W911XK-13-T-0064_amd_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

1. CONTRACT ID CODE PAGE OF PAGES

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code)

9B. DATED (SEE ITEM 11)

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

CODE 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

W911XK-13-T-0064

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 19-Aug-2013 02:00 PM to 30-Aug-2013 02:00 PM.

The following have been modified:

QUALITY ASSURANCE SURVEILLANCE

US Army Corps of Engineers, Janitorial Services for the Detroit Area Office, Detroit, MI Appendix A

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

Purpose The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received. This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

Performance Management Approach The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the Contracting Officer to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program. The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

ROLES AND RESPONSIBILITIES

The Contracting Officer (KO) The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by an onsite technical representative and the contractor. The KO will be the Government authority for performance management, with input from onsite Government employees.

Local Technical Representative (TR) The Local Technical Representative will ensure proper Government surveillance of the contractor’s performance.

The TR will have the responsibility for completing QA monitoring forms, attachment 2, to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS under Custodial Requirements and also in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level may result in a deduction from the monthly amount.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

� Random monitoring, which shall be performed by the local Government staff.

Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the KO as opposed to the contractor. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the KO. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

Acceptable Quality Levels The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities such as those involving office cleaning, the desired performance level is established at 100 percent. Other levels of performance are keyed to the relative importance of the task to the overall mission performance at the US Army Corps of Engineers, Detroit Area Office- Detroit, MI.

QUALITY ASSURANCE DOCUMENTATION

The Performance Management Feedback Loop The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and is assessed using the performance monitoring techniques shown in Attachment 1.

Monitoring Forms The Government’s QA surveillance will be accomplished by the local technical representative and reported to the KO as needed. Concerns will be addressed first through written communications with the local cleaning staff. If these less formal communications fail to correct the quality issue, formal communications and documentation will be given to the KO for action. The local technical rep will retain a copy of all completed QA surveillance communications for review.

ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

Determining Performance

Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Reporting

At the end of each month, the local technical representative will summarize the overall results of the quality assurance surveillance of the contractor’s performance. This summary will be used as the basis for discussion of any quality concerns for the performance of this contract. For repeated concerns, the local rep will provide written documentation to the KO. This will enable the Government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

Reviews and Resolution

The KO may require the contractor’s project manager, or a designated alternate, to meet with the KO and other Government personnel as deemed necessary to discuss performance evaluation. The KO will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor;

however, if the need arises, the contractor will meet with the KO as often as required or per the contractor’s request. The agenda of the reviews may include:

� Monthly performance assessment data and trend analysis � Issues and concerns of both parties � Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis Recommendations for improved efficiency and/or effectiveness

The local technical rep must coordinate and communicate with the contractor and the KO to resolve issues and concerns regarding marginal or unacceptable performance.

The local technical rep and contractor should jointly formulate tactical and long-term courses of action.

Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification issued by the KO.

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

Required Services

(Tasks) Performance Standards

Acceptable Quality Levels

Methods of Surveillance

Incentive (Positive and/or Negative) (Impact on Ktr payments)

General Office (Building 414 &

412) Cleaning to Contract Specifications

90% of office areas

90% Periodic Inspection of Completed Work

$25 per quadrant for reinspection

Clean Rest Rooms, Locker Rooms, and Showers to contract specifications

90% of all restrooms

90% Periodic Inspection of Completed Work

$25 per rest room, locker room, and showers reinspection

Clean Floors to contract specifications

90% of all floors 90% Periodic Inspection of Completed Work

$25 per quadrant for reinspection

Clean Kitchen, and Lunchroom to contract specifications

90% of kitchen and lunch room

90% Periodic Inspection of Completed Work

$25 per kitchenette/conference room

Clean Janitor Closet, Administrative Office and Executive Office to contract specifications

95% of all applicable areas

90% Periodic Inspection of Completed Work

$25 per shop reinspection

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE

MONITORING FORM

SERVICE or STANDARD:_____________________________________________________

SURVEY PERIOD:____________________________________________________________

SURVEILLANCE METHOD (Check):

_ Random Sampling _ 100% Inspection _ Periodic Inspection _ Customer Complaint

LEVEL OF SURVEILLANCE (Check):

_ Monthly _ Quarterly _ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______% Service Provider’s Performance (Check): _ Meets Standards

_ Does Not Meet Standards

Narrative of Performance During Survey Period:___________________________________

TR SIGNATURE: ___________________________________ DATE: _________________

TR NAME (PLEASE PRINT): _____________________________________________

SCOPE OF WORK

Performance Work Statement

Janitorial Cleaning Services at the Detroit Area Office

1. Description of Services

1.1 Scope of Work

The contractor shall provide the management, supervision, manpower, equipment and all supplies necessary to provide custodial and related services at the Detroit area office for a base period of one (1) year and four (4) option years as may be deemed necessary.

Site visit is recommended, but not required, by the Government to view the contracted cleaning service areas. See below list of responsible personnel for site visits:

POINTS OF CONTACT:

Jimmie Glover, (313) 226-3884 Email: Jimmie.L.Glover@usace.army.mil or

Chris Lindman, (313) 226-3856 Email: Christopher.V.Lindman@usace.army.mil

1.2 Contract Effort Required

General: The determination of the total daily productive man-hour requirements for the performance of all services specified herein is the sole responsibility of the bidder / offeror. It is of the utmost importance that the contractor use skilled and productive labor in order to satisfactorily furnish the required level of service specified in this contract.

Required Support Services: Full custodial basic services are to be received Monday through Friday except Federal representative holidays. Hours not provided on one day cannot be made up another day.

The contract requirements set forth herein this document are to be completed by the Contractor and the Government will implement the agreement of the contract requirements to ensure the contract provisions are met.

1.3 Services Required

The Contractor shall provide all services outlined in this contract. Quality cleaning is required, including full performance of all specified items beginning on the date specified in the contract.

Services normally shall be performed between the hours of 0630 and 1730. Carpet cleaning and/or special floor care work may be performed after the normal working hours of the building occupants, and with prior written approval of the Government. All services shall be performed within the normal five (5) day work week observed by the building occupants, including Federal Holidays, unless specifically approved by the COR. No work will be performed on weekends without prior written approval of the Government.

1.4 General Information

1.4.1 Hours of Operation: The hours of operation for the base are 0630 to 1730, Monday through Friday. All buildings at the office operate on a five-day week, Monday through Friday schedule.

1.4.2 Recognized Holidays: The contractor is not required to provide custodial services on the recognized government holidays, as listed below:

New Years Day 1 January Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

Note: Any of the above holidays falling on a Saturday will be observed on the proceeding Friday, holidays falling on a Sunday will be observed on the following Monday.

1.4.3 SECURITY REQUIREMENTS:

a. All personnel employed by the contractor in the performance of the services specified in this contract or any representative of the Contractor entering the work area shall conform to all security regulations and rules which may be in effect during the contract period.

b. Clearance of Personnel All Contractor and Subcontractor employees entering the work site are required to have a FBI National Criminal History Check (fingerprint check) as well as a background check. There are two options of completing the fingerprint check:

Contractor may complete fingerprint cards at a local police station for each employee that will be working at the project location. The cost for the fingerprinting is the responsibility of the contractor. The completed fingerprint cards shall be provided to a Government Representative. The Government Representative will forward the cards to the USACE Security Office for initiation of the background check.

The preferred method recommended by the Government, at no cost to the contractor, is to complete the fingerprint cards at the 7th Floor Security Office of the McNamara Building, 477 Michigan Avenue, Detroit, Michigan. Security POC is SGT Christopher Muldoon at 313- 226-3444.

It is anticipated that background check will take up to two weeks. The employee(s) shall not be allowed to work on site without approval from the Security Office.

c. Security Checks All employees must carry pictured identification at all times. They must show I.D. upon request by Government personnel. The Contractor's employees will be subject to such additional checks as may be deemed necessary to ensure that no violation of security rules has occurred.

d. Exclusion or Expulsion from the Site A negative FBI National Criminal History Check (fingerprint check) may result in the exclusion or expulsion of the Contractor employee from the site as determined by the Detroit District, Chief, Security & Law Enforcement. Additionally any failure to observe the security rules will also result in the potential exclusion or expulsion of Contractor employees from the site. Exclusion or expulsion of an employee resulting from a negative FBI National Criminal History Check (fingerprint check) or the failure of an employee to observe the security rules shall not be subject to the Disputes clause and shall not result in an increase in the contract amount.

1.4.4 SAFETY: The contractor, or any representative of the contractor, shall adhere to the COE Safety and Health Requirements Manual EM 385-1-1 dated 15 September 2008 and any applicable OSHA regulations.

1.5 Space Type

High Use Areas, Administrative (HAM): Areas to include, but not limited to, space that provides support for normal office functions, including restroom areas, which have heavy traffic.

1.6 Performance Objective

The Contractor shall accomplish all cleaning tasks to meet the requirements of this performance work statement and the Service Delivery Schedule (SDS). The minimum cleaning frequencies and standards are established in Paragraph 4 & Appendix A.

1.7 Basic Service Schedule

The contractor shall develop and maintain a service schedule for each area to achieve the performance standards as identified in this statement of work. Five days prior to the commencement of the contract, the contractor shall submit to the Contracting Officer (KO), a current service schedule indicating the days of the week, task, and frequency of services being performed. The contractor shall notify the Contracting Officer in writing of any pending changes to the schedule at least five days prior to the change implementation. The schedule shall be coordinated with, and a copy provided to, the Contracting Officer Representative (COR).

1.8 Full Custodial Basic Services.

Full custodial basic services include but are not limited to those services pertaining to basic cleaning (damp/dust mop, sweep, vacuum floors, spray buff, spot clean floors/rugs/carpet, remove trash, low dusting, clean glass/mirrors, clean drinking fountains, clean walk-off mats, general spot cleaning (i.e.

chairs etc. ) in designated areas of the facility. Spot clean/shampooing of dirty carpets is defined as an area of 2 square feet or less. All services shall be cleaned in accordance with Paragraph 4 & Appendix A

1.8.1 Full Custodial Restroom/Locker Room Cleaning Services. This service includes but is not limited to those services pertaining to full basic service except disinfectant shall be used to clean and disinfect all surface areas, descale showers, toilet bowls and urinals to maintain required and appropriate health standards for these public areas. This service also includes, but is not limited to, remove trash, sweep and mop floors, and re-supply restrooms and showers.

1.8.2 Periodic Cleaning Services. Periodic cleaning service includes but is not limited to perform high dusting (over seven feet), including ceiling vents and air vents. Carpet and flooring shall be cleaned in accordance with Paragraph 4 & Appendix A.

1.9 Emergency/Special Task/Special Events

Upon notification by the KO, the contractor shall perform janitorial services (as described in Paragraph 4 & Appendix A) for emergency, special task, and/or special events. In the event these services are required, the contract will be modified accordingly.

1.9.1 Emergencies may be such things as water removal due to roof leaks, pipe bursts or overflowing toilets. Response time shall be within one hour from time notified by the Government. Emergency response projects will not be large in magnitude. Typically, the government will not request the contractor to respond to an emergency cleanup of an area exceeding 300 square feet. Additional services may include removal and disposal of water and waste, mopping, carpet shampooing and sanitizing as the situation warrants.

1.9.2 The Government will endeavor to notify the Contractor of special event services at least one week prior to the service date. Typical services could include trash removal, vacuuming, mopping and restroom servicing.

1.10 Supervision

The Contractor representative shall be available when the contract work is in progress to receive notices, reports, or requests from the COR or his representative.

The Contractor shall furnish to the COR in writing, at least five (5) work days prior to the contract start date, the names, telephone numbers, and address of employees and on-site supervisor working on the premises.

It is policy of the USACE that the Government not direct or supervise the employees of the Contractor, directly or indirectly. The USACE will not direct how the contract work is to be performed, but the results of the performed work will be communicated directly to the on-site Contractor supervisor.

1.11 Qualifications of personnel

General Qualifications: The personnel employed by the Contractor shall be trained in custodial work.

The building shall be fully staffed beginning the first day of work under the contract. The Contractor’s employees shall be familiar with the building fire alarm system and trained on the procedures to follow in the event of a fire or other emergency.

Qualifications of Supervisory Employees: All Supervisory personnel engaged in directing work to be accomplished under this contract shall possess experience in directing cleaning type operation is a supervisory capacity for buildings of the approximate size of the building(s) to be cleaned under this contract. (Approximate total square footage: 6,300).

2. Service Delivery Summary (SDS)

Performance Objective Performance Objective

1. Provide full custodial basic service to area space types. All areas shall be cleaned to meet the quality and commercial standards for custodial services in accordance with the performance objectives. Paragraph 1.8 & Appendix A.

The contractor shall have no more than 5 valid customer complaints per month.

3. Provide emergency/special event cleaning services. All areas shall be cleaned to meet the quality and commercial standards for custodial services in accordance with the performance objectives. Paragraph 1.9 & Appendix A.

The contractor shall have no more than 1 valid customer complaints per quarter.

4. Contractor adheres to their quality plan.

Paragraph 5.

Periodic Inspection. QCP is fully executed 95% of the time.

5. Contractor notifies COR/Contracting in writing of changes to schedule 5 days in advance of change. Paragraph 1.7

Schedule changes received 5 days in advance 98% of the time.

3. Supplies, Materials, Equipment and Utilities

3.1 Furnished by the Government

3.1.1 Electrical power at existing outlets to operate equipment.

3.1.2 Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

3.1.3 Space will be provided in the building for storage of supplies and equipment, which will be used in the performance of work under this contract. The Contractor shall maintain the space in a neat condition and shall, at the expiration of the contract, return it to the Government in reasonably the same condition at the time of entering the contract. The Government will not be responsible in any way for damage or loss to the Contractors stored supplies, materials, or equipment replacement parts.

3.1.4 Contractor shall keep the Janitor’s closet clean

3.1.5 Heating and air conditioning of space to be cleaned during normal working hours of the building occupants.

3.1.6 The Custodial Contractor shall not remove recycling materials from the premises.

3.1.7 Sanitary tissue products including toilet paper, facial tissue and paper towels.

3.1.8 Hand soap and trash bags.

3.2 Furnished by the Contractor

3.2.1 All supplies and material necessary for the performance of work under this contract. The Contractor will indicate materials, which contain hazardous substances and provide a Material Safety Data Sheet(s) (MSDS) for the materials (References: OSHA, 29 CFR 1919, 1200 and PBS 5900.2C, Chapter 3, Section 14).

The Contractor shall use products with recycled materials to the greatest extent possible. Preference should be given to concentrate cleaning products, which use ecologically sound packing, and are phosphate-free, non-corrosive, non-flammable, and fully biodegradable.

3.2.2 EPA’s The Contractor shall ensure the use of environmentally preferable products and materials.

Custodial cleaning products required in the performance of this contract shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org/findaproduct/index.cfm). If it is determined that a product does not meet Government performance requirements, the Contractor shall submit a proposed alternative that would still meet the performance requirements with the lowest environmental impact. Products that fall under the EPA Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content.

3.2.3 Any material which the COR suspects not meeting Federal specifications shall not be used.

3.2.4 All necessary cleaning equipment including power driven floor-scrubbing machined, waxing, polishing machines, industrial type vacuum cleaners and all necessary motor trucks, etc. needed for the performance of work under this contract shall be furnished by the contractor. The equipment shall be sufficient and appropriate to accomplish the task, and meet all applicable OSHA standards. Note: The recommended sound unit level of vacuum cleaners shall not exceed 85 decibels.

3.2.5 No gasoline, kerosene, or similar flammables will be stored in the building.

3.3 Scheduling and Reporting Requirements

3.3.1 Prior to the contract start, and annually thereafter, the Contractor shall submit to the COR and annual schedule of all cleaning, The Contractor will develop a schedule of cleaning frequencies that accomplish the desired finished product. The Contractor will notify the COR at least three (3) days prior to starting any work that will affect the tenants, e.g. floor stripping.

4. Custodial Requirements

4.1 General

The Contractor, through innovation, technology, or other means, shall perform the required cleaning services at frequencies determined by the Contractor Officer Representative at the Detroit Area Office. Performance will be based on the Government’s evaluation of results, not the frequency or method of performance. The evaluation results will be based on, tenant satisfaction, Contractor and /or designee’s inspections. Best trade practices, etc. Final results will be the determining factor for the success or failure of this contract.

4.2 Cleaning Standards

4.2.1 Carpeting throughout the Building: Rugs and carper shall maintained clan of smudges and odors.

There shall not be any visible dirt, soil substances, spillage, or removal stains. There shall be no evidence of carpet fuzzing. For the purpose of this contract whenever the term carpet or carpeting is used, it is intended to include wall-to-wall carpeting as well as room size rugs and area rugs.

4.2.2 Entrances, Lobbies and Corridors: Floor surfaces shall be maintained according to the best trade practices. Floor surfaces shall be free of trash, debris, dirt, marks, or foreign matter. The floor surfaces shall normally have a uniform appearance without unsightly buildup. All surfaces shall be slip resistant.

4.2.3 Executive Space: Due to the high visibility and professional functions in these areas, the custodial services provided must be of the highest quality. These areas shall be completely free from removable dirt, dust, soil substances, stains, or marks.

4.2.4 Hard Floors, Resilient Tile Floors and Wood Floors: Floors surface shall be maintained according to the best trade practices. Floor surfaces shall be free of trash, debris, dirt, marks, or foreign matter. Floor surface requiring a finish shall normally have a uniform appearance without unsightly buildup. All surfaces shall be slip resistant.

Under no circumstances shall dry stripping methods be used to remove any blemishes or imperfections.

The Contractor shall comply with methods prescribed in the National Institute of Building Science (NIBS) guidance manual, asbestos operations and maintenance work practices, when and where asbestos vinyl is identified. The COR shall provide NIBS guidance to the Contractor and complete listing of any or all asbestos vinyl tile within the location.

4.2.5 Interior Glass: Surfaces shall be cleaned on both sides of all interior and plate glass, including spandrel glass, lobby glass, atrium glass entrance and vestibule doors. Windows sashes, sills’ woodwork /metalwork and other glass surroundings shall be wiped free of drippings and marks. All glass surfaces shall be maintained clean, free of dirt, dust, and water drops.

4.2.6 Metal Surfaces: All Surfaces shall be maintained to ensure they are free of smears, smudges, stains, or other soil substances and present a uniform luster.

4.2.7 Mirrors, Wall Pictures, and Glass Surfaces: Surfaces shall be cleaned and free of obvious dirt and dust.

4.2.8 Restrooms (Includes Lounge Areas, Locker Rooms, Shower Stalls, Water Fountains, and Utility Sinks): All plumbing fixtures shall be clean, disinfected, and bright with no obvious dust, stains, streaks, soil substance, rust, mold, or encrustations. All floors and wall grout will be emptied and disinfected with new bags inserted at least once a day. There shall be no signs of obvious dust, soil substances, or dirt on the walls, mirrors, stalls, and metal surfaces. These areas shall present a clean and sanitized appearance and shall be maintained odor free. Sanitary tissue products shall be restocked as needed.

4.2.9 Room cleaning (Including all spaces not specifically identified elsewhere in the Contract: All Space within the building shall be cleaned and show no signs of negligent custodial practices. Room furnishings and wall shall be free of obvious dirt, soil substances, and debris. All surfaces shall be maintained clean and free of spots, scuff marks, and spillage. In dusting of horizontal spaces, working papers shall not be disturbed. However, desk type items shall be lifted and dust removal from surrounding area.

4.2.10 Vending Areas and Brown Bag Room: All areas that are included in the space and seating areas shall be cleaned and show no signs of obvious debris and trash. Counter, exterior of refrigerators. Coffee makers and microwaves shall be maintained clean and free of spillage, spots, smudges, or marks. The finished floor area shall be free of dirt, spots, spillage, and soil.

4.2.11 Spot Clean Carpets: Spot cleaning shall be accomplished by cleaning only the immediate affected area to remove any evidence of dirt, soil, debris, liquid stains, or foreign material that necessitated the cleaning.

4.2.12 Stairwells and landings: Surfaces shall be free of dirt, dust, spots, and spillage and defined above in room cleaning.

4.2.13 Trash /Debris /Collection: All trash and debris generated in and around the building shall be collected and moved to the designated areas specified by the tenant. Bags of trash and debris shall not be left in the public areas. The contractor shall comply with OSHA 29 CFR 1910.41. If a baler is available, corrugated materials will be baled.

4.2.14 Venetia /Vertical Blinds: Both sides of Venetian blinds slats and tape shall be dusted as required.

4.2.15 Walls and Wall Coverings: Obvious signs of water spots, soil substances, dust, smudges, and markings shall be removed from all surfaces.

4.2.16 Waste Baskets /Receptacles: Wastebaskets and trash receptacles shall be maintained free of trash, debris, residue, and odor.

4.2.17 Wood paneling, Wainscoting, Crown Molding and other Wood Surfaces: Surfaces shall be free of dirt, dust, and streaks, with no buildup of cleaning /polishing materials and present a uniformed polished appearance.

4.2.18 Additional Requirements

a. Lights shall be used only in areas where work is actually being performed.

b. Mechanical equipment controls for heating, ventilation, and air-conditioning systems will not be adjusted by contractor’s employees.

c. Water faucets or valves shall be turned off after the required usage has been accomplished.

d. Report fires, hazardous conditions and items in need of repair to Area Engineer or Chief of

Operations.

e. Lock room security areas after cleaning and return keys to designated office.

f. Turn in lost and found articles to the Security Officer.

g. Notify the Area Engineer or Chief of Operations on duty when unauthorized or suspicious persons are seen on the premises.

(End of Summary of Changes)