Q&A_4Aug.pdf
PDF 71 KB Posted
- Solicitation number
- W912LN-17-R-0004
About this file
Q&A 4Aug
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Q&A.pdf | ||
| Q&A_24Jul.pdf | ||
| Q&A_28Jul.pdf | ||
| Revised_Attachment_3_Pricing_Workbook_Call_Center.xlsx | XLSX spreadsheet | |
| Q&A_21Jul.pdf | ||
| Attachment_2_Call_Center_QASP.docx | DOCX document | |
| Attachment_4_Past_Performance_Questionnaire.docx | DOCX document | |
| Combined_Synopsis_Solicitation_Call_Center_13Jul.docx | DOCX document | |
| Attachment_3_Pricing_Workbook.xlsx | XLSX spreadsheet | |
| Attachment_1_PWS_VVOT_Call_Center_28May17.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Call Center Shirts—is the employer supplied clothing considered an ODC and therefore chargeable to the contract?
Considered as G&A or overhead
How many Call Center shirts are required per staff?
Vendor to determine requirement
What is the percentage of “crisis” calls that come into the call center currently?
Approximately 60% of the calls are related to some type of “crisis”
How many Veterans Outreach call center staff are typically on each shift?
Historically between 1-2
Aside from calls and email, does the Veterans Outreach Call Center maintain or monitor any other social media (Web Page, Facebook, Instagram, SnapChat) and do they reply/respond to questions on those forums?
No, only phone and emails
Past Performance: Is subcontractor past performance allowable?
Yes
What is the location of the call center? Is it a Government site or the contractor site?
It is a Government site located at 789 VT National Guard Road
Is this an already existing requirement? If so, who is the contractor? What is the contract number?
Yes. Task Source, Inc. W912LN-16-C-0003
Is it required to include the agree-to-salary/hourly rate and other pertinent conditions of employment on the Letters of commitment for the key personnel?
No. Not required on the Letters of Intent for key personnel
Please confirm the Key Personnel are as follows:
1) Lead Call Center Coordinator
2) Call Center Coordinator
The Lead Call Center Coordinator is considered as key personnel
Will the Government provide SOP/training for the Call Center Staff?
The Government will provide training on the current operating procedures
1. What is the average daily, weekly and monthly call volumes?
Volume is only tracked on a monthly basis, approximately 90 calls/month
2. For weekly call volumes, what are the averages for each hour of the day per day Information is not tracked
3. On the pricing spreadsheet, Tab Attach 3a, can the Worker Comp, FICA and FUTA/SUTA rates be combined into 1 indirect rate?
Requirement deleted – see revised pricing workbook
4. On Attach3b CLIN Summary – Please confirm that Base Year is the only pricing expected on this Tab
See revised pricing workbook
5. For evaluation purposes, is the Base Year the only FFP evaluated for award?
No. “… the offer’s total price for the purpose of evaluation will include the base period, 1st option, 2nd option and ½ of the 2nd option”
File details come from the government source that posted it. Updated .