DRAFT_Performance_Work_Statement_Information_and_Referral_dated20May19.pdf

Performance Work Statement (PWS) Information and Referral Support Services

Army Community Services Fort Polk, Louisiana 20 May 19

GENERAL INFORMATION

1. General: This is a non-personal services requirement to provide transition support to the Army Community Service (ACS) Center's programs for Information and Referral client intake and deployment and mobilization, at Fort Polk, Louisiana. The government will not exercise any supervision or control over contractor or subcontractor personnel performing the services herein. Contractor personnel shall be accountable solely to the contractor who, in turn is responsible to the government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform information and referral support services as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this requirement.

1.2. Background: The Army Community Service (ACS) center at Fort Polk provides a wide variety of support services to Army Soldiers and their Family members to support their needs as they transition through career assignment/relocation, deployment, Family event (e.g. birth or adoption), or Family crisis. The various components of the ACS support single Soldiers, couples, and Families through an intensive and comprehensive combination of services throughout the family cycle. ACS incorporates office counseling that may include services from pre-arrival and re-entry orientation for Soldiers coming back from long-term overseas deployments to Family member crisis counseling, marriage enhancement, and parenting support. ACS also provides information and referral to other military and civilian resources, consumer and financial counseling, as well as procurement and supply support for the Army Family Team Building/AFAP, ERP and EFMP programs and provision of emergency relief services.

1.3. Scope: This requirement provides support to the ACS center's programs for Information and Referral Client Intake, and Deployment and Mobilization, at Fort Polk, LA. These services contribute to overall Soldier well- being and mission readiness by facilitating Family adaptation to military life. The services fall into two primary functions, Client Intake and Deployment and Mobilization. These services must be provided in accordance with AR 608-1 in a manner consistent with accreditation standards and quality measures detailed herein.

1.4. General Information

1.4.1. Quality Control (QC): Quality Control is the responsibility of the Contractor. The Contractor shall be responsible for the delivery of quality services/supplies to the Government.

1.4.1.1. Quality Control Program (QCP): The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the Government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to the end users. The Contractor shall provide their final written Quality Control Plan (QCP) electronically to ACS Director and the Contracting Officer (KO) Contracting Officer Representative (COR) for approval no later than (NLT) thirty (30) calendar days after the work start and within five

(5) calendar days of any proposed change, to include any change of personnel performing quality control.

The Contractors quality program shall demonstrate its prevention-based outlook by meeting the tasks stated within the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractors responsibility for management and quality control actions to meet the terms of the PWS. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of self-inspection;

discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

The QCP shall be organized in two distinct parts:

Part I: Procedures at the production and supervisory levels: This part describes the actions taken by employees, first line supervisors and General Manager to build quality into products and services provided and to verify conformance with requirements.

Part II: Procedures established at the management level (above production and supervisory levels) to monitor, inspect and record Contractor performance with respect to the performance indicators and their respective tolerance limits and to report results to the COR. This part of the QCP shall provide:

1.4.1.2. An inspection system covering all services required by this PWS organized to address quality control procedures for work performed, to include timeliness, under each category of work. Procedures shall encompass all requirements contained in this document. In addition, procedures to ensure quality of supplies and materials purchased for work performed IAW this PWS and work performed by sub-contractors shall be included.

The inspection system shall specify areas and services to be inspected, inspection methodology, the frequency of inspections, and the timeframe given for corrective actions to be taken. If random sampling is selected as an inspection method, it shall fully explain the methodology for identification of lots to be sampled; determination of sample size to ensure statistical accuracy; selection of unbiased samples; determination of accept/reject levels based on the proposed acceptable quality level (AQL), and documentation of the process which will permit verification by Government COR or Quality Assurance Evaluators (QAE).

The inspection system shall include methodology for measuring performance to determine acceptability, methodology for identifying deficiencies in the quality of service performed under this PWS before the level of performance becomes unacceptable and procedures for effecting preventive and corrective actions without dependence upon Government identification of deficiencies and direction prior to resolving the problem.

The inspection system shall specify procedures to document and record quality control inspections or tests, corrective actions taken as a result of these inspections and effectiveness of the corrective actions.

The inspection shall contain methods of direct and indirect communication with the Government regarding performance, to include, but not limited to, regular, informal, and formal meetings with the Government, review and analyses of key process indicators, analyses of process deficiencies, and problem resolution.

Effectiveness of Contractor Quality Control Plan and System: The Contractors Quality Control Plan and Operating System shall ensure that:

a. No more than three unsatisfactory Government inspection reports per calendar month result from Government Quality Assurance inspections of Contractor work effort in any single PWS functional area. This includes data reporting and invoicing requirements.

b. Unsatisfactory Government inspection reports resulting from Government Quality Assurance inspections of contractor work effort based on the Governments Quality Assurance Plan and exceeding the Quality Accept/Reject levels of the AQL for each PWS functional areas within any calendar month. This includes data reporting and invoicing requirements.

c. Contractor reports submitted to the Government contain no greater than one-half of one percent (0.5%) data errors per report.

Quality Control personnel shall be designated in writing and submitted to the COR within fifteen (15) calendar days after work start and within five (5) calendar days of personnel change. The letter of designation shall fully describe their responsibilities and levels of authority.

1.4.1.1. Metrics shall be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome.

1.4.2. Quality Assurance: The government will evaluate the contractor's performance in accordance with the quality assurance surveillance plan (QASP). This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.4.3. Non-Conformance Report (CDR): When the Contractors performance is unsatisfactory, a NCR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence. Corrective actions shall be completed NLT fifteen (15) calendar days of notification of the discrepancy.

1.4.4. Legal Federal Holidays:

New Year's Day Labor Day Martin Luther King Jr.'s Birthday Columbus Day President's Day Veteran's Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4.5. Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800- 1630 Monday thru Friday, local time, and after duty hours Mobilization and Deployment classes (average of 1 class weekly from 1800-2000), and from 0700 to 1700 at the Soldier Readiness Processing (SRP) site. The workload varies, but the contractor can expect to provide SRP support twice per month for maximum of 8 hours.

The contractor shall perform during these hours except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. In the event, the contract workforce is absent and performance is interrupted for 5 consecutive days the government will reduce the contract price to reflect the reduced value of non-performed services. The variation of workload mentioned above (or this changes related to this paragraph) shall not be a valid basis for a claim or equitable adjustment against the Government.

1.4.6. Place of Performance: The contractor shall perform services under this requirement at the Fort Polk ACS center and at the SRP site.

1.4.7. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the Contract and assists in Contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the Contract;

perform inspections necessary in connection with Contract performance; maintain written and oral communications with the contractor concerning technical aspects of the Contract; issue written interpretations of technical requirements, including government drawings, designs, specifications; monitor contractor s performance and notify both the contracting officer and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.4.8. Security Requirements:

Personnel Security: Contractor personnel will be required to undergo the basic National Agency Check and Written Inquiries (NACI) and State Criminal History Repository (SCHR) checks for all states of residence.

Contractor staff are eligible to begin work and obtain a Common Access Card (CAC), once the NACI investigation has been opened by the Office of Personnel Management (OPM).

1.4.8.1. Government equipment and facilities security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials under contractor's responsibility shall be secured.

1.4.9.2.1 Key Control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR and to the contracting officer.

1.4.9.2.2. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the contracting officer, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the government and the total cost deducted from the monthly payment due the contractor.

1.4.9.2.3. The contractor shall prohibit the use of government issued keys/key cards by any personnel other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of personnel other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the contracting officer.

1.4.9.2.4. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized personnel. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor's QCP.

1.4.9.3. Network Operations: The contractor shall establish and implement methods of ensuring that unauthorized access to government data or exfiltration of government data is not permitted. In the event of an unauthorized access or exfiltration of government data, the contractor shall immediately report the event to the COR and contracting officer and also take action to prevent further disclosure or exfiltration.

1.4.9.4. Installation/ Facility Access and General Protection. Contractor and all associated subcontractor(s) Employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this Contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.4.9.4.1. The Contractor shall provide an employee roster to the COR, and the Director of ACS no later than the 7th day of each month and within 3 days of a personnel change.

1.4.9.4.2 Employee Departure: The Contractor shall notify the COR and by close of business when an employee that has access to Government information systems or data is terminated from employment or resigns from employment. Contractor shall ensure all CAC issued to employees are returned to the Government within three (3) business days upon termination or departure of employment. Contractor shall remove terminated and resigned employee names from rosters maintained by DES and S&ID within three (3) business days upon release.

1.4.9.4.3. Removal of Contractor Personnel: The Government reserves the right to require physical removal of any Contractor personnel from the job site who endanger persons or property, or whose continued employment is inconsistent with the interest of military CORE Values and security. The Government also reserves the right to require the Contractor to physically remove from the job site, any employee found to be under the influence of alcohol, drugs or any other incapacitating agent or any employee involved in the theft of Government property. The physical removal from the job site of such personnel shall not relieve the Contractor of the requirement to provide personnel to perform services.

1.4.9.5. The contractor shall develop an Operations Security (OPSEC) Standard Operating Procedure (SOP) within 90 calendar days of Contract award, to be reviewed and approved by the responsible installation OPSEC officer, per Army Regulation (AR) 530-1, Operations Security. This SOP will include the government s critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be the contractor s OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training and provide certificates. This training shall be completed within 30 calendar days of Contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR not later than (NLT) 45 calendar days after Contract award and in monthly reports thereafter.

1.4.9.6. Common Access Card (CAC). Contractor employees that require access to government systems in order to perform services under this Contract shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an ID CAC will be issued authorizing access to the Installation and government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Associate Sponsor System (TASS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractors data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The contractor s Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractor employees, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW FIPS 201.

1.4.9.6.1. Contractor personnel shall be required to submit an application to obtain a CAC at least ten (10) working days of employment. Sponsorship of this process is the ACS. The CAC permits access to the installation and designated restricted facilities such as, but not limited to, JRTC and Fort Polk Headquarters, Emergency Operations Center, Airfield, etc. In order to obtain a CAC, the Contractor shall comply with provisions of the Trusted Associate Sponsorship System (TASS).

1.4.9.6.2. The Contractor shall immediately report any lost CAC or Government issued identification cards to the COR, , Director of Human Resources and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other Government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other Government issued forms of identification shall be returned to the COR within with in three (3) business days of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.4.9.7. Access to systems containing PII: The government will provide access to necessary government systems containing PII upon verification of background clearance and/or waiver. The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive

5400.11 "Department of Defense Privacy Program" and DoD 5400.11-R, Department of Defense Privacy Program.

1.4.9.8. Systems Access: When requested by the government, the contractor shall provide access to and information regarding the systems that the contractor operates or maintains on behalf of the government under this Contract.

1.4.9.9. Systems Security: The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with NIST Federal Information Processing Standard (FIPS) 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.4.9.10. Data Security: The contractor, unless otherwise authorized by the government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this Contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of Contract performance, when PII is no longer needed or required to be retained under applicable government records retention policies, the contractor shall coordinate with the contracting officer to either turn over the PII to the government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this Contract for purposes of the Contract, and shall not collect or use such information for any other purpose without the prior written approval of the contracting officer. At expiration or termination of this Contract, the contractor shall coordinate with the contracting officer to either turn over all PII managed under the Contract that is in its possession to the government or successor contractor, or if the government so directs, destroy the PII.

1.4.9.11. Data Breach Response and Notification: The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual whose PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the COR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the government or promptly thereafter as information becomes available. The government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the COR for review and approval.

1.4.9.12. Communications Security (COMSEC): All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all government regulations concerning the authorized use of the government's computer network (i.e. viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit government personnel or advertise job openings.

1.4.10. Training Requirements.

1.4.10.1. The contractor shall maintain a training file for each employee and make it available for inspection upon request from the government.

1.4.10.2. AT Level I Training. Pursuant to Department of Defense Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards," dated October 2, 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://atlevel1.dtic.mil/at/. The contractor is responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the contracting officer and the COR within 10 working days after award or prior to access to a Federally- controlled installation or information system.

1.4.10.3. In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the contracting officer or designee along with all associated cost or schedule impacts to the task order.

1.4.10.4. Antiterrorism performance (Level I AT Awareness Training attendance and compliance) may be documented as a performance metric under the resultant Contract, and be part of past performance information in support of future source selections.

1.4.10.5. Combating trafficking in persons training. Contractor and subcontractor personnel providing services under this requirement shall complete the combating of trafficking of persons online training within 14 calendar days of start of work/employment and annually thereafter. The contractor shall include the names of personnel that have completed the training as part of the monthly workload report. The contractor may find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) Briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS).

1.4.10.6. DoD Cyber Awareness Challenge training: The contractor shall ensure all contractor and subcontractor personnel requiring access to government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Cyber Awareness Challenge training. The training shall be completed prior to obtaining access to information systems and annually thereafter. The contractor shall make copies of training certificates available to the government upon request.

1.4.10.7. Information Assurance Awareness training. The contractor shall ensure all contractor and subcontractor personnel requiring access to government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Information Assurance Awareness training. The training shall be completed prior to obtaining access to information systems and annually thereafter. The contractor shall make copies of training certificates available to the government upon request.

1.4.11. Special Qualifications: The contactor is responsible for ensuring all personnel meet the qualifications listed in this section.

1.4.11.1. Contractor personnel supporting this requirement shall possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and government personnel. Contractor personnel shall be able to effectively interface and communicate with civilian and military personnel at all levels. The government may provide access to the Army Family Action Team Building Training Support Curriculum 101 for contractor personnel to augment an understanding of the military culture and protocol. When the government provides access to this course, new contractor personnel shall attend the course, if the new personnel have not attended. Access to this training will be dependent on availability. The contractor shall ensure contractor personnel are qualified and trained to perform to the standards of PWS requirements.

Function Qualification Lead Client Intake a. A High school diploma and three years of experience in a work setting (can be a combination of volunteer and paid) greeting clients, evaluating needs, and providing information and referral services.

b. Must be pursuing or be willing to pursue a recognized certification as an Information and Referral Specialist with the Association of Information and Referral Specialists (AIRS).

Completion of the certification shall be within two years of original hire date under this requirement

Deployment/ Mobilization Support

a. High school diploma and three years of experience in a work setting (can be a combination of volunteer and paid) evaluating needs and providing deployment and mobilization support.

1.4.12. Post Award Conference and Minutes. The contractor shall conduct a project kickoff meeting within five calendar days of Contract award. Meeting will be held at the Fort Polk ACS. Contractor shall discuss orientation, milestone schedule, review cycles, and shall discuss administrative matters. The purpose of this meeting is to achieve a clear and mutual understanding of all Contract requirements, identify, and resolve any potential problems.

This meeting is not an opportunity to explain fully the work requirements to the contractors' understanding, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award.

1.4.13. Periodic Progress Meetings/ Interim Progress Reviews (IPRs): The KO, COR, ACS Director and other government personnel, as appropriate, may meet no less than quarterly with the contractor to review the contractors performance. Meetings will be conducted at the Fort Polk ACS. At these meetings the COR will apprise the contractor of how the government views the contractor s performance and the contractor shall apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.4.14. Identification of contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The contractor shall ensure that all documents or reports produced by contractor employees are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.4.14.1. Identification Badges. Contractor shall provide each employee an Identification (ID) Badge prior to their commencement of work under this contract. At a minimum, the ID Badges shall include: Company Name;

employee name and job title; ID number; ID issue and expiration dates; and a color photo of the employee for all providing services at Government facilities under this Contract. Contractor employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing, visible to others, and above the waist except when safety or health reasons prohibit, at all times during performance of this Contract.

1.4.14.2. Employee Departure: The Contractor shall notify the COR and ACS Director by close of business when an employee that has access to Government information systems or data is terminated from employment. Contractor shall ensure all CAC issued to employees are returned to the Government within three

(3) business days upon termination of employment. Contractor shall remove terminated employee names from rosters maintained by DES and S&ID within three (3) business days upon release.

1.4.14.3. Removal of Personnel: The Government reserves the right to require physical removal of any Contractor personnel from the job site who endanger persons or property, or whose continued employment is inconsistent with the interest of military security. The Government also reserves the right to require the Contractor to physically remove from the job site, any employee found to be under the influence of alcohol, drugs or any other incapacitating agent or any employee involved in the theft of Government property. The physical removal from the job site of such personnel shall not relieve the Contractor of the requirement to provide personnel to perform services.

1.4.15. Data Rights: The government has unlimited rights to all documents/electronic files produced under this requirement. All documents and electronic files produced under this requirement shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and electronic files may not be used or sold by the contractor without written permission from the contracting officer. Alldocuments and electronic filesproduced under this requirement will be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.4.17.2.2. The contractor shall provide a revised certified list of all service employees on the contractor's and/or subcontractor's payroll together with anniversary dates of employment to the COR and KO no later than 30 calendar days prior to the ending period of performance date (inclusive of any extensions that may exercised/completed by the Government).

1.4.18. Monthly Workload Report (MWR)submit the MWR through the Human Resources Solutions portal (www.hrsolutions.army.mil) NLT the 15th day of each month. The MWR shall include activities of those assigned to the project, problems encountered, actual or recommended corrective action, results from quality control inspections conducted by the contractor, and workload performed during the previous month. The contractor shall report the areas identified in Technical Exhibit (TE) 3, Historical Workload Data, the quarterly inspection outcomes and at a minimum the following:

Period of performance covered by the report;

Describe problems encountered; if none, so state;

Actual or recommended corrective action; if none, so state;

Staffing Rate for the month;

Status of ongoing projects;

Current and Cumulative ODC amount against ODC CLIN Training completed by contractor and subcontractor personnel;

Results from customer satisfaction/post-service surveys

Workload performed during the month provided in the format of TE 3. For each event, provide the number of attendees, number of evaluations collected.

1.4.20. Installation Anti-Terrorism /Force Protection (AT/FP)

1.4.20.1. Pursuant to DoD Instruction 2000.16, DoD Antiterrorism (AT) Standards, dated October 2, 2006, each employee requiring access to a federally controlled installation, facility and/or federally controlled information systems shall complete Level I Awareness Training (AT) on an annual basis and receive a certificate of completion.

The training is accessible from any computer, and is available at https://jkodirect.jten.mil/. The Contractor is responsible for ensuring that all employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of certificates of completion to COR within five

(5) working days after start of work or prior to access to a federally-controlled installation or information system.

1.4.20.1.1 Special Instructions:

Using an internet search engine, search for JKO (Joint Knowledge Online) to begin the process.

Clicks:

b. Select “No DoD CAC”

c. Then choose “I am a US mil, Government civil servant, or contract employee”

d. Click on “I've been directed to take required training on JKO”

e. Click on “Courses”

f. Select “I do not have a .MIL, .GOV, or .NDU.EDU address or I am a Multi-National Student”

g. Fill out the contact sheet and email to sponsor (This is the COR)

h. Sponsor will email to the JKO help desk. (This is the COR)

Approval Process:

a. Help desk sends non-CAC user an email with User ID

b. Help desk will send a separate email with an electronic token to register a new password (token is good for 24 hours)

c. New User follows the instructions in the email and enters a new password

d. User will need to enroll in Course # JS-US007-14 (User has up to thirty (30) calendar to complete the course)

1.4.20.2. In the event that the automated system at https://jkodirect.jten.mil/ not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness instructor qualification must be coordinated with the installation Antiterrorism Officer or (installation security equivalent) and the resultant name(s) of approved instructors shall be provided the COR or designee along with all associated cost or schedule impacts to the PWS.

1.4.20.3. Antiterrorism performance (Level I AT Awareness Training attendance and compliance) may be documented as a performance metric under the resultant PWS, and be part of past performance information in support of future source selections.

1.4.20.4. Access and General Protection/Security Policy and Procedures. Contractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the Installation Provost Marshal

Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this PWS, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in the Contractors security matters or processes.

1.4.20.5. iWATCH Training: The Contractor shall brief all employees on the local iWATCH Program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within forty-five (45) calendar days of start of work and within fifteen (15) calendar days of new employees commencing performance with the results reported to the COR NLT sixty (60) calendar days after start of work.

1.4.20.6. Employees Who Require Access to Government Information Systems: Contractor employees shall have access to Government-controlled information systems during performance of work under this PWS. All Contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness Training prior to access to the information systems and then annually thereafter. Completion of certificates shall be submitted to the COR within fifteen (15) calendar days from the date of commencing performance.

1.4.20.7. The Contractor shall develop an OPSEC Standing Operating Procedure (SOP) or Plan within ninety (90) calendar days of start of work, to be reviewed and approved by the responsible Government OPSEC Officer per AR 530-1, Operations Security and within 30 days of any changes. This SOP/Plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it.

In addition, the Contractor shall identify an individual who will be an OPSEC Coordinator. The Contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.4.20.8. OPSEC Training: In accordance with AR 530-1, Operations Security (OPSEC), dated 26 September 2014, and DoDM 5205.02-M, DoD Operations Security (OPSEC) Program Manual, dated 03 November 2008, personnel shall receive initial OPSEC Level I training which consists of initial and continual awareness training.

Within the first 30 days of arrival on Fort Polk, Contractor personnel shall receive initial OPSEC training either by on-line training through the Fort Polk SharePoint OPSEC site on the intranet, or the Defense Security Services website at: http://cdsetrain.dtic.mil/opsec/index.htm. The Contractor shall ensure all applicable employees have completed OPSEC initial training and annual refresher training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer's Representative (if appointed) within 30 days of arrival on post.

1.4.20.9. Information Assurance (IA)/Information Technology (IT) Training: Contractor employees must complete the DOD IA Awareness Training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within six (6) months of employment.

1.4.20.10. Per DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified within six (6) months of start of work The baseline certification as stipulated in DOD 8570.01-M must be completed before work start.

1.4.20.11 Homeland Security Presidential Directive 12 (HSPD 12) Requirements.

1.4.20.11.1. Requirements apply to any employees scheduled to work over one hundred eighty (180) calendar days in duration, or where Contractor employees access the installation's occupied buildings or require access to the Government information systems.

1.4.20.11.1.1. All personnel hired under this PWS who do not require a security clearance must have a favorable National Agency Check with Inquiries (NAC-I). The COR will ensure new hires complete a NAC-I through the Personnel Security Investigation Portal (PSIP) by initiating a request through S&ID no later than fifteen (15) calendar days from the date of hire and completing the investigation (submission to OPM) within thirty (30) calendar days. Personnel who require a security clearance must be processed by their company Facility Security Officer (FSO) or company Security Manager.

1.4.20.11.2. Instructions for completing the NAC-I process will be sent to the Project/Program Manager, Security Manager and the COR once the work has commenced and one of the above personnel notifies S&ID for the initiation. The Contractor shall schedule fingerprinting appointments with S&ID. Personnel will not be able to work under this PWS until the NAC-I has been submitted to PSIP as required. Personnel who do not receive a favorable NAC-I will not be allowed to perform services under this PWS.

1.4.20.11.3. All employees requiring a CAC for physical access or access to the Government information systems will be granted a CAC after the successful submission of the NAC-I through PSIP and a favorable fingerprint review by S&ID. An unfavorable NAC-I adjudication will result in loss or denial of computer access, physical access or employment.

1.4.20.11.4. Sponsoring organizations, activities whose personnel do not need access to multiple Installations or access to the government information systems will submit a completed access control roster to the Visitor Control Center (VCC). They may receive a MOBILISA visitor card for the terms of their PWS when sponsored on an access roster. If not sponsored they will only receive a pass for up to seven (7) calendar days.

1.4.20.11.5. MOBILISA card expirations may be updated to reflect a new period of performance by submitting an updated access control roster to the VCC.

1.4.20.11.6. Access rosters may only be submitted via e-mail to the VCC by a .mil, .gov, .AAFES, address by the COR, and ACS Director or security activity, all others will be returned without action.

1.4.20.11.7. Physical Security Plan. The contractor shall address the physical security aspects associated with contract performance in government furnished facilities. The plan shall describe how the Security Plan shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward contractor controlled facilities. A list of installation buildings for which the contractor shall be responsible shall be included in the plan.

The contractor shall maintain an active security checklist for each facility under the contractor's control. The plan shall comply with the provisions of AR 190-11, AR 190-13, AR 190-51, DoD 5100.76(D), 5220.22(D) and the Fort Polk, LA Installation Physical Security Plan. This security plan will be reviewed annually by the DES to ensure regulatory requirements. The Contractor shall provide the plan to the KO and COR for review and approval within 30 calendar days of award and five calendar days of each proposed change(s).

1.4.20.11.7.1. Contractors must provide an access roster to Directorate of Emergency Services (DES), Visitors Center of all employees monthly or when any personnel change occurs for access to Fort Polk. An access roster will also be furnished to the Security and Intelligence Division (S&ID), DPTMS quarterly or upon request. Access rosters must be forwarded by the COR to the visitors control center using a specific format electronically from a government computer. All personnel employed under this contract will adhere to all Fort Polk access control policies which include, weapons registration, transportation of weapons on the installation, access control policies, use of installation passes and ID cards and the operation of motor vehicles.

1.4.20.11.7.2. A check of records through the National Crime Information Center (NCIC) Interstate Identification Index (III) is the Army minimum baseline background check for entrance onto Army installations for non-CAC holders to include entrance of visitors. Contractors will identity proof all employees using e-verify and ensure that no illegal immigrants are employed under the umbrella of this contract.

1.4.20.11.7.3. The contractor shall provide employees with company identification (ID) cards prior to their commencement of work. The ID format is subject to approval by the government. IDs shall be laminated and include the company's name, ID number, issue and expiration dates, employee name, job title and color photograph.

Employees shall wear ID cards on front exterior clothing, above the waist, when performing under the Performance of Work Statement (PWS)/Statement of Work (SOW) unless otherwise specified herein or approved by the government.

1.4.21. Installation Access Control

1.4.21.1. Access Control: Procedures for commercial vehicle access to Fort Polk are subject to change without prior notice. Current access information may be obtained by calling Physical Security (PS) (337-531-7756) / Visitor Control Center (VCC) (337-531-0380).

1.4.21.1.1. Contractor and Contractor Employee Vehicle Identification: Contractor-owned/operated vehicles used in the…