B.08 Combined Synopsis-Solicitation W9127N20Q0018.pdf

COMBINED SYNOPSIS/SOLICITATION

W9127N20Q0018

ISO 9001:2015 Certification and External Audits U.S. Army Corps of Engineers, Portland District

Quotes Due: 30 December 2019 at 4:00 PM Pacific

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

Solicitation W9127N20Q0018 is for services to perform external surveillance and recertification audits of the single quality management system to ensure the US Army Corps of Engineers – Portland District (CENWP) Engineering and Construction Division’s (ENC) ISO 9001:2015 certification is valid and maintained, per IAF Standard Industrial Code, QMS Accreditation Scopes 28 and 34, and provide ISO 9001:2015 certification/registration of conformity by issuing a new certificate. The Government anticipates one (1) firm-fixed-price, commercial services contract resulting from this combined synopsis/solicitation.

This solicitation is prepared in accordance with FAR Part 12 in conjunction with the policies and procedures for solicitation, evaluation, and award as prescribed in FAR Subpart 13.1.The following solicitation document, incorporated provisions, and clauses are in effect through Federal Acquisition Circular 2020-01.

This solicitation is being competed as a Total Small Business Set-Aside under the NAICS Code of 541611 - Administrative Management and General Management Consulting Services with a small business size standard of $16.5M. All prospective offerors must be registered in the System for Award Management (SAM) at www.sam.gov to be eligible for award. Lack of SAM registration will make an offeror ineligible for award. The Portland District Contracting Office Small Business Specialist is Mr. Kevin Thomsen, at 503-808-3733.

Provisions 52.212-1, Instructions to Offerors – Commercial, 52.212-2, Evaluation -- Commercial Items, and 52.212- 4, Contract Terms and Conditions -- Commercial Items apply to this acquisition along with any listed addenda to the provisions.

Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items. For offerors with a current registration in the System for Award Management (SAM), complete paragraph (b) of the provision and submit with the response to the RFQ.

http://www.sam.gov/

The government requests quotes for the following services. The following contract line items numbers (CLINs) shall encompass providing all labor, materials, equipment, and services necessary to complete the work identified in the Performance Work Statement (PWS). Any contract administration, project management, overhead, profit, or other indirect costs shall be distributed amongst the CLINs listed. Costs associated with completing Task 2 – Audit Scope and Plan shall be allocated to the applicable contract line item. All travel costs associated with the performance of services shall be included with quoted price.

PRICE SCHEDULE

ITEM

NO

SUPPLIES/

SERVICES

QTY UNIT UNIT PRICE AMOUNT

0001 AUDIT SCHEDULE AND INITIAL

SURVEILLANCE AUDIT

PWS PARA 7.2(a) & (c)

1 Job

Option

ANNUAL SURVEILLANCE AUDIT

(OPTION) – 12 months

PWS PARA 7.2(d)

1 Job

Option

SEMI-ANNUAL SURVELLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(d)

1 Job

Option

SEMI-ANNUAL SURVELLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(d)

1 Job

0005 RECERTIFICATION AUDIT

PWS PARA 7.2(e)

1 Job

Option

ANNUAL SURVEILLANCE AUDIT

(OPTION) – 12 months

PWS PARA 7.2(g)

1 Job

Option

SEMI - ANNUAL SURVEILLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(g)

1 Job

Option

SEMI-ANNUAL SURVELLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(g)

1 Job

Option

ANNUAL SURVEILLANCE AUDIT

(OPTION) – 12 months

PWS PARA 7.2(h)

1 Job

Option

SEMI - ANNUAL SURVEILLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(h)

1 Job

Option

SEMI-ANNUAL SURVELLANCE

AUDIT (OPTION) – 6 months

PWS PARA 7.2(h)

1 Job

TOTAL PRICE

(Total of all mandatory and optional line items) $________________

Services will be inspected/accepted at:

INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

Destination Government Destination Government

Delivery Information: FOB Destination. Performance of surveillance audits shall occur at the locations as indicated the Performance Work Statement, Paragraph 1.2.

Engineering and Construction Division Headquarters (ENC)

• Located at: Block 300, 333 SW First Ave, Portland, OR 97204

Construction Branch (ENC-C) Resident Offices (off-site: addresses listed below):

• Bonneville (ENC-CB) – located at: I-84 Exit 40, Cascade Locks, OR 97014

• Eugene (ENC-CE) – located at: 211 E 7th Ave, Suite 200, Eugene, OR 97401

• Vancouver (ENC-CV) – located at: 4480 SE Columbia Way, Vancouver, WA 98661

CLAUSES INCORPORATED BY FULL TEXT

52.212-1 INSTRUCTIONS TO OFFERORS–COMMERCIAL ITEMS (OCT 2018) – ADDENDUM

A. Quotes shall include the following:

1. Company Name: _____________________________________________________________________________

2. Company Address: ___________________________________________________________________________

3. Company POC (Name, Email, and Phone): ________________________________________________________

4. Cage Code (or DUNS) from SAM): ______________________________________________________________

5. Quote – Enter pricing information on the schedule provided on page 2.

6. Experience submittals per FAR clause 52.212-2

B. Quote Due Date:

Quotes are due no later than, 30 December 2019 at 4:00 PM Pacific. Offerors are responsible for verifying receipt of their quotes to this office before the quote due date and time.

C. Quote Submission:

Offeror shall submit its quote via email to the following email addresses prior to the quote due date and time:

• Shara.L.Ihrke@usace.army.mil

• Brooke.L.Patterson@usace.army.mil

Submit quote in Portable Document Format, filename extension: “.pdf” and suitable for viewing in Adobe Reader.

Offerors are responsible for including sufficient details to permit a complete and accurate evaluation of each quote.

Propriety information shall be clearly marked. The use of hyperlinks in quote is prohibited.

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

• Factor 1 – Company and Lead Auditor Accreditations

• Factor 2 – Lead Auditor Experience

• Factor 3 – Past Performance

• Price

Factors 1 and 2 will be rated on an acceptable / unacceptable basis. Only quotes found to be acceptable under Factors 1 and 2 will be considered for award. Factor 3 - Past Performance is more important than price.

1. Factor 1 - Company and Lead Auditor Accreditations

(i) Submission Requirements:

Offerors shall submit copies of certifications demonstrating the company meets each of the requirements at Performance Work Statement (PWS) Paragraphs 6.1.a, 6.1.b, 6.1.c, and 6.1.e regarding accreditation and certifying body authorization status.

Offerors shall submit copies of certifications demonstrating the proposed Lead Auditor meets each of the requirements at PWS Paragraphs 6.2.a, 6.2.b, and 6.2.c.

(ii) Evaluation:

Factor 1 will be rated on an “Acceptable” or “Unacceptable” basis.

Acceptable: The Offeror provides copies of all certifications demonstrating the company and Lead Auditor meets the PWS requirements.

Unacceptable: The Offeror fails to meet the acceptability criteria.

2. Factor 2 – Lead Auditor Experience

(i). Submission Requirements:

Offerors shall provide one resume not to exceed 3 pages for the proposed Lead Auditor. The resume shall contain the following information at a minimum:

• Name of individual;

• Education;

• Relevant experience, with dates of experience included; and

• A list of professional certifications/licenses.

(ii) Evaluation:

Factor 2 will be rated on an “Acceptable” or “Unacceptable” basis.

Acceptable: To be determined acceptable, the resume must demonstrate the following Lead Auditor experience:

• Minimum of three years’ experience conducting ISO surveillance audits and successful completion of at least 10 individual audits within six years of the date quotes are due.

• Experience auditing a government agency (Local, State, or Federal) within six years of the date quotes are due. Auditor(s) shall have experience with government agency missions similar to USACE’s needs and requirements, as described in PWS Paragraphs 1.0 - 1.2.

Unacceptable: The Offeror’s fails to meet the acceptability criteria.

3. Factor 3 – Past Performance

(i) Submission Requirements:

Offerors shall provide past performance information (from the company or proposed lead auditor) for up to three ISO audits or government certifications similar in size, scope, and complexity to the services outlined in the PWS. For each project (ISO audit or government certification), the offeror shall submit the following:

• A completed Offeror Experience Form (Attachment A), and

• Past performance information for each project submitted.

o If a completed Contractor Performance Assessment Reporting System (CPARS) evaluation is available for the project, the Offeror shall submit it.

o If there is not a completed CPARS evaluation, the Offeror will submit a Past Performance Questionnaire (PPQ) for the project. See Attachment B. Do not submit a PPQ when a completed CPARS is available.

If the Offeror is unable to obtain a completed PPQ from a client for a project(s) before the quote closing date, the Offeror should complete and submit with the quote the first page of the PPQ, which will provide contract and client information for the respective project(s).

Offerors should follow up with clients/references to ensure timely submittal of questionnaires. If the client requests, questionnaires may be submitted directly to the Government's point of contact, Shara Ihrke, via email at Shara.L.Ihrke@usace.army.mil prior to quote closing date. The offerors should instruct the clients to refer to the solicitation number in the email subject line.

In addition to the above, the Government may review other sources of information for evaluating past performance. Other sources may include, but are not limited to, past performance information retrieved through the PPIRS, including Contractor Performance Assessment Reporting System (CPARS), using all CAGE/DUNS numbers of team members (partnership, joint venture, teaming arrangement, or parent company/subsidiary/affiliate) identified in the offeror’s proposal, inquiries of owner representative(s), FAPIIS, telephone interviews with organizations familiar with the offeror’s performance, Government personnel with personal knowledge of the offeror’s performance capability, and any other known sources not provided by the offeror.

(ii) Evaluation:

There are three aspects to the past performance evaluation: recency, relevancy (including context of data), and quality (including general trends in contractor performance and source of information).

The first aspect is to evaluate the recency of the offeror’s past performance. For this solicitation, recent projects are those that have been completed or substantially complete within six (6) years of the date of quotes are due.

The second aspect is to determine how relevant a recent effort accomplished by the offeror is to the work required by this solicitation. There are four levels of relevancy as shown in the Table below.

Past Performance Relevancy Ratings Rating Description Very

Relevant Present/past performance effort involved essentially the same scope and magnitude of effort and complexities this solicitation requires.

Relevant Present/past performance effort involved similar scope and magnitude of effort and complexities this solicitation requires.

Somewhat Present/past performance effort involved some of the scope and magnitude Relevant of effort and complexities this solicitation requires.

Not Relevant

Present/past performance effort involved little or none of the scope and magnitude of effort and complexities this solicitation requires.

In assessing the relevancy of the offeror’s past performance, the Government will consider the following:

• How similar the project is in size, scope, and complexity to the services outlined in the PWS.

• Offeror’s experience with issuing ISO 9001 certifications for scopes of accreditation in both Code 28, Construction and Code 34, Engineering Services.

• Offeror’s experience per PWS Paragraph 6.1.d with Government agency mission(s) that is similar to

USACE’s mission and requirements, as described in PWS Paragraphs 1.0 – 1.2.

More relevant past performance will typically be a stronger predictor of future success and have more influence on the past performance confidence assessment than past performance of lesser relevance.

The third aspect of the past performance evaluation, quality, is to determine how well the offeror performed on its past performance projects. If any performance issues are identified, the Government will consider the number, type, and severity of the problems, and effectiveness of corrective actions taken. If an issue did arise in the performance of work, the Government will consider the ability of the offeror to successfully adapt to the changes, problems, and setbacks.

Based on a consideration of those three aspects, the Government will assign a final Performance Confidence Assessment rating for this factor. The Government will review the past performance information and determine the quality and usefulness as it applies to the performance confidence assessment. In conducting a performance confidence assessment, each offeror shall be assigned one of the ratings using the table below.

Performance Confidence Assessments

RATING DESCRIPTION

Substantial Confidence

Based on the offeror’s recent/relevant performance record, the Government has a high expectation that the offeror will successfully perform the required effort.

Satisfactory Confidence

Based on the offeror’s recent/relevant performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort.

Neutral Confidence

No recent/relevant performance record is available or the offeror’s performance record is so sparse that no meaningful confidence assessment rating can be reasonably assigned. The offeror may not be evaluated favorably or unfavorably on the factor of past performance.

Limited Confidence

Based on the offeror’s recent/relevant performance record, the Government has a low expectation that the offeror will be able to successfully perform the required effort.

No Confidence

Based on the offeror’s recent/relevant performance record, the Government has no expectation that the offeror will be able to successfully perform the required effort.

In the case of an offeror without a record of relevant past performance or for which information on past performance is not available, the offeror may receive a Neutral Confidence rating which is neither favorable nor unfavorable; it is considered neutral.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

PERFORMANCE WORK STATEMENT

Performance Work Statement for

ISO 9001:2015 CERTIFICATION AND EXTERNAL AUDITS

for the

ENGINEERING AND CONSTRUCTION DIVISION, PORTLAND OREGON

1.0 General Statement

The US Army Corps of Engineers – Portland District (CENWP) Engineering and Construction Division (ENC) is soliciting for services to perform external recertification and surveillance audits of the single quality management system to ensure ENC’s ISO 9001:2015 certification is valid and maintained; and provide ISO 9001:2015 certification/registration of conformity by issuing a new certificate. The Contractor shall perform services in accordance with the terms of the contract and as defined in this Performance Work Statement

(PWS).

ENC’s current ISO 9001:2015 certificate of registration scope is “provision of scientific and engineering design products and services, including construction management, to internal and external customers”. The single quality management system covers the ENC organization as a whole. IAF Standard Industrial Code, QMS Accreditation Scopes are 28 and 34. The current ISO 9001:2015 certificate of registration’s effective date is 15 SEP 2018 and expires on 25 OCT 2021.

This is a firm-fixed-priced, commercial services contract with a period of performance from contract award to 31 DEC 2021, which may be extended in accordance with FAR clause 52.217-9 for additional audit cycles.

1.1 Objectives of the ENC Quality Management System (QMS)

On a continuous basis, CENWP plans, designs, and constructs civil works and other projects through the development, execution, measurement, and adjustment of work processes. ENC’s QMS provides a framework for meeting or exceeding customer requirements and ensuring continual improvement through the following quality objectives:

a. Mission: Deliver engineering and construction products and services that meet customer requirements for schedule, budget, and technical scope, and continuously improve those products and services through preventive action and other improvement initiatives.

b. Business Process: Consistently follow established procedures for Product Initiation, Execution, and Closeout, and maintain adequate staffing to effectively resource quality products and services.

c. Workforce Development: Ensure employees have the required training and mentoring to advance their technical capabilities, understand the business processes, and pursue career development.

d. Relationships: Conduct business internally and externally in a collaborative and transparent manner to promote an environment of partnership.

1.2 ENC Multi-Site Organization

ENC is a multi-site organization led by upper management consisting of the Division Chief, the Deputy Chief, and a Branch Chief for each of its four main branches: Construction, Design, Hydrologic and Hydrology, and Technical Resources. ENC is comprised of four sites: ENC Headquarters (located in downtown Portland, OR) and three off-site Construction Branch Resident Offices (addresses listed below). Work schedules for all sites identified below is Monday through Friday from 8:00am to 4:00pm. The site locations included in the scope of certification are as follows:

Engineering and Construction Division Headquarters (ENC)

Located at: Block 300, 333 SW First Ave, Portland, OR 97204 (~211 positions):

• Design Branch (ENC-D):

o Branch Chief Office o Electrical Design Section (ENC-DE) o Geotechnical, Civil, and Environmental Design Section (ENC-DG) o Mechanical Design Section (ENC-DM) o Structural and Architectural Design Section (ENC-DS)

• Hydraulics and Hydrology Branch (ENC-H) o Branch Chief Office o Dam and Levee Safety Section (ENC-HC) o Hydraulic and Coastal Design Section (ENC-HD) o Reservoir Regulation and Water Quality Section (ENC-HR) o River Hydrology Section (ENC-HY)

• Technical Resources Branch (ENC-T) o Branch Chief Office o Budget Section (ENC-TB) o Contract Coordination Section (ENC-TC) o GIS, CADD, and Mapping Section (ENC-TG) o Value Engineering Office (ENC-T)

• Construction Branch (ENC-C) Sections o Contract Administration and Technical Section (ENC-CA) o Construction Services and Cost Engineering Section (ENC-CC)

Construction Branch (ENC-C) Resident Offices (off-site: addresses listed below):

• Bonneville (ENC-CB) – located at: I-84 Exit 40, Cascade Locks, OR 97014 (~13 positions)

• Eugene (ENC-CE) – located at: 211 E 7th Ave, Suite 200, Eugene, OR 97401 (~12 positions)

• Vancouver (ENC-CV) – located at: 4480 SE Columbia Way, Vancouver, WA 98661 (~22 positions)

ENC addresses numerous federal, Army, and USACE policies and regulations in performing its work. ENC uses, maintains, and revises its own Policy and Procedure Manual (PPM) to define and document ENC’s Quality Management System for delivery of engineering and construction products and services.

2.0 Definitions

Throughout this Performance Work Statement (PWS) terms are defined as follows:

Audit: This contract covers various types of ISO 9001 audits, Initial Audit, Surveillance Audit, and Recertification Audit, all with the goal of maintaining current ISO 9001:2015 certification.

Contracting Officer’s Representative (COR): An ENC employee designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the contracting officer to perform specific technical or administrative functions. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract. The COR is responsible for evaluating Contractor performance.

Engineering and Construction Division (ENC): The Division, with a single management system, that is ISO 9001:2015 certified within the Portland District.

Lead Auditor: One auditor from the identified pool of assigned, certified auditors designated to lead each scheduled audit.

Management Representative (MR): A member of management appointed by ENC’s Division Chief who has the responsibility and authority as outlined in ENC’s Policy and Procedure Manual (PPM) and in the Management Representative Appointment Delegation Letter.

Procurement Contracting Officer (PCO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.

Policy and Procedure Manual: Defines and documents ENC’s QMS for delivery of engineering and construction products and services. The policies and procedures outline ENC responsibilities for establishing, implementing, maintaining, and communicating the QMS to employees and customers.

Project Manager (PM): The PM shall be responsible for the coordination of work developed under this contract.

Quality Control Inspector (QCI): The QCI shall ensure quality control of the contract deliverables, to include invoices.

Transfer of Certification: Transfer of ENC’s ISO 9001:2015 certification from one certification body to another.

3.0 References

a. ISO 9001:2015 Quality Management Systems-Requirements

b. ISO 19011:2018 Guidelines for Auditing Management Systems

c. IAF MD 5:2015, Issue 3 Determination of Audit Time of Quality and Environmental Management Systems

d. IAF MD 1:2018, Issue 2 Mandatory Document for the Audit and Certification of a Management System

Operated by a Multi-Site Organization

4.0 Government Will Provide

The Government will provide the following:

Work Space: A temporary desk work surface, or an office space (depending on availability), while the auditor is on-site to review documents and compile reports. The Government will supply electricity for the Contractor-furnished laptop while on-site.

Points of Contact: Points of contact in ENC for audit coordination will be identified after award.

Number of Employees: ENC will provide the number of current employees two months prior to the submittal of the audit plan for each scheduled audit.

Certificate: ENC will provide a black and white copy of its current ISO 9001:2015 certificate with the request for quote.

Previous Audit Reports: Upon award, the last three years of audit reports to include corrective actions.

Quality Management manuals and reports: One hard copy each of ENC’s current PPM and Quality Management Review (QMR) report will be provided while the auditor is on-site. Both documents must be returned to ENC’s MR prior to the out-brief of each audit.

Limitations: The Government will not furnish computers, electronic tablets, telephones, administrative support, lunch, or refreshments to the Contractor.

5.0 Contractor Shall Provide

Provide all labor, supplies, materials, parts, travel, and equipment necessary to perform the services required in this PWS. The Contractor shall be self-sufficient in performing task requirements to the maximum extent possible. Any Government information and/or furnished equipment required for completion of the identified tasks shall be requested in writing as part of the Contractor’s technical proposal and mutually agreed to as part of the contract award. The list of deliverables is provided in Attachment I, Deliverables Schedule.

Provide a minimum of three certified auditors who meet the qualifications for Paragraph 6.2, of which one or more shall be assigned as lead auditor(s) for the duration of this contract. This pool of auditors shall be assigned to perform the audits throughout the life of the contract. Designate one of the identified certified auditors from the pool of auditors as the lead auditor for each audit performed. Assume up to two auditors assigned for full audits, and one auditor for each surveillance audit.

The Contractor is required to take reasonable care in handling government-owned information and equipment during the course of the contract. The Contractor is required to maintain government-owned equipment in good working order.

If the Government provides property to the Contractor, the Contractor shall provide a management plan (control use, preserve, protect, repair and maintain) for the Government property in its possession. If subcontracts are included in this source of work, then the Prime Contractor shall include a management plan (control use, preserve, protect, repair and maintain) for the Government property in subcontractor possession.

6.0 Contractor and Auditor Qualification Requirements

6.1 Contractor Qualifications

The Contractor shall:

a. Be a current, accredited member of American National Standards Institute/American Society for Quality (ANSI-ASQ) National Accreditation Board, or an equivalent accreditation body that is a member of the International Accreditation Forum, Inc. (IAF), with an identified main scope of Management System Certification conforming to ISO/IEC 17021-1:2015 with Option A as the management system.

b. Be a Certifying Body which is authorized to audit and issue ISO 9001 certificate of registration of our quality management system; this Certifying Body must be accredited by an Accreditation Body whom is a member of the International Accreditation Forum, Inc. (IAF).

c. Be authorized, as a Certifying Body, to issue ISO 9001 certifications for scopes of accreditation in both Code 28, Construction, and Code 34, Engineering Services.

d. Have experience with Government agency’s with similar to USACE’s mission and requirements, as described in PWS Paragraphs 1.0 – 1.2.

e. Have at least six years of accreditation and a current certificate of accreditation that is free from suspension or revocation.

6.2 Assigned Certified Auditor Qualifications

Assigned Auditor and Audit team dedicated to ENC for the duration of the contract shall have education and background experience as follows:

a. Be certified with the International Register of Certified Auditors (IRCA) and/or Exemplar Global as a

Principal Auditor (Consultant) or Principal Auditor (Team Leader).

b. Meet the qualifications of ISO 19011:2018.

c. Be certified as Certified Auditor(s) for ISO 9001:2015 standard at least the previous three years.

d. Have at least three years’ experience conducting surveillance audits and have successfully completed at least 10 individual audits within six years of the date quotes are due.

e. Experience auditing a government agency (Local, State, or Federal) within six years of the date quotes are due. Auditor(s) shall have experience with government agency missions similar to USACE’s needs and requirements, as described in PWS Paragraphs 1.0 - 1.2.

NOTE: The contractor shall obtain the consent of the Contracting Officer prior to making auditor personnel substitutions. Replacements for personnel must possess qualifications equal to or exceeding the qualifications of the personnel being replaced, unless an exception is approved by the Contracting Officer.

7.0 Performance Standards, Requirements, and Deliverables (Also see Summary in Paragraph 8.0)

ENC is dedicated to continually improving its QMS. In addition to the scheduled audit(s), the Contractor shall maintain open communication to answer questions pertaining to the applicability of ENC’s QMS to the ISO 9001:2015, or most current version of ISO 9001, and to ISO 19011:2018.

7.1 Performance Standards

a. Workflow management. Provide product management, quality control, and coordination for work tasks during production of this contract. Designate a Project Manager (PM) to act as a primary point of contact (POC). The PM shall be responsible for the coordination of work developed under this contract. Designate a Quality Control Inspector (QCI) to ensure quality control of the contract deliverables, to include invoices.

Within seven days of award, advise the COR and MR, in writing, of the individual(s) so designated.

b. Transfer of Certification. Transfer of certification shall occur if Awardee is not the Certification Body of ENC’s current ISO 9001:2015 certificate.

c. On-site Communication. Communicate issues and findings upon discovery to the MR. Provide a final roll-up of issues and findings upon completion of the site visit to the MR and COR in .pdf format.

d. Briefings. Conduct a 30-minute to 1-hour opening meeting upon arrival at the site for each audit and a 30-minute to 1-hour closing meeting after each audit is completed to ENC Division Management, including the MR.

e. Scheduled Audits. Conduct each audit so as to satisfy the requirements of the current ISO 9001:2015 certification and in accordance with ISO 19011:2018. Time shall be set aside for any follow-up visits necessary to review, evaluate progress, and close any major findings that are discovered and documented during the site visit(s). An audit report is required 30 days after each audit, written in accordance with ISO 19011:2018.

f. Follow-on Clarification and Closure of Findings. Provide follow-on clarification or elaboration via telephone or e-mail as is necessary to carry out root cause analysis, containment, mitigation; to prepare corrective/preventive action plans; to verify/validate corrective/preventive actions; or to confirm adequacy of such plans to the COR and MR. Review Government responses to findings and certify closure of findings when satisfactory remedial action has been completed.

7.2 Performance Requirements

a. Task 1 Audit Schedule (CLIN 0001). ENC’s current ISO 9001:2015 registration is effective 15 SEP 2018 and expires on 25 OCT 2021.

Develop an audit schedule that covers up to two Surveillance Audits per year to maintain our current ISO 9001:2015 certification, and a Recertification Audit under ISO 9001:2015, or most current version of ISO 9001. Submit the audit schedule to the COR and MR within 15 calendar days of award. The audit schedule is subject to mutual agreement between the Contractor and the COR within 30 days of submittal.

The audit schedule may be revised in consultation with the COR and PCO during contract to conform to semi-annual or annual audit schedule recurrence.

Recent Audits:

• AUG 2019 – ISO 9001:2015 Surveillance audit, two auditor-days, conducted by one auditor, 211 employees

• FEB 2019 – ISO 9001:2015 Surveillance audit, two auditor-days, conducted by one auditor, 239 employees

• JUN 2018 – ISO9001:2015 Recertification/Transition audit, 6.5 auditor-days, conducted by one auditor, 255 employees

• FEB 2018 – ISO 9001:2008 Surveillance audit, 2.5 auditor days, conducted by one auditor, 224 employees

Anticipated Audit Schedule Recurrence Estimated Performed by Date

Initial Surveillance Audit By end of FEB 2020

Surveillance Audit(s) Annual or Semi-annual as determined by the lead auditor

By FEB 2021 (and AUG 2020 if semi-annual) of each calendar year

Recertification By JUL/AUG 2021, issuance of the new certificate must occur prior to 25 OCT 2021

Surveillance Audit(s) (Options)

Annual or Semi-annual as determined by the lead auditor

By FEB 2022 (and AUG 2022 if semi-annual) of each calendar year

By FEB 2023 (and AUG 2023 if semi-annual) of each calendar year

b. Task 2 Audit Scope and Plan. Provide an audit plan electronically to the COR and MR no less than one month prior to each scheduled audit. The plan shall include the audit scope with a description of the site(s) to be audited, activities and arrangements, audit criteria, on-site and off-site auditor days, and scheduled date(s) and time(s) for each site. The plan shall be mutually agreed upon between the COR and Contractor at least one week prior to the arrival of the auditor on site. Audit time and sampling shall be in accordance with IAF MD1:2018 and IAF MD5:2015 for a multi-site organization and the number of employees provided by the Government. The audit scope and plan shall be in accordance with ISO 19011:2018 requirements. The initial audit plan is due 20 days after contract award, regardless of when the initial audit is scheduled.

c. Task 3 Initial Surveillance Audit (CLIN 0001). Audit at least 25% of audit sites, in accordance with IAF MD1:2018, to evaluate ENC’s QMS compliance with ISO 9001:2015 standards. Provide an audit report in accordance with paragraph 7.2.f. A surveillance audit was performed in AUG 2019, therefore, to remain on schedule, the Contractor shall perform an initial surveillance audit under this contract by the end of FEB 2020.

d. Task 4 Surveillance Audit(s) (OPTIONAL CLIN 0002, 0003, and/or 0004). Audit at least 25% of audit sites, in accordance with IAF MD1:2018, to evaluate ENC’s QMS compliance with ISO 9001:2015 standards. Provide an audit report in accordance with paragraph 7.2.f. After completion of the Initial Surveillance Audit and finalization of the Audit Schedule, the Contractor shall inform the COR of the recommended approach of either annual (CLIN 0002) or semi-annual (CLIN 0003, CLIN 0004) surveillance audits. The Government will then exercise either Optional CLIN 0002, 0003, or 0004 via a contract modification in accordance with FAR clause 52.217-9, Option to Extend the Term of the Contract.

e. Task 5 Recertification Audit (CLIN 0005). Audit all audit sites to evaluate ENC’s QMS compliance with ISO 9001:2015 standards, or most current version. Provide an audit report in accordance with paragraph 7.2.f. Issue ENC a certificate demonstrating compliance to ISO 9001:2015, or current ISO 9001 standard, prior to 25 October 2021, assuming the Recertification Audit is successful.

f. Task 6 Audit Reports. Submit complete audit reports, detailing criteria, evidence, and findings in accordance with ISO 19011:2018, to the COR and MR within 30 calendar days of the completion of each audit. The audit report may include nonconformity reports, corrective and preventive action reports, and an audit follow-up report, if applicable.

g. OPTIONAL Surveillance Audit(s) 2022 (OPTIONAL CLINS 1001, 1002, or 1003): Complete an additional annual (CLIN 1001) or semi-annual (CLIN 1002, CLIN 1003) surveillance audit to ensure recertification status (no certification lapse) by maintenance of required surveillance schedules. This optional surveillance audit(s) would be exercised at the Government’s discretion in accordance with FAR clause 52.217-9, Option to Extend the Term of the Contract.

h. OPTIONAL Surveillance Audit(s) 2023 (OPTIONAL CLINS 2001, 2002, or 2003): Complete an additional annual (CLIN 2001) or semi-annual (CLIN 2002, CLIN 2003) surveillance audit to ensure recertification status (no certification lapse) by maintenance of required surveillance schedules. This optional surveillance audit(s) would be exercised at the Government’s discretion in accordance with FAR clause 52.217-9, Option to Extend the Term of the Contract.

7.3 Deliverables

a. Personnel Matrix. Within 14 days of contract award, submit an electronic PDF of the matrix of all Contractor and subcontractor personnel on this contract, their roles and responsibilities, including the PM, auditors, designated QCI, and accounting personnel to the COR and MR.

The Contractor shall be responsible for the professional and technical competence of the personnel it assigns to perform the obligations under the contract. Replacement of personnel (meeting the qualifications identified within this contract) shall be coordinated with and approved by the Contracting Officer, carried out as quickly as possible, and in a manner that shall not adversely affect the performance obligations under the contract.

b. Anti-Terrorism/Operations Security (AT/OPSEC). Provide the submittals required in accordance with paragraph 8.3.

c. Audit Schedule, according to Task 1.

d. Audit Scope and Plan, according to Task 2, for each audit.

e. Surveillance Audit Reports, according to Tasks 3 and 4.

f. Recertification Audit Report, according to Task 5.

g. ISO 9001:2015 Certificate. Provide a new ISO 9001:2015, or most current version, certificate within 30 calendar days of the completion of the recertification audit.

8.0 Performance Requirements Summary (PRS)

The PRS is intended to ensure that the Government receives the services for which it contracted. The Government will only pay for services received. The Performance Requirements Summary (PRS) determines whether the Contractor meets the performance standards of the Contract, as well as provides guidelines for how and when surveillance will be performed. It ensures timeliness, effectiveness, and ensures that the Contractor is delivering the results specified in the contract. Government contract quality assurance will be performed at such times and/or places as may be necessary to determine the services conform to contract requirements.

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable quality levels (AQL) of service required for each requirement. These thresholds are critical to mission success.

8.1 Performance Requirements Summary Table

Below are the criteria against which the performance of the Contractor will be evaluated. Work will be considered not to have been performed when any one of the following conditions exists in accordance to the Performance Requirement Summary below:

8.2 Surveillance Methods

Periodic and 100% inspections by the COR will serve as the surveillance methods. If the COR discovers deficiencies and/or receives complaints, the COR will pass them on to the Contractor's PM for correction.

8.3 Unacceptable Performance

PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks) Performance Standards Acceptable Quality Levels

Surveillance

Validated Complaints

Task 1 – Audit Schedule (PWS Paragraph 7.2.a)

Contractor delivers a draft Audit Schedule within 15 days of contract award.

Zero deviation from PWS

100% Inspection

0 per contract

Task 2 – Audit Scope and Plan (PWS Paragraph 7.2.b)

Contractor submits draft audit scope and plan within 20 days of contract award, and 30 days prior to all other audits.

Zero deviation from PWS

100% Inspection

0 per contract

Task 3 – Initial Surveillance Audit (PWS Paragraph 7.2.c)

Contractor performs audit according to audit schedule, scope, and plan.

Zero deviation from PWS

Periodic Inspection

0 per contract

Task 4 – Surveillance Audit(s) (PWS Paragraphs 7.2.d, 7.2.g, 7.2.h)

Contractor performs audit according to audit schedule, scope, and plan.

Zero deviation from PWS

Periodic Inspection

0 per contract

Task 5 – Recertification Audit (PWS Paragraph 7.2.e)

Contractor performs audit according to audit schedule, scope, and plan.

Zero deviation from PWS

Periodic Inspection

0 per contract

Task 6 – Audit Reports (PWS Paragraph 7.2.f)

Contractor delivers all Audit Reports within 30 days after each audit.

Zero deviation from PWS

Periodic Inspection

1 per contract

Personnel Matrix (PWS Paragraph 7.3.a)

Contractor delivers matrix within 14 days of award

Zero deviation from PWS

100% Inspection

0 per contract

AT/OPSEC Submittals (PWS Paragraph 7.3.b)

Contractor provides submittals within timeframes indicated

Zero deviation from PWS

100% Inspection

0 per contract

ISO 9001:2015 Certificate (PWS Paragraph 7.3.g)

Contractor provides certificate, if applicable, by 20 SEP 2021.

Zero deviation from PWS

100% Inspection

0 per contract

Invoice Packages (PWS Paragraph 10.2)

Contractor submits timely and accurate invoices

Zero deviation from PWS

100% Inspection

0 per contract

When performance is determined unacceptable, as defined in the Performance Requirements Summary, the COR will inform the Contractor’s PM that performance is unacceptable and provide written documentation.

Refer disputes in surveillance to the Contracting Officer.

The COR will notify the Contracting Officer of less than acceptable performance. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government. When the defect(s) in services cannot be corrected by re-performance, the Government may:

a. Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

b. Reduce the contract price to reflect the reduced value of the services performed.

c. If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

(1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the

Government that is directly related to the performance of such service;

(2) Issue Cure Notice;

(3) Terminate the contract for Government convenience; and / or

(4) Terminate the contract for Cause.

8.4 Correction of Non-Performance of Work

Employ an adequate quantity of personnel to ensure that any area found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after noncompliance has been observed by or reported to and verified by the COR.

8.5 Damages Caused by the Contractor

Contractor shall be held accountable and liable to the Government for any damages to Government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractor, subcontractors, associates, or their employees.

8.6 Interference with Government Operations

Contractor and their employees shall perform all work in such a way as to not interfere with regularly scheduled Government operational activities.

8.7 Additional Services

The Contractor shall not perform any services under this contract that are considered by the Contractor or Government to be a change in work or services required by this agreement without the written approval of the Contracting Officer.

8.8 Use of Information

The information developed, gathered, assembled, and reproduced by the Contractor or his sub-contractors, or their associates, in fulfillment of the contract requirements as defined in or related to this PWS, shall not be used for any purposes at any time without the written consent of the Contracting Officer.

9.0 Travel, Safety, and Security – Anti-Terrorism, Operations Security (AT/OPSEC)

This section presents safety and security requirements that may involve training of Contractor and/or subcontractor training in order to work on a Government site. Maintain a current roster of the names of employees who have completed the safety and security training, the title of the training completed, the most recent date that the training was completed, method of training delivery, and the instructor's name if applicable.

Submit the roster to the COR no later than five calendar days after each employee has received the training.

Update the roster and resubmit to the COR no later than five calendar days after any changes.

All Contractor employees, including subcontractor employees, who are not in possession of the appropriate clearances and training, will be escorted in areas where they may be exposed to classified, sensitive materials, and/or sensitive or restricted areas.

9.1 Travel

This is a firm-fixed-price contract. All travel costs associated with the performance of services shall be included with quoted price. No adjustment will be made to the travel costs based upon actual contractor costs.

9.2 Safety

Conform to all safety standards of the most recent edition and its changes of the USACE Safety and Health Requirements Manual EM-385-1-1 (2014). EM 385-1-1 and its changes is available online at (http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf). EM 385- 1-1 states, “Contractors shall comply with the latest version of EM 385-1-1 (including interim changes) that is in effect on the date of solicitation.”

9.3 Security - Anti-Terrorism, Operations Security (AT/OPSEC)

For applicable contracts, all Contractor and all associated subcontractor employees shall comply with applicable facility access and local security policies and procedures. If any of the following requirements have been fulfilled within one year prior to award of this contract, verification of such shall be provided by the Contractor to the COR.

All costs for this training shall be considered incidental to the work, and therefore, no additional payment will be made. Training is an annual requirement and will expire one year from completion date. Obtain training DVD from the Technical Services Analyst (TSA), Danielle Jacquot-Matt, Danielle.A.Jacquot@usace.army.mil.

Submit the training completion certification within the timelines identified below. The Contractor shall maintain training documentation on site, including the individual's name and date of training completion.

9.3.1 AT Level I Training

All Contractor employees, to include sub-contractor employees, requiring access to Corps facilities and controlled access areas shall complete AT Level I awareness training with 30 calendar days after contract award date. The Contractor shall submit a signed and dated training roster for each affected Contractor and sub-contractor employee to the COR within five calendar days after completion of training by all employees and sub-contractor personnel. Obtain training DVD from the TSA, Danielle Jacquot-Matt, Danielle.A.Jacquot@usace.army.mil. Estimated training time is 10 minutes per individual.

9.3.2 Access and General Protection/Security Policy and Procedures

If required, all Contractor and all associated Sub-Contractor employees shall comply with applicable facility access and local security policies and procedures. The Contractor shall also provide to the COR and Project Security Point of Contact (POC) all information required for background checks to meet facility access requirements to be accomplished by the Security Office. The Contractor workforce must comply with all personal identity verification requirements as directed by the Department of Defense (DoD), Headquarters Department of Defense (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, shall the Force Protection Condition (FPCON) at any individual facility change;

the Government may require changes in Contractor security matters or processes.

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf

a. Contractors who do Not Require CAC, but Require Access to a DoD Facility or Installation. The Contractor and all Sub-Contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) applicable installation, facility, and area access and local security policies and procedures provided by the Government Representative.

b. Identification of Employees. The Contractor shall submit, by secure means (through a password protected spreadsheet or Adobe document, or encrypted email) a complete, dated, signed list of all Contractor and subcontractor employees and their titles who will be working on the project to the COR within fifteen days prior to the commencement of the work. This listing shall be revised and resubmitted when personnel changes occur. The following information shall be provided:

- Name of Contractor

- Name of Employee

- Employee’s birth date

- Employee’s place of birth

- Employee’s valid identification with photo

c. Non-US Citizen Employees. The Contractor shall submit color photocopies of the Permanent

Resident Card or passport to the COR of all Contractor employees who are non-US citizens. The COR will provide the Portland District Security Office the submitted photocopies at least one month (30 calendar days) in advance of the start of work by the employees. Contractor personnel who are non-US citizens shall not be permitted access to the Project until the Foreign Visitor Authorization is received from HQUSACE. Contractor personnel who are non-US citizens shall not be permitted to work on the contract at all until Foreign Visitor Authorization is received.

9.3.3 iWATCH and/or CorpsWatch Training

All Contractor and all associated sub-contractors shall complete the local iWATCH, CorpsWatch, See Something, Say Something program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.