Rev 7 PWS PTA Custodial Renewal 23 July 2020 (003).docx

Performance Work Statement (PWS)

Custodial Services, Pohakuloa Training Area (PTA), Island of Hawaii, Hawaii

23 July 2020

Performance Work Statement (PWS) Custodial Services for Pohakuloa Training Area (PTA), Island of Hawaii, Hawaii

VISION STATEMENT.

Provide services to support and improve the quality of Hawaii’s Military community and enhance War Fighter readiness and well-being. Provide a clean working environment for civilian and military staff.

1.0 GENERAL INFORMATION.

1.1 OVERVIEW. The Contractor shall provide Custodial Services on Pohakuloa Training Area. The work and frequency is defined in Technical Exhibit 01 (TE-01), as well as paragraph 2. The work includes the following; cleaning restrooms and kitchens, removing trash and emptying recycle bins, cleaning windows, vacuuming and spot cleaning carpet, sweeping and mopping floors, buffing, dusting, scrubbing walls, cleaning upholstered furniture, and other associated work.

1.2 NON-PERSONAL SERVICES. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (KO) immediately.

1.3 BUSINESS RELATIONS. The Contractor shall partner with the Government to resolve all issues and conflicts in a timely and expeditious manner.

1.4 CONTRACT ADMINISTRATION AND MANAGEMENT. The following subsections specify requirements for contract, management, and personnel administration.

1.4.1 CONTRACT MANAGEMENT. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Pohakuloa Training Area, Island of Hawaii and the contractor's corporate offices.

1.4.2 CONTRACT ADMINISTRATION. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

1.5 PERSONNEL ADMINISTRATION. The contractor shall provide the following management and support as required. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

1.6 SUBCONTRACT MANAGEMENT. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

1.7 CONTRACTOR PERSONNEL, DISCIPLINES, AND SPECIALTIES. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

The Contractor shall provide the necessary resources to manage, perform, and administer the contract.

1.8 LOCATION AND HOURS OF WORK.

1.8.1 NORMAL WORKDAYS. Normal workdays are Monday through Friday except US Federal Holidays. Core hours of operations are Monday through Friday, excluding Federal holidays, 7:30 a.m. to 4:00 p.m., with some areas requiring earlier or later service hours. Annual cleaning services shall be performed Saturday and Sunday, or non-work days of building occupants, and shall be coordinated with the building POC.

1.8.2 ANNUAL CLEANING SCHEDULE.

The annual cleaning schedule shall indicate the building number, date, time frame of cleaning. The contractor shall submit this annual cleaning schedule to the COR for approval at least 2 weeks in advance. The contractor shall submit a cleaning schedule to the COR for approval within three (3) work days after date of contract award. The cleaning schedule shall indicate the cleaning days/dates by types of service for the week, month, quarter, and shall include building number, date, time frame, and frequency. Notification of any change to the schedule shall be approved by the COR at least seven (7) calendar days prior to the schedule change. In the event the contractor is required to change a cleaning date due to a Government unscheduled event, the COR will notify the contractor at least one (1) workday prior to the date the event is expected to occur.

2.0 DESCRIPTION OF SERVICES.

2.1 SCOPE. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed.

Estimated square footages are established in TE 01. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.2 SPECIAL EVENT CLEANING. The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events includes, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event.

2.3 FACILITY CLEANING. The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.4 HARD FLOORS. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean.

2.4.1 SPRAY AND BUFF. The Contractor shall spray and buff all floors receiving floor maintenance.

2.4.2 STRIPPING/FINISHING. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service.

2.5 CARPETED FLOORS. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org).

2.5.1 REMOVABLE (AREA AND THROW) RUGS. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

2.5.2 ANNUAL CARPET CLEANING AND SHAMPOOING. The Contractor shall clean carpets using an extractor approved by the Carpet and Rug Institute (http://www.carpet-rug.org) with a GOLD rating. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover, approved by the Carpet and Rug Institutes with a GOLD rating, may be required in heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

2.5.3 SPOT CLEANING FLOORS AND CARPETS. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

2.6 FLOOR (WALK-OFF) MATS. The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.7 STAIRWAYS/ELEVATORS/HANDICAP LIFTS. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance.

2.8 TRASH COLLECTION AND REMOVAL. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as needed.

2.9 RESTROOMS/TOILET AREAS/LOCKER ROOMS.

2.9.1 CLEAN AND DISINFECT. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

2.9.2 CONTRACTOR LOG. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed recurring project work list no later than the 5th day of each month with monthly invoice.

2.9.3 FLOOR CARE. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

2.9.4 SUPPLIES RESTOCKAGE. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor will be allowed to store supplies in designated areas, if available. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor will notify Building POC of any issues.

2.9.4.1 RESUPPLYING DISPENSERS. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, and toilet seat cover dispensers.

2.9.5 TRASH REMOVAL. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

2.10 DRINKING FOUNTAINS. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

2.11 DUSTING. Dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

2.11.1 LIGHT DUSTING, LOW (UNDER SIX (6) FEET). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

2.11.2 HEAVY DUSTING, LOW (OVER SIX (6) FEET). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

2.12 INTERIOR GLASS. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.13 WINDOWS (INTERIOR). On a required basis, the Contractor shall clean interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.14 CHILD, YOUTH, AND SCHOOL SERVICES (CYS). N/A

2.15 ANNUAL OR SEMI-ANNUAL CLEANING. The Contractor shall provide Annual (A) or Semi-Annual cleaning for all (restroom and General areas). Restroom and general cleaning includes Annual (A) cleaning. Technical Exhibit #1 indicates whether a building receives Annual (A) or Semi-Annual cleaning.

2.15.1 RESTROOMS. Strip, Scrub, Seal, and Wax Floors. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. Note, some new types of linoleum tile do not get stripped, but freshly waxed/sealed.

2.15.2 GENERAL AREAS. Clean/Extraction of Carpets. All carpets shall be cleaned with extraction method. A heavy-duty spot remover may be required in heavily soiled areas. After extraction, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

2.15.3 CLEAN ALL SURFACES. Clean all surfaces to include to air conditioning grills and vents, lighting, walls, doors. The maximum height is 15 feet.

2.15.4 AFTER ANNUAL CLEANING. The Contractor shall submit an Annual Work Report to COR showing all work accomplished by building number and dates within 5 business days after completion of scheduled work. If re-work is required, the Contractor shall resubmit the Work Report until all cleaning is satisfactory.

Performance Standards

a) STD: Free of dirt, dust, spots, streaks, bugs, and all foreign residue AQL: No more than two (2) valid customer complaints per cleaning.

Deliverables A001 Cleaning Schedule and Work Report.

2.16 EMERGENCY CLEANING. The Contractor shall provide emergency cleaning for all areas as specified. Emergency cleaning is defined as requirements that must be addressed quickly to remedy dangerous or unhealthy situations, prevent damage to facility, and/or prevent interference with mission accomplishment. Examples include non-toxic spills, leaks, drain/toilet overflows, mold cleaning & remediation, virus disinfection, etc. Events creating the requirement may include a storm or inclement weather, broken or overflowing pipes, leaking air conditioning units, indoor accidents, illness or communicable disease etc. Work shall include debris removal, extraction, removal and cleanup of liquids on interior floors and when necessary will include the use of air blowers and dehumidifiers. Cleaning may include removal of water, biohazard substances such as blood and other body fluids, fecal material, paper, rust flakes, and any solid material. Facilities not listed in TE #01 are authorized to receive emergency cleaning.

Emergency Cleaning Response. Upon notification, the Contractor shall respond and begin emergency work within two (2) hour of notification during normal duty hours, and within four (4) hours during non-duty hours. Pricing will be negotiated on a case-by-case basis as soon as practicable and subsequently invoiced against CLINs 0007, 1007, 2007, and 3007.

ONE-TIME/EMERGENCY CLEANING. The Contractor shall provide One-Time/Emergency cleaning for all areas as specified. One-Time cleaning is defined as requirements that are non-recurring in nature. An example of this requirement may include but are not limited to; preparation of building occupancy. Facilities not listed in TE #01 are authorized to receive one-time cleaning.

Contractor shall provide pricing which will be negotiated on a case-by-case basis. After negotiation, the Contracting Officer will notify the contractor to begin work. Upon notification, the Contractor shall respond and begin work within three (3) work days.

Performance Standards

a) STD: Free of water, dirt, dust, spots, streaks, bugs, and all foreign residue AQL: 100% for each occurrence

2.16.2 EMERGENCY. Emergency requirements may be performed Monday to Sunday. Government will allow contractor to work before and after the normal working hours of 7:30 a.m. 4:00 p.m., and on weekends and Federal Holidays upon approval from the Contracting Officer (KO).

3.0 WORK CAPABILITY LEVELS. N/A

4.0 SPECIAL REQUIREMENTS

4.1 RESTRICTED BUILDINGS. If security increases, or situations arise, some areas may be classified as RESTRICTED. At present, no areas are classified as restricted. The list of restricted areas is subjected to changes within the life of this contract. All contract personnel working in the restricted areas shall be U.S. citizens and will be escorted by Government personnel at all times.

The Contractor should anticipate some delays with entry into these buildings. All personnel shall report to the Building Facility Manager for clearance and sign into the security log. The Contractor and their personnel may be subject to search upon entering and exiting the work areas. Cameras are prohibited inside the secure areas and security personnel are authorized to apprehend and confiscate any unauthorized film, sketches, diagrams, etc., being removed or taken into the area. Cameras and wireless communication devices, such as cellular telephones, smart watches, and laptop computers are prohibited inside the secured areas.

4.2 SECURITY AND SAFETY.

4.2.1 PTA INSTALLATION ACCESS. Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. In addition, Contractor shall follow PTA Installation procedures as required by the Provost Marshall's Office for securing Contractor personnel identification cards and vehicle passes for performing work on the installations (See TE#2 Policy Memorandum USAG-Pohakuloa 13, Installation Access Control).

4.2.2 DISPLAY OF ID BADGES. All Contractor personnel shall wear the ID Badge OR PTA Access Pass at all times when performing work under this contract at a Government site. Each Contractor employee shall wear the ID badge in a conspicuous place on the front of the exterior clothing and above the waist.

4.2.3 INVESTIGATIVE BACKGROUND CHECKS. Contractor shall provide Investigative Background Checks on all employees that apply for a PTA Installation Access Pass. Background check is done at https://ecrim.ehawaii.gov. A $5 charge is the minimum charged by ecrim, if no record is found. This background check will determine eligibility for a PTA Installation Access Pass. PTA Police reserve the right to deny access to any individual.

4.2.4 LIMITED ACCESS TO PTA. Contractor personnel ONLY are permitted access to government facilities. Contractor shall ensure all personnel and vehicles are identifiable with nametags and signs.

4.2.5 KEY CONTROL. The contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR and Contracting Officer.

4.2.6 SPEED LIMIT. Speed limits are strictly enforced at PTA. Tickets can require an appearance at Federal Court on Oahu and are the responsibility of the contractor or contractor personnel, and in no way are the responsibility of the Government.

4.2.7 VISITOR GROUP SECURITY AGREEMENT. The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

4.2.8 DISPLAY OF ID BADGES. All Contractor personnel shall wear the PTA Access ID badge at all times when performing work under this contract.

4.2.9 APPEARANCE OF PERSONNEL. The Contractor shall ensure that contract personnel present a neat and professional appearance at all times. Contractor personnel performing work under this contract shall wear as outer wear a shirt or vest with the company name.

4.3 PTA UNEXPLODED ORDINANCE BRIEFING. D-30 USARHAW REG 210-6 Contractor shall schedule with PTA Range Control a Safety Brief prior to initiation of work. Contractor shall schedule through RDH Scheduling Office 30 days prior to the desired briefing date. PTA Operations 969-2427/2428. All contractor personnel who require PTA access passes are required to have this briefing.

4.4 PTA HAZARDOUS MATERIALS BRIEFING. Contractor shall schedule with PTA Hazardous Materials a Safety Brief prior to initiation of work. Contractor shall schedule through David McBride at 808-430-5613, 30 days prior to the desired briefing date. All contractor personnel who require PTA access passes are required to have this briefing.

4.5 GOVERNMENT FURNISHED UTILITIES. The Government will furnish water and electricity from existing fixtures and outlets at no cost to the Contractor. The Contractor shall conserve electricity and water. No other labor, equipment, supplies, materials, transportation, or storage areas will be furnished by the Government, unless stated otherwise in the contract document.

5.0 DELIVERABLES.

5.1 CLEANING SCHEDULE. The cleaning schedule shall indicate the cleaning dates by types of service for the month, and shall include building number, date, time frame, and frequency. Notification of any change to the schedule shall be approved by the COR at least seven (7) calendar days prior to the schedule change.

Performance Standards

a) STD: Provide a cleaning schedule that clearly indicates the day of performance of each service for each building.

AQL: 100%

Deliverables:

A001 Cleaning Schedule(s)

5.2 ENTERPRISE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA).

The Contractor shall provide data entry for Enterprise Contractor Manpower Reporting Application. The ECMRA is a business process that is mandatory by the Army as a means for collecting information on contracts that provide services to the Department of the Army. Contractors are required to register and report information via the ECMRA website located at https://www.ecmra.mil/Default.aspx. Additional information such as links to user guides, frequently asked question and help desk information is available via the ECMRA website.

For this requirements type contract, reporting is required for each task order issued, and shall be entered via the ECMRA website. Completed report(s) may be submitted at any time after a completion of each task/delivery order but no later than Oct 31 of each year. Data must be accurate and complete and shall be reported separately for each fiscal year that falls within the period of performance. The Federal Government's Fiscal Year is Oct 1 through September 30.

Performance Standards

a) STD: Reports are completed within contract specifications.

AQL: 100%

Deliverables A002 Completed Report.

5.3 QUALITY CONTROL PLAN.

The contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The contractor shall upon request provide to the Government their QC documentation. A copy of the QCP shall be provided to the KO and COR within 5 work days after award. After acceptance of the QC plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

The Contractor must have in place a Quality Control Plan (QCP) to ensure quality of work remains high throughout the duration of the contract. In addition to regular cleaning, problem areas will be identified and added through the life of the contract. The contractor shall update the QCP as required, and provide copies to KO and COR.

Performance Standards

a) STD: Timeliness: by the 5th working day of the next month.

AQL: 100%

Deliverables A003 Quality Control Plan.

6.0 RELATED DOCUMENTS

Technical Exhibits TE-1: Facilities, Square Footage, and Frequency of Cleaning.

TE-2: Policy Memorandum USAG-Pohakuloa 13, Installation Access Control. Comment by Restrepo, Yasmin A Ms CIV USA AMC: Please provide copy of TE-02

7.0 Performance Requirement Summary (PRS)

AQL: No more than three (3) valid customer complaints per month.

Re-performance.

AQL: 95%

Re-performance.

AQL: 100%

Re-performance.

Re-performance.

Re-performance.

8.0 OTHER INFORMATION

8.1 ISSUANCE OF TASK ORDERS

(a) The work to be accomplished under this contract will be performed upon receipt of a task order. The Contractor shall coordinate all work with the Contracting Officer Representative in order that there will be a minimum of interruption and inconvenience to the Government.

8.2 GENERAL ENVIRONMENTAL STANDARDS

(a) While performing work on any US Army Garrison, Hawaii (USAG-HI) installations, the contractor will comply with Executive Orders 13423 “Strengthening Federal Environmental, Energy, and Transportation Management” signed by the President on 24 Jan 2007 and 13514, “Federal Leadership in Environmental, Energy, and Economic Performance” signed by the President on 8 Oct 2009 requiring the acquisition of environmentally preferable goods and services, use of sustainable environmental practices, purchase of bio based, energy efficient and recycled content products. More specifically, the Contractor will strive to improve upon their sustainability performance by taking actions to:

(1) Reduce energy consumption

(2) Reduce greenhouse gas emissions

(3) Conserve and protect water resources

(4) Eliminate waste, recycle, and prevent pollution

(5) Adopt sustainable technologies

(6) Procure environmentally preferable materials, products and services

(7) Maintain sustainable buildings

(8) Strengthen livability of the local community

(9) Inform and involve personnel in the achievement of these goals.

(b) The contractor will comply with the Government directives, permit conditions, installation policies and plans as administered by the Government. The Contractor will be held liable to pay for any environmental fines resulting from his operations, waste generated or other operational environmental requirements. As applicable, the Contractor will obtain environmental permits required for wastewater pretreatment, underground tanks, hazardous waste identification numbers, air pollution permit for temporary sources, storm water permits or other pertinent environmental permits.

(c) The contractor will review and comply with applicable policies, program documents and regulatory requirements as stipulated under each environmental program media below.

(1) Environmental program documents include, but are not limited to; the Installation Hazardous Waste Management Plan – USAG-HI Regulation 200-4, Asbestos Management Plan, Lead-based Paint Management Plan, Installation Spill Prevention, Control, and Countermeasures (SPCC) Plan, Integrated Natural Resources Management Plan, Integrated Cultural Resources Management Plan, Pollution Prevention Plan, and the Storm Water Pollution Prevention Plan available at the DPW Environmental Division. Environmental program documents can be downloaded from the installation sustainability and environmental management website at: http://www.garrison.hawaii.army.mil/sustainability/Environmental.aspx.

(2) Installation policies include, but are not limited to; the Environmental Compliance and Protection Program Policy Memorandum USAG-HI-4; Environmental Policy Memorandum USAG-HI-10; Authorized Use List Policy Memorandum USAG-HI-19, Waste Reduction and Recycling Policy Memorandum USAG-HI-25; Open Burn Policy Memorandum USAG-HI-51; Generator Control Policy Memorandum USAG-HI-55; Illicit Discharge Detection and Elimination Policy Memorandum USAG-HI-59; and the Joint USARPAC and IMCOM-Pacific Energy Conservation Policy Guidance. Installation Policy Memorandums are available for download at: http://www.garrison.hawaii.army.mil/command/documents.htm Comment by Restrepo, Yasmin A Ms CIV USA AMC: Link does not work. Please update and provide working link

(3) The contractor is also encouraged to view the online A to Z sustainability and environmental management guide for instructions on managing common environmental issues. The A to Z sustainability and environmental management guide is available at: http://www.garrison.hawaii.army.mil/sustainability/AtoZ.aspx.

(d) The Contractor shall at all times keep the work area, including storage areas used by him, free from accumulations of waste material or rubbish and prior to completion of the work remove any rubbish from the premises and all tools, scaffolding, equipment and materials not the property of the Government. Upon completion of the work, the Contractor shall leave the work and premises in a clean, neat and workmanlike condition satisfactory to the Contracting Officer. If debris is not disposed of properly or the site is not left clean, the Government will clean the site at the expense of the contractor. The contractor will also be held liable for damages done to the environment as a result of disposal and/or cleanup.

(e) The contractor may be subject to unannounced Environmental Compliance Inspections by the DPW Environmental Division.

(f) Environmental and Safety Noncompliance Fees. The contractor shall be solely responsible for remedying all Federal, State and local environmental and safety violations or noncompliance and any payment of fines, penalties and fees levied as a result of the violations or noncompliance. The government reserves the right to withhold payment in the amount of the fines, penalties and fees levied if not paid by the contractor.

8.3 EMERGENCY PLANNING COMMUNITY RIGHT TO KNOW ACT (EPCRA) HAZARDOUS SUBSTANCES (HS)

(a) Contractors using EPCRA HS in the performance of any work while on USAG-HI installations are responsible for complying with the provisions of EPCRA regulations and submitting applicable reports (TIER II/TRI) to Federal and State regulatory agencies as applicable.

(b) Copies of reports for substances used in connection with work performed on USAG-HI installations shall be provided to the DPW Environmental Division, Attention: EPCRA Program Manager, STOP 253, 3rd Floor, 948 Santos Dumont Ave., Wheeler Army Airfield, phone 656-2878.

(c) Chemicals regulated under EPCRA HS are defined in EPA document EPA 550-B-98-017, Title III List of List, Consolidated List of Chemicals Subject to the Emergency Planning and Community Right to Know Act and Section 112(r) of the Clean Air Act Amended.

(d) The contractor is responsible for knowing which chemicals it uses or transports that are contained on the list. For convenience, the contractor may review a copy of the EPA document at the Directorate of Public Works (DPW) Environmental Division. The document can also be downloaded from the U.S. Environmental Protection Agency (EPA) at: http://www.epa.gov/oppt/pubs/genpub.htm.

(e) The contractor must maintain copies of Material Safety Data Sheets (MSDS’s) of all chemicals used in the performance of any work while on USAG-HI installations. MSDSs must be readily available at the site location where the work is being performed.

(f) The contractor can request the list and locations of EPCRA HS currently utilized on USAG-HI installations by contacting the DPW Environmental Division EPCRA Program Manager. The contractor must provide name, company, contract number, date the contract was awarded and provide a description of the contract. A database of locations of chemicals will then be forwarded upon review and approval of request. Contractors working on USAG-HI installations are encouraged to review this database, which will provide information where potentially hazardous chemicals are stored.

(g) All spills of substances containing EPCRA HS will be immediately reported to the Directorate of Public Works Spill Response line at 656-1111 and the USAG-HI, Public Affairs Office at 656-3160 or 542-9489 (after hours). The Contracting Officer must be notified during the first business hour immediately after. All waste generated from EPCRA HS being utilized will be immediately reported to the DPW Environmental Office, phone: 656-2878.

(h) All Contractors utilizing substances containing EPCRA HS will perform the following prior to contract start.

(1) Review the Installation Spill Prevention, Control, and Countermeasures (SPCC) Plan and the Installation Hazardous Waste Management Plan – USAG-HI Regulation 200-4 available at the DPW Environmental Division or from the from the installation sustainability and environmental management website at: http://www.garrison.hawaii.army.mil/sustainability/Environmental.aspx. Upon review, the contractor or designated responsible employee shall sign a certification statement that they have reviewed and understand the contents of these documents.

(2) Provide a listing and MSDS copies of oil and Hazardous Substance (HS) products projected to be utilized in the performance of any work while on USAG-HI installations to the DPW Environmental Division. The estimated average and maximum quantities of each material anticipated to be on-site at any given time shall also be provided to the DPW Environmental Division EPCRA Program Manager, STOP 253, 3rd Floor, 948 Santos Dumont Ave., Wheeler Army Airfield, phone 656-2878 and to building 6040 East Range for material to be bar-coded. The contractor must ensure the product listing is current and updated as frequently as necessary and/or at a minimum, on an annual basis by 1 January of each year.

(3) Provide the name, office phone number, and cellular phone number of a company spill response point of contact. The point of contact must be trained in spill response.

(4) Provide a copy of an agreement with a hazardous materials spill response company in the event of a spill.

(5) Provide copies of employees training certificates on environmental and spill response training.

(6) Appoint a primary and alternate Environmental Compliance Officer in writing.

(7) Develop a notification procedure in the event of a spill to include phone numbers of response personnel, support agencies, National Response Center, State Hazard Evaluation Emergency Response Office and Civil Defense.

(8) Accomplish all spill notifications as required by the U.S. Environmental Protection Agency and State of Hawaii to the Hazard Evaluation Emergency Response Office, Local Emergency Response Commission and National Response Center. Copies of written spill notifications shall be provided to the DPW Environmental Division.

(9) All spills caused by the contractor will be cleaned up under supervision of the contractor and a qualified hazardous materials spill response company, at no cost to the government, in accordance with all applicable laws and regulations and to the satisfaction of the DPW Environmental Division.

(10) The contractor shall pay for disposal cost of all contaminated materials to include but not limited to soil, sorbent materials, disposable equipment and other materials contaminated by the spill. Ensure all disposals are in accordance with all applicable laws and regulations at authorized disposal facilities.

8.4 SPILLS OF PETROLEUM/OIL/LUBRICANTS OR HAZARDOUS MATERIALS/HAZARDOUS WASTE

(a) The contractor will prepare and maintain a site-specific spill plan, including notification procedures for spills/releases. The spill plan will include phone numbers of response personnel, support agencies, National Response Center, State Hazard Evaluation Emergency Response Office and Civil Defense. The contractor will provide a copy of the spill plan to DPW Environmental Division upon request.

(b) The contractor shall provide immediate response to stop, contain, and clean-up all spills of oil and other hazardous substances that result from his performance under this contract.

(c) The contractor must report all spills immediately to the DPW Spill Response line at (808) 656-1111 in accordance with the Installation SPCC Plan. Additionally, the contractor shall notify the COR of the incident during normal business hour or the first business hour following the incident.

(d) The contractor will accomplish all spill notifications and written spill reports as required by the U.S. Environmental Protection Agency, State of Hawaii Hazardous Evaluation Response Office, Local Emergency Planning Commission and National Response Center, in accordance with applicable laws and regulations.

(e) The contractor will provide a copy of spill notifications and written reports to the DPW Environmental Division.

(f) All spills caused by the Contractor will be cleaned up under the supervision of the Contractor and/or a qualified hazardous waste/materials spill response company, at no cost to the USAG-HI, in accordance with all applicable laws and regulations and to the satisfaction of the DPW Environmental Division. If cleanup is not accomplished in a timely fashion, or to the satisfaction of the DPW Environmental Division, the Government will assist with the final cleanup, and the Contractor will provide appropriate reimbursement of cleanup costs.

(g) The contractor will pay for all clean up, management, and disposal cost of all contaminated materials to include but not limited to soil, sorbent materials, disposable equipment and other materials contaminated by the spill. The contractor will ensure waste disposal is accomplished in accordance with all applicable laws and regulations and at an authorized/permitted treatment and disposal facilities.

(h) The contractor will pay any fines or penalty charges associated with a citation issued by federal, state or local officials as a result of the accident.

(i) Contractors handling bulk fuel must be trained to do so, and mobile fuel operations must be approved by the DPW Environmental Division.

(j) Off-Post Spills. The contractor shall be responsible for and pay for cleanup of off-post spills in accordance with directions received from appropriate local authorities (e.g., Honolulu Fire Department, State Civil Defense, etc.). Off-post spills in connection with work performed under this contract shall also be reported to the DPW Spill Response line at (808) 656-1111 and the COR.

(k) Discovery of other than contractor-caused spills. The contractor shall report any spills of hazardous materials to the DPW Spill Response line at (808) 656-1111 and the COR upon discovery.

8.5 HAZARDOUS WASTE (HW) and NON-REGULATED WASTE (NRW).

(a) The Contractor will comply with the Environmental Compliance and Protection Program Policy Memorandum USAG-HI-4.

(b) The Contractor will determine, based on generation of hazardous waste(s) resulting from their operation/activities their respective hazardous waste generator status. The contractor is responsible to manage HW and NRW generated on-site from inception to disposal in accordance with all applicable, federal, state, and local regulations. All costs associated with disposal are borne by the Contractor.

8.6 RECYCLING PROGRAM

(a) The contractor will comply with USAG-HI Policy Memorandum 25, Waste Reduction and Recycling, requiring diversion of solid waste to the fullest possible. More information can be found on the installation sustainability and environmental management website at: http://www.garrison.hawaii.army.mil/sustainability/Recycling.aspx

(b) Identify a recycling POC to DPW Environmental Division to include name, phone number and email address.

(c) Report quantities of refuse disposed and recycled to DPW Environmental Division as part of the work performed under this contract as applicable.

8.7 NATURAL AND CULTURAL RESOURCES PROGRAM

(a) The contractor will comply with USAG-HI Range Standard Operating Procedures (SOPs). All personnel who use the ranges must complete a mandatory pre-brief covering issues associated with Natural and Cultural Resources.

(b) The contractor must be cognizant of the potential environmental impact and liability their actions could have, if specified procedures are not followed on Army lands. The contractor must be aware that USAG-HI manages more than 100 threatened and endangered species including plants, snails, birds, bats, insects and their critical habitat and over 1,300 prehistoric archaeological sites, including temple structures, stone markers, fishing shrines, habitation sites, caves, rock shelters, mounds, burial platforms, earth ovens, stone walls and enclosures, agricultural terraces, irrigation canals, petroglyphs and trails.

(c) The contractor shall take every precaution to prevent starting wildfires at training areas and must put them out if they do occur. The contractor must report all wildfires to range control immediately at 808-655-1434.

(d) The contractor must be familiar with the policy and restrictions regarding the types of ammunition that can be used under the different Burn Indices (BI) and on the different ranges.

(e) The contractor must comply with the non-smoking policy at training areas and only allow smoking in designated areas.

(f) The contractor must comply with the range best management practices to prevent the spread of invasive plant species from one training area to another by always washing vehicles, gears and equipment before starting new training activities.

(g) The contractor will stay out of areas marked with Seibert Stakes. Seibert stakes are placed along roads and within vegetated areas to advise personnel of unsafe or hazardous range or training conditions and/or environmentally sensitive off-limit areas.

(h) The contractor will refer to the installation sustainability and environmental management website at: http://www.garrison.hawaii.army.mil/sustainability/NaturalResources.aspx and http://www.garrison.hawaii.army.mil/sustainability/CulturalResources.aspx for additional information.

8.8 NATIONAL ENVIRONMENTAL POLICY ACT (NEPA)

As applicable, and upon request by the Government, the contractor will comply with the NEPA process, notify the DPW Environmental Division and complete a Record of Environmental Consideration (REC) for actions such as, but not limited to:

(1) Actions that could impact historic structures, cultural and natural resources

(2) Minor renovation or new construction

(3) Actions that introduce new training vehicles, maneuvers, and weapons

(4) Replacing or removing floor tiles, ceiling tiles, sound proofing material, lighting fixtures, carpet, serving line equipment, natural gas unit

(5) Installing interior doors, windows, partitions, security cameras, rerouting ductwork

8.9 SUSTAINABLE ENVIRONMENTAL MANAGEMENT (SEM) SYSTEM

(a) The contractor will be familiar with and comply with the installation’s Environmental Policy Memorandum USAG-HI-10 and all 18 components of the installation SEM system manual in conformance with the ISO 14001 standard. The SEM system manual is available for download at: http://www.garrison.hawaii.army.mil/sustainability/SEM.aspx

(b) In accordance with OPORD IMPC-HI-ZA 02-09, the contractor will train all personnel in SEM awareness provided by DPW Environmental Division upon contract award. Refer to the installation Sustainable and Environmental Management website at http://www.garrison.hawaii.army.mil/sustainability/Training.aspx for information about the online training logging and access procedure.

(c) The contractor will support, as applicable, USAG-HI in achieving the reduction and environmental improvement goals identified in the installation Strategic and Sustainability Plan, as well as Executive Order 13514. The Contractor will strive to accomplish these goals by implementing and promoting green practices to help reduce their environmental footprint, fostering an ethic that takes the Army beyond environmental compliance to sustainability.

(d) Appoint a SEM point of contact to DPW Environmental Division to include Name, phone number and email address upon request by the Government.

8.10 ENERGY AND WATER CONSERVATION

(a) Upon request by the Government, the contractor will appoint a Unit Energy Conservation Officer (UECO) and Building Energy Monitor (BEM) and fully participate in the Garrison's energy and water conservation program.

(b)…