Draft EVOFinder PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

United States Criminal Investigation Laboratory EVOFINDER Warranty Maintenance Agreement

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide service repair and annual preventive maintenance for EVOFINDER instruments operated by the U.S. Army Criminal Investigative Laboratory (USACIL). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the needed service and repair of the instrumentation covered as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The LEEDS Extended Warranty plan provides technical support and maintenance for the EVOFINDER System instrumentation. The service includes comprehensive maintenance service and technical support for software updates, instrument failures or needed repairs. The service covers the cost of the materials/parts needed, a loaner scanner while the equipment is being repaired, and the service engineer who performs the tasks.

1.3 Objectives:

* To ensure proper functioning of installed instrumentation used in forensic processing.

* To maintain the instrumentation in-line with the ISO 17025 ANSI-ASQ

* To repair or replace under warranty any broken or damaged equipment quickly and accurately to limit disruption to forensic laboratory workflow.

1.4 Scope: EVOFINDER System Extended Warranty maintenance services shall be performed for the single PC/Scanner installation. Services include warranty for the EVOFINDER software and scanner. Warranty includes all software updates during the warranty period. In the event of equipment failure, a loaner scanner will be provided while lab's equipment is being repaired.

1.5 Period of Performance: The period of performance shall be for one (1) Year of 12 months, plus three option years.

Base Year: 30 NOV 25 – 29 NOV 26 Option Year 1: 30 NOV 26 – 29 NOV 27 Option Year 2: 30 NOV 27 – 29 NOV 28 Option Year 3: 30 NOV 28 – 29 NOV 29

1.6 General Information

1.6.1 Federal Observed Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day

1.6.2 Hours of Operation: The Contractor is responsible for conducting business, between the hours of [Insert the appropriate hours for your organization] Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at

1.6.4 Quality Control Program (QCP): The contractor shall engage in an effective quality control program to ensure services are performed in accordance with this PWS. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A copy of the Contractor’s basic Quality Control Plan shall be provided to the Contracting Officer for approval within 30 days after contract award. An updated copy shall be provided to the Contracting Officer and COR as changes occur.

1.6.5 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan. These standards primarily focus on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. The standards define how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.6 Type of Contract: The Government will award a Firm-Fixed Price sole-source contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract are not required to have a personal security clearance. A USACIL employee (ID card holder) will escort the Contractor providing on-site service at all times.

1.6.7.1 Physical Security: The Contractor shall safeguard all government equipment, information and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly or quarterly basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: N/A.

1.6.7.3 Lock Combinations. N/A.

1.6.7.4 Training. Contractors may be required to complete Anti-terrorism (AT)/Force Protection (FP)/Operations Security (OPSEC) and IWATCH training prior to arrival or within 30 days of arrival and complete on-going training as needed. The training websites will be listed in the contract cover sheet.

1.6.5 Special Qualifications: Contractor field service engineers are Agilent trained and certified for these instruments.

1.6.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.7 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8 Key Personnel: The follow personnel are considered key personnel by the government:

Contract manager/Alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5:00 p.m, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.9 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.10 Contractor Travel: Contractor Employee travel and labor expenses will be covered under the terms of the contract.

1.6.11 Other Direct Costs: NA

1.6.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.14 PHASE IN /PHASE OUT PERIOD: NA

1.6.15 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.16 Safety. Contractors will be expected to conform to the DFSC requirements for employee safety including, but not limited to, OSHA, post fire safety requirements, general laboratory safety protocols, etc.

1.6.17 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.17.1 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within XX calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned within [Insert number of calendar days ] calendar days after completion of training by all employees and subcontractor personnel.

1.6.17.2 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.17.3 AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.17.4 iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within XX calendar days of contract award and within YY calendar days of new employees commencing performance with the results reported to the COR NLT [insert number of calendar days] calendar days after contract award.

1.6.17.5 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.17.6 For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6.17.7 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.17.8 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.17.9 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.17.10 For Contractors Authorized to Accompany the Force: DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations;

humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.6.17.11 For Contractors Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US:

The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.17.12 For Contracts That Require Handling or Access to Classified Information: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

PART2 DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 ASCLD-LAB. American Society of Criminal Laboratory Directors- Laboratory Accreditation Board. The certifying board under which the Forensic Exploitation Directorate maintains certification.

2.1.2 CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.7 GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8 ISO. Certifying body under which the laboratory has certification.

2.1.9 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.11 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12 QUALITY ASSURANCE SURVELLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16 WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DNA Deoxyribonucleic Acid DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out PM Preventative Maintenance POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement

QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Service: It is anticipated that all work performed will be conducted at the government site. If the contractor has to perform work on site, the Government will provide the equipment to be maintained/repaired and personal protective equipment (lab coats, masks, gloves) required by the appropriate USACIL Chemistry section.

3.2 Facilities: The Government will provide access to the technical areas which contain the instrumentation in covered and access to any other technical areas required for the performance of the maintenance/repairs required.

3.3 Utilities: The Government will ensure that all utilities in the facility will be available for the contractor's use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide access to equipment necessary to perform the required work. This can include printers, computers, pipettes, centrifuges, balances, hoods, holder trays, beakers, and any other technical equipment on site at the laboratory needed for the completion of the repairs and/or check of the instrument.

3.5 Materials: The Government will provide consumable materials needed in the performance of the required services. This can include: chemwipes, pipette tips, water, buffer, gloves, lab coats, face masks, and any other consumable equipment on site at the laboratory needed for the completion of the repairs and or check of the instrument.

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.1.1 The contractor shall provide all necessary trained experienced technical personnel, tools, parts, travel, materials and supplies to perform onsite maintenance and unlimited on-site repair service.

4.1.2 The Contractor shall provide the Contracting Officer and the Contracting Officer's Representative a list of telephone numbers where the primary service representative may be contacted during normal working hours and for emergency service calls. The Contractor shall have communication services with his/her own Contractor's service representative, the COR and ACOR at all times.

4.1.3 The contractor shall furnish the Contracting Officer's Representative (COR) a signed copy of service reports including quality assurance and certification for each instrument per repair and services, showing maintenance performed, listing dates and specific tasks, along with remarks noting any deficiencies found and repaired. The detailed report is due within two (2) weeks after the service visit.

4.2 Secret Facility Clearance: NI A

4.3 Materials: The Contractor shall provide the required parts for repair and equipment necessary to perform the repair or maintenance (i.e. temperature probe, filters, screwdrivers, etc.).

4.4 Equipment: NIA

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide unlimited warranty repair service, including loaner scanner if required during repair. Repairs must meet or exceed the manufacture’s specifications,

5.2 Task Heading:

5.2.1 The contractor shall provide free software updates during the warranty period that meets or exceeds service contract terms and limitations.

5.2.2 The contractor shall provide detailed service reports per repair and services request within two weeks after the on-site visits and repairs.

5.3 Invoicing/ WAWF:

5.3.1 Wide Area Workflow (WAWF): Invoicing Receipt, and Acceptance shall be implemented in accordance with DFAR 252.232-7003 Electronic Submission of Payment Requests. Manual invoices will not be accepted.

5.3.2 Format: All invoices shall be submitted in WAWF as a 2-in-1 invoice with all applicable Monthly documentation attached. Monthly documentation includes reports where applicable as stated in the PWS. Monthly documentation may be submitted via email and WAWF. Invoices submitted as anything other than a 2-in-1 and/or without attached monthly documentation will be rejected.

5.3.3 Final Invoice: All invoices submitted at the end of the period of performance (each year) shall state "final invoice" and be clearly marked as base period. This annotation should be accomplished in Wide Area Workflow Invoice 2-in-1 section, under Tab Misc. Info, and in the area of Initiator Information Comments.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all DoD, Army, CIDC and USACIL applicable regulations, publications, manuals, and policies and procedures when performing all services pursuit to this PWS and contract.

NUMBER DATE DESCRIPTION MANDATORY

AR 200-1 Dec 07 Environmental Protection X AR 385-10 Nov 13 Army Safety Program X EM-385-1-1 Aug 11 Safety and Health

Requirements Manual X

OSHA All OSHA guidelines X

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Metrics

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standards Performance Threshold

Method of Surveillance

Incentive (Positive and/or Negative)

PRS #1. PWS 1.6.17 Conforms to applicable safety directives

All safety protocols including, but not limited to, OSHA and general laboratory safety, etc. when performing on-site services.

100% compliance

Periodic inspection

Contractor performance will be documented in CPARS.

Monthly Rate.

PRS #2. PWS 5.2.1 Provide 12 months services for the maintenance and repair of USACIL owned Oxford instruments\equipment

Repairs meet or exceed the manufacturer’s specifications

100%

100% inspection, Pre-Inspection & Final Inspection.

Instruments performance check

Contractor performance will be documented in CPARS.

Monthly Rate.

PRS #3. PWS 5.2.1 Provide on-site preventive maintenance service visits; bare all labor, travel costs and other repair/ maintenance service for the Oxford Instruments

Meet or exceed service contract terms and limitations

100% inspection

Validated Customer Complaints received by COR

Contractor performance will be documented in CPARS.

Monthly Rate.

PRS #4. PWS 5.1 Provide on-site service visits; bare all labor, travel costs and other repair/maintenance service

Meet or exceed service contract terms and limitations

Validated Customer Complaints received by COR

Contractor performance will be documented in CPARS.

Monthly Rate.

PRS #5. PWS 5.2.2 Respond to emergency service calls

Within 48 hours (excluding weekends and federal holidays) to schedule proper time for onsite service

100%

100% inspection

Validated Complaints received by COR

Contractor performance will be documented

PRS #6. PWS 5.2.3 Provide detailed service reports per repair and services request

Within 2 weeks after the on-site visits and repairs

Validated Complaints received by COR

Contractor performance will be documented

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To CMR data, PWS Para 5.2.

Period of performance not to exceed 12 months ending September 30 (Government fiscal year);

reported by 31 October of each calendar year.

One (1) Original

Paper (hard copy) or electronic delivered via email

KO

Quality Control Plan, PWS Para 1.6.1

Not later than 10 calendar days after receipt of the award

One (1) Original;

update as changes occur

Paper (hard copy) or electronic delivered via email

KO

List of the primary service representative with contact information, PWS Para 4.1.2

Not later than 10 calendar days after receipt of the award

Original;

update as changes occur

Paper (hard copy) or electronic delivered via email

KO / COR

Signed copy of service reports, PWS Para 4.1.3

Within two (2) weeks of completion of work

One (1) Original

Paper (hard copy) or electronic delivered via email

COR