PWS_ATTACHMENT_B_REV._01.pdf

ATTACHMENT B

Quality Assurance Surveillance Plan: The QASP will consist of periodic inspections conducted by the COR or his/her designee. A surveillance report will be prepared by the KO and forwarded to the contractor. The contractor shall respond to any complaints and/or ratings of poor performance within five (5) calendar days, after receipt of the report.

MANAGEMENT SUPPORT RATING CRITERIA

CLIN PERFORMANCE OBJECTIVE INDICATORS OF SUCCESS

0001 Accident Prevent Plan Safety Officer has approved the Accident Prevention Plan

E-Verify contractor has verified all personnel working on this project through E-Verify.

Pre-Work Meeting

The contractor has attended the Pre-Work Meeting in accordance with the PWS.

Fee Collection

The contractor has performed all the fee collection duties 98% of the time with no outstanding or uncorrectable issues discovered during audits.

Gates and Locks

The contractor unlocked and locked all gates and locks within the specified times at least 99% of the time and in accordance with the Performance Work Statement

Record Keeping and Reporting

The contractor maintained a Daily Activity Log and submitted daily, weekly and monthly reports 98% of the time to the Park Manager or a designee of the Park Manager.

Reporting

The contractor reported 100% of all disturbances, incidents or suspicious activities, including all needed repairs and equipment malfunctions, to the Park Manager or a designee of the Park Manager.

Campground tours

The contractor performed 99% campground tours at the times designated and filled out and posted/removed all reservation cards in accordance with the Performance Work Statement. Contractor also displayed the Fee Booth signs and armed the Fee Booth 99% of the time the booth was left unattended.

Fee Booth Maintenance

The contractor performed general janitorial maintenance of the Fee Booth at least 95% of the time and in accordance with the

Visitor Assistance

The contractor exercised diplomacy and tact with campground visitors and provided visitors with the necessary materials and information in accordance with established procedures 99% of the time.

suspicious activities, including all needed repairs and equipment designated and filled out and posted/removed all reservation cards in accordance with the Performance Work Statement. Contractor also

1006 Fee Booth Maintenance The contractor performed general janitorial maintenance of the Fee visitors and provided visitors with the necessary materials and suspicious activities, including all needed repairs and equipment designated and filled out and posted/removed all reservation cards in accordance with the Performance Work Statement. Contractor also visitors and provided visitors with the necessary materials and suspicious activities, including all needed repairs and equipment designated and filled out and posted/removed all reservation cards in accordance with the Performance Work Statement. Contractor also visitors and provided visitors with the necessary materials and