A01.30_PWS _Comm_Cabling _ITL.pdf

Performance Work Statement (PWS) Engineer Research and Development

Center (ERDC) Communications Infrastructure:

Installation, Maintenance, and Repair Contract 07/21/2016

1 Introduction

1.1 Mission

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.3.3 Personnel Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.5.1 Contractor Employee Conduct

2.5.2 Removal of Contractor Employees for Misconduct or Security Reasons

2.6 Location and Hours of Work

2.7 Travel

3 Performance Requirements

3.1 Outside cable plant activities

3.2 Inside wiring activities

3.3 Data and telephone circuit activities

3.4 Specialized equipment/system activities

3.5 Telephone Private Branch Exchange (PBX) activities

3.6 Coordination and documentation activities

3.7 Emergency repair activities

4 Special Requirements

4.1 Clearance requirements

4.2 Standards and Certification Requirements

4.3 Security and Safety

4.4 Government Furnished Materials

4.5 Quality

4.5.1 Quality Control

4.5.2 Quality Assurance Surveillance Plan (QASP)

5 Deliverables

Performance Work Statement (PWS)

ERDC Communications Infrastructure Contract

1 Introduction The U. S. Army Corps of Engineers (USACE) Engineer Research and Development Center (ERDC) has responsibility for investigating, developing and maintaining the nation's water and related environmental resources; constructing and operating projects for navigation, flood control, major drainage, shore and beach restoration and protection, related hydro power development, water supply, water quality control, fish and wildlife conservation and enhancement, and outdoor recreation; responding to emergency relief activities directed by other federal agencies; and administering laws for the protection and preservation of navigable waters, emergency flood control and shore protection.

1.1 Mission

The U.S. Army Corps of Engineers' (USACE) Engineer Research and Development Center (ERDC) helps solve our Nation’s most challenging problems in civil and military engineering, geospatial sciences, water resources, and environmental sciences for the Army, Department of Defense, civilian agencies, and our Nation’s public good.

2. General Requirements This section describes the general requirements the contractor needs to accomplish. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification and remediation of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. When operating onsite, the contractor shall maintain continuity between ongoing activities at Vicksburg, MS, Alexandria, VA, Champaign, IL, and Hanover, NH and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact onsite in Vicksburg, MS between the Government and Contractor personnel assigned to support daily operations under executed task orders. The contractor shall assign work effort and maintain proper and accurate timekeeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The Contractor(s) shall provide experienced and qualified personnel with all the skills necessary to perform the work identified. Some Contractor(s) personnel must have and maintain certain valid Licenses and Certifications to perform the work and will be identified at the task order level.

Various required training, qualifications, licenses, security clearances, or certifications must be obtained prior to commencement of work at Contractor(s) expense. Contractor(s) employees required to perform tasks must meet certification requirements as defined in Army and DoD Regulations. All contractor personnel shall be able to read, write, speak, and understand English, shall possess good written and verbal communications skills, and shall have sufficient knowledge of proper English grammar, spelling, capitalization, and punctuation rules to identify errors and make corrections.

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure for services performed at the contractor's site(s). The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document utilized in the performance of each Task Order issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.5.1 Contractor Employee Conduct

The contractors employees shall observe and comply with all applicable departmental and agency regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, etc.). The contractor shall ensure that all contractor employees represent a professional appearance at all times, and that their conduct does not reflect discredit on the United States Government.

When contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such.

The badges at a minimum must have the employee name and word "contractor” displayed.

Ideally, the company name will appear on the badge. Additionally, notwithstanding any other provisions in the PWS, the contractor shall identify themselves as a contractor in meetings, telephone conversations, all written communications and work situations so that their actions cannot be construed as acts of a Government official. The contractor shall take no actions that bind the government to a final decision or results in the exercise of governmental discretion.

2.5.2 Removal of Contractor Employees for Misconduct or Security Reasons The Government may, at its sole discretion, direct the contractor to remove any contractor employee from Government facilities for misconduct or security reasons. Such removal does not relieve the contractor of the responsibility to provide sufficient qualified personnel for adequate and timely service. The Contracting Officer will provide the contractor with an immediate rationale for removal of contractor employee.

Conflict of Interest. Neither the contractor nor its on-site employees shall utilize their knowledge of access to information, sensitive or otherwise, for individual or company gain.

2.6 Location and Hours of Work

The headquarters site of the U.S. Army Corps of Engineers, ERDC is 3909 Halls Ferry Road, Vicksburg, MS 39180-6199 and will be the main worksite for this contract. ERDC satellite laboratory sites are located in Alexandria, VA, Champaign, IL, Hanover, NH, Duck, NC, and several smaller sites within the CONUS. The Contractor may occasionally be required to perform tasks at any ERDC satellite location.

Core Working Hours. Government core working hours are from 0700 to 1730 local time Monday through Friday except US Federal Holidays. Government workers typically work eight

(8) hours per day, 40 hours per week.

Government Facility Closure. In case of government facility closure as directed by the government, contractor employees shall be excused from work at no cost to the government.

2.7 Travel

Travel to satellite government facilities may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy and procedures; may reference FAR).

3. Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

General: The contractor shall furnish labor services, equipment, and materials for the voice, video and data communications networks which operate over fiber-optic, copper, coaxial, Ethernet, Security system products and video cabling infrastructure at the United States Army Corps of Engineers, Engineer Research and Development Center locations, with primary locations at 3909 Halls Ferry Road, Vicksburg MS; 72 Lyme Road, Hanover, NH; 2902 Newmark Drive, Champaign, IL; 7701 Telegraph Road, Alexandria, VA; and 1261 Duck Road at Kitty Hawk, NC.

The ERDC headquarters campus in Vicksburg, MS is located on an 830 acre government-owned campus with approximately 100 buildings consisting of single and multi-story commercial grade office buildings, hangers, sheds, support buildings and facilities, supporting approximately 1800 USACE and contractor personnel. This campus is in the process of migrating to a new fiber ring. The current fiber configuration consists of sequential fiber runs through multiple buildings. The new configuration is composed of 8 communications huts connected in a ring with fiber runs directly from the main ring to each building.

Satellite laboratory sites include government owned facilities consisting of (1) a 30 acre campus with approximately 7 buildings supporting approximately 450 USACE and contractor personnel in Champaign, IL; (2) a 50 acre campus with approximately 15 buildings supporting approximately 400 USACE and contractor personnel in Hanover, NH; (3) a 30 acre campus with approximately 7 buildings supporting approximately 40 USACE and contractor personnel in Duck, NC; and (4) a group of 3 buildings co-located on a government installation supporting approximately 300 USACE and contractor personnel in Alexandria, VA.

All sites contain copper, fiber, and coaxial construction cabling typically ranging from small # of pairs or strands to large construction cables of 1800 pair copper and/or 144 strand single mode (SM) and multimode (MM) fiber cables and single feed RG-6 to 500 coaxial cabling. Each building contains one or more communications closets and offices/workspaces are typically wired for multiple distinct networks with a minimum of two drops per workspace and numerous special case situations. Network cabling varies depending on age with the current standard being CAT6. An Avaya PBX phone system supports the headquarters campus with telephone service for a majority of campus users as well as special Ringdown circuits in some locations.

Specialized security systems are in use at all campus’s including Philips/Bosch matrix switchers, digital technologies, CCTV installations, and DVR systems; Integral/Pelco Enterprise CCTV systems utilizing Digital Sentry and DS Admin software; and access control systems utilizing TAC Continuum software, Andover controls hardware and various makes and models of card access readers.

The Contractor shall meet or exceed the following performance standards for all activities listed in paragraphs 3.1 – 3.7.

Performance Standards

a) STD: Accurate

AQL: 98%

b) STD: Deliverables are made in accordance with schedule

AQL: 98%

c) STD: Responsive

AQL: 98%

3.1 Outside cable plant activities

Provide labor, equipment, and materials for aerial cable installation/maintenance/troubleshooting/ repair/testing/removal of fiber/copper/coaxial cables including communication huts and associated power/HVAC/lighting/UPS/, junction boxes/enclosures, conduit, connection components, coaxial active/passive support devices, aerial support components. Any activity resulting in changes to the outside cable plant configuration must be documented with updated electronic drawings in MicroStation-compatible format and provided back to the government.

3.2 Inside wiring activities

Provide labor, equipment, and materials for installation/maintenance/troubleshooting/ repair/testing/removal of fiber/copper/coaxial/Ethernet/video cabling/wiring inside buildings/trailers/hangars including junction/terminal components required to provide full connectivity from outside cable plant to and including jacks for endpoint equipment connectivity.

Any activity resulting in changes to the internal wiring plant between outside cable plant and the communications closets must be documented with updated electronic drawings in MicroStation-compatible format and provided back to the government.

3.3 Data and telephone circuit activities

Provide labor, equipment, and materials for installation/maintenance/troubleshooting/ repair/testing/removal of data and telephone circuits utilizing existing or new external/internal wiring and including peripheral/trunking/circuit conditioning equipment, management of Main Distribution Frame jumper connections, and connectivity verification.

3.4 Specialized equipment/system activities

repair/testing/removal of specialized systems and equipment including fire alarms, audible telephone ringing devices/bells/loudspeakers, Ringdown circuits/equipment, audio/visual/VTC systems/equipment, wireless access points, modem/line/circuit equipment, CCTV camera systems/equipment, intrusion detection systems, access control systems/equipment, cellular telephone signal repeaters and antenna systems, and CATV/satellite/WesNet television distribution systems and equipment.

3.5 Telephone Private Branch Exchange (PBX) activities

repair/testing/removal of PBX systems and components including hardware, programming, cabinets/enclosures, internal boards/cards, cabling, wire connections, and power.

3.6 Coordination and documentation activities

Provide labor, equipment, and materials for coordination with U.S. government personnel, government contractors, and commercial communications carriers in order to accomplish task orders or to provide documentation/information concerning wiring/cable plant configuration, equipment locations, condition of cabling/wiring/equipment, and operation of equipment.

3.7 Emergency repair activities

Provide labor, equipment, and materials for troubleshooting and repair of wiring, equipment, and systems listed in paragraphs 3.1 – 3.5. Contractor shall respond within 2 hours of notification of emergency repair at the Vicksburg, MS site and within 4 hours at the Champaign, IL and Hanover, NH sites.

4. Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Clearance Requirements

Contractor will possess sufficient personnel with facilities clearance of at least SECRET level in order to work unescorted in secure areas. All personnel performing work in secure areas must be able to obtain and retain a current security clearance at the SECRET level. Contractor personnel will be required to maintain ERDC security office issued badges for access at all sites for personnel other than sub-contractors utilized for short duration, specialized operations. Sub-contractors utilized for short duration specialized operations will be required to acquired visitor badges and will require visit request on file at ERDC Vicksburg.

4.2 Standards and Certification Requirements

4.2.1

All work performed by the contractor will meet or exceed applicable requirements of the most current standards of the BICSI, NARTE, EIA/TIA, IEEE, NEC, NESC, and FM-486-2 for the work being conducted.

4.2.2

A minimum of two years of specialized experience and a working knowledge of AVAYA Definity PBX systems, peripheral nodes, S8700 controllers and AVAYA Modular Messaging system using DL360 G7 servers. Specialized experience and working knowledge shall include performing moves, ads, and changes and other basic programming, performing maintenance operations including troubleshooting and repairing system issues and replacement of faulty components and boards, and major and minor maintenance and/or replacement operations to keep systems up to date with latest software and hardware revisions. Personnel providing maintenance and/or replacement operations and non-routine programming of system for the AVAYA systems must be certified, or have been certified within the past 10 years by AVAYA.

4.2.3

A minimum of five years of specialized experience and a working knowledge of security systems including Phillips/Bosch and Pelco CCTV cameras, systems, digital technologies, and matrix switchers; CCTV storage arrays and DVR systems; and CCTV control systems and software for enterprise CCTV systems. Specialized experience and working knowledge shall include performing programming of equipment and systems, replacement of faulty components and boards, installation and provisioning of additional cameras and storage array equipment, and major and minor maintenance and/or replacement operations to keep systems up to date with latest software and hardware revisions. Contractor shall be Integral/Pelco certified for Digital Sentry and DS Admin software for Enterprise CCTV systems and certified by Philips/Bosch for matrix switcher, digital technologies, CCTV installation, and DVR systems.

4.2.4

A minimum of five years of specialized experience and a working knowledge of Andover Controls Continuum hardware and software systems and HID card access readers. Specialized experience and working knowledge shall include performing programming of equipment and systems, replacement of faulty components and boards, installation and provisioning of additional controllers and card readers, and major and minor maintenance and/or replacement operations to keep systems up to date with latest software and hardware revisions. Personnel providing maintenance and/or replacement operations and non-routine programming of systems and components shall have and continue to maintain certifications from Schneider Andover Controls and Continuum software applications.

4.2.5

Certification as an RCDD (Registered Communications Distribution Designer) with a minimum of five years of ICT design experience or an equivalent combination of experience, approved education and industry certifications.

4.2.6

Significant experience in installation and maintenance of centralized command and control security systems, of the above listed systems, of similar or larger size and footprint as the ERDC security systems which span the five locations listed in paragraph 3.0.

4.2.7

Certified and calibrated testing equipment necessary to test fiber optic and copper cabling, connections, and equipment for continuity and acceptable data transmission rates.

4.2.8

Access to specialized vehicles and equipment required to maintain, repair, replace, and install fiber optic and copper cable infrastructure within buildings and hangers and in exterior overhead and underground locations.

4.3 Security and Safety

4.3.1 AT Level 1 Training

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html .

http://jko.jten.mil/courses/atl1/launch.html

4.3.2 Access and General Protection/Security Policy and Procedures

All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.3.2.a Required Common Access Card (CAC).

The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management

4.3.2.b Do Not Require CAC/Require Access to Facility

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190- 13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available).

4.3.3 Suspicious Activity Reporting Training

The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity.

This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

4.3.4 Required Access to Government Information Systems

All contractor employees with access to a government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter in accordance with personnel security standards listed in AR 25-2 (Information Assurance), an appropriate background investigation will be conducted prior to accessing the government information systems.

4.3.6 Required OPSEC SOP/Plan

The Contractor shall develop an OPSEC SOP/Plan within 90 days of contract award. The OPSEC SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.

4.3.7 Required OPSEC Training

All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

4.3.8 Required Information Assurance (IA) / Information Technology (IT) Training

All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

4.3.9 Required Information Assurance (IA) / Information Technology (IT) Certification

All contractor employees supporting IA/IT functions shall be appropriately certified upon contract IAW DoD 8570.01-M, DFARS 252.239-7001 and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

4.3.10 Require Handling or Access to Classified Information

Contractor shall comply with AR 380-67 (Personnel Security Program) and Homeland Security Presidential Directive 12 (Policy for a Common Identification Standard for Federal Employees and Contractors) as well as FAR 52.204-2, Security Requirements. Additionally, Contractors must comply with - (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of http://www.iad.gov/ http://www.cdse.edu/catalog/operations-security.html%3B which has been furnished to the contractor. For classified contracts, the DD Form 254 will be attached with the contract.

4.3.11 Required Escort

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

4.3.12 Required Threat Awareness Reporting Program

All new contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent, IAW AR 381-12 . The contractor shall submit certificates of completion for each affected contractor and subcontractor employee(s) or a memorandum for the record, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training.

4.4 Government Furnished Materials

The contractor shall provide all materials unless otherwise specifically instructed in individual Task Orders, in which case government furnished materials will be specified accordingly in the Task Order.

4.5 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.5.1 Quality Control

The Contractor shall develop an Order Quality Control Plan (QCP) for the base and maintain an effective quality control program to ensure services are performed in accordance with the IDIQ contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractors QCP is the means by which he assures himself that his work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government at the time of the award of the contract.

The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

4.5.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this contract in accordance with the Governments QASP. The Government reserves the right to utilize other methods, as necessary, to assure the Contractor's compliance with the terms and conditions of this contract.

The Government may inspect services provided by the Contractor both during and/or after performance is complete. If the Government identifies any performance deficiency, the Contractor will be advised of the deficiency as soon as possible. All such notifications will be confirmed in writing with the Contractor by the Government. Such notification will be made only to the Contractor or his/her designated onsite superintendent and not to any other agents, employees, or subcontractors. Upon receipt of such notification, the Contractor shall correct the deficiency within the time specified by the COR. However, in the event that the deficiency represents a hazard to health or safety or it serves to jeopardize operational continuity, then corrective action shall proceed immediately and continue uninterrupted until the correction is affected. In all cases, the correction of performance deficiencies shall not in any way adversely affect other contract performance.

5. Deliverables The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD at the task order level. Deliverables will typically fall within the listing below and be specified in individual task orders.

Identifier Name Description

A001 Task Completion A002 Monthly Report

Performance Requirements Summary (PRS)

Performance Objective

Standard/AQL’s

Method of

Surveillance

Incentive/Decentive

3.1. The Contractor

shall provide all labor, equipment, and materials for outside cable plant activities.

a) STD: Accurate.

AQL: 98%

b) STD: Deliverables are made IAW schedule.

AQL: 98%

c) STD: Responsive.

Periodic Inspections.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.2. The Contractor

shall provide all labor, equipment, and materials for inside wiring activities.

d) STD: Accurate.

AQL: 98%

e) STD: Deliverables are made IAW schedule.

AQL: 98%

f) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.3. The Contractor

shall provide all labor, equipment, and materials for data and telephone activities.

g) STD: Accurate.

AQL: 98%

h) STD: Deliverables are made IAW schedule.

AQL: 98%

i) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.4. The Contractor

shall provide all labor, equipment, and materials for specialized equipment/systems activities.

j) STD: Accurate.

AQL: 98%

k) STD: Deliverables are made IAW schedule.

AQL: 98%

l) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.5. The Contractor

shall provide all labor, equipment, and materials for telephone private branch exchange (PBX) activities.

m) STD: Accurate.

AQL: 98%

n) STD: Deliverables are made IAW schedule.

AQL: 98%

o) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.6. The Contractor

shall provide all labor, equipment, and materials for coordination and documentation activities.

p) STD: Accurate.

AQL: 98%

q) STD: Deliverables are made IAW schedule.

AQL: 98%

r) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

3.7. The Contractor

shall provide all labor, equipment, and materials for emergency repair activities.

s) STD: Accurate.

AQL: 98%

t) STD: Deliverables are made IAW schedule.

AQL: 98%

u) STD: Responsive.

Customer Feedback.

Performance Rating assigned according to Rating Criteria in Table 1.

Satisfactory/Unsatisfactory Performance will be reflected in CPARS.

Table 1

PERFORMANCE RATINGS

Rating Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.