Draft Performance Work Statement Support Services_1.pdf

PERFORMANCE WORK STATEMENT (PWS)

1. Technical Point of Contact (TPOC).

a. Contract Title: Defense Commissary Agency

DeCA Enterprise Program Management Office (E-PMO) and Chief Technology Officer (CTO) Support

2. Background.

The Defense Commissary Agency (DeCA) operates approximately 238 commissaries worldwide for the Department of Defense (DoD) from its headquarters at Fort Lee, Virginia. DeCA’s mission is to provide an efficient and effective worldwide system of commissaries for the resale of groceries and household supplies at the lowest practical price (consistent with quality) to members of the military services, their families, and otherwise authorized customers, while maintaining high standards for quality facilities, products, and services. A military commissary is a government facility providing grocery products and other merchandise to authorized individuals. Commissaries are designed and operated similar to commercial supermarkets. DeCA’s goals are to provide a significant price savings when compared to commercial markets; to provide courteous and informative assistance to its customers; to offer a variety of items in quantities and of a quality level to satisfy customer demands; and to provide products in a clean, safe, and wholesome environment.

The commissary benefit was legislated by Congress over 100 years ago. This benefit allowed the armed services community to purchase food and household items from commissaries at cost.

Today, commissary customers pay a 5% surcharge with no sales tax. Surveys consistently place the commissary privilege along with medical care at the top of military members’ most valued item of non-pay compensation. Many service members could not make ends meet without the price savings offered in commissaries. Commissaries are a key part of military retiree compensation.

Commissary patrons save approximately 23% on their grocery bills annually for a family of four.

DeCA is committed to providing its customers with state-of-the-art grocery services equal with U.S. commercial practices. To manage an operation of world-wide scope in a cost effective manner and be able to offer leading edge services, DeCA requires an advanced and agile organization, business processes, and supporting Information Technology (IT) systems working within a robust infrastructure.

3. Objectives:

The goal of this Indefinite-delivery/indefinite quantity (ID/IQ) contract is to provide a combination of on-site and off-site enterprise program management office support services to DeCA programs, projects, and systems. This supports DeCA’s strategic plan of preserving and delivering a premier quality of life benefit by continuing to optimize store and support operations, implementing process improvements and technological advances, improving customer service, automating manual processes, reducing maintenance costs, improving system communication, and reducing redundant processes. The DoD 5000 series, Defense Acquisition System, and the joint capabilities integration and development system (JCIDS) govern the process.

4. Scope.

The scope of this document is to outline the contractor’s responsibilities for providing DeCA with highly qualified and experienced staff in program management, DoD acquisition, and related technical expertise for DeCA's major programs, or any DeCA business process, program, or system as required by the DeCA’s Information Technology Directorate’s Program Management Office (PMO) and Chief Technology Officer (CTO) now or in the future that is consistent with the PWS.

Requirements will take the form of information, advice, alternatives, analyses, evaluations, recommendations, training, and the day-to-day aid of support personnel needed to complement the Government’s expertise in financial management, sales and marketing, store operations, logistics, retail industry best practices, and DoD lifecycle management.

DeCA is currently undergoing a dramatic modernization effort to optimize its supply chain and retail operations. This effort is enabling the agency to broaden its business strategy; transforming internal operations, expanding business models, and increasing customer offerings to better align and compete with the commercial grocery industry. As the commercial industry continues to evolve to adapt to changes market demands, customer expectations, and leverage emerging technologies enabling data driven decision makings and artificial intelligence and machine learning, DeCA is following suit to remain relevant to better fulfil its mission to provide a benefit to its customers, both past and present warfighters.

DeCA’s PMO is currently managing three major programs and a number of smaller programs. The three major programs are CARTS, CARTS R/M, and EBS as described below CARTS, which is DeCA's legacy Point Of' Sale (POS), is currently in the Operations and Support Phase of its program lifecycle. The initial deployment contract was awarded in December 2005 and the support piece of that contract expired June 2016. The contractor's contract expiration also marked end of useful life of many of the CARTS components which drives the business case for a CARTS Replacement/Modernization effort or CARTS R/M. The contractor was awarded a competitive, single award, indefinite-delivery/indefinite-quantity, firm-fixed-price contract for CARTS R/M, the modernization of the DeCA’s point of sale hardware equipment in June 2016. The CARTS R/M period of performance consists of a five-year base period with five one-year option periods for a total contract life cycle of 10 years.

Additionally a new and different contractor was awarded a competitive, single award, indefinite-delivery/indefinite-quantity, firm-fixed-price contract for an Enterprise Business Solution (EBS), the modernization of the Defense Commissary Agency's (DeCA) resale business operations. The period of performance consists of a five-year base period with five one-year option periods for a total contract life cycle of 10 years.

Continuing to modernize DeCA through the EBS efforts, the PMO and CTO are working to streamline and modernize the DeCA’s application portfolio to improve mission support, reduce complexity, achieve efficiencies, and reduce vulnerabilities while maintaining outstanding levels of customer service to our community and continue to provide a benefit to the Warfighter.

The contractor under this ID/IQ contract will be expected to provide services needed to support all systems and programs (enterprise, portfolio, program, or system level) managed by the DeCA PMO and CTO as well as the functional Directorates supported.

As a Federal/DoD component, DeCA adheres to all Federal and DoD requirements for acquiring and managing defense business (IT) systems. The contractor must be knowledgeable in: Federal and DoD acquisition regulation, policy, and practice specifically including DoDI 5000.2; IT program management; IT technology; and DeCA IT policy, programs, and practices to perform support tasks in the below listed areas:

Business Process/Requirements Management Support Program Management Support Business/Financial Management Support Systems Engineering Support Test Management Support Product Support Management Acquisition Support Special Studies, Analysis, and Evaluation

This support may include facilitating Integrated Product/Process Team (IPT) meetings, contributing functional or technical expertise, and/or providing administrative support to any of the government program management office leads or managers during any phase of a program lifecycle. The government program management office leads or managers outlined below represent the type of expertise that will be assigned by the government to manage a program and to be supported by the contractor under this contract.

5. Performance Requirements.

The enterprise/core qualified personnel under this ID/IQ contract will be the most knowledgeable individuals and comprise a core team of experts to support DeCA’s major automated information systems (MAIS). System specific task orders for non-MAIS programs will be initiated to augment the enterprise/core qualified personnel when the workload exceeds the enterprise/core expert’s ability to execute. Each qualified personnel shall have a detailed understanding of the DoD 5000-series acquisition process, the JCIDS, statutory and regulatory document requirements for their area as well as the identification, research, critical analyses, and assessment of relevant issues that arise during the authorization and appropriations cycles including budgetary impacts and statutory changes.

Although this PWS describes the general and representative efforts required under this contract, the specific task requirements will be defined by individual Task Orders (TOs) awarded under the basic contract. Which could include but are not limited to the following:

6.1 Business Process/Requirements (BP/R) Management Support.

6.1.1. DoD Guidance. Provide qualified personnel relating to identification, development, and implementation of DoD business process re-engineering and requirements development strategy, policy, practices, and procedures.

6.1.2. Program Support. The contractor shall monitor and document changes to the integrated business architecture (at the enterprise, portfolio, program or system -level) transition plan. Submit a monthly status to the EPMO/CTO COR of the changes made as part of the monthly Integrated Program Status Report.

6.1.3. Analysis Support. The contractor shall analyze system/program effectiveness and identify critical areas of improvement in business processes/capabilities.

Document the as-is and to-be business processes and analyze for capability gaps at the enterprise, portfolio, program, or system level or in support of the functional sponsor. Submit a business capability gap impact assessment and documented changes as part of the monthly Integrated Risk Assessment Report.

6.1.4. IPT Support. The contractor shall facilitate or lead, as necessary, the Business

Working Level IPT in thepreparation, approval and submission of all business needs related documentation including the Problem Statement, associated business process reengineering, system capabilities and the Analysis Of Alternative (AOA) plan leading to the Investment Review Board (IRB) certification and subsequent milestone approval. Develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO or CTO’s documentation library.

6.1.5. Technical Support. Develop the enterprise/core business architecture and enterprise/core transition plan in accordance with the Department of Defense Architecture Framework (DoDAF) and Business Enterprise/ Architecture (BEA) compliancy. Coordinate (at the enterprise, portfolio, program, or system level) with the systems engineer to ensure DeCA addresses DoD, Defense Information Systems Agency (DISA), and DeCA architecture and systems engineering requirements as DeCA programs may entail a complex scope with many interfaces both internal and external to DeCA systems application development. Architecture requirements will include addressing DoD requirements for: Net Centric, Data Centric, service oriented architecture (SOA), and the global information grid (GIG) applications.

6.1.6. Briefing Support. The contractor shall develop, coordinate and provide business requirements input/slides for all Milestone briefings, charts, documentation, and program updates.

6.1.7. Documentation Support. The contractor shall develop, update and maintain business requirements documentation based on the Business Capability Lifecycle and the DoD 5000 series which may include but not limited to the following milestone documentation:

Business Needs Problem Statement/Initial Capability Document Capability Development Document Capability Production Document AoA Study Plan/Guidance Business Process Re-engineering Business Enterprise Architecture (DoDAF, BEA) Artifacts.

6.1.8. Enterprise Architect (EA) Program Support.

6.1.8.1. Provide consulting services to support DECA in establishing and maintaining an EA program that complies with DoD guidelines established in the DoD Architecture Framework (DoDAF) (https://dodcio.defense.gov/Library/DoD-Architecture-Framework) and Business Enterprise Architecture (BEA)( http://bea.osd.mil/)

6.1.8.2. EA Strategy Development, the contractor shall Evaluate any EA development activities proposed for integration with the Agency EA baseline for adherence to Agency EA framework and Agency Strategic Goals. The analysis should:

Verify adherence to DECA EA modeling standards and methodology, Identify the appropriate relationships between the segment architecture and the larger enterprise architecture Verify alignment of business initiatives, solutions, and resources, by identifying gaps, overlaps, or other inconsistencies/redundancies across the spectrum of Doctrine, Organization, Training, Materiel, Personnel, Facilities

Verify effective integration and interoperability of technical solutions.

6.1.8.3. Mature Agency EA Structure and Framework, the contractor shall:

Support Business and System Process Improvements

• Provide facilitation support and architecture development support to Agency Business Process Reengineering and Continuous Process Improvement efforts, including providing recommendations for business and system process improvements informed by supporting architecture analysis.

EA development tool evaluations and implementation

• Maintain in depth knowledge of EA development tools, their capabilities, interoperability, DM2 conformance, and adoption throughout the DoD.

• Recommend appropriate elaborations or extensions of the framework, design customized outputs and visualizations of EA data to facilitate use and socialization of the EA data across the agency, included strategic viewpoints, dashboards, and interactive/dynamic representations of EA data.

• Execute approved customizations to EA development tool to accommodate approved framework elaborations, extensions, or customized outputs/visualizations.

• Establish and maintain standard set of EA reports, exports and customization; including formal documentation (Entity Relationship Diagram) of customizations to DM2 as implemented for Agency architecture.

• Leverage Agency EA products for capability assessments and recommendations

• Support DECA customers to leverage current and emerging architecture to inform a variety of Agency analytical needs for such efforts including: capability management, solution development, data analysis, and strategic reporting.

Develop/Review and maintain review architecture products.

• Develop and maintain the full suite of DoDAF 2.02 conformant architecture views describing the DECA enterprise

• Develop and maintain customized or fit for purpose views

• Generate ad hoc and scheduled EA outputs including: reports, exports, HTML versions of the architecture

• Publish and maintain the last validated version of the DECA EA to the DECA EA Repository (DEAR)

• Ensure Alignment of EA with Configuration Management Data Base

(CMDB) (Integration points across data sets)) o As the DECA CMDB capability matures, recommend integration points between the EA and the CMDB that allow for comprehensive understanding and analysis from physical solution and network implementation perspective as captured in the CMDB, to the more logical solution and business perspectives as documented in the architecture.

• Support governance, oversight, compliance and quality management of EA activities

• Support initiatives, pilots, proof of concept, Analysis of Alternatives (AoA) and Review Boards to ensure alignment with agency and business IT needs

• Work with internal and external organizations to complete business and IT architecture planning

6.2 Program Management (PM) Support.

6.2.1. DoD Guidance. The contractor shall provide program management qualified personnel at the enterprise, portfolio, program, or system level to the E-PMO and/or CTO to include a detailed understanding of the DoD 5000 series, the JCIDS, as well as statutory and regulatory requirements in order to assist the PM in his duties of planning, developing, acquiring, testing, deploying, and disposal of programs throughout the lifecycle.

6.2.2. Program Support. The contractor shall develop and perform continuous management of the enterprise, portfolio, program, or system Program Management Plan and integrated master schedule (IMS) that includes major milestone reviews, the major milestone phases, milestone decision authority decision points, investment review board decision points, and appropriate technical/management reviews supporting each milestone review. Submit to the E-PMO/CTO COR a monthly Integrated Program Status Report.

6.2.3. Analysis Support. The contractor shall manage and coordinate all analysis efforts across the enterprise, portfolio, program, or system and identify critical areas for improvement. Assess all ongoing work-efforts and the impact of any schedule change on cost and performance. Conducts periodic schedule reviews and revalidates the supporting business case analysis prior to each change in the strategy. Submit a monthly Integrated Risk Assessment Report that includes a schedule impact.

6.2.4. IPT Support. The contractor shall facilitate or lead as necessary a Program Working

Level IPT for the integration and review of all documentation to include the master schedule leading to the Investment Review Board (IRB) certification and subsequent milestone approval. Develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO/CTO documentation library.

6.2.5. Technical Support. The contractor shall plan, coordinate and manage the team efforts to develop, test, deploy and sustain business solutions.

6.2.6. Briefing Support. The contractor shall integrate all program briefings to include the integrated master schedule input/slides for Milestone briefings and program updates.

6.2.7. Documentation Support. The contractor shall ensure all functional/team members develop, update and maintain the program’s (enterprise, portfolio, program, or system) documentation library based on the Business Capability Lifecycle and the DoD 5000 series. The contractor shall update and store all milestone briefings and program updates to include the Integrated Master Schedule

6.3 Business/Financial Management (BFM) Support.

6.3.1. DoD Guidance. T h e c o n t r a c t o r s h a l l provide qualified personnel at the enterprise, portfolio, program, or system level relating to DoD fiscal management policy and execution: including planning, programming, budgeting, review and analysis, work project programming and control.

6.3.2. Program Support. The contractor shall develop an integrated enterprise, portfolio, program, or system level budget based on all system specific budgets. Submit a monthly budget execution update to the E-PMO/CTO TPOC as part of the monthly Integrated Program Status Report.

6.3.3. Analysis Support. The contractor shall analyze program effectiveness/contractor performance at the enterprise, portfolio, program, or system level across all programs and identify critical areas and anticipated cost/budget impact of changes in resources and requirements during all acquisition phases to include analyzing change requests during system sustainment. The contractor shall submit a monthly budget impact assessment to the E-PMO/CTO COR as part of the monthly Integrated Risk Assessment Report.

6.3.4. IPT Support. The contractor shall facilitate or lead as necessary enterprise/, portfolio, program, or system level Cost Working Level IPT in the preparation, approval and submission of all Business/Financial Documentation leading to the Investment Review Board (IRB) certification and subsequent milestone approval. The contractor shall develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO/CTO documentation library.

6.3.5. Briefing Support. The contractor shall develop, coordinate and provide enterprise, portfolio, program, or system level Business/Financial input/slides for all Milestone briefings, charts, documentation, and program updates, for the E-PMO, CTO, or in support of functional sponsors.

6.3.6. Documentation Support. The contractor shall develop, update and maintain the enterprise/EBS and CARTS R/M requirements/acquisition/business/financial documentation library for all programs based on the Business Capability Lifecycle and the DoD 5000 series which may include the following documentation:

Business Case Market research Analysis of Alternatives (AoA) Study Guidance Analysis of Alternatives (AoA) Study Plan Program charter Analysis of alternatives (AoA) Cost estimate Economic analysis (EA)

Acquisition decision memorandum (ADM) Acquisition information assurance strategy Acquisition program baseline (APB) Component Acquisition Executive (CAE) compliance memorandum Clinger Cohen Act (CCA) DoD component CIO confirmation of CCA DoD CIO confirmation of CCA Cost analysis requirements description (CARD) Earned Value Management Independent Cost Estimate Defense Acquisition Executive Summary OMB 300/DITPR/SNAP-IT/Investment Review Board input Program deviation report Contractor performance report

6.3.7. Performance Management. The contract shall create and implement a control account structure for investment, system and project elements for major and non-major investments. Support integrated master schedule (IMS) development and maintenance activities such as progress status, reporting, managing the baseline, re-baselining and development of IMS standard operating procedures (SOP) for investment managers/program managers, project managers and PMO federal staff. Support application of EVM requirements in compliance with the DoD Instruction 5000.02, “Operation of the Defense Acquisition System”. Identify milestones, technical performance goals, or other key performance indicators (KPI) that will be used to measure progress as defined in the investment. Develop accurate cost accumulation and assignment of costs to control accounts in a manner consistent with the budgets using recognized, acceptable, costing techniques. Identify and report variances monthly and quarterly between planned and actual schedule performance, cost performance and baseline performance measurement at completion.

6.4. Systems Engineering (SE) Support

6.4.1. DoD Guidance. The contractor shall provide subject matter expertise relating to identification, development, and implementation of DoD SE strategy, policy, practices, and procedures.

6.4.2. Program Support. The contractor shall develop a system level SE Plan, system architecture, system interface diagram, system information plan, and system configuration baseline. The contractor shall submit a monthly change update as part of the monthly Integrated Program Status Report to the E-PMO/CTO TPOC.

6.4.3. Analysis Support. The contractor shall analyze program effectiveness/contractor performance for the system and identify critical areas and anticipated cost/budget impact of changes in system requirements/configuration baseline and impact to the respective architecture, interfaces, and information support plan during all life-cycle phases to include analyzing change requests during system sustainment. The contractor shall submit a monthly SE impact assessment as part of the monthly Integrated Risk Assessment Report.

6.4.4. IPT Support. The contractor shall facilitate or lead as necessary the

Systems Engineering Working Level IPT in the preparation, approval and submission of all engineering related documentation including the Systems Engineering Plan, associated system performance specifications and information support plan leading to the Investment Review Board (IRB) certification and subsequent milestone approval. The contractor shall develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO/CTO documentation library.

6.4.5. Technical Support. The contractor shall conduct or monitor systems application development. The contractor shall coordinate and conduct design reviews for providing recommendations to the DeCA PMO, CTO, Systems Engineering offices, Product Support offices and functional proponent in terms of successfully meeting the designated milestone exit criteria or actions necessary for corrective action.

6.4.6. Briefing Support. The contractor shall develop, coordinate and provide SE input/slides for all Milestone briefings, charts, documentation, and program updates.

6.4.7. Documentation Support. The contractor shall develop, update and maintain SE documentation based on the DoD 5000 series which many include but is not limited to the following milestone documentation.

Systems engineering plan Performance Specification Performance Work Statement Requirements Traceability Matrix Data management strategy Information support plan (ISP) Certification of compliance with section 2222 of reference (f) of BCL guidance /

BEA

Consideration of technology issues Technology development strategy, including Net-Centric data strategy Spectrum Supportability Determination ERAM assessment Integrated Baseline Review

Programmatic environment, safety, and occupational health evaluation

6.5. Test Management (TM) Support

6.5.1. DoD Guidance. T h e c o n t r a c t o r s h a l l provide subject matter expertise relating to identification, development, and implementation of DoD T&E strategy, policy, practices, and procedures.

6.5.2. Program Support. The contractor shall develop an integrated system test schedule and quality assurance plan. The contractor shall submit updates monthly as part of the monthly Integrated Program Status Report to the E-

PMO/CTO TPOC.

6.5.3. Analysis Support. The contractor shall analyze program effectiveness/contractor performance and identify critical areas and anticipated cost/budget impact of changes in test resources and requirements during all life-cycle phases to include analyzing change requests during system sustainment. The Contractor shall provide Independent Verification and Validation (IV&V) services to include the analysis of integrator and software documentation and plans, and reporting on integrator and software vendors' schedule/progress, budget, and other performance metrics as agreed to between DeCA and the integrator/software vendor. The contractor shall submit a monthly test impact assessment as part of the monthly Integrated Risk Assessment Report.

6.5.4. IPT Support. The contractor shall facilitate or lead as necessary the Test

Working Level IPT in the preparation, approval and submission of all test related documentation including Key Performance Parameters (e.g., Critical Technical Parameters, Measures of Effectiveness, and Critical Operational Issues) leading to the Investment Review Board (IRB) certification and subsequent milestone approval. The contractor shall develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO/CTO documentation library.

6.5.5. Technical Support. The contractor shall conduct development T&E, support operational tests and manage test execution, data collection, and analysis. Based on test results, the contractor shall coordinate and conduct test readiness reviews for providing recommendations to the DeCA PMO, CTO, Systems Engineering offices, functional sponsor, and Product Support offices in terms of successfully meeting the designated exit criteria or actions necessary for corrective action.

6.5.6. Briefing Support. The contractor shall develop, coordinate and provide test input/slides for all Milestone briefings, charts, documentation, and program (system or portfolio) updates.

6.5.7. Documentation Support. The contractor shall develop, update and maintain test documentation based on the DoD 5000 series to include, but not limited to, the following milestone documentation.

Test Evaluation and Master Plan IT and NSS joint interoperability test certification Operational test agency report of OT&E results Operational test plan Post Implementation Review

6.6 Product Support Management (PSM).

6.6.1. DoD Guidance. T h e c o n t r a c t o r s h a l l provide product support subject matter expertise to the PM for execution of the PM’s duties as the Total Life Cycle Systems Manager to include system deployment, training, operations, and sustainment

6.6.2. Program Support. Develop an integrated enterprise/EBS and CARTS R/M level schedule of all support activities (deployments, training, maintenance, and guard/reserve) that is updated and submitted monthly as part of the monthly Integrated Program Status Report.

6.6.3. Analysis Support. Analyze product support effectiveness/contractor performance for the system and identify critical areas for improvement. Assess system change requests for impact to program cost and to program support. Conduct periodic product support strategy reviews and revalidate the supporting business case analysis prior to each change in the strategy. Assess the completion of the enterprise/EBS and CARTS R/M key performance parameters or metrics in terms of system support and submit a monthly sustainment impact assessment as part of the monthly Integrate Risk Assessment Report.

6.6.4. IPT Support. Facilitate or lead as necessary an enterprise/EBS and CARTS R/M

Product Support Working Level IPT for the development of a comprehensive, outcome-based, Life Cycle Sustainment Plan consistent with program goals for operational effectiveness and readiness leading to the Investment Review Board (IRB) certification and subsequent milestone approval. Develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO documentation library.

6.6.5. Technical Support. Develop and implement appropriate product support arrangements to include deployment, training, help desk and maintenance.

6.6.6. Briefing Support. Develop, coordinate and provide enterprise/EBS and CARTS R/M product support input/slides for all Milestone briefings, charts, documentation, and program updates.

6.6.7. Documentation Support. Develop, update and maintain product support documentation based on the DoD 5000 series to include, but not limited to, the Lifecycle Sustainment Plan.

6.7 Acquisition Support.

6.7.1. DoD Guidance. The contractor shall provide acquisition qualified personnel at the enterprise, portfolio, program or system level to the E-PMO or CTO for execution of the PM’s duties to produce best value supplies and services for the government in support of the mission as well as manage all aspects of the life cycle of a contract or other vehicle (e.g. task orders, basic ordering agreements, etc).

6.7.2. Program Support. The contractor shall develop an integrated enterprise, portfolio, program or system level schedule of all contract deliverables, contract modifications, delivery orders, contractual delivery dates, and contractor payments/invoicing. The contractor shall submit monthly updates to the E-PMO/CTO TPOC as part of the monthly Integrated Program Status Report.

6.7.3. Analysis Support. The contractor shall conduct market research, analyze and develop acquisition strategies, conduct acquisition planning, and provide cost and price analysis. Assess system/program changes for impact to the Acquisition Program Baseline (APB). The contractor shall submit a monthly APB impact assessment to the E-PMO/CTO TPOC as part of the monthly Integrated Risk Assessment Report.

6.7.4. IPT Support. The contractor shall facilitate or lead as necessary an enterprise/, portfolio, program or system Acquisition Support Working Level IPT for the development of a comprehensive acquisition strategy (or other acquisition/source selection documentation) leading to the Investment Review Board (IRB) certification and subsequent milestone approval. The contractor shall develop and coordinate minutes with the IPT members and maintain a copy in the E-PMO/CTO documentation library.

6.7.5. Technical Support. The contractor shall conduct industry days, provide source selection training, source selection administration and advice, solicitation and selection of sources, as well as assist in the preparation, negotiation and award of contracts.

6.7.6. Briefing Support. The contractor shall develop, coordinate and provide enterprise, portfolio, program or system acquisition support input/slides for all Milestone briefings, source selection briefings, and program updates to include charts and meeting documentation.

6.7.7. Documentation Support. The contractor shall develop, update, and maintain the enterprise, portfolio, program or system acquisition support documentation library based on the DoD 5000 series, and federal acquisition regulations to include but not limited to the following:

Acquisition Strategy Acquisition Plan Determination of Best Acquisition approach Market Research documents Independent Government Cost Estimate Request for Information (RFIs) Sources Sought Notices Analyses of Alternatives (AoA) Statement of Objectives (SoA) Performance Work Statement (PWS) Deliverable Tables and Contract Deliverable Requirements Lists (CDRLS) Quality Assurance and Surveillance Plans (QASP) Performance Requirements Summaries (PRS) Return on Investment (ROI) Acquisition Lessons Learned documents

6.8. Related Support Activities.

6.8.1. Information Assurance Support

6.8.2. The Contractor shall provide oversight over Certification and Accreditation (C&A) activities. The Contractor will make recommendations to the PM in preparing and updating documentation for the DoD Information Assurance Risk Management Framework Process

(RMF).

6.8.3. Special Studies, Alternative of Analysis and Technical Management.

6.8.3.1. The contractor will perform studies and analysis as directed. Study topics may be related to any business operation, PM, IT, or support topic related to the DeCA mission.

Deliverables may be in the form of briefings and/or formal reports as mutually agreed upon between DeCA and the contractor. These studies may support the DeCA mission and senior leadership priorities in areas such as:

Integration of new technologies and upgrades into current and future systems Modernization of DeCA’s business infrastructure, systems, and applications Planning for, migrating to, and optimizing cloud infrastructure Review and make recommendations on

• Proposed engineering changes

• Operations and maintenance of modernized or new systems

• System or program deployment processes and operations

• New policies and their effects on current procedures and modes of operation

Support life-cycle management activities on fielded, new, developmental/test systems Requirements and capabilities analysis and definition, including maintenance and updates

Review of configuration management Review of interoperability of legacy or future systems Review of information operations or information superiority or information assurance Assess design or technical reviews in order to make recommendations to the

Government Consolidate and review data, identify trends, and make recommendations based on data analysis, margin analytics, artificial intelligence, and machine learning decision support for retail solutions.

Support system failure analysis activities to identify root cause and propose corrective action

Perform or review risk assessments for program risk to support decision-making Conduct database engineering, design, development, integration and management Review requirements analysis, design, acquisition, prototype, development, and test software for additional functionality Verification, validation, and accreditation of data and models or modeling and simulation tools

6.8.3.2. Technology Management

Research, support and document technology requirements analyses in support of

Alternatives of Analysis (AoA) to include planning AoA, creating surveys, analyzing AoA and data results, rank recommendations, documentation of results and assemble executive level presentation.

Research, analyze, and recommend potential technology/performance enhancements and information system upgrades for the purpose of lifecycle sustainment/replacement, security, and operational improvements necessary to support a secure, reliable, and sustainable mission support environment.

Provide authoritative advice and recommendations regarding long term industry / technology trends to develop strategic solutions for DeCA’s mission support infrastructure planning. The contractor shall analyze DECA technology objectives, evaluate for problem areas within DECA frameworks, analyze system requirements and develop design alternatives.

Provide a formal Technology Recommendations which includes a problem statement, current system description, proposed enhancement/recommendation options, and technical benefit analysis for Government consideration.

Recommendations shall be completed and provided to the Government upon assignment within 15 days for minor, 30 days for intermediate, and 45 days for major efforts. The Government has up to 10 business days to review, comment, and provide recommended changes. The contractor shall have up to five business days to incorporate changes and resubmit.

Upon Technology Recommendation approval, the contractor shall plan, design, engineer, and submit an Implementation/Design Package within 60 days for minor, 90 days for intermediate, and 120 days for major efforts. The Government has up to 10 business days to review, comment, and provide recommended changes. The contractor shall have up to five business days to incorporate changes and resubmit.

Work with DECA IT organizations to complete IT architecture/infrastructure planning and operations.

Provide authoritative advice and recommendations regarding long term industry / technology trends to develop strategic solutions for DECA’s mission support infrastructure planning. The contractor shall analyze DECA technology objectives, evaluate for problem areas within DECA frameworks, analyze system requirements and develop design alternatives.

Provide support in assessing and monitoring performance of infrastructure in producing business value and return on investment.

Interface with other government IT organizations as a customer and stakeholder of IT services to ensure the agency's needs and agreements are satisfied.

Develop and evaluate Service Level Agreements (SLAs) and Memorandums of Understanding (MOUs) with other IT organizations to ensure the best interests of the Agency's mission are met.

Document and track IT infrastructure capacity, usage, project future needs, and identify gaps and potential options for improvement.

Provide support for Agency approved Pilots/Proof of Concept, innovations and new technology.

Provide and maintain forward-looking perspectives and strategies regarding cloud computing and mobility solutions; and other IT solutions.

Evaluate IT hardware, as it relates to supporting the hosting infrastructure, software and services as specified by the government, comparing these items and services against appropriate competing products and services.

6.8.4. Contractor Project Management.

6.8.4.1. The contractor shall provide a comprehensive management approach that ensures fully-trained, top-quality personnel are provided to meet all requirements of this performance work statement.

6.8.4.2. Task Order Management. Provide the technical and functional activities required for management and integration of all tasks specified within this PWS to include the organizational resources and management controls to be employed to meet the cost, performance and schedule requirements throughout task order execution. Include productivity and management methods such as quality assurance, progress/status reporting and program reviews. Provide the centralized administrative, clerical, documentation and related functions. Provide a monthly written status report that will include: summarizing progress, next steps, issues, and costs (both labor and ODCs); and other individual task reporting as defined in individual task orders.

6.8.4.3. Task Order Personnel. Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under the resultant contract. These skilled experts are defined as “Key Personnel”. Offerors shall propose positions to be designated as key personnel and provide their labor category qualifications. These key positions must be filled with individuals with extensive experience and knowledge of the DoD Systems Acquisition Management in the areas of Business Process/Requirements Management, Program Management, Business/Financial Management, Systems Engineering, Test, Product

Support and Acquisition Support at the enterprise/EBS and CARTS R/M level as outlined in section 6 - Performance Requirements. The Contractor agrees to use said key personnel during the performance of the resultant contract and that they shall not be removed from the contract work, replaced, or supplemented with additional personnel, unless authorized in accordance with the following provisions:

DeCA reserves the right to request replacement of contract employees not performing satisfactorily.

The Contractor shall not substitute key personnel assigned to perform work under this contract without prior approval of the Contracting Officer. Requests for approval of substitutions shall be in writing and shall provide for a detailed explanation of the circumstances necessitating the proposed substitution(s).

Requests must contain a complete resume for the proposed substitute, and any other information as requested by the Contracting Officer. Proposed substitutions must have qualifications that are equal to or better than the key personnel being augmented. The Contracting Officer or his authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

If the Contracting Officer determines that a suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming or the resultant substitution would be so substantial as to impair the successful completion of the contract or task order in accordance with the proposal accepted by the Government at the time of task order award, the Contracting Officer may (1) terminate the task order for cause or for the convenience of the Government, as appropriate, or (2) at his or her discretion, if the Contracting Officer finds the Contractor at fault for the condition, equitably adjust the task order price downward to compensate the Government for any resultant delay, loss or damage.

These provisions shall be fully applicable to any subcontract, which may be entered into.

6. Performance Standards.

Performance standards will be determined in each Task Order under this ID/IQ

CONTRACT.

7. Incentives.

For both outstanding and negative performances, ratings shall be recorded in the Contractor Performance Assessment Reporting System (CPARS).

8. Place of Performance.

Location: Work will be performed at the following Government location and at the contractor’s facilities.

Defense Commissary Agency 1300 E. Avenue

Ft Lee, VA 23801-1800

Alternate Place of Performance: Contingency Only. Contractor employees may be required to work at home, another approved activity within the local travel area or at the contractor's facility in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, etc.). Any equipment such as laptops or phones provided to Contractor personnel shall be returned at the termination of the engagement or at another time mutually agreeable to both parties. Contracting Officer Representative (COR) approval is required. Contractor shall prepare all deliverables and other contract documentation utilizing contractor resources. To the extent possible, the contractor shall use best efforts to provide the same level of support as stated in the SOW/PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the contractor may request an equitable adjustment.

Travel: The contractor shall attend meetings, conferences, and workshops at

CONUS and OCONUS locations in support of the PWS requirements. All travel must be approved by the COR prior to the trip and all travel shall support the task areas described above. Travel will be in accordance with the Joint Travel Regulation and its prevailing rates. Reimbursement of local travel is not authorized.

9. Period of Performance.

The period of performance for the ID/IQ CONTRACT will be for an initial base period from 01 October 2021 through 30 September 2022. The base period may be followed by up to four additional option years, which will run from 01 October through 30 September for each fiscal year.

Period of Performance for individual task orders will be defined in individual task orders.

Hours of Operation and Government Closures: The contractor is responsible for providing services between the hours of 8:30am to 5:00pm Eastern (unless agreement is reached on different hours for selected positions) Monday through Friday except for Federal holidays as shown below or when the government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. For unscheduled closings, (e.g. weather emergencies, Executive Orders, etc…) the Contractor shall seek guidance from the TPOC. The contractor is not required to provide on-site services on days when the Federal Government is closed due to inclement weather. The contract is required to follow, as a minimum, other directives issued by the U.S. Officer of Personnel Management or other such official for late arrivals due to inclement weather (unless otherwise specified in the Task Orders).

Recognized Holidays: The contractor is not required to perform services on days when the federal government is closed. This includes the following federal holidays:

New Year’s Day Martin Luther King Jr’s Birthday President’s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

10. Delivery Schedule.

The Contractor shall provide documentation on the monitoring of its performance in each Task order called out under this ID/IQ CONTRACT.

11. Security.

12.1. Contractor shall be responsible for ensuring all security requirements outlined in the PWS are accomplished after award of the contract, including the requirement of a DD form 254 for requiring task orders.

12.2. Contract employees will be provided classified threat information and require favorable investigation commensurate with their level of access. DeCA HQ Security will provide Initial DoD Information Security and Counterintelligence training to those contract employees accessing IT network and/or briefed on threat information.

The contract employee will then sign a briefing certificate acknowledging briefing received and they will comply. Subsequently, Annual Security and Counterintelligence training will be required.

12.3. Contractor shall comply with all Operations Security requirements.

12.4. For Official Use Only (FOUO) applies for all controlled unclassified information

(CUI) and material. Reference DoD 5200.01, Volume 4, SUBJECT: DoD Information Security Program: Controlled Unclassified Information (CUI). See FOUO attachment.

12.5. Contract employees assigned to this contract will obtain Common Access Cards

(CAC) once the Trusted Agent (TA) processes the required security information in the Trusted Associate Sponsorship System (TASS). Reference DoDI 5200.46, SUBJECT:

DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC). If the task order requires,

12.6. Visit Authorization Requests (VAR) are required for all temporarily assigned and on-site contractor personnel (i.e. company presidents, company security managers, etc.).

The VAR request will be received at least 48 hours prior to start of the contractor employee, via the Joint Personnel Adjudication System (JPAS). If required, please contact DeCA HQ PERSEC Office at DeCAPerSec@deca.mil

12.7. All contractor employees providing services under this contract will hold the appropriate background investigations in accordance with DoD 5200.2-R, Personnel Security Program. (i.e., ADP/IT level II position designations and HSPD-12 guidelines).

12.8. The Contractor agrees to indoctrinate its personnel who have access as to the sensitive nature of the information and the relationship under which the Contractor has possession of or access to the information. Contractor personnel shall not engage in any other action, venture, or employment wherein sensitive information will be used for the profit of any party other than those furnishing the information. The Contractor shall restrict access to sensitive/proprietary information to the minimum number of employees necessary for contract performance.

12. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).

DeCA will provide the Contractor access to personnel with required technical and/or functional expertise and documentation in performance of this contract. The most current documents will be provided at contract award. The Contractor shall document the date and/or revision number in the first monthly status report provided to DeCA. All subsequent receipts of government furnished information will be documented as received in the appropriate monthly status report. Upon commencement of this contract or a specific task, unless otherwise indicated, DeCA will provide the following equipment products to the Contractor:

Workspace Computer workstation (Laptop) Telephone External Hard Drive, if required

Upon commencement of this contract or a specific task, unless otherwise indicated:

o At the request of DeCA, the Contractor shall immediately return any Government provided equipment, specialized or off-the-shelf software, and all other materials that were provided by DeCA for the Contractor to use to complete assigned work.

o The Contractor…