W912LA23Q0035 ATTACHMENT 4a Performance Work Statement.docx
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- Attached to
- CDTF CUSTODIAL SERVICES Federal contract opportunity
- Solicitation number
- W912LA23Q0035
About this file
This performance work statement outlines custodial services required at a Counterdrug Task Force facility in Rancho Cordova, California. The contractor shall provide all personnel, equipment, supplies and management to perform daily trash removal, vacuuming, mopping, dusting and sanitizing of restrooms five days a week. The services also include monthly high dusting, spot cleaning, and incidental cleaning requests. The performance period is one base year with four optional one-year periods. The contractor must submit a quality control plan within 15 days of award and provide OPSEC training certificates for all employees. The contractor shall use only approved cleaning products and properly dispose of trash and recyclables. The contractor must attend post-award meetings and address any issues raised by the government. Pricing is included for scheduled and unscheduled cleaning requests.
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PERFORMANCE WORK STATEMENT (PWS)
FOR
Counterdrug Task Force (CDTF) - Custodial Services
1.0 General:
1.1 Scope: This is a non-personal service contract to provide custodial services to the Counterdrug Task Force (CDTF) in Rancho Cordova, CA. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, in performance of the contract as defined in this PWS.
1.1.1 Objectives: The contractor shall perform services including, but are not limited to sweeping, vacuuming, scrubbing, waxing, dusting and polishing furniture and fixtures, sanitation and stocking, trash removal, hard floor, carpet and tile floor care, mopping, emptying waste cans and replacement of supplies through stocking (i.e., toilet paper, paper towels, etc.) throughout identified office areas.
1.2 Background: Counterdrug Task Force (CDTF) is a federal agency scheduled to relocate to a 20,000 sq/ft commercial office space in Rancho Cordova, CA, which will require basic custodial services.
1.3 Period of Performance (PoP): The Period of Performance shall be for one 12-month base period and four (4) 12-month option periods.
1.4 General Information:
1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 1530-1730 on Monday thru Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at 3130 Kilgore, Rancho Cordova, California, Suite 100. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.
1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.
1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.
1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the facility/installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.
1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:
1.4.2.1 New Year’s Day: January 1st
1.4.2.2 Martin Luther King, Jr.’s Birthday
1.4.2.3 President’s Day
1.4.2.4 Memorial Day
1.4.2.5 Juneteenth National Independence Day: June 19th
1.4.2.6 Independence Day: July 4th
1.4.2.7 Labor Day
1.4.2.8 Columbus Day
1.4.2.9 Veteran’s Day: November 11th
1.4.2.10 Thanksgiving Day
1.4.2.11 Christmas Day: December 25th
1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 15 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.
1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).
1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.
1.4.5.1 Reserved
1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).
1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.
1.4.5.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.
1.4.5.5 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR (if no COR is assigned, delete to the COR, and replace with to the KO) within 15 calendar days after completion of training. Level 1 OPSEC training is available at:
https://securityawareness.usalearning.gov/opsec/index.htm.
1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured. CDTF Service members will give custodial services access to areas for cleaning between 1530 and 1730 Monday through Friday.
1.4.7 Reserved
1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.
1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.
1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.
1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.
1.4.12 Reserved
1.4.13 Reserved
1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.
1.4.14.1 Contractor Hiring Restrictions: The Contractor shall not hire or subcontract with off-duty or former Government employee(s) whose employment would result in a conflict with AR 600-50, Standards of Conduct.
2.0 Definitions and Acronyms:
2.1 Definitions:
2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.
2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.
2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.
2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.
2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.
2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.
2.2 Acronyms:
| AEI | Army Enterprise Infostructure | |
| AR | Army Regulation | |
| AT/OPSEC | Antiterrorism/Operational Security | |
| BI | Background Investigation | |
| CM | Contract Manager | |
| COR | Contracting Officer Representative | |
| DA | Department of the Army | |
| DD254 | Department of Defense Contract Security Classification Specification | |
| DFARS | Defense Federal Acquisition Regulation Supplement | |
| DoD | Department of Defense | |
| DSCA | Defense Counterintelligence and Security Agency | |
| FAR | Federal Acquisition Regulation | |
| GFP/M/E/S | Government Furnished Property/Material/Equipment/Services | |
| HQDA | Headquarters, Department of the Army | |
| HSPD | Homeland Security Presidential Directive | |
| IA | Information Assurance | |
| IS | Information System(s) | |
| KO | Contracting Officer | |
| NGB | National Guard Bureau | |
| OCI | Organizational Conflict of Interest | |
| PII | Personally Identifiable Information | |
| PIPO | Phase In/Phase Out | |
| POC | Point of Contact | |
| PRS | Performance Requirements Summary | |
| PWS | Performance Work Statement | |
| QA | Quality Assurance | |
| QASP | Quality Assurance Surveillance Plan | |
| QC | Quality Control | |
| QCP | Quality Control Program | |
| SCR | Service Contract Reporting | |
| SSN | Social Security Number | |
| TE | Technical Exhibit | |
| USD(I) | Under Secretary of Defense for Intelligence |
3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):
The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:
3.1 Property: The Government shall provide the workspace where the custodial service is to be performed and storage area for cleaning supplies.
3.2 Materials: None
3.3 Equipment: None
3.4 Services: None
3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.
4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):
The Contractor shall furnish all supplies, equipment, facilities, office space, and other facilities required for the performance of this contract, off the military installation. The Contractor's property shall be operational as intended by the manufacturer, and be safe, clean, and suitable for use at a military installation. All Contractor-furnished property and equipment are subject to KO inspection at all times.
4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services.
4.2. Equipment: The Contractor shall provide all parts, tools, fuel, oil, materials, and any other items required to perform all Contract requirements in accordance with requirements in the PWS.
4.2.1 Vehicles: The Contractor shall remove all vehicles, trailers, and equipment from the facility/installation at the end of each workday, unless otherwise directed by the KO. The company name shall be displayed on each of the Contractor’s vehicles and trailers in a manner and size that is clearly visible. All vehicles and trailers shall display a valid State license plate and meet current State vehicle registration requirements. If vehicle placards are used, they will be displayed on the front vehicle dashboard facing outward. Contractor vehicles shall be easily identified.
5.0 Specific Tasks:
The Contractor shall provide the custodial services described herein. An inventory and description of the areas to receive basic custodial services is included in the applicable Custodial Technical Exhibits (TE). Basic services shall be performed in accordance with (IAW) the Frequency Schedule – Square Footage Breakdown in TE 5 below. Services shall be performed at the locations identified in the drawings and frequencies detailed in the TEs and shall consist of the services listed for the specified spaces. Furniture or other equipment moved while performing basic services shall be returned to their original position.
5.1 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers in all areas (exterior waste baskets, trash receptacles, office waste baskets, and smoking burns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners. The Contractor shall dispose of the collected trash in the nearest container or dumpster located outside or near the building.
5.1.1 Trash Liners. The Contractor shall be responsible for providing and replacing trash liners for all trash receptacles. In addition, the Contractor is responsible for providing individual desk sized trash liners in a supply location(s) designated by the COR.
5.2 Recycle Collection and Removal. The Contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins located at each office, common areas, workstations, etc. The Contractor shall dispose of the collected paper to the in the recycle dumpster or container closest to the building.
5.3 Facility Cleanings (Regularly Scheduled Services). Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floor types are subject to change without notice. Services shall be rendered regardless of floor types. Contractor shall notify the COR when floor types do not match building data information. Change in floor type only will not generate a modification but will be tracked and included in the next modification.
5.3.1 Non-Carpeted Floors (e.g., hard floors: vinyl tile, ceramic tile, wood, concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuuming, sweeping, dust mop, damp moping, spot cleaning, etc.) and with cleaning solutions, if applicable, for the specific floor type. After cleaning, floor surfaces with grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any visible evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.
5.3.2 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, wrinkles, and raveling shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner.
5.4 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non- removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR for resolution.
5.5 Restrooms/Toilet Areas/Locker Rooms.
5.5.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, doors, walls, partitions, stalls, stall doors, entry doors (including handles, knobs, levers, kick-plates, ventilation grates, metal guards, etc.), and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean scent or odorless. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain-free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains or bottled water dispensers.
5.5.2 Supplies Re-stockage. The Contractor shall ensure restrooms are stocked sufficiently with supplies that are provided by the Contractor, including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in areas designated by the COR. The Contractor shall stock sufficient quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within four (4) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR prior to use.
5.5.2.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.
5.5.3 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recyclable refuse (paper, plastic, glass, etc.) shall be IAW recycling Contractor’s list of acceptable materials.
5.6 Breakrooms/Drinking Fountains/Coffee Bars/Bottled Water Dispensers. The Contractor shall clean all facility break spaces and water dispensing areas. The Contractor shall clean and disinfect porcelain, polished metal, and stainless-steel surfaces (including the orifices and drains), and exterior surfaces of fountains and dispensers. Drinking fountains and dispensers shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. Foreign material(s) blocking drains shall be removed. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains or dispensers.
5.7 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (e.g., mops, brooms, cleaning buckets, etc.).
5.8 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.
5.9 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used. Chemical air fresheners are not permitted. Cleaning products for use in the facilities shall be approved by the local preventative medicine manager through the COR.
5.10 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.
5.10.1. Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.
5.10.2 Heavy Dusting, High (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.
5.11 Incidental Services: Incidental Services (Health-Related and Non-Health Related Services, Ad Hoc): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide Custodial Services for incidental cleaning required for unforeseen or emergency cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under NTE Contract Line-Item Number. Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.
5.11.1 Special Event Cleaning Services (Incidental Services). The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO. The KO will notify the Contractor of the requirements as soon as they are known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event. However, when the special service cannot be accommodated within the scheduled maintenance, the price will be based on the not-to-exceed Contract Line-Item Number. Pricing for unscheduled service will be in accordance with the pre-established unit prices in the contract.
5.11.2 Non-Health Related Services, Ad Hoc (Incidental Services): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide custodial services for incidental cleaning required for unforeseen cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under not-to-exceed CLIN. Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.
5.11.3. Emergencies (Health-Related Services, Ad Hoc (Incidental Services, e.g., clogged toilet/drain that has spilled over, major soiled spot on the carpet that requires immediate attention, leaks and odors etc.): Unusual and out of the ordinary situations shall promptly be reported to the Contractor. The Contractor shall provide deep-cleaning and remediation-type cleaning services that eliminates the soils and organic material which can harbor pathogenic organisms. This deep cleaning shall also eliminate build-up and accumulation of sites which might enhance micro-organism growth and detract from the aesthetic quality of the healthcare environment and disinfects all surfaces. The deep cleaning and cleaning standards will be enhanced by the utilization of equipment and the most commercially acceptable cleaning chemicals and solutions, disinfectant detergents, and disinfectants to reduce the level of micro-organisms on all surfaces and to promote and provide the lowest possible infection risk for all employees, and visitors to the areas cleaned in this process. Pricing for unscheduled services will be in accordance with the pre-established (NTE) unit prices in the contract.
5.12 Gym: The Contractor shall wipe down all machines, drinking fountains, doors, (including handles, knobs, levers, kick-plates, ventilation grates, metal guards, etc.), and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Mirrors shall be clean and have no streaks or other removable matter.
5.13 Frequency Schedule. The Contractor shall provide overall management, supervision, personnel, labor; and generalized or specialized equipment necessary to maintain, repair, operate, and perform all the functions of the requirements specified. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference. The work and frequency are defined in the Frequency Schedule – Square Footage Breakdown located TE 5. These works include, but are not limited to, the following: cleaning restrooms; removing trash and emptying recycle bins; vacuuming and spot cleaning carpet, sweeping, mopping floors, dusting, and other associated work as directed by the COR.
6.0 Applicable Publications:
Publications applicable to this PWS are listed below:
Publication (Chapter/Page)
| Date of Publication |
| Website |
Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar
Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars
Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm
DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm
Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)
| August 2013 |
| http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf |
| DoDM 5200.2 Procedures for the DoD Personnel Security Program (PSP) |
| 04/03/2017 |
| https://www.esd.whs.mil/Directives/issuances/dodm/ |
DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/
Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors
| 08/27/2004 |
| https://www.dhs.gov/homeland-security-presidential-directive-12 |
DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/
DoD 5400.11-R Department of Defense Privacy Program
| 05/14/2007 |
| https://www.esd.whs.mil/Directives/issuances/dodm/ |
DoDD 8140.01 Cyberspace Workforce Management
10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/
DoD 8570.01-M Information Assurance Workforce Improvement Program
| 12/19/2005 (Change 4: 11/10/2015) |
| https://www.esd.whs.mil/Directives/issuances/dodm/ |
DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/
Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors
| 03/07/2014 |
| https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx |
AR 25-2
Information Assurance 04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx
AR 530-1
Operations Security
| 09/26/2014 |
| http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx |
AR 525-13
Antiterrorism
| 12/09/2019 |
| http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx |
AR 381-12
Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)
| 06/01/2016 |
| http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx |
7.0 Attachments/Technical Exhibits:
7.1 ATTACHMENT/TECHNICAL EXHIBIT 1: Performance Requirements Summary (PRS)
7.2 ATTACHMENT/TECHNICAL EXHIBIT 2: Deliverables Schedule
7.3 ATTACHMENT/TECHNICAL EXHIBIT 3: Office Map
7.4 ATTACHMENT/TECHNICAL EXHIBIT 4: Frequency Schedule
TECHNICAL EXHIBIT 1
Performance Requirements Summary (PRS)
This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).
| Performance Objective |
| Performance Standard |
| Acceptable Quality Levels (AQL) |
| Surveillance Method / By Whom |
| 5.1 Empty all trash cans/ receptacles |
| The contractor shall empty all trash cans/receptacles and replace can liners daily if liner is torn, wet, moldy or create a potential health hazard. |
| 95% |
| Periodic Inspection / COR |
| 5.3 Facility Cleaning |
| The contractor shall vacuum, sweep, mop, once a week. Spot cleaning shall be conducted if dirt, debris, food, etc., is noticeable to the naked eye. |
| 95%. |
| Periodic Inspection / COR |
| 5.4 Spot Cleaning |
| Spot cleaning shall be conducted if dirt, debris, food, etc., is noticeable to the naked eye. |
| 90% |
| Periodic Inspection / COR |
| 5.5 Restrooms |
| Contractor shall clean and sanitize restroom and replace toilet paper and paper towels in restrooms. |
| 99% |
| Periodic Inspection / COR |
| 5.6 Break spaces and water dispenser |
| Contractor shall replace soap and paper towels and clean and disinfect surfaces. |
| 95% |
| Periodic Inspection / COR |
| 5.10 Dusting |
| Contractor shall dust monthly. |
| 95% |
| Periodic Inspection / COR |
| 5.11 Incidental |
| Contractor shall clean/supply as needed. |
| 90% |
| Periodic Inspection / COR |
| 5.12 Gym |
| Contractor shall clean and sanitize gym equipment and restock paper towel dispenser. |
| 90% |
| Periodic Inspection / COR |
TECHNICAL EXHIBIT 2
Deliverables Schedule
| PWS Reference / Deliverable Title |
| Frequency |
| Number of Copies |
| Medium/Format |
| Submit To |
| 1.4.3 Quality Control Plan |
| 15 days after award |
| 1 |
| Electronic Submission |
| COR |
1.4.5.5 OPSEC
Training Certificates
| Provide within 15 calendar days after employee completes training. |
| 1 |
| Electronic Submission |
| COR |
| 5.9 Cleaning Products List for approval |
| Prior to use in facility |
| 1 |
| Electronic Submission |
| COR |
File details come from the government source that posted it. Updated .