W911XK-13-T-0064_DAO_Janitorial.pdf

CONTRACTING DIVISION

USACE DETROIT DISTRICT

477 MICHIGAN AVENUE, 7TH FLOOR

DETROIT MI 48226-4523

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

$16.5M

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

W911XK-13-T-0064 07-Aug-2013

b. TELEPHONE NUMBER

(313) 226-6474

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 19 Aug 2013

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

W911XK

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE H7M0200 16. ADMINISTERED BY

DETROIT AREA OFFICE

DETROIT DISTRICT, USAED 6309 W.JEFFERSON

DETROIT MI 48209-0258

TEL: FAX:

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

RICHARD D HAMILTON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

561720

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

W56MES30389227

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

1 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

X

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X

X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

W911XK-13-T-0064

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

TAS::96 4902::TAS

FFP

Base year for janitorial services at the Detroit area office from 01Sep2013 thru 31Aug2014.

FOB: Destination

MILSTRIP: W56MES30389227

PURCHASE REQUEST NUMBER: W56MES30389227

NET AMT

0002 12 Months

OPTION TAS::96 4902::TAS

FFP

Option year one (1) for janitorial services at the Detroit area office from 01Sep2014 thru 31Aug2015.

FOB: Destination

0003 12 Months

OPTION TAS::96 4902::TAS

FFP

Option year two (2) for janitorial services at the Detroit area office from 01Sep2015 thru 31Aug2016.

0004 12 Months

OPTION TAS::96 4902::TAS

FFP

Option year three (3) for janitorial services at the Detroit area office from 01Sep2016 thru 31Aug2017.

0005 12 Months

OPTION TAS::96 4902::TAS

FFP

Option year four (4) for janitorial services at the Detroit area office from 01Sep2017 thru 31Aug2018.

INSTRUCTIONS TO OFFERORS

INSTRUCTIONS TO OFFERORS:

1. All offerors are reminded to complete and submit with your quote all FAR and DFARS

Provisions related to Representations and Certifications.

2. Offerors shall complete and submit any additional full text certifications that are included in the solicitation. An offeror may also complete the certifications at https://www.sam.gov in lieu of completing the representations and certifications in this solicitation provided that all the FAR and DFARS certifications contained in the solicitation have been completed on line.

3. All offerors must be registered at https://www.sam.gov with the NAICS code that is shown on the front page of the SF1449 in Block 10 prior to submission of the quote.

4. Remember to sign the SF 1449 before submitting your quote.

5. Submit quotes via e-mail to LRE-Quotes@usace.army.mil and richard.d.hamilton@usace.army.mil.

NOTE: Failure to comply with the above instructions may result in an offeror not being eligible for award.

SCOPE OF WORK

Performance Work Statement

Janitorial Cleaning Services at the Detroit Area Office

1. Description of Services

1.1 Scope of Work

The contractor shall provide the management, supervision, manpower, equipment and all supplies necessary to provide custodial and related services at the Detroit area office for a base period of one

(1) year and four (4) option years as may be deemed necessary.

Site visit is recommended, but not required, by the Government to view the contracted cleaning service areas. See below list of responsible personnel for site visits:

POINTS OF CONTACT:

Jimmie Glover, (313) 226-3884 Email: Jimmie.L.Glover@usace.army.mil or

Chris Lindman, (313) 226-3856 Email: Christopher.V.Lindman@usace.army.mil

1.2 Contract Effort Required

General: The determination of the total daily productive man-hour requirements for the performance of all services specified herein is the sole responsibility of the bidder / offeror. It is of the utmost importance that the contractor use skilled and productive labor in order to satisfactorily furnish the required level of service specified in this contract.

Required Support Services: Full custodial basic services are to be received Monday through Friday except Federal representative holidays. Hours not provided on one day cannot be made up another day.

The contract requirements set forth herein this document are to be completed by the Contractor and the Government will implement the agreement of the contract requirements to ensure the contract provisions are met.

1.3 Services Required

The Contractor shall provide all services outlined in this contract. Quality cleaning is required, including full performance of all specified items beginning on the date specified in the contract.

Services normally shall be performed between the hours of 0630 and 1730. Carpet cleaning and/or special floor care work may be performed after the normal working hours of the building occupants, and with prior written approval of the COR. All services shall be performed within the normal five (5) day work week observed by the building occupants, including Federal Holidays, unless specifically approved by the COR. No work will be performed on weekends without prior written approval of the

COR.

1.4 General Information

1.4.1 Hours of Operation: The hours of operation for the base are 0630 to 1730, Monday through Friday. All buildings at the office operate on a five-day week, Monday through Friday schedule.

1.4.2 Recognized Holidays: The contractor is not required to provide custodial services on the recognized government holidays, as listed below:

New Years Day 1 January Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

Note: Any of the above holidays falling on a Saturday will be observed on the proceeding Friday, holidays falling on a Sunday will be observed on the following Monday.

1.4.3 SECURITY REQUIREMENTS:

a. All personnel employed by the contractor in the performance of the services specified in this contract or any representative of the Contractor entering the work area shall conform to all security regulations and rules which may be in effect during the contract period.

b. Clearance of Personnel ‐ All Contractor and Subcontractor employees entering the work site are required to have a FBI National Criminal History Check (fingerprint check) as well as a background check. There are two options of completing the fingerprint check:

Contractor may complete fingerprint cards at a local police station for each employee that will be working at the project location. The cost for the fingerprinting is the responsibility of the contractor. The completed fingerprint cards shall be provided to a Government Representative. The Government Representative will forward the cards to the USACE Security Office for initiation of the background check.

The preferred method recommended by the Government, at no cost to the contractor, is to complete the fingerprint cards at the 7th Floor Security Office of the McNamara Building, 477 Michigan Avenue, Detroit, Michigan.

It is anticipated that background check will take up to two weeks. The employee(s) shall not be allowed to work on site without approval from the Security Office.

c. Security Checks ‐ All employees must carry pictured identification at all times. They must show I.D. upon request by Government personnel. The Contractor's employees will be subject to such additional checks as may be deemed necessary to ensure that no violation of security rules has occurred.

d. Exclusion or Expulsion from the Site ‐ A negative FBI National Criminal History Check (fingerprint check) may result in the exclusion or expulsion of the Contractor employee from the site as determined by the Detroit District, Chief, Security & Law Enforcement. Additionally any failure to observe the security rules will also result in the potential exclusion or expulsion of Contractor employees from the site. Exclusion or expulsion of an employee resulting from a negative FBI National Criminal History Check (fingerprint check) or the failure of an employee to observe the security rules shall not be subject to the Disputes clause and shall not result in an increase in the contract amount.

1.4.4 SAFETY: The contractor, or any representative of the contractor, shall adhere to the COE Safety and Health Requirements Manual EM 385-1-1 dated 15 September 2008 and any applicable OSHA regulations.

1.5 Space Type

High Use Areas, Administrative (HAM): Areas to include, but not limited to, space that provides support for normal office functions, including restroom areas, which have heavy traffic.

1.6 Performance Objective

The Contractor shall accomplish all cleaning tasks to meet the requirements of this performance work statement and the Service Delivery Schedule (SDS). The minimum cleaning frequencies and standards are established in Paragraph 4 & Appendix A.

1.7 Basic Service Schedule

The contractor shall develop and maintain a service schedule for each area to achieve the performance standards as identified in this statement of work. Five days prior to the commencement of the contract, the contractor shall submit to the Contracting Officer (KO), a current service schedule indicating the days of the week, task, and frequency of services being performed. The contractor shall notify the Contracting Officer in writing of any pending changes to the schedule at least five days prior to the change implementation. The schedule shall be coordinated with, and a copy provided to, the Contracting Officer Representative (COR).

1.8 Full Custodial Basic Services.

Full custodial basic services include but are not limited to those services pertaining to basic cleaning (damp/dust mop, sweep, vacuum floors, spray buff, spot clean floors/rugs/carpet, remove trash, low dusting, clean glass/mirrors, clean drinking fountains, clean walk-off mats, general spot cleaning (i.e.

chairs etc. ) in designated areas of the facility. Spot clean/shampooing of dirty carpets is defined as an area of 2 square feet or less. All services shall be cleaned in accordance with Paragraph 4 & Appendix A

1.8.1 Full Custodial Restroom/Locker Room Cleaning Services. This service includes but is not limited to those services pertaining to full basic service except disinfectant shall be used to clean and disinfect all surface areas, descale showers, toilet bowls and urinals to maintain required and appropriate health standards for these public areas. This service also includes, but is not limited to, remove trash, sweep and mop floors, and re-supply restrooms and showers.

1.8.2 Periodic Cleaning Services. Periodic cleaning service includes but is not limited to perform high dusting (over seven feet), including ceiling vents and air vents. Carpet and flooring shall be cleaned in accordance with Paragraph 4 & Appendix A.

1.9 Emergency/Special Task/Special Events

Upon notification by the KO, the contractor shall perform janitorial services (as described in Paragraph 4 & Appendix A) for emergency, special task, and/or special events. In the event these services are required, the contract will be modified accordingly.

1.9.1 Emergencies may be such things as water removal due to roof leaks, pipe bursts or overflowing toilets. Response time shall be within one hour from time notified by the Government. Emergency response projects will not be large in magnitude. Typically, the government will not request the contractor to respond to an emergency cleanup of an area exceeding 300 square feet. Additional services may include removal and disposal of water and waste, mopping, carpet shampooing and sanitizing as the situation warrants.

1.9.2 The Government will endeavor to notify the Contractor of special event services at least one week prior to the service date. Typical services could include trash removal, vacuuming, mopping and restroom servicing.

1.10 Supervision

The Contractor representative shall be available when the contract work is in progress to receive notices, reports, or requests from the COR or his representative.

The Contractor shall furnish to the COR in writing, at least five (5) work days prior to the contract start date, the names, telephone numbers, and address of employees and on-site supervisor working on the premises.

It is policy of the USACE that the Government not direst or supervise the employees of the Contractor, directly or indirectly. The USACE will not direct how the contract work is to be performed, but the results of the performed work will be communicated directly to the on-site Contractor supervisor.

1.11 Qualifications of personnel

General Qualifications: The personnel employed by the Contractor shall be trained in custodial work.

The building shall be fully staffed beginning the first day of work under the contract. The Contractor’s employees shall be familiar with the building fire alarm system and trained on the procedures to follow in the event of a fire or other emergency.

Qualifications of Supervisory Employees: All Supervisory personnel engaged in directing work to be accomplished under this contract shall possess experience in directing cleaning type operation is a supervisory capacity for buildings of the approximate size of the building(s) to be cleaned under this contract. (Approximate total square footage: 5,600).

2. Service Delivery Summary (SDS)

Performance Objective Performance Objective

1. Provide full custodial basic service to area space types. All areas shall be cleaned to meet the quality and commercial standards for custodial services in accordance with the performance objectives. Paragraph 1.8 & Appendix A.

The contractor shall have no more than 5 valid customer complaints per month.

3. Provide emergency/special event cleaning services. All areas shall be cleaned to meet the quality and commercial standards for custodial services in accordance with the performance objectives. Paragraph 1.9 & Appendix A.

The contractor shall have no more than 1 valid customer complaints per quarter.

4. Contractor adheres to their quality plan.

Paragraph 5.

Periodic Inspection. QCP is fully executed 95% of the time.

5. Contractor notifies COR/Contracting in writing of changes to schedule 5 days in advance of change. Paragraph 1.7

Schedule changes received 5 days in advance 98% of the time.

3. Supplies, Materials, Equipment and Utilities

3.1 Furnished by the Government

3.1.1 Electrical power at existing outlets to operate equipment.

3.1.2 Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

3.1.3 Space will be provided in the building for storage of supplies and equipment, which will be used in the performance of work under this contract. The Contractor shall maintain the space in a neat condition and shall, at the expiration of the contract, return it to the Government in reasonably the same condition at the time of entering the contract. The Government will not be responsible in any way for damage or loss to the Contractors stored supplies, materials, or equipment replacement parts.

3.1.4 Contractor shall keep the Janitor’s closet clean

3.1.5 Heating and air conditioning of space to be cleaned during normal working hours of the building occupants.

3.1.6 The Custodial Contractor shall not remove recycling materials from the premises.

3.2 Furnished by the Contractor

3.2.1 All supplies and material necessary for the performance of work under this contract. The Contractor will indicate materials, which contain hazardous substances and provide a Material Safety Data Sheet(s) (MSDS) for the materials (References: OSHA, 29 CFR 1919, 1200 and PBS 5900.2C, Chapter 3, Section 14). The Contractor shall use products with recycled materials to the greatest extent possible. Preference should be given to concentrate cleaning products, which use ecologically sound packing, and are phosphate-free, non-corrosive, non-flammable, and fully biodegradable.

3.2.2 EPA’s Recommended Recovered Fiber Content Levels for Commercial/Industrial Sanitary Tissue Products. Sanitary tissue products include bathroom and facial tissue, paper towels, and general purpose industrial wipers. The Contractor shall ensure the use of environmentally preferable products and materials.

Custodial cleaning products required in the performance of this contract shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org/findaproduct/index.cfm). If it is determined that a product does not meet Government performance requirements, the Contractor shall submit a proposed alternative that would still meet the performance requirements with the lowest environmental impact. Products that fall under the EPA Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content.

Item Description Post consumer Fiber (%): Recovered Fiber (%):

Bathroom Tissue 20-60 20-100

Paper Towel 40-60 40-100

Plastic Trash Can Liners 10-100 N/A

General Purpose Industrial 40 40-100

3.2.3 Any material which the COR suspects not meeting Federal specifications shall not be used.

3.2.4 All necessary cleaning equipment including power driven floor-scrubbing machined, waxing, polishing machines, industrial type vacuum cleaners and all necessary motor trucks, etc. needed for the performance of work under this contract shall be furnished by the contractor. The equipment shall be sufficient and appropriate to accomplish the task, and meet all applicable OSHA standards. Note: The recommended sound unit level of vacuum cleaners shall not exceed 85 decibels.

3.2.5 No gasoline, kerosene, or similar flammables will be stored in the building.

3.3 Scheduling and Reporting Requirements

3.3.1 Prior to the contract start, and annually thereafter, the Contractor shall submit to the COR and annual schedule of all cleaning, The Contractor will develop a schedule of cleaning frequencies that accomplish the desired finished product. The Contractor will notify the COR at least three (3) days prior to starting any work that will affect the tenants, e.g. floor stripping.

4. Custodial Requirements

4.1 General

The Contractor, through innovation, technology, or other means, shall perform the required cleaning services at frequencies determined by the Contractor Officer Representative at the Detroit Area Office. Performance will be based on the Government’s evaluation of results, not the frequency or method of performance. The evaluation results will be based on, tenant satisfaction, Contractor and /or designee’s inspections. Best trade practices, etc. Final results will be the determining factor for the success or failure of this contract.

4.2 Cleaning Standards

4.2.1 Carpeting throughout the Building: Rugs and carper shall maintained clan of smudges and odors.

There shall not be any visible dirt, soil substances, spillage, or removal stains. There shall be no evidence of carpet fuzzing. For the purpose of this contract whenever the term carpet or carpeting is used, it is intended to include wall-to-wall carpeting as well as room size rugs and area rugs.

4.2.2 Entrances, Lobbies and Corridors: Floor surfaces shall be maintained according to the best trade practices. Floor surfaces shall be free of trash, debris, dirt, marks, or foreign matter. The floor surfaces shall normally have a uniform appearance without unsightly buildup. All surfaces shall be slip resistant.

4.2.3 Executive Space: Due to the high visibility and professional functions in these areas, the custodial services provided must be of the highest quality. These areas shall be completely free from removable dirt, dust, soil substances, stains, or marks.

4.2.4 Hard Floors, Resilient Tile Floors and Wood Floors: Floors surface shall be maintained according to the best trade practices. Floor surfaces shall be free of trash, debris, dirt, marks, or foreign matter. Floor surface requiring a finish shall normally have a uniform appearance without unsightly buildup. All surfaces shall be slip resistant.

Under no circumstances shall dry stripping methods be used to remove any blemishes or imperfections. The Contractor shall comply with methods prescribed in the National Institute of Building Science (NIBS) guidance manual, asbestos operations and maintenance work practices, when and where asbestos vinyl is identified. The COR shall provide NIBS guidance to the Contractor and complete listing of any or all asbestos vinyl tile within the location.

4.2.5 Interior Glass: Surfaces shall be cleaned on both sides of all interior and plate glass, including spandrel glass, lobby glass, atrium glass entrance and vestibule doors. Windows sashes, sills’ woodwork /metalwork and other glass surroundings shall be wiped free of drippings and marks. All glass surfaces shall be maintained clean, free of dirt, dust, and water drops.

4.2.6 Metal Surfaces: All Surfaces shall be maintained to ensure they are free of smears, smudges, stains, or other soil substances and present a uniform luster.

4.2.7 Mirrors, Wall Pictures, and Glass Surfaces: Surfaces shall be cleaned and free of obvious dirt and dust.

4.2.8 Restrooms (Includes Lounge Areas, Locker Rooms, Shower Stalls, Water Fountains, and Utility Sinks): All plumbing fixtures shall be clean, disinfected, and bright with no obvious dust, stains, streaks, soil substance, rust, mold, or encrustations. All floors and wall grout will be emptied and disinfected with new bags inserted at least once a day. There shall be no signs of obvious dust, soil substances, or dirt on the walls, mirrors, stalls, and metal surfaces. These areas shall present a clean and sanitized appearance and shall be maintained odor free.

4.2.9 Room cleaning (Including all spaces not specifically identified elsewhere in the Contract: All Space within the building shall be cleaned and show no signs of negligent custodial practices. Room furnishings and wall shall be free of obvious dirt, soil substances, and debris. All surfaces shall be maintained clean and free of spots, scuff marks, and spillage. In dusting of horizontal spaces, working papers shall not be disturbed. However, desk type items shall be lifted and dust removal from surrounding area.

4.2.10 Vending Areas and Brow Bag Room: A; areas that are included in the space and seating areas shall be cleaned and show no signs of obvious debris and trash. Counter, exterior of refrigerators. Coffee makers and microwaves shall be maintained clean and free of spillage, spots, smudges, or marks. The finished floor area shall be free of dirt, spots, spillage, and soil.

4.2.11 Spot Clean Carpets: Spot cleaning shall be accomplished by cleaning only the immediate affected area to remove any evidence of dirt, soil, debris, liquid stains, or foreign material that necessitated the cleaning.

4.2.12 Stairwells and landings: Surfaces shall be free of dirt, dust, spots, and spillage and defined above in room cleaning.

4.2.13 Trash /Debris /Collection: All trash and debris generated in and around the building shall be collected and moved to the designated areas specified by the tenant. Bags of trash and debris shall not be left in the public areas. The contractor shall comply with OSHA 29 CFR 1910.41. If a baler is available, corrugated materials will be baled.

4.2.14 Venetia /Vertical Blinds: Both sides of Venetian blinds slats and tape shall be dusted as required.

4.2.15 Walls and Wall Coverings: Obvious signs of water spots, soil substances, dust, smudges, and markings shall be removed from all surfaces.

4.2.16 Waste Baskets /Receptacles: Wastebaskets, trash receptacles, and recycling containers shall be maintained free of trash, debris, residue, and odor. Plastic bags shall be at a minimum thickness of 1.25 mils.

4.2.17 Wood paneling, Wainscoting, Crown Molding and other Wood Surfaces: Surfaces shall be free of dirt, dust, and streaks, with no buildup of cleaning /polishing materials and present a uniformed polished appearance.

4.2.18 Additional Requirements

a. Lights shall be used only in areas where work is actually being performed.

b. Mechanical equipment controls for heating, ventilation, and air-conditioning systems will not be adjusted by contractor’s employees.

c. Water faucets or valves shall be turned off after the required usage has been accomplished.

d. Report fires, hazardous conditions and items in need of repair to Area Engineer or Chief of

Operations.

e. Lock room security areas after cleaning and return keys to designated office.

f. Turn in lost and found articles to the Security Officer.

g. Notify the Area Engineer or Chief of Operations on duty when unauthorized or suspicious persons are seen on the premises.

APPENDIX A

Description of Services

High Use Areas, Administrative (HAM)

a. Daily in office Bldg. 414 and 412

1. Empty all wastebaskets and sweep all non-carpeted floors.

Vacuum all carpeted areas.

b. Daily in Lunchroom Bldg. 414

1. Vacuum floor, clean counters, tables, sink, and coffee area. Empty all trash containers and insert new liners.

c. Daily in Corridors, Entrance and vestibules Bldg. 414 and 412

1. Vacuum, clean drinking fountain.

d. Daily in Men’s and Women’s Restrooms, Locker Rooms, and Shower Room:

1. Clean and sanitize urinals, Commodes, tile, lavatories, deep sinks and partitions. Clean mirrors, tile, shelves fixtures and hand towel dispensers, sweep and wet mop (non-resilient tile surfaces) with germicidal disinfectant. Empty wastepaper baskets and trash containers.

e. Daily in Janitor Closet:

1. Clean and sanitize sink, clean shelves and fixtures, sweep and mop tile floor areas.

f. Weekly in all areas:

1. Dust desks, tables, file cabinets, bookshelves and office equipment. Mop and machine buff all resilient tile floors in rest rooms.

2. Wet mop rubberized floors in the two back office rooms.

g. Monthly in all areas:

1. Dust all office furniture, windowsills, picture frames and ledges using a chemically treated cloth. Dust all radiators, air vents and Venetian blinds using a treated cloth. Wash all wastebaskets and trash cans.

2. Sweep and wet mop floor of breezeway between Bldg. 414 and 412.

3. Spot clean carpets in Bldg. 414 and 412.

h. Quarterly in all areas:

1. High Dusting, dust light fixtures, tops of wall cabinets and refrigerator.

2. Clean all windows in Bldg. 414, Bldg. 412 and Breezeway.

i. Bi-annually in all areas:

1. Clean and shampoo all carpets.

j. Annually in all areas:

1. Wash all light fixtures.

2. Remove, wash and re-hang window blinds.

QUALITY ASSURANCE SURVEILLANCE

US Army Corps of Engineers, Janitorial Services for the Detroit Area Office, Detroit, MI

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

Purpose The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received. This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

Performance Management Approach The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the Contracting Officer to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program. The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

ROLES AND RESPONSIBILITIES

The Contracting Officer (KO) The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by an onsite technical representative and the contractor. The KO will be the Government authority for performance management, with input from onsite Government employees.

Local Technical Representative (TR) The Local Technical Representative will ensure proper Government surveillance of the contractor’s performance.

The TR will have the responsibility for completing QA monitoring forms, attachment 2, to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS under Custodial Requirements and also in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level may result in a deduction from the monthly amount.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

� Random monitoring, which shall be performed by the local Government staff.

Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the KO as opposed to the contractor. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the KO. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

Acceptable Quality Levels The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities such as those involving office cleaning, the desired performance level is established at 100 percent. Other levels of performance are keyed to the relative importance of the task to the overall mission performance at the US Army Corps of Engineers, Detroit Area Office- Detroit, MI.

QUALITY ASSURANCE DOCUMENTATION

The Performance Management Feedback Loop The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and is assessed using the performance monitoring techniques shown in Attachment 1.

Monitoring Forms The Government’s QA surveillance will be accomplished by the local technical representative and reported to the KO as needed. Concerns will be addressed first through written communications with the local cleaning staff. If these less formal communications fail to correct the quality issue, formal communications and documentation will be given to the KO for action. The local technical rep will retain a copy of all completed QA surveillance communications for review.

ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

Determining Performance

Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Reporting

At the end of each month, the local technical representative will summarize the overall results of the quality assurance surveillance of the contractor’s performance. This summary will be used as the basis for discussion of any quality concerns for the performance of this contract. For repeated concerns, the local rep will provide written documentation to the KO. This will enable the Government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

Reviews and Resolution

The KO may require the contractor’s project manager, or a designated alternate, to meet with the KO and other Government personnel as deemed necessary to discuss performance evaluation. The KO will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor;

however, if the need arises, the contractor will meet with the KO as often as required or per the contractor’s request. The agenda of the reviews may include:

� Monthly performance assessment data and trend analysis � Issues and concerns of both parties � Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis Recommendations for improved efficiency and/or effectiveness

The local technical rep must coordinate and communicate with the contractor and the KO to resolve issues and concerns regarding marginal or unacceptable performance.

The local technical rep and contractor should jointly formulate tactical and long-term courses of action.

Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification issued by the KO.

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels

Methods of Surveillance

Incentive (Positive and/or Negative) (Impact on Ktr payments)

General Office (Building 414 &

412) Cleaning to Contract Specifications

90% of office areas

90% Periodic Inspection of Completed Work

$25 per quadrant for reinspection

Clean Rest Rooms, Locker Rooms, and Showers to contract specifications

90% of all restrooms

90% Periodic Inspection of Completed Work

$25 per rest room, locker room, and showers reinspection

Clean Floors to contract specifications

90% of all floors 90% Periodic Inspection of Completed Work

$25 per quadrant for reinspection

Clean Kitchen, and Lunchroom to contract specifications

90% of kitchen and lunch room

90% Periodic Inspection of Completed Work

$25 per kitchenette/conference room

Clean Janitor Closet, Administrative Office and Executive Office to contract specifications

95% of all applicable areas

90% Periodic Inspection of Completed Work

$25 per shop reinspection

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE

MONITORING FORM

SERVICE or STANDARD:_____________________________________________________

SURVEY PERIOD:____________________________________________________________

SURVEILLANCE METHOD (Check):

_ Random Sampling _ 100% Inspection _ Periodic Inspection _ Customer Complaint

LEVEL OF SURVEILLANCE (Check):

_ Monthly _ Quarterly _ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______% Service Provider’s Performance (Check): _ Meets Standards

_ Does Not Meet Standards

Narrative of Performance During Survey Period:___________________________________

TR SIGNATURE: ___________________________________ DATE: _________________

TR NAME (PLEASE PRINT): _____________________________________________

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government

0005 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 POP 01-SEP-2013 TO

31-AUG-2014

N/A DETROIT AREA OFFICE

DETROIT DISTRICT, USAED 6309

W.JEFFERSON

DETROIT MI 48209-0258

H7M0200

0002 POP 01-SEP-2014 TO

31-AUG-2015

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 01-SEP-2015 TO

31-AUG-2016

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 01-SEP-2016 TO

31-AUG-2017

N/A (SAME AS PREVIOUS LOCATION)

0005 POP 01-SEP-2017 TO

31-AUG-2018

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.223-1 Biobased Product Certification MAY 2012 52.223-2 Affirmative Procurement of Biobased Products Under Service and Construction Contracts

JUL 2012

52.223-3 Hazardous Material Identification And Material Safety Data JAN 1997 52.223-5 Pollution Prevention and Right-to-Know Information MAY 2011 52.237-1 Site Visit APR 1984 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

252.203-7000 Requirements Relating to Compensation of Former DoD Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights JAN 2009 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

252.204-7011 Alternative Line Item Structure SEP 2011 252.223-7006 Prohibition On Storage And Disposal Of Toxic And

Hazardous Materials

APR 2012

252.225-7001 Buy American And Balance Of Payments Program DEC 2012

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

JUN 2012

252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.247-7023 Alt III Transportation of Supplies by Sea (JUN 2013) Alternate III MAY 2002

CLAUSES INCORPORATED BY FULL TEXT

52.204-7 CENTRAL CONTRACTOR REGISTRATION (DEC 2012)

(a) Definitions. As used in this provision--

Central Contractor Registration (CCR) database means the primary Government repository for Contractor information required for the conduct of business with the Government.

Data Universal Numbering System (DUNS) number means the 9-digit number assigned by Dun and Bradstreet, Inc.

(D&B) to identify unique business entities.

Data Universal Numbering System +4 (DUNS+4) number means the DUNS number assigned by D&B plus a 4-character suffix that may be assigned by a business concern. (D&B has no affiliation with this 4-character suffix.)

This 4-character suffix may be assigned at the discretion of the business concern to establish additional CCR records for identifying alternative Electronic Funds Transfer (EFT) accounts (see the FAR at Subpart 32.11) for the same parent concern.

Registered in the CCR database means that--

(1) The Offeror has entered all mandatory information, including the DUNS number or the DUNS+4 number, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14), into the CCR database; and

(2) The Government has validated all mandatory data fields, to include validation of the Taxpayer Identification Number (TIN) with the Internal Revenue Service (IRS), and has marked the record ``Active''. The Offeror will be required to provide consent for TIN validation to the Government as a part of the CCR registration process.

(b)(1) By submission of an offer, the offeror acknowledges the requirement that a prospective awardee shall be registered in the CCR database prior to award, during performance, and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation.

(2) The offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation “DUNS” or “DUNS +4” followed by the DUNS or DUNS +4 number that identifies the offeror's name and address exactly as stated in the offer. The DUNS number will be used by the Contracting Officer to verify that the offeror is registered in the CCR database.

(c) If the offeror does not have a DUNS number, it should contact Dun and Bradstreet directly to obtain one.

(1) An offeror may obtain a DUNS number--

(i) Via the Internet at http://fedgov.dnb.com/webform or if the offeror does not have internet access, it may call Dun and Bradstreet at 1-866-705-5711 if located within the United States; or

(ii) If located outside the United States, by contacting the local Dun and Bradstreet office. The offeror should indicate that it is an offeror for a U.S. Government contract when contacting the local Dun and Bradstreet office.

(2) The offeror should be prepared to provide the following information:

(i) Company legal business.

(ii) Tradestyle, doing business, or other name by which your entity is commonly recognized.

(iii) Company Physical Street Address, City, State, and Zip Code.

(iv) Company Mailing Address, City, State and Zip Code (if separate from physical).

(v) Company Telephone Number.

(vi) Date the company was started.

(vii) Number of employees at your location.

(viii) Chief executive officer/key manager.

(ix) Line of business (industry).

(x) Company Headquarters name and address (reporting relationship within your entity).

(d) If the Offeror does not become registered in the CCR database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered Offeror.

(e) Processing time, which normally takes 48 hours, should be taken into consideration when registering. Offerors who are not registered should consider applying for registration immediately upon receipt of this solicitation.

(f) Offerors may obtain information on registration at https://www.acquisition.gov.

(End of clause)

52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER SUBCONTRACT AWARDS

(JUNE 2013)

(a) Definitions. As used in this clause:

Executive means officers, managing partners, or any other employees in management positions.

First-tier subcontract means a subcontract awarded directly by the Contractor for the purpose of acquiring supplies or services (including construction) for performance of a prime contract. It does not include the Contractor's supplier agreements with vendors, such as long-term arrangements for materials or supplies that benefit multiple contracts and/or the costs of which are normally applied to a Contractor's general and administrative expenses or indirect costs.

Month of award means the month in which a contract is signed by the Contracting Officer or the month in which a first-tier subcontract is signed by the Contractor.

Total compensation means the cash and noncash dollar value earned by the executive during the Contractor's preceding fiscal year and includes the following (for more information see 17 CFR 229.402(c)(2)):

(1) Salary and bonus.

(2) Awards of stock, stock options, and stock appreciation rights. Use the dollar amount recognized for financial statement reporting purposes with respect to the fiscal year in accordance with the Financial Accounting Standards Board's Accounting Standards Codification (FASB ASC) 718, Compensation- Stock Compensation.

(3) Earnings for services under non-equity incentive plans. This does not include group life, health, hospitalization or medical reimbursement plans that do not discriminate in favor of executives, and are available generally to all salaried employees.

(4) Change in pension value. This is the change in present value of defined benefit and actuarial pension plans.

(5) Above-market earnings on deferred compensation which is not tax-qualified.

(6) Other compensation, if the aggregate value of all such other compensation (e.g., severance, termination payments, value of life insurance paid on behalf of the employee, perquisites or property) for the executive exceeds $10,000.

(b) Section 2(d)(2) of the Federal Funding Accountability and Transparency Act of 2006 (Pub. L. 109-282), as amended by section 6202 of the Government Funding Transparency Act of 2008 (Pub. L.

110-252), requires the Contractor to report information on subcontract awards. The law requires all reported information be made public, therefore, the Contractor is responsible for notifying its subcontractors that the required information will be made…