DRAFT PWS_Operations and Maintenance Service Order Center.pdf

Annex A ( Overarching Base Operations PWS) to OPORD 18-011: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Performance Work Statement (PWS)

Operations and Maintenance Service Order Center (OMSOC)

(12/10/2019)

Table of Contents

INTRODUCTION

Background

Objectives

Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Key Control……………………………………………………………………………….39

7.4.2 Utilities…………………………………………………………………………………….39

7.4.3 Material……………………………………………………………………………………40

7.4.4 Services…………………………………………………………………………………. 40

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

Introduction. This This is a non-personal services contract to provide Operations & Maintenance Service Order Center (OMSOC) services to the Directorate of Public Works (DPW) Operations & Maintenance Division (OMD), Fort Bragg, North Carolina. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background. This contract supports a service call center and production support to OMD shops. GFEBS information is taken daily and duties will including but not limited to: import, management, review, analysis, export and reporting of production management and sustainment support information within GFEBS. OMD is responsible for sustainment of over 55M SF of real property, utilities, over 1,500 lane miles of roads and three active Army airfields. OMD has historically created over 70,000 Demand Maintenance Orders annually, also created over 30,000 Operational Work Orders and Preventive Maintenance Orders for each trade and facility. On a daily basis, the call center has historically received 300-400 calls from customers daily. Customers may request support (DMOs, OWOs, PWOs, PMOs) by phone, email, and walk-in. Orders may use DPW/Fort Bragg funding elements or may require customer-funding through GFEBS. GFEBS data is used to create daily work assignments for a minimum of 300 employees and enter daily work statuses and confirmations into GFEBS. Routine operations include creation of Ad Hoc reports on a daily basis for a wide variety of customers. Accurate GFEBS data management is necessary to sustain OMD processes and operations. (Building 251) is located in Fort Bragg, NC. The population base consists of approximately (73,443) military, Government civilian, and Contactor personnel, as well as (71,259) resident family members.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill Call Center and Production support services and their component needs, emphasizing innovation and commercial best practices.

Climatic Conditions. The average annual rainfall is (45) inches; with the wettest months being (June - September). The average annual snowfall is (2) inches, with snowfall expected during the period of (December – March). The average frost-free period (growing season) during the year is about (4) days. The first killing frost may be expected about (January), and the last killing frost generally occurs in (March). The average annual maximum and minimum temperatures are approximately (72) and (49) degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of (40) degrees in the month of (January) to a high of (80) degrees in the month of (July). Summer temperatures often reach (90) degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. Reserved

1.5 Traffic Flow. Reserved

1.6 Drainage. Reserved

1.7 Restoration of Landscape Damage. Reserved

1.8 Dust Suppression. Reserved

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific CLS or Functional Area (FA).

2.1.1. Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of (4) years and (9) months. The PoP is as follows:

Phase-in/out Period (29 August 2020 – 28 September 2020) Base Period (29 September 2020 – 28 June 2021) Option Period I (29 June 2021 – 28 June 2022) Option Period II (29 June 2022 – 28 June 2023) Option Period III (29 June 2023 – 28 June 2024) Option Period IV (29 June 2024 – 28 June 2025)

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at DPW, Operations and Maintenance Division, Building 251 on Boxcar Street, Fort Bragg, NC.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 7:00 am – 06:00 pm, ET, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.1.4.1. The Contractor shall provide personnel support and notification outside the normal hours of operation as required to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2. Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3. Inclement Weather. During inclement weather on a regular scheduled workday the contractor is required to provide phone coverage on site. If the KO determines unsafe weather conditions for continued operations, then the KO shall notify the Contractor and COR in writing of the decision. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. Reserved

2.1.6 Emergency Services.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions:

assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start.

The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. Reserved

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 7:30 am – 4:30 pm, ET, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The PM shall meet or exceed the following minimum qualifications: The PM shall have a Bachelor’s Degree in Business Management or Operations with five (5) years management experience; and familiarity with the GFEBS operating system. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Quality Control Specialist (QC): The QC Specialist will be responsible for conducting quality control measures on GFEBS data and reports daily. The position shall meet or exceed the following minimum qualifications: The QC Specialist shall have a minimum of three (3) years of experience in the Quality Control field on GFEBS, specifically dealing with Property, Plant, and Equipment (PPE), business intelligence, and projects.

2.1.11.1.3 Computer Programmer –The Computer Programmer is required to be the administrator for servers assigned by the government. They perform required duties to include maintaining of any systems or databases required to perform day to day operations for the contract and to provide all relevant information/reports required by the government. The Computer Programmer shall meet or exceed the following minimum qualifications: The programmer is required to have three (3) years’ experience of MS Access, MS Excel, SQL, and Microsoft Development Studio.

The programmer must retain a white card to be able to make changes in the server. Certifications required to hold the position is a current Security+ Certification and Microsoft SQL certification.

Any training required by the NEC that is required will be need to be completed as well to hold the position of computer programmer on the contract.

2.1.11.1.4 All contract personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check (NAC).

2.2.11.1.5 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.7.1 All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

2.1.11.1.7.2 Contractor personnel shall be required to obtain a CAC or other form of government identification at least 20 work days after contract award.

2.1.11.1.7.3 The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within 10 calendar days after commencement of base period of performance.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600- 50, Standards of Conduct.

2.1.11.1.10 Organizational Conflict of Interest (OCI). Reserved

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2. Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison.

The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. The Government will establish and provide the Contractor with work center(s), activity types, and activity rates upon contract award. GFEBS is the official system of record for all Real Property Maintenance Activity

(RPMA).

2.2.2.1 GFEBS Certification. The Contractor shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within thirty (30) days of being employed. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position. The Contractor shall be responsible for GFEBS data entry and reporting.

2.2.2.2 Preventive Maintenance Orders (PMO). Reserved

2.2.2.3 Operations Work Orders (OWO). Reserved

2.2.2.4 GFEBS Support. All Demand Maintenance Orders (DMO), Preventive Maintenance Orders (PMO), Operational Work Orders (OWO), and Project Work Orders (PWO) shall be entered into the applicable modules in GFEBS within established timelines. The Contractor shall enter all approved Work Requests that have not been entered into GFEBS within thirty (30) days after contract award. The Contractor shall enter all labor and material costs into GFEBS within two (2) working days of the DMO or work phase completion. The Contractor shall input, correct errors, and maintain data in the GFEBS database management system. The Contractor shall use GFEBS to export data for reports.

2.2.2.4.1 Database Tasks/Requirements. The Contractor shall accomplish tasks to manage internal and external databases associated with activities created and documented in GFEBS and continuously improve efficiency, effectiveness, and quality of data. The Contractor shall create PMOs and make changes to the GFEBS generate maintenance plans, as directed by the COR/ACOR. The Contractor shall compile data on performance, prepare recurring and special reports, and respond to a variety of internal and external customer requests to include order creation, status, and general information. The Contractor shall review, verify, and provide feedback to stakeholders and leadership. The Contractor shall correct discrepancies on Labor and Equipment (L & E) forms within the database prior to final GFEBS submission.

2.3 As-Builts and Geospatial Information System (GIS). Reserved

2.3.1 Maintain As-Builts. Reserved

2.3.1.1 Support. Reserved

2.3.1.2 Training. The COR/ACOR will provide copies of software to the Contractor for use on client computers in conjunction with this contract. All electronic data and hard copy maps remain the property of the DPW and shall be turned over to the COR/ACOR upon completion of the contract.

2.3.2 Real Property Records Updates. Reserved

2.3.3 GIS. The Contractor shall have trained personnel to use the GIS system.

2.3.4 GIS Support Services. Reserved

2.3.5 GIS Files. GIS drawings and database files shall remain the property of the DPW.

2.3.6 Other Documents. Reserved

2.4 Historic Property or Archaeological Site. -Reserved

2.4.1 Repair and Replacement. Reserved

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in

Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Reserved

2.5.1.3 Contractor Vehicle Registration. Reserved

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR/ACOR, NLT the tenth (10th) of each month, following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

2.5.1.5.1 The Contractor will be provided a Government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material.

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at

2.5.2.3 Contractor personnel shall have a favorable National Agency Check (NAC) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing) Sensitive” positions, as per AR 380-67, paragraph 3-601, “The Personnel Security Program” no later than start of base period.

2.5.2.4 Contractor Employees Requiring Access to Government Information Systems: (IAW PARC Policy Alert 14-3, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13) Contractor shall have access to Government-controlled information systems during performance of work under this contract. All contractor employees and associated subcontractors who require access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of support services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems.

Training shall be required annually after the initial training. Completion certificates shall be submitted to the COR within 15 calendar days from date of commencing performance under this contract.

2.5.2.5 OPSEC Training: Per AR 530-1, Operations Security, the Contractor shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

2.5.2.6 Information assurance (IA)/information technology (IT) training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six (6) months of employment.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of (NC). The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 Reserved

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. Reserved

2.5.6. Contingency Plans.

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the KO for approval.

2.5.6.2 Mobilization Contingency Plan. This plan shall establish procedures, personnel, and means of maintaining or expanding performance of all PWS requirements in the event of rapid deployment or sudden build-up of military forces. The Contractor shall submit a Mobilization Contingency Plan within (30) days of contract award.

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. Reserved

2.6.1 Project Support. Reserved

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

3.1.1.1.2 Damage Report. The Contractor shall submit a damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall have key personnel on board, during the (30) day transition period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the KO's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

3.3 Contractor Manpower Reporting Application (CMRA). Contractor Manpower Reporting: The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant PSC/FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army

Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of contractor, and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://CMRA.ARMY.MIL.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the Army

Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

Reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services (Tasks)

Performance Standard

ACCEPTABLE

QUALITY

LEVEL

Method of Surveillance Incentive / Disincentive

# 1.

The Contractor shall provide a Quality Control Plan (QCP) IAW PWS paragraph

2.1.9 and 4.2

QCP Plan will be submitted with 30 calendar days after contract reward, proposed changes in writing 5 days prior to effective date of change

Meets requirement 100% of the time

100% inspection Performance will be reflected on the annual Contractor Performance

Assessment Report System (CPARS) report.

#2 Common Access Card (CAC)

IAW PWS

paragraph

2.1.11.1.4 thru 2.1.11.1.7.3

Required by all contractor personnel obtained 20 days’ work days prior to start of contract/performance period

Required 100% of the time

100% inspection Performance will Be reflected in

CPARS.

#3

GFEBS

Certifications IAW PWS paragraph 2.2.2-2.2.2.1

Complete training modules within 30 days of employment

Required 100% of the time

100% inspection Performance will Be reflected in

CPARS.

# 4 AT Level I Training/Certification

IAW PWS

paragraph 2.5.2.2

All personnel trained and certified within 30 calendar days after contract

Meets training/certification requirement 100% of the time

100% inspection Performance will be reflected in

CPARS.

#5 ATCTS Registration

IAW PWS

paragraph 2.5.2.4

All contractor employees and associated subcontractors requiring access

Meets training/certification requirement 100% of the time

100% inspection Performance will be reflected in

CPARS.

#6

OPSEC

Training/Certification

IAW PWS

paragraph 2.5.2.5

All personnel trained and certified within 30 calendar days of their reporting for duty and annually thereafter

Meets training/certification requirement 100% of the time

100% inspection Performance will be reflected in

CPARS.

#7

IA

Training/Certification

IAW PWS

Paragraph 2.5.2.6

All Contractor personnel trained and certified IAW referenced standards

Meets training/certification requirement 100% of the time

100% inspection Performance will be reflected in

CPARS.

#8 Contractor Manpower Reporting (CMRA) IAW PWS paragraph 3.3

Contractor information completely filled-in within reporting period.

95% of the time 100% Inspection Performance will

#9 Basic Services

IAW PWS

paragraph

5.0 thru 5.1.1.4

All written reports an documents submitted on schedule

No more than 3 of the reports to COR may be later than the specified time period

User feedback, 100% review of all reports

Performance will

#10 Call Center Operation

IAW PWS

paragraph

5.2 thru 5.2.7

Contractor will be available 12 hours a day, 5 days a week.

Contractor personnel will provide continuous support Monday-Friday

95% of the time Random Sampling/Customer Feedback

Performance will be reflected i n

#11 Service Order Clerks

IAW PWS

5.3 thru 5.3.14

Contractor will provide work center management leader support for 12 functional groupings/shops.

95% of the time Random Sampling/customer/Shop feedback

Performance will be reflected i n

#12 DPW Utility Line Spotting IAW PWS

5.4. thru 5.4.2

Contractor will provide a representative who will receive telephonic requests for digging permits / excavation and schedule a DPW Representative to visit customer site

95% of the time Random Sampling/Customer Feedback

Performance will be reflected

In CPARS.

#13 Supply Operations Support

IAW PWS

5.5 thru 5.5.6

Contractor will create Purchase Requisitions (PRs) & Prime Vendor PRs for all supply requests submitted by shop technicians.

95% of the time Random Sampling Performance will be reflected

#14 QA On Shop Data & Reports IAW PWS paragraph

5.5 thru 5.5.1

Contractor will provide shop data, reports and metrics requested by OMD personnel

95% of the time Random Sampling Performance will

#15 Inventory of Government furnished computer systems and office keys IAW PWS 7.4.1.2.1

Conduct inventory of government furnished computer systems and office keys every 6 months and provide excel file to COR

100% of the time 100% inspection Performance will

CPARS

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract.

The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work.

The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS)

5.1 Basic Services. The Contractor shall provide Operation and Maintenance Service Order Center (OMSOC) services for the Fort Bragg Directorate of Public Works (DPW) Operations & Maintenance Division (OMD).

5.1.1 The Contractor shall accomplish all tasks to meet the requirements of the PWS to oversee and manage the service order call center and input/export data into/from

GFEBS

5.1.1.1 The Contractor shall perform production support necessary to keep GFEBS/OMD performance data up to date.

5.1.1.2 The Contractor shall maintain and keep Master Data with Master Data Maintainer Roles, shop assignments and employee personnel numbers and activity codes current when provided by the Government.

5.1.1.3 The Contractor shall maintain GFEBS roles listed in TE (Not inclusive).

Contractor personnel shall maintain up to date training for specific roles and send the certificates to the COR.

5.1.1.4 The Contractor shall execute year end and New FY rules and requirements IAW IMCOM, DPW, and Resource Management directives.

5.2 Call Center Operations

5.2.1 The Contractor shall man a customer service window for walk-in customers during the hours of operation and create appropriate Orders, provide status and other general information requested.

5.2.2 The Contractor shall maintain key management for signing out and issuing out keys to contractors and soldiers…