W9124J17C0017P00015_PWS.docx

PERFORMANCE WORK STATEMENT

Vision Statement

1.0 Introduction

1.1 Background

1.2 Objectives

2.0 Requirements

2.1 General

2.1.1 Scope

2.1.2 Description of Services

2.1.3 General Information

2.1.4 Place of Performance and Hours of Operation

2.1.5 Recognized/Government Holidays

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 Quality Control

2.1.9 Government Point of Contact (POC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Special Requirements

2.2.1 Security

2.2.1.1 Alien Employment

2.2.1.2 Employee Health, Hygiene, and Dress Code

2.2.1.3 Employee Conduct, Behavior, and Ethics

2.2.1.4 Contingency Plan

2.2.1.5 DoD Anti-Terorrism and Operational Security (OPSEC) Requirements

2.2.1.6 Organizational Conflict of Interest

2.2.1.7 E-Verify

2.2.2 Safety

2.2.3 Key Personnel Qualifications

2.2.4 Environmental Considerations

3.0 Performance Requirements and Standards

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

3.1.2 Dining Facility Food Preparation Operations

3.1.3 Maintenance

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

4.0 Performance Requirements Summary Matrix

4.1 Quality Assurance

4.2 Quality Control Plan

5.0 Deliverables

6.0 References and Exhibits

Performance Work Statement (PWS) Food Service-Full Food Service Vision Statement

Provide quality services in support of the installation food service program that supports the warfighter with flexible, efficient and cost effective service.

1.0 Introduction

This PWS is developed to support Fort Hunter Liggett installation food service requirements to meet Full Food Service (FFS) needs at BT Collins and Camp Parks Reserve Forces Training Area (PRFTA) Dining Facilities. The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses Dining Facility Management functions, food preparation, facility sanitation and janitorial duties. Performance criteria for overall Dining Facility duties fall under Contractor responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support.

2.0 Requirements

BT Collins, Sacramento, CA and Parks Reserve Forces Training Area, Dublin, CA requires Full Food Services be provided 7 days a weeks for students attending training.

2.1 General

This is a non-personal services contract to provide BT Collins and Camp Parks Reserve Forces Training Area Full Food service.

2.1.1 Scope

The Contractor shall successfully transition food service support operations and be fully staffed with qualified personnel that meet or exceed the qualifications stated in this PWS.

The Contractor shall provide all resources, except Government-Furnished Property (GFP), to perform FFS in dining facilities located at BT Collins and Camp Parks Reserve Forces Training Area (PRFTA) Dining Facilities to meet the performance requirements stated in this contract.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies with the exception of GFP, to perform activities that comprise the full operation of an Army Dining Facility. It includes, but is not limited to, requisitioning, receiving, storing, preparing, and serving of food. Also, included is the performance of related administrative, custodial, and sanitation functions, in the Dining Facilities. They promulgate both existing and maturing concepts, responsibilities, policy, and implementing procedures. The Contractor shall perform to the standards in this contract.

2.1.3 General Information

The period of performance shall be for one (1) base year and four (4) one-year option periods. The base year includes a fifteen day phase-in followed by eleven and a half months of performance. The period of performance shall be specified in the resulting contract.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Fort Hunter Liggett installation Full Food Service requirements to meet requirements at BT Collins and PRFTA Dining Facilities. (See TE-B).

1. Normal Weekday: 5 days a week, Monday – Friday

2. Normal Weekend: Saturday and Sunday

3. Seasonal Weekday: Monday - Friday

4. Seasonal Weekend: Saturday and Sunday

Hours of Operation: Normal Hours. The meal service hours for the dining facilities are listed in TE-B. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government. Performance of contract requirements are expected to occur between these hours:

(A) Dining Room (5 Weekdays) Breakfast: 0600-0730 Lunch: 1130-1300 Dinner: 1630-1800

(B) Dining Room (Weekends and Federal Holidays) Breakfast: 0600-0730 Lunch: 1130-1300 Dinner: 1630-1800

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements. The Contracting Officer (KO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications will be given; however, the government will notify the contractor as soon as possible and practicable.

2.1.5 Recognized/Government Holidays

New Year’s Day 1st day of January

2.1.6 Emergency Services

The contractor shall be responsible for providing medical coverage for its employees. The contractor shall establish its own emergency procedures and keep the employees informed. If available and at the contractor’s expense, emergency medical services will be provided by the government to support lifesaving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport. This does not include contractor employees that are military retirees or dependents working for the contractor on Army installations.

2.1.7 Contract Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions within 30 minutes of being notified. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall maintain continuity between the support operations at BT Collins PRFTA and the contractor's corporate offices. The contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in accordance to state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.8 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against reoccurrence of defective services. The Contractors Quality Control Plan (QCP) is addressed at paragraph 4.2 of this PWS.

2.1.9 Government Point of Contact (POC)

The Contracting Officer or their designated representative will be the point the contact concerning administration and performance of the contract. Designation of Contracting Officer Representative(s) (COR) and their limitations will be made in writing by the Contracting Officer. The COR(s) monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR(s), a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR(s), especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.10 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. The prime contractor shall submit subcontracting plan (IAW FAR part 19.9) to the Contracting Officer (KO) for approval. Contractors are responsible for filing subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier subcontractors must inform their subcontractor to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal government agency.

2.1.11 Contractor Employees

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task being performed. The contractor shall ensure the labor categories as defined in the Labor Categories document (see related documents), labor rates, and man-hours utilized in the performance (PWS line item) issued will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.12 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Security

DD Forms 254, Contract Security Classification Specification, and Department of Defense: Overarching security requirements and Contractor access to classified information shall be as specified in DD Form 254, as required. All Contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC).

Visitor Group Security Agreement. The Contractor shall sign a Contractor Visitor Group Security Agreement IAW Fort Hunter Liggett, BT Collins and PRFTA local policy to protect classified information involved in performance under this contract. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of Government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in paragraph 2-2 of the Tri-Service Food Code, which includes: TB MED 530, NAVMED P-5010-1, and AFMAN 48-147 IP. The Contractor (to include subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain appropriate security clearance. The Contractor shall submit uniform to the government 30 days prior to the beginning the contract to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The contractor employees shall comply with all applicable Government regulations, policies and procedures at the installation. The contractor shall ensure all personnel employed under this contract conform to conduct regulations contained in FAR 52.203-13 Contractor Code of Business Ethics and Conduct. Failure to comply with the Government regulations, policies and procedures may result in denying access to the installation temporarily or permanently. Such a removal does not relieve the contractor of its responsibility to continue providing the same level of services required under this contract.

2.2.1.4 Contingency Plan

The Contractor shall provide and maintain a contingency plan for continuation of performance of services under this contract should labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. Written plan submitted to the KO not later than 20 days after award of contract. Plan will be approved by the Government. The Contractor shall open additional and close operating Dining Facilities as required by the installation feeding mission during contingencies and emergencies with the approval of the KO/ COR.

2.2.1.5 DOD Anti-Terrorism (AT) and Operational Security (OPSEC) Requirements

a. AT Level I training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

b. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

c. For contractors requiring Common Access Card (CAC). Contractor employee(s) must pass a background check and be able to maintain a Common Access Card (CAC). Before CAC issuance, the contractor employee(s) requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. The contractor employee must surrender the CAC, upon termination of employment or completion/cancellation of contract, to the COR. IAW DoD Instruction 1000.13 CAC is not a transferable item, it must be used by and in possession of authorized user and be kept secure all the times.

d. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

e. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 10 calendar days of contract award and within 10 calendar days of new employees commencing performance with the results reported to the COR NLT 10 calendar days after contract award.

f. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

g. OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

h. For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DOD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

2.2.1.6 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers. E-Verify are the best means for determining employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the contractor shall conform to all safety rules and regulations applicable to the subsistence building and facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the cognizant COR on the day of the accident or not later than the next working day if the accident occurred during other than normal working hours. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one work day to the COR who may relay the report to the safety officer. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.3 Key Personnel Qualification(s)

The Project Manager (PM)/Assistant Project Manager. (Camp Parks) The PM shall be on-site and is a single point of contact for the KO and Contracting Officers Representative (COR). The PM shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) to meet the specified contract performance standards. The name of the PM and Assistant PM shall be provided to the Government as part of the Contractors proposal. During any absence of the PM, only the Assistant PM, whose name was provided to the Government in advance, shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract.

Qualifications:

a) Within the past eight (8) years, five (5) years’ experience; consisting of three (3) years supervisory experience in managing cafeteria style or multi-entree operations providing complete meal service. Two (2) years’ experience as a District Manager, or Assistant Manager. Military food service experience in the pay grade of E-8 or above may be credited as management experience for this position.

b) Bachelor in Food Service Management

c) Current 40-hour Sanitation Certification such as ServSafe.

d) Must meet the installation access criteria to include what’s addressed in Section 2.2.1.5.

Dining Facility Manager (requires 1 at Parks and 1 at BT Collins) to support food service operations. The Dining Facility Manager shall be responsible for directing work and operating each Dining Facility listed, and is responsible to ensure performance in each facility (to include subcontractors) meets the specified performance standards.

Qualifications:

a) Within the past eight (8) years, two (2) years’ experience working in a large food service operation exceeding 500 headcount per meal and providing cafeteria style or multi-entree operation complete meal service. Military food service experience in the pay grade of E-5 or above may be credited as management experience for this position.

b) Served as a manager or an assistant manager in support of a food service operation for one (1) year.

c) Current 40-hour Sanitation Certification such as ServSafe obtained within the past four (4) years.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractors Quality Control Plan shall include provisions to enforce environmental policies regarding dining facility operations. All personnel performing work for or on behalf of/at BT Collins and Camp Parks Reserve Forces Training Area (PRFTA) shall be aware of and understand at Camp Parks Reserve Forces Training Area (PRFTA)’s Environmental Policy. BT Collins and Camp Parks Reserve Forces Training Area (PRFTA) offers General Environmental Awareness Training through the EMS Coordinator. All contractors and their employees shall attend General Environmental Awareness Training. Contractors shall ensure all subcontractors hired on their behalf receive General Environmental Awareness Training. The contractor shall also ensure all goods and services used by the contractor or any of its subcontractors do not deviate from the installation environmental requirements.

3.0 Performance Requirements and Standards

The Contractor shall assure customer satisfaction and professional and ethical behavior of all Contractor personnel. Should the contractor fail to performance to the standards set forth in this PWS, potential courses of action will include negative reporting in the Contractor Performance Assessment Reporting System (CPARS).

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

Direct and coordinate service and sanitation activities for BT Collins and PRFTA Dining Facilities. Coordinate work of customer service and custodial staff in order to ensure prompt, courteous efficient service in a facility that projects a neat, clean and sanitary appearance. Establish quality standards for all jobs customer service.

• Coordinate and communicate with production and service personnel regarding food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner. Serves in a management production role as needed.

• Review menu, service and sanitation schedules to make decisions concerning inventory requirements, staffing requirements, work procedures, and duty assignments and time constraints.

• Solicit and evaluate customer feedback; investigate and resolve complaints regarding food quality service or cleanliness. Evaluate continually to determine if food, service and cleanliness comply with established quality standards for food, sanitation, safety, and service. Monitor compliance with health, fire regulations, and other safety policies.

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations.

Clean all non-food contact surfaces in designated serving and self service locations (Floors, walls, windows, doors, rest rooms, fixtures, employee locker rooms, and all belong to DFAC AREA.).

Clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, condiment areas, trays, silverware, cups, and mugs and bussing equipment, beverage dispensing machines, nozzles, and dining tables).

Clean/sanitize and air dry food contact surfaces and equipment, utensils using appropriate methods listed in TB MED 530, Paragraph 4-6. Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, reach in refrigerators and refrigerated display cases in self service areas.

Performance Standards

a) STD: Maintain wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks. IAW TB MED 530, Paragraph 4-603.14.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance.

b) STD: Provide clean dinnerware. Flatware protected from cross contamination. Utensils are visibly free of grease, food particles and foreign matter prior to use. Sanitize all dinnerware in mechanical dishwashing machine. TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4-501.114, 4-501.115, 4-904.11, CFR 178.1010.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: The Contractor shall maintain stock level to support dispensing units, expendable and cleaning supplies to meet requirement of contract. For information purposes a typical supplies list is provided in TE-D in this contract.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Equipment too large to fit in three compartment sinks shall be cleaned and sanitized after each use using alternative procedures listed in TB MED 530, Paragraph 4-301.12(C), 4-603.15.

AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Food Contact Surfaces-equipment will be cleaned and sanitized before, during and after meal period IAW TB MED 530 Paragraph 4-6, 4-7.

AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

f) STD: Non-food contact surfaces and equipment (e.g. kitchen floors, walls, storage rooms and rest rooms) will be cleaned before, during and after meal period IAW TB MED 530, Paragraph 4-6.

AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

g) STD: The Contractor shall clean exhaust hoods and filters for dining facilities. Cleaned to prevent grease, oily sludge buildup and the approve quality control plan. At frequent intervals IAW TB MED 530, Paragraph 4-602.13.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks The Contractor shall clean, sanitize and air dry utensils, pot and pans using appropriate methods listed in TB MED 530. All equipment and utensils shall be protected, cleaned and sanitized from contamination between uses. Equipment too large to fit in three compartment sinks (e.g. warming cabinets, ice making machines,) shall be cleaned and sanitized after each use using alternative procedures listed in TB MED 530, Paragraph 4-301.12(C), and 4-603.15

Performance Standards

a) STD: Pot and Pan Sinks shall be maintained and operated IAW TB MED 530, Paragraph 4-501 AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Pots and pans shall be clean and sanitized IAW TB MED 503 Para 4-6, 4-7.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine.

The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: Mechanical dishwashing machine shall be operated IAW TB MED 530, Paragraph 4-501.110 and applicable user manual.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.3 The Contractor shall clean and sanitize dinnerware for dining facility operations.

The Contractor shall clean and sanitize dinnerware (plates, cups, trays and dinning utensils) using the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting dinnerware shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: The contractor shall clean, sanitize, buss and replace cups, plates, dinnerware, trays during meal serving periods IAW TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4-501.114, 4-501.115, 4-904.11, and CFR 178.1010.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.4 The Contractor shall buss and replace dinnerware carts during meal serving periods The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: The contractor shall clean, sanitize, and replace bussing carts during meal serving periods IAW TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4-501.114, 4-501.115, 4-904.11, and CFR 178.1010.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.5 The Contractor shall clean and sanitize food contact surfaces for dining facility operations.

The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (serving lines, self-service salad bars, condiment areas, drink dispensers, display refrigerators and warmers). Equipment too large to fit in three compartment sinks (warming cabinets, ice making machines,) shall be cleaned and sanitized after each use or the approved cleaning schedule using alternative procedures listed in TB MED 530. Food preparation equipment used by military food service personnel in kitchen areas and serving lines (e.g. oven, stoves, griddles, and meat slicers) to prepare meals are excluded from the DFA cleaning and sanitizing task.

Performance Standards

a) STD: Equipment shall be cleaned and sanitized IAW TB MED 530, Paragraph 4-301.12(C), and 4-603.15.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Dining Room Service. The contractor shall maintain dining areas and provide dining room service to meet the performance requirements listed in the standards.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Cleaning schedules shall reflect the day/time for all tasks required to be performed daily after each meal, and other task required less frequently than daily. Cleaning schedules shall be maintained by the Contractor in each facility and available upon request. The Contractor shall submit schedule changes to the COR within 24 hours of a change/occurrence. Upon contract award, the approved cleaning schedule shall become a compliance document. Dining area and furniture are visibly free of dirt, grease, residue and food particles. TB MED 530, Paragraph 4-601.11.

AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat not to exceed 5 minutes delay IAW TB MED 530. . Appropriate condiments are available throughout the meal period IAW TB MED 530. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day. IAW TB MEB 530 Paragraph 4-601.11 AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners. Spills cleaned and soiled trays bussed within 5 minutes of occurrence. TB MED 530, Paragraph 6-501.12 AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Buss and replace tray carts during meal serving periods. Space available, without diner delay, for soiled trays 100% of the time.

AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Remove and replace tablecloths when stained or heavily soiled. Tablecloths are clean and in place by the scheduled start of each meal serving period. TB MED 530, Paragraph 4-801.11, 4-802.11, 4-803.11 AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

f) STD: Clean restrooms, hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Trash has been removed and new liners installed in waste containers. Dispensers are supplied with manufactures recommended products. Paper towels, toilet tissue and soap are available during operations 100% of the time. IAW TB MED 530 and approved cleaning schedule.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

g) STD: Clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris. IAW TB MED 530 6-201.11 and approved cleaning schedule.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

h) STD: Maintain and clean all dining facility floors before, during and after each meal service. Wax and buff floors IAW the approved cleaning schedule and TB MEB 530 Paragraph 6-501.13.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

i) STD: Clean dining facility sidewalks, loading dock, and entryways daily to prevent grease, dirt and refuge buildup IAW the approve quality control plan. Snow and ice, or sand is removed from sidewalks, and access areas within 10 feet of the dining facilities entrances.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

j) STD: Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed in proper containers. Clean around immediate area of waste and recycling containers daily or as required. TB MED 530, 5-402.13, 5-501.116. The contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-503.11, Environmental Compliance and Protection Manual, MCO P5090.2.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

k) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service operations.

Dining room at Camp Parks is sectioned off into two distinct dining areas. One side, closest to the main serving line, (South), consisting of 46 tables and 184 chairs, is for primary use under normal serving requirements. Dining room side (north) of the dining room consisting of 47 tables and 188 chairs will be used in the event of any surge requirements. Only the KO may obligate or authorize the use of the secondary dining room (North) during surge requirements. The Food Program Manager will notify the Contractor project manager of any projected headcount in excess of and in accordance with paragraph 6.3F Technical Exhibit F: Headcount Banding Data for headcount surge and use of the secondary dining room within 48 hours prior to the requirement. Contractor will add additional staff needed to operate the secondary dining room when authorization is given by the KO. In a case where the projections are inaccurate and the headcount exceeds paragraph 6.3F Technical Exhibit F: Headcount Banding Data, the Contractor will notify the COR within 48 hours. COR will contact the KO for guidance. The Camp Parks North dining room area floor, tables and chairs will require cleaning every Wednesday until the surge CLIN is activated. Once the surge CLIN is activated by the KO cleaning of the North dining room will become a daily requirement. The following info pertains to both dining facilities at Camp Parks and BT Collins. This task includes dining room chairs, tables, booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Work performed weekly IAW the approved cleaning schedule. TB MED 530, Paragraph 4-601.11 AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day. IAW TB MEB 530 Paragraph 4-601.11 AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence. TB MED 530, Paragraph 6-501.12 AQL: Using MIL STD 105D/ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Remove and replace tablecloths when stained or heavily soiled when in use. Tablecloths are clean and in place by the scheduled start of each meal serving period. TB MED 530, Paragraph 4-801.11, 4-802.11, 4-803.11 AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.2 The Contractor shall clean employee and patron restrooms, hand washing stations, employee locker rooms, and ceilings for dining facility operations.

Fixtures, partitions, and mirrors shall be visibly free of dirt, grime, grease, residue and foreign matter prior to the schedule start of each meal serving period and prior to closing of day.

Performance Standards

a) STD: Clean restrooms, hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Trash has been removed and new liners installed in waste containers. Dispensers are supplied with manufactures recommended products. Paper towels, toilet tissue and soap are available during operations 100% of the time. IAW TB MED 530 and approved cleaning schedule.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Clean restroom walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris before, during and after each meal IAW TB MED 530 6-501.11-13 and approved cleaning schedule.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.3 The Contractor shall clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris.

Performance Standards

a) STD: Clean walls in entry ways, dining room, and kitchen. Clean doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris. IAW TB MED 530 6-501.11-13 and approved cleaning schedule AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.4 The Contractor shall clean floors and floor coverings in all areas of the dining facility.

Floor coverings included are exterior and interior floor areas of the building.

Performance Standards

a) STD: Maintain and clean interior dining facility floors before, during and after each meal service. Vacuum, wax and buff floors IAW the approved cleaning schedule and TB MEB 530 Paragraph 6-501.13.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approve quality control plan. Snow and ice, or sand is removed from sidewalks, and access areas within 10 feet of the dining facilities entrances.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.5 The Contractor shall dispose trash, waste, and grease/oil at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full.

Trash shall be removed and new liners installed in waste containers in all areas. The contractor shall clean surrounding areas of waste and recycling containers daily or as required. The Contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program.

Performance Standards

a) STD: Dispose trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Used grease and oil are disposed in proper containers.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-503.11, Environmental Compliance and Protection Manual, MCO P5090.2.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Clean waste and recycling containers daily or as prescribed in the cleaning schedule.

AQL: Using MIL STD 105D/ ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.6 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support custodial duties, sanitation and personal hygiene practices.

Custodial supplies (paper towels, scrub…