PWS-Commercial_Wi-Fi_to_TEC_dorms_v4-Comm_revision.pdf

14 Jan 2016 TEC Cyber Operations Branch

PERFORMANCE WORK STATEMENT (PWS)

BLDG 102, MCGHEE TYSON ANGB, TN

PROJECT TITLE: Commercial fiber line for Wi-Fi at I.G. Brown Training and Education Center Dorms

1.0 BACKGROUND

The Training and Education Center provides Professional Military Education to thousands of students yearly. In order to provide the most valuable learning environment available it is a requirement to provide wireless internet in lodging areas.

2.0 SCOPE

2.1 Contractor shall provide flat rate unlimited fiber internet service in buildings 207 (TEC Activity Center), 406 (Vitzhum Hall), 408 (Alexander Hall), 410 (Lankford Hall), 412 (Moon Hall) and 414 (once complete) with wireless access to support approximately 500 users.

2.2 The contractor shall provide any moving and digging in order to install a commercial high speed fiber internet line coming from off base and make all connections.

2.3 The contractor shall enter the communications hand-hole already in place on the North side of Airbase/Mentor Rd in order to access the communications closet in Building 1 (Front Gate). The fiber will terminate in the contractor provided equipment and then be cross-connected over to the customer provided fiber. Cross connections/terminations will be made in B102 demarcation communications room in the contractor provided internet service router. (As an option, the router may be moved on to a pre-determined location at the Training and Education Center.)

2.4 Contractor shall provide and install the ethernet access switch and firewall appliance.

2.5 Contractor shall provide all personnel and equipment to include upgrade(s) to the line, tools, maintenance, repair and or replacement of line and equipment, business managed security, technical support and any other components necessary for uninterrupted operations of fiber high speed internet service line for customer(s) 24 hours a day, 7 days a week.

2.6 Contractor shall provide flat rate unlimited access with 100Mbs Fiber internet speed with 2Meg burstable as needed. Upload and download speed to support approximately 500 users utilizing laptops, smartphones and tablets to upload and download simultaneously

2.7 Provide eight public IP addresses for fiber service.

2.8 Activate Asymmetrical bandwidths for up and download capability

3.0 PERFORMANCE REQUIREMENTS for CONTRACTOR

3.1 Provide initial set-up and configuration

3.2 Provide failure notification

3.3 Provide 24/7 business and network managed support with 99% up time.

3.4 Ensure that internet service is available and uninterrupted. If the dorms lose internet connectivity, the contractor shall respond within 24 hours, including Sundays and recognized government holidays.

3.5 Maintenance includes:

3.5.1 Returning I.G. Brown Training and Education Center staff calls regarding service within 4 hours

3.5.2 Remote assistance

3.5.3 Driving to location for on-site assistance

3.5.4 All labor

3.5.5 Repair and replacement of leased cables and hardware when necessary

3.5.6 Hardware and software updates on contractor-supplied equipment

3.5.7 Provide a business-hours telephone number and an emergency telephone number to assist I.G. Brown Training and Education Center

3.6 Contractor shall contact I.G. Brown Training and Education Center 24 hours in advance of maintenance or service on contractor-owned cables and hardware that will impact internet connectivity.

3.7 The vendor must provide a minimum standard industrial warranty for a period of eighty-four (84) months from initial startup or ninety (90) months from date of shipment. Any products which are defective in workmanship or material will be repaired or replaced with on-site service. Replacement parts and on-site labor necessary removal of faulty parts will be undertaken at no charge to the government.

3.8 The installation will be accomplished during normal duty hours, 0700 to 1630 hrs.

Monday through Friday. Exceptions will be made if work needs to be accomplished during the hours of 1700 through 0630 Monday through Friday or weekends.

3.9 Vendor will provide documentation of testing procedures they will utilize to ensure the addition to the Commercial line is fully functional and operational to meet the objective of this PWS fourteen (14) days prior to installation.

3.10 The vendor will provide a copy of the line test results upon completion of the installation and prior to the acceptance of the addition by the TEC.

3.11 Deficiencies found during testing of the system will be corrected by the contractor prior to its acceptance by the TEC.

3.12 Respond within twenty-four (24) hours to any reported subscriber outages and within four (4) hours to all system outages affecting more than one (1) subscriber. The Contractor shall complete priority work orders within five (5) duty days and routine work orders within ten (10) duty days. System outages will be restored within twenty-four (24) hours of initial notification.

4.0 Delivery/Performance Schedule

Task Deliverable Delivery Schedule

3.1 Install Ethernet access

switch, firewall appliance, Initial: Installed within 60 days after receipt of order

Task Deliverable Delivery Schedule and all interconnect wiring

3.9 Testing plan Provide 14 days prior to the installation of the fiber line, must be on and passing internet traffic.

3.10 System Test Results Provide upon completion of the system installation and prior to the acceptance of the system by the TEC

3.11 Correction of System

Deficiencies

Deficiencies found during initial installation and testing will be corrected by the contractor prior to the acceptance of the system by the TEC

3.12 Service and Repairs Promptly respond to requests for service, including installation, connection, disconnection, and repairs.

5.0 Contracting Officer’s Representative

A primary and alternate Contracting Officer’s Representative (COR) will be appointed for inspection and, when appropriate, acceptance of deliverables under this program, work statement, and any resulting contract or modification. COR duties will be assigned and defined by the Government Contracting Officer at time of appointment.

6.0 Security and Access to Government Facilities

Work performed in support of this PWS is UNCLASSIFIED. The contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance. The contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products that are obtained or generated in the performance of the PWS tasks and responsibilities.

If necessary, the contractor will be required to provide personnel with appropriate clearances when access is required to Government computers and workstations. The contractor shall coordinate with the COR all issues dealing with access to Government buildings, facilities, or property.

7.0 Performance Standards/Service Delivery Summary

Task/Service Performance Standard Acceptable Quality Level

(AQL)

Method/Frequency

Addition to the commercial line

Technical specification 3.1

Initial: Available for shipping 60 days

Inspection/Completion of Task

Testing plan Technical specification 3.9

Provide 14 days prior to installation

Inspection/Completion of Task

Task/Service Performance Standard Acceptable Quality Level

(AQL)

Method/Frequency

System Test Results Technical specification 3.10

Upon completion of fiber line install

Inspection/Completion of Task

Correction of System Deficiencies

Technical specification 3.11

100% complete prior to acceptance

Inspection/Completion of Task

Service and Repairs Technical specification 3.12

Customer Support shall be a twenty-four (24) hour service operation

Inspection/Completion of Task

8.0 Quality Assurance Surveillance Plan:

The COR will monitor contractor performance and complete the Quality Assurance Surveillance Plan (QASP) Worksheet provided below on upon completion of the DVR installation. The following information will be provided to the Contracting Officer to ensure service and/or deliverables support of the PWS objectives. If the performance rating for any task in this order is “Red” or “Yellow” during any time in the performance period, the COR will provide the Contracting Officer documentation and appropriate action will be taken to remedy the deficiency. The quality rating may change from “Green” to “Red” or “Yellow” without notice.

We anticipate utilizing the “Yellow” quality rating to alert the Contracting Officer of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

The Quality Assurance Surveillance Plan Worksheet will be submitted to the Contracting Officer with a copy saved by the COR following the completion of the DVR installation. The Contracting Officer will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified. By approving service and/or deliverables that this form documents, the COR confirms the quality performance rating of “Green” unless otherwise annotated. The Contracting Officer will forward a copy of each QASP worksheet to the contractor after review.

At the end of the contract period for the installation and at the end of the warranty period, the COR will be asked to complete an Annual Quality Performance Review to document the quality performance rating during the performance period. This will be submitted to the Contracting Officer by the COR. The COR may submit a Quality Assurance Surveillance Plan Worksheet at any time and as often as necessary to document quality levels. If Contractor response to an identified quality deficiency is unsatisfactory, the Contracting Officer or COR will contact the appropriate Contractor representative to implement a plan of action to remedy the identified deficiency.

Rating Description Green Yes, performance and technical specifications are being met at AQL.

Yellow Yes, performance and technical specifications are currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance and technical specifications are not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

QUALITY ASSURANCE SURVEILLANCE PLAN WORKSHEET

Performance Rating Deliverable/Service

Quality Rating

Causative Factors Effect on Mission

Action Required / Date

Installation of Fiber High Speed Internet Line

Green Comments Unnecessary for “Green” QA Rating.

Yellow

System Testing Green Comments Unnecessary for “Green” QA Rating.

System Test Results Green Comments Unnecessary for “Green” QA Rating.

DVR System Test Results

Correction of System deficiencies

Service and Repairs Green Comments Unnecessary for “Green” QA Rating.