IB08 PWS - Bldg 501 Internet B plus 3 - Revised.pdf

PERFORMANCE WORK STATEMENT (PWS)

USACC HQ G6 Building 501 Internet Service

Base Plus 3 Option Years

PART 1

GENERAL INFORMATION

1. General: This is a non-personal service(s) contract to provide managed wired Commercial Internet services to support Building (BLDG) 501. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide managed wired Commercial Internet services to support building 501 as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property (GFP) and services. The contractor shall perform to the standards in this contract.

1.2 Background: Cadet Summer Training (CST) and Cadre Facility Development (CFDC) require the Installation of Managed Commercial Internet services in building 501. The requested managed Commercial Internet services provide the necessary capabilities.

1.3 Scope: Provide managed wired Commercial Internet services to support building 501. Dedicated up to 500 Mbps service.

1.4 Objectives: The managed wired Commercial Internet services will provide CST and CFDC the ability to obtain managed wired connectivity throughout building 501.

1.5 General Information:

1.5.1 Quality Control (QC): Reserved.

1.5.1.1 The Contractor shall inform the COR of issues or potential issues that might affect the performance within twelve (12) hours of identifying those issues. Verbal reports shall be followed up by written reports within three (3) days. (Deliverable # 1.0, see Technical Exhibit B)

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 U.S. Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal. Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 24 hours a day, 365 days a year except U.S. Holidays identified in paragraph 1.6.3. above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur 24 hours a day, 365 days a year.

1.5.4.3 Contractor Support Hours: The Contractor shall provide internet service 24 hours a day every day of the contract period of performance (PoP). The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at Building 501 located at 649 Spearhead Division Ave, Fort Knox, KY 40121.

1.5.6 Type of Contract: The government will award a firm fixed price (FFP) contract.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Installation Access: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations

Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.6.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured in accordance with (IAW) the Army Physical Security Program (AR 190-13)

1.6.3 Operations Security (OPSEC) Requirements: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8 Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.9 Key Personnel: The following personnel are considered key personnel by the Government:

Contract Manager/Alternate Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall be easily identifiable through the display of badges.

1.11 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.12 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.13 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management Operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital http://www.dimoc.mil/resources/limitations/ marketing tools to include its company website.

1.14 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.14.1 Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13. In all areas where construction, demolition, alteration, building, or similar related activities take place, the Contractor shall have the following minimum personal protective clothing and equipment requirements in place for any person working on or visiting the site: Short sleeve shirt, Long trousers, Steel-toed safety boots; and Hard hat.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

2.1.1 Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer – A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

2.1.4 Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

2.1.5 Day – means, unless otherwise specified, a calendar day.

2.1.6 Deliverable – Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7 Government Furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

2.1.8 Government Property - All property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.9 Physical Security – The part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

2.1.10 Quality Assurance – (or Government contract quality assurance) The various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.11 Quality Assurance Surveillance Plan (QASP) – The key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

2.1.12 Quality Control – All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13 Splash Page - A splash page is a page that appears on your website before a user can see other pages on the screen.

2.1.14 Subcontractor – One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.15 Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

2.2 Acronyms and Abbreviations: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

AR Army Regulation AT Anti-terrorism BLDG Building CFDC Cadre Facility Development CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative

CST Cadet Summer Training DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP Government Furnished Property IA Information Awareness IAC Installation Access Control IAW In accordance with ID Identification IT Information Technology KO Contracting Officer Mbts Megabits per second NEC Network Enterprise Center OCI Organizational Conflict of Interest OPSEC Operations Security PII Personally Identifiable Information POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity TE Technical Exhibit USACC United States Army Cadet Command

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items And Services:

3.1 Services: Reserved.

3.2 Facilities: The Government will provide BLDG 501, 1053 FD-1011, Fort Knox KY 40121 for installation of services.

3.3 Utilities: The Government will provide electricity to BLDG 501. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc.

after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: Quantity of Twelve (12) Cisco Catalyst 2960-X Series 48 Port Switch, SKU #

CMMLR00ARB.

3.5 Special Tooling and Test Equipment: Reserved.

3.6 Materials: Reserved.

3.7 Training: Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Reserved.

4.3 Materials: Reserved.

4.4 Vehicles and Equipment: The contractor shall provide all the equipment required to fulfill part 5 of this PWS.

4.5 Background Checks: Reserved.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide managed wired Commercial Internet services for BLDG 501, 649 Spearhead Division Ave, Fort Knox, KY 40121.

5.2 Tasks: Service consist of the following:

5.2.1 Provide managed wired Commercial Internet service.

5.2.2 Provide managed wired Commercial Internet service to 224 rooms (112 two room suites) in building 501. Services shall include five static IP addresses, fiber Internet 500 megabits per second (MBPS) and managed router service (MRS) for Internet with 95% compliance of 500 MBPS no more than 5 discrepancies found per month.

5.2.3 The contractor shall connect to the existing contractor network using Network Enterprise Center (NEC) fiber. GFP: Quantity of twelve (12) Cisco Catalyst 2960-X Series 48 Port Switch, SKU

CMMLR00ARB.

5.2.4 The contractor shall test and validate all connectivity.

5.2.5 The contractor shall provide all necessary replacement parts and associated labor without additional travel cost.

5.2.6 The contractor shall provide all software, diagnostic, licenses, and telephone support 24 hours a day, 7 days a week.

5.2.7 The contractor shall provide automatic software updates to include any fixes or newly released versions.

5.2.8 The contractor shall dispatch a technician to the location and perform initial assessment of the issue within one (1) business day for service issues with 98% compliance.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc.

are mentioned in this PWS and are listed below.

6.1 Army Directive 2014-05;

6.2 AR 190-13; Army Physical Security Program

6.3 AR 530-1; Operations Security

6.4 Privacy Act of 1974

6.5 Public Law 93-579

6.6 5 United States Code Section 552a.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A - Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY LEVELS

(AQLs)

INCENTIVE/DIS

INCENTIVE E

PRS #1 – PWS para

5.2.2. The contractor

shall provide Internet speeds and bandwidth of 500Mbps

Maintain Bandwidth speed of up to 500Mbps.

95% Compliance; no more than 5 discrepancies found per month.

CPARS Reporting

PRS #2 - PWS para

5.2.10 The contractor

shall provide onsite Internet coverage 24 hours a day, 7 days a week

Internet Coverage 24 hours a day, 7 days a week.

95% Compliance; no more than 5 discrepancies found per month.

CPARS Reporting

PRS#4 – PWS parar

5.2.12 The contractor

shall dispatch a technician to the wireless location and perform initial assessment of the issue within one (1) business day for service issues.

Onsite technician within one (1) business day of service issues

98% Compliance CPARS Reporting

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies

Medium/ Format

Submit To

1.0: Para 1.5.1.1 The Contractor shall inform the COR of issues or potential issues that might affect the performance within twelve (12) hours of identifying those issues.

Verbal reports shall be followed up by written reports within three (3) days.

Inform COR of issues within 12 hours of identifying issues. Verbal reports shall be followed up by written reports within three (3) days.

n/a Email or Phone COR