GERBER_Contract_PWS_Full_Service_Entitlements.docx

Service Contract Entitlements.

Full Service Contract with Software Updates (FSS). This contract offers the entitlements of a Full Service Contract (listed below), along with Software updates, as they become available for distribution. The entitlements of the Full Service contract are:

Includes all On-Site Labor during normal working hours (8am to 5pm local time, Monday through Friday). Response time is 24-48 hours. Labor performed during outside of normal working hours will be quoted on an “as needed basis”. (800-321-2448) Includes all major parts excluding operating consumables (pens, paper, ink, paper, surface, knives/blades, etc.) to your facility, returns are customer’s expense. Consumable parts are not covered under this contract. (pen, mouse, ink, paper, surface, knife and certain wear items) For Single and Multi-Ply Cutters, two (2) Preventative Maintenance Visits per contract year to be initiated by the customer via the Gerber Service Customer Solutions Center.

All software, hardware and operational telephone support during normal working hours (8am to 7pm EST, Monday through Friday). (800-321-2448) Includes GERBER connect subscription and associated Technical Support.

Access to Gerber Service website for software downloads and online documentation All “like” equipment in the same facility to be covered on the same level of support.

Key Replacement (due to loss or defect) covered at 100%, with exception to 3rd party provided software packages. If key(s) are lost, Gerber requires the customer to furnish a police report to Gerber.