TE_1_-_PRS.pdf

Performance Requirement Summary (PRS)

Contract Requirement Contract

Paragraph Number(s)

Standard Method of Surveillance Incentive/Disincentive

1.5.2.9 Customer

Satisfaction

1.5.2.9 Contractor shall obtain a

90% level of customer satisfaction based on comment cards and/or ICE comments. Contractor shall address customer complaints within twenty four hours (24) of notification.

What:

Customer Feedback, How:

Comment Cards/ICE When:

Monthly Who: COR Standard(s):

Inspection applies to all standards

1.6.General Information

1.6.4 Contractor shall be in

compliance with hours of operation listed in PWS.

AQL: 100%

What: Hours of Operation How: Visual Observation and Telephonically When: Periodic Who: COR Standard(s):

Inspection

1.6.6 Security

Requirements

1.6.6 Contractor shall affix SF

701 on the inside of the entrance door. Contractor will complete applicable areas of the form at the end of each business day.

AQL: 100%

What: SF 701 How: Visual Observation When: Monthly Who: COR Standard(s):

Inspection

1.6.7.1.6 Anti-

Terrorism Program

1.6.7.1.6.1 Contractor and employees

shall complete Anti- Terrorism Level 1 Training.

Contractor shall forward certificates of completion to the COR.

AQL: 100%

What:

Training How: Obtain copy of certificate When: Within thirty (30) days of contract award.

Who: COR

1.6.17 Safety 1.6.17.6 Contractor shall appoint in

writing a Primary/Alternate Fire Marshall for the facility and submit a copy to the

COR.

AQL: 100%

What: Duty Appointment How: Obtain copy of appointment orders.

When: Within ten (10) days of contract award.

Who: COR

1.6.17.6 Contractor employees shall

complete mandatory Fire Marshall Training Class.

AQL: 100%

What:

Training How: Obtain copy of certificate When: Within ninety (90) days of contract award.

1.8.13 The

Contractor Shall provide laundry and dry cleaning services to authorized individuals and organizations.

1.8.14 1.8.15 1.8.16 1.8.17

The Contractor shall clean Organizational Clothing and Individual Equipment (OCIE), Table Linens and service uniforms (Food Service, Maternity, Medical Whites) for authorized customers.

a. All items shall be laundered in accordance with customer/manufacturer's instructions.

AQL: 100%

b. Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c. All items shall be thoroughly dried.

What:

Organizational Clothing and equipment (OCIE, Food Service Items, Maternity and Medical Uniforms) How: Visual Inspections Random Samples When: Monthly Who: COR Standard(s):

Inspection will repair or replace damaged or lost linen at market value.

AQL: 100%

d. Contractor shall perform direct exchange operations for linen and rags (one for one basis)

AQL: 100%

e. Contractor shall provide laundry and dry cleaning services for specialty items.

Items shall be wrinkle and spot free.

AQL: 100%

f. Linen will be dried, folded and bundled sheets (10), blankets (5), pillowcases (20, mattress pads (5), bedspreads (5), and pillows will be individually stacked.

AQL: 90%

g. Uniforms and dry cleaned items will be returned on individual hangers. Items shall be pressed to provide adequate body without excessive stiffness.

AQL: 100%

h. All items sent out to be laundered will be returned to the customer within three

(3) days.

AQL: 90%

i. Finished products shall be protected from any contaminants that would require items to be recleaned.

AQL: 100%

j. Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

AQL: 100%

k. The contractor shall comply with federal, state, local and Department of Health regulations, and the Center for Disease control

(CDC) and the Healthcare Infection control Practices Advisory Committee (HICPAC) regulations.

AQL: 100%

l. All items that fail to meet quality standards shall be returned for recleaning at no additional costs.

1.18.8 a. The Contractor shall keep oily rags in approved covered receptacles. Rags shall be kept in a separate area from clean linen and laundered items.

AQL: 100%

b. Contractor shall provide this service as direct exchange by the pound.

AQL: 100%

c. All rags shall be picked-up and returned to the DX point in Government approved containers with lids.

AQL: 100%

What: Rags and Containers How: Visual Inspection When:

Periodic Who: COR Standard(s):

Inspection

1.8.19 a. The contractor shall dry clean and press coats and trousers or skirts of Dress Uniforms, Ceremonial uniforms and items, Chaplin Robes, Organizational Flags/Streamers, and Table Linens.

AQL: 100%

b. Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c. All items turned in for dry cleaning will be completed within five (5) business days.

AQL: 90%

d. All items shall be dry cleaned in accordance with customer/manufacturer's instructions.

AQL: 100%

e. All items that fail to meet quality standards shall be returned for recleaning at no additional costs.

AQL: 100%

f. Finished products shall be protected from any contaminants that would require items to be recleaned.

AQL: 100%

What: Dry Cleaned Items How: Visual Inspections Random Samples When: Monthly Who: COR Standard(s):

Inspection

1.8.20 The Contractor shall clean

Specialty Items

a. Processing time shall normally be three (3) work days.

AQL: 100%

b. Shall clean specialty items in accordance with customer/manufacturer's instructions.

AQL: 100%

What:

Specialty Items.

How: Visual Inspections When: Monthly Who: COR Standard(s):

Inspection

c. The contractor shall provide the Government representative with professional advice concerning the advisability and possible outcome of drapery processing.

AQL: 100%

d. Draperies accepted by the contractor for processing shall be invoiced by the contractor at the established rate per square foot. This price shall include appropriate processing, ironing, and delivery of the completed work to the requiring organization.

AQL: 100%

e) In the event the contractor recommends against processing draperies but the Government representative insists upon such processing, the contractor shall obtain a written release from the Government representative prior to beginning any processing.

1.8.21 a. The Contractor shall replace missing buttons on garments. Small rips and tears (one (1) inch or less) shall be mended unless they are identified as being damaged at time of turn-in.

AQL: 100%

b. Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the

What:

How: Visual Inspection of item if on hand during surveillance or laundry form When: As needed, per occurrence.

Who: COR Standard(s):

Inspection article.

c. The contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the cleaning process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry cleaning ticket.

1.8.22 a. Contractor has a marking system in place to identify the items being turned in to ensure that the customer is receiving only their laundered items.

Organizational customers are assigned unit code numbers. Unit code number is listed on laundry form.

Items are inspected for serviceability prior to tagging. Laundry forms for items that are deemed to be unserviceable or cannot be safely laundered have been annotated and item(s) returned to customer.

AQL: 100%

b. Maintain a valid DA Form 1687, Notice of Delegation of Authority – Receipt for Supplies, on file IAW DA Pam 710-2-1 for all organizational and bulk services. Issue and receive items to be laundered from only those individuals listed on the DA 1687. Verifies the identity of personnel receiving and turning in items that are not in uniform for all provided services.

What:

Laundry Forms and items being turned in and DA Form 1687 How: Visual Inspections Random Samples When: Monthly Who: COR Standard(s):

Inspection

c. Utilize DA Form 1974 (Laundry List – Medical Treatment Facility and Organization) to process all Organizational Clothing and Equipment, Direct Exchange, Food Handler items, and 72 Hour Dry Cleaning items DA Form 2741 (Laundry List – For Piece Rate Patrons) to process Individual Piece Rate (IPR) items, DA Form 2886 (Laundry List For Military Personnel) to process Cash Bundles.

Laundry form is completed accurately, date and time stamped, and signed by the contractor’s employee and the customer.

AQL: 100%

c. Availability of funds are verified through the COR for organizations that have been identified by the Logistics Readiness Center (LRC) as reimbursable accounts prior receiving laundry services and all items that are laundered at direct cost are being turned in by authorized organizations/activities on the installation.

1.8 Contractor

Personnel Requirements, Disciplines, and Specialties

1.8.6 Contractor employees will

be clearly Identified.

Contractor shall provide identification badges that display the Employee’s name, photograph, and Company name. Contractor employees shall place badge on the exterior clothing, above the waist.

What:

Identification How: Visual Inspections When: Periodic Who: COR Standard(s):

Inspection

1.8.7 Contractor shall present a

neat appearance

AQL: 100%

What:

Appearance How: Visual Inspections When: Periodic Who: COR Standard(s):

Inspection

3 Government Furnished Items and Services

3.1.4 Contractor shall conduct

quarterly linen inventories and forward the results to the COR within three days of completion.

AQL: 100%

What: Linen Inventory How: Report When:

Quarterly Who: COR Standard(s):

Inspection applies to all standards

3.8 Contractor shall conduct a

100% percent inventory and update hand receipt with CIPBO annually. Contractor shall forward a copy of the hand receipt to COR and Property Administrator.

AQL: 100%

What: GFP Inventory How: Obtain Copy of Updated HR When:

Annually

5 Specific Tasks 5.1 Contractor shall develop an Unit Code Listing for organizational laundry and forward a copy to the COR

AQL: 100%.

What: UCL How: Obtain Copy of Report When:

Quarterly

5.2 Contractor shall forward a

completed DD Form 250 by the 5th business day of each month to the COR.

AQL: 100%

What: Invoice How: Obtain Copy of Report When: Monthly

5.3 Contractor shall forward

monthly abstract report by the 5th business day of each month

AQL: 100%

What:

Abstract How: Obtain Copy of Report

5.5 Contractor shall be

responsible for maintaining the grounds within 50 feet of facility and parking areas.

Contractor shall cut grass, trim bushes, and remove snow as needed.

Contractor shall keep grounds free of trash at all times.

AQL: 100%

What:

Grounds Maintenance How: Visual Observation When: Periodic

5.6 Contractor shall have an

employee at the service counter to greet the customer, assist in completely the correct laundry form, and ensure quantity listed on laundry form coincides with items being turned in.

AQL: 100%

What:

Customer Service How: Visual Observations

5.7 Re-laundering 5.7.1 Contractor shall re-clean

items that fail to meet the satisfaction of the customer at no additional cost.

Contractor shall annotate each re-cleaning on the laundry form.

AQL: 100%

What: Re-cleaning of laundered items How: Visual Inspection of Laundry Forms or item if on hand during surveillance.

When: As needed, per occurrence.

Who: COR Standard(s):

Inspection

5.7.2 Contractor shall post a sign

visible to the customer upon entry to the facility to inform them that all laundered items will be inspected

AQL: 100%

What: Posted Sign How: Visual Observations When: Within ten (10) days of contract

5.8 Damaged or Lost

Property

5.8.3 Contractor shall replace, repair or settle claims for lost or damaged items within ten (10) business days.

What: Claims How: Visual Observations of paperwork When: As Needed Per Occurrence shall contact the KO when claims cannot be settled with the customer.

5.8.4 Contractor shall post a sign

entry to the facility to inform them that all complaints/claims must be submitted within seventy two (72) hours from the time of receipt of laundered items.

AQL: 100%

What: Posted Sign How: Visual Observations When: Within ten (10) days of contract award.

5.10 Disposition of

Unclaimed Laundry

5.10.1 Contractor shall notify

customer or unit on letter head for 90 days prior to disposing of items.

Contractor shall return organization clothing and equipment to CIF.

AQL: 100%

As Needed Per Occurrence

5.10.2 Contractor shall post a sign

entry to the facility to inform them of the unclaimed laundry policy.

AQL: 100%

What: Posted Sign How: Visual Observations When: Within ten (10) days of contract