Performance_Work_Statement_PWS.pdf

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

Western Hemisphere Institute for Security

Cooperation Web Site Development

PARTI

1.0 General: This is a non-personal services contract to provide web development services in suppo11 of Western Hemisphere Institute for Security Cooperation (WHINSEC). The Government shall not exercise any supervision or control over contractor employees performing services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items necessary to perform information technology support services set forth in this performance Work Statement; except as specified in Part 3 below as government furnished property and services.

1.2 Background: The Western Hemisphere Institute for Security Cooperation (WHlNSEC) strives to be the premier academic institution for the Western Hemisphere. Through educational and training courses and strategic dialogue in support of policy objectives, the WHINSEC works with senior civilian and military security and defense officials from 1he region to build strong, sustainable networks of security and defense leaders and institutions. In so doing, WHINSEC promotes greater understanding of US policy, mutually supportive approaches to security challenges. and improved, sustainable institutional capacity.

1.3 Objective: The purpose of this requirement is to obtain web development services in support of the development of a new public Internet website presence for the Western Hemisphere Institute for Security

Cooperation (WHINSEC). Using a phased approach, the Contactor shall design, develop and build a website that includes functionality, navigation and layout, content, menu options, architecture and security, and enhancements as outlined below in Part 5. To perform this work successfully requires special and expert knowledge, skills and experience in disciplines not resident within WHINSEC. The specific work effort related to these areas will be explained, prioritized, and further clarified on a regular basis by the Contractor Officer Representative (COR).

The website's target audience is: WHINSEC stakeholders (Office of the Secretary of Defense - OSD and

Congress (US policy makers); senior civilian and security and defense officials from the Western

Hemisphere; partner institutions in the Western Hemisphere; prospective students; and alumni. The vendor can coordinate with the COR to interview key WHJNSEC staff, faculty and alumni, as available, to ensure that the new site design is effectively addressing goats and audiences.

1.4 Period of Performance: The period of performance is not to exceed six months from date of award.

1.5 Operational Information:

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program

(QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor's quality control program is the means by which it assures itself that work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Part VII, "Performance Requirements Summary". After acceptance of the quality control plan, the contractor shall receive the contracting officer's acceptance in writing of any proposed change to the QC system. The QCP proposed in the solicitation shall be incorporated into the contract award. The Contractor shall provide a Quality Control Plan (QCP) within five business days after start of the Contract for government review and approval at the contract Presentation Conference.

The Offeror's QCP shall be detailed containing a systematic approach to monitor daily operations of key and essential functions for providing quality service to the Government; i.e. discrepancy identification procedures, corrective action procedures, prevention procedures for occurrence/re-occurrence of discrepancies, trend analysis usage, and customer feedback utilization. Such QCP requirements will increase the likelihood of successful contract performance.

1.5.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The contractor shall develop and implement procedures to identify prevent and ensure non-recurrence of defective services.

1.5.3 Recognized Holidays: The contractor will not be required to work the holidays listed in the table below.

New Year's Day

Birthday of Martin Luther King Jr.

Washington's Birthday

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

1.5.4 Government Office Closures: When contractor employees are not allowed access to the worksite due to emergency closures (i.e., severe weather. coop exercises, etc.), the contractor employees can report to an alternate duty location (situational telework) upon coordination and approval of the

Contracting Officer (KO) or the Contracting Officer's Representative (COR).

1.5.5 Hours of Operation: The Contractor shall perform the required services between the hours of

0800 and 1700 Monday through Friday except Federal holidays, listed in 1.5.3, or when the Government facility is closed.

1.5.6 Place of Performance: The principle place of performance is the contractor facility with meetings via Web video tools or VTC platforms as needed. Biweekly physical presence is required for coordination and web development status progress government reserves the right to choose the dates and time. WHINSEC is located at 7301 Baltzell Ave. Bldg 396, Fort Benning, GA 31820.

1.5.7 Type of Contract: A firm fixed price contract will be awarded.

1.5.8 Security Requirements: The contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/proprietary information which may involve the contractor or the contractor's personnel or to which they may have access may subject the contractor and/or the contractor's employees to criminal liability. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. All programs and materials developed at government expense during the course of this contract are the property of the government.

The contractor shall be responsible for safeguarding all government property provided for contractor use.

When contractors leave work locations, government facilities, equipment, and materials shall be secured.

1.5.9 Special Qualifications: The Government anticipates the following qualifications will be required to perform this effort: (See detailed requirements under Part 5 Specific Tasks): Contractor must demonstrate a minimum of S years of experience working with federal government organizations; 5 years of experience in cloud and FedRAMP knowledge; 3 years of experience in designing higher education websites; demonstrated expertise in the following web development languages: Java, HTML-5, SQL, PHP, and open source code; working knowledge and at least 2 years of experience in the following CMS platforms: WorPress, Drupal, and Joomla; and working knowledge of how best to implement multilingual websites. At least one qualified personnel must be performing PWS task no later 1han five days after the contract is awarded.

1.5.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance and status of web development. Additionally, a 'Kick-off or Start Conference is also conducted at the start of the Period of Performance (POP) for the Contractor to provide a 'Plan of Action" on how they intended to complete all tasks, staffing plan and to ensure that all parties have a good understanding of the scope of the contract, and help manage any expectations of performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the

Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.11 Reports: All written deliverables shall meet AR 25-50: Preparing and Managing correspondence standards (grammatically correct and technically accurate) required for publication. The Contractor shall deliver all end items specified in the Performance Work Statement as well as the required work control documentation to the Contracting Officer Representative (COR). The COR will review the Contractors' deliverable in accordance with all specifications stated in the performance work statement. Only the COR or authorized Government alternates (ACOR or SCOR) have the authority to inspect, accept or reject deliverables. The acceptance ofa deliverable and satisfactory work performance required herein will be based on the timeliness and accuracy of the services at WHINSEC. Copies of all invoices, inspection. and acceptance and/ or rejection reports within the Work Area Work Flow (WAWF - iRAPT) system will be maintained within the system. Signed hardcopy of all Monthly Status Reports shall be given to the COR prior to submission. The Contractor shall submit all required deliverables and other correspondence to the

COR IAW with the deliverable schedule.

1.5.12 Contract Manager: The Contractor shall provide a project/contract manager no later than five days after contract is awarded who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during normal business hours as outlined above, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

The Contractor shall be responsible for managing and overseeing the activities of all contractor personnel.

as well as any subcontractor efforts used in performance of this effort. The contractor's management responsibilities will include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the Performance Work Statement

(PWS). Resumes shall be submitted for employees assigned to perform under this PWS will contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences will be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

1.5.13 Key Personnel: The following personnel are considered key by the Government: Contract personnel performing in support of this contract are designated as key personnel.

The contractor will notify the KO in writing of any changes to key personnel prior to their reassignment from the position. The contractor will provide resumes of proposed replacement personnel.

1.5.14 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones. and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Provisions of the Privacy Act may apply to some records and reports maintained by the contractor.

1.5.15 Contractor Travel: Travel is not required.

1.5.16 Organizational Conflict of lnterest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information. budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such

OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the

Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCl cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.17 Safety: Contractor shall comply with all Federal. State and local authorities having jurisdiction.

and with safety and fire regulations promulgated by the Department of Labor (OSHA) under Title 29, Section 1900 of the Code of Federal Regulations. Contractor is solely responsible for compliance and cost of compliance with Federal, State and local laws and regulations. Contractor shall provide written notification to the Contracting Officer within twenty-four (24) hours of being notified by any Federal.

State or local agency that a safety law and/or regulation has been violated. This report shall provide at a minimum the following: time and date of the occurrence, a description of the violation, required corrective action(s), and a projected correction date.

1.5.18 Inspection and Acceptance Criteria: In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the

COR's findings within 15 workdays of normally scheduled review. The COR or technical representative will review all deliverables for review and comment/acceptance. Government acceptance will be based upon the deliverables meeting accepted professional standards for technical content, workmanship, and relevance to stated functional task requirements. In the event of a rejected deliverable, the COR will notify the contractor in writing as for the specific reasons why the deliverable was rejected. The contractor shall have 2 business days to correct the rejected deliverable and return it to the COR.

1.5.19 Section 508 Compliance: All Electronic and Information Technology (ElT) procured through this task must meet the applicable accessibility standards at 36 CFR 1194. If the applicable accessibility standards have not been identified prior to award, they may be incorporated after award. Such action after award may be a basis for the vendor requesting an equitable adjustment. 36 CFR 1194 implements Section

508 of the Rehabilitation Act of 1973, as amended.

1.6 Other Security Considerations

1.6.1 Anti-Terrorism Level I Training: All contractor employees, to include subcontractor employees, requiring access Army installations facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.ifcom.mil.

1.6.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall comply with applicable installation facility and area commander installation/ facility access and local security policies and procedures; as outlined in MCOE Regulation I90-13.

Installation Access Control (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office. Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD. HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change the

Government may require changes in contractor security matters or processes.

1.6.3 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after completion of training.

1.6.4 Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a government info system must be registered in the Army Training Certification

Tracking System (ATCTS) at commencement of services.

1.6.5 OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete

Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.6 Information assurance (IA)/Cyber Awareness training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training/testing before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.0 I, DoD 8570.01-M and AR 25-2.

1.6.7 Information assurance (IA)/information technology (IT)certification: Per DoD 8570.01-M.

DFARS 252.239.700 I and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.8 Combatting Trafficking in Persons (CTIP) training: Per DoDl 2200.0I Combating Trafficking in

Persons (CTIP), all DoD Military and Civilian Personnel are required to receive annual refresher training on CTIP. Although not mandatory for Contractors, completion is strongly encouraged. Contractors are not required to train their personnel on CTlP; however, Federal Acquisition Regulation (FAR) subpart

22.17 (Reference (j)) states that the presence or a CTIP awareness program is a factor for the contracting officer to consider as a mitigating factor when determining remedies.

http://jko.ifcom.mil/

PART II

DEFINITIONS AND ACRONYMS

2. I Definitions:

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer (KO). A person duly appointed with the authority to enter into and administer contracts on behalf of the U.S. Government.

Contracting Officer's Representative (COR}. An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the

Contractor as long as that direction is within the scope of the contract, docs not constitute a change, and has no funding implications. This individual docs NOT have authority to change the terms and conditions of the contract.

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP). Property in the possession of, or directly acquired by the

Government and subsequently made available to the contractor.

Government Property. All property owned or leased to the Government or acquired by the

Government under the terms of the contract Government property includes both Government furnished property and contractor acquired property as defined in FAR45.101.

Government Furnished Material (GFM). Material in the possession of or directly acquired by, the

Government and subsequently made available to the contractor.

Government Material. All material that may be incorporated into or attached to a deliverable end item or that may be consumed or expended in performing a contract i.e. raw and processed materials, small tools supplies component parts, raw and processed materials.

Interest. Organizational or financial interest.

Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Operational Security (OPSEC). A process that identifies critical information to determine if friendly actions can be observed by adversary intelligence systems and interpreted to be useful and then executed selected measures that eliminate or reduce adversary exploitation of friendly critical information.

Personally Identifiable Information (PII). Information that can be used on its own or with other information to identify contact, or locate a single person, or to identify an individual in context.

Quality Assurance Surveillance Plan (OASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the

Performance Work Statement.

2.2. Acronyms:

ANACJ. Access National Agency Check and Inquiries

CAC. Common Access Card

COR. Contracting Officer Representative

DD250. Department of Defense Form 250 (Receiving Report)

DD254. Department of Defense Contract Security Requirement List

DFARS. Defense Federal Acquisition Regulation Supplement

DoD. Department of Defense

DSCA. Defense Security Cooperation Agency

FAR. Federal Acquisition Regulation

IAW. In Accordance With

IRT. Integrated Regional Team

NACLC. National Agency Check with Local Agency and Credit Check

OCI. Organizational Conflict of Interest

OPSEC. Operational Security

PII. Personally Identifiable Information

POC. Point of Contact

PRS. Performance Requirements Summary

PWS. Performance Work Sta1ement

QA. Quality Assurance

QASP. Quality Assurance Surveillance

Plan QC. Quality Control

UIC. Unit Identification Code

WHS. Washington Headquarter Services

PART III

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 General: The government shall provide, the facilities, equipment, supplies, materials and/or services listed below.

3.2 Equipment and Information: When authorized by the COR to perform on-site at Government facilities, adequate workspace, including desks, computer workstation setup, telephone, and other necessary equipment or supplies will be provided by the Government. The government will provide the contractor access to regulations, directives or other policy documents required to complete this task.

PARTIV

CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

4.1 General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

PART V

SPECIFIC TASKS

5.1 Basic Services: For this new project, the contractor shall provide subject matter expertise to support the development of the new Internet website presence in support of WHINSEC. The contractor will provide six months of development support to maintain functionality of the final delivery of the website accepted by the government. Services include, but are not limited to the following:

5.2 Website Functionality

The website must provide the following minimum functional requirements:

5.2.1 Multi-Lingual Content and Interface - All content should be available for all languages

5.2.1.1 English and Spanish

5.2.l.2 Site-wide multi-lingual content/interface will not be achieved by using automated translation tools such as the Google Translate APL All of the content will be translated in-house by WHINSEC and provide to the contractor.

5.2.2 Mobile: The website must have an alternate lightweight mobile theme available for portable devices that have smaller screens and slower connections and must be compatible with most popular mobile OSes

(Android. iOS, Windows Mobile, etc.)

5.2.3 Workflow Integration: The website design must distinguish between content creators and content publishers and must have role-based permissions to segregate where people can post/edit material.

5.2.4 Metadata Capturing: The website design must include the ability to tag content so it can be syndicated across the site (as well as external sites), eliminating information silos. (e.g. tagging news articles with country and faculty members)

5.2.5 External Integration: The website design must include external migration with Social Media

(Facebook, Twitter, LinkedIn, etc.) and Multimedia (YouTube, Livestream, Flickr, Adobe Connect, Vimeo, etc.)

5.2.6 Templating: Templates will be required for various custom content types to ensure uniformity.

Examples include (but are not limited to): News (WHINSEC-wide); Faculty/Staff Bios; Calendar Events;

and Programs. Templates should allow for the hanging of external links, files, etc.

5.3 Navigation and Layout- the Site layout and navigation must conform to the following requirements:

5.3.1 Navigation

5.3.1.1 Smart user navigation, simple and easy to follow.

5.3.1.2 Expanded menu information (Sub menu grouping options)

5.3.1.3 Reduced the number of click for users to get to content

5.3.1.4 Incorporated search functionality (internally and externally)

5.3.1.5 Easy to see and recognized main Content areas.

5.3.2 Layout

5.3.2.1 Friendly visual look

5.3.2.2 Easy and relaxing colors to include the WHINSEC Branding.

5.3.2.3 Use of icons/symbols to define and aid users to identify content areas.

5.3.2.4 Interactive Graphics to enhance some sections (publications, etc.)

IO

5.3.2.5 Footer that includes required DoD (Department of Defense) Links (USA.GOV, Section

508, etc.)

5.4 Content Areas: The Site design must include as a minimum the following content areas (on landing page) and links. URL redirects shall be provided for all content:

5.4.1 Front page

5.4.1.1 Language switcher

5.4.1.2 WHINSEC Masthead

5.4.1.3 Image rotator with captions that links to news articles

5.4.1.4 Links to social media sites; RSS aggregator display for external news sources

5.4.1.5 Links to featured videos and Publications

5.4.1.6 Events (current and upcoming events)

5.4.1.7 Command corner News

5.4.1.8 WHINSEC News

5.4.1.9 Dictionary Term search (Military and other Terms)

5.4.1.10 Footer - must include the required DoD Links (USA.gov. Section 508, etc.).

5.4.2 Main Menu Options: Both on top and side of home page. Must have the ability to add or delete as required.

5.4.2.1 About Us

5.4.2 1.1 Faculty/Staff Bios, School Directors (social media-ready links) o Links to news items they're tagged in o Links to events they're associated with

5.4.2.1.2 Areas of expertise biography. bibliography, downloadable high resolution image

(grouped under tab or blocks within each bio)

5.4.2.1.3 Contact info

5.4.2.l.4 History

5.4.2.1.5 Links to School landing pages_: School of Professional Military Education, School of leadership and Tactics, Roy Benavides NCO Academy. Center for Human Rights and

Democracy.

5.4.2.2 Courses

5.4.2.2.1 Fairly static content, primarily program descriptions and space to hang event metadata to show upcoming courses

5.4.2.2.2 Courses Descriptions.

5.4.3.2.3 Display Course Director picture and short biography.

5.4.2.3 Publications

5.4.2.3.1 Website design must include an archive for publications (PDF copy and JPG of the front page).

5.4.2.3.2 Page must have thumbnail of publication and small description.

5.4.2.3.3 Can be sorted by title, author, or date as a minimum.

5.4.2.4 Events

5.4.2.4.1 Space for quick course blurb as well as link to course description

5.4.2.4.2 Links to the course director and other faculty members

5.4.2.5 Calendar

5.4.2.5.1 Clickable event calendar that can be viewed as either a monthly calendar or a list

5.4.2.5.2 Color coding for different event categories on calendar

5.4.2.5.3 Filters for displaying event types

5.4.2.6 Gallery

5.4.2.6.l Video Libraries (Most content is stored off-site on YouTube. Adobe Connect, Livestream, etc.)

5.4.2.6.2 Image archive

5.4.2.7 Student Resources

5.4.2.7.1 Items needed when attending a course.

5.4.2.7.2 Links to course calendar

5.4.2.7.3 Self-Nomination form. Online application forms with a way of electronically submitting applications and supporting documentation (limit lo DOC, DOCX, TXI', PDF, RTF). These online application forms should preferably be ready for database or pre- for SVC /excel field matching.

5.4.2.8 lntership/Fellowship Program

5.4.2.8.1 Information about the program

5.4.2.8.2 Application Timeline

5.4.2.8.3 Application form. Online application forms with a way of electronically submitting applications and supporting documentation (limit to DOC, DOCX. TXT. PDF. RTF).

These online application forms should preferably be ready for database or pre- for

SVC /excel field matching.

5.4.2.9 Center for Human Rights and Democracy (CHRD)

5.4.3.9.1 Information about the center

5.4.3.9.2 Initiatives

5.4.3.9.3 Other information

5.4.3 Dictionary Page:

5.4.3.1 Look up word/term in English or Spanish

5.4.3.2 Custom form to add new term by administrator

5.4.3.3 Can upload file (example excel format) to add

5.4.3.4 Auto fill when typing word

5.4.4 Additional Site Pages: Other site pages will be added as the WHINSEC website is developed to

5.5 Architecture and security: WHINSEC will host the website using Microsoft Azure cloud services.

5.5.l Platform

5.5.1.1 Open source CMS

5.5.2.2 Easy to back up and restore

5.2.2.3 Use our domain WHINSEC.org and WHINSEC.edu (Future domain name)

5.5.2 Security/ DoD Compliance

5.5.2.1 Must comply with DoD web policy and regulations

5.5.2.2 Section 508 compliant

5.5.2.3 At a minimum, username and password login requirement for content authors in the

CMS

5.5.2.4 FEDRAMP Certified hosting

5.5.3 Ownership Rights: The government will own all of its proprietary information as included in this contract, as well as all source code, object code, screens, documentation, digital programming, operating instructions, design concepts, content, graphics domain names, and characters develop under this contract.

All service provided under this contract, including operating instructions, unique design concepts, other documentation developed for or specifically relating to the development of this website will be "works for hire" under applicable United States copyrights laws, and therefore the property of the government.

All material/documentation/code will be delivered to the government at the completion of this contract.

5.5.4 Warranty- Designer: The contractor warrants to the government that all software programming, web pages, CD-ROM's and materials delivered to the government in the development of the website is free from defects in materials and faulty workmanship under normal use, and that the website will operate properly with widely used web browsers. During the website development milestones (para 5.7) phases the contractor shall correct any software anomalies ("bugs") that occur because of defects in the source code included in the software. The contractor will provide six months of development/website support to maintain functionality of the final delivery of the website accepted by the government. This does not cover items damaged, modified or misused after acceptance of final delivery by the government.

5.5.5 Documentation and Configuration Management: All documentation and configuration will be maintained by the contractor in a repository were the government has access to review/retrieve documents.

Any version change must be approved by the government and documented before deployment.

5.6 Enhancements -the following enhancements must be included in the website design:

5.6.1 Ability to add use selectable machine translation options for those content items not included in multiple languages.

5.6.2 Ability to generate PDF documents on the fly for selected content node types (bios, news articles, calendars) that will automatically include a footer with our contact info. If PDF is not available, some other format to generate a "clean" printer-friendly version

5.6.3 Expandable text areas where small print can be expanded /magnified for easier readability.

5.6.4 Top sites to emulate: Navigation, layout and functionality - we would like to implement using the following websites as templates and samples as a reference for best functionality and layout www.brookings.edu http://www.wilsoncenter.org/ http://www.defense,gov http://williamiperrvcenter.org/

5.6.5 Sample hard copy layout template in attachment I.

5.7 Website Development Milestones:

5.7.1 Preliminary Design Review (PDR): The contractor will present to the government a preliminary design for the website based on the initial meeting and PWS. This design will have as a minimum, page layouts link locations, navigation, website content areas, and any additional elements to display how the

WHINSEC website will look. This phase is due 30 days after award date.

5.7.2 Acceptance Testing (AT): The contractor will demonstrate all functionalities of the website prior to AT. The site must be fully operational based on this PWS for a 30 day AT period. This will be open to clients for testing. The contractor will deploy the site to a designated/approved government site services (example: Microsoft Azure). During this phase the contractor shall correct any software anomalies ("bugs'') that occur because of detects in the source code included in the software. This phase will be completed NLT C+l35.

5.7.3 Deployment: During this phase the contractor will deploy the site to a designated/approved government site services (example: Microsoft Azure). During this phase the contractor shall continue to correct any software anomalies ("bugs") that occur because of defects in the source code included in the software. This phase will be completed NLTC+ 170. Upon completion and approval of its final Web Site, the contractor shall deliver any and all materials developed in the course of its performance under this contract and any other items deemed necessary for the operation of this website.

5.8 Manpower Reporting Requirement: The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: hnp://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October I through September 30.

While inputs may be reported anytime during FY, all data shall be reported no later than October 31 of each http://www.brookings.edu/ http://www.wilsoncenter.org/ http://www.defense,gov/ http://williamiperrvcenter.org/ http://www.ecmra.mil/ calendar year, beginning with 2018. Contractors may direct questions to the help desk at http://www.ecrnrn.mil/.

5.9 Security Requirements: (OPSEC, PHYSICAL, PERSONNEL, INFORMATION, ANTI

TERRORISM AND FORCE PROTECTION REQUIREMENTS)

5.9.1 The overall classification of work associated with this PWS is UNCLASSIFIED.

5.9.2 Contract personnel working in support of this contract will require a favorably completed ANACI or

NACLC, resulting in final eligibility when adjudicated the Defense Industrial Security Office or another recognized clearance adjudication facility provided they have been claimed in JPAS as an industry contractor for the awarded company.

5.9.3 Any visit(s) to WHINSEC by contractor personnel not physically/permanently assigned to this contract

(company presidents, company security managers, contract employees, etc.) requires an escort by the COR or

KO they are visiting.

5.9.4 Upon completion of this contract, the contract employee will surrender all government supplies, materials and equipment to the COR/KO. Upon the completion of the contract, the contractor is required to out-process with WHINSEC.

5.9.5 For Official Use Only (FOUO) applies for all unclassified material. For information and regulatory guidance for FOUO refer to DoD 5200.l-R. Appendix 3 and the Under Secretary of Defense for Intelligence memorandum. "Interim Information Security Guidance," dated 16 April 2004, (http://www.fas.org/sgp/othergov/dod/dod04 l604.pdt), for specific guidance on the handling & safeguarding of FOUO information. Contract companies can be held under punitive damages for releasing FOUO information outside government computer systems without prior authorization from OSCA Information

Security Officer or COR.

5.9.5.l All reports/products completed by contract staff will be marked with applicable FOUO or derivative classified markings depending on the highest level of information contained in the reports products and briefings. The DoD regulation that governs safe guarding classified information is the DoD Information

Security Program 5200.0 I Volume 1-4.

5.9.5.2 Records, data, and information to which the contractor has access may be highly sensitive and considered proprietary in nature. The contractor shall not divulge any information about WHINSEC files, data processing activities or functions, user IDs, passwords, or any other knowledge that may be gained as a result of these tasks to anyone who is not authorized to have such information. The contractor shall observe and comply with all DoD Security Directives, Regulations and Policies in effect at the WHINSEC facility.

5.9.5.3 If the Government notifies the contractor that the employment or the continued employment of any contractor employee is prejudicial to the interests or endangers the security of the United

States of America, that person will be removed and barred from the worksite. This includes security deviations/incidents and credible derogatory information on contract members during the course of the contract period. The awarded contract company shall make any changes necessary in the appointment(s). Security incidents involving contractors will be posted by our Force Protection personnel and the details forwarded to our higher headquarters and the contractor FSO for action.

5.10 In conducting work under this contract training course materials training aids, and materials are developed. The Contractor, in the normal course of contract performance, contributes and/or assists in this effort. Since these original materials are produced specifically for the Government and are produced using Government materials and equipment, all rights to these materials belong to the Government. The Contractor waives all right to and claims for compensation against these materials other than the normal compensation for performance of the contract.

http://www.ecrnrn.mil/ http://www.ecrnrn.mil/ http://www.fas.org/sgp/othergov/dod/dod04

5.11 Deliverables: Attachment 2

PART VI

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.0 Overview: This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether or not the performance objectives and goals were met.

7.1 This PRS:

7.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

7.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled "Inspection of Services" and "Default".

7.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor's performance.

7.1.4 Surveillance methods may include: Random Sampling, Periodic Surveillance, Validated Customer Complaint, or any combination of the methods.

7.1.5 Methods of surveillance can change after contract award based on, but not limited to:

7.1.5.1 Acceptance of a contractor QC plan.

7.1.5.2 A partnering agreement which established the metrics to be used.

7.1.5.3 Contractor performance.

7.2 Performance Evaluation: Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met. how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

7.3 Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown below.

7.4 Attachment List:

7.4.1 Attachment I / WHINSEC sample website layout

7.4.2 Attachment 2 / Deliverables Schedule

Performance

Objectives

Metric Standard Method of

Surveillance

Corrective

Action

Completion of Quality and -95% Periodic - Contractor the tasks, plans timeliness timeliness in surveillance and Discrepancy and reports as report customer Report (CDR) outlined in PWS preparation feedback

- 100% accuracy

Creation of the

WHlNSEC

Internet website presence

Completion 100% Complete Inspection - Contractor

Discrepancy

Report

(CDR)

- Re-performance