B3_2018_Gate_Attendant_Handbook_(11_january_Edit)_.pdf

Waco Lake

Gate Attendant Handbook

Revised Jan 2018

Table of Contents

Lake History Project Staff Contact Information.....………………………………………………………….3 Gate House/Park Information………..………………………………………………… Other Parks/Recreation Area Information Helpful Phone Numbers and Information Introduction Termination for Default/Poor Performance Penalties…….………………………………...7 Profile of an Effective Caretaker Team Definition of a Park User Customer Service…………………………………………………………………………… Appearance and Demeanor…………………………………………………………………...9 Attendance…………………………………………………………………………………… Complaints……………………………………………………………………………………...10 Cooperation with Others………………………………………………………………………10 Gate Attendant Site……………………………………………………………………………11 Patrolling Vehicle………………………………………………………………………………11 Gatehouse……………………………………………………………………………………...11 Computer, Printer, and Telephone…………………………………………………………..12 Lost and Found………………………………………………………………………………...12 Incidents………………………………………………………………………………………...13 Minor Incidents………………………………………………………………………...13 Major Incidents………………………………………………………………………...13 Maintenance Issues…………………………………………………………………………...13 Emergency Maintenance Issues………………………………………………… User Fees Payment of Gate Attendants…………………………………………………… Days Off Request………………………………………………………………………...……14 Violations by Gate Attendants………………………………………………………………..15 Park Rangers…………………………………………………………………………………..15 Civil Engineer Techs…………………………………………………………………………..15 Daily Procedures………………………………………………………………....……………16 Waco Lake Local Policies Camping Extensions Liability and Campers How to Obtain a Senior Pass or Access Pass How to Become a Gate Attendant for USACE Instructions for Gate Attendant Bids Frequently Asked Questions About Waco Lake Project Old vs. New Annual Passes Lost and Found Report Annual Pass Log Camping Extension Request Park Visitor Comment Form Park Maps

Incident Report Invoice 3 Rivers Gate Attendant Inspection Form Maintenance Work Order Camper Registration Gatehouse Supply Request Float Report Complete List of Locations to Purchase Discount Passes Airport Park Group Camping Rental Provisions Airport Beach Group Shelter Rental Provisions Twin Bridges Group Shelter Rental Provisions Waco Lake Hunting Map Example of Correctly Stamped Personal Checks Example of Correctly Filled Out Annual Pass

Fort Worth District Camping and Reservation Policy...................................... Appendix A Fort Worth District Fee Program SOP.............................................................Appendix B

PROJECT STAFF CONTACT INFORMATION

EMERGENCY NUMBERS

Emergency Waco Police Department………………....................…………254-750-7685 Waco Fire Department ...........................................................254 745-6052 Texas Game Warden.......................................................Contact Waco PD Waco Animal Control .............................................................254-750-7500 Waco Lake Project Office………………………..………..…..254-756-5359

Personnel Numbers (DO NOT RELEASE) Heath McLane (Lake Manager)……..…..… work cell: 254-405-9882 e-mail: heath.r.mclane@usace.army.mil

Jennifer Sleezer (Lead Park Ranger).. Work cell 817-565-8371 E-mail: Jennifer.L.Sleezer@usace.army.mil

Michael Champagne (Park Ranger)…...... work cell: 254-315-2340 personal cell: 515-782-6300 e-mail: michael.j.champagne@usace.army.mil

Taylor Christian (Park Ranger)………... work cell: 254-780-7623 e-mail: taylor.c.christian@usace.army.mil

Denny Bays (CET).................................office phone: 254-756-5359 e-mail: denny.bays@usace.army.mil

Maxine Shoemaker (Admin)...................office phone: 254-756-5359 e-mail: maxine.d.shoemaker@usace.army.mil

GATEHOUSE INFORMATION (DO NOT RELEASE)

Airport Park (71001) …………………...…..address: 4600 Skeet Eason Rd.

Waco, TX 76708 phone: 254-714-1461 fax: 254-757-0864 e-mail: Airportparkwaco@yahoo.com

Midway Park (71293) .…………………........……..address: 2332 W. Hwy 6 Waco, TX 76712 phone: 254-751-1186 fax: 254-751-7672 e-mail: Midwayparkwaco@yahoo.com

Speegleville Park (72008) …………...………address: 3400 Overflow Road phone: 254-484-4496 fax: 254-848-4769 e-mail: Speeglevilleparkwaco@yahoo.com

Reynolds Creek Park (71427) ......…address: 2885 Speegleville Rd. North phone: 254-848-9753 fax: 254-848-4769 e-mail: Reynoldscreekwaco@yahoo.com

Airport Beach Park ...................................address: 3800 Skeet Eason Rd.

phone: 254-755-8887 fax: 254-757-0946

Twin Bridges Park ................................................address: 3201 N. Hwy. 6 phone: 254-848-9774 fax: 254-848-5801

Koehne Park..................................................address: 3098 N. Valley Mills

OTHER PARKS/RECREATION AREAS

Bosque Park ....................................................................address: 4200 Airport Rd.

Lacy Point ...............................................................address: 1000 McLaughlin Rd.

Waco, TX 76712

Flat Rock Park.............................................................address: 7100 Flat Rock Rd.

Waco, TX 76708

Hike & Bike Lake Shore Access...............................address: 3323 Lake Shore Dr.

Waco, TX 76708

Middle Hike & Bike .......................................................address: 6190 Airport Rd.

Waco, TX 76708

Hike & Bike Skeet Eason Acces.............................address: 3803 Skeet Eason Rd.

OTHER HELPFUL PHONE NUMBERS AND INFORMATION

Baylor Scott and White Hospital ............................................254-202-2000 Providence Hospital................................................................254-751-4000 Airport Harbor Marina.............................................................254-754-1642 Ridgewood Marina.................................................................254-772-5175 Waco Speegleville Marina......................................................254-848-4471

Hughes Net (Internet provider for gatehouses) Helpdesk .....................................................................800-347-3272 3-Letter Company ID: EAC Phone # on Account: 254-756-5359 Address on Account: 3801 Zoo Park Dr.

NRRS Help Desk ...................................................................877-345-6777 Fax....................................................................877-724-5520 E-mail.........................................nrrshelp@reserveamerica.com

NRRS Customer Service .......................................................888-448-1474 TDD....................................................................877-833-6777

E-mail............................................nrrscs@reserveamerica.com

NRRS Refund Approval Line .................................................877-267-6307

Waco Lake History

• The flood threat to the city of Waco and downstream portions of the

Brazos, combined with the need for conservation storage to save millions of gallons of water that were wasted, led local citizens to seek a new reservoir. Through their efforts, Congress authorized the project for construction by the Corps of Engineers.

• By law, local interests are required to bear the cost of acquisition of the storage allocated to conservation in the reservoir. A water conservation contract covering repayment of the cost of those features has been approved, and, under its terms, the Brazos River Authority (BRA) will also contribute its share annually for operation and maintenance of the project.

• Waco Lake is operated for its various purposes by the Corps of Engineers, with water being furnished to the BRA under the terms established by the Texas Water Commission

• 1925 - The Bosque River is considered the primary water source for Waco and surrounding communities.

• 1926 - City passes a $3.5 million bond to fund building the original Lake

Waco.

• 1929 - Construction begins on Lake Waco Dam.

• 1930 - Construction of the first Lake Waco Dam secured 39,000 acre-feet of water.

• 1950 - Due to drought conditions, The City of Waco begins planning for future water needs.

• 1956 - City officials lobby for the construction of a new dam.

• 1958 - Construction begins on the new dam.

• 1964 - Lake Waco Dam is completed and provides long-term, dependable water supply for the citizens of Waco and surrounding areas. The new dam secured 59,000 acre-feet of water.

• 1979 - Waco officials research raising the level of the lake.

• 1983 - Study is completed and 7 feet is considered most feasible lake level.

• 1998 - Waco City Council votes to increase the Lake Waco Pool by seven feet giving the City of Waco and surrounding areas 79,000 acre-feet of dependable water supply.

• 2003 - Impoundment of water begins. The 7-foot pool rise secured 79,000 acre-feet of dependable water supply from Lake Waco with a normal lake elevation of 462 feet above sea level.

All Waco Lake Parks have been annexed by the City of Waco, and are serviced by the Waco Police Department and Waco Fire Department.

INTRODUCTION

Gate Attendants play a vital role in the U.S. Army Corps of Engineers’ Recreation Program. Gate Attendants serve, in most cases, as the only contact the public has with the Corps; therefore, appearance, conduct, and actions of Gate Attendants reflect upon the Corps of Engineers. Gate Attendants shall always keep in mind that they are in the public eye at all times and shall always act courteously and professionally both on and off duty. This handbook enables the Gate Attendant to become familiar with the Gate Attendant position, to perform the position efficiently and effectively, and to display a positive image for the Corps to park visitors. Please ask questions about sections that you do not understand.

TERMINATION FOR DEFAULT/POOR PERFORMANCE PENALTIES

As stated in FAR 52.249-8, a contractor who fails to perform a contract or any part of a contract may be terminated for default and will be liable for the cost of completing the contract plus any excess cost to the Government. All contract deviations will generally be addressed first verbally with contractor. Further deviations will result in written warnings and possible termination of contract if not corrected.

Per contract specifications, the Government has the authority to withhold a percentage of contractor’s payment if services specified under contract are not satisfactorily completed. Documented poor, marginal, good, or excellent contract performance may be used as weighted factor in awarding future contracts.

PROFILE OF AN EFFECTIVE CARETAKER TEAM

1. Ability to get along with people, maintain a friendly cooperative attitude, yet maintain a firm, and fair outlook when requesting compliance with regulations.

2. Ability to control one’s emotions under trying conditions.

3. Knowledge of what other campers expect in a properly operated park.

4. Good record keeping ability and money management skills.

5. Reasonably good health that will enable both parties to perform all duties required.

6. Maintain a personal appearance that shows pride in yourself and work performed.

7. Clean record of honesty and integrity in personal and business dealings.

8. Initiative to take that “extra” effort sometimes needed to deal with a situation or resolve a problem.

DEFINITION OF A PARK USER

Park Users are our customers, for whom we strive to provide excellent customer service.

Park Users are individuals or families that enjoy the outdoors and visit our parks in order to have a good time. For some Park Users camping is their only vacation.

Park Users are not people with whom you argue or match wits. Arguing is the opposite of good customer service.

Park Users are not an interruption to our work…they are the purpose for it.

CUSTOMER SERVICE

Be responsive and answer questions courteously. If you do not know the answer, say so, but tell the visitor you will find out the answer. Do not give out wrong information.

A big part of your job is to provide your services to help make each visitor’s stay as enjoyable as possible. Never use profanity in the presence of others.

Setting the proper tone in the conversation will go a long way in ensuring good communication. Never be disrespectful, this will only make problems worse.

Treat all people the same when it comes to enforcing rules and policies.

Occasionally, exceptions to policies are necessary due to extenuating circumstances.

However, all such exceptions must be approved by a Park Ranger or Lake Manager.

When Park Users are in violation of the rules, inform them of the rule, why the rule is necessary, and required corrective actions. Then, if they fail to comply, call a Park Ranger to resolve the issue. Do not threaten to have the Park Ranger issue a citation or evict them from the campground. Such actions are taken as a last resort to resolve a problem and are made at the discretion of the Ranger only.

Do not deny access to anyone because they may have caused problems in the past or because you do not like the way they look or act. Only the U.S. Magistrate or the District Engineer can deny a person access to a recreational area.

If you make a mistake, own up to it and when necessary apologize to the person(s) affected. Never attempt to cover up mistakes. If needed, contact the Gate Attendant Coordinator.

Campers pay for these facilities and rightfully expect to be treated in a responsive, courteous and friendly manner.

APPEARANCE AND DEMEANOR

You are the first, and sometimes only, Corps of Engineers representative that Park Users will meet. Smoking is not permitted inside the gatehouse, and Gate Attendant shall be at least 15 feet from the gatehouse door when smoking outside. Refrain from smoking, dipping, eating, drinking, or chewing gum while talking to the public.

Wearing your nametag and prescribed Gate Attendant vest and/or hat is required at all times when on duty and dealing with the public. You will also maintain a fully clothed and neat, well groomed appearance. Sandals, flip-flops, or house slippers are not allowed. Shorts shall not be shorter than the ends of the fingertips when arms are down at sides, and sleeveless shirts shall not be worn while on duty. No item of clothing should contain offensive material- if there is a question- do not wear it.

Nametags shall be worn on the front of the shirt where it is visible to customers at all times.

Hair shall be clean and appropriate for meeting with the public. Mustaches and beards are acceptable, if neatly trimmed. Men without beards shall be clean-shaven before going on duty.

ATTENDANCE

Gate Attendant shall remain in the gatehouse, at all times, throughout the work shift.

Promptly answer the telephone and assist Park Users, contractors, and Corps personnel upon their arrival at the gatehouse.

COMPLAINTS

Never suggest to a Park User that he/she should make a complaint, whether it be on a complaint card, to a Corps official, or to a Congressman. If you are aware that a Park User is dissatisfied or mad about something contact a Park Ranger. If necessary give the Park User the Lake office phone number. Do not comment on reoccurring problems or on lack of funds.

All complaints against a Contractor’s employee will be dealt with as prescribed by the Contract.

COOPERATION WITH OTHERS

Gate Attendants will cooperate with the public, other contractors and Corps personnel at all times. Cooperation will include, but not be limited to; summoning assistance and reporting all instances of vandalism, harassment, public intoxication, speeding, etc. to the proper authorities. Gate Attendants will attempt to provide for the needs of visitors as public relations representatives for the Corps of Engineers.

Pets

No pets will be allowed in or around the gatehouse.

GATEHOUSE

Gate Attendants are responsible for maintaining the gatehouse inside and out in a clean and sanitary condition that is satisfactory to the Park Rangers and Lake Manager. The contractor will provide cleaning materials and supplies. Only necessary information shall be posted in the windows or in the information centers and shall be approved by a Park Ranger before being displayed.

The gatehouse will need to be stocked with supplies at all times. Such supplies include various maps, forms, and office supplies.

No unauthorized personnel are permitted in the gatehouse. Unauthorized includes family and friends.

The gatehouse shall remain locked at all times. Loss or damage of gatehouse items or funds as a result of the contractor's failure to properly secure the gatehouse will result in that contractor making the appropriate restitutions.

All property issued to the contractor shall be returned to the issuing party. If any items are lost or damaged, the contractor will be held financially responsible. This includes the cost of re-keying the gatehouse if keys are lost.

COMPUTER, PRINTER, & TELEPHONE

Electronic equipment is for official use only. Do not make personal calls on the phone or use the computers to browse the internet, play internet games, or check your personal e-mail. Gate Attendants may bring personal cell phone, tablet or laptop equipped cell data reception to the gatehouse for those purposes as long as it does not interfere with the responsibilities of the contract.

Do not download ANYTHING onto a Government computer. If you notice that the computer is slow or if you are getting unusual error messages, contact the Gate Attendant Coordinator.

Each NRRS computer has a Yahoo! e-mail account set up for the park. Gate Attendants are to check that account daily for e-mails, and pass along any e-mails or information to the Gate Attendants not on duty. If you have difficulty accessing this e-mail account, please contact the Gate Attendant Coordinator.

At no time shall Gate Attendants share alarm codes. Alarms shall be armed at the end of each daily shift.

LOST & FOUND

Gate Attendants shall maintain a lost and found department in the gatehouse. Gate Attendants shall prepare a Lost and Found Report on all lost and found property turned in to the gatehouse. The report shall be affixed to the item. Gate Attendants shall ask for the owner’s signature on the release of any lost and found property.

The report shall be turned in to a Park Ranger upon delivering deposit information to the Lake Office.

Wallets and purses require special care. Gate Attendants shall contact a Park Ranger immediately when a wallet or purse is turned in to the gatehouse. Gate Attendants shall encourage the finder to remain at the gatehouse until a Park Ranger arrives. The Park Ranger shall inventory the wallet or purse in the presence of the Gate Attendant and the finder, who shall serve as witnesses. A Lost and Found Report shall be completed and signed by the Park Ranger, Gate Attendant, and finder. This process is required to insure that the owner of the property cannot claim that the Gate Attendant or Park Ranger stole anything from the wallet or purse.

If the finder chooses to leave the gatehouse before a Park Ranger arrives, Gate Attendants shall ask for their name, address, telephone number, and their campsite number if camping in the park.

INCIDENTS

MINOR INCIDENTS: Upon being notified by park user of a minor incident in the park, Gate Attendant shall make contact with the ON DUTY Park Host so that they may investigate the incident. At no time shall the gate attendant leave the Gate House.

Do not call the Waco Police Department for minor incidents.

MAJOR INCIDENTS: Major incidents such as drunk and disorderly conduct, assault, harassment, or domestic disturbance sometimes occur in the park. When a Park User reports a major incident, Gate Attendants shall obtain information concerning the incident and take detailed notes. Then the Gate Attendant shall notify the Park

Ranger on duty, if no Park Ranger is on duty the Gate Attendant shall notify the Waco Police Department. When possible, the Park User making the complaint should make the call to the Police Department. The Gate Attendant shall complete an Incident Report, and if possible, the Gate Attendant should have it ready when the Park Ranger arrives at the park entrance. In any case, a Gate Attendant shall be at the gatehouse in order to inform the Park Ranger or Police Officer of the incident and the location. . The Gate Attendant shall call the Lake office to inform the staff of these types of emergencies as soon as they are made known to the Gate Attendant during lake office business hours. If after hours and with no rangers on duty, the Gate Attendant will call Park Rangers on their personal cell phone as directed by the lake manager.

MAINTENANCE ISSUES

When the Gate Attendant becomes aware of a maintenance issue in the park by complaint from a Park User, the Gate Attendant shall notify the ON DUTY Park Host to investigate to make sure it is a legitimate issue. If it is a legitimate issue, the gate Attendant shall fill out a Work Order form and fax it to the project office. DO NOT send in a work order for a toilet that needs to be plunged. Once the Work Order form has been turned in the Gate Attendant has done their part and should not continually inform Corps personnel of the issue. If a Park User mentions the issue after the Work Order has been turned in the Gate Attendant shall inform them that the Lake Office has been notified of the issue and it will be corrected as soon as possible. Again, do not continue to send multiple work orders for the same issue.

Gate Attendants should not make suggestions on ways to fix problems or improvements that could be made. The local Corps personnel are responsible for the operation of the project and will make these decisions.

EMERGENCY MAINTENANCE ISSUES: Emergency maintenance problems include such problems as overflowing sewage lift stations, serious water line breaks, and downed electrical lines. The Gate Attendant shall call the Lake office to inform the staff of these types of maintenance issues as soon as they are made known to the Gate Attendant during lake office business hours. If after hours and with no rangers on duty, the gate attendant will call Park Rangers on their personal cell phone as directed by the lake manger.

USER FEES

All user fees will be collected in accordance with the Three Rivers Regional Office Scope of Work, the Waco Lake Scope of Work, the Fort Worth District User Fee Policy, the NRRS procedures and all other relevant policies and regulations.

The primary means of collection will be the NRRS computer system (ORMS). See Fort Worth District Use Fee Program SOP (August 2015).

VIOLATIONS BY GATE ATTENDANTS

Gate Attendants shall be familiar with policies and regulations, and conform to them at all times. It is unacceptable for Gate Attendants to inform Park Users of violations and expect compliance, if the Gate Attendants are not in compliance.

Violations of regulations, rules, and polices by Gate Attendants will not be tolerated.

Park Rangers will treat Gate Attendants violating policies and regulations the same as Park Users. Citations may be issued in these cases.

Violations will be documented, placed on work performance evaluation forms, and kept in the Contractor’s file. Gate Attendants who violate these policies and regulations will be dealt with according to Contract.

Park Rangers

Park Rangers have a multitude of responsibilities and duties to perform. They are not only regulation enforcers, but also Natural Resource Specialists. Park Rangers also handle service contracts, habitat restoration efforts, hunting programs, buoy programs, patrol shoreline, and government boundary line just to name a few. Gate Attendants should keep this in mind and only contact a Park Ranger when appropriate. Gate Attendants should also be aware that Park Rangers can use discretion when enforcing policies and regulations. You may have your own opinion of how an incident should be handled, but the Park Ranger has the final say.

Civil Engineer Techs (CET)

Civil Engineer Techs are not maintenance personnel. They mainly serve as Contract Specialists. There are certain small repairs they can handle on the project level, but there are some things that will have to be contracted out. This may take longer than the Gate Attendant thinks is appropriate, however, it will get handled as soon as possible. Do not order Civil Engineer Techs, or any Corps personnel, to do anything (“you need to” or “you better”).

Volunteers

Volunteers are folks who reside in our parks in return for performing a multitude of tasks for the Corps of Engineers. They receive specific direction from Corps personnel about what tasks are to be completed. Please do not direct a volunteer to do any tasks. If you have something you need done, contact a Park Ranger and they will ask the volunteer to do the work.

Daily Procedures

1. Float Report: At the beginning of each shift, write the amount of personal funds you have in your cash drawer. Do not pull from this fund during your shift.

2. POS Items: These items include boat launch and swim beach passes. POS items do not require a registration form. They can be sold as “General Public.”

3. Annual Pass: Although Annual Passes and America the Beautiful Passes are listed as POS items in the computer they cannot be sold as “General Public.”

Have the customer fill out a registration form and input all their information to the system. Always include the “Order Number” and/or “Receipt Number” on the copy of the Annual Pass that is turned in to the Park Ranger.

4. Occupant Information: This information will be filled out if the person on the site is not the same person that made the reservation.

5. Checks: (NRRS) Look at each check and make sure the written word amount and number amount match. Make checks payable to NRRS. The following information must be written on the bottom of the front of the check: Park ID number, Deposit number, and Receipt number. All checks must be stamped on the endorsement line with the stamp provided.

JOHN DOE 3456

11111 ELM ST. DATE: 1 July 2011

ANYWHERE, USA 99898

Pay to the Order of: __NRRS__________________________$ 20.00 ___Twenty Dollars & 00/100 _____________________________Dollars

BANK NAME

For:_____________ _John Doe ________ Park ID: 71254 Deposit#: 12312542245 Receipt Number: 125422222

STAMPED ON BACK “FOR PAYMENT TO THE U.S. TREASURY”

6. Financial Session Reports: Two reports will be run at the end of each day of the shift, the Financial Session Detail and Financial Session Summary Reports.

All receipts should be kept in order and stapled on top of the Financial Session Detail Report. The Financial Session Summary Report should be signed and stapled to the back of the Financial Session Detail report. Each day’s reports should be kept in order with the first day of the shift on top.

7. Deposit Reports: Two reports will be run at the end of the shift, or the last day of your four day shift. The Deposit Summary Report (x2) should be placed on top of the Deposit Detail Report, and the two of these reports should be placed on top of the stack of Financial Session Reports.

8. Collections by Fee Collector: The authorized fee collector will come to the gatehouse twice weekly to collect funds. The Gate Attendant is responsible to ensure that all funds are accounted for and that documentation is organized to expedite the pick up process. Any discrepancies should be brought to the attention of the Gate Attendant Coordinator or a Park Ranger PRIOR to the arrival of the Fee Collector. Collections with discrepancies WILL NOT be picked up by the Fee Collector.

For the safety of the Fee Collector, please do not tell anyone what his/her job is. He/she is often in possession of large amounts of cash, and this can make him/her a potential target for criminals.

WACO LAKE LOCAL POLICIES

A. PARKS:

All campers, day users, visitors, and Gate Attendants, while on government property will comply with Title 36 Regulations.

B. CAMPING:

1. Reservations may be made through the NRRS Call Center (877-444-6777), the recreation.gov website, or at the campground.

2. No more than two (2) camping structures will be allowed per site. These may include a travel trailer and a tent, two tents…etc. Campers may not have more than one RV per site. Screen Shelters may have 2 tents as well.

3. Only one camping structure may use the electrical hookup. The electrical service is not designed to carry multiple hookups.

4. There will be only one fee charged per site.

5. Sites are limited to no more than ten (10) people.

6. Campers may rent a site without any equipment with them at the time of check-

in. Payment must be made at time of rental. Campers are not permitted to rent additional sites for friends who are expected to arrive later. Multiple site reservations may be made in advance by reservation only.

7. Regular campsites: Checkout is 2:00 p.m. and check-in is 3:00 p.m.

8. Per NRRS policy, reserved sites will be held until checkout time the day after arrival. If the customer does not call to cancel their reservation, they are determined to be a “NO SHOW”, and the reservation will be canceled at that time.

9. Iraq & Afghanistan R&R fee waiver: Military personnel on leave from the Middle

East will be allowed to camp for free. Member must provide a copy of travel orders. This waiver is ONLY for members on leave from war zone deployment.

Unfortunately, we have no policy in place to allow general members of the military a fee waiver or discount.

10. There is minimum stay required on weekends or holidays.

11. Reservations can be made the same day a customer wishes to camp.

C. DAY USE IN CAMPING PARKS:

1. Day users can use unoccupied sites in fee areas; however, a camping fee will be charged for the use of the campsite and they must comply with all Title 36 regulations.

2. Day users will be allowed access to boat ramps until the front gates close.

D. DISCOUNT PASSES:

1. The holders of Golden Age, Golden Access OR America the Beautiful Senior or Access cards are entitled to a 50% reduction of user fees for all camping fees and are exempt from day use fees. The card may not be used for more than one campsite at a time, and the cardholder must be staying at the site (ie. Grandpa cannot rent a site for grandson to use with discount card if Grandpa isn’t camping with grandson).

2. Campers must have the cards in their possession before being entitled to the discount. One camper may not use another person’s card. Gate attendants must verify number and name on card prior to checking the camper in. If card holder is not present or camper cannot produce card, no discount shall be applied. Additional balance must be paid on reservation before camper can be checked in. DISCOUNT

CARDS WILL BE CHECKED 100% OF THE TIME AT CHECK-IN.

3. Any further questions should be directed to a Park Ranger or the Lake Office.

E. ANNUAL DAY USE PASSES:

1. The Annual Pass is a sequentially numbered decal which shows the month and year of expiration. It allows the holder free access to the day use facilities. It does not permit access to camping areas which do not have a day use facility, except for bank fishing when park is not more than 75% full (see page 22).

2. The Annual Pass is good for one year from the date of purchase. If a customer has an old annual pass in their possession, DO NOT put new sticker on it. Keep their old pass, and issue a new one in it’s place. (Old passes have an orange lifejacket on them, and state “valid for one year FROM date of purchase”).

3. Annual pass shall be attached to the vehicle’s rearview mirror and visible while vehicle is in the park.

4. The price of an Annual Pass is $40.

5. Lost Annual Passes will only be replaced by the purchase of another pass at the full price.

F. VISITORS:

1. A visitor is defined as entry into a fee area for the purpose of visiting a registered camper anytime between 6:00 a.m. and 10:00 p.m.

2. Visitors will not be charged a fee to visit a registered camper.

3. Visitors, to regular campsites, with a boat, will be charged a boat launch fee.

4. Visitors, to a Group Shelter, with a boat will not be charged a boat launch fee.

G. REFUNDS:

1. No cash refunds will be made.

2. No credit vouchers will be accepted as full or partial payment to rent a site.

3. Refunds will be given only if the camper stops and requests it. A $10.00 service fee will apply if customer changes or cancels their reservation.

4. If a customer cancels an individual campsite reservation the day before or day of arrival they will be charged the $10.00 service fee and they will forfeit the first night use fee.

5. If a customer cancels a group facility reservation within 14-days of their scheduled arrival date, they will be charged the $10.00 service fee and forfeit the first night’s use fee or the total day use fee.

6. Customers that leave early and check out with the Gate Attendant, for any reason other than Title 36 violations, will not be charged $10.00 service fee and all unused fees will be processed for refund.

7. Campground under NRRS:

a. If paid by credit card, a refund will be issued in the form of a credit to the card holder’s account.

b. If paid by check or cash, a refund check will be mailed to their home address within 6 to 8 weeks.

8. Park NOT under NRRS:

a. No refunds will be given. Please refer questions to the project office.

H. PARKING POLICY

1. At no time are vehicles allowed to operate or park off the established roadways or camping pads (even to load or unload).

2. Vehicles may be parked with a front wheel and a back wheel in the grass as long as a front wheel and back wheel is on parking surface.

3. Boats, boat trailers, utility trailers, BBQ pits…etc. may be backed into grass, but the tow vehicle may not operate off road.

I. TELEPHONE POLICY

1. Gate house phone numbers are unpublished and are not to be given out to the public. If someone asks for gate house phone number, feel free to give them the project office number. Likewise, Park Ranger phone numbers will not be given out either. If a camper wishes to speak with a Park Ranger they can call the office or the Gate Attendant can call the Park Ranger.

2. Gatehouse telephones will be answered “Park Name, person speaking”.

Example: “Speegleville Park, Jane Smith speaking”.

J. BANK FISHING

1. Bank fishing is allowed at Waco Lake in camping parks as long as campground is not 75% full or more.

2. Visitors wishing to enter park to fish must have current USACE Annual Pass or any of the America the Beautiful Passes. Policy does not permit them to pay $5.00 entry fee to bank fish.

3. Fisherman cannot occupy a campsite.

4. Fisherman cannot fish behind an occupied site, nor walk through an occupied site.

5. Same rules apply to fishermen as to campers (no parking in grass, no blocking roadway, two wheels on pavement.

6. Fishing is not allowed at swim beaches, boat ramps or courtesy docks.

K. BOAT LAUNCHING/DAY USE POLICY

1. When a vehicle arrives with a boat, they must either pay a $5.00 boat launch fee, or have a valid annual pass.

2. At a day use park, vehicles accompanying the tow vehicle must also pay a $5.00 fee to enter the park.

3. At a campground, admit an accompanying vehicle at no charge.

4. At a campground, if there are multiple accompanying vehicles and boat ramp is full, nearly full, or expected to be full, have them park outside the park and carpool to the boat ramp.

L. MISCELLANEOUS POLICIES

1. Gate arms are to remain in the down position until a vehicle needs to proceed through. Leaving the gate arm up all the time is not acceptable procedure.

2. Swimming is not allowed on the boat ramps or courtesy docks.

3. Every customer that enters a park will receive a water safety message. The message will vary depending on the time of year. You will be supplied with printed materials, but verbal reminders about water safety are acceptable as well.

If you have any additional questions, please contact the Gate Attendant Coordinator.

CAMPING EXTENSIONS

SUBJECT: Camping Extensions on Waco Lake

1. Extensions may be granted in a maximum of 14-day increments with approval by a Park

Ranger or the Lake Manager.

2. No extensions will be granted between Memorial Day and Labor Day, except in special situations.

3. Campers will be allowed to stay on the same site for a maximum of 30 days before they are required to move to another site (including walk-in, extensions, and reservations).

4. Camper’s length of stay (including extensions) may NOT exceed 42 days during any 60-consecutive day period during 1 March - 31 October.

5. Camper’s length of stay (including extensions) may NOT exceed 120 days during the period 1 November - 28 February.

6. Title 36 violations will be grounds for denial of request for extensions. Gate Attendant will report park violations to the Park Ranger. The Park Ranger will determine if an extension request will be denied.

LABILITY AND CAMPERS

1. Gate Attendants are paid contractors not federal employees.

2. Contract gate attendants or other service contractors should NOT discuss any aspect of liability with the public and/or potential claimants, attorneys or investigators. They are NOT TO divulge any information regarding park conditions, complaints or problems. If they are asked about filing claims or providing statements, they are to direct the requestor to a Corps employee for assistance.

3. Never make a statement to a claimant (or anyone) that the Government is liable or negligent. Never tell them that the Government will reimburse them for anything.

4. Don’t encourage anyone to file a claim. In other words, don’t tell them they can file a claim unless they ask. If they ask about their chance for recovery, tell them that you do not know.

5. If you are contacted by an attorney, investigator, insurance adjuster, etc. for a statement or interview, you must advise the requestor that you cannot sign nor make any statements, complete any forms or questionnaires and no statements can be recorded electronically or otherwise. Do not complete telephone interviews.

NEVER imply negligence or liability on your part or on behalf of the government. Do not admit that any problem has been reoccurring or unfixed.

When in doubt, please contact any Park Ranger.

HOW TO BECOME A GATE ATTENDANT FOR THE US

ARMY CORPS OF ENGINEERS

1. You must first obtain a DUNS number from Dun & Bradstreet by visiting www.dnb.com

2. You must then register with System for Award Management at www.sam.gov Once you register with SAM you will receive a Trading Partner Identification Number (TPIN) and be issued a Commercial & Government Entity (CAGE) code. The CAGE code is required when bid is submitted.

3. You have to register with Online Representations and Certifications

Application (ORCA) at www.orca.bpn.gov

4. You are now ready to register with Federal Business Opportunities at www.fbo.gov so that you can find available bids. (This is the only site where you can find USACE contracting jobs)

Please see following page for instructions on gate attendant bids in the Ft

Worth District at www.fbo.gov

Instructions on Gate Attendant Bids

1. http://www.fob.gov

2. In the Keyword/Solicitation# Block Type: W9126G

3. Click on the Search block.

4. This should open up the “Opportunities” page where all solicitations are located.

5. Scroll to find desired solicitation.

6. Click on “Gate Attendants Positions at Three Rivers Region”.

7. Once the “Three Rivers” page opens, scroll down to “Additional Info”.

8. Click on “Additional Documentation” (It’s in light blue print)

9. A page will open saying “there’s a problem with the website’ security certificate”.

10. Click on the little red shield that says “Continue to this website” (not recommended).

11. Click on the print just to the right of shield.

12. The Army Single Face Industry (ASFI) Acquisition Business website will open.

13. Click on the light blue printed “Solicitation #” in the description block.

14. Click “Open” on file download inset.

15. This should bring the Bid Solicitation up.

16. Print needed pages or whole document if you want.

FREQUENTLY ASKED QUESTIONS

WHERE CAN I GET ADDITIONAL INFORMATION?

Since Sept 2003, Waco Lake has been maintained at 8611 acres with a pool elevation of 462 ft. For hourly lake level updates, go to the website http://www.swf-wc.usace.army.mil/, or check the Waco Tribune morning listing.

Call the Waco Lake Project Office week days 8:00am-4:30pm at 254-756-

5359. The Address is 3801 Zoo Park Dr., Waco, Texas 76708, or Go to http://www.corpslakes.us. Next, follow the links to Waco Lake.

WHAT SPECIAL PASSES CAN I GET?

USACE Annual Day-Use Pass ($40.00): allows the owner and the other occupants in the owner’s vehicle access into any day use area. This pass is valid at any Corps of Engineers Park for 12 months from purchase. Annual passes are available at any Park Gatehouse.

America the Beautiful Passes: valid at Army Corps lakes, as well as NPS, BLM, FWS, USDA FS and Reclamation

Not Sold Anymore, but Accepted at Corps Lakes

50% reduction in ALL fees charged by the U.S. Army Corps of Engineers, EXCEPT group facility fees, cards are valid for the life of the cardholder.

Golden Age Passport A lifetime fee reduction pass for US citizens at least

62 years of age to most Federal (not state) areas (Not sold anymore, but accepted)

Golden Access Passport is valid to those with documented proof of a permanent disability eligible to receive Federal benefits and provide documentation of the disability.

Camping Waco Lake

CAMPING RESERVATIONS:

NRRS- (NATIONAL RECREATION RESERVATION SERVICE)

Toll free Phone Number NRRS- (1-877-444-6777) Internet Address- www.recreation.gov

Can I get a refund if I decide to cancel?

A $10.00 service fee will apply if a customer changes or cancels their reservation, but full refund can be had if park closes due to flooding. If a customer cancels a campsite reservation within three days of their scheduled arrival date, the customer will be charged the $10.00 service fee and forfeit the first night’s use fee. Refunds can be credited back to card with early departure.

To view camping at Waco Lake online go to http://www.swf-wc.usace.army.mil/waco/Recreation/Camping/Devareas.asp

Midway Park is located at 2332 W. Highway 6 on the east shore of the South Bosque River.

From IH 35 take Hwy 6 for about 5 miles, exit right at Midway Park exit, circle under bridge;

park is 1/2 mile down the service road. The park is currently open year round from 6:00am to 10:00pm., but the main camping loop will close if the lake level reaches 476ft. Site 12 is under water at 474ft.

Camping: The park has 11 camping sites with water, electric & sewer, ($24.00/night), 24 camping sites with water & electric hookups ($20.00/night), 4 double sites ($36.00/night) and 5 primitive/tent sites ($12.00/night). The park also has a multi-use play area for children. Midway Park has a two-lane boat ramp for launching boats, but will close if lake level exceeds 466 ft.

Day Use: The day use fee for boat launching is $4.00.

Reynolds Creek (SPV1) Reynolds Creek Park is located at 2885 Speegleville Rd. North, on the west shore of the lake. From IH 35 take Hwy 6 north for about 7 miles to Speegleville Rd., exit right, go 1 mile to stop sign, go straight and curve left, go 1 mile to entrance of park on right.

The park is open for camping April - September. In June 2011, a new equestrian campground opened, and this is the policy:

Camping: The park has 9 primitive/tent camping sites (no electricity or water;

$12.00/night), and 40 campsites with water and electric hookups (some 30amp and some 50amp; $20.00/night). The day use fee for launching at the two-lane boat ramp is $4.00.

EQUESTRAIN CAMPING:

Texas Equestrian Trail Riding Association (TETRA) has financed and constructed 10 equestrian campsites at Reynolds Creek Park. These sites are located in the day use area, and adjoin the riding trails that go from Reynolds Creek to Lacy Point. The sites have been added to the NRRS reservation system. All sites have water and 50 amp. electric, and each sites has a horse stall with it.

1. Campsites are $20/night or $140/week

2. Campsite rental is by RESERVATION ONLY (no walk ups)

3. Campers must check in at Midway Park, 1 Oct - 31 Mar

Day Use Facilities: This area will be managed the same way as other day use facilities at Waco Lake. Each vehicle will be charged $4.00 to enter or will display a current annual pass. Activities available in the park include bank fishing, hiking, bird watching, picnicking, boat launch, and use of the playground. There is no “DESIGNATED” swimming area, so please be sure to encourage visitors to go to Twin Bridges or Airport Beach if they wish to swim. This is for their own safety, but we cannot prohibit them from swimming if they so desire. Day use will be free from 1 Oct - 31 March.

The lowest bank fishing areas are closed at 463.5 ft., road to the boat ramp and adjacent fishing sites closes at 467 ft. At 470ft, the amphitheater closes and water comes on the road to sites 18-

21. Sites 1-21 close above 473 ft., sites 22-23 close at 478 ft. At 480ft, the Park will close (South Well floods and water to the park stops).

Airport Park Campground Airport Park is located at 4600 Skeet Eason Rd. on the North Shore of the lake 1/4 mile west of the dam. From IH 35 take the Lake Shore Drive exit, head west to Steinbeck Bend Road, take a right and head to Airport Dr. At the Airport Dr. stop sign, take a right, go 2 miles, the park entrance will be on the left. The park is open year-round from 6:00 am to 10:00 pm, but the Peaceful Point tent sites close when lake elevation exceeds 465 ft, and the whole loop closes at 466 ft. The park closes south of the bridge-culvert when water exceeds 469 ft., the 1st RV loop is partly blocked at 470ft, and the entire park will close when the lake level exceeds 472 ft. The boat ramp parking lot can then be used only for emergency launches/take-out until 480 ft, when entrance is blocked by flooding.

Camping: 8 screened-in shelters w/o hookups for $30.00 ea., 16 campsites with sewer, water and electric hookups, $24.00 per night, 50 sites with water and electricity $20.00 per night, and 10 primitive tent sites at $12.00 per night. The park includes 30 and 50 amp sites.

Day Use Facilities: Airport Park has one 2-lane boat ramp usable at lake levels between 458-471 ft., which allows day-use for a fee of $4.00.

Speegleville Park Located at 3400 Overflow Rd. From IH35, take Hwy 6 northwest towards Meridian, exit immediately after crossing lake, turn on Overflow Rd. just past the entrance to Twin Bridges Park. The park is open 1 Mar - 31 Oct. It will close when lake level exceeds 474 ft.

Camping: 2 screened-in shelters w/o hookups for $30.00 ea., 17 campsites with water and electric hookups at $20.00 per night, 6 sites with electricity only $16.00 per night.

Day Use Facilities: The campground offers 4-lane boat ramp for use to 471 ft ($4.00 per vehicle)

DAY-USE PARKS:

Fee: $4.00 per vehicle.

No glass containers, pets, or boats at designated swim beaches.

Twin Bridges Day-Use Area (Speegleville III Park) -is open 6:00am-8:30pm, located at 3201 North Highway 6 on the West Shore of the lake. The boat ramp and beaches are under water above 470 ft, and the park will close to all but pavilion use when lake level exceeds 474 ft.

Pavilion is closed above 477 ft. From I-35 take Hwy 6 north for about 6 miles, take Speegleville Park exit, continue to park entrance.

Facilities: The Park has 2 designated beaches, 42 picnic sites, a four-lane boat ramp, a covered playground and group shelter that rents for $100. Fee charged from 1 Mar - 31 Oct.

Airport Beach is located at 3800 Skeet Eason Dr. on the north shore of the lake. Open 6:00 am - 8:30 pm, with designated. At 464ft entire park is open. All beach areas and picnic sites close when the lake level exceeds 467 ft. (sand beach swimming area, covered playground, 50 covered picnic tables, one four-lane boat ramp, which is designed for day-use only and RR transformer under at 468 ft, eliminating power in park), leaving only pavilion and ramp open.

Park closes if lake level exceeds 471 ft. Fishing is allowed along the shoreline. Park will close completely from 1 Oct - 31 March.

Facilities: One sand beach swimming area, covered playground, 50 covered picnic tables, one four-lane boat ramp.

FREE DAY USE AREAS: open year round (from 6:00am to 9:00pm)

Lacy Point Access Area (Speegleville II Park)-is located on the west shore of the lake. From I-

35 take Hwy 6 north for about 7 miles to Speegleville Rd., exit right, go 1 mile to stop sign, and go right to park entrance by McLaughlin Rd. dead-end.

Facilities: Has fishing access, with 2 picnic tables. A two-lane boat ramp with pit toilet, 15 miles of multi-use trail through locked gate is open until lake level exceeds 467 ft.

Flat Rock Access Area is located on the North Shore of the lake. From I-35 take Hwy 6 north to Hwy 185, go right on Hwy 185, about 4 miles to Yankie Rd. 2 miles to the park entrance.

Facilities: a one-lane boat ramp, hunting access, and birdwatching, but closes if lake level exceeds 466 ft.

Koehne Park is located at 3098 Valley Mills Dr. on the east shore of the lake. From I-35 exit on Lake Shore Drive and follow several miles until entrance on right side.

Facilities: 10 picnic tables, 2-lane boat ramp, and fishing 6am-10pm daily. Lower lot floods at 467 ft. Park closes if lake level exceeds 470 ft., except for emergency boat launch.

Bosque Park is located directly below the outlet works of the dam. From I-35 take Lake Shore Dr., turn right on Airport Rd., park entrance is 200 yards on the left.

The Park is open year round from 6:00am to 10:00pm.

Facilities: handicap-access fishing below the outlet works.

Dam Hike & Bike Trail open daily one hour before sunrise until one hour after sunset.

Facilities: A paved 2.9-mile day-use trail across the top of the dam offering visitors scenic overlooks the lake’s tainter gates, outlet works and spillway channel. Information signs, drinking fountains (off in winter), benches within easy reach (restroom closed).

There are three ways to access the trail. There is lighted parking at the Airport Rd.

middle access (past Bosque Park and soccer fields) and Skeet Eason Rd. is ADA accessible, while Lake Shore Dr. has a drop-off area only. Parking lot hours are 6:00am to one hour past sunset daily. All pedestrians and bicycle traffic must remain on the trail.

Wildlife Mgmt Areas All WMAs are free to the public for hiking, fishing etc. Be aware that permitted hunters may be present. note – no ATVS!