W912CM-17-T-0019-0001.pdf

0010987691

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose for this Amendment is to:

1. Revise PWS paragraph 1.8.13 (b) Special Qualif ications.

2. Revise PWS paragraph 5.2.3 and 5.4.

3. Address vendor questions in reference to the Solicitation (See Attachment - Vendor Question and Answ ers).

The POC for this action is Ms. Joann Theodore at Telephone:CIV:0049(0)611-143-546-6735 or DSN: 314-546-6735 Email:

joann.theodore.civ@mail.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 19

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 14-Jun-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM-17-T-0019

X 9B. DATED (SEE ITEM 11)

31-May-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

14-Jun-2017

CODE

ECC RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM-17-T-0019

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Part 1

General Information

1. General: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal services contract to provide Relocation Support Services to the Army Community Services (ACS), USAG Wiesbaden. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The Contractor shall assist families in coping with the stress of relocating to and from an overseas community and adjusting to the host nation culture. Contractor shall provide training to include a Newcomer’s Orientation class, area tours, orientation on cultural adaptation and basic translation assistance in areas such as housing, consumer education and utility bills. Services shall be performed in support of newly arrived military personnel, family members, and Department of Defense (DOD) civilians and their family members in the Wiesbaden Military Community.

1.3. Scope: The Contractor shall provide the Relocation Readiness Program ongoing and specialized relocation services including a Host Nation Orientation class, cultural adaptation through walking tours to local and neighboring cities, translation services in support of consumer affairs, provide Soldier/Spouse/Unit Sponsorship training, and manage the Sponsorship Program and assist in other pre-and post-move briefings to address relocation related issues and refer these clients to the appropriate agencies for resolution.

1.4 Objectives: To provide military personnel, their family members, DoD civilians and their family members a range of relocation services, information, and assistance undergoing relocation to or from USAG Wiesbaden, Germany

1.5 Period of Performance: The period of performance shall be for one (1) 12-month Base Year and four

(4) 12-month option years.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items (See 1.7.7 Key Control)

f. How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

An analysis of quality control and timeliness reports shall be sent to the COR within seven (7) calendar days after the end of each Task Order. A final QCP shall be submitted to the COR for review and acceptance within seven (7) calendar days after date of contract award. After acceptance of the QCP, the Contractor will receive the COR’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Phase In /Phase Out Period: RESERVED.

1.6.4 Recognized Holidays: Contractor is not required to provide services on U.S. Federal holidays.

US Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the contracting officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

The German national and local holidays are:

New Year’s Day 01 January Good Friday Varies Easter Monday Varies

Labor Day 01 May Ascension Day Varies Whit Monday Varies Corpus Christi (Only in Baden-Wurttemberg, Bavaria, Hessen Nordrhein-Westphalia,Rhineland- Palatinate and Saarland) Day of German Unity 03 October 1st Christmas 25 December 2nd Christmas Day 26 December

1.6.5 Hours of Operation: The Contractor shall provide services, starting at 0800 and ending at 1700, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall coordinate a work schedule with the COR within three (3) days after contract award. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.7 Place of Performance: The work to be performed under this contract will be performed at ACS facilities (Buildings 07780, 07790, and 07791), USAG Wiesbaden Garrison facilities, and within Wiesbaden and neighboring cities.

1.6.8 Type of Contract: The Government will award a Firm-Fixed Price (FFP) contract.

1.7 Security Requirements: RESERVED

1.7.1 Security Program: RESERVED

1.7.2. Personnel Security Clearance Requirements: RESERVED.

1.7.3 Installation Access: See clause 5152-225-4001 -INSTALLATION CLEARANCE REQUIREMENTS (June 2016) in basic contract. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The Contractor shall collect the installation access passes the same day employment of an individual has expired and or terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: See clause 5152.204-4008-Background Checks (June 2016) – U.S. and Host Nation Contractors. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.7.5 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, Government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Key Control: The Contractor shall establish and implement methods of making sure all keys and or key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan [if applicable]. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys and or key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys and or key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.8 Post Award Conference/Periodic Performance Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8.10 Key Personnel: The follow personnel are considered key personnel by the Government - Contract Manager and Alternate. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and the Alternate who shall act for the Contractor when the Contract Manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager and Alternate shall have full authority to act for the Contractor on all contract matters relating to daily performance of this contract. The Contract Manager and Alternate shall be reachable by phone or voice mail between 0800-1700 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.8.12 The Contractor shall provide fully qualified personnel for the duration of period of performance, including options, if exercised. If current contract employees become unavailable the Contractor shall provide fully qualified replacement personnel that meet all qualifications listed above within 3 days. The Contractor shall provide qualifications of proposed substitute personnel to the COR for review for compliance with qualifications described herein. No replacement personnel may provide services under this contract without prior COR approval. The Contractor shall be responsible for all payments to substitute personnel or sub-Contractors.

1.8.13 Special Qualifications: The Contractor shall provide personnel who meet the following minimum requirements:

a. Contractor shall obtain installation access and begin contract services no more than five (5) days after contract award date.

b. Contractor shall possess at a minimum an Associate’s Degree (or equivalent to a minimum of two-year secondary education with certificate or degree) in the Social Science or Public Relations related field, and two (2) years of work experience in providing services to newcomers in a military community equivalent to the scope and magnitude as outlined in the PWS within the last seven (7) years.

c. Contractor shall use and apply the following software programs - Microsoft Word, Power Point, Publisher, Outlook, SharePoint, Excel, and Access.

d. Contractor shall have a minimum of one (1) year experience in conducting briefings, trainings, preparing formal and informal correspondence, memorandum, reports, and data collection, and creating lesson plans for classes.

e. Contractor shall be fluent in spoken and written English and German (bi-lingual) (proficiency levels equivalent to Levels 3 of the BILC STANGAG 6001 Edition 4, dated 12 October 2010).

f. Knowledge of the local Wiesbaden area community is highly desired to conduct the Host Nation Orientation class and downtown tour.

g. Contractor shall have a minimum total of two (2) years of experience within the past five years working or volunteering with Army family programs (preferably with military volunteer programs), terminology, and the military community.

1.8.14 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification. Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.8.15 Contractor Travel: Contractor shall provide their own transportation to their primary duty location.

Army Community Service provides an office location and classroom space for all required classes.

1.8.16 Other Direct Costs: RESERVED

1.8.17 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.8.18 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.8.19 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.8.20 Organizational Conflict of Interest (OCI): Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.8.21 Phase In /Phase Out Period: RESERVED

1.8.22 Safety: The Contractor shall be aware of local safety requirements and ensure that all reasonable efforts are made to protect all persons from harm and the U.S. Government property from damage.

1.8.23 Safety Plan and Program: The Contractor shall follow all outlined safety procedures in the ACS

SOP.

1.8.24 Environmental Compliance: The Contractor shall comply with USAG Wiesbaden Policy Letter #22 dated 16 June 2016.

1.8.25 Environmental Compliance Plan and Program: RESERVED

1.9 Required Training:

1.9.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty calendar days after employment of new personnel, all Contractor employees, including sub-Contractor employees, who are employed under the contract shall complete AT

Level I awareness training within thirty calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve

(12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

1.9.2 OPSEC Training: Contractor employees, including sub-Contractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.9.3 iWATCH Training: The Contractor and all associated sub-Contractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within fifteen (15) calendar days after the contract is awarded and within fifteen (15) calendar days after new employees commence contract performance, with the results reported to the COR within fifteen (15) calendar days after the contract is awarded.

1.9.4 Information Assurance (IA) Training: Contractor employees, including sub-Contractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training Information Assurance, within thirty (30) calendar days of employment.

Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and sub- Contractor personnel performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every twelve (12) months.

1.9.5 Child and Spouse Abuse Training: Contractor personnel shall attend training on Child and Spouse Abuse, identification and Reporting procedures within 60 days after contract award. This training is provided by the FAPM.

PART 2

DEFINITIONS & ACRONYMS

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Sub-Contractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the sub-Contractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs

PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RRP Relocation Readiness Program RRPM Relocation Readiness Program Manager TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: RESERVED

3.2 Facilities: The Government will provide office space with a computer with applicable software for the purpose of providing contract deliverables and in-house presentations. The Contractor shall operate the computer in accordance with Government policies.

3.3 Utilities: The Government will provide all electricity and water required to perform the tasks listed in this PWS. The Contractor shall instruct personnel in utilities conservation practices. The Contractor shall for operation under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Contractor shall have access to the ACS telephone and or fax for local and long distance calls, a photocopy and scanning machine, and printers to meet contract deliverables.

3.5 Property Management: RESERVED

3.6 Materials: The Government will provide basic materials for contract completion (paper, pens, tape, binders, and any other office supplies needed to provide the services

3.7 Training: Includes all the Government required trainings such as OPSEC, iWATCH, iSALUTE, ACS mandatory trainings.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: RESERVED

4.4 Equipment: RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide Relocation Support Services, to include Host Nation Orientation and Spouse Sponsorship services, for the ACS Relocation Readiness Program.

5.2 Contractor Tasks and Requirements:

5.2.1 Host Nation Orientation Services - Contractor shall provide a Host Nation Orientation (HNO) class once a week and during high PCS season (June to Aug) twice a week; walking tours, provide translations services to assist clients with questions on German housing, consumer education, telephone and or cell phone and utility bills as needed. Contractor shall be the main point of contact for Host Nation inquiries and questions.

5.2.2 The Contractor shall submit proposed projects and materials electronically via email to the COR. The Contractor shall maintain lesson plans in Government provided format in individual binders by subject matter and shall submit them to the COR for review and concurrence prior to publication and distribution in the community on a quarterly basis.

5.2.3 The Contractor shall conduct weekly Host Nation Orientation (HNO) briefings to newcomers at the Wiesbaden Entertainment Center and other designated locations and twice a week during the months of June, July, and August. The HNO briefings shall include information about the German language, culture, and customs; a downtown walking tour of Wiesbaden and how to use public transportation. Contractor shall provide learning materials to all class participants. Contractor shall maintain accurate HNO sign-in lists (using DA Form 5900) with a minimum of three (3) participants with their names, phone numbers, rank, status, and email address.

Contractor shall confirm with participants and participating agencies the dates, times, and location of the orientation.

In case the orientation or the tour is cancelled, the Contractor shall contact both the agencies and the participants to inform them of the cancellation before COB on the day prior to the event. In inclement weather when the walking tour is not possible, Contractor shall provide an in-house presentation i.e. virtual walking tour that will be similar to the agenda of the walking tour.

5.2.4 When the Contractor is not training, teaching or providing Host Nation tours, the Contractor shall be available to answer any questions to include non-certified translation of information in German language on subjects like rental housing information, reading newspaper advertisements, providing training to read transportation schedules (German bus and train schedules), connection of telephone services and additional information as needed for the customer. Contractor shall also assemble welcome packets with the latest community information.

5.2.4.1 In addition, Contractor shall dedicate Monday mornings for four (4) hours from 08:00 - 12:00 at ACS for the services listed in section 5.2.

5.2.5 Contractor shall present a cultural assimilation program in the form of two (2) walking tours per month to educate the community about methods to purchase train and bus tickets, coordination of day trips within the local surrounding area (maximum 50 kilometer radius), to increase comfort and ease with German transportation (train/bus), increase knowledge of how to read the schedules, and payment of appropriate fees and ways to access public recreational and leisure activity centers. Each tour shall be a minimum of two (2) hours and a maximum of eight (8) hours.

Contractor shall produce the tour schedule for the entire year and be placed on the Relocation Tour Registration binder maintained in the front desk and Relocation office. Contractor shall develop schedule of itineraries and lesson plans by month for the entire year and approved by the COR. Approved program itineraries and lesson plans shall be reviewed for effectivity and updated yearly.

5.2.6 Contractor shall provide an after action activity report of every tour conducted which reflects all services delivered, number of participants, identification of any problems encountered or other significant information and a recommended solution. After action reports shall be based on ACS evaluation forms/ICE comments distributed and collected from each class and tours. Reports and evaluations forms shall be filed and maintained in the RRP accreditation binder.

5.2.7 Contractor shall provide to the COR the numbers on HNO, walking tours, phone inquiries, emails and individual contacts. These numbers shall be made available in CTS. Contractor shall record the program statistics in CTS and submit a summary activity report to the COR on a weekly basis and upon request by the COR. EOM report on HNO briefings, tours and all other activities will be available in paper format and on CTS by the end of each month.

5.2.8 Contractor shall develop and distribute marketing materials for HNO, walking tours, and all other activities utilizing all media including the Herald Union, Community Channel TV, Stars and Stripes, AFN Radio/TV and DFMWR Marketing Department. The Contractor shall submit marketing materials to the COR for approval. The first distribution shall occur no later than two (2) months prior to the scheduled events and continue until the event. All marketing material will be distributed by the Contractor.

5.2.9 Contractor shall assist with the Lending Closet on Mondays, Wednesday, Thursdays and Fridays on a coordinated schedule with the COR. Contractor shall issue and accept returned Lending Closet bins, GPS equipment and cell phones; record transactions in CTS and assists in the maintenance and upkeep of the Lending Closet office. This may require the Contractor to lift items weighing up to 40 pounds.

5.3 The Contractor shall provide Spouse Sponsorship Coordinator Services to support unit Sponsorship trainers or designated sponsors upon unit requests, training for spouse sponsors, and youth Sponsorship.

Provide pre-departure assistance and post-arrival settling-in services by addressing Sponsorship requirements of the Soldier and their families, assessing and referring their needs to the available community resources, and providing administrative assistance to tasks identified by the RRP manager required for the operation of the program.

5.3.1 Contractor shall develop lesson plans and maintain in individual binders. Marketing materials including posters, flyers, media articles, and public announcements shall be attached to each briefing, training, and tours offered. Lesson plans shall be reviewed and updated every six months based on latest Army regulations and policies.

5.3.2 Contractor shall implement a spouse Sponsorship program in collaboration with ACS, tenant units and the Volunteer program. The Contractor shall offer spouse Sponsorship training once a week at ACS or a designated training venue, produce a sign in roster of attendees and the training materials used.

5.3.4 Contractor shall conduct three (3) unit and civilian agency Sponsorship trainings per week. The Contractor shall produce a sign in sheet on the units trained. Contractor shall keep a database of all the units with their Sponsorship training status, unit Sponsorship POC and number of soldiers trained.

5.3.5 Contractor shall provide quarterly training to all USAG Wiesbaden tenant units. Contractor shall produce correspondence showing what program is being offered, sign in and class evaluation sheets from the units trained. Records shall be filed in the RRP accreditation binder.

5.3.6 Contractor shall offer training to a minimum of five (5) units or civilian agencies per week.

Contractor shall provide COR the list of units and civilian agencies contacted with the following information: number of incoming personnel versus number of incoming personnel requesting a sponsor with their contact information and date of Sponsorship training provided. Contractor shall offer the Spouse Sponsorship Program to a minimum of five (5) spouses per week.

5.3.7 Contractor shall assist in the set-up, registration and preparation of the Host Nation briefing room and lead a second Host Nation Orientation (HNO) if the first HNO exceeds Force Protection cap of 22 participants. Contractor shall conduct Host Nation Orientation class twice weekly from June to August on Tuesdays and Thursdays. From September to May once a week on Tuesdays.

5.3.8 Contractor shall attend the Relocation Assistance Coordinating Council (RACC) meeting, as scheduled, to record the meeting minutes. Using information gathered from the RACC, the Contractor shall update pre-arrival information on the installation and surrounding areas through DIMS (Defense Installation Messaging System) and installation home page using guidelines set forth on AR 608-1.

5.3.9 Contractor shall use all possible media to advertise and recruit for spouse and unit Sponsorship training (group or individual). Contractor shall develop marketing by utilizing all media including the Herald Union, Community Channel TV, Stars and Stripes, AFN Radio and or TV and DFMWR Marketing Department. Publicity shall include: feature articles, flyers, posters, announcements, etc. Marketing materials shall be submitted to the COR for approval and prior to release.

5.3.10 Contractor shall coordinate with the School Liaison Officer in providing youth Sponsorship training within the Wiesbaden Department of Defense Education Activity (DoDEA) schools. Contractor shall offer youth Sponsorship training on a monthly basis. Contractor shall keep a record of all the contacts made for that month and file it in the Accreditation binder.

5.3.11 Contractor shall organize and facilitate events in support of the Hearts Apart and Foreign Born Spouse Program. Contractor shall have a 12-month program of events submitted 30 days after contract award. Contractor shall advertise and host one (1) event in support of the Hearts Apart and Foreign Born Spouse Program once per month. Contractor shall create, submit to COR for review, and print - as needed -flyers that are ready for distribution four (4) weeks in advance of the event. Contractor shall use official marketing channel to advertise the events when required by the COR.

5.3.12 Contractor shall meet with the COR weekly and provide status of units and or agencies briefed, sponsors trained, sponsors matched and applications processed and proposed new initiatives for the program. Weekly meetings shall be scheduled one (1) month in advance. The Contractor shall present proposed projects and materials to the COR for review and concurrence prior to publication and distribution in the community.

5.4. Within three (3) working days of contract award, the Contractor shall complete all training and certification requirements to obtain and maintain a Common Access Cards (CAC) card to access and use the Government Local Area Network computer.

The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will used to contact the individual) to the COR with fifteen (15) calendar days after award. The Contractor shall provide a CAC log within the first thirty (30) calendar days after contract award and within five (5) calendar days after changes have been made. The COR will provide the format and content. Note CACs are Government property and shall be returned to the Installation at the point of contractor termination or completion of contract.

5.5 Contractor is a mandated reporter of both spouse and child abuse. If Contractor suspects that a spouse or child may be being abused, the Contractor shall report suspicions to the Military Police for appropriate investigation. The FAPM and the COR shall be notified of any reports of abuse. It is not the Contractor’s responsibility to determine whether or not abuse is actually present.

5.6 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Program Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

5.6. Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The Contractor shall report All Contractor labor hours (including sub-Contractor labor hours) required for performance of services provided under this contract for the Department of Defense via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill.

If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the eCMRA requirement.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): All tasks shall be performed in accordance with the following publications, manuals, and local policies and procedures as contained in the following:

6.1 ACS SOP, AR 608-1, AER 608-2, AR 600-20, AR 608-18, AER 600-8-8 AR 25-400-2, AR 25-50.

6.2 AER 27-715 Contractor Identification

6.3 AR 735-5, Policies and Procedures for Property Accountability

6.4 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.5 AER 190-16 Installation Access Control System

6.6 AR 608-1, Army Community Service. (13 Mar 2013)

6.7 AR 608-18, The Army Family Advocacy Program

6.8 ACS Accreditation Standards (5 Jan 2015)

6.9 The Total Army Sponsorship Program – USAREUR Regulation 600-8-8

6.10 ACS Relocation Readiness Program SOP

6.11 Approved Memo for ACS Walking Tours

6.12 Policy Letter #22, Environmental Management System (EMS)

PART 7

TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List:

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Estimated Workload Data

TECHNICAL EXHIBIT 1

Performance Requirements Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

STANDARD

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 Percent Compliant Rate

100% Inspection of COR PRS Inspection Checklist.

2) PWS Part 1 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits

Safety/Environmen tal Discrepancies < 1 Technical Discrepancies

Periodic Inspection

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 Percent Compliant Rate

100% Inspection of

COR PRS

Inspection Checklist.

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits

0 Safety / Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

5) PWS Part 4 Contractor Furnished Items and Services…