Atch1_PWS_-_W912LP-16-Q-1108.pdf

ATTACHMENT #1

(Ver. Jun 2014)

PERFORMANCE WORK STATEMENT (PWS)

FOR

Toner Maintenance Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Toner Maintenance Services, as described in this

PWS

1.2 Background: The contractor shall provide toner maintenance services to the Iowa Army National Guard, including toner replacement, printer testing, and general cleaning.

The contractor shall provide these services on as as-needed basis by the government rather than on a specified schedule.

1.3 Period of Performance (PoP): The Period of Performance shall be 12 months, beginning on the effective date of the contract.

1.4 General Information:

1.4.1 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.1.1 New Year’s Day: January 1st

1.4.1.2 Martin Luther King, Jr.’s Birthday

1.4.1.3 President’s Day

1.4.1.4 Memorial Day

1.4.1.5 Independence Day: July 4th

1.4.1.6 Labor Day

1.4.1.7 Columbus Day

1.4.1.8 Veteran’s Day: November 11th

1.4.1.9 Thanksgiving Day

1.4.1.10 Christmas Day

1.4.2 Place and Performance of Services: Base year of twelve (12) months from date of award plus two option years of twelve (12) months each. The contractor shall provide services on an on-call basis during normal business hours (0730-1700) on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Iowa Army National Guard locations within Iowa:

1.4.2.1 Joint Forces Headquarters (BLDG A-1)

Camp Dodge, 7105 NW 70th Ave., Johnston, IA 50131

1.4.2.2 Various buildings on the Camp Dodge campus

Camp Dodge, 7105 NW 70th Ave., Johnston, IA 50131

1.4.2.3 Ankeny Airport

3700 SE Convenience Blvd., Ankeny, IA 50021

1.4.2.4 71st CST-WMD 3100 McKinley Ave., Bldg. 101, Des Moines, IA 50321

1.4.2.5 Boone Readiness Center

700 Snedden Dr., Boone, IA 50036

1.4.2.6 Army Aviation Support Facility (AASF #1)

700 Snedden Dr., Boone, IA 50036

1.4.2.7 Cedar Rapids Readiness Center

10400 18th St. SW, Cedar Rapids, IA 52404

1.4.2.8 Ft. Dodge Readiness Center

1659 Nelson Ave., Ft. Dodge, IA 50501

1.4.2.9 Iowa City Readiness Center

4540 Melrose Ave., Iowa City, IA 52246

1.4.2.10 Waterloo Readiness Center

2245 W. Big Rock Rd., Waterloo, IA 50703

1.4.2.11 Waterloo Readiness Center

3106 Airport Blvd., Waterloo, IA 50703

1.4.3 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required certifications for conducting maintenance on the printer makes and models specified in Technical Exhibit 1, Printer Models and Locations.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

COR Contracting Officer Representative DCSIM Deputy Chief of Staff for Information management DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services JFHQ Joint Forces Headquarters KO Contracting Officer POC Point of Contact PWS Performance Work Statement QASP Quality Assurance Surveillance Plan

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide NO property, material, equipment, and/or services solely for the purpose of performance under this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform the services.

5.0 The contractor shall:

5.1 Remove/Install cartridges onsite each time a toner cartridge requires replacement, at request of individual(s) responsible for each printer/fax machine. Replacement cartridges must meet the following requirements:

5.1.1 High-volume cartridges

5.1.2 Cartridges are one-for-one exchange

5.1.3 OEM or equivalent cartridges are acceptable

5.1.4 New or remanufactured cartridges are acceptable

5.1.5 Cartridges shall be guaranteed against defects

5.1.6 Extra cartridges require prior approval by the Deputy Chief of Staff for Information Management (DCSIM) Representative and the Contracting Officer

5.1.7 EPA Guidelines – Toner Cartridges

5.1.7.1 Toner cartridges are used in laser printers, photocopiers, and microphotographic printers. When the toner cartridge is spent, it can be returned to a remanufacturer or the manufacturer to be refilled, refurbished, and cleaned for resale.

5.1.7.2 EPA’s Recovered Materials Advisory Notice (RMAN) recommends that procuring agencies establish procedures and policies that give priority to remanufacturing the agencies’ expended toner cartridges. EPA recommends that, under such policies and procedures, agencies procure remanufacturing services for expended cartridges and when such services are unavailable or not practicable, obtain remanufactured toner cartridges or new toner cartridges made with recovered materials from product vendors.

5.1.7.3 EPA recommends the return of used toner cartridges for remanufacturing and reuse or purchasing a remanufactured or recycled-content replacement cartridge.

http://www.epa.gov/epawaste/conserve/tools/cpg/pdf/nonpaper.pdf.

5.2 In addition to replacement of cartridges as described above, the contractor’s certified technician shall:

5.2.1 Provide cartridge replacement within one day of notification

5.2.2 Recycle used toner cartridges

5.2.3 Perform preventative maintenance test, to include:

5.2.3.1 Print quality

5.2.3.2 Printer pages count

5.2.3.3 Clean cooling fan

5.3 Identify printers that are in need of further repair/services and notify COR

5.4 Send monthly work order documentation specified below, via U.S. Postal services or e-mail, of goods delivered/received for each organization/armory to JFHQ-IA-DCSIM, ATTN: SFC Steve Garlock, 7105 NW 70th Ave., Johnston, IA 50131-1824. FAX: 515- 252-4594; email: Stephen.l.garlock.mil@mail.mil no later than five (5) business days after end of each month of service:

5.4.1 Type of printers serviced

5.4.2 Printer name of machines serviced. (Example: NGIAPRDCSIMHQ03)

5.4.3 Page count of each machine serviced

5.4.4 Date(s) of service

5.4.5 Type of replacement cartridge, location, point of contact, and phone number of requestor

6.0 Contractor Manpower Reporting Application (CMRA):

6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

6.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

7.0 Homeland Security Presidential Directive-12 (HSPD-12) Considerations:

7.1 Routine access to Government-controlled facilities is not required.

7.2 Routine access to Government Information Systems (IS) is not required.

7.3 NACI or other security check is not required.

7.4 Government-issued identification and/or building passes must be returned upon completion of services on the installation.

7.5 Contractor personnel do require Government escort while performing work on a Government installation.

7.6 Contractor is not required to provide employee and/or vehicle information for an Entry Authorization List (EAL).

TECHNICAL EXHIBIT 1

Printer Models and Locations

PRINTER MODEL:

A N

K E

N Y

B O

O N

E

C A

M P

D O

D G

E

C D

U S

P F

O

W h se -4

1:

C E

D

R

R

P

ID

S

D S

M A

IR

B

A S

E

F O

R T

D O

D G

E

IO

W

A C

IT

Y

JF

H

Q

W A

T E

R L

O O

T O

T A

L S

HP Color LaserJet 3000 2 1 3

HP Color LaserJet 3800 3 3

HP Color LaserJet CM3530 MFP 1 1

HP Color LaserJet CP2025 1 1 6 2 1 1 12

HP Color LaserJet CP3525 5 2 7

HP Color LaserJet CP4025 2 2 4

HP Color LaserJet CP4525 2 4 1 1 5 1 14

HP Color LaserJet M451 1 2 3

HP Color LaserJet M575 MFP 1 1

HP Color LaserJet M651 1 1

HP Color LaserJet M750dn 1 1

HP LaserJet 4300 1 1

HP LaserJet M1522 MFP 1 1

HP LaserJet M521 MFP 1 1

HP LaserJet M525 MFP 1 1 2 4 1 9

HP LaserJet P1505 1 1

HP LaserJet P2035 2 2

HP LaserJet P2055 1 2 1 4

HP LaserJet P3005 2 15 1 1 19

HP LaserJet P3010 1 1

HP LaserJet P3015 1 1 1 1 1 7 1 13

HP LaserJet P4015 8 1 2 1 12

HP LaserJet Pro 401W 3 3

HP LaserJet, M2727 MFP 4 4

HP LaserJet, M3035 MFP 8 1 1 3 13

HP Color LaserJet M553dn blk Not yet fielded

HP LaserJet Pro M402dn Not yet fielded

Canon Fax 104 Number and Location(s) of Canon Fax 104 TBD

Brother Intellifax 2840 Number and Location(s) of Brother Intellifax 2840 TBD

TOTALS 1 7 68 5 5 1 3 4 33 7 134

TECHNICAL EXHIBIT 2

Estimated Toner Cartridge Use

Printer Model #: Cartridge #:

Projected

Usage:

HP Color LaserJet M451 CE410 2

CE411 2

CE412 2

CE413 2

HP LaserJet M1522 MFP/HP LaserJet P1505 CB436 2

HP LaserJet P2035/HP LaserJet P2055/HP LaserJet, M2727 MFP CE505 3

HP LaserJet Pro 401W CF280 4

Canon Fax 104 CANON 104 8

Brother Intellifax 2840 TN420 5

HP Color LaserJet CP2025 CC530 8

CC531 8

CC532 8

CC533 8

HP Color LaserJet 3000 Q7560 2

Q7561 2

Q7562 2

Q7563 2 HP LaserJet M521 MPF/HP LaserJet M525 MPF/HP LaserJet P3010/HP LaserJet P3015 CE255 15

HP Color LaserJet 3800 blk Q6470 3

HP Color LaserJet CM3530 MPF/HP Color LaserJet CP3525 blk CE250 3

HP LaserJet P3005/HP LaserJet M3035 MPF Q7551 15

HP Color LaserJet M575 MPF blk CE400 1

HP LaserJet 4300 Q1339 1

HP Color LaserJet 3800 Q7581 3

Q7582 3

Q7583 3

HP Color LaserJet M575 MFP CE401 1

CE402 1

CE403 1

HP Color LaserJet M651 blk CF320 2

HP Color LaserJet CP4025/HP Color LaserJet CP4525 CE260 12

HP LaserJet P4015 CE364 6

Printer Model #: Cartridge #:

Projected Usage:

HP Color LaserJet M750dn CE270 2

CE271 2

CE272 2

CE273 2

HP Color LaserJet CM3530 MFP/ HP Color LaserJet CP3525 CE251 3

CE252 3

CE253 3

HP Color LaserJet CP4025/ HP Color LaserJet CP4525 CE261 12

CE262 12

CE263 12

HP Color LaserJet M553dn blk CF360 10

HP LaserJet Pro M402dn CF226 20

HP Color LaserJet M651 CF331 2

CF332 2

CF333 2

HP Color LaserJet M553dn CF361 10

CF362 10

CF363 10

TECHNICAL EXHIBIT 3

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.0 – 5.3 The contractor shall replace cartridges and perform preventive maintenance within the established timeframes.

The contractor shall replace cartridges and perform preventive maintenance within the established timeframes 98% of the time each month.

2% failure to replace cartridges and perform preventive maintenance within the established timeframes each month.

Location POC/COR Observation

5.4 The contractor

shall submit monthly work order documentation within the established timeframes.

The contractor shall submit monthly work order documentation within the established timeframes 98% of the time each month.

2% failure to submit monthly work order documentation within the established timeframes each month.

Periodic Review

TECHNICAL EXHIBIT 4

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

5.2.2 Replacement

toner cartridges

As requested 1 Cartridge Install in Printer

5.4 Monthly Work

Order Documentation

Within 5 business days after end of each month

1 Electronic Submission COR

6.0 Contractor

Manpower Reporting Application (CMRA)

NLT 31 October of each calendar year of performance

1 Electronic Submission via http://www.ecmra.mil/ http://www.ecmra.mil/