W912DW19Q0015_GROUNDS_SVS_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Chief Joseph Dam Grounds Maintenance

Contract Number:

Contract Description: Services include but are not limited to: Lawn mowing, edging, trimming, pruning, debris collection and garbage removal. The Contractor shall meet all the requirements of this Performance Work Statement (PWS) to perform the general grounds maintenance services.

Contractor’s name: Chief Joseph Dam Grounds Maintenance Services (hereafter referred to as the contractor).

1. PURPOSE. This Government Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for this contract. The QASP explains the following: (1) what will be monitored; (2) how monitoring will take place; (3) who will conduct the monitoring; and (4) how monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government will coordinate changes with the contractor. Updates will ensure that the QASP remains a valid, useful, and enforceable document.

This QASP was developed to comply with the Federal Acquisition Regulation (FAR), Subpart 37.6, Performance Based Acquisition and 46.4, Government Contract Quality Assurance. In addition, FAR, Subpart 46.103, Contracting Officer Responsibilities, states that agencies will develop quality assurance surveillance plans when acquiring services.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

Contracting Officer (KO) - The KO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The KO will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contract Specialist - The Contract Specialist acts as an acquisition consultant and serves as the liaison between the contractor and the KO.

Quality Assurance Representative (QAR). The QAR is responsible for technical administration of the contract and will assure proper Government surveillance of the contractor’s performance pertaining to the recreational and vault toilets of the contract. The QAR is not empowered to make any contractual commitments or to authorize any contractual

3. PERFORMANCE REQUIREMENTS SUMMARY (PRS): The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The Government shall use these requirments to determine contractor performance and shall compare contractor performance to the PRS thresholds.

Performance Objectives Performance Standards

Methods of Inspection

Recovery

The Contractor will conduct tasking within the Grounds Maintenance Performance Work Statement (PWS). Specific tasks are performed w/out causing programmatic delay to the Government.

Part 5 of the

PWS

Random sampling and 100% inspection by the

QAR

Zero deviation from the standard.

1. Methods of QA Surveillance: Various methods exist to monitor performance. The QAR will use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the QAR will always contact the contractor's primary point of contact when a defect is identified and inform the point of contact of the specifics of the problem. The QAR will be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services.

May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

RANDOM SAMPLING. (Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample. Highly recommended for large quantity repetitive activities with objective and measurable quality attributes.)

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

2. Documenting Performance:

The contractor’s performance will be compared to contract requirements. The contractor’s progress report accompanying invoices will be the primary basis, using the standards established as performance thresholds by this QASP to guide evaluations, surveillance methods, and document findings.

Work that is deficient, and does not meet contract requirements, shall be re-done by the contractor at no cost to the Government.

Acceptable Performance.

The Government will document positive performance. A report template is attached. Any report format chosen by the QAR may become a part of the supporting documentation for firm fixed fee payments or other actions.

Unacceptable Performance.

When unacceptable performance occurs, the QAR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The QAR will document the discussion in writing, place the discussion record in the QAR file, and provide a courtesy copy to the KO.

When the QAR determines formal written communication is required, the QAR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's primary or alternate point of contact. A CDR template is attached to this QASP. The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the QAR. The Government will review the contractor's corrective action plan to determine acceptability.

PERFORMANCE REPORT

1. CONTRACT NUMBER: <insert number>

2. Prepared by: (Name of QAR) <insert name>

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: <Enter QAR’s name>

Signature – Quality Assurance Representative Date

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Point of Contact) <insert name>

3. FROM: (Name of QAR) <insert name>

4. Date and time observed discrepancy:

5. Source of Complaint:

6. Discrepancy of Problem:

<Describe in detail. Identify any attachments.>

7. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

8. Government actions (payment deductions, performance evaluation meetings, or other actions):

Prepared by: <Enter QAR’s name>

Signature – Quality Assurance Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Dat