Social_Worker_PWS_as_of_28_April_2016.pdf

PERFORMANCE WORK STATEMENT

CLINICAL SOCIAL WORKER

25 April 2016

1. General: This is a non-personnel services contract to provide a Master’s Level Clinical

Social Worker. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2. Description of Services/Introduction: The equipment at, and facilities of, each professional office shall be provided by the Government in accordance with guidelines and standards of DoD, General Service Administration, or other guidelines or standards applicable to the Federal organization for which services are provided. Each office shall be maintained as a professional environment that ensures the safety, privacy and confidentiality of all employees.

Contractor will be provided with adequate office space located at the work site including a complete workstation and chair, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone and fax, copy machine and printer, mail service, postage, paper, staples and all necessary administrative supplies and services necessary to function in an office environment. All government furnished supplies and services shall be for official use only.

The contractor shall assume both the responsibility and liability for loss or damage of equipment and/or facilities provided by the Government if the damage or loss is caused by other than normal operating usage or is attributable to negligence of the contractor. The contractor shall perform to the standards in this contract.

3. Background: To promote the medical readiness of the Virgin Islands Army National Guard.

4. Objectives: To support the Medical Readiness of the Virgin Islands Army National Guard.

5. Scope: To provide broad behavioral health (mental Health) services, including counseling and case management, to Virgin Islands National Guard members and their families.

6. Purpose: To acquire clinical and case management services to support the mission of the

State Surgeon’s Office to promote the medical readiness of the Virgin Islands Army National

Guard.

7. Tasks: range from assessing member and family behavioral health and well-being, carrying out interventions and other services emerging from assessment data, developing programs to address emerging behavioral health issues, building community linkages, consultation to command and commanders, consultation to families, and responding to traumatic events, crises, and emergencies.

8. General Duties:

▪ Consistently performs duties as outlined in the Performance work statement; meets deadlines.

▪ Attends and participates in scheduled meetings assigned by the Office of the State Surgeon.

▪ Meets established attendance criteria and starts work promptly.

▪ Knows and consistently follows Virgin Island National Guard policies, protocols and procedures.

▪ Remains in full compliance with HIPAA laws and accreditation requirements.

▪ Respects and acknowledges the organizations commitment to cultural diversity.

▪ Consistently demonstrates good use of time and resources.

▪ Consistently interacts with clients and staff in a professional manner.

▪ Licensing must be kept up to date along with insurance coverage.

9. Specific Duties:

Provide counseling and treatment for individuals, couples, families and groups in multiple areas of mental health including, but not limited to: trauma, PTSD, sexual assault, victimization, substance abuse, domestic violence, behavior modification, and crisis intervention.

Have at minimum familiarization on Evidence Based techniques for treatment i.e. CPT, CBT, PE EMDR

Keep accurate and timely records and data in accordance with policy standards.

Collaborate and communicate with team members to provide holistic integrated treatment.

Provide on-going assessment, treatment planning, and goal setting, including annual reviews.

Provide information, screening, and referral services and collaborate with social service agencies to integrate resources to provide education to those receiving treatment.

Provide individuals and families with stress management, coping skills, parenting skills.

Participate in required staff meetings

Maintain strict confidentiality

Establish rapport, systematically gather data, determine clients’ readiness for treatment and change, and apply accepted criteria for diagnosis of behavioral health problems, including substance abuse disorders.

Provide case management services for all cases referred.

Serves as subject matter expert to the Virgin Island National Guard on matters related to behavioral health, provides advice to the State Surgeon on psychological/behavioral health initiatives and issues, as required.

Assists the State Surgeon with assessment and tracking of joint force behavioral health needs.

Reviews behavioral health documentation, evaluates and monitors the behavioral health status of service members. Assures accurate profiles are in place for service members with behavioral health difficulties.

Travels throughout the Territory to offer clinical hours as based on need. Travel expense will be approved pending funding availability.

10. Requirements: The requirement includes providing on/off-site multi-disciplinary clinical and case management services to support the mission of the State Surgeon’s Office.

Services may be provided on- and off-site, within a normal work schedule or outside the normal work schedule. In order to successfully meet the objectives of this task order, the contractor employee should possess the following knowledge/skills:

▪ Knowledge of different Microsoft applications for the purpose of creating and maintaining database to support the medical branch.

▪ Ability to deal tactfully and diplomatically with others and function under pressure such as time limitations or intense public interest.

▪ Must have excellent communication skills and be capable of working with diverse populations.

▪ Profession requires emotional resilience and stability since the work often involves dealing with crises.

▪ Ability to make quick and accurate clinical assessments of mental/behavioral conditions.

▪ Ability to work through brief patient contacts, including via telephone and teleconferencing.

▪ Ability to design effective psychological curricula and lead effective psychological classes.

▪ Ability to work effectively as a team, interfacing with patients, primary care providers, consulting psychiatrists, psychologists, and mental health specialists, as well as with command, administrative, and support staff.

▪ Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent and equitable manner.

▪ Dress code will be business casual.

11. Period of Performance: The period of performance shall be for a basic period of 12 months.

12. Type of Contract: This requirement will be awarded as a Firm Fixed Price (FFP), not to exceed 384 hours during the period of performance at the Contractor’s set hourly rate.

13. Quality Control: The contractor shall develop and maintain an effective quality control program (QCP)to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered, i.e., within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the contract officer (KO) and Contracting Officer Representative (COR) within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his quality contract system.

14. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

15. Recognized Federal Holidays: Contractor may be required to provide services on weekends, holidays, after working hours for scheduled unscheduled appointments/events, and for emergencies as needed and as dictated by circumstances.

▪ New Year’s Day Labor Day

▪ Martin Luther King Jr.’s Birthday Columbus Day

▪ President’s Day Veteran’s Day

▪ Memorial Day Thanksgiving Day

▪ Independence Day Christmas Day

The contract worker must obtain the approval of the contractor with respect to local and administrative holidays observed by the Virgin Islands National Guard.

16. Hours of Operation: The contractor is responsible for conducting business 8 hours per week, between the hours of 8:00 a.m. to 5:00 p.m., not including Federal holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, except as noted in number 14 above. The above notwithstanding, standard core hours for all contractor personnel shall conform to the customer agency normal working hours and days. Variation may be required in order to accomplish assigned tasks. Overtime, however, is not authorized. Part time employees, whose normal work day falls on a holiday, will adjust their schedule to work on another day during that work week.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the

Contractor shall keep in mind that the stability and continuity of the workforce are essential.

17. Place of Performance: The work to be performed under this contract will be performed at the Virgin Islands National Guard, #1 Estate Sprat Hall, Frederiksted, VI 00840 and at any

Virgin Islands National Guard facility within the Territory, or as otherwise assigned for temporary duty leave (TDY).

The Contract employees may be required to travel to execute any missions to support and augment the ARNG consistent with all services described within the PWS. Specifically, in the event of a mobilization event, the Contractor shall ensure adequate support is available for travel to locations to best support these activities (i.e. work at armories) as directed by the Contracting

Officer. If changes to the original work in this PWS arise during the performance of the contract, the COR will notify the KO. If determined to be within the scope of the contract the KO will provide 30 calendar day notice to the contractor with full description of the need and request a proposal. The KO will negotiate a modification to the contract to provide this in-scope work effort. Travel to and from the primary worksite will not be reimbursed.

Unscheduled gate closures by the Security Guard may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

The contractor’s employees shall become familiar with and obey the regulations of the installation including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

Antiterrorism/Operations Security Requirements o AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete

AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 45 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil o Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the

Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

o iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

o Contractor Employees Who Require Access to Government Information Systems.

All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

o OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty.

All contractor employees must complete annual OPSEC awareness training.

o Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

o Handling or Access to Classified Information. Contractor shall comply with FAR

52.204-2, Security Requirements. This clause involves access to information classified

“Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1)

The Security Agreement (DD Form 441), including the National Industrial Security

Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

o Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force

Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

o COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised any time contractor place or receive a call they are subject to

COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the

Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system.

Contractor employees shall: Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

Complete initial and/or annual Information Assurance (IA) training as defined in the IA

Best Business Practices (BBP) training (https://informationassurance.us.army.mil). Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements. Practice safe network and Internet operating principles and take no actions threatening the integrity of the system or network.

o Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy

Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

o CAC Requirements: The Common Access Card (CAC) is the DoD Federal Personal

Identity Verification (PIV) credential. In accordance with Directive Type Memorandum

(DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal

Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment

Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System

(TASS).

o HSPD-12 Background Investigation Requirements: The contractor ensure Common

Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network (and https://informationassurance.us.army.mil/ other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date, and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm the request has been received by the Office of

Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-

QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated.

The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from

2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

o Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force or who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor

Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the

COR or KO. It is recommend a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation

(BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be: The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and

Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) https://www.dmdc.osd.mil/tass/.

https://www.dmdc.osd.mil/tass/

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure the TA is processing the request. A CAC cannot be issued without evidence the FSO has initiated a National Agency Check with Written Inquires (NACI). The government will inform the contractor's applicant, via email, of one of the following: Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System

(DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel

Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

Rejected. *The Government, in separate correspondence, will provide reason(s) for rejection.

Returned. Additional information or correction to the application required by the contractor employee. *The contractor shall maintain records of all approved and rejected applications. At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification."

Consistent with applicable law, at least one document from the Form I-9 list shall be a valid

(unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the COR/KO office upon departure or dismissal of each contractor employee. Obtain a receipt for each card.

The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an

"Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical contractor employees maintain their AKO accounts.

AT Level 1 Awareness Training (AT). The service provider is required to complete the Level 1

Awareness Training in order to gain access to VING’s network. The training can be found at https://atlevel1.dtic.mil/at/.

18. Security Requirements: Contractor personnel performing work under this contract must obtain a NACI level of security within 30 days after contract award, and must maintain the level of security required for the life of the contract. They will meet the requirements to obtain a

Common Access Card (CAC) for Local Access Network and for identification. The security requirements are in accordance with DD254. (The unit security monitor is responsible for initiating this form).

http://www.dmdc.osd.mil/rsl/ http://www.us.army.mil/ https://atlevel1.dtic.mil/at/

19. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

20. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards, if required issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

21. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

Quality Control Plan.

22. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

23. Contracting Officer Representative: The COR will be identified by separate letter. The

COR

monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

▪ assure that the Contractor performs the technical requirements of the contract;

▪ perform inspections necessary in connection with contract performance;

▪ maintain written and oral communications with the Contractor concerning technical aspects of the contract;

▪ issue written interpretations of technical requirements, including Government drawings, designs, specifications;

▪ monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies;

▪ coordinate availability of government furnished property; and

▪ provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

24. Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

25. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are required to have VING-issued identification on their person at all time and displayed in compliance per VING policy.

Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United

States Government’s zero tolerance policy, the actions will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors violate the US Government policy as described at FAR 22.17.

26. Contractor Travel: Contractor will be required to travel CONUS and OCONUS during the performance of this contract to attend meetings, conferences, training, and to deliver services.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

27. Other Direct Costs (If applicable): Should travel become necessary, it will be performed only after written approval is received by the COR. Travel will be performed on a cost reimbursable basis in accordance with federal and DoD Joint Travel Regulations. Travel is not to exceed the limitation of funds specified in this contract.

28. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

29. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR

Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the

KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the

KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

29. Deliverables: The contractor shall prepare and deliver the following items to the VIRGIN

ISLANDS NATIONAL GUARD State Surgeon or his or her designated representative:

Social Worker:

DELIVERABLE ACCEPTABLE QUALITY LEVEL

(AQL)

METHOD USED / FREQURENCY

Timely delivery of clinical paperwork

Received NLT five (5) business days following a Soldier evaluation with 95% accuracy

Periodic inspections and spot checks / Monthly

Timely Submission of Caseload data/demographics

Weekly NLT COB Friday or scheduled DSS Section Meetings

Periodic inspections and spot checks / Monthly

ID badge worn to identify employee as a contractor

Completed with 99% accuracy Periodic inspections and spot checks / Monthly

30. Contractor Manpower Reporting Application (CMRA): Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the DoD. The inventory must include the number of contractor employees using direct labor hours and associated cost data collected from contractors.

The contractor is required to register at https://cmra.army.mil. The data must be entered into the

CMRA database after the completion of the fiscal year. The deadline to enter data is 31 October.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Virgin Islands National Guard via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill.

31. Quality Assurance Plan (QAP): The customer Point of Contact (POC) will monitor contractor performance and complete the QAP Worksheet provided below on a monthly basis.

The QAP Worksheet will be submitted directly to the Administering KO with a copy to the

Schedule Holder and the COR following the first month of performance, not later than the 5th day of each month following the service. Future months will be submitted to the KO and the

Schedule Holder (and the COR if involvement is warranted; i.e., other than a green rating). The

COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice. We anticipate the POC utilizing the “Yellow” quality rating to alert the contracting office and the COR of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

https://cmra.army.mil/ http://www.ecmra.mil/ http://www.ecmra.mil/ http://www.ecmra.mill/

At the end of the task order period of performance or annually, the POC will be asked to complete a Quality Performance Review to document the quality performance rating during the performance period. This will be submitted to the KO and the COR.

The POC may submit a QAP Worksheet at any time and as often as necessary to document quality levels. If contractor response to an identified quality deficiency is unsatisfactory, the KO or COR will contact the appropriate contractor representative to implement a plan of action to remedy the identified deficiency.

Unless a task order COR has been formally trained (requires a 40 hour course, proof of training certification is required), the COR referred to in this QAP is LTC Jean Collins, Email jean.v.

movingcollins.mil@mail.mil, Tel (340) 201-9814. The POC for this task order is SSG Donna

Prockledger, Email: donna.r.prockledger.mil@mail.mil Tel (340) 712-7856 and MAJ Geraldine

P. Vaval, email: geraldine.p.vaval.mil@mail.mil, Tel (340) 712-7831.

QUALITY ASSURANCE PLAN WORKSHEET

Deliverable/Service

Qualit y

Rating

Causative Factors

Effect on Mission

Action

Required

/Date

Green Comments Unnecessary for “Green” QA Rating.

Rating

Description

Green

Yes performance is being met at or above Authorized Quality Level (AQL).

Yellow

Yes, performance is currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance is not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

mailto:jean.v.%20movingcollins.mil@mail.mil mailto:jean.v.%20movingcollins.mil@mail.mil mailto:donna.r.prockledger.mil@mail.mil mailto:geraldine.p.vaval.mil@mail.mil

Temporary profile

DA Form 3349

Yello w

Permanent profile

DA Form 3349

Green Comments Unnecessary for “Green” QA Rating.

Memo clearing Soldier to return to duty

Green Comments Unnecessary for “Green” QA Rating.

MEB referral

Narrative summary

(NARSUM)

Green Comments Unnecessary for “Green” QA Rating.

Completed immunization forms

Green Comments Unnecessary for “Green” QA Rating.

Ensure MODS input for immunization mission

Green Comments Unnecessary for “Green” QA Rating.

Specialty referral

Employee has required badges displayed 99% of the time.

Green Comments Unnecessary for “Green” QA Rating.

Note: Attach Time Card

Period of Performance: From _______________to____________

Number of Hours Actually Worked: ______ (Include only actual hours worked. Do not include non-worked holidays, leave, etc. these are included in the rate the Government pays and are not paid as hours worked.) ________ Reimbursable Expenses: (include receipts) _______ Travel:

(include approval sheet) _______

Approved by: Date:_______________

(Task Order Point of Contact)

E= Excellent, VG=Very Good, S=Satisfactory, M=Marginal, U=Unsatisfactory, NA=Not Applicable

Quality- Management and Workmanship

(1) How well did the Offeror utilize quality control process that ensured conformance to scope and quality requirements?

E V

G S M U

N

A

REMARKS:

(2) Adequacy of Facilities. Were facilities well maintained and did they clearly meet the proposed requirement?

E

V

G S M U

(3) Did reports / records submitted completely and accurately satisfy requirements?

E

V

G S M U

Offeror’s business practices/Customer Relationship and Ability to Perform

(4) Did the contractor provide adequate, competent and qualified management, key personnel and technical personnel capable of meeting contract requirements throughout the performance period of the contract?

E V

G S M U

(5) How well did the contractor work independent of Government guidance, oversight and assistance?

E

V

G S M U

(6) Did contractor maintain a good relationship with agency contracting personnel?

V

G S M U

(7) How effective was the contractor in meeting Cost/Price performance targets and controlling costs (i.e. changes, etc.)? Did they demonstrate reasonableness in modifications scope and costs?

V

G S M U

(8) Were Subcontractors adequately managed and coordinated? Explain any subcontracting issues (positive or negative) that impacted the performance of your contract(s).

E V

G S M U

(9) How flexible, cooperative, and reasonable was the contractor in meeting mission requirements, particularly when faced with short-notice mission changes?

E

V

G S M U

(10) How timely and effective were the contractor’s responses to and resolution of

Technical problems? Did the Site Manager have sufficient authority to make decisions or take actions during project performance? ( ) yes ( ) no

E V

G S M U

(11) How effective was the offeror’s environmental program, oversight, project management and QC staff?

V

G S M U

(12) Was the Site Manager consistently present on site when work was performed?

V

G S M U

(13) Did the contractor demonstrate the ability to execute multiple projects at the same time?

E

V

G S M U

(14) How effective was the contractor’s safety program to ensure compliance with federal, state and local regulations? Did the contractor implement and follow their safety plan? Did they run a “safe jobsite”?

E V

G S M U

(15) Applicable to Federal Contracts - How well did the contractor comply with

Utilization of Small Business Concerns requirements? For Large Businesses: Were

Small Business goals met in the Small Business Subcontracting Plan? ( Y____ N____)

E V

G S M U

E VG S M U NA

(16) How would you rate the Contractor’s overall performance? Given the opportunity, would you select this offeror again? (Y____N____)

(17) What were the contractor’s top documented strengths, if any, in performing the contract requirements?

(18) What were the contractor’s top documented weaknesses, if any, in performing the contract requirements?

(19) Please Provide Any Additional Information You Feel Is

Important Not Covered Elsewhere: