B08.03 W912HQ24R0015 Attachment 6 QASP.docx
DOCX document 52 KB Posted
- Solicitation number
- W912HQ24R0015
About this file
This document is a Quality Assurance Surveillance Plan (QASP) for a federal contract opportunity to provide analytical and professional support services for the U.S. Army Corps of Engineers' (USACE) water resources programs and mission areas. The QASP outlines the surveillance methods the government will use to monitor the contractor's performance against the contract requirements. It defines the roles and responsibilities of key government personnel, the performance standards and acceptance criteria, and the inspection methods. The related federal contract opportunity is a multiple award indefinite delivery, indefinite quantity (IDIQ) contract to obtain these technical and analytical support services for the USACE Institute for Water Resources and Humphreys Engineer Center Support Activity. The contract has a 5-year period of performance with one base year and four 1-year option years. All task orders will be firm-fixed price. The procurement is a partial small business set-aside, and award will be based on best value to the government using a tradeoff source selection process.
View the file
Other files
Show all 19
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Quality Assurance Surveillance Plan (QASP)
Navigation and Civil Works Data Analysis and System Support
Professional Services MATOC
| 1 Introduction | 3 |
| 2 Purpose | 3 |
| 3 Authority | 4 |
| 4 Roles and Responsibilities | 4 |
| 4.1 Program / Project Manager | 4 |
| 4.2 Contracting Office (KO) | 4 |
| 4.3 Contracting Officer's Representative (COR) | 4 |
| 4.4 Other Key Government Personnel | 5 |
| 4.5 Contractor Representatives | 5 |
| 5 Performance Requirements and Method of Surveillance | 5 |
| 5.1 Contract Surveillance | 5 |
| 5.2 Surveillance Matrix | 5 |
| Appendix 1 - Surveillance Matrix | 8 |
| Appendix 2 - Corrective Action Report (CAR) | 13 |
| Appendix 3 - Customer Complaint Record | 14 |
| Appendix 4 - Performance Assessment Report (PAR) | 15 |
Quality Assurance Surveillance Plan (QASP) 1 Introduction The U.S. Army Corps of Engineers (USACE) requires analytical and professional support services for its water resources programs and mission areas. The Institute for Water Resources (IWR) and Humphreys Engineer Center Support Activity (HECSA) will administer indefinite delivery contracts to obtain these services. These multiple award task order contracts will serve the needs of the IWR and USACE consistent with the general scope of work outlined below.
The purpose of this contract is to obtain technical and analytical support services for IWR that is generally not available within the USACE. These support services will be used by IWR in accomplishing its missions and supporting reimbursable work units.
2 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:
· What will be monitored
· How monitoring will take place
· Who will be conduct the monitoring
· How monitoring efforts and results will be documented
The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.
The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.
The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.
Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.
3 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.
4 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.
4.1 Program / Project Manager
The PM provides primary program oversight, nominates the COR, (or serves in both the PM and COR role concurrently; ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.
Assigned PM: Catherine Shuman Organization or Agency: USACE Institute for Water Resources Telephone: (703) 428-8562 Email: catherine.m.shuman@usace.army.mil
4.2 Contracting Officer (KO)
The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.
Assigned KO: Doug Pohlman Organization or Agency: HECSA, USACE Telephone: (703) 428-6420 Email: douglas.e.pohlman@usace.army.mil
4.3 Contracting Officer's Representative (COR)
The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.
4.4 Other Key Government Personnel
This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.
4.5 Contractor Representatives
The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award) Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address> Other Key Contract Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address> 5 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.
5.1 Contract Surveillance
The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.
5.2 Surveillance Matrix
The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.
Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The Performance Rating System (PRS) below should be used to form the foundation of the COR's inspection checklist. In evaluating the quality of contractor’s performance, the following performance ratings may be used.
Performance Rating Criteria
| Excellent / Outstanding |
| Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective. |
| Very Good |
| Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective. |
| Satisfactory |
| Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. |
| Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective. |
Appendix 1 - Surveillance Matrix
| Statements |
| Standards with Acceptance Quality Limits (AQLs) |
| Inspections |
| Ratings |
All Task Statements
All Deliverables
a) Complete and relevant
b) Compliant with applicable standards AQL: 100% of the time (as described in task order PWS)
c) Deliverables completed in accordance with the schedule.
AQL: 100% of the time
d) Early identification of problems and/or corrective actions. Report to gov’t within 2 days of discovery.
AQL: 100% of the time.
e) Operational and effective AQL: 100% of the time
What: All deliverables How: 100% Review Frequency: As needed Who: COR/Project Manager Incentive: If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
Standard(s): Inspection applies to all standards
| 4.1 Data Management and Decision-Support Systems and Tools |
| See subtask AQL’s |
| See Inspections for subtasks |
4.1.1 The Contractor shall develop, enhance, and maintain automated information management and decision support systems and affiliated tools to manage, analyze, and present navigation and civil works data and information.
Deliverables:
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
a) All standards described in the “All Task Statements” section
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time c)Addresses emerging issues
d) Identifies trends and areas of improvement AQL: 100% of the time
e) Recommendations are implementable AQL: 100% of the time
What: Deliverables How: 100% Review Frequency: As needed Who: COR/Project Manager Incentive: If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.1.2 Provide data management support services including, but not limited to maintenance or metadata consistent with USACE and nationally/intentionally recognized metadata standards.
Deliverables:
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
| a) All standards described in the “All Task Statements” section |
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time c)Addresses emerging issues
d) Identifies trends and areas of improvement AQL: 90% of the time.
e) Recommendations are implementable AQL: 100% of the time
What: Deliverables How: 100% Review Frequency: As needed Who: COR/Project Manager Incentive: If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.1.3 Develop and deliver user support, training, and system help documentation for navigation, other civil works data and associated information management systems and tools/models.
Deliverables:
| A003 | Contact Report(s) (for user support, etc) |
| A003 | Multimedia Product(s) |
| A004 | Training Material(s) |
| A004 | Workshop Objective(s) |
| a) All standards described in the “All Task Statements” section |
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time c)Addresses emerging issues
d) Identifies trends and areas of improvement AQL: 90% of the time
e) Recommendations are implementable AQL: 100% of the time What: Deliverables How: 100% review Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.1.4 Integrate relevant elements of emerging research and technological advances to assist IWR with developing future data management, processing, analytical, and decision-support applications and systems, and support development of relevant guidance and policy recommendations.
Deliverables:
| A001 | Analytical Report(s) |
| A001 | Exhibit(s) |
| A001 | Research Report(s) |
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
| A003 | Contact Report(s) (for user support, etc) |
| a) All standards described in the “All Task Statements” section |
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time c)Addresses emerging issues
d) Identifies trends and areas of improvement AQL: 90% of the time
e) Recommendations are implementable AQL: 100% of the time What: Deliverables How: 100% review Frequency: as needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
| 4.2 Data, Collection and Analytical Methodologies, Tools, and Models |
| See subtask AQL’s |
| See Inspections for subtasks |
4.2.1 Develop analytical methods, tools/models to support analyses, survey designs, and survey instruments for use in support of USACE navigation and other civil works missions.
Deliverables:
| A001 | Analytical Report(s) |
| A001 | Exhibit(s) |
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
| A003 | Contact Report(s) (for user support, etc) |
| A004 | Survey Design(s) |
| A004 | Survey Instrument(s) |
a) All standards described in the “All Task Statements” section
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time c)Addresses emerging issues
d) Identifies trends and areas of improvement AQL: 90% of the time
e) Recommendations are implementable AQL: 100% of the time What: Deliverables How: 100% review Frequency: as needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.2.2 Provide end-user support on deployed and/or supported systems, methods, tools, and models for use in support of USACE navigation and other civil works missions.
Deliverables:
| A003 | Contact Report(s) (for user support, etc) |
| A003 | Multimedia Product(s) |
| A004 | Training Material(s) |
a) All standards described in the “All Task Statements” section
b) For user support, responsive to first request
c) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time d)Addresses emerging issues
e) Identifies trends and areas of improvement AQL: 90% of the time
f) Recommendations are implementable AQL: 100% of the time What: Deliverables How: 100% review Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.2.3 Develop and test software and models for use in support of USACE navigation and other civil works missions.
Deliverables:
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
| a) All standards described in the “All Task Statements” section |
AQL: 100% of the time
b) Identifies and incorporates emerging issues
c) Identifies and incorporates trends and areas of improvement AQL: 90% of the time
d) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time
What: Deliverables How: 100% review Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.2.4 Conduct research and analysis (includes data collection as appropriate) in support of developing methods and analytical tools relevant to navigation and other civil works mission data collection, management, and decision-support needs.
Deliverables:
| A001 | Analytical Report(s) |
| A001 | Exhibit(s) |
| A001 | Strategic Analysis Report(s) |
| A001 | Research Report(s) |
| A004 | Survey Design(s) |
| A004 | Survey Instrument(s) |
a) All standards described in the “All Task Statements” section AQL: 100% of the time
b) Credible and/or repeatable (as described in task order PWS) AQL: 100% of the time
c) Identifies and incorporates emerging issues
d) Identifies and incorporates trends and areas of improvement AQL: 90% of the time
e) Recommendations are implementable
What: Deliverables
Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.2.5 Integrate findings and products of latest research in support of developing state-of the art methodologies and analytical tools for navigation and other civil works mission data collection, management, and decision-support needs.
Deliverables:
| A002 | Analytic tool(s) |
| A002 | Software Product(s) |
| A004 | Survey Design(s) |
| A004 | Survey Instrument(s) |
a) All standards described in the “All Task Statements” section AQL: 100% of the time
b) Addresses emerging issues
c) Identify trends and areas of improvement AQL: 90% of the time
d) Credible and/or repeatable (as described in task order PWS)
e) Recommendations are implementable AQL: 100% of the time What: Deliverables How: 100% review Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
| 4.3 Training and Multi-Media Support |
| See subtask AQL’s |
| See Inspections for subtasks |
4.3.1 Develop, modify, and/or present materials for training courses on topics including (but not limited to) data collection and management, data analysis, economic analysis, and decision analysis and decision making.
Deliverables:
| A003 | Multimedia Product(s) |
| A004 | Training Material(s) |
| a) All standards described in the “All Task Statements” section |
AQL: 100% of the time
b) Addresses emerging issues
c) Identify trends and areas of improvement
AQL: 90% of the time
d) Credible and/or repeatable (as described in task order PWS)
What: Deliverables
Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
4.3.2 Develop associated multi-media products and/or exhibits for professional conferences, exhibitions, training environments, and USACE or IWR-NDC internet and intranet.
Deliverables:
| A001 | Exhibit(s) |
| A003 | Multimedia Product(s) |
| A004 | Training Material(s) |
| A004 | Workshop Objective(s) |
| a) All standards described in the “All Task Statements” section |
AQL: 100% of the time
b) Addresses emerging issues
c) Identify trends and areas of improvement AQL: 90% of the time
d) Credible and/or repeatable (as described in task order PWS)
e) Recommendations are implementable AQL: 100% of the time
What: Deliverables How: 100% review Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
| 4.4 Decision Support, Analyses, and Assessments |
| See subtask AQL’s |
| See Inspections for subtasks |
4.4.1 Perform strategic analyses on emerging and potential needs for navigation and waterborne transportation in addition to emerging issues that may arise for other USACE missions.
Deliverables:
| A001 | Analytical Report(s) |
| A001 | Exhibit(s) |
| A001 | Strategic Analysis Report(s) |
| A001 | Research Report(s) |
a) All standards described in the “All Task Statements” section AQL: 100% of the time
b) Identify trends and areas of improvement
c) Addresses emerging issues AQL: 90% of the time
d) Credible and/or repeatable (as described in task order PWS)
What: Deliverables
Frequency: As needed Who: COR/Project Manager If not acceptable, the contractor must remedy the issue at no cost to the Government.
If not compliant with specified deadlines as a result of contractor delay, the contractor is subject to consideration.
odfpojpoj
File details come from the government source that posted it. Updated .