Attachment 10 PWS WFWNC 9 June 25.pdf

Ver. January 2021

PERFORMANCE WORK STATEMENT (PWS)

FOR

Work For Warriors North Carolina (WFWNC) Program Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform employment assistance services for eligible members, as defined in this PWS. For the purposes of this scope, the term “eligible individual” means a member of a North Carolina Reserve Component, a member of their family, or a designated representative who the Secretary of Defense determines to be eligible for the Yellow Ribbon Reintegration Program.

1.2 Background: This scope of work assists eligible members by providing employment assistance services as a team member working under the Work For Warriors NC (WFWNC) to support eligible unemployed or underemployed members in their goals of achieving suitable and sustainable employment. The purpose of this program is to fulfill the intent of the overall mission of supporting the health and well-being of eligible members throughout the deployment cycle via Yellow Ribbon Reintegration Program Outreach Services/Employment Assistance.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and two 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services during the core hours of 0800-1700 Monday through Friday, except on recognized US holidays, when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings, or when hours have been adjusted to cover special events as described in 1.4.12.

1.4.1.1 Contractor shall provide to the Contracting Officer’s Representative (COR) the standard work schedule hours of each contract employee at the start of the contract, and provide notice of proposed changes, preferably at least one week prior to any work schedule changes being made.

Exception: The COR shall provide notice to the Contract Manager in writing at the earliest date possible of any schedule adjustments necessary in order to provide services at planned special event(s). These adjustments shall result in no additional cost to the Government. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons, or schedules have been adjusted to accommodate coverage at special events. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

Location & Scheduling Considerations:

Note 1: Key Regional locations are listed below. Contractors should anticipate variances in new sites within North Carolina, as force structure changes.

Note 2: Contractor(s) performing the duties of Database Administrator, WFWNC Director and Marketing Director shall be physically located at Claude T. Bowers, 4105 Reedy Creek Road Raleigh, NC 27607.

Note 3: The contractor must include in their initial proposal their proposed labor mix to support the mandatory “Regional Locations” for Gov’t consideration. If the contractor provides fewer contract employees than originally proposed, the monthly invoice shall be deducted accordingly to account for the position not filled. Any subsequent changes from the original proposal to requirements for labor mix and location shall be solely decided upon by the Gov’t, based upon analysis of data driven from anticipated upcoming events, deployment cycles and associated impacts to the travel budget.

Note 4: The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

Note 5: The contractor is cautioned that if off-duty military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

Note 6: Current Labor Mix/Regional Locations:

Raleigh, NC:

Database Administrator Work for Warriors – NC Director Marketing Director Two (2) Employment Counselors Address: Claude T. Bowers, 4105 Reedy Creek Road Raleigh, NC 27607.

Wilmington, NC One (1) Employment Counselor Address: Wilmington National Guard Armory, 2412 Infantry Drive Wilmington, NC.

Winterville, NC One (1) Employment Counselor Address: Winterville Reserve Center (514th MP), Winterville NC.

Greensboro, NC One (1) Employment Counselor Address: 113th Sustainment Brigade Greensboro Armory, Greensboro, NC.

Charlotte, NC One (1) Employment Counselor Address: Charlotte National Guard Armory 4240 West Blvd. Charlotte, NC.

Asheville, NC One (1) Employment Counselor Address: Asheville National Guard Armory, 100 Minuteman Drive Asheville, NC.

Lenoir, NC One (1) Employment Counselor Address: Lenoir National Guard Armory, 1535 Beecher Anderson Rd., NC.

Fayetteville, NC One (1) Employment Counselor Address: Fayetteville National Guard Armory, 3555 Owen Drive Fayetteville, NC.

1.4.1.2 Telework: Teleworking is not authorized.

1.4.1.3 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.4 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance.

The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.1.2.12 Any day added to this schedule by the President via signed Executive Order.

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the COR NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple nonDoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Mission Partner Identity, Credential, and Access Management (MP ICAM).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the appropriate security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Mission Partner Identity, Credential and Access Management (MP ICAM): The contractor shall process CAC applications through the MP ICAM, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the MP ICAM application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated MP ICAM Trusted Agent (TA). The MP ICAM TA for this requirement will be the COR named on the subject contract.

2. The Government will establish an MP ICAM application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the MP ICAM account and complete the CAC application (entering/editing contractor information as applicable) at: https://mpartnerspnrweb.dmdc.osd.mil/mpartnerspnrweb/app/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

https://mpartnerspnrweb.dmdc.osd.mil/mpartnerspnrweb/app/

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No.

1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office immediately upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.2 Reserved.

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO.

This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

https://jko.jten.mil/courses/atl1/launch.html https://atc.us.army.mil/iastar/docs/Training_BBP.pdf

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Reserved.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.13 Reserved.

1.4.5.14 Reserved.

https://atc.us.army.mil/iastar/index.php

1.4.15 Phase In Period: It is common to see contractors successfully retain a significant number of incumbent employees whom are transitioned within a matter of days, with little additional on-boarding activities. During the phase in period, it is understood the contractor may not have all positions fully on-boarded. As such, the contractor is expected to invoice for only the portion of contract services they have been able to render in the phase-in period, to be agreed upon and approved by the COR. By the second month, it is typical to see the full scope of services being rendered.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Reserved

1.4.7 Special Qualifications: The Government does not provide training to contractors.

Contractors must ensure that any personnel performing under a contract are fully trained, and otherwise qualified to provide services.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the

Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel

The contractor may be required to travel to various locations during the performance of this contract to attend events such as (not limited to) contractor furnished training, Yellow Ribbon Events, Demobilization Events, PHAs, SRPs, conferences, and hiring events. Locations are predominately North Carolina but could also be in the continental and outside the continental US

(depending upon location of demobilization events and training). With regard to contractor furnished training, contractor shall bear the cost of shipping training aids.

Standard Worksite: Commuting to a standard work site is not reimbursable.

Alternate Worksite: Unless otherwise stated as a contractor expense, when travel is required (pursuant to COR pre-approval) at an alternate work site, the reimbursable expense is only for that which exceeds the normal commuting distance (mileage IAW 1.4.12). The contractor will be authorized travel expenses consistent with fair and reasonable pricing, as well as the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. To determine price reasonableness, the government will utilize the Joint Travel Regulation (JTR) as the primary method of evaluation.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Reserved.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infrastructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative CUI Controlled Unclassified Information DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense EBR Embedded Battalion Recruiters FAC Family Assistance Centers FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HRS Human Resources Service HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer LAN Local Area Network NCNG North Carolina National Guard

NGB National Guard Bureau NIPR Non-Secure Internet Protocol Router OCI Organizational Conflict of Interest PAO Public Affairs Office PII Personally Identifiable Information POC Point of Contact PoP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RRB Recruiting and Retention Battalion SCR Service Contract Reporting SSN Social Security Number SSS Soldier Support Services TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence WFWNC Work for Warriors North Carolina

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: None

3.2 Materials: None

3.3 Equipment:

Gov’t will provide all contract employees with a standard workspace environment, laptop v/camera and microphone, desk phone, wireless device, and IT connectivity & support, copier/printer access, CUI mail service and postage access, and conservative expendable supplies, ie. paper and pens. All government furnished supplies and services shall be for official use only. The contractor and Government representative shall conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor shall sign a receipt for all furnished equipment. The contractor and Government representative shall determine the working condition of all equipment. The Government will replace and/or repair any item not in working order. Contractor will only use ARNG/NGB owned software.

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Contractor Security Clearance: Reserved

5.0 Requirements: The contractor shall provide the following services. Note: The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided but an example of what will be required to successfully support the contract objectives.

The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives. All plans, reports and program changes/updates shall be reviewed and approved by a government official prior to release or any action by the contractor.

5.1 Education/Experience Requirements

5.1.1 All contract employees shall have/maintain:

5.1.1.1 HIPPA and Privacy Act Training (exception: Marketing Director) (Joint Staff Privacy Act Awareness https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf ) certificate to be submitted to COR within 5 business days of receipt of Non-Secure Internet Protocol Router (NIPR) access and prior to accessing PII/CUI information. Note: PII and CUI information must be protected under the Freedom of Information Act (5 U.S.C. 552) and/or the Privacy Act of 1974 (5 U.S.C. 552a). Unauthorized disclosure or misuse of CUI or PII may result in disciplinary action, criminal and/or civil penalties.

5.1.1.2 Knowledge of Veterans employment initiatives is highly desirable (exception:

Marketing Director)

5.1.1.3 Experience in a military career field is desirable. (Exception: Marketing Director)

5.1.1.4 Strong organizational & communication skills, both written and verbal

5.1.1.5 Basic knowledge of standard office procedures and the ability to interpret general direction

5.1.1.6 Ability to work as a team member, manage time and prioritize workload with little or no supervision.

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

5.1.1.7 Knowledge and experience needed to use Microsoft Office Suite.

5.1.1.8 Use various software programs to maintain database files and prepare reports.

5.1.2 Work for Warriors NC Director shall hold:

5.1.2.1 Bachelor's degree or seven (7) years of experience of demonstrated practical experience in employment assistance/counselor services and program coordination, to include training team members on employment assistance/counselor services

5.1.2.2 Possess experience/knowledge necessary to applications that result in apprenticeship and journeyman cards; TRADOC experience is preferred.

5.1.3 Marketing Director shall hold:

5.1.3.1 Bachelor's degree or three (3) years demonstrated practical experience in Marketing, Advertising, Communications, and Public Relations

5.1.4 WFWNC Database Administrator shall hold:

5.1.4.1 Two (2) years in administrative database entry.

5.1.4.2 Demonstrated abilities in recordkeeping.

5.1.4.3 Ability to manipulate data to distinguish patterns and common themes of data to produce whole reports; and to demonstrate ability to make judgments about sensitive/confidential information.

Note: When considering your proposed labor mix, know that historically, contractors have fulfilled Raleigh location workload demands by ensuring the Database Administrator holds dual qualifications to fulfill Employment Counselor duties.

5.1.5 Employment Counselors shall hold:

5.1.4.4 Bachelor’s Degree or five (5) years of demonstrated practical related experience in education, counseling, workforce programs, social services or recruiting; as well as demonstrated capability in program/project coordination applications.

5.2 Tasks:

5.2.1 All WFWNC contractor employees shall:

5.2.1.1 Upon Arrival: Share Calendar with WFWNC Director and COR

5.2.1.2 Daily: Ensure strict confidentiality/authorized release of service member Privacy Act and HIPPA information.

5.2.1.3 Daily: Update shared calendar with pertinent information, events, and meetings and networking sessions.

5.2.1.4 Daily: Use strong interpersonal skills to work effectively with internal stakeholders and clients to implement marketing services that adhere to WFWNC standardized processes

5.2.1.5 Daily: Plans and organizes work in sufficient time to meet PWS requirements.

5.2.1.6 Daily: Use research to develop, implement and measure strategies

5.2.1.7 Daily: Maintain/follow all regulations and guidance that are applicable to the

WFWNC SOP.

5.2.2 WFWNC Director:

5.2.2.1 Daily: Maintain records depicting current and future strategic planning goals and objectives. A strong emphasis and steady goal of the WFWNC program is to achieve stable and consistent full-time employment, at wage categories that allow for a financially secure environment, as opposed to temporary or minimum wage positions.

This position shall ensure all contract employees are utilizing methods to achieve this overall outcome.

5.2.2.2 Daily: Manage WFWNC Employment Counselors ensuring compliance with PWS via functioning as a liaison to each Employment Counselor to ensure a cooperative & mutually beneficial synchronization of programs within WFWNC.

5.2.2.3 Daily: Create events that excite, educate, and energize staff towards involvement and support program synchronization. Propose new events to COR in writing, including impact of travel budget. If approved, execute and support event.

5.2.2.4 Daily: Coordinate with Yellow Ribbon Program Office, Family Programs Office, Survivor Outreach Services, Transition Assistance Advisor Office, Soldier Welfare, and Operational Support Offices to ensure all eligible candidates are made aware of Employment Services Program.

5.2.2.5 Daily: Ensure policy and training compliance for all contract employees. Submit all certifications to COR within 1 business day of receipt along with updated tracking database.

5.2.2.6 Monthly: Evaluate agency program performance against stated goals by compiling, organizing, and analyzing data to attain trend analysis. Submit written analysis to SSS Director and COR.

5.2.2.7 Monthly: Prepare and present report including key indicators/metrics, and status of COR identified WFWNC Program goals. The program will not be considered to be successful if eligible members are being placed in temporary or minimum wage (or close to minimum wage positions). All metrics are to be aimed at the time from intake to acceptance of employment, as well as the expected duration of the position, and pay-scale achieved. Submit to SSS Director, G1 and COR current metrics.

5.2.2.8 Quarterly: Make recommendations on WFWNC goals that shall become the foundation for short and long range planning. Prepare and present report including goals and recommendations for improvement based on historical trends. Submit to SSS Director and COR.

5.2.2.9 Annually: Prepare and submit BYR funding supporting documentation (metrics).

Submit to SSS Director and COR.

5.2.2.10 As Needed: Ensure WFWNC SOP remains consistent with NGB and State military regulations/policies. Submit proposed SOP updates to COR for approval within 5 business days of guiding regulation/policy updates.

5.2.2.11 As Needed: Establish, attend and facilitate various working groups to determine and implement best practices of the Work for Warrior NC program.

5.2.3 Marketing Director Tasks

5.2.3.1 Daily: Pre-Marketing Actions. Collect market evaluation data from official databases and various published studies and reports. Analyze market trends to use as a basis for formulating future advertising and marketing strategies and tactics.

5.2.3.2 Daily: Pre-Marketing Actions. Develop creative and innovative marketing solutions to promote WFWNC supported events, teaming and initiatives. This includes various methods of electronic and hard-copy forms of media, utilizing original illustrations and artwork across a variety of media to include camera-ready computerized graphics.

5.2.3.3 Daily: Pre-Marketing Actions. Submit to COR for pre-approval any advertising ideas and products.

5.2.3.4 Daily: Pre-Marketing Actions. Identify graphic arts/media products which are intended to be distributed to a media source. Submit to NCNG PAO for pre-approval prior to distribution.

5.2.3.5 Daily: Pre-Marketing Action. Draft press releases for media distribution. Submit to WFWNC Director or the NCNG PAO for pre-approval prior to publishing.

5.2.3.6 Daily: Pre-Marketing Action. Provide coordination for special national level recruiting and retention events.

5.2.3.7 Daily: Pre-Marketing Action. Ensure that WFWNC contract employees, RRB, and PAO are aware of conference dates and have the necessary tools (pamphlets, videos, business cards etc.) to promote their area. Ensure advertising is posted on www.facebook.com/workforwarriorsnc and www.linkedin.com/groups/5118915

5.2.3.8 Daily: Pre-Marketing Action. Develop a distribution plan for items produced locally to provide maximum advertising value and equitable support to each region within the State.

5.2.3.9 Daily: Marketing Actions. Coordinate all hard copy media press stages through printing.

5.2.3.10 Daily: Marketing Actions. Publish or distribute approved media only to the pre-approved distribution channels. No media produced/distributed shall result in a cost to the Gov’t by an outside agency.

5.2.3.11 Daily: Post-Marketing Actions. Receive and review After Action Reports assessing effectiveness of advertising and marketing programs from WFWNC contract employees and COR.

5.2.3.12 Daily: Post-Marketing Actions. Measure Return on Investment (ROI) of marketing programs and campaigns. Document both positive and negative results.

5.2.3.13 Daily: Digital Media Actions. Oversee WFWNC website

www.workforwarriorsnc.org, ensuring all content remains current and effective.

5.2.3.14 Daily: Digital Media Actions. Forward data from WFWNC website inquiries i.e.

leads and enlistments, to the appropriate personnel.

5.2.3.15 Daily: Digital Media Actions. Implement and optimize a variety of digital marketing services, including search engine optimization (SEO) for the WFWNC website and associated social media

5.2.3.16 Daily: Digital Media Actions: Oversee WFWNC social media platforms www.facebook.com/workforwarriorsnc and www.linkedin.com/groups/5118915 ensuring all content remains current and effective. Post minimum 15 social media post to each social media platform per event, at optimized day of the week/time of the day to ensure maximum exposure.

http://www.facebook.com/workforwarriorsnc http://www.linkedin.com/groups/5118915 http://www.workforwarriorsnc.org/ http://www.facebook.com/workforwarriorsnc http://www.linkedin.com/groups/5118915

5.2.3.17 Monthly: Website Actions. Provide analytics review of the WFWNC website.

5.2.3.18 Quarterly: Pre-Marketing Action. Develop/submit ideas for promotional items and giveaways. Items shall be designed to effectively attract target markets. Develop at least one item per quarter, depending upon funds availability.

5.2.3.19 Quarterly: Pre-Marketing Action. Provide report on market analysis; include options for program improvements. Submit to WFWNC Director and COR.

5.2.3.20 Quarterly: Pre-Marketing Action. Develop and build partnerships with State and local media organizations to maximize NCNG marketing efforts. Schedule and attend quarterly meetings to discuss National Guard marketing programs.

5.2.3.21 Quarterly: Post-Marketing Action. Prepare Marketing Return on Investment reports and tracks results. Submit to WFWNC Director and COR.

5.2.3.22 Quarterly: Post-Marketing Action. Provide After Action Reviews of quarterly marketing initiatives within one (1) week of WFWNC quarterly meetings. Submit to WFWNC Director and COR.

5.2.3.23 Annual: Marketing Action. Develop and distribute to the WFWNC employment counselors pre-approved informational brochures, pamphlets, etc. for distribution throughout North Carolina, stakeholders, Service Members and their families along with Recruiting and Retention Battalion (RRB) and PAO advertising and marketing events.

5.2.3.24 Attend at least four (4) hiring and networking conference events within NC designed to build better business relationships/partnerships with a goal of developing future hiring opportunities. Travel is contingent upon pre-approved travel authorization

5.2.4 Database Administrator / Alternate WFWNC Employment Counselor Tasks

5.2.4.1 Daily: Provide Salesforce Database (or BRASS RING if Salesforce is later replaced) administration support as necessary to ensure database reflects current employment information for all WFWNC locations. Requires the input of new data and error correction of current data of all WFWNC clients (Soldiers, Airmen, Spouses, and Dependents).

5.2.4.2 Daily: Ensure data coding is compatible with data entry system and procedural requirements.

5.2.4.3 Daily: Ensure Salesforce mainframe policy and data code changes are implemented.

5.2.4.4 Daily: Review, scan, and index records and update current information for all WFWNC eligible members.

5.2.4.5 Daily: Extract and release information according to specific criteria and in strict compliance with established policies, procedures and/or regulations.

5.2.4.6 Daily: Prepare responses to questions from client departments on specific Salesforce data for approval and release by Government.

5.2.4.7 Daily: Maintain Salesforce files, which includes but not limited to auditing for errors, creating, maintaining, and purging specified data file logs.

5.2.4.8 Daily: Resolve problems and inconsistencies with data while maintaining effective communication…