B1_SOLICATION_18Q00.pdf

W9126G18Q0017

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1

Funded Amt:

Trinity Region Summer Gate Attendants

FY18 Trinity Region Summer GA The contractor shall provide all labor, materials, supplies and equipment to furnish gate attendant services at various parks in accordance with the attached performance work statements.

Multiple awards will be made for Trinity Region, Fort Worth Regional Lakes. Fill out bid schedules "SEPARATELY" when bidding on multiple Park Positions.

Please see Instructions to Offerors. Incomplete quotes shall be considered nonresponsive and will not be considered or evaluated. If a quoter declines to accept a purchase order for a park, the quoter will not be considered for any other awards offered in the solicitation. Only one offer will be made by the Government.

PROPOSAL DUE DATE: 12 FEBRUARY 2018 2:00 PM

EMAIL ALL QUOTES TO: stella.i.morales@usace.army.mil AND TO CIV-OPS.Proposals@usace.army.mil POC: Stella Morales, (817) 886-1074, stella.i.morales@usace.army.mil

NAICS CD: 721211

, FSC CD: R699

KO STATEMENT

Only a warranted Contracting Officer (either a Procuring Contracting Officer (PCO), or an Administrative Contracting Officer (ACO)), acting within their delegated limits, has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the terms and conditions of this contract you shall not proceed with the change and shall immediately notify the Contracting Officer.

52.214-5000

52.214-5000 APPARENT CLERICAL MISTAKES (MAR 1995)—EFARS

ARITHMETIC DISCREPANCIES

(a) For the purpose of initial evaluations of bids, the following will be utilized in the resolving arithmetic discrepancies found on the face of bidding schedule as submitted by the bidder:

(1) Obviously misplaced decimal points will be corrected;

(2) Discrepancy between unit price and extended price, the unit price will govern;

(3) Apparent errors in extension of unit prices will be corrected;

(4) Apparent errors in addition of lump-sum and extended prices will be corrected.

(b) For the purpose of bid evaluation, the government will proceed on the assumption that the bidder intends his bid to be evaluated on basis of the unit prices, the totals arrived at by resolution of arithmetic discrepancies as provided above and the bid will be so reflected on the abstract of bids.

(c) These correction procedures shall not be used to resolve any ambiguity concerning which bid is low.

INSTRUCTIONS TO BIDDERS

INSTRUCTIONS TO QUOTER

QUOTER DUE DATE/LOCAL TIME: see block 8, SF 1449 Central Standard Time (CST) POINT OF CONTACT: Stella Morales Phone: 817-886-1074 EMAIL your proposal to: CIV‐OPS.Proposals@usace.army.mil AND stella.i.morales@usace.army.mil

Quotes shall be accepted via “EMAIL ONLY,” no fax, mail, express mail, or hand carry, “NO EXCEPTIONS.” Subject line of email must include the solicitation number.

For additional help contact your local Procurement Technical Assistance Centers (PTAC).

Centers were created by Congress to assist businesses seeking to compete on federal contracts.

Services are generally free; however, a small fee may be charged for certain services. Please use website http://www.aptac-us.org/new/ to contact a center to assist you in the preparation for a federal contract, registering in SAM or other required systems.

SYSTEM FOR AWARD MANAGEMENT (SAM) is REQUIRED to receive an award on all federal government contracts. Therefore, contractors are encouraged to begin this process sooner rather than later. If already registered, please ensure your registration is ACTIVE. The website to register with SAM is: www.sam.gov.

DATA UNIVERSAL NUMBERING SYSTEM (DUNS) is REQUIRED. Dun & Bradstreet (D&B) provides a DUNS Number, a unique nine digit identification number, for each physical location of your business.

DUNS Number assignment is FREE for all businesses required to register with the US Federal government for contracts or grants in the System for Award Management (SAM see below).

The website to obtain your DUNS number: http://fedgov.dnb.com/webform for technical difficulties, contact govt@dnb.com

ONLINE REPRESENTATIONS AND CERTIFICATIONS APPLICATIONS (ORCA)

allows contractors to complete a one-time certification and representations for your use on any solicitation. The website to complete ORCA is available at the System for Award Manager (SAM): www.sam.gov. The information previously maintained in CCR, FedReg and ORCA now is contained within the Entity Management area in SAM. Legacy EPLS information resides in the Performance Information area of SAM. Contractors MUST be certified in the NAICS Code and Size Standard applicable with this solicitation.

ATTENTION TO OFFEROR(s)/CONTRACTOR(s): On July 14, 2014, Small Business Administration (SBA) increased the monetary-based industry size standards to account for inflation. You must update your Representations (Reps) and Certifications (Certs) for the impacted North American Industry Classification System (NAICS) codes identified with an exclamation point "!" next to the "Small Business" value in the System for Award Management (SAM). Please log into SAM, review, and resubmit your registration to apply the new size standard.

WAGE RATES: The Service Contract Act applies (see attached wage rates in Section J). Note: Does not apply to Contractors registered in System for Award Management (SAM) as Sole Proprietorships.

CHECKLIST

Below is a checklist to assist you to ensure all the proper documents are returned for consideration on this solicitation. Only those items checked below as “required” must be returned

Required Contractor Item

Complete page 1 of Solicitation (SF 1449-Sign and date in block 30).

Complete Bid Schedule(s) Solicitation Contract Task Order 1

Fill out bid schedules “SEPARATELY“when bidding multiple Park Positions

Complete Contractor Information Sheet below: Include your SSN or firm’s Tax ID Number (TIN) and active email address.

You may be notified of your selection by this method!!!

Offerors shall complete electronically ORCA profile on line in SAMS:

Clause 52.212-3 (Section K- Representation, Certifications and Other Statements of Offerors),paragraph (b) of solicitation AND submit complete ORCA profile.

Offerors shall submit an active SAM registration (Attach first page).

The System for Award Management (SAM) is the Official U.S.

Government system that consolidated the capabilities of CCR/FedReg, ORCA and EPLS. Website: www.sam.gov

Add NAICS Code 721211 to your Representations and Certification in SAMS.

Complete clause 52.209-5 of the solicitation

EMAIL Past Performance Questionnaire to a former employer or person who can vouch for your work capability or volunteer work.

Ensure former employer return the form and references the solicitation number in the email subject line. EMAIL TO:

CIV-OPS.Proposals@usace.army.mil and stella.i.morales@usace.army.mil. The Government reserves the right to evaluate past performance based on such information as the Contracting Officer’s knowledge and previous experience with the item or service being purchased, customer’s surveys or other reasonable basis, without the existance of a formal database.

Provide Experience in the form of a resume

Scan all documents into a single.pdf file. (For Help contact your local Library, copy centers or PTACs-http://www.aptac-us.org/new/

EMAIL your proposal to: CIV-OPS.Proposals@usace.army.mil and stella.i.morales@usace.army.mil Subject line of email: Include the solicitation number and your name

Clause 52.228-5: See Section Titled “Insurance” and Clause 52.228-5 (Section H) for insurance requirements

Contractor Information Sheet

**THIS MUST BE COMPLETED AND RETURNED WITH YOUR QUOTE**

I am submitting on several gate attendant contracts. The team below shall be available for all.

I am submitting on several gate attendant contracts and this team only applies to:

______________________(identify the Lake) ____________________(identify the Park)

Team Members

NAME: Person #1 SSN/TIN:

(Last, First Middle) (Social Security Number)

Person #2 SSN/TIN:

(Last, First Middle) (Social Security Number)

IN THE EVENT OF AWARD, ISSUE CONTRACT TO:

NAME

(Last, First Middle)

ADDRESS

(Number & Street) (City, State and Zip)

HOME PHONE NUMBER MOBILE

(Area code and number) (Area code and number)

EMAIL ADDRESS________________________________________________________________

DUNS NUMBER CAGE CODE NUMBER

SSN/TIN NUMBER ______________________________

PPQ

NAVFAC/USACE PAST PERFORMANCE QUESTIONAIRE (Form PPQ-0)

CONTRACT INFORMATION (Contractor to complete Blocks 1-4)

1. Contractor Information Firm name: CAGE Code:

Address: DUNS Number:

Phone Number:

Email Address:

Point of Contact: Contact Phone Number:

2. Work Performed as: Prime Contractor Sub Contractor Joint Venture Other (Explain) Percent of Project work performed:

If subcontractor, who was the prime (Name/Phone #):

3. Contract Information Contract Number:

Delivery/Task Order Number (if applicable):

Contract type: Firm Fixed Price Cost Reimbursement Other (please specify):

Contract Title:

Contract Location:

Award Date (mm/dd/yy):

Contract Completion Date (mm/dd/yy):

Actual Completion Date (mm/dd/yy) Explain Differences:

Original Contract Price (Award Amount):

Final contract Price (to include all modifications, if applicable):

Explain Differences:

4. Project Description:

Complexity of Work High Med Routine How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements, conditions, etc.)

CLIENT INFORMATION (Client to complete Blocks 5-8)

5. Client Information Name:

Title:

Phone Number:

Email Address:

6. Describe the client’s role in the project:

7. Date Questionnaire was completed (mm/dd/yy):

8. Client’s Signature:

NOTE: NAVFAC/USACE REQUESTS THAT THE CLIENT COMPLETES THIS QUESTIONNARIE AND SUBMITS DIRECTLY BACK TO THE OFFEROR. THE OFFEROR WILL SUBMIT THE COMPLETED QUESTIONNARIE TO USACE WITH THEIR PROPOSAL, AND MAY DUPLICATE THIS QUESTIONNAIRE FOR FUTURE SUBMISSION ON USACE SOLICITATION. CLIENTS ARE HIGHLY ENCOURAGED TO SUBMIT QUESTIONNAIRES DIRECTLY TO THE OFFEROR. HOWEVER, QUESTIONNAIRES MAY BE SUBMITTED DIRECTLY TO USACE. PLEASE CONTACT THE OFFEROR FOR USACE POC INFORMATION. THE GOVERNMENT

RESERVES THE RIGHT TO VERIFY ANY AND ALL INFORMATION ON THIS FORM.

AFTER COMPLETION, PLEASE EMAIL TO: CIV‐OPS.Proposals@usace.army.mil Ensure the former employer references the solicitation number in the email subject line.

ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT

YOUR EVALUATIONOF THE CONTRACTOR’S PERFORMANCE

RATING DEFINITION NOTE

(E) Exceptional Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

An Exceptional rating is appropriate when the Contractor successfully performed multiple significant events that were of benefit to the Government/Owner. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

(VG) Very Good Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

A Very Good rating is appropriate when the Contractor successfully performed a significant event that was a benefit to the Government/Owner. There should have been no significant weaknesses identified.

(S) Satisfactory Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

A Satisfactory rating is appropriate when there were only minor problems, or major problems that the contractor recovered from without impact to the contract. There should have been NO significant weaknesses identified. Per DOD policy, a fundamental principle of assigning ratings is that contractors will not be assessed a rating lower than Satisfactory solely for not performing beyond the requirements of the contract.

(M) Marginal Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

A Marginal is appropriate when a significant event occurred that the contractor had trouble overcoming which impacted the Government/Owner.

(U) Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

An Unsatisfactory rating is appropriate when multiple significant events occurred that the contractor had trouble overcoming and which impacted the Government/Owner. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating.

(N) Not Applicable No information or did not apply to your contract

Rating will be neither positive or negative.

TO BE COMPLETED BY CLIENT

PLEASE CIRCLE THE ADJECTIVE RATING WHICH BEST REFLECTS

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE.

1. QUALITY

a) Quality of technical data/report preparation efforts E VG S M U

N

b) Ability to meet quality standards for technical performance E VG S M U

N

c) Timeliness/effectiveness of contract problem resolution without extensive customer guidance.

E VG S M U

N

d) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

E VG S M U

N

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

a) Compliance with contract delivery/completion schedules including any significant intermediate milestones. (If liquidated damages were assessed or the schedule was not met, please address below)

b) Rate the contractor’s use of available resources to accomplish tasks identified in the contract E VG S M U

N

3. CUSTOMER SATISFACTION:

a) To what extent were the end users satisfied with the project? E VG S M U

N

b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes; responsiveness to administrative reports, businesslike and communication)

c) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer? E VG S M U

N

d) Overall customer satisfaction E VG S M U

N

4. MANAGEMENT/PERSONNEL/LABOR

a) Effectiveness of on-site management, including management of subcontractors, suppliers, materials, and /or labor force? E VG S M U

N

b) Ability to hire, apply, and retain qualified workforce to this effort E VG S M U

N

c) Government Property Control E VG S M U

N

d) Knowledge/expertise demonstrated by contractor personnel E VG S M U

N

e) Utilization of Small Business concerns E VG S M U

N

f) Ability to simultaneously manage multiple projects with multiple disciplines E VG S M U

g) Ability to assimilate and incorporate changes in requirement and/or priority, including planning, execution and response to Government changes

h) Effectiveness of overall management (including ability to effectively lead, manage and control the program) E VG S M U

N

5. COST/FINANCIAL MANAGEMENT

a) Ability to meet the terms and conditions within the contractually agree price(s)? E VG S M U

N

b) Contractor Proposed innovative alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the client

c) If this is/was a Government cost type contract, please rate the Contractor’s timeliness and accuracy in submitting monthly invoices with appropriate back-up documentation, monthly status reports.

Budget variance reports, compliance with established budgets and avoidance of significant and/or unexplained variances (under runs or overruns)

d) In the Contractor’s accounting system adequate for management and tracking of costs? If no, please explain in Remarks section. YES NO

e) If this is/was a Government contract, has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? Indicate if show cause or cure notices were issued, or any default action in comment section below.

YES

NO

f) Have there been any indication that the contractor has had any financial problems? If yes, please explain below. YES NO

6. SAFETY/SECURITY

a) To What extent was the contractor able to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues? (Includes: following the users rules, regulations, and requirements, regarding housekeeping, safety, correction of noted deficiencies, etc.)

b) Contractor complied with all security requirements for the project and personnel security requirements. E VG S M U

N

7. GENERAL

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues)

b) Compliance with contractual terms/provisions (explain if specific issues)

E VG S M U

N

c) Would you hire or work with this firm again? (If no, please explain below)

YES NO

d) In Summary, provide an overall rating for the work performed by this contractor. E VG S M U

N

Please provide responses to the questions above (if applicable) and/or additional remarks. Furthermore, please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating performance risk (Please attach additional pages in necessary):

AFTER COMPLETION, PLEASE EMAIL TO: CIV‐

OPS.Proposals@usace.army.mil stella.i.morales@usace.army.mil. Ensure the former employer references the solication number in the email subject line.

INSURANCE

REQUIRED INSURANCE – In accordance with FAR 52.228-5

Prior to commencement of work, the Contractor shall furnish the original of his Insurance Certificate directly to the lake office. The Contractor shall maintain, during the entire period of his performance under this contract, the minimum insurance requirements of the State of Texas:

$30,000 for each injured person, up to a total of $60,000 per accident, and $25,000 for property damage per accident. This basic coverage is called 30/60/25 coverage. An endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer.

NOTE:

(1) It is recommended that the contractor furnish a copy of the foregoing requirements to his insurance company in order to assure that an Insurance Certificate is issued meeting the minimum requirements shown. The Insurance Certificate shall also show the contract number to which it applies as well as a brief description and location of the work.

BID SHEETS

BID SCHEDULE

Benbrook Lake

South Holiday Park, Shift B

Note: The Term of the Base Contract is from 05 April 2018 through 04 April 2019 and the term of the Option is from 05 April 2019 through 04 April 2020. The actual performance time is shown in the Bid Schedule Below.

ITEM

NO.

DESCRIPTION

Contract Gate Attendant Services

Quantity

Unit Price Days

TOTAL

Base Period:

05 APRIL 2018- 30 SEPTEMBER 2018

Option Period 1:

05 APRIL 2019- 30 SEPTEMBER 2019

TOTAL AMOUNT :

Benbrook Lake

Bear Creek Park, Shift B

Note: The Term of the Base Contract is from 05 April 2018 through 04 April 2019 and the term of

Mustang Park, Shift A

Note: The Term of the Base Contract is from 01 April 2018 through 31 March 2019 and the term of the Option is from 01 April 2019 through 31 March 2020. The actual performance time is shown in the Bid Schedule Below.

01 APRIL 2018- 27 SEPTEMBER 2018

01 APRIL 2019- 27 SEPTEMBER 2019

Mustang Park, Shift B

BID SHEET

North Holiday Park, Shift A the Option is from 01 April 2019 through 31 March 2020. The actual performance time is shown in the Bid Schedule Below.

North Holiday Park, Shift B

Rocky Creek Park, Shift A the Option is from 01 April 2019 through 31 March 2020. The actual performance time is shown in

Rocky Creek Park, Shift B

Bardwell Lake

High View Park, Shift A

NOTE: The term of the Base Contract is from 02 April 2018 through 31 March 2019 and the term of the bid schedule below:

02 APRIL 2018- 30 SEPTEMBER 2018

01 APRIL 2019- 30 SEPTEMBER 2019

Mott Park, Shift A

NOTE: The term of the Base Contract is from 02 April 2018 through 31 March 2019 and the term of

02 APRIL 2018- 30 SEPTEMBER 2018

Waxahachie Creek Park, Shift A

NOTE: The term of the Base Contract is from 01 April 2018 through 31 March 2019 and the term of

01 APRIL 2018- 30 SEPTEMBER 2018

Waxahachie Park, Shift B

NOTE: The term of the Base Contract is from 01 April 2018 through 04 April 2019 and the term of

01 APRIL 2018- 30 SEPTEMBER 2018

Lavon Lake

East Fork Park, “B” Position

NOTE: The term of the Base Contract is from 05 April 2018 through 04 April 2019 and the term of

05 April 2018 to 30 September 2018

05 April 2019 to 30 September 2019

Clear Lake Park “B” Position

NOTE: The term of the Base Contract is from 05 April 2019 through 04 April 2019 and the term of the Option Year is from 05 April 2019 through 04 April 2020. The actual performance time is shown in the bid schedule below:

Lavonia Park, “A” Position the Option is from 01 April 2019 through 31 March 2020. The actual performance is shown in the bid schedule below.

01 April 2018 to 30 September 2018

01 April 2019 to 30 September 2019

Lavonia Park, “B” Position

NOTE: The term of the Base Contract is from 05 April 2018 through 04 April 2019 and the term of the Option Year is 05 April 2019 through 04 April 2020. The actual performance time is shown in

Lavon Lake, Avalon Park the Option year is 01 April 2019 through 31 March 2020. The actual performance time is shown in the Bid Schedule below:

01 April 2018 to 30 September 2018

01 April 2019 to 30 September 2019

Lewisville Lake

Westlake Park “A”

NOTE: The term of the Base Contract is from 01 April 2018 through 31 March 2019 and the term of the Option Year One is 01 April 2019 through 31 March 2020 and Option Year Two is from 01 April 2020 through 31 March 2021 . The actual performance time is shown in the Bid Schedule below:

01 April 2018 to 27 September 2018

01 April 2019 to 27 September 2019

Option Period 2:

01 April 2020 through 27 September 2020

92 _________

Lewisville Lake

Westlake Park “B”

NOTE: The term of the Base Contract is from 05 April 2018 through 04 April 2019 and the term of the Option Year One is 05 April 2019 through 04 April 2020 and Option Year Two is from 05 April 2020 through 04 April 2021 . The actual performance time is shown in the Bid Schedule below:

Option Period 2:

05 April 2020 through 30 September 2020

91 _______

QASP

FORT WORTH DISTRICT

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Gate Attendant Services. This plan sets forth the procedures and guidelines the government quality assurance inspector will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1. The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members of the Integrated Project Team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the Government to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

1.2.2. Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The Contractor shall furnish all necessary management, supervision, inspection, personnel, materials, supplies, equipment, transportation, and vehicles, except as otherwise provided within the scope of work and specifications, required to perform the specified services. The Contractor’s work and responsibility will include, but not limited to, all job planning, programming, scheduling, administration, quality control, and management necessary to accomplish the required specified services. The Contractor will ensure that all work is accomplished in accordance with the contract, all applicable laws, municipal codes, regulations and/or written directives issued by the Contracting Officer.

1.3.2 This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur. The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively. This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer (KO)

The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving performance issues with contractor. The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

2.2 Lake Manager

The Lake Manager will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract. The Lake Manager’s responsibilities include:

Designate GQAR persons Document daily reports, safety and inspections for contract compliance Conduct pre-work conference and assure performance of the contract requirements.

2.3 Government Quality Assurance Representative (GQAR)

Government Quality Assurance Representative (GQAR) is responsible for the following:

Conduct surveillance of ongoing contract work.

Provide review of submittals to Lake Manager.

Review Activity Hazard Analysis with Contractor at each phase of work to assure that hazards are accurately recognized and mitigated.

Complete daily reports for all service periods, identifying work status, conditions and items of discussion pertaining to the contract.

Monitor safe working conditions are always present for all personnel, both contract personnel and government personnel, GQAR personnel are authorized to immediately stop any activity considered unsafe in order to address the hazards properly.

Monitor ongoing work for environmental considerations.

2.4 Identification of Required Performance Standards/Quality Levels

The required performance standards and/or quality levels are included in the PWS and in Attachment 1, “Performance Requirements Summary”. If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level may result in a deduction from the monthly amount.

3. METHODOLOGIES TO MONITOR PERFORMANCE

3.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance include:

100% Inspection – Each month, GQAR shall review the use fee documentation.

Unscheduled Inspections by the GQAR.

Observation of contractor’s daily activities and progress will be conducted by COE QA personnel.

QA personnel will monitor/verify hours of work completed by the contractor. Periodic random audits will be conducted.

3.2. Potential Problem Areas where Surveillance will be emphasized:

Supplies, materials, and equipment used by the contractor must conform to specifications.

Work hours and work days shall be outlined within the Scope of Work.

Contract will be monitored using 100% Quality Assurance (use fee program) and using

Government Quality Assurance Representatives (GQAR) in coordination with the Contractor’s Quality Control Representative (CQCR). Daily reports by CQCR per J 1.9. This does not mean our GQAR team has to be there continuously, but that we will provide almost continuous monitoring of the work and verification that the completed work is in contract compliance.

Verify that the Safety Officer uses Activity Hazard Analysis. Update the AHA as required.

Contractor to provide all required PPE for safety of workers.

Safety requirements per specification, EM385-1-1 and OSHA shall be strictly monitored.

3.3 Monitoring

The Contract Specification shall be frequently reviewed by the GQAR and the CQCR in determining the quality of work to be performed and the technical guidance for the work to be performed. The GQAR will be present at all times for all work, and the GQAR will inspect all work performed for contract compliance and issues of concern will be brought up to the CQCR for remedial action. Any questions that arise by the GQAR or the CQCR will be addressed by the KO for a final decision. The GQAR shall verify performance of this contract by onsite inspections and personal observations of ongoing work.

3.4 Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to KO as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the KO.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

3.5 Acceptable Quality Levels/ Allowable Deviations

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities such as those involving user fee collection and reservation system operation, the desired performance level is established at 100 percent, and minimum acceptable quality level will be based on the attached Payment Analysis and Performance Requirements Summary. Other levels of performance are keyed to the relative importance of the task to the overall mission performance.

4. QUALITY ASSURANCE DOCUMENTATION

4.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in Attachment 1.

4.2 Monitoring Forms

The Government’s QA surveillance, accomplished by the GQAR, will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the Government’s assessment of the contractor’s performance under the contract to ensure that the required results in accordance with the Performance Requirements Summary are being achieved.

The CQAR will retain a copy of all completed QA surveillance forms for review.

5. ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

5.1 Documenting Performance.

5.1.1. Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. When unacceptable performance occurs, the KO shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication.

5.1.2 When formal written communication is required, the GQAR shall prepare a Contract Discrepancy Report (CDR) (Attachment 4), and present it to the contractor's task manager or on-site representative.

5.1.3 The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the KO. The Government shall review the contractor's corrective action plan to determine acceptability.

5.1.4 Failure to meet the AQL may result in a deduction from the monthly payment, using the deduction percentages shown in Attachment 1. Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

4.2 Reporting

4.2.1 Contractor Reporting Requirements:

Provide Reports, Schedule of work and updates as required by the Contract specifications.

Provide names of all personnel which will be working on-site.

CQCR daily report (J 1.9) provided to the GQAR each work day, and verified by the GQCR.

Provide Safety meetings as required by EM385-1-1 and Accident Prevention Plan.

Provide copy of each AHA signed by all employees who were briefed on hazards.

4.3 Reviews and Resolution

4.3.1 The KO may require the contractor’s project manager, or a designated alternate, to meet with the KO and other Government personnel as deemed necessary to discuss performance evaluation. The KO will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor;

however, if the need arises, the contractor will meet with the KO as often as required or per the contractor’s request.

The agenda of the reviews may include:

Monthly performance assessment data and trend analysis Issues and concerns of both parties Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis Recommendations for improved efficiency and/or effectiveness

4.3.2 This contract shall be monitored by the Government using the unscheduled inspections, while the use fee program documentation will use the 100% inspection technique. Any areas of performance which have not been sufficiently completed will be identified and the contractor will be responsible to provide mitigation of deficiencies until meeting contract specifications.

4.4 Payment Analysis

4.4.1 Definitions

4.4.1.1 Allowable Deviation. The allowable deviation is the allowable margin of error allowed the Contractor under the Unscheduled Inspection method. If the total number of written warnings per inspection period (Invoice Period, unless otherwise specified) is equal to or greater than the deviation level, the services will be considered unsatisfactory.

4.4.1.2 Contract Percent. Contract percent are the percentages of the total invoice amount assigned to each job element.

4.4.1.3 Unscheduled Inspection. Unscheduled Inspection is a surveillance method consisting of impromptu evaluations of contract requirements. As the name implies these inspections are conducted whenever the inspector determines. During a normal month a minimum of two inspections will be conducted.

4.4.1.4 Deductions. Deductions will be made when the number of written warnings equals or exceeds the allowable deviation level.

4.4.2. Payment Analysis

4.4.2.1 Monitoring. Inspection of all services performed will be accomplished by unscheduled inspections performed by Government Personnel or by 100% inspection for use fee program. Quality assurance inspections may be documented by the use of standardized inspection forms signed by the government inspector.

Both Government and Contractor will receive a copy of each completed inspection form.

4.4.2.2 Deductions. For the purpose of deductions one third of the monthly invoice price will be assigned to gate attendant duties for those attendants performing both park and gate attendant duties. Deduction of the entire contract percent for an element item will be made whenever the allowable deviation is exceeded during an invoice period.

EXAMPLE:

a. Total monthly invoice amount for a contract is $1500.00

b. Inspection item is Absenteeism.

c. Allowable Deviation is two (2) inspector written warnings.

d. Contractor is still (a second time during an invoice period) found to be absent from the gatehouse without prior approval.

e. Contract percent for job element is 5%.

f. Deduction from monthly invoice will be 5% of $1500.00 or $75.00.

($1500.00 x .05 = $75.00

$1500.00 - $75.00 = $1425.00 paid to contractor)

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective (The Service required—usually a shall statement) Standard

Performance Threshold (This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of Surveillance

PRS # 1

The Contractor shall collect User Fees, SWF PWS 1.11.1 and Lake PWS 1.10.2

The Contractor Completed Financial Statements and Deposit Statements for User Fees must agree.

Zero (0) deviation from standard

100% inspection

PRS # 2

The Contractor shall operate park entrance and exit gates. Gate Operations Lake PWS1.10.3

The Contractor operated entrance and exit gates during operational hours.

Zero (0) deviation from standard.

100% Inspection.

PRS # 3

The Contractor shall inspect parks.

Park Inspections Lake PWS 1.10.5

The Contractor completed daily inspections during contract specified times.

(Allowable deviation 1 incomplete daily inspection per quarter.

100% Inspection

PRS # 4

The Contractor shall cooperate with customers, Government personnel, and other Contractors. SWF PWS Cooperation with Others 1.12.

Contractor cooperated with customers, other Contractors, and Government personnel according to SWF and Lake policy.

Zero (0) deviations from validated complaints

100% Inspection

ATTACHMENT 2

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check): _____ Random Sampling

_____ 100% Inspection

_____ Periodic Inspection

_____ Customer Complaint

_____ Planned Sampling LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly _____ Quarterly Per Task Order _____ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS: _________________________________________

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check): ____ Meets Standards ____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: ____________________

ATTACHMENT 3

QUALITY ASSURANCE MONITORING FORM

CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ __________________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

________________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ _________ AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY:

PREPARED BY: ___________________________________ DATE: ___________________

ATTACHMENT 4

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Task Manager or on-site representative) <insert name>

3. FROM: (Name of KO) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter KO’s name>

Signature – Contracting Officer Date

Received by:

Signature - Contractor Task Manager or on-site representative Date

SWF GA PWS

FORT WORTH DISTRICT

PERFORMANCE WORK STATEMENT

GATE ATTENDANT SERVICES

1. GENERAL: This is a non-personal services contract to provide Gate Attendant Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Gate Attendant Services for the duration of the contract period as defined in this Performance Work Statement (PWS), except for those items specified as Government-furnished property and services within each Lake Appendix in this solicitation. The Contractor shall perform to the standards in this contract. Work to be accomplished under this contract shall be in accordance with the following:

1) Fort Worth District Performance Work Statement – Gate Attendant Services

2) Lake Appendices

3) Lake Office Gate Attendant Handbooks.

The successful Contractor must pass a criminal background check. Most Gate Attendant positions require a 2-person team, while a few locations may require only 1 person. See each Lake Appendix for specific Gate Attendant requirements for each lake. Site visits are highly recommended prior to bidding.

1.1.1 Definitions:

(a) Contractor: The person awarded the contract.

(b) Contracting Officer (KO): The person with the authority to enter into, administer, and/or terminate contracts and make related determination and findings on behalf of the Government. This person will be identified on the SF 1449 (Solicitation/Contract/Order for Commercial Items).

(c) Lake Manager: The manager of the local lake. The Lake Manager may appoint an authorized representative to act on their behalf.

1.1.2 Basic Requirements: The following requirements for submitting a bid and receiving an award are now mandatory for conducting business with the DOD Government.

(a) All offerors are required to obtain a Data Universal Numbering System (DUNS) number by calling 1-800-333-0505 or by visiting www.dnb.com.

(b) All prospective Contractors must be registered in System for Award Management (SAM) database prior to any award resulting from this solicitation. If at time of award, Contractor is not registered, award will be made to the next successful “registered” offer.

Registration may be accomplished via the internet at www.sam.gov.

(c) All payments shall be made by Electronic Funds Transfer (EFT) or “direct deposit”.

(d) E-Verify Verification of Eligibility. The Contractor must use the U.S. Department of Homeland Security E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the Government Quality Assurance Representative no later than 3 business days after the initial contract award.

1.2 SCOPE: Gate Attendant services as described in Section 1.11, WORK TO BE PERFORMED, and in each Lake Appendix.

1.3 PERIOD OF PERFORMANCE: The term of the contract and required services are defined in this solicitation in each Lake Appendix.

1.4 GENERAL INFORMATION:

1.4.1 Quality Control: Not Applicable.

1.4.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.2.1 Inspection and Contract Performance: The service performed by the Contractor under the provisions of this contract shall be subject to inspections by the Contracting Officer, Lake Manager, or the designated Government Quality Assurance (QA) representative to ensure strict compliance with the terms of the contract.

(a) Notification of Deficiencies: The Contractor shall be notified in writing of any serious or recurring deficiency in service observed by the Contracting Officer or Lake Manager.

(b) Documentation of Deficiencies: Written notifications and memoranda for the record shall be prepared for the Contracting Officer. The original will be part of the contract file at the U.S. Army Corps of Engineers, Fort Worth District Office and a copy will be issued to the Contractor.

(c) Correction of Contract Deficiencies: Upon receipt of notification of deficiency in service, Contractors will immediately correct deficiencies and /or take steps to prevent recurrence of the deficiency.

(d) Deficiencies of Service: This contract may be terminated by the Contracting Officer.

(e) Evaluation of Performance: All Contractors will have their performance evaluated no less than mid-term and at the conclusion of their contract. Audits are performed per EC 1130-2-550 on a quarterly basis and recorded on ENG Form 6065, which will be placed into the contract file.

1.4.3 Government Holidays: The Contractor will work the holidays that fall on their shift.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4.4 Hours of Operation: The hours of park operation are as specified in each Lake Appendix.

The Contractor will provide staffing during all posted hours of park operation.

1.4.5 Place of Performance: The work to be performed under this contract will be performed as described in each Lake Appendix.

1.4.6 Type of Contract: The Government will award a Firm Fixed Price contract.

1.4.7 Security Requirements:

1.4.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use.