Call for Solutions - Enterprise_25-02 Rev 01.pdf

Call for Solution for

Managing Army’s Human Capital - Innovation, Integration, and Implementation

(MAHC-III)

Note: Please advise the cognizant Agreements Officer and Specialist as soon as possible via the email above if your organization intends to submit a Solution Brief to IPPS-A Inc II in response to this Call for Solution.

*Any submissions that are received by the Agreements Officer after the suspense date/time listed above will be deemed late and not evaluated. It is the sole responsibility of the company to ensure that its submission is received in the inbox listed above before the deadline specified.

This Call for Solution may result in the Government awarding Federal Acquisition Regulation (FAR) contracts or non-FAR agreements in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 212.70 – Defense Commercial Solutions Opening. This Call for Solution, and any Other Transaction (OT) that may be awarded from this Call for Solution, is not subject to the FAR or its supplements.

Project Number Enterprise_25-02

Army Open Solicitation

(AOS) Number W9128Z-25-S-A002

Call for Solution Title MAHC-III

Issued By

Program Executive Office Enterprise (PEO Enterprise)

Integrated Personnel and Pay System – Army Increment II

(IPPS-A Inc II)

Submission Instructions To respond to this Call for Solution, please refer to Sections

7 and 10 of this Call for Solution

*Solution Briefs Due

Date/Time (Suspense) 27 June 2025

Point of Contacts

(POCs) for Solution Brief

Submission:

Agreements Officer: ashley.m.moore85.civ@army.mil

Specialist: abby.n.robbins.civ@army.mil

1. BACKGROUND

IPPS-A is a Defense Business System deployed on the Non-secure Internet Protocol Router (NIPRNET) with a second instantiation deployed on the Secure Internet Protocol Router Network (SIPRNET). These IPPS-A systems exchange information bi-directionally through a Defense Information Systems Agency (DISA) Cross Domain Enterprise Service (CDES) with an Authorization to Connect (ATC) initially granted by DISA in 2019 and implemented in 2022 as part of IPPS-A Increment II (Inc II) Release 3 as a Minimum Viable Solution for integrated personnel capabilities. IPPS-A operates on DISA hosted infrastructure and provides a set of integrated personnel capabilities for all Army Components, building on the trusted database delivered by the IPPS-A Increment II program. IPPS-A manages status changes for Army personnel as they transition between Active, Reserve, and National Guard components to ensure accurate service time minimizing impact on individual pay, credit for service, and other benefits as well as enable disciplined human resource management. Following Release 3, IPPS-A Increment II transitioned to an Agile software development model and releases new and updated capabilities bi-weekly. The ongoing capability development will deliver integrated personnel and pay capabilities to target the elimination of duplicate data entry; reduction of complex system maintenance; and minimization of pay discrepancies.

2. PROBLEM STATEMENT

The IPPS-A Inc II program is seeking a single, comprehensive solution to effectively operate and maintain the integrated Army Human Resources (HR) and payroll software solution and continue development of new and enhanced HR software capabilities. IPPS-A is the largest global implementation of PeopleSoft Human Capability Management (HCM) and currently operates on infrastructure that will reach end of life in 2027. In 2023, IPPS-A transitioned software development teams from waterfall to Agile practices. As a large, complex solution, IPPS-A continues to work at broadening the adoption of the Scaled Agile Framework version

6.0 (SAFe 6.0) to scale the Agile practices, apply meaningful metrics for program success, remove bottlenecks in decision making, eliminate duplicate roles and oversight practices, minimize personnel not directly enabling software delivery, and prevent backsliding to waterfall practices.

MAHC-III has several specific challenges facing the IPPS-A program to include:

• Complete knowledge transfer activities in 6 months or less to assume full responsibility for production operation of the largest global PeopleSoft HCM and Global Payroll implementation, maintain interfaces with over 50 trading partners, develop HR capabilities against a custom baseline, assume in-flight legacy system subsumptions, continue Tier II Help Desk case resolution in < 96 hours, and conduct training without sacrificing user adoption;

• Slow adoption and integration of modern development, security, and operations (DevSecOps) practices and tools to automate the DevSecOps pipeline inclusive of centralized code repositories, automated regression testing and code verification, configuration management, and code migration across multiple environments to reduce inefficient and error-prone manual processes and increase software delivery velocity and quality without increasing cost;

• Balance resources and priorities between operating production on-premise, refactoring the baseline for environments operating on the Cloud platform, and supporting completion of

Cloud Migration activities led by Oracle by the end of 2027 and transform to a “Cloud native” capability within 10 years;

• Manage the volume of technical debt while delivering new capabilities and utilizing low-code/no-code solutions that interoperate with the baseline and do not introduce a security or audit risk;

• Implement and maintain an End User accessible environment that enabler provisioned users to build solutions (applications, reports, etc.) to meet their needs leveraging our No Code / Low Code tool, APEX. Ensure tools and environment are secure, scalable and maintainable. Provide sufficient training and support to ensure successful delivery;

• Improve data quality, integrity, and security when exchanging data with trading partners and migrating data from legacy systems to minimize operational impacts due to data availability delays and system errors associated with data conflicts;

• Deconflict and address archiving requirements for hot, warm, and cold storage to enable records management capabilities for over 5 million inactive, separated, or retired Soldier records;

• Address cross-team dependencies in a multi-vendor environment without a negative impact to planned objectives and priorities (i.e. decrease dependencies without a negative impact to performance, quality, reliability, and sustainability); and

• Scale training to >1.1 million Soldiers to improve user adoption with a limited travel budget and limited number of instructors while deploying the WhatFix digital adoption platform.

Proposed solutions will adhere to the Department of Defense (DOD) software acquisition pathway (SWP) for delivering capabilities at least annually without causing any interruption in service availability and seamlessly integrating code/data in a multi-vendor/multi-development team environment. Currently, IPPS-A releases new and enhanced software features along with bug fixes on a bi-weekly basis. New capabilities involving multiple features are planned as Minimum Viable Products (MVPs) to be delivered in less than 1 year. Refining the backlog of HR capabilities for planning and delivery of MVPs to production remains an opportunity for continuous improvement as IPPS-A broadens its adoption of SAFe.

3. DESIRED SOLUTION OBJECTIVES

IPPS-A is seeking innovative approaches to address the challenge areas outlined above. A comprehensive solution is desired for the following overarching MAHC-III Objectives:

• Innovate existing practices and effectively implement in a multi-vendor, collaborative software development program operating with a SAFe Solution Train and multiple Agile Release Trains;

• Increase automation of DevSecOps practices to improve the software baseline management and integrity across all environments (e.g., development, test, training, and production) on multiple platforms during Cloud Migration;

• Identify opportunities to increase “Cloud native” and low-code/no-code solutions to enable migration from legacy system architecture, components, and products reaching end-of-life;

• Efficiently integrate new capabilities potentially involving multiple vendors (i.e., Oracle, AMP contractor, etc.) into the deployed baseline;

• Subsume up to 20 legacy systems in accordance with the prioritized backlog without adding technical debt;

• Maintain and expand interfaces to external systems and trading partners from 53 up to 135 interfaces; and

• Focus on maximum efficiencies and use of suitable automation and be scalable and adaptable to future technology advancements with the flexibility to integrate emerging technologies.

The specific solution objectives include:

1. Maintain and Operate the IPPS-A Solution Baseline to increase reliability, scalability, and affordability

2. Facilitate Product Integration and Testing to increase quality and test capacity

3. Operate Tier II Help Desk to facilitate user adoption and satisfaction

4. Plan and execute Training Program to increase user adoption

5. Perform HR Software Development to accelerate the delivery of value-added capabilities

Refer to Attachment A: MAHC-III Statement of Objectives (SOO) for details.

4. AWARDING INSTRUMENT

This Call for Solution solicitation will be awarded in accordance with the Army Open Solicitation procedures detailed within Solicitation W9128Z-25-S-A002, posted to SAM.gov on 01 May 2025.

5. SOLICITATION NOTES

In addition to the general guidelines included in the Open Solicitation, the following guidelines apply to this Call for Solution.

• Offerors are responsible for monitoring SAM.gov for any amendments to this solicitation that may have updated information.

• The Government will give preference to submissions that demonstrate an innovative, existing, and reference-verifiable commercial ability to accomplish the desired solution attributes listed above and in the MAHC-III SOO.

• Resellers and academic research proposals are not desired.

• All solution briefs will be valid for 180 calendar days after the submission date.

• The Solution Brief must identify any intellectual property involved in the effort and associated restrictions on the Government’s use of that intellectual property.

• The Government reserves the right to go directly from Solution Brief to award.

• The Government reserves the right to award more than one (1) award resulting from this Call for Solution or to make no award.

6. GENERAL INFORMATION AND QUESTIONS

Questions are to be sent only to the Agreements Officer and Specialist (POCs) listed in this Call for Solution. The following shall be utilized in the email subject line: Call for Solution –

Enterprise_25-02 (reference the section area). Material questions and answers will be published and updated on www.sam.gov.

The deadline to submit questions for Phase I is 10 June 2025.

7. SOLUTION SUBMISSION REQUIRMENTS

Companies responding to this call shall submit a Solution Brief for evaluation. We are interested in unique and innovative agile software development approaches, including techniques to reduce costs, improve efficiency, and enhance performance. The Government will utilize up to three (3) phases for assessing solutions:

1. Solution Brief – a white paper including a technical discussion explicitly addressing the target problem statement and how the proposed solution meets the MAHC-III Objectives and evaluation criteria in section 10.

2. Live Pitch (unless bypassed) – an oral briefing/demonstration with a technical challenge with instructions provided following phase 1.

3. Solution Proposal – a written technical approach, statement of work, and pricing proposal in response to a request for solution proposal.

Each Solution Brief shall not exceed 10 written pages (not including the title page, company information, or table of contents) using a font that is readable without magnification and supports the Content Quality evaluation criteria. Use of diagram(s) or graphics with associated bullet points and text layout to depict the essence of the proposed solution is strongly encouraged. Any pages exceeding the limit will be removed and not evaluated.

Submissions shall include the following company information & gate criteria:

a. Title of Project

b. Name of Company

c. Business Size

d. Company’s Commercial and Government Entity (CAGE) number

e. Unique Entity Identifier (UEI) number

f. Contracting Point of Contact (POC) [Name, Phone, Email]

g. Technical POC [Name, Phone, Email]

h. Gate Criteria 1: SAFe Program/Project Reference

i. Gate Criteria 2: PeopleSoft Human Capital Management (HCM) Program/Project

Reference

8. NON-GOVERNMENT ADVISORS

As identified in section I of the AOS, non-government advisors may be used in the evaluation of Solution Briefs, Pitches, and during proposal development and negotiation. For this Call for Solution, the Government anticipates using non-government advisors from Chenega – Cyberstar to assist with the evaluation.

9. ORGANIZATIONAL CONFLICT OF INTEREST (OCI)

The Offeror shall perform an OCI analysis and submit the results of that analysis in addition to the white paper submission. The OCI analysis does not count towards the 10 page limitation.

Specifically, the Offeror shall analyze the planned acquisition for actual or potential OCI situations associated with the Offeror or any of the Offeror’s proposed teammates or subcontractor’s performance under any contract or agreement the Offeror or the Offeror’s http://www.sam.gov/ teammates or subcontractors has been or may be awarded by any federal agency or other entity. The Offeror shall describe in detail the methodology used to identify actual or potential OCI issues. If the Offeror identifies any actual or potential OCIs with respect to the performance of the Offeror or the Offeror’s subcontractors or teammates, the contractor shall provide an OCI Mitigation Plan to be incorporated as an attachment to any resulting contract or agreement.

Any proposed avoidance or mitigation techniques shall be consistent with FAR 9.5 and the most recent decisions of the Government Accountability Office (GAO) and the U.S. Court of Federal Claims.

10. EVALUATION CRITERIA

Solution Briefs submitted against this closed call will be vetted against gate criteria prior to evaluation. Submissions must minimally meet the following gate criteria to be deemed “satisfactory” for evaluation:

• Submission includes at least one referenceable program/project that demonstrates current or past experience using SAFe; and

• Submission includes at least one referenceable program/project demonstrating experience implementing and maintaining a PeopleSoft Human Capital Management (HCM) solution supporting at least 10,000 users.

Submissions that do not meet the gate criteria will be deemed “not selectable” and will not be further evaluated. Submissions meeting the gate criteria will be assessed in accordance with the evaluation criteria in Table 1 and scoring rubric in Table 2 and rated as either “selectable” or “not selectable” for Phase I. Solutions are assessed by a panel of subject matter experts, with final decisions made by the Decision Authorities. In conformance with Section I of the AOS (pages 6-7), the Government and Non-Government advisors will comprise the panel for evaluating the submissions. By submitting a Solution Brief, you authorize the white paper to be distributed and used for this purpose. During the assessment period, the Government and/or supporting SMEs/advisors may contact submitting entities to clarify submitted information. The recommended scoring, ratings, and comments for each Solution Brief are presented by the panel to the designated Decision Authorities, who is ultimately responsible for determining the selectable/not selectable status of each submission.

The Government will inform Companies whether they have or have not been selected to move forward with the submitted Solution Brief. Those Companies whose Solution Briefs are deemed "selectable" will be invited to submit a more comprehensive Pitch or Proposal. At that time a due date and time for the following phase will be communicated.

After pitches, the Government shall further down-select potential awardees and issue a request for solution proposal (“RSP”) to the remaining candidate firm(s). The RSP will have specific guidelines for submission and evaluation.

Table 1 – Level 2 Evaluation Criteria

Criteria Criteria Elements Definition

Problem You

Solve weight 10%

Problem Scope Deliver a clear and concise description of the problem you are attempting to address with your solution approach. Identify whether your solution fully or partially addresses the problem statement.

Solution weight 35%

Solution

Description

Alignment with

Solution Objectives

Feasibility

Enabling

Processes &

Technologies

Clearly describe the solution you are offering, including an explanation of the component, rationale, and how it effectively solves the problem statement identified.

How well does your Solution map to the MAHC-III Objectives? Argue the solution you've chosen is a perfect fit with the problems for this program.

Is the underlying concept sound? Has the solution been proven elsewhere? Is there evidence that it can scale or be applied to IPPS-A? What compelling reasons can you provide to convince skeptics that your approach is grounded in a solid and reliable foundation?

Do the necessary enabling processes or technologies introduce additional risk? Leveraging proven technologies and techniques can help to lower technical risk

Army or IPPS-

A Impact weight 15%

Operational

Impact

Potential Scale of Impact

Explain how the proposed solution will significantly enhance mission effectiveness for the personnel affected. What improvements does it offer compared to the current solutions, particularly in the context of an individual’s role and responsibilities?

Describe the broader impact on overall program effectiveness, system performance, and end-user experience.

Differentiation weight 25%

Differentiation

Alternative

Approaches

In what ways does the proposed solution introduce innovations that significantly enhance DoD’s capabilities?

(Innovation is defined in DFARS 212.7001)

Why is your approach the most effective solution? As applicable, include brief examples which convincingly refute alternative methods for solving the problem

Pricing Model weight 10%

Business Model

Definition

Business

Validation Model

Tell us about your revenue model and how you will balance profitability and affordability to the Government in a best value solution. Describe any discounts, incentives, performance-based strategies in your model.

What evidence can you highlight that your strategy is viable with commercial and Government buyers.

Content Quality weight 5%

Data Quality &

Attribution

We define content quality in terms of your ability to clearly and effectively communicate your solution and its impact.

Clarity and substance are valued more over the volume you can squeeze in 10 pages.

Support your assertions with credible, properly attributed data to strengthen validity of your content.

Table 2 - Level 2 Scoring Rubric

Criteria Criteria Elements Unsatisfactory Marginal Satisfactory Superior

Problem You Solve

Problem Scope Undefined problem scope.

Somewhat defined problem scope.

Partially addresses problem statement.

Adequately defined problem scope.

Mostly addresses problem statement.

Very well-defined problem scope. Fully addresses problem statement.

Solution Solution Description

Alignment with

Feasibility

Enabling Processes & Technologies

Fails to describe solution and beneficial features.

Not aligned with

No basis for presented approach.

Requires nonexistent or unavailable technology or never-before used processes.

Partly describes solution and beneficial features.

Somewhat aligned with Objectives

Incomplete basis for presented approach.

Requires emerging or rarely-used technology or

Adequately describes solution and beneficial features.

Aligned with

Credible basis for presented approach.

Utilizes proven

Clearly and concisely describes solution and beneficial features.

Perfectly aligned with Objectives

Convincing basis for presented approach.

Applies DoD-fielded

Army or IPPS- A Impact

Operational

Potential Scale of

If successful, no improvement compared to existing approaches

Only impacts niche use cases or personnel.

If successful, slight improvement compared to existing approaches

Only impacts an area or the program or small subset of Army end-users.

If successful, significant improvement compared to existing approaches

Impacts multiple areas or populations of Army end-users.

If successful, radical improvement compared to existing approaches

Broad impacts across the program or Army end-users.

Differentiation Differentiation

Alternative Technical Approaches

Does not demonstrate innovation or a new way of applying a technique or technology.

No examination of alternatives.

Marginally demonstrates innovation or a new way of applying a technique or technology.

Partially refutes

Adequately innovation or a new way of applying a technique or technology.

Adequately refutes

Convincingly innovation or a new way of applying a technique or technology.

Persuasively refutes

Pricing Model Business Model Definition

Business Validation Model

Poorly defined (or undefined) model.

Fails to demonstrate business model is valid.

Moderately defined model.

Draws credible parallels to others’ proven models.

Well-defined

Evidence of interested customers utilizing the defined model.

Expertly defined

Evidence of paying customers utilizing the defined model.

Content Quality

Data Quality & Attribution

Poorly presented.

Very difficult to impossible to follow.

Poorly supported.

Little to no data attribution or evidence.

Moderately presented.

Sometimes difficult to follow.

Partially supported.

Some data

Effectively presented.

Convincing, easy to follow.

Credibly supported.

Adequate data

Clearly and persuasively presented.

Compelling arguments.

Persuasively supported.

Comprehensive data attribution or

ATTACHMENT A: MAHC-III Statement of Objectives (SOO)

1. Purpose

This Statement of Objectives (SOO) describes the performance objectives for the U.S. Army Integrated Personnel and Pay System – Army (IPPS-A) Increment II (Inc II) Managing Army’s Human Capital – Innovation, Integration, and Implementation (MAHC – III). MAHC-III is the follow-on requirement to maintain the integrated personnel and pay software baseline and develop new and enhanced Army Human Resources (HR) capabilities.

2. Scope/Mission

The IPPS-A Inc II program is seeking a single comprehensive solution to effectively operate and maintain the integrated Army HR and payroll software solution and develop new and enhanced HR software capabilities. The solution includes Oracle PeopleSoft 9.2 (or higher) Enterprise Resource Planning (ERP) and Oracle 19c (or higher) commercial-off-the-shelf (COTS) software platform, along with other COTS products for data integration, analytics, and business intelligence to meet user needs for the total system.

3. Period of Performance / Place of Performance

IPPS-A requests Industry propose a modular schedule that supports requirements through 2032 or the delivery of AMP plus a stabilization period.

Contractor performance of work is at the Government’s IPPS-A PMO facility and other Continental United States (CONUS) and Outside the Contiguous United States (OCONUS) designated facilities.

4. Solution Objectives

4.1 Maintain and Operate the IPPS-A Solution Baseline

Requires consistent and reliable management and maintenance of development, test, training, and production environments with existing and future capabilities and interfaces included in the baseline, using continuous and iterative modern software practices for the lifecycle of the system baseline.

• Increase automation of DevSecOps practices to reduce manual configuration management and migration of the baseline and increase integrity and reliability with automated regression testing and management of the DevSecOps pipeline;

• Maintain the integrity of the IPPS-A baseline across all environments inclusive of NIPRNET and SIPRNET, ensuring continuous system availability and performance to include multi-platforms during Cloud Migration;

• Identify and implement approved plans to increase “Cloud native” capabilities and reduce legacy on-premise system components and architecture;

• Ensure DoD and Army cybersecurity compliance including continuous monitoring and security assessment implementation and Security Technical Implementation Guidelines (STIG) adherence;

• Maintain two distinct environments (NIPRNET and SIPRNET) with varying security requirements;

• Maintain operational interfaces with over 50 external systems and trading partners;

• Conduct and monitor efficient data transfer and validation, providing periodic detailed reports on completed tasks, identified issues, and overall progress;

• Uphold continuous disaster recovery plan and practices until Cloud Migration is complete;

and

• Engage in knowledge transfer activities to ensure continuity of operations.

4.2 Product Integration and Testing

Facilitate effective collaboration for integrating vendor capabilities into a deployed baseline, establish clear communication channels, and implement shared processes for configuration management and version control. This includes defining how vendors will share their capabilities, how those capabilities will be integrated into the baseline, and how the resulting configuration will be managed and versioned.

• Provide comprehensive testing services, execute test plan, evaluation, and reporting;

• Prepare integrated code delivered by all ARTs (AMP, HR, and Enabling Rail) for testing and evaluation prior to migration to the IPPS-A production baseline;

• Support refresh of data in test environments to support integrated testing and mock conversions under production-like conditions; and

• Automate test activities (e.g. new capability test scripts) to the greatest extent possible to ensure repeatable, comprehensive code coverage for automated regression testing on the NIPRNET and SIPRNET products.

4.3 Tier II Help Desk

Provide timely and responsive Tier II Help Desk support services to analyze, coordinate, resolve or escalate Soldier and/or system issues. The Tier II consists of help desk professionals and IPPS-A SMEs in various support areas such as software maintenance/ development, infrastructure, cyber, test etc. that provides technical support to resolve or escalate Soldier and trading partner issues. The Tier II Help Desk uses Oracle Peoplesoft CRM (Customer Relations Management) tool to:

• Triage and resolve cases escalated from Tier I Help Desk;

• Communicate with external support SMEs including interface and legacy system owners and vendors to resolve issues and to escalate cases if necessary;

• Manage the knowledge base solution library; and

• Maintain frequently asked questions (FAQs), which supports self-service training and troubleshooting, in coordination with Industry experts.

4.4 Training Program

Develop, implement, and conduct a successful Training Program that incorporates Knowledge Management, encompassing the integration of training with capability deployments, releases, product delivery, and new functionalities.

• Scale training capacity to support reinforcement and New Equipment Training (NET) training across the Army, virtual and classroom;

• Provide and maintain the operational training environment (OTE) and institutional training environment (ITE) Army; and

• Support transition from a Learning Management System (LMS) Oracle Peoplesoft Enterprise Learning Management (ELM) to a robust digital adoption platform.

4.5 HR Software Development

Requires the continuous development and delivery of new and enhanced HR capabilities within the SAFe framework.

• Apply Agile software development practices to design, build, test, and deliver new and enhanced HR capabilities and break/fixes;

• Build secure data conversion and interfaces to expand from over 50 to up to ~200 interfaces;

• Configure COTS functionality and facilitate business process re-engineering to minimize customizations and limit technical debt;

• Utilize low-code/no-code to the greatest extent possible to minimize technical debt;

• Support potential migration efforts to new platforms or software versions;

• Design and deliver solutions utilizing the Unified Data Reference Architecture (UDRA) guidance and standards for conformance;

• Leverage Azure DevOps (ADO) for collaborative work management and communication to achieve shared success in managing the prioritized backlog;

• Support baseline troubleshooting, code/configuration re-factoring, and transfer of sensitive data in collaboration with the Cloud Migration vendor to complete Cloud Migration by the end of calendar year 2027;

ATTACHMENT B: IPPS-A Software List

Software Product Purpose

Authentication & Authorization

Oracle Access Manager (OAM) User Access Authorization

Oracle Identity Management (OIM) Identity Authentication

Oracle Unified Directory (OUD) Directory Services

Core Application Software

Cross-Domain Enterprise Solution (CDES) Cross-Domain Solution (NIPR & SIPR)

Gradkell (dbsign) Digital Signature

Oracle Relational Database Management System (RDBMS) 19c

IPPS-A Transactional Database

PeopleSoft Financial Management Software (Financials)

Accounting Integration

PeopleSoft Global Payroll Pay Processing

PeopleSoft Human Capital Management (HCM) Personnel & Talent Management

Oracle APEX Low code / No code Application Platform

Data Integration & Services

Ab Initio Extract, Transform, & Load Tool

Archiving Tool Archive & Restore to Hot & Cold Storage

Confluent Apache Kafka (Platinum) Data Streaming / Topics

Go Anywhere MFT Software Maintenance File Transfer Tool

Oracle Data Guard Data Replication (Primary to Secondary Data Center)

Oracle Enterprise Service Bus (ESB) Data Exchange Middleware

Oracle GoldenGate for Big Data Data Replication (Environment Replication)

DevSecOps Tools

CAST Code Scanning

Palo Alto Security Monitoring & Auditing

PHIRE Code Configuration Management

Stonebranch Service Automation

Help Desk

PeopleSoft Customer Relationship Management

(CRM)

Case Management

ServiceNow (ITSM) PMO Facilities - Central Help Desk

Management & Architecture Tools

Adobe Products (Captivate, CC Pro, Premiere Professional Firefly)

Training Materials

AzureDevOps (ADO) Backlog Management, Roadmaps, & Metrics

CATIA (No Magic) Software Maintenance (previously

CAMEO)

Architecture (Model-based Systems Engineering Tool)

Microsoft Products (Power BI, Project, Visio, Windows Remote Desktop Services)

Dashboards & Data Visualization Tool, Scheduling Tool, Architecture Diagrams, IT Support

Reporting & Analytics

Elasticsearch Adhoc Queries

Kibana Data Visualization Tool

Oracle Analytics Publisher (OAP) Adhoc & Standard Reports (Replaces OBIA)

Oracle Analytics Server (OAS) Analytic Data Processing (Replaces OBIEE)

System Tools & Services

F5 Load Balancer Web Services Load Balancing

Internet Content Adaption Protocol (ICAP) Web Services Support

ServiceNow - eDiscovery System Asset Monitoring & Identification

Software Product Purpose

Splunk Enterprise Security Monitoring & Auditing

Training Tools

PeopleSoft Enterprise Learning Management (ELM) Training Course Management & Completion

What Fix - Digital Adoption Platform (UPK Replacement)

Online Help, Training, & Guided User Experience

Other

Oracle Maintenance Support Software Maintenance Fees

ATTACHMENT C: IPPS-A Operating Model by Function

ATTACHMENT D: IPPS-A Program Roadmap