Non-Clinical_Case_Management_-_PWS.doc

PERFORMANCE WORK STATEMENT (PWS)

For Non-Clinical Case Management Services

1. General:

1.1 Purpose: The purpose of this requirement is to provide Medical and Dental Non-clinical Case Management and Administrative Care Coordinator staffing in support of Individual Medical Readiness (IMR). This requirement is designed to be flexible, responsive, and meet the ever-evolving needs of the government. DoDI 6025.19 establishes aggressive quarterly and annual metric goals for the separate IMR elements and for the overall IMR category of Fully Medically Ready (FMR) soldiers. The ultimate goals are to produce real-time reports based on complete, accurate data. The minimum goal for overall medical readiness is more than 90% of Service members FMR, with the ideal goal being 100%. The Virginia Army National Guard (ARNG) Surgeon’s Office requires a highly responsive process whereby the government can quickly obtain needed support and services. This PWS reflects existing National Guard Bureau policies and regulations.

1.2 Background: The Department of Defense (DoD) TRICARE Management Activity (TMA) values all staff involved in the delivery of high-quality care to service members. In 2009, a Medical Management Guide was issued by the Office of the Assistant Secretary of Defense for Health Affairs (ASD [HA]) and TMA, Office of the Chief Medical Officer (OCMO), Population Health and Medical Management Division (PHMMD). The Guide covers the components of a Medical Management (MM) program, including applicable principles, implementation concepts, processes, and tools/databases for Utilization Management (UM), Case Management (CM), and Disease Management (DM). It complements the 2001 DoD Population Health Improvement Plan and Guide published by TMA and the Government Printing Office https://www.qmo.amedd.army.mil/disease_mgmt/Population%20Health%20Improvement%20Plan%20and%20Guide.pdf. The Military Health System (MHS) has three primary goals for Case Management:

- Improve the care, management, and transition of recovering Service members.

- Broaden the application of CM to include those with complex and at-risk needs before the Soldier requires complex care.

- Evaluate the impact of case management on the quality of military health care.

1.3 Scope:

1.3.1. The contractor shall furnish all labor and services required to provide a wide range of Medical and Dental Non-clinical Case Management and related medical administrative services in accordance with the tasks identified in the PWS. The Virginia Army National Guard is comprised of approximately 7,500 soldiers with an estimated 8-10% enrolled in case management. Any changes to the initial staffing requires a bilateral supplemental agreement signed by a warranted Contracting Officer (KO) of the Virginia National Guard and the contractor

1.3.2. The primary place of performance will be Building 1876, Fort Pickett, Blackstone, VA 23824. However, events requiring contractor services such as Periodic Health Assessments (PHA), Soldier Readiness Processing (SRP), Soldier Readiness Certifications (SRC) and advanced medical screenings as determined by the State Review Decision Panel, may be conducted at various locations throughout the Commonwealth of Virginia. Historically these events have been conducted at Fort AP Hill, Bowling Green, VA, Camp Pendleton, Virginia Beach, VA and Gate City, VA. Telework in accordance with Federal Acquisition Regulation (FAR) acceptable as long as HIPAA and PII standards are strictly upheld.

1.3.3. Services shall be available to customers during normal business hours which are Tuesday through Friday from 7:00 a.m. to 5:30 p.m. Special events such as PHAs, SRPs, and SRCs, may require work outside normal business hours. Events outside of normal business hours are scheduled in advance by the government and dates and locations will be provided to the contractor. The contractor shall make necessary adjustments to personnel schedules to ensure adequate customer service is provided without additional cost to the government.

1.3.4. Recognized Holidays: The following are recognized US holidays. A holiday which falls on a Saturday will be recognized on the Friday prior and a holiday which falls on a Sunday will be recognized on Monday. While the government does not anticipate services being needed on recognized Federal holidays, if services are required, advance notification will be provided.

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day

1.3.5. Contractor Personnel:

1.3.5.1. Case Manager(s) (CM): Contractor shall provide three (3) Registered Nurses (RN) who have graduated from an accredited school or Licensed Social Workers as Non-clinical Case Managers to provide individual medical readiness support to including but not limited to the identification and tracking of soldiers who are not Fully Medically Ready (FMR) either for dental or medical concerns.

1.3.5.2. Administrative Assistant(s) (AA): Contractor shall provide four (4) individuals qualified to support the Case Managers, have two or more years of office experience. The contractor shall provide one administrative assistant dedicated to support dental readiness and three administrative assistants to support medical readiness.

1.3.5.3. Contractor personnel shall operate a personal computer to input, store, retrieve and manipulate data for various reports as required in the PWS. Contractor personnel will be required to use various software programs to maintain database files and prepare reports; therefore, personnel should possess the mental capacity to gain proficiency in Microsoft Word, Excel, PowerPoint and Outlook, and be familiar with and become proficient with the use of the following ARNG web-based electronic data systems and MODS modules: DENCLASS, MEDPROS, AVS, MND, HRR, SPL and WTR, MEDCHART, and the MEDPROS Commander’s Portal. Cases will be obtained from home station (HS) or mobilization station (MOBSTA), SRP events, or those Soldiers determined non-medically or non-dentally ready through other means (e.g. during their annual PHA, command referrals).

1.3.5.4. Contactor personnel shall not perform inherently governmental functions (i.e., representation of government, decision authority, etc.).

1.3.5.5. Contractor personnel are responsible for protecting the confidential nature of soldiers’ files and medical issues.

1.3.5.6. Contractor personnel shall be familiar with and follow regulations and policies applicable to IMR and national guard deployments.

1.3.5.7. The contractor is prohibited from releasing any medical, personnel, financial or supporting data provided by the Army National Guard to any government, non-government agency, or individual unless specifically authorized, in writing, by the Contracting Officer (KO). This includes any proprietary contractor information.

1.3.5.8. Identification of Contractor Employees:

1.3.5.8.1. Contractor employees are required to wear badges at all times in the performance of this contract. The badges shall have the company name, employee name and the word “contractor” displayed.

1.3.5.8.2. All contractor personnel attending meetings, answering Government telephones are required to identify themselves as contract employees to avoid creating an impression they are Government employees.

1.3.5.8.3. The contractor shall ensure all documents or reports produced by contractor personnel are suitably marked as contractor products. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities.

1.3.5.9. The contractor shall retrieve all identification media (including vehicle passes if applicable) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the Contracting Officer’s Representative (COR) within 14 calendar days of an employee’s departure.

1.3.5.9. The Government will provide training for any government funded/operated system required for contractors upon written request to COR.

1.3.6. Tasks:

1.3.6.1. Assist soldiers to become FMR by tracking medical and dental appointments and maintaining communication as required with the soldiers they are managing. All cases managed, regardless of type (medical or dental) or duration, must be documented in the eCase and appropriate module of the Medical Operational Data System (MODS). Annotate and record soldier’s attendance of medical and dental appointments and if he/she submits adequate documentation to appropriately classify their level of medical readiness. The Contractor will contact all Soldiers with no more than than 48 business hours after their scheduled appointments to acquire related medical documents.

1.3.6.2. Attempt initial interviews with soldiers regarding their deployment limiting condition within 48 hours of notification. At minimum the interview should inform the soldier concerning his/her responsibilities regarding medical readiness, advise soldier on privacy rights, notify the soldier on how information will be handled, and obtain a release of information form.

1.3.6.3. Maintain a state-level management reporting system. All prepared reports must include the soldier’s name, compliance classification, and assigned Unit Identification Code (UIC), and their Major Subordinate Command (MSC).

1.3.6.4. Establish and maintain a list of available national and local resources to ensure soldiers have alternative options available to receive medical or dental care if not eligible for military health benefits.

1.3.6.5. File and/or scan medical and dental documents.

1.3.6.6. Prepare and submit monthly reports indicating changes of status regarding enrollment and compliance to COR. The report should be separated by major subordinate command and list the soldier’s UIC.

1.3.6.7. Maintain soldiers’ medical and dental records in accordance with (IAW) AR 40-66.

1.3.6.8. Review MEDPROS data before medical events to assist in early identification of non-deployable Soldiers.

1.3.6.9. Complete Automated Voucher System (AVS) entries within 48 business hours (estimated two-five a month).

1.3.6.10. Track medical and dental Class 3 soldiers needing treatment in the AVS system and report to COR to assist in the management of their care. Indicate soldier’s MSC and UIC.

1.3.6.11. Complete all administrative and medical charting in eCase.

1.3.6.12. Identify and request necessary profile exams/evaluations and audiology exams thru the VaARNG Medical Command OIC.

1.3.6.13. Coordinate soldier treatment plans with appropriate medical facilities.

1.3.6.14. Maintain automated referrals indicated in MEDCHART.

1.3.6.15. Submit case processing, medical documentation, and profile concerns to military/contacted provider.

1.3.6.16. Attend all scheduled PHA events. The COR will identify in advance the events the contractor will be required to attend.

1.3.6.17. Ensure those soldiers referred by a provider are followed by the case management team.

1.3.6.18. Manage soldier’s care from the identification of the condition to when the soldier is either considered medically ready or administratively separated from the military.

1.3.6.19. Ensure all medical documentation received from the soldier and/or their medical team is placed in appropriate electronic record, as well as the soldier’s hard copy record.

1.3.6.20. Inform inquiring soldiers and commanders on resources available to improve or maintain favorable medical and dental readiness.

1.3.6.21. Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.

1.3.6.22. Log in eCase any contact with service member (SM), unit leadership, or health care professional regarding an enrolled soldiers.

1.3.6.23. Upload all relevant medical and dental documents of soldiers into Health Readiness Record (HRR) and input in to hard copy medical record.

1.3.6.24. Provide all medical documents received for case management to Records Custodian to be filed using a document evidencing transfer of custody from the contractor to the government. A copy of each supporting transfer document shall be provided to the COR no later than 7 calendar days after the end of each month.

1.3.6.25. Review MEDPROS report Post PHA/SRP event and identify any errors within 72 business hours of event.

1.3.6.26. Monitor MEDPROS to ensure all scheduled services are completed/updated and current medical status is reflected.

1.3.6.27. Report Medical Readiness changes to the COR and designated unit representative(s) within 72 business hours.

1.3.6.28. Ensure Soldiers with T3, T4, P3 or P4 profiles are case managed in the eCase module.

1.3.6.29. Provide monthly status reports of soldiers in case management to include dental and status of dental vouchers to the appropriate unit representative of each UIC.

1.3.7. Quality Control Plan (QCP): The Contractor shall provide a written QCP with proposals. The plan shall include a detailed discussion of the steps the contractor will take to ensure quality, adherence to schedule, proactive communication and adherence to budget. The QCP shall include a description of corrective action steps to take should performance be substandard. An organizational depiction of the project team and chain of command shall be included in the QCP.

1.3.8. Quality Assurance (QA): The Government will develop and utilize a quality assurance surveillance plan (QASP). This plan shall be primarily focused on what the Government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s).

1.3.9. Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.3.10. Contractor employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.3.11. Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.3.11.1. Anti-Terrorism (AT) Level 1 Awareness Training:

1.3.11.1.1. Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.3.11.1.2. Key Control. The government will issue keys to contractor personnel. Contractor personnel will be required to sign for the issued key(s) and may be held financially liable for key/lock replacement should the issued key(s) be lost.

1.3.11.2. COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised any time a call is placed or received parties are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.3.11.3. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Automated Enterprise Information (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall: Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil). Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements. Practice safe network and Internet operating principles and take no actions threatening the integrity of the system or network.

1.3.11.4. Protection of Personally Identifiable Information (PII): The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.3.11.5. CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.3.11.6. HSPD-12 Background Investigation (BI) Requirements: The contractor shall ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). All personnel assigned are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form. The contractor shall submit all forms to the COR no later than thirty (30) days prior to the employee commencing work. The COR will review the form for completeness and accuracy and forward to the Virginia National Guard Security Manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.3.11.7. Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer. It is recommended a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be identified after award. The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) https://www.dmdc.osd.mil/tass/. The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure the TA is processing the request. A CAC cannot be issued without evidence the FSO has initiated a National Agency Check with Written Inquires (NACI). The government will inform the contractor's applicant, via email, of one of the following: Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/). Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection. Returned. Additional information or correction to the application required by the contractor employee.*The contractor shall maintain records of all approved and rejected applications. At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the COR/KO office upon departure or dismissal of each contractor employee. Obtain a receipt for each card.

1.3.11.8. The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical contractor employees maintain their AKO accounts. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR, within 30 calendar days of completion of training . AT Level I awareness training is available at http://jko.jten.mil

1.3.12. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the Contracting Officer (KO). The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review contactor performance.

1.3.13. The contactor shall provide a primary point of contact and alternate who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the individual is absent, shall be designated in writing to the KO. The individual or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The individual shall work with the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The individual(s) shall ensure contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The individual(s) shall ensure contractor employees understand services performed outside the scope of the contract are not permitted.

1.3.14. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors who violate the US Government policy as described at FAR 22.17.

1.3.15. Contractor Travel: Travel shall be in accordance with the Joint Travel Regulation. Travel may be required for all Contractor personnel performing on this requirement. Contractor shall be required to comply with travel policies as outlined in the DoD Financial Management Regulation and the Joint Travel Regulation (JTR). All requests for travel shall be submitted via e-mail to the COR and no travel shall commence until receipt of written approval by the COR or KO. The contractor shall submit invoices, travel logs, etc. with their invoice to support the actual travel costs incurred. The contractor shall only be paid for actual, authorized, and legal travel expenses incurred. The contractor shall not exceed the funding authorized for travel without a properly executed modification signed by a warranted Contracting Officer of the Virginia National Guard.

1.4. Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5. Data Rights: N/A

2.0 Government Furnished Property, Materials, and Equipment (GFP/M/E):

2.1 Equipment: The government will provide required computers, scanners, copiers, telephones (land lines only) and materials necessary to comply with contract requirements at the job site.

2.2 Utilities: The government will provide necessary utilities at the facility. However, the contractor shall ensure methods are in place for efficient use of utilities.

3.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): Except for those items specifically stated to be Government-Furnished in Paragraph 2.0, the contractor shall furnish everything required to perform these services as required by the contract.

4.0 Contractor Manpower Reporting Application (CMRA):

4.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

4.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil

5.0. Fort Pickett eMS Plan Compliance: The Department of Military Affairs (DMA) has implemented an environmental Management System (eMS), in accordance with Executive Order 13423 and Code of Virginia 10.1-1187.1, to guide its operations in an environmentally sound manner. The DMA is and will continue to be a leader in protecting the environment. DMA has implemented and is maintaining an eMS to ensure continuity of environmental protection while maintaining and enhancing mission readiness. The contractor shall perform work under this contract consistent with the relevant policy and objectives identified in the DMA eMS. Contractors shall refer to the Virginia National Guard website at http://vko.va.ngb.army.mil/VirginiaGuard/, under environmental programs to read and understand the DMA eMS. In addition, the Contractor shall ensure that its employees and subcontractors are aware of the roles and responsibilities identified by the eMS and how these requirements affect the work performed under this contract. If the services supplied have the potential to cause negative environmental impacts, the contractor is responsible to develop and implement steps to prevent the potential event. In the event an environmental nonconformance or noncompliance associated with the contracted service is identified, the contractor is responsible to take corrective action immediately.

6.0 The Government may evaluate the quality of the professional and administrative services provided by the contractor, but retains no control over the medical, professional aspects of services rendered. The contractor is required to indemnify the Government for any liability producing act or omission by the contractor, its employees and agents occurring during contract performance. The contractor is required to maintain medical liability insurance in a coverage amount not less than $1 million per occurrence; $3,000,000.00 in the aggregate. In addition, any subcontracts for provisions of health care services must contain the requirements for clause 52.237-7.

7.0 Definitions and Acronyms:

7.1. Definitions:

7.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

7.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

7.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as the direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.4 DEFECTIVE SERVICE. A service output which does not meet the standard of performance associated with the Performance Work Statement.

7.1.5 DELIVERABLE. A deliverable is anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

7.1.6 KEY PERSONNEL. Contractor personnel who may be required to be used in the performance of a contract as Key Personnel listed in the PWS.

7.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

7.1.8 QUALITY ASSURANCE. The government procedures to verify services being performed by the Contractor are performed according to acceptable standards.

7.1.9 QUALITY ASSURANCE. SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

7.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure the quality of an end product or service meets contract requirements.

7.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privy of contract with the subcontractor.

7.1.12 WORK HOURS. The number of hours per day the Contractor provides services in accordance with the contract.

7.2. ACRONYMS:

AEI

Automated Enterprise Information AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program

SM

Service Member TE Technical Exhibit