PWS-NVARNG Copier Maint Services 20250717.pdf

PERFORMANCE WORK STATEMENT

Copier Maintenance at the Nevada Army National Guard (NVARNG)

1. Description of Services - This Performance Work Statement (PWS) defines the actions for the Contactor to provide all tools, labor, parts and transportation necessary to perform service maintenance on items in paragraph 2.2.

The Government intends to award one single award Firm Fixed Price contract with a base year plus four option years for the maintenance and repair services on Government Owned digital multi-function devices/photocopiers.

The primary North American Industry Classification Systems (NAICS) code is 811212. All services are non-personal in nature. The Government intends to award without discussions; therefore, the offeror's initial quotation shall contain its best pricing and terms.

2. Scope of Work - The Contractor shall provide all personnel, equipment, tools, material, vehicles, supervision, certifications, and other items and services necessary to perform on call service maintenance on the items in paragraph 2.2 at the specified locations in the Reno, Sparks, Fallon, Carson City, and greater Las Vegas areas of Nevada. Additionally, the contractor shall perform to the standards in accordance with this PWS. All common areas shall be kept clean and free from safety hazards. Any spills shall be cleaned in a timely manner.

2.1 Requirements - The Contractor to provide non-personal services to maintain and repair copiers beginning 01 September 2025 and ending 31 August 2030, contracted in a base 12-month period with four 12-month option periods. Service will include tear down, inspect, clean, oil and replace all worn/defective parts with OEM parts and repair items. The maintenance plan includes all service calls, parts, drum units, imaging units, developer, black toner, and preventative maintenance kits. Because each machine has varying copy volumes, the Government will only consider a price-per-copy maintenance service plan without minimums or overages. No other alternative price quotation types or methods will be considered. The Government intends to award a single purchase order to a responsible contractor capable of servicing all specified locations throughout Nevada. Toner shall comply with EPA Comprehensive Procurement Guidelines, additional information can be found at https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program. The Contractor shall ensure that all technicians are trained and certified on all printing systems and equipment. Vendor shall provide, upon request, all certification documentation for technicians. Repairs must be in accordance with manufacturer and commercial standards. All alterations to equipment must be in accordance with Section 508 Compliance Clinger Cohen Act Requirements.

2.2 Government Furnished Equipment - The Nevada Army National Guard requires copier maintenance services on ninety (90) government-owned machines throughout the state. All machines are Canon Image Runner Advance models. A current listing of manufacturer and model information with location is provided and will be updated as applicable throughout the life of this service agreement. Maintenance is to be performed on an on-call basis for the following copier models; models may be replaced as needed, added or removed upon bi-lateral agreement with the Contractor. The estimated overall volume is approximately 225,000 Black and White Copies per month. Equipment being placed under this agreement shall be in good operating condition and shall be subject to inspection by the Contractor if desired, but at no cost to the Government. Equipment that requires overhaul or repair will have the same completed, prior to the initiation of this agreement.

Address Depart.

Name Unit Make/Model Serial number

20000 Army Aviation Dr., Reno NV AASF OPS IR-ADV 4945 4NT00768

20000 Army Aviation Dr., Reno NV AASF Maintenance IR-ADV 4945 4NT00699

20000 Army Aviation Dr., Reno NV AASF IP Office IR-ADV 4945 4NT00701

20000 Army Aviation Dr., Reno NV AASF Supply IR-ADV 4945 4NT00732

1050 E Williams Street, Carson City, NV Carson

City CST IR-ADV 4945

2444 Fairview Dr. Carson City, NV CSMS1 Production Controller IR-ADV 4945 4NT00721

2444 Fairview Dr. Carson City, NV CSMS1 Logistics

Office IR-ADV 4945 4NT00683

2444 Fairview Dr. Carson City, NV CSMS1 Front Office IR-ADV 4945 4NT00709

2478 Fairview, Carson City, NV EOC EOC IR-ADV 4945

895 E. Richard Street Fallon, NV Fallon 485th MP CO IR-ADV 4945

19990 Army Aviation Dr., Reno NV OSA OSA IR-ADV 4945 4NT00766

2460 Fairview Dr, Carson City, NV OTAG G6 IR-ADV 4945

2460 Fairview Dr, Carson City, NV OTAG G6 IA IR-ADV 4945 4NT00731

2460 Fairview Dr, Carson City, NV OTAG Special Staff IR-ADV 4945

2460 Fairview Dr, Carson City, NV OTAG Chaplains

Office IR-ADV 4945 4NT00728

2460 Fairview Dr, Carson City, NV OTAG 150th Maint. IR-ADV 4945 4NT00669

2460 Fairview Dr, Carson City, NV OTAG PAO IR-ADV 4945 4NT00682

2460 Fairview Dr, Carson City, NV OTAG FMO IR-ADV 4945 4NT00583

2460 Fairview Dr, Carson City, NV OTAG Recruiting IR-ADV 4945 4NT00672

4600 Alpha Ave., Reno NV OTAG 137th MP IR-ADV 4945 4NT00757

2460 Fairview Dr, Carson City, NV OTAG JAG IR-ADV 4945

2460 Fairview Dr, Carson City, NV OTAG IG IR-ADV 4945 4NT00708

2460 Fairview Dr, Carson City, NV OTAG G-3 IR-ADV 4945 4NT00696

4600 Alpha Ave., Reno NV OTAG G6 IR-ADV 4945

2460 Fairview Dr, Carson City, NV OTAG G1 IR-ADV 4945 4NT00690

2460 Fairview Dr, Carson City, NV OTAG Command

Section IR-ADV 4945

2460 Fairview Dr, Carson City, NV OTAG HRO IR-ADV 4945 4NT00758

2460 Fairview Dr, Carson City, NV OTAG JFHQ IR-ADV 4945 4NT00746

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00681

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00691

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00692

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00693

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00707

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00710

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00717

2460 Fairview Dr, Carson City, NV OTAG IR-ADV 4945 4NT00724

2460 Fairview Dr, Carson City, NV OTAG Mailroom iR-ADV 6575 2LT00507

685 E. Plumb Lane, Reno, NV Plumb Lane ID Cards IR-ADV 4945 4NT00718

685 E. Plumb Lane, Reno, NV Plumb Lane Recruiting IR-ADV 4945 4NT00620

685 E. Plumb Lane, Reno, NV Plumb Lane Counter Drug IR-ADV 4945 4NT00749

1450 E Prater Way # 106, Sparks, NV 89434 Sparks Recruiting IR-ADV 4945 4NT00720

2452 Fairview Dr. Carson City, NV USPFO Logistics IR-ADV 4945 4NT00726

2452 Fairview Dr. Carson City, NV USPFO Warehouse

Office IR-ADV 4945 4NT00740

2452 Fairview Dr. Carson City, NV USPFO Comptroller IR-ADV 4945 4NT00761

2452 Fairview Dr. Carson City, NV USPFO Contracting IR-ADV 4945 4NT00713

2452 Fairview Dr. Carson City, NV USPFO Administratio n IR-ADV 4945 4NT00730

2452 Fairview Dr. Carson City, NV USPFO

CIF -

Warehouse IR-ADV 4945 4NT00764

2452 Fairview Dr. Carson City, NV USPFO DPI IR-ADV 4945 4NT00680

2452 Fairview Dr. Carson City, NV USPFO IR-ADV 4945 4NT00695

2452 Fairview Dr. Carson City, NV USPFO IR-ADV 4945 4NT00700

2452 Fairview Dr. Carson City, NV USPFO IR-ADV 4945 4NT00725

2452 Fairview Dr. Carson City, NV USPFO IR-ADV 4945 4NT00743

19980 Army Aviation Dr., Reno, NV WCA Break Room IR-ADV 4945 4NT00625

19980 Army Aviation Dr., Reno, NV WCA 991 Troop

Cmd IR-ADV 4945 4NT00688

19960 Army Aviation Dr., Reno, NV WCA FMS #2 IR-ADV 4945 4NT00689

19980 Army Aviation Dr., Reno, NV WCA 757 STB IR-ADV 4945 4NT00723

19960 Army Aviation Dr., Reno, NV WCA FMS #2 Main IR-ADV 4945 4NT00634

19960 Army Aviation Dr., Reno, NV WCA

DL

Classroom IR-ADV 4945 4NT00763

19960 Army Aviation Dr., Reno, NV WCA IR-ADV 4945 4NT00727

19960 Army Aviation Dr., Reno, NV WCA IR-ADV 4945 4NT00736

19960 Army Aviation Dr., Reno, NV WCA IR-ADV 4945 4NT00744

19960 Army Aviation Dr., Reno, NV WCA IR-ADV 4945 4NT00755

6490 N. Range Road, Las Vegas, NV 89115 CCA 1st Floor

CERFP IR-ADV 4945 4NT00635

6490 N. Range Road, Las Vegas, NV 89115 CCA 1st Floor CAV

FSC IR-ADV 4945 4NT00759

6490 N. Range Road, Las Vegas, NV 89115 CCA 1st Floor

USPFO IR-ADV 4945 4NT00638

6490 N. Range Road, Las Vegas, NV 89115 CCA 2nd Floor

CAV S1 Area IR-ADV 4945 4NT00666

6490 N. Range Road, Las Vegas, NV 89115 CCA

2nd Floor

CAV

Squadron Area IR-ADV 4945 4NT00664

6490 N. Range Road, Las Vegas, NV 89115 CCA CFF IR-ADV 4945 4NT00607

6510 N. Range Road, Las Vegas, NV 89115 CCA CSMS2 IR-ADV 4945 4NT00662

6510 N. Range Road, Las Vegas, NV 89115 CCA FMS1 IR-ADV 4945 4NT00655 4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 FMS #7 Breakroom IR-ADV 4945

151 E Horizon Ridge, Henderson, NV 89002 Henderso n Drill Hall Floor IR-ADV 4945 4NT00738 4511 W. Cheyanne Ave., Las Vegas, NV 89032 LAASF Hangar 1 IR-ADV 4945 4NT00694 4511 W. Cheyanne Ave., Las Vegas, NV 89032 LAASF Hangar 2 IR-ADV 4945 4NT00697

4511 W. Cheyanne Ave., Las Vegas, NV 89032 LAASF Hangar 3 IR-ADV 4945 4NT00705 4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

422d / 1864th / 593rd Area IR-ADV 4945 4NT00734

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

422d / 1864th / 593rd Area IR-ADV 4945 4NT00614

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

Room C304 (Chaplain/G4) IR-ADV 4945 4NT00622

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC G6 IR-ADV 4945 4NT00500

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

Room C304 (Chaplain/G4) IR-ADV 4945 4NT00679

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

Med Det Office Area IR-ADV 4945 4NT00610

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

Room B209B (R&R Area) IR-ADV 4945 4NT00631

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC

Med Det Clinic IR-ADV 4945 4NT00617

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 FMS #3

FMS3 CNE

Side IR-ADV 4945 4NT00656

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 FMS #3

R&R RM

A106 IR-ADV 4945 4NT00501

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC IR-ADV 4945 4NT00502

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC IR-ADV 4945 4NT00667

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC IR-ADV 4945 4NT00668

4500 W. Silverado Ranch BLVD, Las Vegas, NV 89139 LVRC IR-ADV 4945 4NT00676

6600 N. Range Road, Las Vegas, NV 89115 NLVRC Break Room IR-ADV 4945 4NT00603

6600 N. Range Road, Las Vegas, NV 89115 NLVRC

Maintenance Office (Left

Side) IR-ADV 4945 4NT00642

6600 N. Range Road, Las Vegas, NV 89115 NLVRC West Hallway IR-ADV 4945 4NT00615 5905 South Eastern Avenue Las Vegas, NV 89119

Quendo & Eastern Recruiting IR-ADV 4945 4NT00712

2021 N Rainbow Blvd Ste 103 Las Vegas, NV 89108

Lake Mead & Rainbow Recruiting IR-ADV 4945 4NT00504

7017 Spring Mountain Rd Ste 102A Las Vegas, NV 89117

Spring Mountain Recruiting IR-ADV 4945 4NT00503

7005 N Hollywood Blvd, Las Vegas, NV 89115 Speedway

DL

Classroom (1st Floor) iR-ADV 4745 25K00618

7005 N Hollywood Blvd, Las Vegas, NV 89115 Speedway SPO Area iR-ADV 4745 25K00600 7005 N Hollywood Blvd, Las Vegas, NV 89115 Speedway STB Area iR-ADV 4745 25K00616 7005 N Hollywood Blvd, Las Vegas, NV 89115 Speedway BDE iR-ADV 4745 25K00601

3. Performance - Reasonable Response to Service Request - The contractor’s response time on a service call starts when authorized Government personnel place a verbal request with the contractor for a service call or when a written request is received by the contractor for a service call, whichever is earlier. Service call work shall begin by the next business day from the time a service request is submitted, either verbally or in writing, Monday through Friday, 7:30am to 5:00pm, excluding holidays observed by the Federal Government. The service technician shall report to the service requestor and notify their arrival and verify the problem with which the service call was made.

If the service call is not completed, the service technician shall contact the Government’s designated representative and provide a detailed explanation as to why the copier was not repaired and provide an estimated time for completion of the required repairs.

4. Certification - The Contractor shall be factory certified so as no existing warranties will be voided.

5. Installation Access - The Contractor shall obtain appropriate base access for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto NVARNG Facilities. Current vehicle registration, current proof of insurance and a valid driver’s license must be presented for all vehicles to be allowed access. See paragraph 10 regarding additional access requirements.

6. Physical Security - The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, and equipment and materials shall be secured.

7. Performance Requirements Summary

PWS

Reference

Performance Objective

Performance Standard Acceptable Quality Level

(AQL)

Monitoring / Inspection Method

Remedy

2.1 Printer repair Contractor will troubleshoot, repair, or replace any faulty components.

Contractor will update system software.

100% compliance required

100% inspection at destination

Demonstrate all components repaired to user satisfaction and provide detailed fix action report.

Train personnel on system updates if applicable.

2.1 Maintenance Contractor will tear down, inspect, clean, and oil equipment in accordance with commercial warranty requirements

Contractor will update system software.

100% compliance required

100% inspection at destination

Demonstrate all equipment remains functional to user satisfaction and manufacturers specifications.

Train personnel on system updates if applicable.

3.0 Response Time Next Business Day 100% compliance

required

100% inspection at destination

Clearly communicate repair status /completion.

8. Maintenance Repair Log - The contractor shall provide and maintain a detailed log of any and all service performed on each individual piece of equipment covered under the agreement. The log must include the following information: model number, serial number, date work performed, description of work and parts installed. Contractor shall provide Section 508 information for any alterations to equipment. The log shall be provided to the Government on a monthly or quarterly basis when the Contractor invoices for services rendered. Acceptance will be conducted by the Contracting Office.

9. Repair Warranty - The contractor will warranty replacement parts provided under this contract in accordance with standard commercial practices.

10. Security Access Requirements for On-site Services:

Place and Performance of Services: The services will be performed at various Nevada Army National Guard locations throughout Nevada.

The Federal Government observes the following holidays:

New Year's Day

Martin Luther King Jr. Day

Washington's Birthday

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

Unscheduled gate closures by the Security Police may occur at any time causing all personnel to enter or exit a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

AT Level 1 Awareness Training (AT): Security Requirements. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 Awareness training within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or KO (if a COR has not been appointed) within 45 calendar days after completion of training by all employees and subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html

OPSEC: Security Requirements. Per AR 530-1, Operational Security, new contractor employees must complete Level 1 OPSEC training within 30 calendar days of reporting for duty. All contractor employees must complete annual OPSEC awareness training. OPSEC awareness training is available the following website:

https://securityawareness.usalearning.gov/

Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

iWATCH Training. The contractor shall brief all personnel performing work under this contract on the local iWATCH program available online at:

http://www.myarmyonesource.com/cmsresources/Army%20OneSource/Media/Videos/Family%20Programs%20and %20Services/iWatch_Program/iWATCH%2060_4streaming.wmv

This training shall be completed within 30 calendar days of the contract award and within 30 calendar days of new employees starting performance work under this contract, with the result reported to the Contracting Officer NLT 45 day after contract award or start date.

https://jko.jten.mil/courses/atl1/launch.html https://securityawareness.usalearning.gov/ http://www.myarmyonesource.com/cmsresources/Army%20OneSource/Media/Videos/Family%20Programs%20and%20Services/iWatch_Program/iWATCH%2060_4streaming.wmv http://www.myarmyonesource.com/cmsresources/Army%20OneSource/Media/Videos/Family%20Programs%20and%20Services/iWatch_Program/iWATCH%2060_4streaming.wmv

Technical Point of Contact/ Contracting Officer Technical Representative (COTR) is Mr. Kevin Costa:

Kevin Costa

Data Processing Manager/

Chief, Services and Support Branch

Nevada Army National Guard

COML: (775)887-7877 DSN:530-7877

FAX:(775)887-7839 CELL:(775)721-6998

kevin.d.costa.civ@army.mil

(End PWS) mailto:kevin.d.costa.civ@army.mil