W912CM24R0005 Custodial Services.pdf

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Attached to
Custodial Services Wiesbaden Germany Federal contract opportunity
Solicitation number
W912CM24R0005
Issued by
Department of the Army Materiel Command Army Contracting Command

About this file

This document is a Request for Proposals (RFP) for a Firm-Fixed-Price (FFP) Indefinite Delivery Indefinite Quantity (IDIQ) multiple award contract to provide custodial services for approximately 500,000 square meters of facility space within the US Army Garrison (USAG) Wiesbaden in Germany. The solicitation, W912CM24R0005, is issued by the Regional Contracting Office Wiesbaden.

The contract will require the provision of all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform custodial services at the USAG Wiesbaden facilities. The work is divided into two work order groups: (I) Administrative and High Use Facilities, and (II) Child Development Centers (CDCs) and Gyms. Offers are due by 3:00 PM local time on April 17, 2024. A one-time site visit for interested offerors will be held on March 28, 2024. The contract has a total ordering period of 60 months from the date of award, with a guaranteed minimum of EUR 500.00 and a maximum of EUR 11,000,000.00.

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Other files for this federal contract opportunity

Other files attached to Custodial Services Wiesbaden Germany, newest first.
File Type Posted
Custodial Services Questions and Answers - V2.pdf PDF
Attachment 5 - Price Book V2.xlsx XLSX spreadsheet
Attachment 5 - Price Book.xlsx XLSX spreadsheet
Custodial Services W912CM24R0005 Amendment 0002 11 April 2024.pdf PDF
Custodial Services Site Visit Sign In_27 Mar 2024.pdf PDF
Custodial Services Questions and Answers.pdf PDF
Custodial Services W912CM24R0005 Amendment 0001 05 April 2024.pdf PDF
Attachment 7 - CDC and Gym Buildings.pdf PDF
Attachment 8 - W14.pdf PDF
Attachment 3 - Building Chart.xlsx XLSX spreadsheet
Attachment 4 - Past Performance Questionnaire.docx DOCX document
Attachment 6 - Admin and High Use Buildings.pdf PDF
Attachment 5 - Price Book.xlsx XLSX spreadsheet
Attachment 9 - W14 - Instructions.pdf PDF
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SEE ADDENDUM

(No Collect Calls)

W912CM24R0005 20-Mar-2024

b. TELEPHONE NUMBER

+49 (0) 611-143-546-6750

8. OFFER DUE DATE/LOCAL TIME

03:00 PM 17 Apr 2024

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912CM9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARTIN GLUECK

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W582RS 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

55252 MAINZ KASTEL

GERMANY

TEL: 049-6372-8423728 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$22,000,000

NAICS:

561720

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF99

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912CM24R0005

Section SF 1449 - CONTINUATION SHEET

IDC NOTE

MINIMUM/MAXIMUM AMOUNTS NOTE: The guaranteed minimum under this contract is EUR 500.00. The guaranteed minimum is applicable to the entire contract period.

If multiple contracts are awarded from this solicitation, then each contract will separately provide for the below minimum quantity.

If multiple contracts are awarded from this solicitation, then determination of when the maximum quantity is met will be based on the aggregated value of all task orders awarded under all contracts.

Quantities are expressed in dollars IAW FAR 16.504(a).

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

EUR500.00 EUR11,000,000.00

ORDERING PERIODS INFORMATION

PERIOD FOR PLACING ORDERS AND ORDER PERFORMANCE PERIOD.

a. The ordering period for this contract is a total of 60 months from date of contract award unless this ordering period is extended by the Government. Consequently, orders may be issued from date of award of this contract through 60 months or later if the contract's ordering period is extended.

b. Each order shall delineate the specific period of performance and / or delivery schedule(s).

Orders may be modified by the Government to increase or decrease the quantity of services or supplies to be furnished. Orders issued during the contract's ordering period may provide for performance or delivery after the contract's ordering period has expired. However, the term of any order including all options or modifications may not exceed 12 months after expiration of the contract's ordering period.

EXTENSION OF ORDERING PERIOD and EXTENSION OF ORDER

PERFORMANCE PERIOD.

a. If implementation of this contract's ordering period is delayed or if the ordering period is suspended for any reason, the Government may extend or adjust the ordering period commensurate with any such delay or suspension.

b. If implementation of any order issued under this contract is delayed or if performance of an order is suspended for any reason, the Government may extend or adjust the performance period of such order commensurate with any such delay or suspension

ITEM NO SUPPLIES/SERVICES MAX

UNIT UNIT PRICE MAX AMOUNT

0001 10 Job Phase In Period

FFP

Custodial Services in accordance with (IAW) Performance Work Statement

(PWS) paragraph 1.20 for thirty (30) day Task Order phase-in period.

The quantities, unit prices, and max amount on this CLIN are notional. The only limitation to this CLIN is the IDIQs overall Maximum Quantity. For

Administrative purposes these quantities, unit prices, and max amount on this

CLIN be changed to facilitate the issuance of task order.

FOB: Destination

PSC CD: S201

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0002 5 Job Custodial Services - Admin and High Use

FFP

Performance of custodial services for Admin and High Use facilities at USAG, Wiesbaden, Germany, shall be performed in accordance with the Performance

Work Statement (PWS).

Administrative purposes these quantities, unit prices, and max amount on this

CLIN be changed to facilitate the issuance of task order.

UNIT UNIT PRICE MAX AMOUNT

0003 5 Job Custodial Services - CDCs and Gyms

FFP

Performance of custodial services for CDC and Gym facilities at USAG, Wiesbaden, Germany, shall be performed in accordance with the Performance

Work Statement (PWS).

Administrative purposes these quantities, unit prices, and max amount on this

CLIN be changed to facilitate the issuance of task order.

UNIT UNIT PRICE MAX AMOUNT

0004 3 Job Kick-Off Meeting

FFP

To satisfy the requirement of this CLIN the contractor has to attend the kick-off meeting and provide the Government with meeting minutes.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

0002 Destination Government Destination Government

0003 Destination Government Destination Government

0004 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-MAY-2024 TO

30-APR-2029

N/A W6E9 USAG WIESBADEN

W6E9 USAG WIESBADEN

MAINZ KASTEL STORAGE

BUILDING 4004

55252 MAINZ KASTEL

GERMANY

049-6372-8423728

W582RS

0002 POP 31-MAY-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 31-MAY-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 31-MAY-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

General Overview of Indefinite Delivery/Indefinite Quantity Contracts

a. Initial Multi-Award IDIQ Contract (MAC) Award: This single solicitation will permit award of up to three (3)

Indefinite Delivery/Indefinite Quantity (IDIQ) contracts as part of a Multi-Award IDIQ Contract (MAC). Should only one technically acceptable offer be received the Government reserves the right to issue a single award IDIQ, without entering into discussions.

b. Initial Fair Opportunity Task Order Competitions: Following contract award the Government will award one task order for services in work order group I and a separate task order awarded for services in work order group II. (See discussion of work order groups below) to the Lowest Priced Technically Acceptable vendor for that work order group, who has received a MAC Award, based upon the prices provided in Attachment 5. Although it is anticipated that separate task orders for each work order group will be awarded as a result of this solicitation, if the same offeror is awarded both work order groups then, for administrative convenience, the Government may award a single task order to that offeror encompassing both Work Order Groups I and II.

The Government will make award of the first two (2) initial Task Order as follows: Award of Work Order Group I first, followed by award of Group Work Order Group II. If an offeror wishes to only be awarded one of the work order groups, it must state in Volume I of its proposal the following: "The offeror wishes to be considered for only one of the two work order groups as part of the initial fair opportunity task order competitions." In this case, if the

Government awards Work Order Group I to that offeror, it will not consider that offeror for award of Work Order

Group II. If no statement is present the Government will assume the offeror wished to be considered for both simultaneous task orders.

c. Subsequent task orders: For requirements arising after award of the initial task orders discussed above, contractors will be provided a fair opportunity annually unless required differently in the best interest of the Government to be considered for orders consistent with the terms of this contract and FAR 16.505(b). Contractors will be notified of specific order placement procedures prior to placement of subsequent orders.

Description of the Acquisition

United States Army Garrison (USAG) Wiesbaden has a requirement for custodial services to be provided at several locations in the USAG Wiesbaden footprint. USAG Wiesbaden requires that approx. 500,000 square meters of facility space be cleaned in accordance with (IAW) the Performance Work Statement (PWS). The custodial service(s) shall include all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform all cleaning tasks

IAW the three cleaning levels listed below, in order to meet the requirements of this PWS and associated documents. As noted in the PWS, the buildings, locations, and areas to be cleaned may be increased or decreased during the ordering periods. To the extent the Government determines a need for any increases or additional buildings, locations or areas, the Government may provide for such increases or additions by modifying either work group contract at its discretion.

The three (3) levels of custodial service include the following:

a. Enhanced Service (Hospital Grade Service) for CDCs

b. Standard Service for Fitness Centers/Gyms

c. Basic Service for Admin and High Use Facilities

These three levels are split into two (2) work order groups:

I. Admin and High Use Facilities

II. CDC and Gym Facilities

Under the contract(s), task orders will be issued in which the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items for non-personal services necessary as defined in this PWS.

The anticipated task orders will be firm-fixed-price (FFP).

No ordering officers will be appointed. Orders will be issued through the contracting office. No oral orders will be issued, all orders will be issued in writing.

CLAUSES INCORPORATED BY REFERENCE

52.212-4 Contract Terms and Conditions--Commercial Products and

Commercial Services

NOV 2023

ADDENDUM TO FAR 52.212-4

In accordance with FAR 12.302, Tailoring of Provisions and Clauses for Acquisition of Commercial Items, FAR

Clause 52.212-4 is tailored as follows to reflect special contract terms and conditions that are unique for this contract.

Para (k) Taxes: The following is added:

DFARS 252.229-7001 TAX RELIEF (APR 2020) - ALTERNATE I (APR 2020) applies to this contract.

Para (o) Warranty: The following shall apply in addition:

Commercial Warranty:

The Contractor agrees that supplies or services furnished under this contract shall be covered by the most favorable commercial warranties the Contractor gives to any customer for such supplies or services and that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.

Para (v) below is added for all other clauses, terms and conditions applicable to this contract.

Para (v) Miscellaneous Applicable Terms and Conditions:

Electronic Payment and Processing of Invoices:

Invoices and Receiving Reports shall be submitted and processed electronically through Wide Area Workflow

(WAWF) See clause 252.232-7006, WAWF Payment Instructions, incorporated herein in full text for detailed instructions on invoicing, acceptance and payment procedures.

The contractor shall designate an Electronic Business (EB) point of contact in the Central Contractor Registration site at www.sam.gov to be able to use WAWF. Contractors shall be registered in SAM prior to award and are urged to begin the registration process as early as possible to ensure registration can be activated at time of award. To activate CAGE (NCAGE) for your company in WAWF the following information shall be submitted to the EMAIL address: CSCASSIG@CSD.DISA.MIL;

SUBJECT: WAWF CAGE Code Activation

TEXT:

Ogden Support: Please activate the following CAGE Code(s) in WAWF:

1. Cage Code(s):

2. EB POC's Name:

3. EB POC's Email:

4. EB POC's Phone Number:

a. Submit invoices for the previous month's contract services in WAWF for approval by the COR No Later Than

(NLT) the 10th working of the next month.

b. Certification of Value Added Tax Exemptions (Abwicklungsshein). If applicable, the completed Value Added

Tax Exemption Form in accordance with the Offshore Tax Relief Agreement (Abwicklungsschein fuer abgabenbeguenstigte Lieferungen/Leistungen nach dem Offshore Steuerabkommen) shall be submitted to the designated Finance Office for this contract (see Block 18 a, page 1). The payment office will certify and return the

Certified VAT form to the contractor.

Contractor Performance Evaluation:

In compliance with FAR Subpart 42.15 “Contractor Performance Information”, an evaluation of Contractor performance will be conducted at contract completion. Interim performance evaluations will be conducted at least annually for contracts with a period of performance, including options, exceeding one year. As a minimum, the evaluation shall include the information in FAR 42.1501 “General”.

CLAUSES INCORPORATED BY FULL TEXT

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2023)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017)

(section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L.

113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by

Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or

Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

http://www.sam.gov/ mailto:CSCASSIG@CSD.DISA.MIL

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) (31 U.S.C. 3903 and

10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004s) (Public Laws 108-77 and 108-78 (19

U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services: [Contracting Officer check as appropriate.]

X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV

2021) (41 U.S.C. 4704 and 10 U.S.C. 4655).

X (2) 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN

2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment

Act of 2009.)

___ (4) 52.203-17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C. 4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community--see

FAR 3.900(a).

X (5) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L.

109-282) (31 U.S.C. 6101 note).

___ (6) [Reserved]

___ (7) 52.204-14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111-117, section 743 of Div.

C).

___ (8) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub.

L. 111-117, section 743 of Div. C).

X (9) 52.204-27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of

Pub. L. 117-328).

___ (10) 52.204-28, Federal Acquisition Supply Chain Security Act Orders--Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (DEC 2023) (Pub. L. 115-390, title II).

___ (11)(i) 52.204-30, Federal Acquisition Supply Chain Security Act Orders--Prohibition. (DEC 2023) (Pub. L.

115-390, title II).

___ (ii) Alternate I (DEC 2023) of 52.204-30.

X (12) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (NOV 2021) (31 U.S.C. 6101 note).

X (13) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) (41

U.S.C. 2313).

____ (14) [Reserved]

____ (15) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (OCT 2022) (15 U.S.C. 657a).

____ (16) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

____ (17) [Reserved]

____ (18)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

____ (ii) Alternate I (MAR 2020) of 52.219-6.

____ (19)(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

____ (ii) Alternate I (MAR 2020) of 52.219-7.

____ (20) 52.219-8, Utilization of Small Business Concerns (SEP 2023) (15 U.S.C. 637(d)(2) and (3)).

____ (21)(i) 52.219-9, Small Business Subcontracting Plan (SEP 2023) (15 U.S.C. 637(d)(4)).

____ (ii) Alternate I (NOV 2016) of 52.219-9.

____ (iii) Alternate II (NOV 2016) of 52.219-9.

____ (iv) Alternate III (JUN 2020) of 52.219-9.

____ (v) Alternate IV (SEP 2023) of 52.219-9.

____ (22) (i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

____ (ii) Alternate I (MAR 2020) of 52.219-13.

____ (23) 52.219-14, Limitations on Subcontracting (OCT 2022) (15 U.S.C. 657s).

____ (24) 52.219-16, Liquidated Damages—Subcontracting Plan (SEP 2021) (15 U.S.C. 637(d)(4)(F)(i)).

____ (25) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (OCT 2022) (15 U.S.C.

657f).

____ (26) (i) 52.219-28, Post-Award Small Business Program Rerepresentation (SEP 2023) (15 U.S.C. 632(a)(2)).

____ (ii) Alternate I (MAR 2020) of 52.219-28.

____ (27) 52.219-29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-

Owned Small Business Concerns (OCT 2022) (15 U.S.C. 637(m)).

____ (28) 52.219-30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns

Eligible Under the Women-Owned Small Business Program (OCT 2022) (15 U.S.C. 637(m)).

____ (29) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR 2020) (15 U.S.C. 644(r)).

____ (30) 52.219-33, Nonmanufacturer Rule (SEP 2021) (15 U.S.C. 657s).

____ (31) 52.222-3, Convict Labor (JUN 2003) (E.O. 11755).

X (32) 52.222-19, Child Labor--Cooperation with Authorities and Remedies (NOV 2023) (E.O. 13126).

____ (33) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

X (34)(i) 52.222-26, Equal Opportunity (SEP 2016) (E.O. 11246).

X (ii) Alternate I (FEB 1999) of 52.222-26. Fill-In: A-D for employees not recruited within the United States.

____ (35)(i) 52.222-35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

____ (ii) Alternate I (JUL 2014) of 52.222-35.

____ (36)(i) 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

____ (ii) Alternate I (JUL 2014) of 52.222-36.

____ (37) 52.222-37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

____ (38) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O.

13496).

X (39)(i) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

____ (ii) Alternate I (MAR 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

____ (40) 52.222-54, Employment Eligibility Verification (MAY 2022). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial products or commercial services as prescribed in FAR 22.1803.)

____ (41)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (MAY

2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

____ (ii) Alternate I (MAY 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

____ (42) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (JUN

2016) (E.O. 13693).

____ (43) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners

(JUN 2016) (E.O. 13693).

____ (44)(i) 52.223-13, Acquisition of EPEAT® Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and

13514).

____ (ii) Alternate I (OCT 2015) of 52.223-13.

____ (45)(i) 52.223-14, Acquisition of EPEAT® Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

____ (ii) Alternate I (JUN 2014) of 52.223-14.

____ (46) 52.223-15, Energy Efficiency in Energy-Consuming Products (MAY 2020) (42 U.S.C. 8259b).

____ (47)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (OCT 2015) (E.O.s

13423 and 13514).

____ (ii) Alternate I (JUN 2014) of 52.223-16.

X (48) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (JUN 2020) (E.O.

13513).

____ (49) 52.223-20, Aerosols (JUN 2016) (E.O. 13693).

____ (50) 52.223-21, Foams (JUN 2016) (E.O. 13693).

____ (51)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

____ (ii) Alternate I (JAN 2017) of 52.224-3.

____ (52) (i) 52.225-1, Buy American--Supplies (OCT 2022) (41 U.S.C. chapter 83).

____ (ii) Alternate I (OCT 2022) of 52.225-1.

____ (53)(i) 52.225-3, Buy American-Free Trade Agreements-Israeli Trade Act (NOV 2023) (19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, 19 U.S.C. chapter 29 (sections 4501-4732), Public

Law 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

____ (ii) Alternate I [Reserved].

____ (iii) Alternate II (DEC 2022) of 52.225-3.

____ (iv) Alternate III (NOV 2023) of 52.225-3.

____ (v) Alternate IV (OCT 2022) of 52.225-3.

____ (54) 52.225-5, Trade Agreements (NOV 2023) 19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

____ (55) 52.225-13, Restrictions on Certain Foreign Purchases (FEB 2021) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

____ (56) 52.225-26, Contractors Performing Private Security Functions Outside the United States (OCT 2016)

(Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. Subtitle A, Part V, Subpart G Note).

____ (57) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (NOV 2007) (42 U.S.C. 5150

____ (58) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (NOV 2007) (42 U.S.C.

5150).

X (59) 52.229-12, Tax on Certain Foreign Procurements (FEB 2021).

____ (60) 52.232-29, Terms for Financing of Purchases of Commercial Products and Commercial Services (NOV

2021) (41 U.S.C. 4505, 10 U.S.C. 3805).

____ (61) 52.232-30, Installment Payments for Commercial Products and Commercial Services (NOV 2021) (41

U.S.C. 4505, 10 U.S.C. 3805).

X (62) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (OCT 2018) (31

U.S.C. 3332).

____ (63) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (JUL

2013) (31 U.S.C. 3332).

____ (64) 52.232-36, Payment by Third Party (MAY 2014) (31 U.S.C. 3332).

____ (65) 52.239-1, Privacy or Security Safeguards (AUG 1996) (5 U.S.C. 552a).

____ (66) 52.242-5, Payments to Small Business Subcontractors (JAN 2017)(15 U.S.C. 637(d)(13)).

____ (67)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (NOV 2021) (46 U.S.C.

55305 and 10 U.S.C. 2631).

____ (ii) Alternate I (APR 2003) of 52.247-64.

____ (iii) Alternate II (NOV 2021) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services: [Contracting

Officer check as appropriate.]

_____ (1) 52.222-41, Service Contract Labor Standards (AUG 2018) (41 U.S.C. chapter 67).

_____ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C.

chapter 67).

_____ (3) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (Multiple

Year and Option Contracts) (AUG 2018) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

_____ (4) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (MAY

2014) (29 U.S.C 206 and 41 U.S.C. chapter 67).

_____ (5) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for

Maintenance, Calibration, or Repair of Certain Equipment--Requirements (MAY 2014) (41 U.S.C. chapter 67).

_____ (6) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain

Services--Requirements (MAY 2014) (41 U.S.C. chapter 67).

_____ (7) 52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026 (JAN 2022) (E.O.

13658).

_____ (8) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2022) (E.O. 13706).

_____ (9) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (JUN 2020) (42 U.S.C. 1792).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph

(d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, as defined in FAR 2.101, on the date of award of this contract, and does not contain the clause at 52.215-2, Audit and

Records--Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e) (1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the

Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial products or commercial services. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

(ii) 52.203-17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C. 4712).

(iii) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017)

(section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L.

113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(iv) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by

Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115-91).

(v) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or

Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

(vi) 52.204-27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L.

117-328).

(vii)(A) 52.204-30, Federal Acquisition Supply Chain Security Act Orders--Prohibition. (DEC 2023) (Pub. L. 115-

390, title II).

(B) Alternate I (DEC 2023) of 52.204-30.

(viii) 52.219-8, Utilization of Small Business Concerns (SEP 2023) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds the applicable threshold specified in FAR 19.702(a) on the date of subcontract award, the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(ix) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

(x) 52.222-26, Equal Opportunity (SEP 2016) (E.O. 11246).

(xi) 52.222-35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

(xii) 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

(xiii) 52.222-37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

(xiv) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O.

13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40.

(xv) 52.222-41, Service Contract Labor Standards (AUG 2018), (41 U.S.C. chapter 67).

(xvi) ____ (A) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

____ (B) Alternate I (MAR 2, 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

(xvii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for

Maintenance, Calibration, or Repair of Certain Equipment--Requirements (MAY 2014) (41 U.S.C. chapter 67.)

(xviii) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain

Services--Requirements (MAY 2014) (41 U.S.C. chapter 67)

(xix) 52.222-54, Employment Eligibility Verification (MAY 2022) (E. O. 12989).

(xx) 52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026 (JAN 2022) (E.O. 13658).

(xxi) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2022) (E.O. 13706).

(xxii) (A) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

(B) Alternate I (JAN 2017) of 52.224-3.

(xxiii) 52.225-26, Contractors Performing Private Security Functions Outside the United States (OCT 2016)

(Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. Subtitle A, Part V, Subpart G Note).

(xxiv) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (JUN 2020) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xxv) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) (31 U.S.C. 3903 and 10 U.S.C. 3801). Flow down required in accordance with paragraph (c) of 52.232-40.

(xxvi) 52.247-64, Preference for Privately-Owned U.S. Flag Commercial Vessels (NOV 2021) (46 U.S.C. 55305 and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(2) While not required, the Contractor may include in its subcontracts for commercial products and commercial services a minimal number of additional clauses necessary to satisfy its contractual obligations.

(End of clause) https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i52_222_62 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i52_224_3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/content/part-52-solicitation-provisions-and-contract-clauses#i52_224_3

PERFORMANCE WORK STATEMENT (PWS)

Custodial Services, United States Army Garrison (USAG) Wiesbaden Germany

1 March 2024

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Note: this PWS discusses both work order groups I and II collectively.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide custodial services at US Army Garrison (USAG) Wiesbaden under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration to the supervision and control usually prevailing in relationships between the Government and its employees. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this PWS. Contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. The

Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items for non-personal services necessary as defined in this PWS.

1.2 Background: This Performance Work Statement (PWS) specifies custodial work to be performed in the USAG

Wiesbaden footprint. USAG Wiesbaden requires that approximately 500,000 square meters of facility space be cleaned in accordance with (IAW) the PWS encompassing both work order groups I and II. Performance shall be accomplished according to the standards specified herein.

The buildings, cleaning frequencies, opening hours, and square meters will be determined at the task order level, they may increase and/or decrease, depending on demand and may deviate from the declared total aggregate floor space indicated in Attachment 3 Building Chart. The services specified under this contract are to be performed in coordination with COR and/or IAW AR 420-1 on Army Facilities Management, AR 608-10 on Child Development

Services, and German federal workplace ordinance (Arbeitsstättenrichtlinie, ASR A 4.1), and further regulations defined in Part 6 Applicable Directives, Publications.

1.3 Scope: The custodial service(s) shall include all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform all cleaning tasks IAW the three cleaning levels listed below, in order to meet the requirements of this PWS and associated documents.

The three (3) levels of custodial service include the following:

a. Enhanced Service (Hospital Grade Service) for CDCs

b. Standard Service for Fitness Centers/Gyms

c. Basic Service for Admin and High Use Facilities

1.4 Objectives: The objective of this contract is to provide all custodial/housekeeping services in accordance with this Performance Work Statement (PWS). The Contractor shall ensure that the custodial/housekeeping services are performed at the location specified herein in a manner that maintains a safe, satisfactory facility condition and presents a clean, neat, and professional appearance. The Contractor shall accomplish all custodial tasks identified in attached

Appendices in order to meet the requirements of this PWS. All work performed by the Contractor shall be performed in accordance with all applicable U.S. and Host Nation laws and regulations, IMCOM standards, Army regulation

420-1, TM 5-609, and commercial practices (Applicable Publications Part 6). The Contractor shall be ISO

(Organization for Standardization), Facilities Management DIN EN ISO 9001:2015, DIN EN ISO 14001 certified.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s

Representative (COR) for review within ten (10) days after date of contract award. (Deliverable # A.001)

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting

Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than thirty (30) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. A transition plan, detailing a 90-day Phase-In period including a 30-day Phase-In to take on full taskings. Complete Phase-In no longer than 90 days.

c. Training plan that includes conducting training on an annual basis for management, supervisors, and cleaning personnel regarding cleaning techniques, safety and the use of chemicals.

d. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc.

timelines, deadlines, and goals)?

e. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses, to include a methodology for complying with all specifications and requirements of the contract, addressing timelines, deliverables, quality standards, the combat trafficking in persons clause FAR 52.222-50, and how the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future.

f. How will the Contractor ensure all personnel are wearing proper Personal Protective Equipment (PPE) and are trained to maintain their PPE, their equipment and with the exposure to hazardous material.

g. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key

Control)?

h. How will the Contractor inventory and track maintenance of all Government Provided Equipment /

Materials?

i. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 Monthly Work Schedule: The Contractor shall prepare monthly work schedules based on the PWS and update the plan as required throughout the month if changes are necessary. These work schedules shall include the calendar days of each week, the facilities that will receive services each week, and the services that will be provided in those facilities each week. The work schedules shall be established as a weekly list by cleaning personnel consisting of separate columns for the calendar days, weekdays, with rows for the assigned buildings, its building parts (toilet and floors) start and ending time of performance in sequence. The contractor personnel shall provide a sign in/out sheet, by time, documenting each individual service (restroom or admin services) provided for each building (See

PWS 5.1.3). If services are not appropriately logged via signature, the Government may consider those services as defective.

Work schedules shall be submitted to the COR for review no later than five (5) working days prior to the first workday of the respective month. A written notification to the COR of any change is required prior to a change taking place.

An updated work plan/schedule shall be submitted to the COR in writing within two (2) workdays of any change.

(Deliverable # A.002)

1.5.1.2 Identified Issues or Potential Problems: The Contractor shall inform the COR of issues or potential issues that might affect the performance within one (1) workday of identifying those issues. Verbal reports shall be followed up by written reports within one (1) workday.

1.5.1.3 Quality Control Submittals: An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within thirty (30) days upon completion of each Task Order (Deliverable # A.003).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government will do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels

(performance thresholds).

1.5.2.1 Validated Customer Complaints: All Government building monitors and facility managers will be given an e-mail address, through which they can promptly submit complaints or report performance deficiencies. When the

COR receives a complaint, it will be logged as a complaint and recorded in the COR records with the following information:

(1) Date and time of receipt of complaint.

(2) Customer’s name and telephone number.

(3) Location and nature of complaint.

Upon receipt of complaints, the COR will notify the Contractor in writing of the complaint, explain the nature of the complaint, and request a resolution from the Contractor. If the building monitor or facility manager reports that the

Contractor still has not performed satisfactorily within a prescribed time (at the discretion of the COR or as outlined in the PWS), the COR will:

(1) Evaluate the complaint by an on-site inspection through the COR or Government Quality Assurance Specialist

(QAS).

(2) Determine the reason for any defective work.

(3) Report the results of the evaluation on the customer complaint record.

(4) Report the results of the evaluation to the customer.

(5) Inform the Contractor of any corrective action necessary.

(6) Record any corrective action on the customer complaint record.

The COR or Government QAS) will validate complaints as soon as possible after they are received to ensure that daily operations have not affected site conditions. Timely response, within one day of receipt of the complaint, from the Contractor is critical.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS.

If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Work may be required in certain facilities on U.S. Holidays (See Para 1.5.3.3). These facilities are identified in

Attachment 3 - Building Chart.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January

Presidents’ Day 3rd Monday in February Memorial Day last Monday in May

Juneteenth June 19th Independence Day July 4th

Labor Day 1st Monday in September Columbus Day 2nd Monday in October

Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

Work may be required in certain facilities on Host Nation Holidays (See Para 1.5.3.3). These facilities are identified in Attachment 3, Building Chart.

Local host nation holidays occur in the region/state where contract performance takes place. USAG Wiesbaden only operates in Hesse and Rhineland-Palatinate.

New Year’s Day January 1st Good Friday varies yearly

Easter Monday varies yearly Labor Day May 1st

Ascension Day varies yearly Whit Monday varies yearly

Corpus Christi varies yearly Day of German Unity October 3rd

1st Christmas Day December 25th 2nd Christmas Day December 26th

1.5.3.3 Special Holiday Guidelines:

(1) Admin Areas: No services are required on German and American Holidays at 5W services (five (5) services per week). However, three (3) times a week, weekly and monthly services must be performed either the workday before or on the next following workday.

(2) CDC/SAS/YS Facilities: Services are required on German Holidays, no services on American Holidays.

(3) Fitness Centers: Services are required on German and American Holidays.

(4) All Community Banks and the Family Entertainment Center Service require service on U.S. Holidays.

(5) The Local Shop Agreement days (most of U.S. Holidays) apply to admin facilities with mainly Local National employees. Currently the building numbers are as follows, but buildings are subject to be changed by the Government.

Bldg.1037, 1056, 1057, 1058, 1059, 1557, 1558, 1657, 1658, 1757, 1759, 1755, 1758, 1857, 1957, 1959, 7802, and

6297.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

Working hours are as follows:

(1) Basic Service for Admin and High Use Areas shall be performed from Monday – Friday, 0730 – 1530. Exceptions are listed in Attachment 3 - Building Chart

(2) Standard Services for Gyms shall be performed from Monday – Sunday, restrooms and floors from 0730 – 1530, after 2200 all floors incl. saunas, lockers, and restrooms, Monday – Friday, Saunas and Lockers from 0900 – 1100:

see Attachment 3. Hours of cleaning can vary due to Government requirements.

(3) Enhanced Service (Hospital Grade Service) shall be performed in CDCs as outlined in Paragraph 5.4.2 CDC Hours of Operation

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730 to 1600, Monday through

Friday except U.S. Holidays identified in…

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