W912CN-21-R-0011-0001 - SF30 Amendment 0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is issued as follow s:

a. To incorporate attachment for Questions & Answ ers.

b. To update the Performance Work Statement based on the Questions & Answ er Responses.

c. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

1 21

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 27-Apr-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W912CN21R0011

X 9B. DATED (SEE ITEM 11)

07-Apr-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

27-Apr-2021

CODE

413 CSB

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

W912CN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CN21R0011

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

Performance Work Statement (PWS) Operate and Manage Contractor Owned and Contractor Operated (COCO)

Laundry and Dry Cleaning Drop-off and Pick-up Operation on Schofield Barracks, Hawaii

1. Introduction The Contractor shall manage and operate a Contractor-Owned and Contractor-Operated (COCO) business to provide laundry and dry cleaning services for locations on Oahu; the following locations are Fort Shafter, Schofield Bks., Wheeler Army Air Field, Joint Base Pearl Harbor-Hickam and Hawaii Army National Guard at various locations. Contractor will provide pick-up and delivery service at those locations. Laundry and Dry cleaning contract service will be on a reimbursable basis with tenant and organizational Funeral Detail Class “A” Military Dress Uniform, as it relates to life, health, and safety.

1.1 Mission

The Contractor shall provide Laundry and Dry cleaning services to all Army Field Support Battalion Hawaii (AFSBn-HAW) supported units stationed on the island of Oahu.

The Army's Installation Laundry and Dry Cleaning Program provides pick-up and delivery at designated locations, washing, drying, pressing, packaging, pick-up, drop-off for Government-owned items for laundering. Provides dry cleaning services in accordance with environmental OSHA/host nation, and other applicable regulations and policies. Includes dry cleaning services, with accountability for such items as: flags; bunting; draperies; ceremonial uniforms; funeral detail clothing; and special categories.

1.2 Background

The Army Sustainment Command (ASC) has provided or made available, Laundry & Dry Cleaning services to launder and press textiles, garments, linens, and fabrics for Active or Reserve components on a reimbursable basis. Laundry & Dry Cleaning operations are primarily governed by AR 210-130. ASC provides manpower and contracts for L&DC at specific installations, both CONUS and OCONUS.

1.3 Scope

The Contractor shall provide all personnel, management, materials, and transportation to perform the operation of the Contractor-Owned Contractor-Operated (COCO) Laundry and Dry Cleaning requirement.

The Contractor shall furnish labor, supervision, transportation for pickup and delivery services for the Contractor-Owned Contractor-Operated (COCO) Laundry and Dry Cleaning requirement providing supplies, vehicles, tools, materials, necessary for the performance of dry cleaning, organizational bulk and piece rate customer laundry services for U.S. Army locations already identified. This contract includes functions, tasks and responsibilities normally inherent to a laundry and dry cleaning facility. The Contractor shall receive, account for, process and return articles tendered for laundry and/or dry cleaning. The Contractor shall establish and maintain a system of records to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract. The Contractor shall ensure that only authorized individuals are afforded laundry services.

Services shall be performed in compliance with the standards as contained or referenced in this contract. The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and economy to the United States Army community.

All dry cleaning items will be picked-up from building 6039 and returned within the 3 day turnaround time. Work performed are:

(1) Laundry Services

a. Three working days Organizational Laundry items (see Technical Exhibit (TE) 1 and TE 2)

b. Three working days Intra-service Support Agreement Items (ISA) - Tenants and Reimbursable

Organizations (see TE 2 and TE 3)

c. Operate Pick-up/Delivery Service to all locations as stated in this PWS

(2) Dry Cleaning Services

a. Three working days Intra-service Support Agreement Items (ISA) - Tenants and Reimbursable Organizations and 25th Infantry Division. Technical Exhibit (see TE 4 and TE 5)

b. Operate Pick-up/Delivery Service to Building 6039.

2. General Requirements

a. The Contractor shall ensure that only authorized individuals are afforded laundry service.

b. The Contractor shall ensure that only authorized individuals are afforded Dry Cleaning.

c. An authorized listing will be provided from the 25ID G3 Operations Center weekly to the contractor.

d. The Contractor shall pick-up soiled items/materials from the following locations:

The Contractor will pick-up and deliver material from the following locations on United States Army Installations and off post on Tuesday and Friday from 9:00 am to 2:00 pm and laundered items shall be returned to the location it was received from within 3 days of pick up time. The contractor shall maintain responsibility by record receipt in accordance with AR 710-2, DA Pam 710-2-1, AR 735-5, and other regulatory requirements. The contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering. The contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract. The contractor shall ensure that only authorized individuals are afforded laundry service. The contractor will be provided a document of all addresses and point of contacts with phone numbers at the award of the contract. The following are the locations for pick-up and delivery of material.

(1) Schofield Barracks – Garrison Laundry, Pick-up and drop-off location is located at AFSBN-HI 1904 Higgins Road, building 6039, East Range, Schofield barrack. COR will coordinate with USAG-HI to bring materials for drop off to the vendor. The vendor will report to 1904 Higgins Road, building 6039, East Range, Schofield Barracks, Tuesday and Friday from 9:00 am to 2:00 pm except holidays that are noted in this PWS.

(2) Schofield Barracks – Department of Public Works (DPW), Pick-up and drop-off location is located at Pest Control Shop, 1224 Kole Kole Avenue, building 2628, Schofield Bks., HI 96857. POC: Mr. Vic Pereira at (808) 864-0884.

(3) Fort Shafter – 196th INF Reserve Unit, Pick-up and drop-off location is located at 536 Palm Circle

Dr. Building T-122, Fort Shafter, HI 96858. POC: CPT Sean Kase, (808) 542-9755.

(4) Joint Base Pearl Harbor-Hickam – Defense POW/MIA Accounting Agency (DPAA), Pick-up and drop-off location is located at 590 Moffet St, building 4077, Joint Base Pearl Harbor-Hickam, HI 96853.

POC: Ms. Imelda Tadeo at (808) 448-4500, ext 3578.

(5) Hawaii Army National Guard –

a. Kapolei, Pick-up and drop-off location is located at 91-1179 Enterprise Ave, Building 117, Kapolei, HI 96707. POC: Ms. Carol Cabanlet, (808) 844-6374.

b. Kapolei, Pick-up and drop-off location is located at 91-1227 Enterprise Ave, Building 29, Readiness Center, Kapolei, HI 96707. POC: SFC Cori Lum, (808) 844-6020.

c. Pearl City, NG Armory, Pick-up and drop-off location is located at 103d Troop Command, 96- 1210 Waihona St, Pearl City, HI 96782. POC: MSG Roberto Razon, (808) 672-1833.

(6) Schofield Barracks – Dry Cleaning, units will vary by month for “Funeral Detail” or as needed.

Pick-up and drop-off location is located at 1904 Higgins Road, building 6039, East Range, Schofield barracks daily at 09:00 hours, Tuesday and Friday from 9:00 am to 2:00 pm except holidays that are noted in this PWS. Contracting Officer Representative (COR) will coordinate with units to bring materials for drop off to the vendor.

2.1 Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Government may not interact with Contractor personnel as if there is an employer-employee relationship. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. The Government may not provide training not stipulated in the contract to Contractor personnel without coordination with the Contracting Officer. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) and Contract Officer Representative (COR) immediately.

2.2 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement.

The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the Governments COR and there office leadership.

2.3.2 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions within 3 working days. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort.

2.3.3 Personnel Administration

Training The Contractor shall provide a synopsis of their training program within 7 working days after contract award. Program shall include topics of annual training that are required to sufficiently operate a full service laundry facility and maintain compliance with Joint Commission (JC), formerly known as Joint Commission on Accreditation of Healthcare Organizations, Occupational Safety and Health Administration (OSHA) and applicable Federal/State guidelines.

Deliverables Training Synopsis

2.4 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may change subcontractors after notification to the KO and COR and receipt of Contracting Officer approval.

2.5 Contractor Personnel

2.5.1 Project Manager

The Contractor shall have a fully operational Manager during duty hours at their business office. An alternate Manager shall be provided in the absence of the primary Manager. Contact information to include name, office phone, cellular phone, and e-mail address of the primary as well as alternate Managers shall be provided to the KO and COR, in writing (electronically) within 2 working days of award of contract. Should personnel be replaced in these positions the Contractor shall provide the KO and COR an updated contact listing, in writing (electronically) within 2 working days of appointing new Managers. The Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contract.

2.5.2 Conduct of Personnel

The Contracting Officer may require the Contractor to remove any employee working under this contract on Federal Property from the job site for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary and in the best interest of the Government. The installation commander has the authority to bar individuals from the installation. The removal from a job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel and qualified personnel to satisfactorily perform the services as required by this work statement; including, with due notice, all variations, shift schedules and changes as may be required to assure prompt response to meet all terms and conditions of this contract.

Deliverables Contractor Personnel Listing (to include fields, such as job title/position). Submit at post award conference and as revisions occur.

2.6 Location and Hours of Work

2.6.1 Facilities

The Contractor shall provide and use their facilities to perform the requirements of this contract.

2.6.2 Hours of Operation

The Contractor shall provide pick-up and delivery service Tuesday and Friday from 9:00 am to 2:00 pm.

The Contractor is not required to provide services on the following Federal holidays:

New Year’s Day Martin Luther King Jr. Day Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

3. Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Laundry and Dry Cleaning Services

3.1.1 The Contractor shall clean Laundry items.

Operating procedures and required supervisory control measures shall be effectual to meet the laundry processing procedures identified on the item care labels and in accordance with commercial industry laundry appearances. The Contractor shall launder all items to remove soil, spots, and stains and be free of lint, and to thoroughly dry all laundered items. White fabrics shall be free of yellow or gray tints or other unsightly appearance. Colors shall be bright and clear. No trace of washroom supplies shall be left in fabrics. Items such as pajamas, underwear, handkerchiefs, and towels shall be permitted and articles shall retain their original shapes and sizes. All torn and damaged items received from the customer shall be laundered and return in a separate container.

Performance Standards STD: Laundry cleaned in accordance with all laundry standards to include removal of soiled spots and stains No more than 2% defect allowable

3.1.2 The Contractor shall provide means of pick-up and drop-off of laundry items Contractor shall be required to furnish labor, vehicle(s), equipment and material necessary to provide pick-up and drop-off service of Government-owned laundry items, to and from their laundry facility. The contractor is responsible for the inspecting and weighing of items. The contractor shall count, receive, issue, store, sort, label and maintain accountability of turn-in material and check pieces for condition, e.g.

tears. Contractor will pick-up and drop-off of laundry items in accordance with the Government-provided schedule.

Performance Standards STD: Pick up within one hour of schedule time. No more than 2% defect allowable government

3.1.3 Three Working Days Organizational Items

3.1.3.1 Organizational Bulk Laundry

Return of cleaned organizational items must be completed within 3 working days of pick-up.

Organizational soiled laundry will be turned into the laundry pick up and drop off facility. The Contractor and various locations personnel shall perform a joint inventory of organizational items turned in before annotating totals on the contractor’s laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer and various agencies. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer through the various agencies’ personnel at the time of turn-in and documented on laundry tickets for the COCO contractor. Contractor will furnish a scale to weigh material by pounds and verify/sign for the laundry ticket during pick-up from various locations.

Performance Standards STD: No more than 3 complaints per month

3.1.3.2 Intra-service Support Items (Tenants and Reimbursable Organizations) Return of cleaned tenant items must be completed within 3 working days of pick-up. All tenant soiled laundry will be turned into the supporting agencies point of contact at various locations. The Contractor and various agencies personnel shall perform a joint inventory of tenant items turned in annotating totals on the contractor’s laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer and various agencies personnel. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer through their various agencies personnel at the time of turn-in and documented on laundry tickets for the COCO contractor.

Performance Standards STD: No more than 3 complaints per month

3.1.4 The Contractor shall provide delivery of laundered items within delineated turnaround times

Performance Standards STD: All other laundered items shall be completed within the prescribed 3 working days in Para 3.1.3.

AQL: No more than 2% defect allowable.

3.1.5 Dry Cleaning Services

3.1.5.1 The Contractor shall Dry Clean items.

The Contractor shall dry clean and press coats and trousers, shirts or skirts of Dress Uniforms. Dry cleaning of dress uniforms require a 72 hour turnaround time. All items turned in for dry cleaning shall be completed within three (3) business days in accordance with customer/manufacturer’s instructions. If the items fail to meet quality standards they shall be returned for re-laundering at no additional costs.

Finished products shall be protected from any contaminates that would require items to be re-laundered.

Operating procedures and required supervisory control measures shall be effectual to meet the dry cleaning processing procedures identified on the item care labels and in accordance with commercial industry laundry standards. The Contractor shall launder all items to remove soil, spots, and stains and be free of lint, and to thoroughly dry all laundered items. White fabrics shall be free of yellow or gray tints or other unsightly appearance. Colors shall be bright and clear. No trace of washroom supplies shall be left in fabrics. Items such as pajamas, underwear, handkerchiefs, and towels shall be permitted and articles shall retain their original shapes and sizes. All torn and damaged items received from the customer shall be laundered and return in a separate container.

Performance Standards STD: No more than two validated customer complaints per week.

3.1.5.2 Three Working Days Organizational Items

Intra-service Support Items (Tenants and Reimbursable Organizations) Return of cleaned tenant items must be completed within 3 working days of pickup. Tenant soiled Dry Cleaning will be turned into the receiving department. The Government and unit personnel shall perform a joint inventory of tenant items turned in before annotating totals on the contractor’s Dry Cleaning tickets. Both attesting parties shall authenticate the Dry Cleaning list as being correct. The Government shall retain the original document and provide copies to the customer. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer at the time of turn-in and documented on a hand-receipt. Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

Performance Standards STD: No more than 3 complaints per month

3.1.6 Biodegradability Compliance

The Contractor shall submit to the COR 7 days prior to start of performance, manufacturer’s documentation specifying that the biodegradability of the soaps and detergents to be used under this contract meets all Federal, State, and local laws and regulations.

Deliverables Manufacturer’s documentation specifying that the biodegradability of the soaps and detergents meets all Federal, State, and local laws and regulations.

3.2 Contractor Quality Control Program

The Contractor shall develop and maintain a quality control program to ensure services are performed in accordance with the contract and commonly accepted commercial practices. The Contractor’s quality control program shall be in writing and shall be submitted to the KO and COR for review and acceptance prior to start date or commencement of services under this contract.

3.2.1 The Contractors Quality Control Plan (QCP) shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

Deliverables Provide Quality Control Plan within 30 days post-award.

3.3 The Contractor shall provide a Monthly Laundry and Dry Cleaning Report with following information:

(1) Reflect actual number of pounds and count for Organizational laundry

(2) Reflect actual number of pounds and count for tenant’s and reimbursable customer’s laundry

(3) Number of garments and costs for Organizational dry cleaning

(4) Number of garments and total costs for tenant’s and reimbursable customer’s dry cleaning

Performance Standards STD: To be submitted by the 5th working day of each month

Deliverables Monthly Laundry Report

3.4 Receiving, Marking, & Classification

3.4.1 The Contractor shall accomplish the following for pick-up and drop-off of laundry items. The same laundry carts or baskets that are used to transport dirty laundry shall not be used for transporting clean laundry.

3.4.2 Count, list and weigh (pounds) of dirty laundry items on contractor’s laundry tickets. Ensure that a verified copy of the contractor’s laundry ticket is provided to the customer during pick-up of items.

3.4.3 Count, list and inspect garments of dry cleaning material on contractor’s laundry tickets. Ensure that a verified copy of the contractor’s dry cleaning tickets is provided to the customer. Contractor shall ensure dry cleaning tickets accompanies the clean dry cleaning listed thereon and provide copy to the customer.

Organizational property shall be identified with the contractor’s dry cleaning tickets.

AQL: No more than two validated customer complaints per week.

Deliverables Monthly Proficiency Report

4. Security and Safety

4.1 Identification of Employees

The Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employees name, Contractor’s name, and recent color photograph of the employee. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including attendance at Government meetings and conferences that may take place outside the laundry facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above waist except when safety or health reasons prohibit such placement. When the Prime Contractor or subcontractor personnel send email messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last name),(email address and the name of the individual’s employer).

4.2 Physical Security

The Contractor shall comply with guidance contained in Army Regulations AR 735-5 Property Accountability – Property Accountability Policies and AR 735-11-1, Property Accountability – Uniform Settlement of Military Freight Loss and Damage Claims. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, and property or to Contractor personnel's personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster.

4.2.1 iWATCH Training

4.2.2 iWATCH within the Army is a nation-wide modern version of a neighborhood watch program focused on the threat of terrorist activity. It is an antiterrorism awareness program that the Contractor's workforce, while on Army installations, must be all familiar with to promote and enhance reporting suspicious activity or behavior. The program has two elements: "passive" and "active". The passive element is an individual's situational awareness of his or her surroundings. The active element of watch involves individuals taking action to report suspicious behavior or activities to law enforcement for more investigation.

4.2.3 The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR No later than (NLT) 45 calendar days after contract award or hiring action.

4.2.4 ANTI-TERRORISM (AT) AND OPERATIONAL SECURITY (OPSEC)

Level 1 Antiterrorism (AT) Standards

SEE “OTHER INFORMATION” DOD LEVEL I ANTITERRORISM (AT) STANDARDS

4.2.4.1 The contractor shall ensure every contractor employee who performs work on this contract is eligible to work on the U.S. Installation and must be US Citizen. The contractor shall maintain a current and complete listing of employees. The list will include employee names and contact information’s. This list will be validated by the contractor. The contractor will provide the COR, or other designated Government representative an updated list as specified in the contract. Neither the contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the Schofield Barracks Public Affairs Office (PAO) is the only official spokesperson for the installation. No information will be released to the media without prior approval of the PAO, contracting officer or their authorized representative(s). The contractor will maintain a signed non-disclosure agreement for each employee, available to the Government upon request.

4.2.4.2 The contractor shall ensure any sensitive information such as Personally Identifiable Information (PII), For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media is protected in accordance with current Data at Rest (DAR) guidelines and requirements using an authorized, approved and prescribed DAR solution.

MCD's include items such as laptop computers, netbooks, notebook computers, or tablet computers;

Blackberry or equivalent devices; external media includes optical disc media such as compact discs (CD’s), Digital Video Disks (DVD's), Universal Serial Bus (USB) drives, also referred to as flash or thumb drives, and floppy disks, or other portable digital storage devices. Guidance for protecting DAR information is found in the Army Best Business Practice.

4.2.4.3 The contractor shall comply with AR 25-1, AR 25-2, and applicable Information Assurance Best Business Practices. The contractor shall not install or connect non- Government-owned computing systems or devices to Government networks without coordination and authorization from the appropriate information assurance office. Non- Government-owned computing systems or devices or any device that can store data cannot be connected to a Government computer for purposes of charging the items battery. Contractor employees must use the appropriate wall adapter to charge personal devices.

4.2.4.4 When securing all non-classified Army property, the contractor will abide by the requirements of AR 190-11, AR 190-13, AR 190-51, AR 190-45, local installation and unit physical security policies, plans and procedures along with all applicable supplements. All contractor physical security plans, policies and procedures will conform to the applicable installation and local ASC Unit plans, policies and procedures.

4.2.4.5 Upon contract start, the contractor will request and obtain CACs and badges required for personnel to access work locations. Temporary employees (employed 90 calendar days or less) will be allowed access as long as they have a visitor’s badge and comply with installation policy. Once a contractor is no longer eligible to perform work on a contract, the CAC must be turned in to the Government (e.g., CVS trusted agent).

4.2.4.6 As directed by the Contracting Officer / COR, the contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The contractor is reminded that the Government has the right to revoke security clearances or to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the contractor shall replace him/her at no additional cost to the Government.

4.2.4.7 The contractor employees will comply with applicable installation / facility access including local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office, when required. The contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.3 ACCESS TO ARMY INSTALLATIONS PERSONNEL and VEHICLES

All contractor personnel required to access a Government installation in performance of their duties under this effort must possess a Common Access Card (CAC); non-CAC eligible contractor employees must possess the appropriate Government issued identification for entry to the installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified contractor employees performing work under this contract in accordance with Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons.

4.3.1 Contractors that require a CAC (before CAC issuance) must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. At the discretion of the sponsoring activity, an initial CAC may be issued based on favorable review of the FBI fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

4.4 Transition

The Contractor shall follow the transition plan submitted as a deliverable and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods at no cost to the Government.

Deliverables Transition Plan

4.5 Government Furnished Materials

4.5.1 Property

The Contractor shall not use property or equipment provided by the Government for any purpose other than that in which it is intended in the performance of this contract.

4.5.2 Facilities

The Government will not provide any facility for this contract.

4.5.3 Equipment

The contractor is responsible for repair and replacement of their equipment located at their location.

Contractor equipment will meet all requirements within this PWS ensuring material is cleaned to standard.

The Government will provide security and police protection services through the Schofield Barracks Military Police office. The emergency telephone number will be provided at the post award conference.

4.6 Vehicles

Contractor pick-up and drop-off vehicles shall present a professional, neat and clean appearance and be easily recognized. All vehicles shall be in operational condition and in compliance with OSHA/JC and State of Hawaii guidelines/criteria for transport of both clean and soiled/infectious material.

vehicles shall be equipped with doors so that the load compartment can be closed during travel.

4.7 Pressing Operations

Flat work ironer shall be accomplished in accordance with item care labels. Pressing and finishing operations for items which cannot be processed through flat work ironer shall be accomplished through commercial temperature practices.

4.8 Storage and Handling

Government agencies will store all materials prior to scheduled pick-up and drop- off material after cleaning to be reissued to the customer.

4.9 Applicable Directives (Publications, Forms and Labels)

Standard: Publications and forms listed below are maintained current. Publications and forms applicable to this Performance Work Statement (PWS) are listed below. The Contractor shall follow those publications to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The Contractor shall keep all issued publications up-to-date. The Contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that shall result in an increase in contract price, the Contractor shall submit to the Contracting Officer (KO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments under the FAR 52.212-4 "Contract Terms and Conditions- Commercial Items" clause.

Publication Code:

DD Form – Department of Defense Form DA – Department of the Army Form AR – Army Regulation

CRF – Code of Federal Regulation SF – Standard Form

Number Title

29 CFR 1910.1030 OSHA Bloodborne Pathogens

AR 210-130 Installation – Laundry and Dry Cleaning Operations

AR 310-50 Military Publications – Authorized Abbreviations, Brevity Codes and Acronyms

AR 340-21 Office Management – The Army Privacy Program

AR 25-400-2 Information Management – The Army Records Information Management System

(ARIMIS)

AR 385-40 Safety – Accident Reporting and Records

AR 600-50 Personnel – General Standards of Conduct for Department of the Army

Personnel

AR 735-5 Property Accountability – Policies and Procedures for Property Accountability

AR 735-11-1 Property Accountability – Uniform Settlement of Military Freight Loss and

Damage Claims

AR 190-11 Military Police – Physical Security of Arms, Ammunition and Explosives

5. Deliverables The Contractor shall provide deliverables as described in the PWS. Deliverables shall be specified by the Government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

Name Frequency Reference Description Format Training Synopsis

Within 7 Working Days after contract award

Para 2.3.3 Synopsis of their training program

Contractor Generated Synopsis

Contractor Personnel Listing

Submit listing at Post Award Conference and as revisions occur

Para 2.5 List of personnel, including job title/position

Contractor Generated Document

Manufacturer’s documentation specifying that the biodegradability of the soaps and detergents meets all Federal/State, and local laws and regulations

7 days prior to start of performance

Para 3.1.5 Manufacturer’s documentation specifying that the biodegradability of the soaps and detergents meets all Federal, State, and local laws and regulations

Contractor Generated Document

Biodegradability Compliance

Submit to the COR 7 days prior to start of performance

Para 3.1.6 The Contractor shall submit to the COR 7 days prior to start of performance, manufacturer’s documentation specifying that the biodegradability of the soaps and detergents to be used under this contract meets all Federal, State, and local laws and regulations.

Contractor Generated Document

Contractor Quality Control Program

Provide Quality Control Plan within 30 days post-award.

Para 3.2 The Contractor shall develop and maintain a quality control program to ensure services are performed in accordance with the contract.

Contractor

Document

Monthly Laundry Report

Submit by 5th working day of each month

Para 3.3 Number of actual lbs.

and count for Organizational Laundry Number of actual lbs. and count for Tenant laundry

Contractor Generated Report

Receiving Marking Classification Report

Monthly Para 3.4 No more than two validated customer complaints per week.

Contractor

Document

Transition 7 days prior to start of performance

Para 4.4 The Contractor shall submit an transition plan

Contractor

Document

6. Contract Manpower Reporting

6.1 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.betaSAM.mil/

6.1.2 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2021. Contractors may direct questions to the help desk at help desk at:

http://www.betaSAM.mil.

7. Definitions and Acronyms: Standard Definitions

Federal Acquisition Regulation (FAR), Army Publishing Directorate (APD) website www.apd.army.mil/default.aspx, Authorized Abbreviations, Brevity Codes and Acronyms are the references for definitions and acronyms not listed below.

AQL Acceptable Quality Level ARIMIS Army Records Information Management System AAR Administrative Adjustment Report AT Antiterrorism ATO Anti-terrorism Officer CDRL Contract Data Requirements List CI Counterintelligence COCO Contractor Owned and Contractor Operated COR Contract Officer Representative DMO Demand Maintenance Order DPW Director of Public Works FAR Federal Acquisition Regulation FEWR Facilities Engineering Work Request GFE Government Furnished Equipment GFP Government Furnished Property GTRAC GCSS Army Training and Certification System ID Identification IPBO Installation Property Book Office ISA Intra-service Support Agreement Items JC Joint Commission

KO Contracting Officer LRC-HI Logistics Readiness Center - Hawaii MSDS Material Safety Data Sheets NET New Equipment Training NG National Guard OIC Organizational Conflict of Interest OPSE Operation Security OSHA Occupational Safety and Health Administration PM Preventative Maintenance POC Point of Contact PWS Performance Work Statement QCP Quality Control Plan SB Schofield Barracks SF Standard Form SLOC Storage Location TA Table of Allowance TARP Threat Awareness Reporting Program TBD to be determined TE Technical Exhibits

Performance Requirement Summary (PRS)

Statements Standards/AQLs Inspections Ratings

3.1.1 (Laundry Services) The Contractor shall clean laundry items.

Laundry cleaned in accordance with all laundry standards to include removal of soiled spots and stains.

AQL: No more than 2% defect allowable.

What: Clean laundry How: Validated Customer Complaint Who: COR

3.1.2 (Laundry Services) The Contractor shall provide pick up of laundry items.

Pick up within 1 hour of scheduled time.

AQL: No more than 2% defect allowable.

What: Scheduled pick ups How: Validated Customer

3.1.3 (Laundry Cleaning) Three Working Days Organizational Items, Intra-service Support Items (Tenants and Reimbursable Organizations)

Return of cleaned organizational items must be completed within 3 working days of pick-up.

AQL: No more than 3 complaints per month

What: Monthly turn in list of Units/Tenants.

How: Periodic inspection of Turn In list.

3.1.4 (Laundry Services) The Contractor shall provide delivery of laundered items within turnaround times.

All other laundered items shall be completed within the prescribed 3 working days in Para 3.1.3.

What: Contractor laundry or dry cleaning tickets tally sheets How: Validated Customer

AQL: No more than 2% defect allowable.

3.1.5.2 (Dry Cleaning) Three Working Days Organizational Items, Intra-service Support Items (Tenants and Reimbursable Organizations)

a) Return of cleaned tenant items must be completed within 3 working days of pickup.

b) Government and Unit personnel shall perform joint inventory of tenant items.

c) Dry Cleaning tickets turned into Receiving Department.

d) Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

AQL: No more than 3 complaints per month

What: Monthly turn in list of Units/Tenants.

How: Periodic inspection of Turn In list.

TECHNICAL EXHIBIT 1

ITEM 1 – Historical Workload Data. Current workload may fluctuate depending on deployment cycles.

Type Sep 2019 – Feb 2020

3 working days Organizational/Laundry Items 24,320 lbs.

3 working days Tenant – 6,162 lbs.

TOTAL ITEMS 31,482 lbs.

TECHNICAL EXHIBIT 2

LAUNDRY FINISHING CODES

Each of the items below is assigned a finishing code. These codes are defined as follows:

CODE DEFINITION

B: Bag D: Dry DY: Dye F: Fold H: Hang on hanger. The hanger is not separately priced.

I: Iron P: Press R: Roll S: Sort. These items shall be sorted and tied in bundles according to size.

T: Tie (as in bundle) U: Bulk Delivery W: Wrap (plastic file wrap) WR: Water Repellant Treatment

TECHNICAL EXHIBIT 3

List of 3 working days Intra-service Support Agreement Items:

Tenants and Reimbursable Organizations

ORGANIZATION ITEM

FINISHING

CODE

BUNDLE QTY

DPW Coveralls DFT 5 196th IN OP FOR Uniform:

Cargo BDU, tops

DFST 6

OP FOR uniform:

Cargo BDU, bottoms

DFST 6

HIANG Sleeping Bags BDRW 1

DPAA

Items for Deceased/Deployed/Confined Soldiers (Wounded Warriors – WTB) ONLY:

Clothing DU Personal Items DU

TECHNICAL EXHIBIT 4

DRY CLEANING FINISHING CODES

Each of the items below is assigned a finishing code. These codes are defined as follows:

CODE DEFINITION

B: Bag D: Dry DY: Dye F: Fold H: Hang on hanger. The hanger is not separately priced.

I: Iron P: Press R: Roll S: Sort. These items shall be sorted and tied in bundles according to size.

T: Tie (as in bundle) U: Bulk Delivery W: Wrap (plastic file wrap) WR: Water Repellant Treatment

TECHNICAL EXHIBIT 5

List of 3 working days Intra-service Support Agreement Items

Tenants and Reimbursable Organizations and 25TH Infantry Division

ORGANIZATION ITEM FINISHING CODE

PER

ITEM

Tenants and Reimbursable Organizations and 25ID

MILITARY DRESS UNIFORM,

SHIRT, TROUSERS, DRESS

COAT, SKIRT, BLOUSE

PWH 1

(End of Summary of Changes)