TE_7_PRS.pdf

Performance Requirements Summary

Test Support Services Contract (TSSC)

PWS

PARA. No.

REQUIRED

SERVICE

PERFORMANCE STANDARD/OBJECTIVE

MAX.

ALLOWABLE

DEGREE OF

DEVIATION

(AQL) FROM

REQUIREMENT

METHOD OF

SURVELLIANCE

LOGISTIC SUPPORT SERVICE

C.1.1.3 Provide logistic support services

Routine logistic support will be provided timely and accurately ensuring mission requirements are not delayed

(vehicles, security, GFP/E)

No more than 3 validated customer complaints per month

Customer complaint

Mission critical logistics support will be provided timely and accurately ensuring mission requirements are not delayed

No validated customer complaints per month

Customer complaint

C.1.1.2 and

C.1.1.6

Provide communication services and equipment

Voice communication will be available at all times No validated customer complaints per month

Customer complaint

Data and other communication support meets operation requirements with no data loss

No more than 1 validated customer complaint per month

Customer complaint

Operational emergency beacon(s) will be carried on all support missions

100% Periodic surveillance

TECHNICAL

C.1.1.2 Provide engineering technical support to build, maintain or renovate mission and/or test sites

Mission and/or test sites meet test or customer specifications and quality standards

100% 100% Inspection

Mission and/or test sites must be completed/available on time to ensure mission schedules are met

100% 100% Inspection

C.1.1.2 Provide technical support to collect and analyze test data

Reports are complete, accurate, verifiable and submitted on time

100% 100% Inspection

C.1.1.2 Provide other technical support as specified

Technical Support is completed on time and meets specified requirements (photographic, GIS, CAD)

No more than 2 validated customer complaints per month

Customer complaint

C.1.1.10 Provide professional medical consulting support to CRADA, test sites, telemedicine, and medical conferences

Support is provided on time and meets specific requirements No more than 3 validated customer complaints per month

Periodic surveillance

C.1.1.2 Provide translation support services

Written translation support services will be timely and accurate

No more than 3 validated customer complaints per month

Interpreter support services will be timely and accurate No more than 3 validated customer complaints per month

Customer complaint

ADMINISTRATIVE SUPPORT SERVICES

C.1.1.4 Provide administrative support services

Other support provided is timely, accurate, complete No more than 5 validated customer complaints per month

Mission critical support is timely, accurate, and complete No validated complaints that impact mission requirements

Customer complaint

C.1.1.2 Security personnel Responsible for the security of all facilities, structures, and equipment

100% Periodic surveillance

Coordinate country clearances as required

Responsible for assuring that proper operating procedures are being followed when requesting country clearance for government and non-government personnel

No more than 1 validated customer complaint per month

Customer complaint

MEDICAL SUPPORT SERVICES

C.1.1.6 Provide medical support services

Emergency evacuation for government and non-government test personnel is timely

100% Planned

All contractor personnel is trained to respond to medical emergencies with basic first aid support within 60 days of employment

90% Planned

Contractor will ensure that one onsite contractor employee will be trained in use of first aid bag

100% Planned