RFI 2_ICIDS RFQ1819760_28 July 2026.pdf

Question 1: Please provide the original installation date for the current ICIDS footprint at Fort Jackson and identify whether the system has undergone any major upgrades, refreshes, or phased replacements since original installation.

Response: ICIDS V was installed Spring /Summer of 2024, since then there have been no upgrades/refreshes.

Question 2: Please confirm whether any ICIDS hardware components, software modules, or replacement parts remain under OEM, integrator, or Government warranty.

Response: Installation warranty expired July 2025.

Question 3: Please provide work order and maintenance history for the past six (6) months, or if available, the past twelve (12) months, including preventive maintenance, corrective maintenance, emergency calls, and repeat service issues.

Rsponse: There are no work orders available, due to manpower limitations Preventive maintenance is conducted during PS inspections.

Question 4: If available, please provide a summary of the most common system faults, recurring trouble tickets, or high-maintenance zones/facilities within the current ICIDS footprint.

Response: Nuisance Alarms

Question 5: Of the currently identified alarm zones, please clarify how many are fully operational, partially degraded, inactive, or pending repair/reactivation.

Response: 135 fully operational 36 Comms Fail as result of overheating Server room. Damaged COMSNET cards are on order and will be replaced with-in the week.

Question 6: Does the Government anticipate contractor personnel being dispatched from a central on-post location, or should offerors assume operations will be conducted from a contractor-owned facility located off post?

Response: Contractor will Work out of the Physical Security office

Question 7: If on-post operations are anticipated, please clarify what type of Government-furnished workspace, staging area, storage, or administrative support will be available to the contractor.

Reponse: Contractor will be provided with an Office space Computer workstation.

Contractor will have storage area in physical Security Warehouse.

Question 8: Please provide the current ICIDS hardware and software baseline, including versioning, supported components, and any planned migration or upgrade to a newer ICIDS version during the anticipated contract period.

Response: ICIDS V Callistoview V5 5.378 Star Watch: V5.56.604

Question 9: Are there any sole-source, OEM-restricted, proprietary, or long-lead replacement components that offerors should account for in developing their maintenance and response approach?

Response: No

Question 10: For emergency support, does the Government expect contractor personnel to be located within a defined travel radius of Fort Jackson in order to meet required response timelines?

Response: No defined travel area as long as response time is met.

Question 11: Does the required onsite response timeline assume unrestricted access to all affected facilities and alarm zones, including restricted or controlled-access areas?

Response: Yes

Question 12: Please provide the expected timeline for Installation access, badging, CAC issuance, and/or other access approvals required for contractor personnel performing under this requirement.

Response: One to 2 business days for CAC up to 2 weeks for DOD Outlook.

Question 13: For personnel requiring SECRET eligibility/access, are there any current administrative or security-processing constraints that could affect the contractor’s ability to meet required service levels at contract start?

Response: If an Interim Secret clearance is complete at start I cannot Forsee any additional constraints.

Question 14: Please confirm whether the contractor will be expected to maintain and update all associated ICIDS database and system administration tools, including Star Watch, RPI Editor, Site Planner, and Callisto View, throughout the full performance period.

Response: Yes, Cyber support of Entire ICIDS system is expected during contract.

Question 15: For transition planning purposes, although the Government has indicated there is no incumbent for this requirement, please clarify whether any prior support contractors, OEM representatives, or system integrators are currently familiar with or supporting portions of the Fort Jackson ICIDS environment.

Response: Currently the installation ICIDS program manager is maintaining the system from limited knowledge gained from Left seat right seat with previous Technician.