeable odor, even after they have been emptied, shall be treated by the Contractor with approved chemicals and/or cleaned by the Contractor.

5.4.3 Condition of Dumpster: The Contractor shall deliver and place dumpsters at locations designated by the

Contracting Officer, and shall maintained them in good repair and appearance. The Contractor shall remove and replace damaged or unsightly dumpsters with like units in good repair. All Contractor furnished dumpsters shall be so constructed and equipped as to prevent accidental tip over by the public. In the event dumpster(s) are vandalized and/or moved by the public, the Contractor bears the responsibility of retrieving, repairing and/or replacing the dumpster(s).

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications:

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

Attachment 1 – Quality Assurance Surveillance Plan

Attachment 2– Dumpster & Recycling Container Locations

Attachment 3– Collection Schedule

Attachment 1

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance

Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in this Performance Work Statement (PWS). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with this PWS. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2.Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b.Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self

Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract. Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide as needed status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained from valid customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint; must be signed and must be forwarded to the COR by the contractor. The contractor shall maintain a log of all customer complaints as well as a copy of each complaint in a documentation file. The

COR may request to review the log and/or documentation file at any time.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance-Based Matrix

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency

Acceptable Quality

Level

Contract

Services

Contract Services furnished as prescribed in the PWS as applicable.

Inspection by the

COR

Random inspection of all sampling of contract services.

>95% of services inspected performed timely and without rework required.

Overall Contract

Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the

COR’s annual report on contractor performance

Assessment by the

COR

Annual All service elements rated Satisfactory (or higher) Satisfactory

= 95% or above average contract acceptable random sampling

Contractor

Self Reporting

Contract Services furnished as prescribed in the PWS as applicable.

Contractor Self

Reports Monthly >95% of services reported performed timely and without rework required.

Customer

Feedback

Customer complaints reviewed by COR

Inspection by the

COR

Per Occurrence 100% of valid customer complaints resolved

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by COR

Monthly 100% accuracy

5. Incentives/Disincentives:

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract (52.212-4 (a) Inspection/Acceptance), the contractor will provide quality products in a timely manner since the Government can require the contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

Attachment 2– Dumpster & Recycling Container Locations

REFUSE CONTAINERS

AREA REC SEASON NON-REC SEASON

6 cu yd 6 cu yd

Headquarters 1 1

Joe Riley 1 0

Overlook 1 0

South Boat Ramp 1 1

North Boat Ramp 1 1

Pomo A 1 1

Pomo B 1 0

Pomo C 1 0

Bushay (to include Day Use)* 5 0

Kyen (to include Oak Grove Day Use)** 4 2

TOTAL 17 6

*Dependant upon water levels

** Kyen is currently outgranted to FEMA and not open to the public until approx. 2020

20 CY Roll Off

AREA REC SEASON NON-REC SEASON

20 cu yd 20 cu yd

Headquarters 1 1

RECYCLING CONTAINERS

AREA REC SEASON NON-REC SEASON

6 cu yd 6 cu yd

Headquarters 1 1

Joe Riley 0 0

Overlook 0 0

South Boat Ramp 0 0

North Boat Ramp 0 0

Pomo A 0 0

Pomo B 0 0

Pomo C 0 0

Bushay* 2 0

Kyen** 0 0

TOTAL 3 1

* Dependant upon water levels

**Kyen is currently outgranted to FEMA and not open to the public until approx 2020

Containers may be stored on site while not in use (during non-rec season) if they remain locked.

Attachment 3– Collection Schedule

BASE YEAR

6 cu yd Refuse Container

AREA SERVICE SCHEDULE

START DATE END DATE DAYS SERVICED # OF UNITS # OF DAYS SERVICED TOTAL

HEADQUARTERS 4/2/2018 3/25/2019 M*** 1 52 52

JOE RILEY 4/2/2018 9/27/2018 M, Fri. * 1 52 52

OVERLOOK 4/2/2018 9/27/2018 M, Fri. ** 1 77 77

SOUTH BOAT RAMP 4/2/2018 9/27/2018 M, Fri. ** 1 77 77

NORTH BOAT RAMP 4/2/2018 9/27/2018 M, Fri. ** 1 77 77

POMO A 4/2/2018 9/27/2018 M, Fri. ** 1 77 77

POMO B 4/2/2018 9/27/2018 M, Fri. * 1 52 52

POMO C 4/2/2018 9/27/2018 M, Fri. * 1 52 52

BUSHAY 4/2/2018 9/27/2018 M, Fri. * 5 52 260

KYEN CLOSED CLOSED 0 0 0

*** Serviced Every Monday

** Serviced Mon and Fri 2 APR 2018 - 28 SEP, Every Mon OCT 2018 - MAR 2019

* Serviced Every Mon and Fri, 2 APR 2018 - 28 SEP, closed OCT 2018 - MAR 2019

6 cu yd Recycling Container

HEADQUARTERS 4/2/2018 3/25/2019 M 1 52 52

BUSHAY 4/2/2018 9/27/2018 M 2 26 52

KYEN CLOSED CLOSED 0 0 0

Serviced Every Mon and Fri, 2 APR 2018 - 28 SEP, closed OCT 2018 - MAR 2019

20 yd Roll-Off Refuse Container

HEADQUARTERS 4/2/2018 3/25/2019 ON-CALL

Not to exceed 12

OPTION YEAR 1

AREA SERVICE SCHEDULE

START DATE END DATE DAYS SERVICED # OF UNITS # OF DAYS SERVICED TOTAL

HEADQUARTERS 4/1/2019 3/30/2020 M*** 1 52 52

JOE RILEY 4/15/2019 9/27/2019 M, Fri. * 1 52 52

OVERLOOK 4/1/2019 3/30/2020 M, Fri. ** 1 77 77

SOUTH BOAT RAMP 4/1/2019 3/30/2020 M, Fri. ** 1 77 77

NORTH BOAT RAMP 4/1/2019 3/30/2020 M, Fri. ** 1 77 77

POMO A 4/1/2019 3/30/2020 M, Fri. ** 1 77 77

POMO B 4/15/2019 9/27/2019 M, Fri. * 1 52 52

POMO C 4/15/2019 9/27/2019 M, Fri. * 1 52 52

BUSHAY 4/15/2019 9/27/2019 M, Fri. * 5 52 260

KYEN CLOSED CLOSED 0 0 0

*** Serviced Every Monday

* *Serviced Every Mon and Fri, 1 APR 2019 - 30 SEP 2019, closed OCT 2019 - MAR 2020

* Serviced Every Mon and Fri, 1 APR 2019 - 30 SEP 2019, closed OCT 2019 - MAR 2020

6 cu yd Recycling Container

HEADQUARTERS 4/1/2019 3/30/2020 M 1 52 52

BUSHAY 4/15/2019 9/27/2019 M 2 27 54

KYEN CLOSED CLOSED 0 0 0

Serviced Every Mon and Fri, 1 APR 2019 - 30 SEP 2019, closed OCT 2019 - MAR 2020 106

20 yd Roll-Off Refuse Container

HEADQUARTERS 4/1/2019 3/30/2020 ON-CALL

OPTION YEAR 2

AREA SERVICE SCHEDULE

START DATE END DATE DAYS SERVICED # OF UNITS # OF DAYS SERVICED TOTAL

HEADQUARTERS 4/6/2020 3/29/2021 M*** 1 52 52

JOE RILEY 4/13/2020 9/25/2020 M, Fri. * 1 52 52

OVERLOOK 4/6/2020 3/29/2021 M, Fri. ** 1 77 77

SOUTH BOAT RAMP 4/6/2020 3/29/2021 M, Fri. ** 1 77 77

NORTH BOAT RAMP 4/6/2020 3/29/2021 M, Fri. ** 1 77 77

POMO A 4/6/2020 3/29/2021 M, Fri. ** 1 77 77

POMO B 4/13/2020 9/25/2020 M, Fri. * 1 52 52

POMO C 4/13/2020 9/25/2020 M, Fri. * 1 52 52

BUSHAY 4/13/2020 9/25/2020 M, Fri. * 5 52 260

KYEN 4/6/2020 9/25/2020 M, Fri. * 77 3 231

*** Serviced Every Monday

** Serviced Mon and Fri 13 APR 2020 - 25 SEP 2020, Every Mon Oct 2020- March 2021

* Serviced Every Mon and Fri, 1 APR 2020 - 27 SEP 2020, closed OCT 2020- MAR 2021

6 cu yd Recycling Container

HEADQUARTERS 4/6/2020 3/29/2021 M 1 52 52

BUSHAY 4/6/2020 9/25/2020 M* 2 27 54

KYEN 4/6/2020 9/25/2020 M* 1 26 26

Serviced Every Mon and Fri, 1 APR 2020 - 27 SEP 2020, closed OCT 2020- MAR 2021

20 yd Roll-Off Refuse Container

HEADQUARTERS 4/6/2020 3/29/2021 ON-CALL