B3_17-T-0080_Portable_Toilets.pdf

SEE ADDENDUM

(No Collect Calls)

W9126G-17-T-0080 22-Feb-2017

b. TELEPHONE NUMBER

817 886-1080

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 03 Mar 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W9126G9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JASON S RINEHART

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

US ARMY ENGINEER DISTRICT, FORT WORTH

ATTN: CESWF-CT

819 TAYLOR ST, ROOM 2A17

FORT WORTH TX 76102-0300

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 9674CD 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

BELTON LAKE OFFICE

RONALD BRUGGMAN

3110 FM 2271

BELTON TX 76513-9717

TEL: 254-939-2461 FAX: 254-939-8150

817-886-6403FAX:

TEL: 817-886-1043 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

$7..5M

NAICS:

562991

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF72

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W9126G-17-T-0080

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Funded Amt:

Portable Toilet Services Belton

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials (except those specified to be provided by the Government), supervision, and other items and non-personal services necessary to provide toilet services as specified at Temple Lake Park recreation area on Belton Lake, Texas. The Contractor is responsible for the following operations:

a) Delivery/Removal of portable toilet facility

b) Securing toilet facility by use of anchoring system

c) Maintaining/servicing of temporary toilet facility

NAICS CD: 562991

, FSC CD: W085

PWS

PERFORMANCE WORK STATEMENT (PWS)

Portable Toilet Services Belton Lake, Capital Region

1. General: This a non-personal services contract to provide portable toilet services at Temple Lake Parks on Belton Lake. The US Army Corps of Engineers (refer to as Government) shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, portable toilets, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide toilets and cleaning services as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract.

1.2. Scope:

1.2.1 Belton Lake, Texas: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials (except those specified to be provided by the Government), supervision, and other items and non-personal services necessary to provide toilet services as specified at Temple Lake Park recreation area on Belton Lake, Texas. The Contractor is responsible for the following operations:

a) Delivery/Removal of portable toilet facility

b) Securing toilet facility by use of anchoring system

c) Maintaining/servicing of temporary toilet facility

1.2.1.1 Service Requirements:

a) Delivery/Removal: The portable toilets will be placed per attachment 4 and in a line with each unit approximately five (5) foot from each other.

The ADA toilet will be placed on the end as the terrain will allow to maintain ADA guidelines.

b) Securing toilet facility: The Contractor shall be responsible for setting, leveling, anchoring, and maintaining the appearance and hardware of each unit so that privacy is protected. Anchored shall mean secured to the ground in such a manner as to prevent a person for tipping the unit over and to with stand normal wind in the area. Anchor system will meet or exceed industry standards with regards to materials used and safety standards. If ramps are used for wheelchair accessibility, they shall be secured rigid to the unit and meet ADA requirements.

c) Maintaining/servicing: All facilities shall be cleaned each scheduled cleaning day. The Toilets shall be thoroughly cleaned inside and outside.

All fixtures (sinks, toilet lids and risers, urinals, mirrors, tissue holders, fittings, etc.) benches, floors, walls, windows, doors, ceilings, sinks, recesses, eaves, and soffits and grounds within 5 feet shall be cleaned.

Service shall also include pump out of holding tanks, if needed or as required by the State. The Contractor shall cleanup of any spillage, and dispose of effluent. If damage occurs to the facility, it shall be immediately repaired or replaced.

1.2.2 Special Requirements:

1.2.2.1 Regulations and Permits: All current County, State, and Federal rules and regulations governing sanitary standards of drinking water, protection of public water sources and solid waste disposal shall be met and maintained throughout the performance of the work specified under this contract. All liquid or solid waste removed from the portable toilets shall be properly disposed of off Government property in an appropriate Texas Commission on Environmental Quality (TCEQ) waste treatment facility. All trash collected on Government property shall be placed in bulk refuse containers (BRR) in the park. If BRR are full in the park, the contractor shall dispose of trash in nearest BRR in adjacent parks. When the trash/waste is hauled off Government property, the Contractor shall make all the necessary arrangements, obtain permits required and make all payments for proper disposal in a facility that is licensed by the Texas Commission on Environmental Quality. If the proposed disposal area is not presently being utilized as a State authorized City or County garbage disposal area, the Contractor must furnish the Government a letter from the Texas Commission on Environmental Quality approving the area for disposal. This approval will be required even if the Contractor owns the land. If fees are charged for use of the disposal area, the Contractor shall furnish to the Government, on a monthly basis, copies of all receipts for fees paid.

1.2.2.2 Traffic Regulations and Safety: The work to be performed under this contract shall be within the boundaries of land administered by the U.S. Army Corps of Engineers. The Contractor and contract employees are subject to all Title 36 regulations while completing work under this contract. No special provisions or entitlements shall be granted to the

Contractor or contract employees. The attention of the Contractor and his employees shall be directed to the need for extreme caution and care while driving and operating equipment in these locations. The Contractor and employees shall comply with all state and local traffic laws. The Contractor shall comply with all pertinent provisions of the Corps of Engineers Manual, EM 385-1-1, Safety and Health Requirement Manual. An observed violation of safety requirements shall be grounds for the Government to stop work. Work shall not continue until the violation is corrected.

1.2.2.3 Accident Reporting: The Contractor shall maintain an accurate record of, and shall report to the Contracting Officer (KO) or their designated official in the manner and time limitations and on the forms prescribed by the official, all accidents resulting in death, traumatic injury, occupational disease, and damage to property, materials, supplies, and equipment incidental to work performed under this contract. Medical expenses for Contractor personnel are the responsibility of the Contractor.

1.2.2.4 Equipment: The Contractor shall utilize equipment that equals or exceeds the quantity and quality set forth in this contract and as approved by the Government for award of the contract. If the Contractor demonstrates that the requirements of this contract can be met with less equipment or a different kind of equipment after work commences, the amount and/or type of equipment may be modified upon written approval of the KO. If the Contractor is unable to accomplish work in accordance with the requirements of this contract within the times specified, Contractor shall immediately obtain additional equipment necessary to fulfill the requirements of this contract.

1.2.2.5 Condition of Equipment: All equipment used to perform work under this contract must be in good operating and mechanical condition and comply with Safety Manual. A regular schedule of preventive maintenance must be followed on all equipment. All maintenance shall be conducted off Government property. Contractor shall insure leaking and unsafe equipment is repaired immediately and shall be responsible for containment and cleanup of leaks. Contractor shall remove and dispose of contaminated soils resulting from leaks or spills in accordance with Federal, State, County and Municipal laws, codes and regulations.

1.2.2.6 Safety Inspections: Prior to work commencement, all equipment shall be inspected by the Government to insure compliance with Section 18 of current version of EM385-1-1 (Safety Manual.) Contractor shall present all equipment to the Government for inspection whenever equipment is mobilized at the Lake. Contractor shall notify the Government at least two (2) days prior to bringing equipment on-site so that the time and place of these inspections may be scheduled. The Government may inspect equipment at any time it is operated on Government Property. Any equipment found deficient shall be taken out of service immediately until faulty conditions have been corrected and passed by the Government. No such removal will reduce the Contractor's obligation to perform all work required within the time scheduled under this contract. This requirement shall not be made the basis of any claim for compensation or damages against the United States or any of its officers or agents.

1.2.2.7 Vehicles: All vehicles, including Contractor and any subcontractors, utilized under this contract shall be present a neat and clean appearance, be serviceable and shall comply with insurance and safety standards as required by the State of Texas. Vehicles shall be identified with company name or logo conspicuously displayed on door panels.

Professionally prepared hand-lettering, magnetic signs or pressure sensitive decals shall be used.

1.2.2.8 Maps: Maps are provided in Attachment 4 and indicate the approximate areas where services shall be performed. It may become necessary to relocate a toilets due to flooding events at no cost to the Government. The Contractor will be responsible for communicating with Government concerning lake levels.

1.2.2.9 Reports: The Contractor shall prepare and submit Quality Control Reports as specified. Contractor shall develop and provide their own reports. A Quality Control Report shall be submitted to the Government at the end of each work week as directed. Quality Control Inspector(s) shall ensure all reports are complete, legible and comprehensible.

1.2.2.10 Frequency & Tabulations: The required frequency of service is provided in the Frequency Schedules (Reference Attachment 3).

1.2.2.10.1 Holiday Cleanings: An extra service shall be required on Memorial Day, 4th of July, and Labor Day (see Frequency Schedules). If this Holiday, Extra Service falls on the regular service day, then the Extra Service will be performed on the next day if agreeable with Government. The tabulations of the number of portable toilets shall be included in Attachment 3.

1.2.2.10.2 Unscheduled Extra Cleanings: An unscheduled servicing will be at the direction of the Government. The contractor shall be available within 24 hours of notification to perform these servicing. The unscheduled servicing shall be per unit and the request maybe for one unit. Servicing will include a standard cleaning and pumping of the facility as specified within.

1.2.2.11 Work Schedules: The Contractor shall submit a work schedule for each service to include approximate times for beginning work and ending work for each required service.

Work schedules must be submitted within ten (10) days after the beginning of initial services and prior to frequency changes. This work schedule is extremely important as it controls the time at which the quality assurance inspections are performed, ensuring that inspections are conducted only after the required service has been completed. Any variation or unforeseen change, such as being ahead or behind the approved work schedule, must be reported immediately by telephone or in person. Any proposed change to an approved work schedule must be submitted with 24 hours in writing and approved by the Government in advance of actual work schedule changes.

1.2.2.12 Additional Service Work Requirements:

1.2.2.12.1 Restrictions: Raw lake water shall not be used for cleaning.

1.2.2.12.2 Occupied Facilities: If a toilet is occupied by the public at the time of the scheduled servicing, contractor will wait until the toilet becomes unoccupied to perform cleaning and servicing. If the toilet becomes unoccupied while Contractor is still in the park, Contractor shall service the unit as required. If the toilet is still occupied, the Contractor shall note the non-cleaning on the Quality Control Daily Report and it shall be turned into the Government for non-payment. The Government shall not pay for services not received.

1.2.2.12.3 All Quality Control Inspectors and subcontractors, if used, shall possess as a minimum a copy of that portion of the contract/contract specifications which governs the work in which they are engaged. Failure to comply may result in cessation of work and removal of employees until such time that this requirement can be met.

1.2.2.12.4 Payment: Payment for completed and accepted work will be done on a monthly basis. The Contractor shall only invoice after the end of each month.

1.2.2.13 Cleaning Services

1.2.2.13.1 Grounds Cleanup: Grounds Cleanup shall be performed within five (5) feet on all sides of the portable toilets unless specified otherwise, as part of each scheduled toilet cleaning day using any acceptable method to remove large refuse, fish/animal remains and all litter, including, but not limited to cigarette butts, glass, broken glass, bottle caps, paper, food scraps and can tabs within these areas surrounding facilities. Grounds Cleanup is considered part of the cleaning service for each toilet and shall be included in the Contractor’s bid price for the toilet cleaning. Litter collected shall be disposed of within bulk refuse receptacles and large refuse such as abandoned appliances, barrels, furniture, etc., shall be removed from Government property. Contractor will not be required to remove tree branches or timber or other natural drift deposited during high water or by high winds.

1.2.2.13.2 Hazardous/Special Waste, Public-Generated: Public use areas will very infrequently contain hazardous/special wastes as defined by the Texas Commission on Environmental Quality. Examples of such wastes include but are not limited to used oil filters, tires, lead acid batteries, paint cans and/or dead animals. Contractor shall dispose of such waste found in accordance with Federal, State, County and Municipal laws, codes and regulations.

1.2.2.13.3 Performance Standards: Grounds Cleanup shall result in grounds with a neat and clean appearance, with large refuse and litter and fish/animal remains removed and properly disposed. Grounds Cleanup shall result in grounds with a neat and clean appearance, with all large refuse, fish/animal remains and all litter, including, but not limited to cigarette butts, glass, broken glass, bottle caps, paper, food scraps and can tabs removed and properly disposed.

1.2.2.13.4 Portable Toilets

1.2.2.13.4.1 General - Portable toilet units shall be both standard and/or disability accessible portable toilet units, industry standard, interior locking, ventilated, single occupant facilities with toilet seat, toilet paper holder, and a minimum ten gallon holding tank. These units shall be constructed of durable material for outside use.

Contractor's service shall include maintenance of unit, cleaning, and re-supplying the toilet paper at the frequency specified. On the “BIDDING SCHEDULE”, delivery/pickup of each unit shall be included in on the per unit price of the portable toilet, which shall include the maintenance.

1.2.2.13.4.2 Toilet Seats - Contractor shall remove/replace damaged or missing toilet seats and lids when performing scheduled cleaning.

1.2.2.13.4.3 Toilet Tissue – Dispensers shall be left at no less 75% full during a scheduled cleaning.

1.2.2.13.4.4 Performance Standard - Toilet shall be free of insects, insect nests, webs, dust, dirt, debris, grime, scum, grease, gum, fecal and organic matter, stains, markings, graffiti, garbage, litter, standing water and any other matter. All urinals and toilets will be disinfected. Grounds surrounding toilet shall be free of all refuse, fish/animal remains and all litter, including, but not limited to cigarette butts, glass, broken glass, bottle caps, paper, food scraps and can tabs. All toilet seats and lids shall be in proper condition and all urinals and toilets shall be properly draining.

1.2.3 Site Visit: A site visit shall be performed in order to clarify expectations and answer any questions concerning the requirements of the specified work. A formal site visit will be at 10:00am Local Time, Tuesday 21 February 2017. The Government Point of Contact (POC) for this action is Ronnie Bruggman (254) 939-1829.

1.4 Period of Performance: Contract period of performance shall be a 13 March 2017 through 30 September 2017.

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s Quality Control (QC) program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan (QCP) will be submitted to Government at the pre-work conference for review. After acceptance of the QCP the Contractor shall receive Government acceptance in writing for any proposed change to his QC system. The contractor shall submit to Government a daily Quality Control report for each day that services are performed.

1.5.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Government Holidays: All toilet cleaning services shall be performed on Government Holiday if holiday falls on a scheduled service date.

1.5.4 Hours of Operation: Work hours shall be 7:00 AM to 4:00 PM on the scheduled service days. If for any reason the day's required cleaning service cannot be completed by the designated time, the Contractor must notify the Government by 2:30 p.m. of that day, either by telephone or in person (followed in writing), advising of the facilities not serviced and the reason work was not completed. Should the Government allow, services not completed may be rescheduled for the following day. Otherwise, deductions in payment for services not performed will be made in accordance with the Bid Schedule and the Payment Analysis portions of this contract.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at Temple Lake Park Recreation Area, Belton Lake (Bell County, Texas).

1.5.6 Type of Contract: Firm Fixed Price.

1.5.7 Security Requirements

1.5.7.1 Physical Security: At the close of each work period, any Government areas opened for access shall be secured by the Contractor.

1.5.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to Government.

1.5.7.2.1. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by Government. All Government keys provided to Contractors will be issued and controlled IAW Army Regulation 190-51.

1.5.7.2.2 All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.7.2.3 The contractor and all associated sub‐contractors shall brief all employees on the local I-WATCH, Corps Watch, or See Something, Say Something program. The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the Government NLT 5 calendar days after the completion of the training.

1.5.7.2.4 The Contractor must pre‐screen Candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the

Governemnt no later than 3 business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I‐9, Employment Eligibility Verification, with the designated Government representative.

This Form will be provided to the KO and shall become part of the official contract file.

1.5.8 Special Qualifications: N.A.

1.5.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.10 Contracting Officer’s Representative (COR): N.A.

1.5.11 Contractor Key Personnel: The following personnel are considered key personnel by the Government: Contractor, field supervisor and QC personnel. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.5.12 Identification of Contractor Employees:

“Identification of Contractor Employees in the Federal Workplace” (Aug 2008):

(a) The contractor shall provide each of its employees who will be involved in the performance of the contract, on a Government facility, an identification (ID) badge and a standardized uniform that displays the company’s name/logo and the employee’s name. The ID badge shall clearly display the contractor’s name and the employee’s name and color photograph. It is the contractor’s responsibility to ensure that all contractor personnel wear the ID badge and uniform at all times when performing work under this contract. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of their clothing and above their waist, except when safety or health reasons prohibit such placement. This requirement is in addition to any Government facility security provisions that require that a Government-issued security badge also be worn.

(b) Contractor personnel shall clearly identify themselves to all attendees as a contractor employee before the commencement of meetings with Government or other contractor personnel. Contractor personnel shall clearly and immediately identify themselves as a contractor employee when placing, answering or participating in telephone/VTC conversations with Government or other contractor personnel.

(c) When contractor personnel send e-mail messages to a Government-owned computer, they shall include a signature block that includes their employer’s name and the employee’s full name and e-mail address.

(d) Each of the requirements set forth in paragraphs a-c above, must be included in all subcontracts at any tier.

1.5.13 Contractor Travel: N.A.

1.5.14 Data Rights: N.A.

1.5.15 Organizational Conflict of Interest: N.A.

1.6. GOVERNMENT FURNISHED ITEMS AND SERVICES:

1.6.1 Facilities: N.A.

1.6.2 Equipment: N.A.

1.6.3 Materials: N.A.

1.7 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

1.7.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this PWS.

1.7.2 Equipment: The Contractor shall furnish all equipment necessary to accomplish the requirements under this PWS.

1.7.3. Materials: The Contractor shall provide all materials necessary to accomplish the requirements under this PWS. All supplies and materials provided by the Contractor shall be of high quality, per industry standards, and environmentally friendly. A proposed list of supplies and materials shall be submitted to the Government for Government’s approval ten (10) calendar days prior to the commencement of work on this contract. Contractor shall also provide as part of their Safety Plan, Safety Data Sheets for all cleaning solutions or agents, enzymes, bacterial agents, disinfectants, graffiti remover, insecticides, herbicides or any other materials of a chemical nature used in Contractor’s operation. Contractor shall furnish all required soap, detergents, toilet tissue, additional trash cans desired by Contractor, trash can liners, deodorant cakes, non-restricted insecticides, cleaning solutions, enzymes and/or bacterial agents, disinfectant/deodorizer, graffiti remover, signs, locks, safety equipment, and all other materials to be utilized in the work.

1.7.4 Sustainability:

1.7.4.1 Recycled Content – The contractor shall utilized recycled content as outlined by the EPA and ensure materials utilized contain recycled-content for all contactor-furnished supplies.

1.7.4.2 The Contractor shall meet the BioPrefered Program requirements set forth by the USDA (http://www.biopreferred.gov/BioPreferred/ <http://www.biopreferred.gov/BioPreferred/>).

1.8 Contractor Management Reporting (CMR) N.A.

1.9 Applicable Publications (current editions)

1.9.1 The Contractor shall abide by all applicable local, state, and federal regulations, publications, manuals, policies and procedures to include the most current Safety and Health Requirements Manual (EM385-1-1).

1.9.2 Submittals: Government approval is required for submittals with a "G" designation;

submittals not having a "G" designation are provided for information only. When used, a designation following the "G" designation identifies the office that will review the submittal for the Government.

1.9.2.1 Safety Plan “G” - The contractor shall provide a Safety Plan in accordance with requirements of EM-385-1-1 Appendix “A”. When developing the Safety Plan, the contractor shall follow Appendix “A” and reference each item in the plan back to Appendix “A”. Safety Plans that are not outlined as shown in the EM-385-1-1 Appendix “A” will be rejected.

1.9.2.2 Activity Hazard Analysis ‘G’ - The contractor shall provide an activity hazard analysis (AHA) for each feature of work involved in this contract. AHAs shall be in accordance with EM385-1-1 paragraph 01.A.15.

1.9.2.3 Work Plan ‘G’ - The contractor shall provide a work plan that describes his planned approach to accomplishing the work described herein. The contractor shall include safety requirements incidental to the work.

1.10 Attachment List:

1.10.1 Attachment 1– Performance Requirements Summary

1.10.2 Attachment 2– Deliverables Schedule

1.10.3 Attachment 3– Tabulation & Frequency

1.10.5 Attachment 4– Park Map

ATTACHMENT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The Government expects the Contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract, and the Contractor’s performance shall be given significant consideration when exercising contract option year and evaluating recommendations for future Government contracts and or awards.

Performance Objective: Describes the work that is to take place.

Standard: Describes the desired results that are to be achieved.

Performance Threshold: The Contractor shall be rated acceptable or unacceptable based upon the scores of all inspections for a month. Deficiencies will be noted for each month for each Performance Objective item. This number is identified as the Performance Threshold.

Acceptable Performance: Acceptable Performance is achieved if inspections scores are above 85%.

Unacceptable Performance: Government’s inspection scores fall below 85% or work specified by contract is incomplete.

Method of Surveillance: The Government will monitor the Contractor’s service performance using the Random, Planned, or 100% sampling methods as detailed in “Quality Assurance Surveillance Plans (QASP)”. Government has the right to change or modify inspection methods at its discretion.

Performance Objectives Standards Performance Threshold

Methods of Surveillance

PRS #1.

GROUNDS CLEANUP

Collect and properly dispose of all small refuse removing fish/animal remains and all litter, including, but not limited to cigarette butts, glass, broken glass, bottle caps, paper, food scraps and can tabs within five (5) feet on all sides of the toilet as designated. (PWS Paragraph 1.2.2.13.1)

Specified grounds with neat and clean appearance, with all small refuse removed from toilet area and properly disposed.

Scores 85% minimum on all inspections for the month or 30 calendar day period.

Inspection by Periodic Inspections by the

PRS #2

TOILET CLEANING

Clean and disinfect urinals and toilets. Replace following items discovered in non-functioning or condition: re-supply toilet paper, toilet seats, toilet lids and collect and properly dispose of all fish/animal remains, large refuse and all litter. (PWS Paragraphs 1.2.2.13.4.4)

Toilet free of insects, insect nests, webs, dust, dirt, debris, grime, scum, grease, gum, fecal and organic matter, stains, markings, graffiti, garbage, litter, standing water and any other matter. All urinals and toilets disinfected.

Scores 85% minimum on all inspections for the month or 30 calendar day period.

Inspection by Periodic Inspections by the

ATTACHMENT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Item A – Safety Plan: Contractor shall develop detailed Safety Plan for review and approval by the Government designated personnel. Safety Plan shall indicate in detail the general policies, procedures and Personal Protective Equipment required for full compliance with the safety requirements set forth in latest edition of Safety Manual and OSHA. Plan shall include procedures to be followed in case of emergencies, including nearest emergency medical treatment toilet information. All Activity Hazard Analyses and Material Safety Data Sheets (MSDS/SDS) shall be included. Future proposed changes to approved plan shall be submitted to KO for review and approval.

(PWS Paragraph 1.9.2.1)

Provided 10 days prior to commencement of work.

Proposed changes to approved Safety Plan:

Submitted to

GOVERNMEN

T for review and approval, including revisions to Activity Hazard Analyses or additional MSDSs shall be submitted to

GOVERNMEN

T for review and approval.

One. Digital or Hard copy

Stillhouse Office

3740 FM 1670,

Belton, TX 76513

Item B – Quality Control Plan:

Contractor shall submit a detailed Quality Control Plan for review and approval by the Government designated personnel. Plan shall describe detailed method Contractor shall utilize to ensure all work complies with the

Provided 10 days prior to commencement of work.

Proposed Changes to Approved Quality Control Plan: Shall be submitted to

GOVERNMEN

One.

Digital or Hard copy

Stillhouse Office

Performance Work Statement and the Performance Requirements Summary.

(PWS Paragraph 1.5.1)

T for review and approval prior to use.

Item C – Quality Control Report:

Contractor shall develop a Quality Control Report containing minimum required information. A Quality Control Report shall be submitted to the Government at the end of each work week as directed. Submitted reports shall be complete, legible and comprehensible.

(PWS Paragraph 1.2.2.9)

Provided 10 days prior to commencement of work.

Proposed Changes to Approved Quality Control Report: Shall be submitted to

GOVERNMEN

T for review and approval prior to use.

One.

Digital or Hard

Stillhouse Office

Item D – Supplies and Materials List: Contractor shall submit list of proposed supplies and materials to be utilized. All materials shall be of high quality, per industry standards, and environmentally friendly. (PWS Paragraph 1.7.3)

Provided ten

(10) calendar days prior to work commencement.

One. Digital or Hard

Stillhouse Office

Item E – Employees / Subcontractors: The Contractor shall submit names, addresses and phone numbers of all employees and subcontractors who will be performing each service. (PWS Paragraph 1.5.12)

Submit to

GOVERNMEN

T within five (5) calendar days after award.

Stillhouse Office

3740 FM 1670,

Belton, TX 76513

Item F – Work Schedules: The Contractor shall submit a work schedule to include

Submit to

GOVERNMEN

T within five (5) calendar days

One. Digital or Hard copy

Stillhouse Office approximate times for beginning work and ending work.

(PWS Paragraph 1.2.2.11) after the preferred work sequence is received from Government to Contractor.

Item G – Form I-9 Employment Eligibility Verification Form: Complete and submit I-9 form for each employee.(PWS Paragraph 1.5.7.2.3 and 1.5.7.2.4)

Provided to

GOVERNMEN

T ten (10) calendar days prior to work

One per Employee.

Digital or Hard copy

Stillhouse Office

3740 FM 1670,

Belton, TX 76513

Item H – Proof of Required Insurance. (PWS Paragraph 1.2.2.7)

Provided to

GOVERNMEN

T ten (10) calendar days prior to work

Stillhouse Office

ATTACHMENT 3

TABULATIONS AND FREQUENCIES

BELTON LAKE

TEMPLE'S LAKE

PARK

QUANTITY for

March & September

QUANTITY for

April-August

DAYS SERVICED TOILET TYPE

Sandy Point STANDARD 1 5 MON & FRI

ADA 1 1 MON & FRI

South Picnic Area STANDARD 1 4 MON & FRI

Beach STANDARD 1 3 MON & FRI

Holiday Cleaning ALL Memorial Day, Independence Day, & Labor Day

TOTALS 6 15

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Portable Toilet Services. This plan sets forth the procedures and guidelines for the US Army Corps of Engineers will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the COR to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer (KO)

The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor. The KO will designate one full-time COR as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the KO.

2.2 The Contracting Officer’s Representative (COR)

The COR is designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

2.3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS and in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid in the amount agreed on in the contract. Failure to meet the required service or performance level may result in a deduction from the monthly amount.

3 METHODOLOGIES TO MONITOR PERFORMANCE

3.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

Periodic Inspection – Each month, the COR, shall review the generated documentation and enter summary results into the Surveillance Activity Checklist.

3.2 Customer Feedback

3.2.1 The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction.

Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

3.2.2 Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR or KO as opposed to the contractor.

3.2.3 Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR or KO.

3.2.4 Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

3.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain activities the desired performance level is established at 85 percent.

4 QUALITY ASSURANCE DOCUMENTATION

4.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes.

Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in Attachment 1.

4.2 Monitoring Forms

4.2.1 The Government’s QA surveillance, accomplished by the COR or their representative, will be reported using the monitoring forms. The forms, when completed, will document the Government’s assessment of the contractor’s performance under the contract to ensure that the required results are being achieved.

4.2.2 The COR will retain a copy of all completed QA surveillance forms for review.

5 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

5.1 Determining Performance

Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels. Failure to meet the desired results may result in a deduction from the payment.

5.2 Reporting

At the end of each month, the COR will prepare a written report for summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms will become part of the QA documentation. It will enable the Government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

5.3 Reviews and Resolution

5.3.1 The COR may require the contractor’s project manager, or a designated alternate, to meet with the KO and other Government personnel as deemed necessary to discuss performance evaluation.