PWS_Work_Reception_Draft_7_FEB_2019.pdf

1. GENERAL: This is a non-personal services contract to provide Work Reception and Management for the Directorate of Public Works (DPW). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Work Reception and Management, as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2. Background: This service is currently being performed under Fort Stewart’s Base Operations and Maintenance (O&M) contract.

1.3. Objectives: The basic service objective includes the following;

Receive and annotate all repair work needed to be performed to all DPW facilities.

Submit Work Orders (WO) to Base O&M contractor as required.

Provide daily, weekly, and monthly reports as needed.

Provide courteous, friendly customer service to all DPW customers.

1.4. Scope: Services include: Establishing and tracking all requests for repairs and maintenance issues at Fort Stewart, GA (FSGA) and Hunter Army Airfield (HAAF), coordinating with Base O&M Contractor, and other DPW contractors to receive requests for repairs.

1.5. Period of Performance: See Delivery Information

1.6 General Information

1.6.1 Federal Observed Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.2 Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 7:30 AM – 4:00 PM Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized without prior approval from KO. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered

1.6.3 Place of Performance: The work to be performed under this contract will be performed at FSGA.

1.6.4 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP shall be provided within 30 days of contract award.

1.6.5 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and Contracting Officer’s Representative (COR) shall meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.7 Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8 Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the COR. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 AM to 4:00 PM, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.9 Qualifications: All data entry personnel under this contract must possess a high school diploma and must obtain a DoD CAC for network access as soon as possible after award. Experience with the following GFEBS roles is highly desirable:

GR Processor Order Approver Order Maintainer Permit Approver Plant Maintainer Master Date Maintainer Plant Maintenance Reporter Preventative Maintenance Controller Work Notification Processor

1.6.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All Contractor personnel performing work under this contract shall obtain a DoD CAC. The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

1.6.11 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the US Army Facilities.

1.6.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.14 Network Access: Contractor or subcontractor employees require installation and Government IT system/network access and are required to obtain a CAC IAW AR 25-1, AR 25-2 and current Fort Stewart policies. If a National Agency Check (NAC) has been completed for the employee they will create an Army Knowledge Online (AKO) account and send it to the identified Sponsor for approval and will be directed to make an appointment with the ID Card Section at FS (Bldg. 253) to get their CAC. If a NAC has not been completed, the employee will be required to access the e-QIP System online to complete an SF85P background questionnaire.

1.6.14.1 The Contractor will complete an initial Security Request Packet (Contractor Request for Investigation Form, Optional Form 306, Request for Network Account Memorandum, provide Proof of Citizenship (Birth Certificate or Passport) and provide a copy of a picture ID to the DPW Admin Office.

The DPW Security Manager will submit the completed Security Request Packet to the Installation Security Office for processing. The contractor will then go to the Installation Security Office to complete fingerprint cards. The contractor will receive an email from the Personnel Security Investigation Portal (PSIP) Center of Excellence to complete the Government Electronic Questionnaire for Investigations

Processing (e-QIP). Once this process is completed and the approved waiver is returned to the DPW Security Manager, the employee data will be input by the DPW Security Manager into the Contractor Verification System (CVS) for CAC card issue appointments. Once CAC is issued the email access forms will be completed by the contract Employee/contract Project Manager and turned into the DPW Security Manager and passed to the Network Enterprise Center through our Business Operation and Integration Division (BOID) Systems Branch.

1.6.15 Antiterrorism (AT) and Operations Security (OPSEC):

1.6.15.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 30 days of contract award.

1.6.15.2 Access and General Protection/Security Policy and Procedures: The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.15.3 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

1.6.15.4 Contractor Employees Who Require Access to Government Information Systems (IS): All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.15.5 OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.15.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.15.7 Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note:

The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.6. PERFORMANCE REQUIREMENTS SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.8. QUALITY ASSURANCE (QA). A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, QA refers to actions by the Government.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL (QC). All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

2.2. ACRONYMS

AFAR Army Federal Acquisition Regulation AR Army Regulation CFR Code of Federal Regulations COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest POC Point of Contact

PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The Government will provide the Contractor with office space at FSGA.

3.2. Utilities: The Government will provide all utilities in the facility to the Contractor for their use in performing tasks outlined in this PWS. The Contractor shall instruct all employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3. Equipment: The Government will provide computers, phones, and copiers/printers.

3.4. Materials: The Government will provide training materials needed for accessing government computers and software.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The Contractor shall furnish all supplies, materials and services required to perform work under this contract that are not listed under Part 3 of this PWS.

5. SPECIFIC TASKS:

5.1. Basic Services: The Contractor shall provide Work Reception and Management service for DPW, IAW the guidance provided in the current edition of DA Pam 420-06, DPW Resource Management System and local training.

5.1.1 Requests for repair work may be received electronically, by telephone, or in person. A typical call should last approximately 3 minutes.

5.2. Work Order Reception: The contractor shall provide adequate personnel to staff the work reception desk during the normal duty hours as stated in Section 1.6.2. The desk will need to be staffed to receive requests for any aspect of real property maintenance and repair service, technical assistance, or other request for information. Primarily these request will be in the form of a Demand Maintenance Order (DMO), Service Order (SO), Plant Maintenance Order (PMO), Operational Work Order (OWO), or Standing Operational Order (SOO), all of which will be collectively referred to as Work Orders (WO). See Technical Exhibit 2 for historic workload data. The contractor must be able to respond to surges in requests.

5.2.1. Work Order Processing: Upon receiving a WO request, the contractor will ensure the description and location of work is clear and that it is not a duplication of a current work request. If the request is a duplicate the requestor will be notified. Immediately following verification, the contractor will determine the priority of the WO. See Technical 3 for classification criteria. The Government reserves the right to make reclassifications as necessary. All WOs for the Base O&M contractor will be entered by priority into GFEBS, the current Government system used to manage WOs. All other WOs will be sent to appropriate contractor COR for execution (i.e. JCL Parsons). A complete list of what belongs to each contractor will be given at time of contract award.

5.2.2. Priority: All Priority 1 WOs will be immediately entered in GFEBS and sent to the Base Maintenance O&M Contractor for execution. Individual contracted must be annotated. All other WO will be electronically submitted to the DPW Base Maintenance Contractor at 12:00 PM and 4:00 PM every workday.

5.2.3. After hours operations: At the end of each day the contractor shall forward the phone to the FSGA Central Energy Plant (contact information will be provided after contract award). The plant will coordinate all after hours WO support and annotate on a support log. The support log will be provided at the beginning of each work day by 9:00 AM to the Work Reception Contractor. The Work Reception contractor shall enter all relevant WO information into GFEBS.

5.2.4. Additional Duties:

5.2.4.1 The contractor shall maintain and update data in GFEBS in order to keep it accurate and up to date.

5.2.4.2 The contractor shall ensure that all completed WOs have the required information before they are closed out in GFEBS. Completed WOs shall be entered into GFEBS within 1 day after receipt from Base O&M Contractor.

5.2.4.3 The Contractor shall provide reports as requested. Reports must be submitted within 1 business day. The Contractor can estimate up to 15 report requests monthly.

5.2.4.4 The contractor must be prepared to keep a manual work request log in the event that GFEBS in unavailable. All information will be entered into GFEBS as soon as possible once the system is restored.

5.2.4.5 Provide WO status to all customers upon request. Status will normally be provided verbally or by email.

5.2.4.6 Keep work reception area clean and the telephones shall be attended continually during normal working hours, including lunchtime.

5.3. Contractor Manpower Reporting: The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DPW via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative.

(2) Contract number, including task and delivery order number.

(3) Beginning and ending dates covered by reporting period.

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data.

(5) Estimated direct labor hours (including sub-contractors).

(6) Estimated direct labor dollars paid this reporting period (including sub- contractors).

(7) Total payments (including sub-contractors).

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant PSC/FSC for each sub-contractor if different).

(9) Estimated data collection cost.

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring

Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information).

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website).

(12) Presence of deployment or contingency contract language.

(13) Number of contractor, and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

6. Technical Exhibit List:

Technical Exhibit 1 Performance Requirements Summary Technical Exhibit 2 WO Historical Data Technical Exhibit 3 WO Priority Categories

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Performance Objective Standard Performance Threshold

Method of Surveillance

PRS # 1.

The contractor shall perform Work Control Function. PWS 5.2.

Information supplied shall be accurate with only minor typographical errors.

98% Random Sampling or Validated Customer Complaint

PRS # 2.

The contractor shall perform Work Control Function. PWS 5.2.

Information must be imputed on time.

99% Random Sampling or Validated Customer Complaint

TECHNICAL EXHIBIT 2

WO Historical Data

FY 2016

Priority OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL

1 72 87 92 126 127 85 97 97 120 126 150 126 1,305

2 731 698 614 876 840 777 601 798 1,117 942 1,048 1,062 10,104

3 5,038 4,716 5,091 4,520 5,042 5,649 5,127 4,995 4,493 4,823 5,761 5,213 60,468

TOTAL 5,841 5,501 5,797 5,522 6,009 6,511 5,825 5,890 5,730 5,891 6,959 6,401 71,877

FY 2017

Priority OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL

1 137 82 83 129 84 73 59 129 88 183 126 87 1,260

2 687 586 602 610 478 707 510 802 805 974 990 827 8,578

3 4,019 4,444 4,229 4,527 4,650 5,342 4,315 5,316 5,430 4,808 6,095 3,728 56,903

TOTAL 4,843 5,112 4,914 5,266 5,212 6,122 4,884 6,247 6,323 5,965 7,211 4,642 66,741

TECHNICAL EXHIBIT 3

Priority Categories

Priority 1, Emergency: WOs shall be classified as emergency when immediate action is required to eliminate life threatening or serious injury hazards to personnel, prevent loss or damage to Government property, or to restore essential services. The responsible contractor has 1 hour to respond and start corrective action.

Examples of emergency repair work include, but are not limited to the following:

• Any dining facility problem that inhibits operation (e.g., inoperative dishwasher, failed refrigerators)

• Broken water line (to include interior plumbing water lines)

• Electrical problems that could lead to personal harm, damage to property, or result in a power failure affecting occupied buildings

• Fire or security alarm malfunction

• Lockout to barracks living areas

• Obstruction on a road that blocks a lane of traffic

• Plugged sewer line which results in sewage backing up

• Plugged toilets (when only one is available)

• Completely restricted or inoperative plumbing fixtures or drain lines where no alternate utilities are available in the building

• Oil spills, hazardous waste spills and other environmentally related clean‐ups

• Any major utility system leak or outage

• Security (Perimeter) fence damage

• Accidental lock‐ins of small children

• Loss of heat during periods of extreme cold when there is a danger of freezing

• Loss of air‐conditioning in an entire building or in a significant portion of the building that adversely affects overall facility operation

• Unsecured buildings, arms rooms, vaults, doors, locks or broken glass repair when it is necessary to close a building for security

• Fire suppression and detection systems

• Work that has imperative command interest

Priority 2, Urgent: WOs shall be classified as urgent when the failure in services does not immediately endanger occupants or property, but would soon inconvenience and/or affect the security, health or well‐ being of occupants. The responsible contractor has 72 hours to begin repairs and needs to be completed within 7 days.

Examples of urgent repair work include, but not limited to the following:

• Any CDC work

• No electric power in an office

• No heat to a room, parts of, or section of, a building, structure or facility when pipes are not in danger of freezing

• All repair work in buildings identified as High Priority, unless issue qualifies as a Priority 1

• No hot water in a barracks or dining facility (other than kitchen operation)

• Water leaks not controlled by user‐accessible shut off valves; and/or

• Whole building air conditioning failures

• Heating and warm water outages

• Air conditioning system failure

• Functional failure of ranges and refrigerators

Priority 3, Routine Repair Work: WOs shall be classified as Routine when it does not qualify as Emergency or Urgent. This work, if not accomplished, merely constitutes an inconvenience or unsightly condition. WOs in this category will generally be performed in the order received. The responsible contractor has 30 days to complete all Priority 3 WOs.

Priority 3, Routine for Special Requirements or Scheduled: WOs requiring the Contractor to perform work at, or complete work prior to, a specific date and time shall be assigned a Priority 3.

Examples of Routine/Scheduled work include, but not limited to the following:

• Any Preventative Maintenance tasks

• Delivery for Troop Projects

• Material requests