Performance Work Statement (PWS) - RTI Dining Facility (DFAC) Food services PDF.pdf

PERFORMANCE WORK STATEMENT (PWS)

New Mexico Army National Guard

Santa Fe Training Complex, 515th Regiment, Regional Training Institute Dining Facility (DFAC) Food Services

01 August 2025 – 31 July 2026

PART 1, GENERAL INFORMATION

1. GENERAL INFORMATION:

1.1 Overview: This is a non-personal services contract to provide DFAC food service operations supporting the Santa Fe Training Complex (SFTC) at designated Dining Facilities. The United States Government (USG) shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the USG.

1.2 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform DFAC food services as defined in this PWS except for those items specified as USG furnished property and services. The Contractor shall perform to the standards in this contract.

1.2.1 The USG uses the Performance Based Services Acquisition (PBSA) strategy to provide the descriptions, instructions, and references in this document. The Government provides additional details or references when experience indicates a need exists to drive specific effective and efficient outcome. The presence of these additional details or the absence of these details reflect the performance-based nature of this format and should not be construed to mean this performance-based document lists all implied tasks necessary to achieve the successful level of performance. Reference publications, regulations, and guidance in the PWS provide specific performance standards; the Contractor, Sub-Contractors (herein the Contractor) must adhere to those standards unless specific relief has been given, in writing, by the Contracting Officer (KO).

1.2.2 The KO or his/her designated representative will be the point of contact (POC) concerning administration and performance of the contract. The Contracting Officer’s Representative (COR) monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR especially regarding changes in cost or price, estimates or changes in delivery dates. Both the KO and COR can provide guidance.

1.2.3 All work under this effort is subject to inspections and performance assessments. Failure to meet the contract requirements may result in automatic payment deduction, Non-Conformance Report (NCR)/Contract Action Request (CAR), cure notice, and/or termination. The Government reserves the right to seek consideration in the event of un-resolved contract discrepancies and serious incidents impacting the effort.

1.3 Background: The RTI Food Service operation consists of two (2) DFACs at the New Mexico Army National Guard, Santa Fe Training Complex. The two DFAC’s are 615th Trans Bn and the 515th RTI. The 515th RTI kitchen is getting renovated at this time. Right now, we are working out of 615th Trans Bn until the 515th gets completed then we will transition from the 615th Trans BN kitchen to the 515th RTI kitchen.

1.4 Objectives: To provide a quality food program that supports the RTI with flexible, efficient and cost-effective contract food service support by:

• Ability to recruit and retain qualified personnel to perform services without interruption.

• Effective management of personnel, equipment, and supplies to ensure uninterrupted DFAC operations.

• Staffing plans that reflect adequate coverage for 14-hour daily operations, 7 days a week.

• Subcontractor management, communication protocols, and ability to adjust staffing during surge periods or emergencies.

• Coordination with COR, Military DFAC Manager, and NMARNG

Logistics.

• Evidence that staff are properly trained or certified in relevant food safety and sanitation protocols.

1.5 Scope: The Contractor shall provide all supervision, labor, personnel to perform activities as defined in this PWS. The Contractor shall perform the requirements in this PWS, conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. All services provided by the Contractor in this contract shall be performed in accordance with (IAW) Tri Service Food Code (TB MED 530), Army Policy, and all applicable local, state, and federal laws, regulations, and policies.

In the event of a conflict between any law and regulation, the more stringent rule shall apply. Contractor tasks include but are not limited to the following: facility sanitation, janitorial services, and management functions in support of the installation’s DFAC mission.

1.5.1 Additional Services: If additional DFAC supplies and services within the general scope of the contract are required by the Government based on the USG’s mission (e.g., exercises, contingency operations) the required supplies and services will be added to the contract through a negotiated modification IAW FAR 52.212-4(c), Changes.

1.5.2 Type of Contract: The USG will award one Firm Fixed Price contract.

1.6 Place of Performance: The work to be performed under this contract will be performed at the following locations on the New Mexico Army National Guard Training Complex located at 27A Bataan Blvd, Santa Fe, NM 87508: the 615th Training Center or the Regional Training Institute (RTI). Only one operational DFAC at any moment in time.

1.7 Period of Performance: The period of performance shall be for one base period of 12 months and four 12-month option periods. The Period of Performance reads as follows:

Base Period 01 August 2025 – 31 July 2026 Option Period I 01 August 2026 – 31 July 2027 Option Period II 01 August 2027 – 31 July 2028

Option Period III 01 August 2028 – 31 July 2029 Option Year IV 01 August 2029 – 31 July 2030

1.8 Contract Administration and Management

1.8.1 Contract Management: The Contractor shall successfully integrate and coordinate all activity needed to comply with contract requirements. The Contractor shall respond to USG requests for contractual action within 5 days.

The Contractor shall provide corrective action plans, proposal submittals, identification of issues, and effective management of Sub-Contractors (when applicable).

1.8.1.1 The Contractor shall maintain continuity between the operations at the installation and the Contractor’s corporate offices.

1.8.1.2 The Contractor designated manager shall be required to meet at least weekly with the COR or his/her representative during the first month of the contract.

1.8.1.3 Sub-contract Management: The Contract shall manage all sub-contracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Sub-Contractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

1.8.1.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer (KO), Contracting Officers Representative (COR), and other USG personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the USG views the Contractor's performance and the Contractor will apprise the USG of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the USG.

1.8.1.5 The Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including USG drawings, designs, specifications: monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of USG furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8.2 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which they assure themselves that the work complies with the requirement of the contract. After acceptance of the quality control program the Contractor shall receive the Contracting Officer’s (KO’s) acceptance in writing of any proposed change to the quality control program. The Contractor shall implement the quality program in accordance with the Quality Control Plan (QCP).

1.8.2.1 Quality Control Plan: The Contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is how it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall develop QC procedures that address the areas identified in 1.a through 1.i, as shown below. A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award and shall include the following. After acceptance of the QCP, the Contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1. Elements for the Plan: The QCP shall ensure the enforcement of the required standards for:

a. Personal health and hygiene

b. Workplace Safety IAW DFAC safety standards and regulations outlined herein

c. Fire prevention and evacuation

d. Environmental protection

e. Energy training

f. Employee Training

g. HAZMAT Program

h. Hazard communication standards (OSHA) for use of chemicals

i. Hazard Analysis Critical Contact Point (HACCP) Plan

2. An organized chart which provides for QC personnel to have direct accountability to the Contractor’s top management.

3. An inspection system covering all tasks and services required by this contract.

a. The system shall include those areas to be inspected on a routine or unscheduled basis, the frequency of inspections, documentation forms, individuals that shall perform the inspections and the follow-up procedures.

b. A method or methods of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

c. The method of documenting and enforcing QC operations.

d. A Process Action Plan to correct and prevent continuous deficiencies and defects.

4. A cleaning schedule that ensures the cleanliness of each dining facility in accordance with Tri Service Food Code TB MED 530, paragraph 6-501.12.

5. Methods of communication with the USG regarding quality and contract performance.

6. A monthly reporting system to the Contractor’s home office.

Reportable A02 Quality Control Plan

1.8.2.2 Customer Comment Cards: The Contractor shall develop and maintain a comment card system as part of its’ QCP at the designated DFAC. The system shall clearly define whether the rating given is positive or negative. Each comment card shall include the customer’s contact information and signature.

The Contractor shall ensure contract performance negative trends that are detected from the comment cards, either by internal or external methods, are corrected or eliminated within 30 days. Contractor shall provide recommendations through the COR to the KO and advise on procedural matters pertaining to all DFACs. Contractor shall utilize the comment cards to determine whether each DFAC is meeting the customer expectations, needs and trends for each DFAC. The COR and KO will validate all comment cards.

1.8.3 Quality Assurance: The USG shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the USG must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9 Contractor Planning and Resource Management

1.9.1 Hours of Operation: The Contractor is responsible for conducting business, Fourteen hours a day, seven days a week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.9.2 Meal Serving Hours: Meal serving hours will be as directed by the KO.

The 515th RTI’s hours of serving service are 0700-0800 for breakfast, 1200-1300 for lunch, and 1700-1800 for dinner. These hours are subject to expansion or reduction at the USG’s discretion and are provided solely to assist the Contractor in scheduling its labor cost for planning purposes.

1.9.3 Extended Serving Hours: The Government may periodically require the Contractor to open the serving lines early for service and/or to extend the food serving period beyond the scheduled times. The KO may, pursuant to this provision, direct the Contractor to change the food-serving period to feed diners affected by mission changes such as: emergencies, training events, training expansions, and surges or reductions.

1.9.4 Emergency Situations and Contingency Services: Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, military exercises, emergencies, etc.) may necessitate DFACs to serve meals on an extended basis of up to 24 hours per day. Although these types of situations are not typical, Contractor personnel shall be expected and required to continue to perform all regular duty assignments despite the emergency nature of the situation and will adjust hours of performance according to the KO’s orders.

1.9.4.1. Weather Warnings: If weather warnings are too severe for contracted employees to travel, then the Contractor will inform the COR no less than 1-full hours’ time before work is to begin. Additionally, MREs (Meals Ready to Eat) will be provided by assigned Military personnel to individuals requiring meals.

Provided that the Contractor makes every reasonable effort to travel to the Santa Fe Training Complex’s DFAC, the Contractor shall not be penalized for any missed work time due to reasons beyond control.

1.9.4.2. When the assigned full-time Military DFAC Manager is away: The Contractor will be informed by the Military DFAC Manager no less than the day prior when the Military DFAC Manager is away, such as TDY (Temporary Duty Assignment) at a school or on leave (vacation). If the Military DFAC Manager is too ill to come to work, then the Contractor will be informed at the earliest and most reasonable time by the 515th RTI. Additionally during this time, for ordering, inventorying or any important matters related to business conducted between the Military DFAC Manager and the Contractor, the Contractor will work through the 515th RTI’s Logistics Office in the following sequence, comprised of the HQ Supply NCO (primary Point-of-Contact), then the Logistics NCOIC (secondary Point-of-Contact) and finally the Logistics Officer-in-Charge (tertiary Point-of- Contact).

1.9.5 Recognized/Government Holidays

Government personnel in CONUS locations (including Alaska and Hawaii) observe the following holidays:

New Year’s Day 1st day of January Birthday of Martin Luther King Jr. 3rd Monday of January President’s Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth National Independence Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.9.6 Holiday Decorations: The Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas, and the Army Birthday to highlight these periods and special meals as appropriate. The Contractor is not responsible for providing appropriate holiday decorations, this also includes special meals for these holidays.

1.10 Security Requirements

1.10.1 Access and General Protection/Security Policy Procedures: The Contractor and all associated Sub-Contractor’s employees shall comply with applicable installation access requirements and adhere to all local policies and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.10.1.1 The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR Clause 52.204-9), Personal Identity Verification of Contractor Personnel) as directed by DOD, Headquarters Department of the Army (HQDA) and/or local policy. Upon successful completion of background checks, Contractor personnel will receive an Installation Access Card (IAC). In addition to the changes otherwise authorized by FAR Clause 52.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services of this contract, should the FORCE Protection at any individual facility or installation change, the USG may require changes in Contractor security matters or processes.

1.10.2 Contractor Background Checks: Employees selected by the Contractor for performance of this task must be able to pass all security requirements of NMARNG Access Control Policy for facility access. The Contractor will provide the PM with the full name, date of birth, driver’s license number with state of issue, and social security number for each employee requiring access to the worksite not later than 10 days in advance of the commencement of work. If the Contractor intends to use foreign national employees, the Contractor must coordinate with the PM to present those employees in person to the NMARNG Security Team where they must present valid work visas and valid foreign identification.

In addition to installation access background checks, all Contractor personnel must, at a minimum, have a favorably adjudicated Tier 1 or an equivalent or higher investigation IAW Homeland Security Presidential Directive-12 (HSPD- 12). The Contractor must have a pre-hiring system in place to ensure probability and eligibility to receive favorably adjudicated Tier 1. Contractor is required to submit a New Mexico State Police (NMSP) Criminal Record Check to the KO and COR for all Contractor personnel prior to any Contractor personnel accessing the installation.

1.10.2.1 Criminal Record Checks should reflect the Contractor personnel’s legal name and be able to be verified by cross checking the background check against the Contractor’s government issued photo identification card.

1.10.3 Upon contract award, the Contractor will provide the name, telephone number, and e-mail contact information for their personnel to the COR.

Additionally, the Contractor will also notify the COR of any changes to their personnel and provide updated the aforementioned data within one business day.

1.10.4 Contractor shall not allow any employees in possession of, or under the influence of alcohol/illegal substances to perform work under this contract. All Contractor personnel, to include all Contractor representatives entering the installation shall adhere to rules, regulations, laws, directives, and policies prescribed by the Installation Access policy and the USG that relate to law and order, administration, and security during the entire contract performance period.

Failure on behalf of Contractor personnel and representatives to follow any of the guidance above shall result in removal (permanent or temporary as the USG determines) from the work site at no cost to the USG.

1.10.5 Security Requirements: No later than 10 days after contract award, the Contractor shall comply with the Installation Access policy directed at vetting/badging policies for all personnel. Contractor shall ensure badging paperwork for all employees is properly completed and submitted in sufficient time to allow for performance of this PWS, in accordance with the installation badging standard operating procedures. The Contractor shall ensure all personnel who are deemed emergency essential by the COR are authorized and badged to enter USG Installations at all times to ensure continuous operations of the DFACs.

1.10.6 Upon contract award, the Contractor shall perform pre-employment records checks on all Contractor employees via https://www.courtrec.com/. The Contractor shall submit all negative findings with the KO prior to hiring an individual in question. The Contractor shall not hire employees to perform duties under this contract if the pre-employment records check reveals derogatory information or otherwise indicates the potential employee is unfit for work in support of this contract. The USG reserves the right to conduct independent background/records checks on Contractor personnel, and the USG reserves the unilateral to reject any proposed Contractor employee who will be primarily assigned to a work location on a U.S. installation. If negative or derogatory information is discovered subsequent to the hiring of a Contractor employee, the USG reserves the right to have that employee removed from performance of this contract at no cost.

1.10.7 No later than 30 days after contract award, the Contractor personnel requiring access to USG information systems will be required to be issued a https://www.courtrec.com/

Common Access Card (CAC). Contractor is responsible for ensuring personnel in these positions are eligible and maintain eligibility for CAC for the duration of the contract.

1.10.8 Physical Security: The Contractor shall be responsible for safeguarding all USG equipment, information and property provided for Contractor use. At the close of each work period, USG facilities, equipment, and materials shall be secured.

1.10.9 Key Control: No later than 10 days after contract award, the Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the USG are not lost or misplaced and are not used by unauthorized people. NOTE: All references for keys include key cards. No keys issued to the Contractor by the USG shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer’s Representative (COR). All Government-furnished identification shall be returned to the USG upon termination of the contract.

1.10.9.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall inform the COR within 24 hours of any incident. Upon direction of the COR, re-key or replace the affected lock or locks; however, the USG, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the USG, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the USG and the total cost deducted from the monthly payment due the Contractor.

1.10.9.2 The Contractor shall prohibit the use of USG issued keys/key cards by any person other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.10.10 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized people. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.11 Contractor Personnel Requirements

1.11.1 The Contractor shall provide the appropriate amount of qualified labor and management with required training, skills, and experience in order to effectively accomplish the work required in this PWS. The Contractor shall not allow any employee that is not certified and trained for a particular task to perform such work. The Contractor, at its own expense, shall maintain all qualifications and certification required to perform the requirements of this PWS.

1.11.2 Staffing in the dining facilities is critical to successful performance. As such, the Contractor’s Staffing roster is incorporated into the contract as Attachment H Contractor Staffing Roster. The Contractor shall ensure staffing is maintained during the performance of any Food Services.

1.11.3 The Contractor shall provide administrative support to employees IAW state and federal employment policies (time keeping, leave processing, pay, emergency needs). The Contractor shall provide guidance to employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions.

1.11.4 The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to abrupt absence. Their absence at any time shall not constitute and excuse for nonperformance under this contract.

1.11.5 Key Personnel: The following personnel are considered key personnel by the USG: Contract/Program Manager, DFAC Managers and DFAC Supervisors.

The Contractor shall provide a Contract/Program who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The Contract/Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract/Program or alternate shall be available within two hours of being contacted by USG personnel. Qualifications for all key personnel are listed below:

1.7.11.1 Contract/Program Manager: Provide an on-site Contract/Program Manager vested with legal authority to legally bind the company and to be responsible for overall performance (to include sub-Contractors) of the contract to meet the specified performance standards. The name of this person, along with alternate(s), who shall act for the Contractor, shall be designated in writing to the PCO. The Contract/Program or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

At no time shall this position be vacant.

1.7.11.1.1 Qualifications: A U.S. citizen with seven years of U.S. Military food service experience or an Undergraduate degree in Business Administration or related field by a recognized university. Must have a Secret Security Clearance.

1.7.11.2 DFAC Manager(s): Provide a DFAC manager and alternate for each DFAC to direct work, be responsible for performance in each facility and to meet the specified performance standards. A DFAC Manager shall be on site during DFAC operating hours.

1.7.11.2.1 Qualifications: A U.S. citizen with 5 years of large-scale food operation experience. All DFAC Managers shall have 2 years of management experience within a large-scale food operation. All DFAC Managers shall have a high school diploma or equivalent. All DFAC Managers shall maintain current Serve-Safe certification. Not required but preferred U.S. Military food service experience.

1.7.11.3 DFAC Supervisor(s): Provide a Supervisor for each shift and an alternate for each DFAC to direct work, be responsible for the performance of their respective shift, to ensure to meet the specified performance standards. A DFAC Supervisor shall be on-site while shift is working.

1.7.11.3.1 Qualifications: A U.S. citizen with 5 years of large-scale food operation experience. All DFAC Supervisors shall have 2 years of management experience within a large-scale food operation. All DFAC Supervisors shall have a high school diploma or equivalent. All DFAC Supervisors shall maintain current Serve-Safe certification. Not required but preferred U.S. Military food service experience.

1.7.12 DFAC Staffing Requirements: The Contractor shall hire and staff qualified personnel that shall:

• Communicate proficiently in English. Proficient communication requires that the Contractor personnel understand, interpret, evaluate and respond to broken English. All Contractor personnel engaged in accountability or management functions shall read, write, speak, and understand English.

• Meet the employment standards and operational security requirements.

• Comply with sanitation and food safety standards IAW Technical Bulletin Medical 530 (TB Med 530)

1.7.12.1 DFAC Staff Criminal Record. Contractor personnel assigned to perform food service duties under this contract must not have any serious criminal convictions. Prohibited convictions include, but are not limited to:

• Sexual offenses

• Assault or battery

• Harassment or stalking

• Domestic violence

• Child abuse or neglect

• Any violent crime

• Drug related offenses

• Other Minor, non-violent offenses may be considered on a case-by-case basis. Final suitability determinations will be made by the New

Mexico Army National Guard or its designated representative.

1.13 Contractor Employee Conduct and Standards

1.13.1 Conduct of Employees: Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. The Contractor shall not employ persons for work on this contract if such person is identified to the Contractor by the KO or COR as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population. In the performance of their duties, employees shall conduct themselves in a professional manner while providing timely and courteous service to diners. The use of alcoholic beverages or illegal drugs by Contractor personnel is cause for the removal from the contract and the base.

Contractor employees shall not offer food or beverages to unauthorized person(s). Employees shall conduct themselves IAW installation policies concerning conduct.

1.13.1.1 Loitering. The Contractor shall not allow employees to loiter in any work or diner area. Employees shall depart food service facilities upon completion of their assigned shift.

1.13.1.2 Vehicle Operators. Contractor personnel operating privately-owned vehicles on the installation shall have a valid state license to operate a motor vehicle and shall comply with AR190-5 and Supplement 1 to AR 190-5 regarding motor vehicle use.

1.13.1.3 Conflict of Interest. The Contractor shall not employ any person who is an employee of the United States Government or Department of Defense, military or civilian, if the employment of that person would create, or appear as, a conflict of interest, as defined in Chapter 8, DoD 5500.7-R, Joint

1.13.1.4 Smoking. Smoking is not prohibited in all dining facilities. The government shall enforce a smoke- free environment in dining facilities by ensuring that employees smoke in designated areas outside of the building.

Upon returning from any and all breaks, employees must wash his/her hands.

1.13.2 Identification of Contractor Employees: All contract personnel attending meetings, answering USG telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are USG officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13.3 Employee Uniforms: DFAC employees shall wear a clean and complete uniform when working. The Contractor shall provide employee uniforms, nametags, and any other specialty clothing (gloves, hair restraints, aprons, etc.). All uniforms shall be in good condition, with no holes, tears, or heavy stains. Nametags shall be worn on the exterior clothing in a conspicuous location at all times. Uniforms shall be freshly laundered and well fitting. Employees shall not be adorned with facial piercing and shall not wear earrings. The uniforms shall not contain commercial advertising, except for the Contractors name. The KO or COR will approve the types and colors of uniforms as well as the standards of dress before the contract start date.

1.13.4 Shoes: All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher than 1½ inches shall not be worn. All shoes shall be brown or black in color.

1.13.5 Appearance: All Contractor personnel shall always present a neat appearance and shall be easily recognized as contract employees. All DFAC employees shall wear a complete uniform compliment (shirt, slacks, hats, etc.) at all times to present a professional appearance. Attire is to be changed daily before to reporting to work. All Contractor personnel are required to bathe and groom themselves daily. Uniforms soiled beyond normal duties should be changed immediately. This requires the Contractor to store on-hand at each DFAC an emergency change of clothes.

1.13.6 Name Tags: Employees shall always wear identification badges with a minimum of the Contractor’s name and the employee’s first and last name when on duty.

1.13.7 Contract Personnel illnesses: The Contractor shall comply with DD Form 2971, “Conditional Employee or Food Employee Reporting Agreement,” which is attached as an enclosure and can also be found at the following link:

https://www.esd.whs.mil/Directives/forms/dd2500_2999/DD2971/

1.14 Training Requirements: The Contractor shall ensure all Contractor employees are fully trained, licensed, certified, and otherwise qualified to provide services IAW contract requirements. The Contractor shall provide necessary training to employees to ensure competent performance. All training records shall remain on-site and shall be made readily available for USG review upon request.

1.14.1 The Contractor shall provide a written report to the COR at the end of each month listing each employee and date trained by required courses. All training that has been completed within the last month shall be highlighted.

This report shall also indicate any employee that has not received the required training within the established training timelines provided. The following training requirements are met 100% of the time:

Reportable A06 Monthly Contractor Employee Training Status

1.14.1 IWATCH Training: The Contractor and all associated sub-Contractors shall brief all employees on the local IWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR and KO. This training shall be completed with 30 calendar days of contract award and within 30 calendar days of new employees commencing performance and reported to the COR and KO.

1.14.2 Sanitation Training: All Contractor employees shall be trained on proper sanitation techniques in accordance with TB MED 530. Contractor Personnel shall be trained within 30 days of hire and then annually thereafter.

1.14.3 Hazard Communication (HAZCOM) Training: All Contractor employees shall be trained in the safe use of chemicals (inventory of products on hand) understanding manufacturer’s product labels, and information contained on the Material Safety Data Sheets (MSDS) in accordance with Title 29, Code of Federal Regulations Part 1910.1200, Hazard Communication. Contractor Personnel shall be trained within 30 days of hire and then annually thereafter.

1.12.5 Environmental Standards Training: All Contractor employees shall be trained in environmental standards IAW AR 200-1 and DoDI 6050.5.

1.12.6 Equipment Operator: All Contractor employees shall be trained in safe and effective methods of operating, cleaning, and maintaining all DFAC equipment in accordance with a work instruction of industry best practice or according to manufacturer instructions and manuals.

1.12.7 Anti-Terrorism (AT) Level 1 Training: All American National Contractor employees, to include American National subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days of the starting period of performance date. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil. All Contractor employees with access to a USG info system shall complete AT Level 1 training at commencement of services, prior to being granted access to the information system and then annually thereafter.

1.12.8 Army Training Certification Tracking System (ATCTS): Army Training Certification Tracking Systems (ATCTS) registration for Contractor employees who require access to USG information systems. All Contractor employees with access to a USG info system must be registered in the ATCTS at commencement of services and must successfully complete the DoD Information Assurance Awareness training prior to being granted access to the information system and then annually thereafter.

1.12.9 Nutrition Training Plan: Contractor employees shall be trained on nutrition IAW AR 30-22. The Contractor shall provide a nutrition training plan to the USG no later than 20 days after contract award.

1.14 Data Rights: The USG has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be USG owned and are the property of the USG with all rights and privileges of ownership/copyright belonging exclusively to the USG. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the USG shall be the sole property of the USG and may not be used for any other purpose. This right does not abrogate any other USG rights.

1.15 Phase In/Phase Out Period: No later than 10 days after contract award, the Contractor shall "phase-in" IAW the plan submitted with the proposal, as well as communication and coordination with the KO and COR.

The Contractor shall submit a "phase-out" plan that shall address plans and procedures necessary to ensure a smooth transition to any follow-on contract.

https://jkodirect.jten.mil/

The offeror shall present a detailed plan for the phase-out period which includes demobilization, assessment of potential security risks, and transfer of full operational responsibility. The plan shall address actions, plans, and procedures necessary to complete the contract term without impacting service or response in all areas. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.16 Operational Security (OPSEC) Program: The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The Contractor shall implement OPSEC measures as ordered by the Contracting Officer (KO) and specified applicable regulations and policies. Per AR 530-1 Operations Security, the Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting duty and annually thereafter.

1.17 Contingency Plan: Provide and maintain a contingency plan for continuation of performance of services under this contract should labor disputes/strikes, subcontractor defaults, terrorist acts, and in instance of natural disasters. The written Contingency Plan shall be submitted to the KO no more than 20 days after award of contract. The USG may require revisions to the plan prior to providing approval.

1.17.1 Facilities. The scope of this PWS includes the following DFACs and the maximum capacity of each:

DFAC LOCATIONS DFAC

SEATING CAPACITY

615th Transportation 156

515th Regional Training Institute TDB/112

1.18 Maximum Feeding Capacity. The Maximum Feeding Capacity Per Meal is calculated as follows: The maximum feeding capacity of the facility is determined by calculating the number of chairs x 3 x the number of hours open for each meal (20 average seating periods in an hour) x an extended 3 hour serving period equals maximum feeding capacity.

1.19 Contract Funds Status Report (CFSR). The Contractor shall provide a monthly CFSR to the USG. The CFSR shall be completed IAW Data Item Description, DI-MGMT-81468 Instructions. DD Form 1586 is the applicable form.

1.20 Safety Plan. No later than 10 days after contract award, the Contractor shall develop a written Safety Plan. The plan must describe top-level management leadership in the safety and health management system.

Management must clearly describe its commitment. The plan must describe methods used to recognize, identify, and analyze hazards, describe methods used to inform employees of hazards found and control measures taken, describe and give examples of how Contractor controls hazards (including preventative maintenance, occupational health care program, emergency preparedness, change management, and hazard elimination), describe the formal and informal safety and health training program for managers, supervisors, and employees, include training protocols and schedules of training, and describe how the Contractor shall comply with specific programs requirements of Occupational Safety and Health Administration (OSHA) such as Process Safety Management, Blood borne Pathogens, etc. Before starting work, the Contractor shall give each new employee a safety orientation concerning the hazards and precautions of the job assigned. A continuous training program shall be instituted by the Contractor to make employees aware of existing hazards and all new hazards.

1.21 Signature Card. The Contractor will maintain an approved Signature Card on file IAW AR 30-22. The Signature Card will be completed via DD Form 577 and will be provided to the USG no later than 10 days prior to the start of contract performance.

PART 2, DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

ACCEPTABLE QUALITY LEVEL (AQL). A designated value (percent) of defective outcomes/service that the USG indicates will be accepted using acceptable sampling techniques and procedures.

ACCREDITED SANITATION PROGRAM. A certificate program that has been evaluated and listed by an accrediting agency as conforming to United States national standards that certify individuals.

ARMY FEDERAL ACQUISITION REGULATION SUPPLEMENT (AFARS). The Army's supplement to the Federal Acquisition Regulation.

ARMY FOOD MANAGEMENT INFORMATION SYSTEM. An automated record keeping system used in DFACs to perform various functions that include processes and outcomes, e.g., meal production/planning; head counting;

subsistence ordering; receipt and storage; and equipment replacement plan.

These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories;

facilitate returns to inventory; provide inventory accountability; perform headcount entries; and inquire against a variety of files. AFMIS is a web-based system that operates from a standard computer within each DFAC.

ARMY FOOD PROGRAM. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison DFACs and in the field.

ARMY RATION CREDIT SYSTEM (ARCS). An issue and accounting procedure used by appropriated fund DFACs. DFACs that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

BASIC ALLOWANCE FOR SUBSISTENCE (BAS). A cash allowance paid to military personnel in lieu of subsistence.

BASIC DAILY FOOD ALLOWANCE (BDFA). The computed monetary daily value of a ration. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in DFACs.

BRUNCH. A meal consisting of food items normally served during the breakfast and lunch meals. The meal may be served during an extended serving period beginning in the morning and ending early afternoon. This meal replaces the normal breakfast and lunch meals.

CLEAN. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

CORRECTIVE ACTION REQUEST (CAR). A term used primarily in lieu of a CDR. The CAR is used to formally document unacceptable performance (contract deficiencies and defects against the AQL). The use of a CAR becomes the supporting documentation for contract payment deductions, fixed fee deductions, award fee, nonpayment or other actions deemed necessary by the PCO. The CAR will become a part of the official contract file.

COMMERCIAL AND GOVERNMENT ENTITY (CAGE) CODE. An identification code assigned to the Contractor and is required by the Contracting Officer and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual USG facilities report. Use DD Form 2051 to request the CAGE code.

CONTRACT DISCREPANCY REPORT (CDR). A formal method of documenting unsatisfactory Contractor performance (contract deficiencies and defects against the AQL in the contract file.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the USG. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the USG. Note: The only individual who can legally bind the

USG.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the USG appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

CRITICAL CONTROL POINT. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

DINER SATISFACTION. Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract…