PWS_-__Polk_Washer_ _Dryer.docx

Performance Work Statement (PWS) Washer and Dryer Service Contract Fort Polk, Louisiana

C.1. GENERAL REQUIREMENTS

C.1.1. SCOPE OF WORK: Contractor shall furnish all labor, equipment, and materials necessary to install, maintain and repair new contractor owned washers and dryers at various locations on South and North Fort Polk and the Forward Operating Base (FOB) Forge. The contractor shall provide any and all required maintenance and repairs to all washers and dryers in response to diagnostic service order calls. The contractor shall be responsible for removal and disposal of all crating and/or packaging materials to an off Post location in accordance with Hazmat regulations and guidelines.

NOTE: As a result of the ever changing environment on Ft Polk, there may be buildings slated for demolition and/or under renovation, therefore a number of washers and dryers may need to be removed and potentially relocated. With continued installation growth, it may be possible that the need for the number of washers and dryers could increase or decrease, as well.

C.1.2. HOURS OF OPERATION: The Contractor shall be available to perform contract services calls during the following hours:

South Fort Polk, Monday through Friday, 8:00 a.m. through 4:30 p.m. except weekends and Federal Holidays.

North Fort Polk and FOB Forge, Sunday through Saturday, 8:00 a.m. through 4:30 p.m., including Federal Holidays.

FOB visits shall be coordinated with the COR and the JRTC and Operations Group for entry into compound.

North Fort visits shall be coordinated with the COR, and G3/North Fort Mayor prior to entry into training barracks, to ensure there is no conflict, during rotational training exercises.

EXCEPTION: Entrance after hours, holidays, and weekends may be acceptable, when contractor performance is deemed necessary and beneficial to the government. If contractor deems it necessary to deviate from the normal hours of operation to ensure timely completion of work under this PWS, at no additional cost to the government, the contractor POC shall inform the Contracting Office Representative (COR) or Contracting Officer (KO) to ensure security measures are maintained for the soldiers, as well as, the contractor .

C.1.3. Contractor Manager

C.1.3.1. Contractor shall provide a Fort Polk Security Cleared Contract Manager and work team, who shall be responsible for the performance of work. The name of this person and/or alternate(s), who shall act for the Contractor when the Contract Manager is absent, shall be designated in writing to the Contracting Officer at least 5 days prior to contract start date. Contract Manager shall be empowered with making on-site decisions on contract matters. Absence of an Alternate Contract Manager designee shall not constitute an excuse for nonperformance of this contract.

C.1.3.2. Contractor shall provide a phone number for the Contract Manager and alternate(s) during duty and non-duty hours (to include evenings, holidays and weekends). These individuals shall be responsible for overall management and coordination of this contract, and shall be available on-site within 2 consecutive hours to meet with Government personnel designated by the Contracting Officer to discuss problem areas.

C.1.3.3. Contract Manager, alternate, and any other individual designated to act for the Contract Manager, shall be able to understand, speak, read, and write the English language fluently.

C.1.3.4. Contractor shall provide employees with company identification (ID) cards prior to their commencement of work. (RE: C.1.4.9.1.3.)

C.1.3.5. Contractor's must provide an access roster to Directorate of Emergency Services (DES), Physical Security Office of all employees monthly, or when any personnel change occurs for access to Fort Polk. (RE: C.1.4.9.1.1.)

C.1.3.5.1. Contract personnel whose contracts exceed 180 days in duration are required to be processed for a Common Access Card (CAC) with a favorable National Agency Check with Inquiries (NACI). (RE: C 1.4.9.6.2. and C.1.4.9.3.1.1.).

C.1.3.5.2. Subcontract personnel whose contract is less than 180 days in duration must provide a valid ID or valid driver’s license, and be included on Access Roster supplied to Visitor Control Center (VCC), to apply for a personnel pass. Pass will only be valid until the expiration of the contract, or business venture date, but not to exceed 180 days. (RE: C 1.4.9.6.2.)

C.1.3.6. Contractor's must provide an access roster to the Security and Intelligence Division (S&ID), DPTMS quarterly, or upon request. (RE: C.1.4.9.1.1.)

C.1.3.7. Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services or Security Office.

C.1.3.7.1. Contractor will identity proof all employees using e-verify and ensure that no illegal immigrants are employed under the umbrella of this contract. (RE: C.1.4.9.1.2. and C.1.4.9.2.4.)

C.1.3.8. Contractor is responsible for ensuring that all employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of certificates of completion to the Contracting Officer and the Contracting Officer's Representative (if appointed) within five working days after contract award, or prior to access to a federally-controlled installation. (RE: C.1.4.9.2.1.)

C.1.4. Contractor Personnel

C.1.4.1. Contractor shall provide a work force possessing the skill, knowledge, and ability to perform the services required by this contract and to be security cleared and/or authorized to enter any area on Post that is to receive a washer and dryer. (RE: C.1.4.9.1.2.)

C.1.4.1.1. All personnel hired under this contract, who do not require a security clearance must have a favorable National Agency Check with Inquiries (NACI). All new hires must complete a NACI through the Personnel Security Investigation Portal (PSIP) by initiating a request through S&ID no later than 15 days from the date of hire, and completing the investigation (submission to OPM) within 30 days. (RE: C.1.4.9.3.1.1.)

C.1.4.1.1.1. Contractor shall schedule personnel fingerprinting appointments with S&ID. Personnel will not be able to work under this contract until the NACI has been submitted to PSIP as required. Personnel who do not receive a favorable NACI will not be allowed to perform services under this contract. (RE: C.1.4.9.3.1.1.)

C.1.4.1.1.2. Subcontractor personnel. Subcontractor name and information shall be included on Access Roster submitted to VCC, whose contract is less than 180 days in duration, to receive a personnel pass valid until the expiration of the contract or business venture date. Those personnel will be expected to identify themselves with a state issued driver’s license or I.D. and be vetted through the Mobilisa handheld scanners. (RE: C.1.4.9.6.1. and C.1.4.9.6.2) C.1.4.1.1.3. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. (RE: C.1.4.9.2.4.)

C.1.4.2. All associated subcontractor employees or personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government reservation, shall abide by all regulations of the installation which may be in effect during the contract period, and as may be deemed necessary to ensure that no violations occur. (RE: C.1.4.9.2.4. and C.3.3.1.1.1.)

C.1.4.2.1. Contractor and subcontractor employees shall comply with all applicable Fort Polk regulations promulgated by the Commanding General, Fort Polk, LA, as well as all applicable Federal and State safety laws and security regulations. Applicable Post regulations including, but not limited to, fire, safety, sanitation, security, and firearms or other lethal weapons, will be made available to the Contractor upon request. (RE: C.1.4.9.5.2., C.1.4.9.5.3. and C.3.3.1.1.1.)

C.1.4.3. Pursuant to DoD Instruction 2000.16, DoD Antiterrorism (AT) Standards, dated October 2, 2006, each contractor employee requiring access to a federally controlled installation or facility shall complete AT Level I awareness training on an annual basis and receive a certificate of completion. (RE: C.1.4.9.2.1.)

C.1.4.4. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH Program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed with (10) calendar days of contract award and within (10) calendar days of new employees commencing performance with the results reported to the COR NLT (10) calendar days after contract award. (This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area.) (RE: C.1.4.9.2.5.)

C.1.4.5. Contractor personnel shall present a neat appearance and be easily recognized. All contractor personnel and subcontractor employees shall be identifiable by uniform with company logo, and/or company provided identification badge. Identification badge shall be clearly readable, furnished by the Contractor, made of durable material or plastic, and include the Contractor’s company name, ID number, issue and expiration dates, employee’s name, job title, and current color photograph. Employees shall wear the ID on front exterior clothing, above the waist. These I.D. badges shall be consecutively numbered, in sequence, and made accountable by the Contractor. A list of badge numbers and personnel shall be provided to the COR no later than ten (10) days after contract award, and updated as changes occur. (RE: C.1.4.9.1.3.)

C.1.4.5.1. Contractor employees shall remain fully clothed at all times while on the installation. This includes shirts with sleeves, shoes and long pants. Tank tops and tee shirts worn as outerwear are prohibited. No Sagging pants of any type shall be allowed, and pants shall always be worn in a safe manner. Protective clothing and (PPE) Personal Protected Clothing shall be worn in accordance with AR 385-10.

C.1.4.6. Contractor shall not employ any person who is an employee of the United States Government, if the employment of that person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Army, either military of civilian, unless such person seeks and receives approval in accordance with Department of the Army (DA) Standards of Ethical Conduct Rules. In addition, the Contractor shall not employ any person who is an employee of the Department of the Army, if such employment would result in a conflict of interest, as specified in DODD 5500.7-R, Joint Ethics Regulation.

C.1.4.7. Contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

C.1.4.8. Contractor shall be responsible for the conduct of all his employees and subcontractor employees. Any complaints received shall be directed to the Contracting Officer’s Representative (COR) at all times.

C.1.4.9. Installation Specific Security Requirements for PWS

C.1.4.9.1. Installation Physical Security C.1.4.9.1.1. Contractor's must provide an access roster to Directorate of Emergency Services (DES), Physical Security Office of all employees monthly, or when any personnel change occurs for access to Fort Polk. An access roster will also be furnished to the Security and Intelligence Division (S&ID), DPTMS quarterly or upon request. Access rosters must be forwarded to the vehicle registration office using a specific format electronically from a government computer. All personnel employed under this contract will adhere to all Fort Polk access control policies which include, weapons registration, transportation of weapons on the installation, access control policies, use of installation passes and ID cards and the operation of motor vehicles.

C.1.4.9.1.2. A check of records through the National Crime Information Center (NCIC) Interstate Identification Index (III) is the Army minimum baseline background check for entrance onto Army installations for non-CAC holders to include entrance of visitors. Contractors will identity proof all employees using e-verify and ensure that no illegal immigrants are employed under the umbrella of this contract.

C.1.4.9.1.3. Contractor shall provide employees with company identification (ID) cards prior to their commencement of work. The ID format is subject to approval by the government. IDs shall be laminated and include the company's name, ID number, issue and expiration dates, employee name, job title and color photograph. Employees shall wear the ID on front exterior clothing, above the waist, when performing under the Performance of Work Statement (PWS)/Statement of Work (SOW)/Statement of Objectives (SOO) unless otherwise specified herein or approved by the government.

C.1.4.9.1.4. Physical Security Plan. The contractor shall address the physical security aspects associated with contract performance in government furnished facilities. The plan shall describe how the security plan shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward contractor controlled facilities (if applicable). A list of installation buildings for which the contractor shall be responsible shall be included in the plan. The contractor shall maintain an active security checklist for each facility under the contractor's control. The plan shall comply with the provisions of AR 190-11, AR 190-13, AR 190-51, DoD 5100.76(D), 5220.22(D) and the Fort Polk, Installation Physical Security Plan. This security plan will be reviewed annually by the DES to ensure regulatory requirements.

C.1.4.9.1.4.1. Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured. At no time shall the Contractor be allowed to remove any Government equipment or materials from the installation without COR or KO knowledge.

C.1.4.9.1.5. Information Systems Security Plan. The information systems security plan shall establish security procedures for all computer systems and communications utilized in the performance of this PWS/SOW/SOO. The plan shall conform to AR 25-1, AR 25-2, and AR 380-67.

C.1.4.9.1.6. Key Control Plan. The contractor's key control plan shall provide for government access, 24 hours a day, seven days a week, to all government-furnished facilities. The plan shall comply with AR 190-13 and AR 190-51.

C.1.4.9.1.7. Contractor shall ensure that its employees, performing under this contract that has access to government information systems receive annual Information Technology security training.

C.1.4.9.1.8. Contractor shall immediately notify the contracting officer representative when an employee terminates employment that has access to government information systems or data. The contractor shall ensure all common access cards issued to employees are returned to the government upon termination of employment and released employee names are to be stricken from rosters maintained by DES & S&ID immediately upon release.

C.1.4.9.2. Installation Anti-Terrorism /Force Protection (AT/FP) C.1.4.9.2.1. Pursuant to DoD Instruction 2000.16, DoD Antiterrorism (AT) Standards, dated October 2, 2006, each contractor employee requiring access to a federally controlled installation, facility and/or federally controlled information systems shall complete AT Level I awareness training on an annual basis and receive a certificate of completion. The training is accessible from any computer, and is available at http://jko.jten.mil/, see “Special Instructions” below. The contractor is responsible for ensuring that all employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of certificates of completion to the Contracting Officer and the Contracting Officer's Representative (if appointed) within five working days after contract award or prior to access to a federally-controlled installation or information system.

C.1.4.9.2.2. Special Instructions:

a. Use a search engine such as GOOGLE, and search for “Joint Knowledge Online” or “JKO” to begin the process. The browser address should look like http://jko.jten.mil . Once at the website follow the below instructions:

Clicks:

Approval Process:

C.1.4.9.2.2.1. In the event that the automated system at http://jko.jten.mil/ not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness instructor qualification must be coordinated with the installation Antiterrorism Officer or (installation security equivalent) and the resultant name(s) of approved instructors shall be provided the contracting officer or designee along with all associated cost or schedule impacts to the contract.

C.1.4.9.2.3. Antiterrorism performance (Level I AT Awareness Training attendance and compliance) may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

C.1.4.9.2.4. Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. (This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area.)

C.1.4.9.2.5. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH Program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed with (10) calendar days of contract award and within (10) calendar days of new employees commencing performance with the results reported to the COR NLT (10) calendar days after contract award. (This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area.)

C.1.4.9.2.6. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness Training prior to access to the information systems and then annually thereafter.

C.1.4.9.2.7. Contractor shall develop an OPSEC Standing Operating Procedure (SOP) or Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC Officer per AR 530-1, Operations Security. This SOP/Plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1. (This Standard language is for contracts that require an OPSEC Standing Operating Procedure or Plan.)

C.1.4.9.2.8. Per AR 530-1, Operations Security, new contractor employees must complete Level 1 OPSEC Training within 30 calendar days of reporting for duty and provide completion certificate to the Contracting Officer and the Contracting Officers representative. All contractor employees must complete annual OPSEC Awareness Training either by on-line training through the Fort Polk SharePoint OPSEC site on the intranet, or the Defense Security Services website at: http://cdsetrain.dtic.mil/opsec/index.htm. (This Standard language is for contracts that require OPSEC Training.)

C.1.4.9.2.9. All contractor employees and associated subcontractor employees must complete the DOD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DODD 8570.01, DOD 8570.01-M, and AR 25-2 within six months of employment. (This Standard language is for contracts that require Information Assurance (IA) and/or Information Technology (IT) Training.)

C.1.4.9.2.10. Per DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DOD 8570.01-M must be completed upon contract award. (This Standard language is for contracts that require Information Assurance (IA) and/or Information Technology (IT) Certification.)

C.1.4.9.2.11. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified "(Con)fidential," "(Sec)ret", or "Top (Sec)ret", and requires contractors to comply with - (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor. (This standard language is for Contracts That Required Handling or Access to Classified Information.)

C.1.4.9.3 Homeland Security Presidential Directive 12 (HSPD 12) Requirements C.1.4.9.3.1 Requirements apply to any contract over 180 days in duration, or any contract where contractor employees access the installation's occupied buildings or require access to the government information systems.

C.1.4.9.3.1.1. All personnel hired under this contract who do not require a security clearance must have a favorable National Agency Check with Inquiries (NACI). The Contracting Officer Representative (COR) will ensure new hires complete a NACI through the Personnel Security Investigation Portal (PSIP) by initiating a request through S&ID no later than 15 days from the date of hire and completing the investigation (submission to OPM) within 30 days. Personnel who require a security clearance must be processed by their company Facility Security Officer (FSO) or company Security Manager.

C.1.4.9.3.2. Instructions for completing the NACI process will be sent to the Project/Program Manager, Security Manager and the COR, once the contract has been awarded and one of the above personnel notifies S&ID for the initiation. The contractor shall schedule fingerprinting appointments with S&ID. Personnel will not be able to work under this contract until the NACI has been submitted to PSIP as required. Personnel who do not receive a favorable NACI will not be allowed to perform services under this contract.

C.1.4.9.3.3. Employees who require a common access card (CAC) for physical access or access to the government information systems may be granted a CAC after the successful submission of the NACI through PSIP and a favorable fingerprint review by S&ID. An unfavorable NACI adjudication will result in loss or denial of computer access, physical access or employment.

C.1.4.9.4. Key Control (If applicable). The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

C.1.4.9.4.1. In the event keys are lost or improperly duplicated the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C.1.4.9.4.2. Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C.1.4.9.4.3 Lock Combinations (If applicable). The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

C.1.4.9.5. Installation Access Control (Use in all contracts that require access to the installation.)

C.1.4.9.5.1. Access Control: Procedures for commercial vehicle access to Fort Polk are subject to change without prior notice. Current access information may be obtained by calling Physical Security (531-7756) / Visitor Control Center (531-0380).

C.1.4.9.5.2 Security Searches/Checks: Contractor and Contractor employees are subject to security searches/checks. Persons found in possession of firearms, ammunition, explosives, pyrotechnic devices, knives, other lethal weapons, or removing Government equipment, supplies, and/or food will be prosecuted and/or barred from the installation.

C.1.4.9.5.3 Compliance with Regulations: The Contractor and Contractor employees shall comply with all applicable Fort Polk regulations promulgated by the Commanding General, Fort Polk, LA, as well as all applicable Federal and State safety laws and security regulations. Applicable Post regulations including, but not limited to, fire, safety, sanitation, security, and firearms or other lethal weapons, will be made available to the Contractor upon request.

C.1.4.9.6. Instructions for Access: The following information is provided to assist in creating an access roster for personnel requiring access to Fort Polk.

C.1.4.9.6.1. Personnel without a Common Access Card (CAC), Rapid Gate Card or TWIC card can be escorted by a CAC/DoD ID holder if riding in the same vehicle. Those personnel will be expected to identify themselves with a state issued driver’s license or ID. Otherwise, unescorted visitors must go to the Visitor Control Center (VCC) adjacent to the main gate located on Entrance Road to be vetted. There, the visitor will present their state issued driver’s license. Once vetted, guests will be issued either a paper pass or a printed photo ID card for long term access not to exceed six months. Both the pass and the ID card will grant access at all Fort Polk Access Control Points. All personnel will still be required to be vetted through the Mobilisa handheld scanners.

C.1.4.9.6.2. Access Rosters: Personnel whose contracts exceed 180 days in duration are required to be processed for a CAC. Personnel whose contract is less than 180 days in duration will receive a personnel pass valid until the expiration of the contract or business venture date. Access Rosters are required to be submitted to the VCC for all contractor personnel. An example of an Access Roster can be provided by the VCC upon request. The roster is self-explanatory, but at a minimum will contain the individual’s name, SSN, date of birth, contract number, duration of visit, and point of contact for access.

C.1.4.9.6.3 Access Rosters MUST be submitted for the contractor by the appointed Contracting Officer’s Representative (COR) or the designated Government Point of Contact. Any roster submitted by a commercial ISP (example @yahoo.com, @gmail.com, etc.) will not be accepted and must be verified through the Physical Security Office (337) 531-7756.

C.1.5. Quality Control

C.1.5.1. Contractor shall establish and maintain a Quality Control (QC) Plan to ensure the requirements of the contract are provided, as specified. One copy of the Contractor’s Quality Control Plan shall be provided as part of the contractor’s submitted bid. Upon Government approval, the QC will become part of the contract. The contractor shall provide an updated copy to the Government for approval as changes occur.

C.1.5.2. The QC plan shall include the following:

C.1.5.2.1. An inspection system covering all the services, to include preventive maintenance. It must specify the areas to be inspected, on a scheduled or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform these inspections.

C.1.5.2.2. The methods for identifying and preventing deficiencies in the quality of service performed, before the level of performance becomes unacceptable.

C.1.5.2.3. On-site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the Government during the term of the contract, as requested by the Contracting Officer, or the designated representative.

C.1.5.2.4. At any time the Contracting Officer determines that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, contractor shall correct the deficiencies, replace personnel, and perform additional quality control inspection at no additional cost to the Government.

C.1.5.3. Quality Assurance

C.1.5.3.1.The Government will evaluate the Contractor’s performance under this contract utilizing planned and random inspections, customer feedback, and verifying service orders have been completed in a timely manner.

C.1.5.3.2. Contract Manager shall be required to meet at least weekly with the Contracting Officer’s Representative (COR) and the Contracting Officer during the first month of the contract. Meetings will be as often as necessary, thereafter as determined by the Contracting Officer. However, at the Contractor’s request, a meeting will be held whenever a Contract Discrepancy Report is issued.

C.2. DEFINITIONS

C.2.1. Call Back – A request for additional service following an initial service call that has not provided the required results.

C.2.2. Contract Discrepancy Report (CDR) – A report the Contractor is required to respond to whenever performance is unsatisfactory. The CDR requires the Contractor to explain, in writing, why performance was unsatisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

C.2.3. Contracting Officer (KO) – A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

C.2.4. Contracting Officer Representative (COR) – An individual designated by the Contracting Officer to act as his representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer and limitations of a COR are contained in the written letter of designation.

C.2.5. Customer Comment – A means of documenting certain kinds of contract service situations. A Government program that is explained to every organization that receives service under this contract, which is used to evaluate a Contractor’s performance.

C.2.6. Contract Manager – The Contractor’s on-site representative. The Contract Manager shall be delegated the authority to manage and coordinate all phases of the contract.

C.2.7. Defective Service – A service output that does not meet the standard of performance associated with it.

C. 2.8. Emergency Work/Calls – Work which takes priority over all other service request and requires immediate action, including diverting mechanics from other jobs, if necessary, to cover the emergency. Usually, the work is necessary for the protection of health, safety, and security of sensitive Government property, or to prevent damage to property.

C.2.9. Equipment – Items utilized in the performance of work.

C.2.10. Facilities – Industrial property for production, maintenance, repair, research, development, or test, including real property and rights thereto, buildings, structures, improvements, and plant equipment.

C.2.11. Government Property – All property owned by or leased to the Government or acquired by the Government except the contractor furnished machines and their accessories and accouterments under the terms of contract. Government property includes both Government-furnished property and Contractor acquired property as defined in FAR 45.101.

C.2.12. Inspection – The examination and testing of supplies or services (including, when appropriate, raw materials, components, and intermediate assemblies) to determine whether they conform to contract requirements.

C.2.13. Job – Complete execution of the work as required by the plans and specifications, including the furnishing of all labor, materials, equipment, and transportation.

C.2.14. Laundry Room – Any room that has washers and dryers installed or to be installed.

C.2.15. Maintenance – Any action taken to keep equipment in a serviceable condition, or to restore it to its original intended purpose, when it is unserviceable. Maintenance of equipment includes inspecting, servicing, testing, replacing, and repairing.

C.2.16. Provide – Furnish and install, complete in-place.

C.2.17. Repair – To restore an item to a serviceable condition through correction of a specific failure or unserviceable condition. This includes, but is not limited to, inspecting, cleaning, preserving, adjusting, replacing, welding, riveting, and strengthening. Cleaning refers to lint removal from traps, blowing out dryer drums, and cleaning strainers on washers.

C.2.18. Response – As used in relation to service orders, means the Contractor’s workforce is at the work site ready to commence required work within the specified time as described in the PWS and the contract.

C.2.19. Quality Assurance – Government actions to assure contractor services meet the requirements of the contract.

C.2.20. Quality Control – Actions performed by a Contractor to control the performance of services, to meet terms and requirements of the contract.

C.2.21. Shall – The word “shall” is used in connection with the Contractor, and specifies that the provisions are binding.

C.2.22. Task – A definite unit of work to be accomplished by the Contractor.

C.2.23. Test – The use of equipment, or other means, to check an item of equipment or work to determine if the equipment is operating within the parameters established for the equipment, or to determine if work has been accomplished within the established requirements.

C.2.24. Transition Period – Period that consists of moving incumbent contractor’s equipment out of service and new contractor’s equipment into service.

C.2.25. Transportation and Travel Time – Time required by Contractor personnel to travel to and from the work site in performance of contracted work.

C.2.26. Will – The word “will” is used to express a declaration of purpose on the part of the Government.

C.2.27. Phase-In Period — First 31 days of contract.

C.2.28. Phase-Out Period — Last 31 days of contract.

C.2.29. Abbreviations

AR – Army Regulation

CDR – Contract Discrepancy Report

CLIN – Contract Line Item Number

COR – Contracting Officer’s Representative.

DA – Department of the Army

DFAS – Defense Finance and Accounting Office

DOD – Department of Defense

DOE – Department of Energy

EPA – Environmental Protection Agency

FAO – Finance and Accounting Office (Old term for DFAS)

FAR – Federal Acquisition Regulation

FP – Fort Polk

FOB – Forward Operating Base

GFP – Government Furnished Property

IAW – In accordance with

KO– Contracting Officer

MEF – Modify Energy Factor

NLT – Not Later Than

OSHA – Occupational Safety and Health Act

DPW – Directorate of Public Works

QA – Quality Assurance

QC – Quality Control

C.3. GOVERNMENT FURNISHED SERVICES, PROPERTY AND EQUIPMENT

C.3.1. Emergency Medical Treatment – Medical services for Contractor personnel are the responsibility of the Contractor. However, the Government will provide emergency medical services for injuries while an employee is performing under this contract. Emergency medical care is available to the Contractor employees at Bayne Jones Army Community Hospital, Building 285. Emergency contact telephone number is 911 or 337-531-2677. Emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life, and will be provided only during the period of emergency.

C.3.2. GOVERNMENT FURNISHED SERVICES AND FORMS – The Government shall provide the services and forms listed below:

C.3.2.1. Forms – The Government will furnish to the Contractor service order forms requesting contract services and copies of the DA Form 285, U.S. Army Accident Investigation Report.

C.3.2.2. CONSERVATION OF UTILITIES; The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities, which shall include:

C.3.2.2.1. Water faucets or valves shall be turned off after the required usage has been accomplished.

C.3.2.2.2. Lights shall be used only in areas where contract services are actually being performed.

C.3.2.2.3. Mechanical equipment controls for heating, ventilation, and air-conditioning systems shall not be adjusted by the Contractor’s personnel.

C.3.2.2.4. Contractor’s employees shall not use government telephones at the work site for personal reasons or make any toll or long distance calls.

C.3.3. SAFETY REQUIREMENTS

C.3.3.1. This Safety Performance of Work applies to all Contractors performing work on Fort Polk, regardless of the origin of the work.

C.3.3.1.1. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with Occupational Safety and Health ACT (OSHA) and all pertinent provisions of the publication 29 CFR 1910. The Contractor shall develop and implement a safety plan for employees performing work under this contract. The Contractor shall submit the safety plan to the Contracting Officer NLT 5 calendar days prior to the start of contract performance. This plan shall comply with applicable OSHA requirements. The safety plan shall be updated, as changes occur, and a copy provided to the COR and KO.

C.3.3.1.1.1 Sub-Contracting/ Leasing Requirements Before signing a lease or contract for any purpose the contractor shall inform lessees/subcontractors of their obligation to comply with Federal, State, and local safety and health laws and regulations. The contractor shall inform all lessees and subcontractors of all applicable safety requirements contained in this statement of work.

C.3.3.1.2. Contractor shall have a Safety and Occupational Health Program implemented that is tailored to meet the safety requirements of the contract and associated tasks and products of the contract. Prior to commencement of work, this program will be documented in the contractor’s safety plan, which will be provided to the Government Safety Office (GSO) at 7130 Pennsylvania Ave, BLDG 4209, Mod D, Fort Polk, Louisiana, IAW DA PAM 385-10, 23 May 2008.

C.3.3.1.2.1. Contractor shall protect the lives and health of its employees, government employees, and the public from its operations and those of its lessees, tenants, or subcontractors, and comply with Federal, State, and local safety and health laws and regulations. The Contractor shall also protect government property, in and around facilities, where laundry equipment is housed.

C.3.3.1.2.2. Contractor shall comply with U.S. Army Corps of Engineers Safety and Health Requirements Manual, EM 385–1–1, and Part 1910, Title 29, Code of Federal Regulations (29 CFR 1910) and Part 1926, Title 29, Code of Federal Regulations (29 CFR 1926) that establish legal requirements, if contract includes any type of construction, remodeling, repair, landscaping, assembly of pre-fab structures, and so on.

C.3.3.2. Reporting of Fire and Safety Hazards; The Contractor shall train his personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies in accordance with the terms of this contract. The COR shall be notified of deficiencies.

C.3.3.3. Environment and OSHA; The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the Contracting Officer, or his authorized representative for final resolution. The Contractor shall notify the Contracting Officer, or his authorized representative in writing, in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local, State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or his authorized representative to halt any and all contractor performance with a commensurate deduction of monies due the Contractor, until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the Fort Polk Fire Department at “911”, 118, 337-531-2026 and the COR.

C.3.3.3.1 Radiation Requirements for Contractor Operations

C.3.3.3.1.1. If the contractor possess any radioactive material or radiation producing equipment on post, The Contractor will apply for Army Radiation Permits from the Garrison Safety Office in accordance with 32 CFR 655.10 prior to bringing radioactive material or operating radiation producing devices on-post.

C.3.3.3.1.2. Contractor will also apply to the GSO for changes to existing radiation permits supporting permit documents, including NRC or state licenses and subsequent amendments to those licenses.

C.3.3.3.1.3. Contractor will report accidents/incidents/thefts involving radioactive material to the GSO in accordance with 10 CFR 20. The Contractor will report accidents/incidents involving radiation-producing devices to the GSO in accordance with State regulation.

C.3.3.3.1.4. Contractor will ensure personnel who work with or around radioactive material or radiation producing devices receive initial and periodic radiation safety training commensurate with their duties. These training requirements shall be addressed in the contractor’s safety plan.

C.3.3.3.1.5. If the Contractor uses lasers, he shall implement the protection standards and controls for the safe use of lasers and laser systems as outlined in ANSI Z136.1-1993.

C.3.3.4. Equipment Safety

C.3.3.4.1. All equipment used in the performance of this contract shall be kept intact and in good repair at all times. The Contractor shall comply with OSHA requirements and pertinent provisions of the publication, Safety and Health Requirements, EM 385-1-1, Department of the Army, Corps of Engineers.

C.3.3.4.1.1 Contractor shall not ever leave any equipment unattended while in use or unsecured while being stored at the work site.

C.3.3.4.2. All equipment used under this contract may be inspected by the COR prior to its use. If the equipment is at any time deemed unsafe or unserviceable by the COR, the contractor shall remove equipment from the work site immediately and have it repaired to a safe and operable condition. The Government does not assume and hereby specifically disavows any duty to inspect the equipment in order to assure safe operation. The Contractor or Sub Contractor(s) at any tier are at all times responsible for assuring equipment is in a safe and serviceable condition, and shall perform all tasks in a safe, responsible manner.

C.3.3.5. Personnel Safety

C.3.3.5.1. Contractor shall perform work requirements in a manner to protect building occupants from any harm or injury. Work shall be scheduled to afford this protection.

C.3.3.5.2. Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer/COR, and shall notify the Contracting Officer/COR of the corrective action to be taken, and completion date.

C.3.3.5.3. Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. In addition to this, each crew of workers shall be provided with first aid kits complying with OSHA and other Federal and State requirements to care for minor injuries normally sustained by contract personnel performing services on washers and dryers.

C.3.3.6. Accident Reporting

C.3.3.6.1. Accidents and Injuries; The Contractor shall submit in writing to the Contracting Officer or his designated representative and the Fort Polk Safety Officer, the events and facts applicable to all accidents or injuries to Contractor personnel while on Government installations or in a duty status anywhere. The written report shall be in the form of a completed DA Form 285, U.S. Army Accident Investigation Report, and shall be submitted to the COR within three working days after action or injury.

C.3.3.6.1.1. Contractor shall report accidents/mishaps to the COR -- in addition, the following should also be reported:

(1) Injury or occupational illness to on-duty contractors.

(2) Damage to GFM, GFP, or GFE provided to a contractor.

(3) Contractor accidents involving Army property and personnel.

C.3.3.6.2. The COR shall inform the Garrison Safety Office of instances where the contractor has been notified to take immediate action to correct serious or imminent danger conditions.

C.3.3.6.3. The Garrison Safety Office as well as other Safety Personnel on Fort Polk reserves the right to perform visual inspections of the contractor’s and subcontractor’s job site. Any noncompliance or violations will be reported to the COR.

C.3.4. RESERVED

C.3.5. AUTHORIZATION TO ENTER BUILDINGS; Upon receipt of a service order, the Contractor’s maintenance representative shall notify the unit requester, as stated on the service order form, of the date and time that the Contractor intends to provide contract services prior to arrival to the work site. This notification will provide the Contractor with authorization to enter the building(s) for the purpose of installing, servicing, repairing or replacing machines, and provide a government authorized individual to sign the service order form prior to beginning work, and after contract work is accomplished. If a building is not accessible, the contractor shall notify the COR for assistance.

C.4. CONTRACTOR FURNISHED ITEMS, SERVICES, PROPERTY AND EQUIPMENT

C.4.1. Contractor shall perform all requirements listed under paragraph C.5. - SPECIFIC TASKS.

C.4.2. General. Contractor furnished new equipment, vehicles, parts, and materials shall meet applicable local, state, Federal, DOD, and Army laws, codes, and/or regulations.