PWS Laundry and Dry Cleaning_3rd ID MRC.docx

3rd ID Reception Center Performance Work Statement (PWS) Laundry and Dry Cleaning 19 August 2025 Version 1.0

Performance Work Statement (PWS) Laundry and Dry Cleaning Vision Statement

The contractor shall provide pickup and delivery at designated location

1 Introduction Laundry and Dry Cleaning contract service is to launder and press textiles, linens and other fabrics associated with bedding for Active and Reserve components on a direct or reimbursable basis and is in direct support of organizational health and sanitation requirements as it relates to housing, health and safety.

1.1 Mission

The 3rd Infantry Divisions Laundry and Dry Cleaning Program provides pick-up and delivery at designated locations, washing, drying, pressing, packaging, drop-off, and direct exchange services for Government-owned items for laundering. This program includes the following: coordinate and recommend local policy and procedures for the Fort Stewart Senior Leader/Division Commander; planning for program accountability for: blankets, pillows, sheets, pillowcases, mattress covers and bedspreads, tablecloths, special categories such as individual piece rate and DOD reimbursable work, cook and medical non-reimbursable whites; confinement uniforms. Provides dry cleaning services in accordance with environmental OSHA/host nation, and other applicable regulations and policies. Includes providing dry cleaning services, including equipment replacement/maintenance program and accountability for such items as: flags; bunting; draperies; ceremonial uniforms; funeral detail clothing; and special categories. such as individual piece rate and DOD reimbursable work. Provides dry cleaning services in accordance with environmental OSHA/host nation, and other applicable regulations and policies. Includes providing dry cleaning services, Includes manpower authorizations, contracts, dry cleaning and laundry specific and support equipment, and the associated costs to provide or make available laundry and dry cleaning services to launder and press textiles, garments, linens, and other fabrics for Active Components.

1.2 Background

The Army Sustainment Command (ASC) formerly provided or made available Laundry & Dry Cleaning services to launder and press textiles, garments, linens, and fabrics for 3rd ID and Active components at Fort Stewart on a direct or reimbursable basis. Laundry & Dry Cleaning operations are primarily governed by AR 210-130.

1.3 Scope

The Contractor shall furnish labor, supervision, transportation for pickup and delivery services, supplies, vehicles, tools, materials, facilities and equipment (except as specified in this contract as Government-furnished) necessary for the performance of dry cleaning, organizational bulk and piece rate customer laundry services at Fort Stewart/Hunter Army Airfield, This contract includes functions, tasks and responsibilities normally inherent to a laundry and dry cleaning facility. The Contractor shall receive, account for, process and return articles tendered for laundry. The Contractor shall establish and maintain a system of records to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract. The Contractor shall ensure that only authorized individuals are afforded laundry services and shall operate piece rate services and collect monies from individuals for piece rate cash services. Services shall be performed in compliance with the standards as contained or referenced in this contract. The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and economy to the Fort Stewart/Hunter Army Airfield community.

2 General Requirements The contractor shall operate and manage the Laundry Collection and Return to the requiring activity/facility for the issue, receipt, requisition, exchange, warehousing, and turn-in of linens in accordance with AR 710-2, DOD 4145-19-R and other regulatory requirements. The Contractor shall pick-up soiled items from FORT STEWART at 697 E. Bultman Ave, BLDG 216, Fort Stewart, GA 31314 weekly(Tuesdays) by 1300 and laundered items shall be returned to the location it was received from by 1530 on (Thursdays). The contractor shall maintain hand receipt responsibility for linens in accordance with AR 710-2, DA Pam 710-2-1, AR 735-5, and other regulatory requirements. The contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering. The contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract. The contractor shall ensure that only authorized individuals are afforded laundry service. All work and services provided by the contractor shall be performed in accordance with the standards as contained or referenced herein.

2.1 The Contractor shall provide laundry and dry cleaning services to authorized individuals and organizations.

All work performed under the contract shall be provided in accordance with the terms and conditions of the contract and AR 210-130.

2.1.1 The Contractor shall clean OCIE for authorized customers.

Reserved

2.1.2 The Contractor shall provide laundry services for linens.

Performance Standards

a) STD: All linens (sheets, pillowcases, mattress covers/pads, bedspreads and blankets) and pillows shall be laundered (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

b) STD: Bedspreads shall be laundered in accordance with care label and instructions.

AQL: 100%

c) STD: All items shall be thoroughly dried in accordance with manufacturer care label/instructions.

AQL: 100%

d) STD: All finished flatwork shall be dried, folded and bundled (10 sheets, 10 pillowcases, 5 mattress covers/pads, 5 bedspreads, 5 blankets).

AQL: 90%

e) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

f) STD: All items turned in for laundry shall be completed within five (5) business days.

AQL: 90%

2.1.3 The contractor shall operate a linen Direct Exchange (DX) Point.

Performance Standards

a) STD: The contractor shall direct exchange sheets, pillows, pillowcases, blankets, mattress covers/pads, and bedspreads.

AQL: 100%

b) STD: Soiled items shall be exchanged for laundered, serviceable like items at time of turn in.

AQL: 100%

c) STD: All laundered linens shall be returned to the DX point in like-item bundles protected from contaminants that would require items to be re-laundered.

AQL: 90%

d) STD: Laundered sheets shall be returned to the DX point in bundles of ten (10) each.

AQL: 90%

e) STD: Laundered pillowcases shall be returned to the DX point in bundles of ten (10).

AQL: 90%

f) STD: Laundered mattress covers/pads shall be returned to the DX point in bundles of five (5).

AQL: 90%

g) STD: Laundered bedspreads shall be returned to the DX point in bundles of five (5).

AQL: 90%

h) STD: Laundered blankets shall be returned to the DX point in bundles of five (5).

AQL: 90%

i) STD: The contractor shall maintain strict accountability of Government-owned items.

AQL: 90%

2.1.4 The contractor shall provide Dry Cleaning Service

Performance Standards

a) STD: The contractor shall if required dry clean and press sheets, pillows, pillowcases, blankets, mattress covers/pads, and bedspreads.

AQL: 100%

b) STD: Each item shall be laundered (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c) STD: All items turned in for dry cleaning shall be completed within five (5) business days.

AQL: 90%

d) STD: All items shall be dry cleaned in accordance with customer/manufacturer's instructions.

AQL: 100%

e) STD: All items that fail to meet quality standards shall be returned for re-laundering at no additional costs.

AQL: 100%

f) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

2.1.5 The contractor shall launder F type specialty items

Reserved

2.1.6 The contractor shall provide repairs to organizational items.

Performance Standards

a) Small rips and tears (one (1) inch or less) shall be mended unless they are identified as being damaged at time of turn-in.

AQL: 100%

b) STD: Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

AQL: 100%

c) STD: The contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry cleaning ticket.

AQL: 100%

2.2 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.3 Business Relations - NA

2.4 Contract Administration and Management

(a) Applies to contracts for laundry and dry cleaning services within the United States;

2.4.1 Contract Management

2.4.1.1 The contractor shall provide a Project Manager who shall be responsible for the overall management, performance and coordination of this contract. The Project Manager shall act as the central point of contact with the Government. The Project Manager shall have signature authority and the authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the Project Manager during his absence.

2.4.1.2 The contractor shall provide the names, addresses, and telephone numbers of the Project Manager and designated Alternate to the Contracting Officer (KO)/Contracting Officer Representative (COR), not later than 10 calendar days prior to the contract start date. The contractor shall provide written notice to the KO/COR as specified in Figure 1-1.

2.4.1.3 The contractor's Project Manager and Alternate shall each possess three years specialized experience in supervising, administering and managing a laundry and dry cleaning operation.

2.4.1.4 The Project Manager or Alternate shall be present during normal operating hours. At other times when employees are working the Project Manager or Alternate shall be on call to handle contractual matters that may arise.

2.4.2 Contract Administration

An individual duly assigned by appropriate authority to administer a contract.

2.4.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees, if required. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.6 Contractor Personnel, Disciplines, and Specialties

2.6.1 Contractor Personnel Requirements

2.6.1.1 The services provided under this contract are strictly non-personal in nature. Under this contract, no employer-employee relationship will exist between the Government and the contractor and/or between the Government and the contractor's employees. No contractor employee will be directly supervised by the Government. All individual employee assignments and daily work direction shall be given by the contractor. If the contractor believes any Government action, inaction or communication would create a personal services relationship, or appearance of, between the Government and any contractor employee, the contractor shall promptly notify the contracting officer. Additionally, the contractor shall ensure all contracted employees fully understand the Government contractor relationship. All contractor employees must be fully aware that Government personnel do not have direct authority over contractor personnel. Additionally, all contractor employees must fully understand that only the KO has the authority to change the terms of the contract, only the KO has authority to direct work, and both the KO & COR can provide guidance.

2.6.1.2 The contractor shall provide personnel with required training, skills and experience in order to accomplish the work required under this PWS. Additionally, the contractor must exercise due diligence in its hiring practices to ensure employee probity. Moreover, the contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications2.6.1.3 The contractor shall ensure all required interviews, background checks, and forms are up to date and on file at all times.

2.6.1.4 The contractor shall develop a training program addressing both Government training and contractor-provided training to ensure contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the contractor will be advised of mandatory Government sponsored training (e.g., anti-terrorism training) and shall request, in writing, authorization for additional training to be approved by the KO. The contractor shall maintain records of all accomplished training.

2.6.1.5 The contractor shall ensure that all contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

2.6.1.6 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as contractor employees. Contractor employees will be introduced as contractor personnel and must wear contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the contractor shall destroy the affected individuals’ badge(s). For additional guidance reference the Army Contracting Agency Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

2.6.1.7 While on a Department of Defense (DoD) Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the installation, either temporarily or permanently. The contractor shall provide employees with appropriate dress code information.

2.6.1.8 The contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.6.1.9 The contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the installation and its population.

2.6.1.10 Employment of off-duty military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.6.1.11 The contractor shall ensure the contractor Project Manager and the Alternate Project Manager possess basic proficiency in the English language (reading & writing).

2.6.1.12 Contractor employees having duties on a DoD installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the installation, contractor employees will depart the facility within a reasonable amount of time.

2.6.13 The contractor shall establish a drug-free workplace and ensure all employees are drug free.

2.6.14 All contractor personnel required to access a Government installation in performance of their duties under this effort must possess a Common Access Card (CAC); non-CAC eligible contractor employees must possess the appropriate Government issued identification for entry to the installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified contractor employees performing work under this contract in accordance with Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons.

2.6.15 Contractors that require a CAC (before CAC issuance) must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. At the discretion of the sponsoring activity, an initial CAC may be issued based on favorable review of the FBI fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

2.7 Location and Hours of Work

The Federal Government observes the following holidays and except for emergencies, 24/7 operations, or as otherwise noted in this PWS or subsequent modifications, Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available on the following days:

New Year’s Day First day of January (or as observed) Martin Luther King, Jr. Birthday Third Monday of January

2.8 Contractor Planning, Resource Management

2.8.1 If the Senior Mission Commander or Installation (Garrison) manager declares an installation closed or road conditions red or black [or otherwise deemed unsafe for routine travel/use] due to inclement weather, the contractor will not pick up or deliver laundry to the installation. The remuneration of contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.8.2 When required and directed by the KO, the contractor shall provide technical support or assistance at customer locations within the LRC area of responsibility. The impact of this additional customer support to current workload/capability must be assessed by the contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the contractor must contact the COR prior to performing support or assistance.

2.8.3 The contractor shall ensure that all contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the contractor’s corporate or other off-site offices, to other Government activities or agencies, to other contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g. man-hour reporting).

2.8.4 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

3 Performance Requirements - See paragraph 2 4 Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

4.1.1 Physical Security, Anti-terrorism & Operations Security

4.1.1.1 Neither the contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the FORT STEWART/HUNTER ARMY AIRFIELD Public Affairs Office (PAO) is the only official spokesperson for the installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.1.2 When securing all non-classified Army property, the contractor will abide by the requirements of AR 190-11, AR 190-13, AR 190-51, AR 190-45, local installation and unit physical security policies, plans and procedures along with all applicable supplements. All contractor physical security plans, policies and procedures will conform to the applicable installation and local ASC Unit plans, policies and procedures.

4.1.1.3 Upon notice to proceed date, the contractor will request and obtain CAC and badges required for personnel to access work locations. Specific contractor security access requirements are outlined in the Contract Security Classification Specification, DD Form 254 and the respective Government Trusted Agent (TA) will be responsible for approving and facilitating contractor acquisition of contractor CACs and badges through the contractor Verification System and local security offices. Temporary employees (employed 90 calendar days or less) will be allowed access as long as they have a visitors badge and comply with Installation policy. Once a contractor is no longer eligible to perform work on a contract, the CAC must be turned in to the Government (e.g., Trusted Associate Sponsorship System (TASS) trusted agent). CACs cannot be transferred between contracts.

4.1.1.4 As directed by the KO/COR, the contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the contractor shall replace him/her at no additional cost to the Government.

4.1.1.5 The contractor’s employees will comply with applicable installation/facility access including local security policies and procedures (provided by the Government Representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.2 Transition

4.2.1. One week prior to the contract start date, concurrent formal inventories shall be performed jointly by the successful offeror and the outgoing contractor. Parties to these inventories shall provide sufficient personnel to perform the inventories.

4.2.2. As each area is inventoried, the outgoing contractor and incoming contractor shall reconcile the inventory results. Within 48 hours after reconciliation is completed, the incoming contractor shall review the results of the inventory, and reconciliation thereof. The incoming contractor shall assume direct responsibility for the reconciled on-hand balances on the contract start date. Should the incoming contractor take exception to any or all of the balances or the manner in which they were reconciled, a mutual effort shall be made within 5 working days to resolve the conflict. If the conflict cannot be resolved to the contractor's and the KO’s mutual satisfaction, additional inventories of selected items or of entire areas may be required.

4.3 Government Furnished Materials - NA

4.4 Environmental Requirements

4.4.1 The contractor shall be knowledgeable of, and comply with, all applicable local, installation, federal and state environmental laws and regulations (note: roads and highways are considered public throughways).

4.4.2 The contractor shall use bio based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.4.3 The contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the installation. Where dripping occurs, the contractor shall place drip pans to catch the dripping material and discard of it in accordance with 40 CFR Parts 262-268.

4.5 Applicable Directives - NA

4.6 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.6.1 Quality Control

4.6.1.1 The Contractor shall develop a Task/Delivery Order Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with the IDIQ contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the contractor can assure himself/herself that their work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government at the time of the award of the Task/Delivery Order. The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Government’s review and approval. The Government may find the QCP "unacceptable" whenever the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that the QCP is found "unacceptable."

4.6.1.2 The contractor shall be responsible for costs associated with any re-work that is due to incomplete, incorrect, or improper tasks performed by it’s personnel. The contractor will implement a tracking system that accounts for it’s re-work separately from re-work that is not caused by the contractor personnel.

4.6.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this Task/Delivery Order in accordance with the Government’s QASP.

5 Deliverables - See Paragraph 2 6 Related Documents The following Documents are related to this project Army Regulation 210-130

Performance Requirement Summary (PRS)

a) All linens (sheets, pillowcases, mattress covers/pads, bedspreads and blankets) and pillows shall be laundered (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

b) Bedspreads shall be laundered in accordance with care label and instructions.

AQL: 100%

c) All items shall be thoroughly dried in accordance with manufacturer care label/instructions.

AQL: 100%

d) All finished flatwork shall be dried, folded and bundled (10 sheets, 10 pillowcases, 5 mattress covers/pads, 5 bedspreads, 5 blankets).

AQL: 90%

e) Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

f) All items turned in for laundry shall be completed within five (5) business days.

AQL: 90%

Contractor will repair or replace damaged or lost linen at market value.

AQL: 100%

b) Soiled items shall be exchanged for laundered, serviceable like items at time of turn in.

AQL: 100%

c) All laundered linens shall be returned to the DX point in like-item bundles protected from contaminants that would require items to be re-laundered.

AQL: 90%

d) Laundered sheets shall be returned to the DX point in bundles of ten (10) each.

AQL: 90%

e) Laundered pillowcases shall be returned to the DX point in bundles of ten (10).

AQL: 90%

f) Laundered mattress covers/pads shall be returned to the DX point in bundles of five (5).

AQL: 90%

g) Laundered bedspreads shall be returned to the DX point in bundles of five (5).

AQL: 90%

h) Laundered blankets shall be returned to the DX point in bundles of five (5).

AQL: 90%

i) The contractor shall maintain strict accountability of Government-owned items.

AQL: 90%

j) The contractor shall maintain a minimum stockage of 50% of weekly issued items at the exchange point.

AQL: 90%

AQL: 100%

b) Each item shall be laundered (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c) All items turned in for dry cleaning shall be completed within five (5) business days.

AQL: 90%

d) All items shall be dry cleaned in accordance with customer/manufacturer's instructions.

AQL: 100%

e) All items that fail to meet quality standards shall be returned for re-laundering at no additional costs.

AQL: 100%

f) Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

b) Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

AQL: 100%

c) The contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry cleaning ticket.

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