Laundry Questions.docx

1. Could you please provide any information on the expected weekly volume?

A. The total volume cannot be specified at this time.

2. Can the government provide estimated linen quantities, poundage, or average weekly volume by building location?

A. Once the contract is awarded the linen amounts will be specified.

3. Are linens separated by category prior to pickup, or is contractor sorting required?

A. The linen will be separated and put into bundles and counted by the contracted at the same time by the customer.

4. Are subcontracted commercial laundry facilities permitted under this requirement?

A. Yes subcontracted commercial laundry facilities are permitted.

5. Will subcontractor personnel require the same installation access procedures and training requirements?

A. Yes

6. Are there any contamination, biohazard, or special handling requirements applicable to any linens?

A. The linen must be laundered in biodegradable laundry products.

7. Are there required packaging, folding, or bundling standards beyond those listed in the solicitation? A. Please see solicitation for this information

8. Is the contractor responsible for replacement costs of items damaged during laundering?

A. Yes if the item is damaged during laundering, but if the item is already in poor condition the damaged item must be returned to the customer so that they can exchange the linen for a serviceable replacement.

9. Are emergency or expedited turnaround services anticipated during performance?

A. no

10. Are weekend pickups or deliveries permitted if operationally necessary?

A. no

11. Is there an incumbent contractor currently performing these services?

A. no

12. Can the government provide historical contract value or estimated magnitude for this requirement? A. To obtain this information, you may submit a Freedom of Information Act (FOIA) request via the MICC FOIA Mailbox at usarmy.jbsa.acc-micc.mbx.foia@army.mil

13. Are there minimum insurance requirements applicable to this contract? Not that we are tracking currently. (just the insurance required to enter the Installation).

14. Will government escorts be required for contractor personnel accessing pickup locations?

A. No escorts will be required, but Government personnel will be present during all exchanges of linen. (Drop off and pick up.)

15. Is there an official site visit opportunity available prior to award?

A. The pick up is not one site there are several sites that the awardee will have to pick up and drop off the linen.

16. What evaluation methodology will be used for award (LPTA or Best Value)? A. To obtain this information, you may submit a Freedom of Information Act (FOIA) request via the MICC FOIA Mailbox at usarmy.jbsa.acc-micc.mbx.foia@army.mil

17. Are there any additional reporting or quality control documentation requirements during performance?

A. The pickup and return will be recorded onto a laundry ticket (provided by the government and tracked by the COR) the laundry ticket must be filled out completely and provided to the COR after each service is completed. (pick-up and drop-off)

18. Please provide estimated quantities by linen type and building for sheets, pillowcases, pillows, mattress covers/pads, bedspreads, and blankets.

A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week.

19. Will linens be staged in Government-provided bags/carts/containers, or must the contractor provide all containers for pickup and return?

A. All equipment for this one-time job must be provided by the contractor.

20. Who will sign pickup and return manifests at each barracks building, and will all buildings be accessible during the 1000–1400 pickup windows?

A. Each commander will delegate in writing the individual/ individuals that can sign for linen dropped off to each BLDG.

21. Can the Government provide advance access instructions/forms before award to reduce delay for the June 8 start?

If Awarded the government will give access to forms ect…

22. Is the June 3 facility visit mandatory for all offerors, only apparent awardees, or at the Government’s discretion?

A. The June 3rd facility visit is only for the awardee.

23. During the weeks of service, should the buildings be serviced once weekly or every day of the week?

A. Once weekly from 1000-1400 depending on the Pick up organization

24. Could the Government please provide the estimated quantity of linen items for this requirement, broken down by item type if available? If exact piece counts are not available, could the Government provide an estimated number of bundles, bags, carts, pounds, truckloads, or historical volume for each scheduled pickup week/building group?

A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week.

Category 1: Quantity and Scope Clarification

25. Excessive Volume: If the actual quantity of linen exceeds the historical average for these barracks, is there a mechanism for an equitable adjustment to the firm-fixed-price "Job" rate?

A. There will be no equitable adjustment to the firm fixed price job.

Category 2: Logistics and Access

26. Pickup Points: Are pickups and deliveries required at the curbside of each building, or must the contractor enter the buildings to retrieve linen from central collection rooms?

A, Yes the contractor may be required to enter the BLDG’s to a central location.

27. Loading Infrastructure: Do the specified barracks (e.g., Buildings 25708, 29702, etc.) have loading docks or freight elevators, or should the contractor plan for manual loading?

A. Per pickup the contractor should prepare for manual loading.

28. Escort Requirements: Will a Government representative (e.g., a Barracks Manager) be present at each building to sign the laundry tickets and verify counts at the time of pickup?

A. Yes

29. Staggered Return: The SOW lists specific pickup weeks (June 15, 22, and 29). Does the "5 working day" return requirement apply to each building individually or to the entire batch for that week?

A. The entire batch for that week.

Category 3: Technical and Quality Standards

30. Bundling Materials: The SOW requires specific bundling counts (10/10/5). Does the Government require these bundles to be shrink-wrapped, tied with twine, or placed in specific laundry bags?

A. The bundles will be tied with string separating the 10/10/5 per bundle.

31. Bio-based Products: Are there specific approved brands or a minimum "bio-based content" percentage required for the cleaning solutions? A. Please see solicitation for this information

32. Pressing Standards: Is "pressing" required for all items, including blankets, or only for sheets and pillowcases?

A. Pressing Is required for all linen.

33. Inspection Documentation: What specific format or form does the Government require for the inspection that must occur "prior to delivery at customer locations"?

A. There is no specific form that the Government requires.

Category 4: Maintenance, Repairs, and Liability

34. Existing Damage Threshold: Who determines if a hole or snag was "existing" at the time of turn-in versus caused by the laundering process?

A. If there is an existing Whole or a snag identified please return the item to the customer and the customer will contact the issuing resource and turn in the damaged item.

35. Replacement Inventory: For items damaged during laundering, does the contractor replace them with new commercial-grade items, or must they match specific military-issue NSNs (National Stock Numbers)?

A. if a replacement is identified it would have to be replaced by the Specific NSN that was issued. However, if a item is unserviceable due to Fair Ware and tear, return the item to the customer so that they can dx the item.

36. Repair Volume: Based on the current condition of the linen at Fort Gordon, what is the estimated percentage of the inventory that typically requires minor repairs (e.g., buttons or zippers)?

A. The contract is a linen only contract there is no zippers or buttons to replace.

37. Fair Wear and Tear: If an item (such as an older blanket) disintegrates during a standard, compliant wash cycle due to age, is the contractor still liable for the replacement cost?

A. No Category 5: Administrative and Facility Factors

38. Facility Inspection Timing: The Government reserves the right to inspect the contractor's facility "at any time". Will this inspection occur as part of the "Technical Acceptability" evaluation before the contract is awarded?

A. Yes, before and possible during the performance month.

39. Schedule Flexibility: Section 2.3 states dates can be adjusted based on contractor availability. What is the minimum notice required to request a schedule shift for a specific building?

A. 7 days

40. Incumbent and prior contract context: Is there a current or recent incumbent performing this requirement, and if so, what is the incumbent name, contract number and / or award amount?

a. If there's an Incumbent, has there been any significant "Change in Scope" or increase in the numbers between the incumbent's award solicitation and this 2026 solicitation? A. This question is irrelevant to the current contract and will not be answered at this time. Please contact the MICC for any further information

41. Do you guys want this as a per pound quote? A. This is a per piece requirement

42. We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

A. To obtain this information, you may submit a Freedom of Information Act (FOIA) request via the MICC FOIA Mailbox at usarmy.jbsa.acc-micc.mbx.foia@army.mil

43. Can you give a brief description of what the items and quantities will be? Is this a firm fixed price or per piece cost?

A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week. This is a firm fixed price contract.

44. I did not see the volume of laundry to be expected for service from each building/total volume. Can you please confirm? A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week.

45. Are you able to provide the estimated total poundage and/or estimated quantities by item type for the following items associated with this requirement: Sheets, Pillowcases, Pillows, Mattress covers/ pads, Bedspreads, Blankets.

A. The requirement is not by poundage it is per piece.

46. Estimated Quantities / Historical Workload

• Can the Government provide estimated quantities, estimated poundage, estimated item counts, or historical workload data associated with the linen service requirement?

• This information is critical for accurate labor allocation, transportation planning, processing capacity, vendor coordination, and pricing development.

A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week.

47. Pickup and Delivery Requirements

• Is this requirement considered a true one-time service, or are multiple pickups and deliveries anticipated during the period of performance?

• Are emergency or expedited pickups/deliveries required? No

• Clarification is critical to properly estimate routing, staffing, fuel, scheduling, and turnaround resources.

A. This is a true one-time service

48. Linen Categories / Item Types

• Can the Government provide clarification regarding the specific linen categories included under this requirement?

• For example, are the services limited to standard bedding items, or are specialty items included requiring separate handling or processing? The service is limited to bedding items.

• This is critical because processing methods, handling procedures, labor requirements, and pricing vary significantly depending on linen type.

A. Please see solicitation for this information.

49. Contaminated or Biohazard Material

• Does this requirement involve any contaminated, medical, hazardous, or biohazard linen handling?

A. No, there should be no biohazard handling, if linen has a biohazard the contractor should refuse pickup of those individual items.

• Are OSHA, medical sanitation, or infection-control standards applicable?

• Clarification is critical because biohazard handling substantially impacts safety procedures, insurance requirements, staffing protocols, equipment standards, and overall pricing.

50. Packaging, Folding, and Inventory Accountability

• Are there required folding, bundling, labeling, tagging, or packaging standards for returned linen?

• Is inventory accountability or tracking required upon pickup and/or return delivery?

• Clarification is critical to establish quality control procedures, staffing needs, operational workflow, and loss prevention measures.

A. Please see solicitation .( All finished linen shall be folded and bundled (ten (10) each sheet, ten (10) each pillowcases, and five (5) each blankets) The contractor shall press and dry linen with no signs of wetness with minimal wrinkling. (All linens shall be inspected prior to delivery at customer locations.)

51. Turnaround Time Requirements

• What is the required turnaround time from pickup to delivery?

• Are there performance penalties or deductions associated with delayed return?

• This information is critical to determine operational scheduling, subcontractor coordination, labor allocation, and transportation planning.

A. The pickup to delivery is 5 working days (please see solicitation) If conditions are not met they will be recorded in CPARS and may constitute further administrative action .

52. Government Furnished Property (GFP) / Replacement Liability

• Will all linens remain Government Furnished Property?

• What accountability standards apply for damaged, lost, or unreturned items?

• Clarification is critical to properly assess liability exposure, insurance considerations, and replacement-cost risk.

A. Yes all linen will remain GFP. If linen is lost of damaged it will be replaced by vendor’s expense.

53. Installation Access Requirements

• Will contractor personnel and delivery vehicles require background checks, gate access approval, visitor passes, or installation credentials?

• This information is critical to onboarding timelines, personnel scheduling, transportation coordination, and operational readiness.

A. Yes the delivery/pickup vehicles will required all of the above.

54. Evaluation Methodology

• Can the Government clarify the evaluation methodology for award determination?

• Specifically, will award be based primarily on Lowest Price Technically Acceptable (LPTA) or Best Value criteria?

• This clarification is critical to appropriately structure pricing, technical response depth, staffing approach, and overall proposal strategy.

A. Obtain this information, you may submit a Freedom of Information Act (FOIA) request via the MICC FOIA Mailbox at usarmy.jbsa.acc-micc.mbx.foia@army.mil

55. Subcontracted Laundry Processing

• Are there any limitations, restrictions, or special requirements regarding the use of subcontracted commercial laundry processing services under this requirement?

• Clarification is critical for vendor coordination, compliance planning, and operational execution.

A. Please see solicitation to obtain this information.

56. QUANTITIES — Can the Government provide estimated piece counts or weight estimates per barracks building, or total across all 14 buildings combined? The solicitation lists a single CLIN of "1 Job" with no estimated quantity, which makes it difficult to construct a fair fixed-price quote.

A. The sheet/blankets could should not exceed 1800 blankets/ sheets per week and no less then 520 per week.

57. OCCUPANCY — Approximately how many soldiers are housed in each of the 14 barracks during the 8 June – 7 July performance window? Are the buildings at full occupancy, partial occupancy, or empty (PCS turn-over cleaning)? Linen volume varies significantly across these scenarios.

A. The 14 barracks should be at full capacity.

58. ITEM MIX — What is the approximate mix of items by category: sheets vs. pillowcases vs. pillows vs. blankets vs. mattress covers/pads vs. bedspreads? Items in different categories carry materially different processing costs per pound, particularly pillows and mattress pads (which require extended dryer time) and bedspreads (which require pressing).

A. The items will be sheets, pillowcases and blankets

59. GATE ACCESS — Are all 14 barracks accessible via a single Visitor Control Center (Gate #6) entry per pickup event, or do different buildings require separate gate transits? This affects the driver and base-pass plan.

A. Yes are accessible via one gate.

60. STAGING CONTAINERS — Will the Government provide carts, hampers, or staging space at each barracks for soiled-linen aggregation, or must the contractor furnish all collection containers at all 14 pickup locations? The SOW addresses contractor equipment but not staging at pickup points.

A. The Contractor must furnish all equipment.

61. ACCEPTANCE CRITERIA — What is the acceptance criterion for clean linen at delivery — visual inspection only, random-sample inspection, or sample-based laboratory testing (whiteness, soil removal, bacterial counts)? Who is the QAR or COR designated for acceptance? A. The representative at the site will be designated for acceptance, however the COR may be there to conduct a random inspection.

62. DAMAGE LIABILITY VALUATION — For contractor liability on damaged linens under the SOW, at what replacement-cost basis are damaged items valued: GSA pricing, commercial replacement, depreciated value, or original Army acquisition cost? This is needed to size the loss reserve in our pricing.