Amendment 3 SF30.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. The pupose of this amendment is to update the CLIN structure to reflect that the phase-in period is now priced separately. Instructions to offerors has been updated to reflex the changes in CLINs.

b. There w ill not be an issued Amendment 0001 and 0002. Signed acknow ledgment of this amendment, 0003, w ill also serve as acknow ledgement of amendment 0001 and 0002. Summary of Amendments are as follow s: Amendment 0001 extended the closing date.

Amendment 0002 provide Q&As and extend the closing date. All changes from the original solicitation are highlighted in yellow .

c. Incorporate revised Q&As w hich captures questions inadvertently left off Amendment 0002.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 35

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 19-Apr-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124721R0005

X 9B. DATED (SEE ITEM 11)

15-Mar-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION

NO. 0003

5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Apr-2021

CODE

MICC CENTER - FORT BRAGG

MICC - FORT BRAGG

2175 REILLY ROAD STOP A

FORT BRAGG NC 28310-5000

W91247 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9124721R0005

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 09-Apr-2021 10:00 AM to 21-Apr-

2021 04:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

This CLIN has been renumbered to CLIN 0004.

The CLIN extended description has changed from:

The Contractor shall provide Administrative Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS. This includes a 2 week phase in.

To:

The Contractor shall provide Administrative Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS.

The pricing detail quantity has decreased by 1.00 from 6.00 to 5.00.

CLIN 0002

This CLIN has been renumbered to CLIN 0005.

The CLIN extended description has changed from:

The Contractor shall provide Testing Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS. This includes a two week phase in.

To:

The Contractor shall provide Testing Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS.

The pricing detail quantity has decreased by 1.00 from 6.00 to 5.00.

CLIN 0003

This CLIN has been renumbered to CLIN 0006.

CLIN 0001 is added as follows:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 2 Week Phase in

FFP

A two week phase-in period for administrtive and testing services in accordance with the PWS.

FOB: Destination

PSC CD: U099

NET AMT

CLIN 0002 is added as follows:

0002 2 Week 2 weeks Administrative Services

FFP

The Contractor shall provide Administrative Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS.

CLIN 0003 is added as follows:

0003 2 Week 2 weeks Testing Services

FFP

The Contractor shall provide Testing Services at CONUS and OCONUS (Puerto Rico and Hawaii) locations in accordance with the PWS.

DELIVERIES AND PERFORMANCE

The following Delivery Schedule Item has been deleted from CLIN 0001:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

POP 14-JUN-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

W81PNH

The following Delivery Schedule item has been added to CLIN 0001:

CAGE

POP 14-JUN-2021 TO

27-JUN-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule Item has been deleted from CLIN 0002:

CAGE

POP 14-JUN-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule item has been added to CLIN 0002:

CAGE

POP 28-JUN-2021 TO

11-JUL-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule Item has been deleted from CLIN 0003:

CAGE

POP 14-JUN-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule item has been added to CLIN 0003:

CAGE

POP 28-JUN-2021 TO

11-JUL-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule for CLIN 0004 has been added:

CAGE

POP 12-JUL-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule for CLIN 0005 has been added:

CAGE

POP 12-JUL-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

The following Delivery Schedule for CLIN 0006 has been added:

CAGE

POP 14-JUN-2021 TO

13-DEC-2021

N/A FORT BRAGG

USARC

USARC FAMILY PROGRAMS

FAYETTEVILLE NC 28310

INSPECTION AND ACCEPTANCE

The following Acceptance/Inspection Schedule was added for CLIN 0001:

INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

Destination Government Destination Government

The following Acceptance/Inspection Schedule was added for CLIN 0002:

The following Acceptance/Inspection Schedule was added for CLIN 0003:

The following have been modified:

ADDENDUM TO 52.212-4

1. Add paragraph (c)(1) as follows:

(c)(1) Contract Administration Data. The Contracting Officer is responsible for the administration of this contract and, alone, is authorized to take actions on behalf of the Government that result in changes in the terms of the contract. The Contracting Officer and the Contract Specialist will be idenified at the post-award conference.

Changes to the Contracting Officer or Contract Specialist may be made by written correspondence from the contracting office in lieu of a modification to the contract.

2. Add paragraph (p)(1) with the following:

(p)(1) Insurance – Work on a Government Installation

a. Workmen’s Compensation and Occupational Disease Insurance amount required by the state in which this contract is performed $100,000

b. Employer’s Liability Insurance $500,000 per occurrence

c. Comprehensive General Liability Insurance for Bodily Injury $200,000 per person

d. Comprehensive Automobile Liability $500,000 per occurrence for Bodily Injury and; $20,000 per occurrence for Property Damage

3. Add paragraph (q)(1) with the following:

(q)(1) Post-Award Conference.

(i) A post award conference (as described in FAR Subpart 42.5), will be convened by the Mission and Installation Contracting Command (MICC) Fort Bragg, North Carolina. The Contractor’s Project Manager shall attend this conference. If the contract involves subcontractors, a representative of each major subcontractor shall also attend.

(ii) The Contracting Officer and the Contractor will agree to the date, time and location of the conference after contract award. In the event of a conflict in schedules, the Contracting Officer will establish the date for the conference.

(End of Addendum)

ADDENDUM TO FAR 52.212.-1

ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS

PROPOSAL PREPARATION AND SUBMISSION INSTRUCTIONS:

Replace paragraph (b) with the following instructions:

1. GENERAL. These proposal instructions are designed to provide general guidance for preparing responses as well as providing specific instructions on response organization, format, content and evaluation under FAR Part 13.5.

Offeror should include all documents and information in accordance with the instructions herein. Noncompliance with the solicitation requirements may hamper the Government's ability to properly evaluate the proposal and may result in elimination of the proposal from further consideration for contract award. Offerors are cautioned to follow the instructions carefully and shall present their best technical proposals and prices in their initial proposal submission, as it is the Government’s intent to make an award based on initial proposals received without discussions.

2. The submission of the documentation specified below and signing of the SF1449 and any amendments shall constitute the Offeror’s acceptance of the terms and conditions of the solicitation, concurrence with the PWS, and contract type. If an Offeror believes that the requirements in these instructions contain an error, an ambiguity, omission, or are otherwise deemed unsound, the Offeror shall immediately notify the OCO in writing with supporting rationale prior to the proposal due date.

3. All required proposal documents are due by 21 April 2021, 1600 EST. Responses shall be submitted prior to the closing date and time identified above electronically to Emily Nottingham, contract specialist, at emily.f.nottingham.civ@mail.mil and Heather Clifton, Contract Officer, at heather.d.clifton.civ@mail.mil.

4. The Offeror shall provide a separate cover sheet with its response and include the following information:

Cover sheet shall contain the company’s legal name and address, Cage Code, DUNS, and Tax Identification Number

(TIN).

The name and title of the person authorized to sign and negotiate the offer.

A statement that the offer is valid for at least 90 days.

A statement that the offer is submitted in response to Solicitation W91247-21-R-0005.

Additionally, the offeror shall acknowledge receipt of amendments 0001, 0002, and 0003 issued to W91247-21-R- 0005 by signing amendment 0003 and each additionla amendment (if applicable).

5. Response Organization and Format: The response shall be organized into two (2) separate Volumes. The Volumes are: Volume I (Technical Capability), and Volume II (Price). Solicitation responses must comply with the page limitations and format specified for each volume. Page limitations and specific information required for each volume are as follows:

Volume Title Format Page Limits

I Technical Capability MS Word or Searchable PDF 20 Pages

II Price Pricing Matrix in MS Excel, (unprotected copy);

Pricing Narrative in MS

Word or Searchable PDF

No Limit

5.1. Page Limitation: The proposal shall not exceed the page limits stated above. Page limit includes all appendices, charts, graphs, diagrams, tables, photographs, drawings, etc. Page Limit does not include: covers for volumes, tables of contents, glossary of abbreviations and acronyms, indices, title pages, cross reference indices, and section dividers/tables if they are inserted solely to provide ease to the reader in locating parts/sections of the proposal.

Pages marked “This page intentionally left blank” will not be counted. Pages will be counted if they contain any other information, i.e., diagrams, extraneous data, etc. The Page limit also does not include teaming agreements and the notification and mitigation plans for any Organizational Conflicts of Interest (OCI).

5.2. What Constitutes a Page? A page shall be an 8 1/2 X 11” digital format. When both sides of the digital page display printed material, it shall be counted as two pages. The Offeror shall number each page in order to eliminate any confusion. In the event the contractor creates an ambiguity in their numbering of pages, the Government may exercise its own discretion in counting pages. If the page limits are exceeded, the pages in excess of the limit shall be removed and will not be considered for evaluations. The Government will not accept any changes to the contractor’s proposal after the closing date of the RTOP. If discussions become necessary, page limitations may be placed on responses to Evaluation Notices (ENs) to the Offerors.

6. SOLICITATION RESPONSE CONTENT.

6.1. Volume I – Technical Capability:

General. Offeror should submit a proposal that is self-sufficient and responds directly to the requirements of the solicitation. The proposal should be clear, concise, and include adequate detail for effective evaluation. The Offeror should address, as specifically as possible, the actual methodology used for accomplishing the PWS tasks. The proposal should not simply rephrase or restate the Government's requirements, but rather should provide convincing rationale to address how the Offeror intends to meet these requirements. Statements that the Offeror understands, can, or will comply with the PWS (including referenced publications, technical data, etc.); statements paraphrasing the PWS or parts thereof (including applicable publications, technical data, etc.); and phrases such as “standard procedures will be employed” or “well known techniques will be used,” etc., will be considered unacceptable and may be grounds to eliminate the proposal from further consideration for contract award.

Offerors should assume that the Government has no prior knowledge of their experience, and that it will base its evaluation on the information presented in the Offeror’s proposal. The proposal should contain sufficient information to enable the Government to fully evaluate and determine the Offeror’s capability to comply with the requirements identified in the solicitation.

Technical Capability Content (Factor 1): Volume I shall not include pricing information. The solicitation Technical Capability (Volume I) response should provide a sound and feasible technical approach that addresses all applicable requirements of the solicitation, PWS, and the associated attachments. The Technical Approach shall demonstrate the Offeror's understanding of the requirement and the resources required for performance. The staffing approach shall also satisfy the following requirements:

(i) The Offeror shall provide a matrix that lists the proposed labor categories, addresses the required education, certifications, clearance and experience level for each labor category proposed, location, number of personnel and labor hours proposed.

(ii) The Offeror shall provide a detailed narrative that demonstrates the Offeror’s understanding of the Army Continuing Education System (ACES) support services and describes the methodology used to determine the staffing proposed and an explanation of why the proposed staffing is sufficient to meet the requirements of the PWS.

(iii) The Offeror shall provide a timeline and describe the processes that will be utilized to complete phase-in procedures in 14 calendar days, ensuring the Offeror is able to successfully execute the task areas set forth in the PWS at the completion of the phase-in period.

(iv) The Offeror shall provide their approach to recruitment and retention of personnel that addresses procedures for recruiting, training and retaining a qualified workforce to satisfy all the requirements of the PWS.

6.2. Price (Volume II):

a. The price submission should be clearly marked “Volume II, Price, W91247-21-R-0005 and be completed using the Wage Determination (PWS Technical Exhibit 5). For the purpose of price evaluation, the Offeror shall provide a pricing matrix spreadsheet detailing the effective loaded labor rates and any associated escalation for all positions proposed under this contract. All final monetary extensions shall be in whole dollars only. The offeror shall price the following CLINs in the solicitation:

(i) CLINs: 0001, 0002, 0003, 0004, 0005, 1001, 1002, 2001, 2002, 3001, 3002, 4001, and 4002: ACES Support Services shall be priced by units and include the labor category, labor hours, fully burden labor rates, and number of Full Time Equivalents (FTEs) of the Offeror’s proposed fixed prices.

(iii) CLINs: 0006, 1003, 2003, 3003, and 4003: Contractor Manpower Reporting (CMR): The Offeror shall provide the price (if any) incurred to comply with the enterprise Contractor Manpower Reporting Application (eCMRA) requirement.

Offeror will determine to price or not-separately-price (NSP) the CMRA requirement.

b. Electronic versions of the price proposal shall be submitted in MS Office Excel format ONLY, as an unprotected/unlocked copy. If the pricing proposal requires a narrative it shall be submitted in PDF or Word format.

It is the Offeror’s responsibility to ensure that all formulas and calculations are correct.

ATTACHMENTS AND TE

Attachments & Technical Exhibits

All Attachments and Technical Exhibits are provided in separate documents.

Attachment 1: Performance Work Statement (PWS) includes the following Technical Exhibits (TE):

a. Performance Requirements Summary (PWS TE 1)

b. Deliverable Schedule (PWS TE 2)

c. Historical Workload by Location (PWS TE 3)

d. Support Locations (PWS TE 4)

e. Wage Determinations for Locations (TE 5)

f. Tests Administered at Locations (TE 6)

Attachment 2 – DD254, DoD Contract Security Classification Specifications

Attachment 3 – Industry Questions and Answers

PERFORMANCE WORK STATEMENTS

PERFORMANCE WORK STATEMENT (PWS)

US Army Reserve Command (USARC)

Army Continuing Education Services (ACES)

PART I: General Information

1.0 GENERAL: This is a non-personal services contract to provide the United States Army Reserve Command (USARC) Education Support Services. Education support services are directed by Army Continuing Education System (ACES). Contract service providers will be positioned at (14) fourteen United States Army Reserve (USAR) education centers throughout the United States and its territories to assist in delivery of education services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary, except for those items specified as Government-furnished property and services, to perform Education Support Services at locations identified in Technical Exhibit 4 during the life of this contract. The Contractor shall be in accordance with (IAW) the terms and conditions of the contract and the established standards in this PWS.

1.2. Army Education Support Zones: The education support zones are located throughout the Continental United States (CONUS), to include Puerto Rico and Hawaii. Locations have been divided into three zones: Zone 1 - East, Zone 2 -Middle States, Zone 3 -West. Reference Technical Exhibit 4.

1.3. Background: The Department of Defense (DoD) directs Military Departments to provide Service members with opportunities to continue their education similar to those available to their peers in the civilian sector. The Army implements this directive through Army Regulation 621-5, Army Continuing Education System and the Department of Defense Directive (DoDD) 1322.SE, Voluntary Education Programs for Military Personnel. The

ACES mission is to vigorously promote lifelong learning opportunities to sharpen the competitive edge of the Army by providing and managing quality self-development programs and services. ACES supports Soldiers' professional growth through a continuum of education programs and services that range from academic and career guidance to enhancement of job performance and skill qualifications and includes assistance to ease the transition of Soldiers returning to civilian life. ACES also support the education and career goals of family members, Department of the Army civilians, and other eligible personnel.

1.4. Objective: The Contractor shall perform ACES support services following the guidance in Army Regulation 621-5, Army Continuing Education System and the DoDD 1322.SE, Voluntary Education Programs for Military Personnel. The objective of this contract is to provide support services to assist Government professionals in the delivery of adult education services at locations identified in Technical Exhibit 4. Specifically the contractor shall:

1.4.1. Provide vision, policy, and direction to plan and operate programs and services.

1.4.2. Provide lifelong learning opportunities to enhance job performance, skill qualifications, and career growth for the Army and its future leaders.

1.4.3. Promote the development of critical thinking and decision-making skills through a variety of Programs, including basic skills and postsecondary, enabling Soldiers to adapt to new challenges.

1.4.4. Leverage emerging technologies to streamline education, training, and business practices utilizing the Governments education enterprise systems and structure.

1.5. Scope: The Contractor shall assist ACES professionals in the delivery of adult education programs such as Tuition Assistance Eligibility and review of Soldiers academic history. The Contractor is required to have at least one individual that is considered the Site Manager at each location.

1.6. Period of Performance: The Period of Performance for this requirement shall include a 6 month base period that includes a Phase-In Period of two weeks, a 5 and a half month base period, and three (3) twelve (12) month Option Periods. The 2 week phase-in is 14 calendar days.

Base Period: 6 months when including the 14 day phase-in

Option No 1: 12 months

Option No 2: 12 months

Option No 3: 12 months

1.6.1. Quality Control: The contractor is responsible for the delivery of quality services/ supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract Section 5 and will be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) for approval five (5) work days after contract award.

1.6.2. After acceptance of the QCP, the contractor shall receive the KO’s acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes five (5) work days before the change’s scheduled implementation to the KO and COR for review and approval. Implementation shall not occur until acceptance is received from the KO and COR. The Quality Control Plan shall address as a minimum:

1.6.3. Inspection System. The contractor shall develop, implement and maintain a system to inspect their services as well as their subcontractor services and products to ensure compliance with PWS requirements, and applicable laws, regulations, Contractor’s organizational and management structure, titles, responsibilities and qualifications, work, and quality control verification. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in whi ch inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis.

1.6.4. Inspection Files. The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. The contractor shall retain records on-site of all inspections conducted by the Contractor and necessary corrective action taken. These documents shall be available for inspection by the Government during the term of the contract.

1.6.5. Deficiency Identification, Prevention and Correction. The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS, without dependence upon Government direction. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting and documentation of inspections; discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor implements preventive corrective actions.

1.6.6. The contractor shall keep records on-site of all inspections conducted by the Contractor and the necessary corrective actions taken. These documents shall be available for inspection by the Government during the term of the contract.

1.6.7. The QCP shall have a customer comment processing system for comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). Government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process. The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval.

1.6.8. Upon request from the COR, the Contractor shall provide all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts /graphs.

1.6.9. The QCP shall include a disaster contingency plan. The plan shall establish procedures, identify personnel, document essential PWS disaster services, and identify the means of maintaining essential PWS services during disasters. Disaster means natural disasters (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack, or other special circumstances identified by the Government.

1.7. Non-Conformance Report (NCR): When the Contractor's performance is unsatisfactory, a NCR will be issued.

The Contractor shall reply in writing within five (5) workdays from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8.1. Quality Assurance: The COR shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance. The QASP is a Government document and it shall not be released to the Contractor.

1.9. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

• New Year’s Day 1st day in January

• Martin Luther King Jr’s Birthday 3rd Monday of January

• President’s Day 3rd Monday of February

• Memorial Day Last Monday of May

• Independence Day 4th day in July

• Labor Day 1st Monday of September

• Columbus Day 2nd Monday of October

• Veterans Day 11th day of November

• Thanksgiving Day 4th Thursday of November

• Christmas Day 25th day of December

1.9.1. Any federal holiday falling on a Saturday will be observed on the preceding Friday, and holidays falling on a Sunday will be observed on the following Monday. The Department of Labor (DOL) wage determinations applicable to this TO may require additional holidays than those stated above. The Contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations.

1.9.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.9.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.9.2.2. Reschedule the work on any day that is mutually satisfactory

1.9.3. Hours of Operation. The Contractor is responsible for performing all PWS tasks at all fourteen (14) Education Offices locations from 7:30 a.m. through 4:30 p.m., Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The Contractor is responsible for conducting business, for a maximum of 40 hours per week or a maximum of 80 hours per two week pay period except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government- directed facility closings. For other than firm fixed contract, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The stability and continuity of the workforce are essential. The contractor shall have a hiring plan and backfill any vacant position within ten business days. All sites outlined in Technical Exhibit 4 of this PWS shall not be vacant more than ten consecutive business days within a 12 month period of performance. The contractor shall have a complete understanding of the hiring requirements and tax laws at all locations outlined in Technical Exhibit 4 of this PWS which includes Puerto Rico. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. The Contractor shall staff locations to ensure stability and continuity of the workforce.

1.9.4. Place of Performance: The work to be performed under this contract will be performed at the fourteen (14) USAR (CONUS/OCONUS) Education Office Locations (Reference Technical Exhibit 4).

1.9.5. Continuity of Operations During Emergency Situations. Contractor may be expected to telework for the duration of an emergency pursuant to:

1) Component policy; 2) a pandemic or 3) when the regular worksite is closed or closed to the public due to natural or manmade emergency situations (e.g., snowstorm, hurricane, act of terrorism, etc. The Government has determined that certain task areas within this PWS are suitable for telework. The Contractor may be allowed to telework on a situational basis only with COR approval. The COR or his supervisor is the only authorized approvers of situational telework. The Contractor shall ensure that all customers, whether in the defined service area, teleworking, working remotely, or at another duty location receive the same high quality service and support. If the contractor uses Government-furnished equipment (GFE), the contractor will use and protect the equipment in accordance with (USARC G1) procedures. GFE will be serviced and maintained by the Government. The contractor agrees to comply with the terms of computer software license and copyright agreements, computer virus and protection requirements and procedures. No classified documents (hard copy or electronic) may be taken to, or created at, the contractor’s alternative worksite. If classified telework is authorized at an approved alternative secure location, teleworkers must comply with the procedures established by DoD 5200.01-R and the DoD Component regarding such work. For Official Use Only (FOUO) and controlled unclassified information (CUI) data may be taken to alternative worksites if necessary precautions are taken to protect the data, consistent with DoD regulations.

The COR may inspect the home worksite, with coordination with the contractor PM only, if the COR has reason to suspect that safety standards are not being met and GFE is not being properly maintained. The (USARC G1) will not be responsible for operating, maintenance, or any other costs (e.g., utilities) associated with the use of the contractor's residence. The (USARC G1) is not liable for damages to a Contractor's personal or real property while the Contractor is working at home, except to the extent the Government would be held liable by the Federal Tort Claims Act or from claims arising under the Military Personnel and Civilian Employees Claims Act. The contractor will not be reimbursed for telework expenses (e.g., installation of broadband or telephone lines) incurred while conducting business for the Government, as provided by statute and implementing regulations and as articulated in the PWS.

The following task areas may be allowed to telework on a situational basis: (Refer to sections 5.1.2 - 5.1.41 for telework applicability)

1.9.6. Type of Contract: The Government shall award a Firm Fixed Price contract for this requirement.

1.10. Security Requirements: Contractor personnel performing work under this contract shall have a Tier 1 background check prior to work commencement and must maintain the level of security required for the life of the .

The Contractor shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. Security requirements for this contract are stated in Attachment-DoD Contract Security Classification Specification (DD254) (Reference Attachment 1). Reference also: DoD Directive 5220.22- M, DoD Industrial Security Manual for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R.

1.11 Reserved

1.12.1. Security Clearance: The security requirements are in accordance with the attached DD254 (reference Attachment 1). Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8140.01. For more information please visit http://www.dss.mil. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

1.12.1.1. Threat Awareness Reporting Program. For all contractors with a security clearance, Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive the annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12 within 30 calendar days of their reporting for duty and annually thereafter. All training certificates must be sent to the COR once completed. TARP training shall be access through government computer and completed online at http://learning.dmdc.osd.mil/

1.12.1.2. Originate the request through your Contractor Company Facility Security Officer (FSO) based on bona fide contractual occupational requirement.

1.12.1.3. Contractor personnel shall have a favorable Tier 1 background check with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing) Sensitive” positions, as per AR 380-67, Appendix K, “ADP Position Categories and Criteria for Designating Postions” no later than 30 days after the award of the contract.

1.12.2. Common Access Card Issuance: Contractor employees that require access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an ID CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to Contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Agent Sponsorship System (TASS), https://www.dmdc.osd.mil/tass, is a secure and authorized means of entering Contractor data into DEERS in addition to automating the CAC application and approval process.

1.12.2.1. CAC Registration Process. No later than ten (10) business days after contract award and within (3) three business days of employee replacement under this contract, the Contractor shall submit applicable CAC registration documentation to the COR for all personnel requiring a CAC. Be advised that CAC issuance is restricted and should be limited to Contractor personnel directly assigned to support this contract.

1.12.2.2. Before termination or completion of employment the Contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees; and coordinate with the COR-RA for return of the Government identification media. Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity.

1.12.2.3. All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Reference CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014

1.12.2.5. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR prior to the end of the phase-in period.

1.12.2.6. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.12.3 National Industrial Security Program (NISP): The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. This requirement does not include classified information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

• Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

• In-processing and out-processing Contractor personnel for security matters.

• Obtaining Contractor personnel security clearances.

• Documenting and reporting actual and potential security problems.

• Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

• Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S. Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.12.3.1 Physical Security Plan: This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI) 5100.76 and DODI 5220.22, and applicable policies which shall be provided by the Government customer.

The Contractor shall develop and implement a physical security plan in accordance with AR 190-13. Physical Security Plan shall be submitted to the COR within ninety (90) days of contract award.

1.12.3.2. Key Control: The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR and the Building Facility Manager.

1.12.3.2.1. In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.12.3.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.12.4. Information Security Plan: The Contractor shall develop and implement an Information Security Plan IAW AR 380-5 AR 380-67, to AR 380-5, for the control of classified information. The Contractor’s information security program shall include applicable provisions of AR 380-series regulations. This Information Security Plan shall be submitted to the COR within ninety (90) work days of contract award.

1.12.4.1. Information assurance (IA)/information technology (IT) training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoDD 8570.01-M and AR 25-2 within 180 days of employment.

1.12.5. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative.

Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed and approved, detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an AIE visitor card on a case by case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to four years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by submitting an approved.

Renewed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13. Anti-Terrorism Program

1.13.1. Anti-Terrorism (AT) Level I Training. Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. All training certificates must be turned into the COR. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.1.1. Anti-Terrorism Program and Operational Security (OPSEC). OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. All training certificates must be turned into the COR. OPSEC Awareness for Military Members, DoD employees and Contractors is available at the following website: https://securityawareness.usalearning.gov/opsec

1.13.1.2. iWATCH Training. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within ten (10) calendar days of commencing performance of work under this contract t, with the results reported to the COR NLT fifteen (15) calendar days. Examples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.13.3. Contractor Employees Requiring Access to Government Information Systems. Contractor shall have access to Government-controlled information systems during performance of work under this contract.