Amendment 0001_Cleveland ASL Interpreter Services.pdf

PDF 284 KB Posted Jul 16, 2021

Attached to: W9124D21Q6399 CLEVELAND ASL INTERPRETATION SERVICES
Solicitation number: W9124D21Q6399
Issued by: Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston

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File	Type	Posted
W9124D21Q6399-0001_Cleveland MEPS ASL Interpreter Services.pdf	PDF	Jul 16, 2021
IB08_RFQ _W9124D21Q6399_Cleveland ASL Interpreter Services_Released.pdf	PDF	Jul 13, 2021

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AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Cleveland ASL Interpreter Services RFQ, W9124D21Q6339

1.See summary of changes

2. All other terms and conditions of this solicitation remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 33

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 16-Jul-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124D21Q6399

X 9B. DATED (SEE ITEM 11)

13-Jul-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

16-Jul-2021

CODE

MISSION AND INSTALLATION CONTRACTING CMD

MICC FORT KNOX

BLDG 1109B STE 250

199 6TH AVE

FORT KNOX KY 40121-5720

W9124D 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9124D21Q6399

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

Summary of Changes

This Amendment 0001 changed the following items:

1. Extend solicitation due date to 22 July 2021 @ 10:00 EST.

2. Change Place of Performance to: Interpretation Services are required on site at Cleveland MEPS, 20637 Emerald Parkway Drive, Cleveland OH 44135.

3. CLINs 0004, 1004, 2004, 3004, and 4004 should read " Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the Performance Work Statement included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as a Normal Request).

4. See questions and answers included herin as of 16 July 2021.

QUESTIONS AND ANSWERS

The below is a list of questions and answers received as of 16 July 2021.

1. Who are the current incumbents? This is a new requirement for this location. There are no current incumbents.

2. What are the current incumbent’s rates? Same as above

3. What is the contract number of the current incumbents? Same as above

4. Is this RFQ for on-site ASL, video remote interpretation (VRI), or both? This RFQ is for on-site ASL interpretation only. Please monitor www.SAM.gov for any amendments that may be issued to address this question.

5. Does MICC currently utilize an online platform/portal for interpreter requests and scheduling? If so, is

MICC paying an additional monthly fee outside of the interpreting/translating rates? All communication will be directly through the COR either written via email or verbal.

6. How does MICC currently organize their requests – do they all go through one team or is it decentralized?

On page 54 per the PWS, 1.6.10 The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

7. Will interpreters be required to purchase a parking pass? What are the parking fees, if any? On page 53 per the PWS, 3.1. Facilities: The government will provide free parking to contract employees. The parking lot is adjacent to the Cleveland MEPS, 20637 Emerald Parkway Drive, Cleveland, OH 44135

8. On average, how many interpreters are needed per request? On page 55 per the PWS, 1.3.2. IAW with industry standard, two interpreters shall provide services where the session time period exceeds two hours in duration. 1.3.3. The contractor shall provide single interpreter services for sessions where the time period is two hours or less.

9. It is industry standard that sign language interpreters are secured with a 2 hour minimum for each assignment. I do not see that in the RFQ, would you consider adding it? On page 60 per the PWS, 5.1.3.1.

STANDARD SESSION: A standard session is where the interpretation time period is two hours or less. A single interpreter shall be required for standard sessions. The contractor shall provide services for an estimated 24 to 36 standard sessions per contract period of performance. A standard session may result from a Normal Request, Short Notice Request, or Expedited Request. There is not a two hour minimum guarantee.

10. It is industry standard that assignments longer than 1.5 hours of non-stop ASL discourse require a team of interpreters. This is to ensure ASL interpreters avoid a Repetitive Stress Injury (RSI). I do not see this language in the RFP, would you consider adding it? Recommend changing the response to: On page 60 per the PWS, 5.1.4.2 Extended Session – Interpreter sessions where the time period exceeds two and less than ten hours. Two interpreters shall be required for Extended Session. The contractor shall provide services for an estimated 10 to 20 Extended Session days per contract period of performance. An Extended Session can only occur as a Normal Request.

11. What is the cancellation policy in the event MICC cancels a scheduled assignment with last minute notice?

Industry standard is 48 hours’ notice to avoid any fees. On page 60 per the PWS, 5.1.3.3.

CANCELLATIONS: The government will provide at least 24 hours (not including weekends) of notice for cancelling Standard Sessions. The government will provide 72 hours (not including weekends) of notice for cancelling Extended Sessions. The government will not reimburse for cancellations.

12. Will any security clearance be required? If so, what level of clearance is required and who will pay for the clearance? On page 53 per the PWS, 1.6.7.7. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. For each contract employee entering the government facility, a Visitor Access Request form must be completed and submitted to the COR.

13. How technical is the jargon to be interpreted? On page 60 per the PWS, 5.0. BASIC SERVICES: The contractor shall provide ASL Interpreter services for events, meetings, educational and training sessions, conferences, ceremonies, and other situations where a conversation in spoken English language can be translated into ASL for a hearing impaired individual, or group of people to understand and participate in the conversation. Interpretation services should be utilized for the Standard English language. Services are required for work in the USMEPCOM Information Technology, Network Services Branch.

14. Page 5, Line Item 0004 lists Extended Session. Can you please clarify the difference between Line Item 0003 and Line Item 0004? They both state "In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Expedited Request = contractor will be notified of the required services less than 2 business days, and more than 1business days prior to the service date. Line Item 0004, 1004, 2004, 3004, and 4004 should read " Extended Session - In support of events, meetings, educational and training sessions, etc. for the Headquarters (HQ) United States Military Entrance Processing Command (USMEPCOM), the contractor shall provide services in accordance with the Performance Work Statement included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as a Normal Request).

15. Are there any challenges you would like this new contract to address? There are no current challenges to address at this time.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 19-Jul-2021 10:00 AM to 22-Jul-2021 10:00 AM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0004

The CLIN extended description has changed from:

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Expedited Request = contractor will be notified of the required services less than 2 business days, and more than 1 business days prior to the service date. **Contractor WILL NOT be reimbursed for travel expenses.**

To:

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as Normal Requests) **Contractor WILL NOT be reimbursed for travel expenses.**

CLIN 1004

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as Normal Requests) **Contractor WILL NOT be reimbursed for travel expenses.**

CLIN 2004

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as Normal Requests) . **Contractor WILL NOT be reimbursed for travel expenses.**

CLIN 3004

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as Normal Requests) **Contractor WILL NOT be reimbursed for travel expenses.**

CLIN 4004

Extended Session - In support of events, meetings, educational and training sessions, etc. for the Cleveland MEPS, the contractor shall provide services in accordance with the PWS included herein. Normal Request = contractor will be notified of the required services 5 business days prior to the service date. (Extended Sessions can only occur as Normal Requests) **Contractor WILL NOT be reimbursed for travel expenses.**

The following have been modified:

AMC-LEVEL PROTEST PROGRAM

If you have complaints about this procurement, it is preferable that you first attempt to resolve those concerns with the responsible contracting officer. However, you can also protest to Headquarters (HQ), Army Materiel Command (AMC). The HQ AMC-Level Protest Program is intended to encourage interested parties to seek resolution of their concerns within AMC as an Alternative Dispute Resolution forum, rather than filing a protest with the Government Accountability Office (GAO) or other external forum. Contract award or performance is suspended during the protest to the same extent, and within the same time periods, as if filed at the GAO. The AMC protest decision goal is to resolve protests within 20 working days from filing. To be timely, protests must be filed within the periods specified in FAR 33.103. If you want to file a protest under the HQ AMC-Level Protest Program, the protest must request resolution under that program and be sent to the address below. All other agency-level protests should be sent to the contracting officer for resolution.

A Protest to HQ AMC shall be filed either by regular mail, email or fax at:

Headquarters U.S. Army Materiel Command Office of Command Counsel- Deputy Command Counsel 4400 Martin Road Rm: A6SE040.001 Redstone Arsenal, AL 35898-5000 Fax: (256) 450-8840 or e-mail: usarmy.redstone.usamc.mbx.protests@mail.mil

The AMC-Level Protest procedures are found at: https://www.amc.army.mil/Connect/Legal-Resources/ If internet access is not available, contact the contracting officer or HQ, AMC to obtain the HQ AMC-Level Protest Procedures.

QUOTE FORMAT AND CONTENT

The offeror shall and government will:

1. Ensure all required documents are included with the quote:

a) Standard Form 1449, duly executed by an official authorized to bind the offeror.

b) The unit prices in the price schedule (NOTE: failure to quote on all items will render the quote non-compliant and the quote will not be considered. Prices in the quote shall be completed using the CLIN (bid) schedule in the RFQ;

c) **Standard Form SF 30, amendment, duly executed by an official authorized to bind the offeror**

**Updated with Amendment 0001.**

2. Failure to submit all required documents will render the offeror's quote non-compliant and the quote will not be considered;

3. Evaluate price of those offers found to have an acceptable performance record. The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the base period. Evaluation of options shall not obligate the Government to exercise the option(s). As part of price evaluation, the government will evaluate its option to extend services (see FAR Clause 52.217-8) by adding one-half (represents six month period) of the offeror's final option period price to the offeror's total price. Thus, the offeror's total price for the purpose of evaluation will include the base period, 1st option, 2nd option, 3rd option, 4th option and 1/2 of the 4th option. Offerors are not required to enter a price for the six-month period.

4. In the event an offeror is found to be unacceptable in past performance pursuant to FAR 19.6 “Certificates of Competency and Determinations of Responsibility”, the Contracting Officer may seek a Certificate of Competency (COC) prior to making an award decision.

NOTE: In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable”.

BASIS OF AWARD

The government will award a single contract to the responsible offeror with acceptable past performance who proposed the lowest evaluated price.

PERFORMANCE WORK STATEMENT (PWS)

AMERICAN SIGN LANGUAGE (ASL) INTERPRETATION SERVICES

AT CLEVELAND MILITARY ENTRANCE PROCESSING STATION (MEPS)

PART 1

GENERAL INFORMATION

1.0 General: This is a non-personal services contract to provide ASL Interpreter Services at Cleveland MEPS. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, transportation, supervision, and other items and non-personal services necessary to perform ASL Interpretation Services as defined in this Performance Work Statement (PWS), except for those items specified as Government Furnished Property (GFP) and services. The contractor shall perform to the standards in this contract.

1.2. Background: USMEPCOM is a jointly staffed DOD agency responsible for determining the aptitude, moral character, and medical qualification of applicants and Selective Service System (SSS) registrants for enlistment or induction into the Armed Forces. The MEPS are the organization’s front line unit, applying Department of Defense and Military Service standards to military service applicants to determine their qualification for military service.

1.3. Objectives:

1.3.1. The requirement is for the contractor to provide ASL Interpretation Services for events, meetings, educational and training sessions, conferences, ceremonies, and other situations where a conversation in spoken in the English language can be translated into American Sign Language.

1.3.2. IAW industry standard, two interpreters shall provide services where the session time period exceeds two hours in duration.

1.3.3. The contractor shall provide single interpreter services for sessions where the time period is two hours or less.

1.4. Scope: Provide American Sign Language Interpretation Services.

1.5. RESERVED

1.6. General Information.

1.6.1. Quality Control (QC) – RESERVED

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: The contractor is NOT required to perform services on the holidays listed below.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day

Independence Day

1.6.4. Hours of Operation: The contractor shall conduct business between the hours of 6:00 A.M. to 6:00 P.M Eastern Time. Normal hours for interpreting services shall be from 7:00 A.M. to 4:30 P.M., Monday through Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons.

1.6.5. **Place of Performance: Services is required at Cleveland MEPS, 20637 Emerald Parkway Drive, Cleveland, OH 44135-6023. **

**Updated with Amendment 0001.**

1.6.6. THE GOVERNMENT WILL NOT REIMBURSE THE CONTRACTOR FOR TRAVEL EXPENSES.

1.6.7. RESERVED

1.6.7.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2. RESERVED

1.6.7.3. RESERVED

1.6.7.4. Anti-Terrorism and Information Assurance Training.

1.6.7.5. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/. AT Level 1 Training should take about an hour to complete.

1.6.7.6. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NICIC-III) and Terrorist Screening Database (TSBD) (Army Directive 201-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.7. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. For each contract employee entering the government facility, a Visitor Access Request form must be completed and submitted to the COR.

1.6.7.8. iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 20 calendar days of contract award and within 40 calendar days of new employees commencing performance with the results reported to the COR NLT 7 calendar days after contract award. iWATCH training should take about 1 hour to complete.

1.6.7.9. RESERVED

1.6.7.10. RESERVED

1.6.7.11. OPSEC Training: Per AR 530-1, all contractor employees must complete Level I OPSEC Awareness training. New contractor employees be trained within 30 calendar days of their reporting for duty and annually thereafter. All contractor employees will abide by USAREC OPSEC Policies. OPSEC training should take about 1 hour to complete.

1.6.8. RESERVED

1.6.9. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The contracting officer, contracting officer’s representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. RESERVED

1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contract personnel working in Cleveland MEPS are required to wear temporary visitor badges.

1.6.13. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the contracting officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the contracting officer to avoid or mitigate any such OCI. The contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the contracting officer and in the event the contracting officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the contracting officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2.0. DEFINITIONS:

2.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.1. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.2. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to assist in the administration of the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.3. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

PWS.

2.1.4. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.5. EXPEDITED REQUEST. A request for ASL interpreter services with less than a two-business day notice

2.1.6. EXTENDED SESSION. A time-period greater than two hours where an interpreter is providing interpretation services.

2.1.7. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8. NORMAL REQUEST. A request for ASL interpreter services with a five or more business day notice

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the

2.1.11. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.12. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13. SHORT NOTICE REQUEST. A request for ASL interpreter services where the government provides the contractor less than 5-business days, and more than 2-business days of notice.

2.1.14. STANDARD SESSION. A 2-hour or less time-period where an interpreter is providing translation services.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

2.1.16. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.17. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS AND ABBREVIATIONS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation ASL American Sign Language CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 HQ Headquarters KO Contracting Officer MEPS Military Entrance Processing Station NLT No Later Than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit USMEPCOM United States Military Entrance Processing Command

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0. SERVICES: The government will not provide services to the contactor to support the work required by this contract.

3.1. FACILITIES: The government will provide free parking to contract employees. The parking lot is adjacent to the Cleveland MEPS, 20637 Emerald Parkway Drive, Cleveland, OH 44135.

3.2. UTILITIES: The government will not provide utilities to the contract employees, other than those in common / shared areas. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3. EQUIPMENT: The government will provide the contract employees chairs to perform the tasks required of this contract.

3.4. MATERIALS: The government will not provide the contract employees materials to perform the tasks required of this contract.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0. GENERAL: The contractor shall furnish services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5.0. BASIC SERVICES: The contractor shall provide ASL Interpreter services for events, meetings, educational and training sessions, conferences, ceremonies, and other situations where a conversation in spoken English language can be translated into ASL for a hearing impaired individual, or group of people to understand and participate in the conversation.

5.1. The service client(s) is a government employee working in the Cleveland MEPS. The contractor shall provide ASL interpreters who are proficient with translation requirements in a federal government environment.

5.1.1. The contractor shall be required to provide services in large groups (in front of an auditorium), small groups (20 people or less), classrooms, workspace environment, and one on one meetings. All information conveyed is confidential, and the interpreter is prohibited from discussing any information obtained during the interpretation sessions with anyone lacking a need to know.

5.1.2. The contractor shall be evaluated on their ability to be prepared and present at the session designated start times.

5.1.2.1. The contactor shall involve the client(s) in discussions.

5.1.2.2. The contractor shall be prepared for the interpretation session.

5.1.2.3. The contactor shall be present at the start of the interpretation session.

5.1.3. SESSIONS:

5.1.3.1. STANDARD SESSION: A standard session is where the interpretation time period is two hours or less. A single interpreter shall be required for standard sessions. The contractor shall provide services for an estimated 24 to 36 standard sessions per contract period of performance. A standard session may result from a Normal Request, Short Notice Request, or Expedited Request.

5.1.3.2. EXTENDED SESSION: Interpreter sessions where the time period exceeds two and less than ten hours.

Two interpreters shall be required for Extended Session. The contractor shall provide services for an estimated 10 to 20 Extended Session days per contract period of performance. An Extended Session can only occur as a Normal Request.

5.1.3.3. CANCELLATIONS: The government will provide at least 24 hours (not including weekends) of notice for cancelling Standard Sessions. The government will provide 72 hours (not including weekends) of notice for cancelling Extended Sessions. The government will not reimburse for cancellations.

5.1.4. REQUESTS:

5.1.4.1. NORMAL REQUEST: The contractor will be notified of the required service session 5-business days prior to the required service date 80% of the time where the interpretation session is two hours or less. The contractor shall provide ASL Interpreter(s) services for Normal Requests.

5.1.4.2. SHORT NOTICE REQUEST: Requests by the government with less than 5-business days, and more than 2 business days of notice. Short Notice Requests will occur 15% of the time. The contractor shall provide ASL Interpreter(s) services for Short Notice Requests.

5.1.4.3. EXPIDITED REQUEST: Requests by the government with less than 2 business days, and more than 1 business day of notice are designated Expedited Requests. Expedited Requests will occur 5% of the time. The contractor shall provide ASL Interpreter(s) services for Expedited Requests.

5.3. DUTY HOURS: Normal hours for interpreting services shall be from 7:00 A.M. to 4:30 P.M.

PART 6

APPLICABLE PUBLICATIONS

6.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1. FAR Subpart 9.5. Organizational and Consultant Conflicts of Interest

6.1.2. FAR 42.5. Post Award Orientation

6.1.3. AR 381-12. Threat Awareness and Reporting Program

6.1.4. AR 530-1. Operations Security

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7.0 ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

7.3. Technical Exhibit C - Historical Data Summary

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD PERFORMANCE

THRESHOLD

INCENTIVE /

DISINCENTIVE

5.1.3.1. The contractor shall include

the client(s) in discussions.

The contractor shall include the client(s) in discussion 98% of the time, during each session, based on client(s) feedback

The contractor shall include the client(s) in discussions 95% of the time, during each session, based on client(s) feedback.