Attachment__1.pdf

PERFORMANCE WORK STATEMENT (PWS)

SHOP TOWEL LEASE AND LAUNDERING SERVICE

FOR

SURFACE MAINTENANCE MANAGER (SMM)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Shop Towel Lease and Laundering Services, as defined in this PWS.

1.2 Background: The SMM requires lease and laundering service of RED, 18” x 18” absorbent cotton shop towels for use in their maintenance facilities. RED has been designated as the towel color for “oils, greases and hydraulic fluids only” within the Iowa National Guard Shop Towel Reuse Program. RED shop towels will only be used for their intended purpose. Shop towels are to be leased from the contractor and maintained at a stock level identified in this PWS. Soiled shop towels shall be picked up and clean shop towels delivered on the schedule identified in this PWS.

1.3 Period of Performance (POP): The Period of Performance shall be one Base Period of 12 months and two (2) 12-month option periods.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. QCP shall be submitted to the Contracting Officer within 14 days after contract award.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

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1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0800-1600 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Pickup/delivery shall be scheduled a minimum of once every two weeks, on an exchange day to be established by coordination between the contractor and the Warehouse POC. Pickup/delivery may be adjusted as needed for holidays and other unforeseen circumstances; however a pickup/delivery shall always occur within the scheduled two-week period. Performance shall be at Warehouse 12, Camp Dodge, 7105 NW 70th Avenue, Johnston, Iowa, 50131-1824. Place and frequency of performance may not be changed without prior written authorization by the Contracting Officer.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security and Protection Requirements. The contractor shall comply with all applicable installation/facility access and local security and protection policies and procedures, which may be obtained from the Quality Inspector. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Such requirements include, but are not limited to:

1.4.5.1 The contractor shall be aware of the ongoing, general and persistent threat of terrorism to United States national interests worldwide and the Iowa National Guard’s concern of the same. As a result while formal Antiterrorism Training is not required under terms of this PWS, such training is recommended to enable situational awareness of the contractor, any contractor employees or sub-contractors as well as their reporting of terrorism indicators or potentially related suspicious activities. Such training is available individual online at http://jko.jten.mil. The point of such training is the Iowa National Guard Provost Marshal’s Office at (515) 252-4374 or 4183.

1.4.5.2 The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Camp Dodge Security.

1.4.5.3 The contractor shall be aware of the local iWatch Program and training available through the Provost Marshal’s Office. The program is consistent with the US Department of Homeland Security “See Something. Say Something” campaign, emphasizing the value of public awareness of suspicious activities, including indicators or warning of criminal or terrorist activity, and reporting the same to proper authorities.

The numbers to call for suspicious activities on an around Camp Dodge are Camp Dodge Security, (515) 252-4538 or (515) 240-3742 or the Provost Marshal’s Office at (515) 252-4374.

1.4.5.4 The contractor shall be aware of, and comply with, restrictions on photography, video-taping, or discussing observations of activities occurring on Camp Dodge and in, or around facilities serviced under the SOW. This is consistent with military regulations ensuring Operational Security.

1.4.5.5 Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Quality Inspector, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.7 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the Quality Inspector, (or the KO if a Quality Inspector is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.8 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 QUALITY INSPECTOR. An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 WIDE AREA WORKFLOW (WAWF). WAWF is an e-Business Suite that includes the Invoicing, Receipt, Acceptance and Property Transfer (iRAPT) application which is used by Contractor to submit invoices and by Government to accept products and services. Defense Finance and Accounting Service (DFAS) requires use of WAWF/iRAPT for invoice and receiving functions for DOD contracts.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DFAS Defense Finance and Accounting Service DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance iRAPT Invoicing, Receipt, Acceptance and Property Transfer IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs

PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SMM Surface Maintenance Manager TE Technical Exhibit WAWF Wide Area WorkFlow

5.0 Requirements: The contractor shall:

5.1 Deliver an initial inventory and maintain an operating level of 8,600 shop towels.

5.2 Exchange soiled towels for clean towels in accordance with standard commercial practice, which shall be identified in contractor’s QC Plan.

5.3 Document each pickup/delivery on a delivery ticket, which shall be signed by both the contractor’s delivery POC and the Warehouse POC.

5.4 Coordinate with the Warehouse POC to reconcile the Government’s quarterly inventory results, to ensure the operating level of 8,600 shop towels is maintained and delivery shortages or lost shop towels are identified.

5.5 Maintain high quality shop towels and replace as necessary due to normal use (wear and tear). Replacement of shop towels due to normal wear and tear shall be at no cost to the Government.

5.6 At no time shall contractor increase or decrease the inventory or operating level, or adjust any other terms and conditions of the contract without a written modification from the KO.

5.7 Invoice in accordance with the following procedures:

5.7.1 Accurately invoice for each bi-weekly pickup/delivery at a rate not to exceed 30% of the operating level, at the price per towel identified in the contract CLIN for shop towel lease. Invoices shall be submitted via WAWF/iRAPT at least quarterly for the pickups/deliveries made in the previous quarter. Final invoices shall be submitted within 30 days after the contract’s final pickup.

5.7.2 Invoice for replacement of lost shop towels identified by the Warehouse POC at the price identified in the contract CLIN for replacement towels. Invoice for replacement shop towels shall not be issued until the KO issues a modification identifying the quantity of replacement towels. Contractor may only bill for shop towels lost by the Government.

5.7.3 At no time shall the cumulative total of contractor’s invoices for each CLIN exceed the extended amount identified in the contract for that CLIN.

5.8 Contractor Manpower Reporting Application (CMRA):

5.8.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Iowa National Guard via a secure data collection site.

5.8.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Government Responsibilities. The Government will:

6.1 Identify the Quality Inspector, Warehouse POC, and Facility POCs, including their phone numbers and facility addresses, to the contractor and provide updates as required due to personnel changes.

6.2 The Warehouse POC will:

6.2.1 Maintain an operating level and accountability of 8,600 shop towels, which consists of a Warehouse #12 inventory of 4,300 towels and a stock level of 4,300 towels to be distributed among the Facility POCs. Forward requests for increase or decrease of operating level to the SMM for consideration.

6.2.2 Issue an initial inventory of shop towels to each Facility POC at the Facility Stock Levels identified in Technical Exhibit 3, Facility Points of Contact and Stock Levels.

6.2.3 Receive soiled shop towels from the Facility POCs and issue clean towels on a one-for-one exchange.

6.2.4 Log all soiled-for-clean exchanges of shop towels with Facility POCs, to include date, quantity of soiled towels received, quantity of clean towels issued, Warehouse POC signature and Facility POC signature.

6.2.5 Prepare soiled towels for pickup by, and receive clean towels from, the contractor.

Log the quantity of soiled towels sent and clean towels received for each delivery;

however, note that due to commercial industry practice there may not be an exact one-for-one exchange with each pickup/delivery. Sign the contractor’s delivery ticket for each pickup/delivery and forward a copy to the SMM.

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http://www.ecmra.mil/ http://www.ecmra.mil/

6.2.6 Conduct a quarterly inventory to validate the shop towel operating level, and record any shortages or overages. Collect and return overages to the contractor.

6.2.7 Prepare a memorandum for record (MFR) to identify lost shop towels, quantity lost, reason for loss, and action plan to improve accountability and minimize future losses.

Submit MFR to SMM along with requests to replace lost towels.

6.2.8 At the conclusion of the contract POP, to include all exercised options, collect all clean and soiled shop towels from Facility POCs.

6.3 The Facility POCs will:

6.3.1 Receive the initial inventory of shop towels from the Warehouse POC in the Facility Stock Level quantity identified in Technical Exhibit 3, Facility Points of Contact and Stock Levels.

6.3.2 Deliver soiled shop towels to the Warehouse POC at Warehouse #12, and receive clean shop towels on a one-for-one exchange.

6.3.3 Count soiled and clean shop towels being exchanged and sign log maintained by Warehouse POC for each exchange.

6.3.4 If shop towel count falls below Facility Stock Level due to loss, prepare a MFR identifying the quantity of shop towels lost, the reason for loss, and the steps taken to ensure future accountability. Send the MFR to the SMM along with a request for replacement towels, and retain a copy in the facility.

6.3.5 Submit requests for increase or decrease of Facility Stock Level to the SMM for consideration.

6.3.6 At the conclusion of the contract POP, to include all exercised options, collect all soiled and clean shop towels and turn in to the Warehouse POC.

6.4 The SMM will:

6.4.1 Review Facility POC and/or Warehouse POC requests for increase or decrease in operating levels or replacement of lost shop towels, and if approved submit request for modification to the KO.

6.4.2 Collect delivery tickets from the Warehouse POC. If SMM is not the Quality Inspector, forward copies of the delivery tickets to the Quality Inspector to validate contractor invoices.

6.4.3 If SMM is the Quality Inspector, compare delivery tickets to contractor’s WAWF/iRAPT invoices and accept Receiving Reports in iRAPT.

7.0 Contract Closeout. The following procedures shall be followed at the conclusion of the contract POP, to include all exercised options:

7.1 Inventory. The SMM, Warehouse POC and contractor’s CM shall perform a joint inventory of all soiled and clean shop towels and identify any shortages or overages to the operating level of 8,600 (or modified operating level, if applicable). SMM will submit request for modification to the KO identifying any shortages due to loss, if applicable.

7.2 Pickup. The Warehouse POC will ensure all soiled and clean shop towels are separately bagged and logged. Contractor shall pick up all soiled and clean shop towels and provide a final delivery ticket, which shall be signed by contractor POC and Warehouse POC.

7.3 Final Invoice. Upon receipt of a modification from KO identifying shortages due to loss by the Government, contractor shall invoice at the price identified in the contract CLIN for replacement shop towels.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Task Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.1 – 5.6 The contractor shall deliver and maintain an operating level of 8,600 high quality shop towels

The contractor maintain an operating level of 8,600 high quality shop towels 95% of the time

5% failure to maintain an operating level of 8,600 high quality shop towels

Quality Inspector Review of delivery tickets, logs and Quarterly Inventory

5.7 The contractor shall

accurately invoice via WAWF/iRAPT within established timeframes

The contractor shall accurately invoice within established timeframes 95% of the time

5% failure to accurately invoice within established timeframes

Quality Inspector Review of invoices via WAWF/iRAPT

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies Medium/Format Submit To

1.4.1 Quality Assurance

Plan (QAP)

14 days after contract award

1 Electronic Submission

KO

5.1 – 5.6 Deliver/maintain shop towels operating level of 8,600

Bi-weekly N/A Shop Towels Warehouse POC

5.8 Contractor

Manpower Reporting

Annually by 31 Oct and within 30 days after conclusion of final option period

1 Electronic Submission

KO

TECHNICAL EXHIBIT 3

Facility Points of Contact and Stock Levels.

Facility POC Facility Stock Level Estimated Annual QTY

AASF #1 150 3,000

ARMY AVIATION SUPPORT

FACILITY #1

POC: SSG Melinda Blazek V: 515-252-4388 F: 515-252-4885 700 Snedden Drive Boone, IA 50036-5411

AASF #2 200 5,200

ARMY AVIATION SUPPORT

FACILITY #2

POC: SGT Theresa Boevers ALT: SPC Darrell Krebsbach V: 319-234-1372 F: 319-233-1725 2245 West Big Rock Road Waterloo, IA 50703-9645

AASF #3 200 4,000

ARMY AVIATION SUPPORT

FACILITY #3

POC: CW2 Ben Boswell ALT: SGT Jeremy Coates V: 563-391-3560 F: 563-319-0117 9650 Harrison Street Davenport, IA 52806-7338

FMCD 600 15,600

FIELD MAINTENANCE CAMP

DODGE

POC: SSG Carol Choate V: 515-727-3733 F: 515-252-4780 BLDG 2287, Camp Dodge

7105 NW 70TH AVE.

JOHNSTON, IA 50131-1824

FMS#2 300 6,000

FIELD MAINTENANCE SHOP #2

POC: CW2 Todd Kieffer V: 319-232-5062 F: 319-232-5062 3106 Airport Blvd.

Waterloo, IA 50703-9700

ROW NOT USED

FMS#3 600 10,000

FIELD MAINTENANCE SHOP #3

POC: CW2 Gene Logsdon V: 712-252-0681 F: 515-331-5549 3200 2nd Mech Drive Sioux City, IA 51111-1348

FMS#4 400 9,000

FIELD MAINTENANCE SHOP #4

POC: CW4 Donald Yost ALT POC: 1SG Brad Sauser V: 712-322-2823 F: 515-331-5554 2415 E. Kanesville Blvd.

Council Bluffs, IA 51503-1001

FMS#5 200 5,000

FIELD MAINTENANCE SHOP #5

POC: MSG Sharla Hansen ALT POC: CW2 Dave Djuren V: 641-424-4518 F: 641-424-4518 1160 19th St. SW Mason City, IA 50401-6452

FMS#10 250 6,000

FIELD MAINTENANCE SHOP #10

POC: SFC Darla Sward V: 515-432-8756 F: 515-252-4821 700 Snedden Drive Boone, IA 50036-4854

FMS#11 350 5,000

FIELD MAINTENANCE SHOP #11

POC: SSG Mike Mclintock ALT: CW2 Brian Goodale V: 515-955-6452 F: 515-573-4528 1659 Nelson Ave.

Ft. Dodge, IA 50501-8517

FMS#12 250 5,000

FIELD MAINTENANCE SHOP #12

POC: CW2 Herb Begeske ALT: CW2 Casey Hill V: 641-472-4456 F: 515-334-2405 505 W Carpenter Street Fairfield, IA 52556-2208

ROW NOT USED

FMS#13 400 9000

FIELD MAINTENANCE SHOP #13

POC: SSG Sasha Zimmerman ALT: CW3 Kevin Unkel V: 319-363-4650 F: 319-363-4650 1550 Wright Brothers Blvd. SW Cedar Rapids, IA 52404-9002

FMS#15 400 5,500

FIELD MAINTENANCE SHOP #15

POC: CW2 Daniel Lipper ALT: CW2 Doug Griffin V: 319-752-5909 F: 319-752-5909

16817 HWY 34

Middletown, IA 52638

TOTALS: 4,300 88,300