W911SA24Q3052 Satellite Cable TV Service - PWS-Draft.docx

PERFORMANCE WORK STATEMENT

377TH Theater Sustainment Command, HQ Command

COMMERCIAL CABLE TV SERVICES

PART 1 GENERAL INFORMATION

GENERAL: This is a non-personal service contract to provide Commercial Cable TV Services at the 377TH Theater Sustainment Command (TSC), HQ Command. Under the resultant contract, the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform/deliver Cable TV Transmission (CATV) capabilities as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2. Background: The 377th TSC was reorganized and redesignated as such on October 16, 2000, now located at NAS/JRB New Orleans, LA (Belle Chasse, LA). It is the largest Command within the Army Reserve, supporting 396 headquarters representing 37K Soldiers throughout the United States and 2 US Territories. The 377th TSC strives to provide the best-in-class facility services and support for the tenant Army Reserve commands, units, soldiers, families, and civilians at the HQ. Installation of satellite/cable TV services at the 377TSC HQ to directly support Phase 0 planning and training in conjunction with ARNORTH, strategic partners, and subordinate units to set the theater and prepare for Homeland Defense, Defense Support of Civil Authorities, and Security Cooperation Operations. CATV connectivity services provide the means to keep Soldiers, and Civilians informed of programs, events, and activities, as well as Force Protection, Readiness Division and crisis communication information during severe weather, mass casualty events or other events in which other forms of communications may be disrupted.

1.3. Scope: The contractor shall be responsible for all personnel labor, parts, travel, installation of infrastructure, distribution system, equipment, devices, hardware and software systems, supplies, transportation, tools, materials, supervision, maintenance, the relocation of equipment and other items necessary to provide Government with TV signals, digital converter boxes, Wi- Fi signals, service repairs, or any other supplies as necessary to provide services as defined in this Performance Work Statement (PWS) and all applicable laws, rules, and regulations. The Government reserves the right to add and/or remove services as needed. The contractor shall provide non-personal services at the location directed by the Contract Officer Representative (COR), upon receipt of award to include:

· CATV Digital receiver box

· Business basic CATV service

1.4. Objectives: The objective of this contract is for the contractor to perform IT and Telcom – Network Telecom Access Services in a manner that will accomplish and maintain uninterrupted services connections of CATV, as defined in the PWS and all applicable laws, rules, and regulations.

1.5. Place of Performance: The work to be performed under this contract will be performed at 377th TSC, NAS/JRB New Orleans, 400 Russell Drive, Building 492 and Building 22, Belle Chasse, LA 70037.

1.6. Period of Performance: The period of performance shall be for (1) twelve-month Base Period and four (4) 12- month option periods with an option to extend services for six (6) months. Full performance of this contract shall be no later than (NLT) 30 calendar days of contract performance start date, unless approved by government.

1.7. General Information:

1.7.1. Quality Control Plan (QCP): Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Terms and Conditions – Commercial Items). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.7.2. Quality Assurance (QA)The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non-conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the Performance Requirements Summary (PRS), the Government may reject the nonconforming service(s) and document the contractor’s performance record accordingly. The Government may also issue a Nonconformance Report (NCR) in which the contractor will be required to respond with the development of a corrective action plan (CAP) which identifies the root cause, corrective action (CA) for the root cause, CA for the specific nonconformance, and the date the CAs will be complete. The Government may also reduce the payment to the contractor IAW the PRS or reduce payment to reflect the value of the services performed or may perform the services and charge the Contractor for any related cost incurred and/or may terminate this contract for cause.

1.7.2.1. Non-conforming Supplies or Services: When a contractor’s performance does not meet contract requirements and/or approved work schedules and/or timeframes it is considered non-conformance. Non- conformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). The Government may re-inspect work designated for re-performance or late performance.

1.7.2.2. Level I (Minor) non-conformance is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor non-conformance usually can be corrected on the spot, where no further corrective action (CA) response is necessary and can be issued by the COR to the contractor either through a verbal or written non-conformance report. Minor non-conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the Contracting Officer (KO).

1.7.2.3. Level II (Major) non-conformance is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Recurring Minor non-conformances, or a non-responsive contractor, indicating a trend or failure of the contractor’s quality control, can also be classified as a Major non-conformance. Major non-conformances shall result in the issuance of a written NCR from the KO to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.7.2.4. Level III (Critical) non-conformance is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II NCRs; or is for a non-responsive contractor to a level II NCR. Critical non-conformances shall result in the issuance of a written NCR to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific non-conformance and the date CAs will be completed.

1.7.3. Recognized Federal Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal. Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively

1.7.4. Hours of Operation: The Contractor shall normally perform work during normal duty hours, Monday thru Friday 7:30 A.M. to 4:30 P.M. local time except U.S. Holidays identified in paragraph 1.7.3 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. With prior approval, periodic work may be performed other than normal duty hours. Arrangements for work performed during other than normal duty hours shall be made with the COR or Designated Representative (DR).

1.8. Installation Access: The contractor and all associated sub-contractor employees shall provide all information required for background checks necessary to meet installation access requirements. These checks will be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor and all associated sub-contractors shall obtain background checks when unescorted access is required for employees without a CAC and associated background investigation. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor employees who will be entering Army-controlled installations or facilities and who do not possess a valid CAC, including subcontractor employees, must present a Federal personal identity verification card or authorized identification issued by state, or local governments.

1.8.1. Access and General Protection Policy and Procedures: FPCON: Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the Government may require changes in contractor security matters or process in accordance with DoDI 2000.16. During FPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.9. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.9.1.1. Escorts: All contractor employees, and sub-contractor employee shall be escorted in all restricted areas.

1.9.1.2. Loss of Contractor Property: The Government will not be held liable for any loss of supplies or equipment owned by the Contractor; nor the loss of any personal property belonging to employees of the Contractor.

1.9.2. Personnel Security Clearance Requirements: Security clearance is not required by as they will be escorted. Their employer must ensure those entering installation has a favorable background investigation.

1.9.3. Drug Free Work Force: The contractor shall follow DOD Federal Acquisition Regulation Supplement (DFARS) clause 252.223-7004, Drug-free Work Force. Records of drug testing shall be made available to the COR.

1.10. Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.10.1. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.11. Contracting Officer Representative (COR): The COR will be identified by separate letter or appointment orders. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.12. Key Personnel: The following contractor personnel are considered key personnel by the government: Program Manager, Accountant/Billing POC, Service Representative single point of contact, Contract Manager and Alternate Contract Manager. The Contractor shall provide a contract manager, who shall be responsible for the performance of the work and an alternate contract manager, who shall act for the Contractor when the manager is absent. The Contract Manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available Monday through Friday, 7:30 A.M.- 4:00 P.M. EST. Service technicians shall be available 24/7, 365 days a year. The contractor shall provide the key personnel roster with the names and contact information of all key personnel in writing to the Contracting Officer NLT five (5) calendar days after award notification and as changes occur.

1.13. Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc. during performance at all MTF locations. Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715).

1.13.1. Identification of Contract Employees ID Badge List: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name, job title and a recent color photo of the employee, prior to them entering Government facilities and as changes occur.

1.13.2. Uniform: The Contractor shall ensure that CSP present a clean and professional appearance. The Contractor shall provide a standard uniform for all Contractor and subcontractor employees performing services under this contract, and ensure they wear the uniform during appointed duty hours. The uniform may consist of the same type and color shirt and slacks for all workers. Company logo is required.

1.14. Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improper influence in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the Installation Facilities. The Contractor shall comply with all DOD and local requirements that establish uniform policies governing smoking in and around Government-owned buildings and vehicles. The Contractor shall comply with Federal drug- free workplace and requirements IAW FAR 52.223-6 and 252.223-7004. Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, Installation administration, and security on the Installation shall be applicable to all Contractor employees or representatives who enter the Installation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this PWS.

1.14.1. Removal by Garrison Commander. The Garrison Commander may, at his/her discretion, bar an individual from the Installation under the authority of 18 USC 1382 (1972), AR 210-10 (Administration), and the National Industrial Security Program Operating Manual (NISPOM) for conduct determined contrary to good order, discipline, or Installation security.

1.14.2. Removal by Contracting Officer (KO). The Contracting Officer may require the Contractor to remove any employee, working under this contract, for reason of misconduct or security. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interest of the Government.

1.14.3. Removal by Installation Police. Contractor employees may be denied entry to the Installation by Military Police if it is determined that such entry may be contrary to good order, discipline, or the security of the Installation. Military Police may remove any Contractor employee from the Installation for reason of misconduct or security.1.6.18 Government and Personal Property. The Contractor shall be responsible for safeguarding US Government (USG) and personal property. The Contractor shall conduct work so that Government property, personnel and work areas shall be protected at all times from inconvenience, damage or injury. In the event of loss or damage of any nature, caused by Contractor operations or employees, due to improper protection, precaution or safety measures, such damages shall be repaired or such property shall be replaced by the Contractor at his expense. In the event the Contractor does not satisfactorily repair or replace such damages, the Government reserves the right to make necessary correction and the Contractor shall reimburse the Government for all labor and materials costs associated with repairs or replacement.

1.15. Conservation of Utilities: The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not necessarily be limited to:

1.15.1. Lights shall be used only in areas where and at the time when work is actually being performed.

1.15.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by contracted workers.

1.15.3. Water faucets or valves shall be turned off after the required usage has been accomplished.

1.15.4. Government telephones shall be used by Contractor employees only for emergencies.

1.16. Alteration of Government Facilities: The contractor shall not make alterations to GFF without the prior written approval of DPW, MTF, and Contracting Officer.

1.16.1. The contractor is directly responsible to coordinate for all facility repairs with the COR for coordination and processing.

1.16.2. The contractor shall submit all other facility maintenance, repair, new construction, and major equipment installation requests using DA Form 4283 to the COR for coordination and processing prior to work staring.

1.17. Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to Government facilities, furnishings, equipment or grounds caused by the Contractor or his employees. The Contractor shall instruct his employees to immediately inform the building manager of any damages to property resulting from the performance of their duties. The Contractor shall notify the Contracting officer of and the Contracting Officer Representative (COR) of damages caused by Contractor employees. The Contractor shall, at no cost to the Government, repair and return the damaged area to its previous condition. All physical damage will be accessed by 81st RD Facilities Management team prior to the contractor attempting to make repairs. The contractor will be responsible for all cost associated with damage caused by Contractor.

1.17.1. Circumstances to Be Reported: The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility or unusual soiling of an area which may affect the performance of the work, present unhealthy or hazardous conditions, or create any delays or interference with the work caused by the employees of the Government. Such repair reports shall be made immediately upon discovery by the Contractor to the COR or DR via phone or email.

1.18. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.19. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.20. Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.21. Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.22. General Training Requirements: General Anti-terrorism, OPSEC Information, and i Watch: Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.22.1. Anti-Terrorism (AT) Level I Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http:// jko.jten.mil.

1.22.2. OPSEC Training: For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.22.3. iWATCH Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 60 calendar days after contract award.

PART 2 DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday - The number of hours per day the Contractor provides services in accordance with the contract. Work Week - Monday through Friday, unless otherwise specified.

2.2. Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

PART 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3. GOVERNMENT PROPERTY AND SERVICES

3.1. Services: No services will be provided by the government.

3.2. Facilities: No Facilities will be provided by the government.

3.3. Utilities: The Government will provide all utilities at the service location for the CSP use in performance of tasks outlined in this PWS. The Contractor shall instruct CSP in utilities conservation practices. The Government will provide the use of existing electrical outlets, inputs, suitable network connection, and power to support devices at the place of performance. CSPs shall practice energy conversation IAW AR 420-1, Section VII, 3-42, Energy Conservation, to preclude energy waste.

3.4. Equipment: No equipment will be provided by the government.

PART 4

CONTRACTOR FURNISHED EQUIPMENT AND SERVICES

4. CONTRACTOR FURNISHED EQUIPMENT AND SERVICES

4.1. General: The contractor shall furnish all supplies, equipment, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in this PWS and associated documents, except for those items specified in Part 3 Government Property and Services.

4.2. The Contractor will obtain all required licenses and permits, taxes, and configuration plans required to perform the work specified in the PWS.

4.3. The Contractor shall provide warranty service for all installation, materials, and equipment required for the performance of services to include service, hardware and/or software.

4.4. All contractor vehicles or equipment entering Fort Jackson shall have a valid license plate, a minimum of current liability vehicle insurance, and current vehicle registration, as per South Carolina state requirements.

4.4.1. Contractor provided vehicles and equipment used in the performance of work under this contract on the Fort Jackson Installation shall be marked with the Contractors company name or a company logo on both sides of the vehicle.

PART 5 SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. General: The contractor shall be responsible for all personnel labor, parts, travel, infrastructure, distribution system, equipment, devices, hardware and software systems, supplies, transportation, tools, materials, supervision, maintenance, relocation of equipment and other items necessary to provide Government designated site with TV signals, digital converter boxes, signals, service repair, or any other supplies as necessary to provide services as defined in this Performance Work Statement (PWS). The Government reserves the right to add and/or remove services as needed. Contractor shall provide non-personal services at the location directed by the Contract Officer Representative (COR), upon receipt of award to include. The contractor shall accomplish uninterrupted services connections of CATV.

5.1.1. Compliance: Contractors performing services shall be required to comply with all U.S. Army rules, regulations, and training that is applicable to conduct, safety, security, and procedures governing site entry and exit.

5.2. Services: The contractor shall be responsible for ensuring the contractor and sub-contractors provide all requires services IAW the PWS and all applicable laws, rules, and regulations. Service will include CATV and any necessary supplies to provides services required IAW the terms of this contract to include labor, shipment, licenses, taxes, permits, configurations, as required to receive signals and transfer to televisions, routers, modems, networks, etc. for the service location 24/7, 365 days a year including holidays and weekends.

5.2.1. CATV Services: Contractor shall provide the same basic number of channels as those typically offered to commercial and residential customers of the greater Columbia SC area. The TV signals shall contain access to basic standard channel line-up with local news stations as well as Continental US channels/networks and Public Access channels. The Contractor shall be responsible for providing the cable and infrastructure to pre-existing display/TV, except in the case of certain buildings and facilities where an internal cable network or distribution system is already installed and/or is an integral part of the building, the Contractor shall be responsible for providing cable signal to the building’s distribution panel point of location in such cases. Service and signal technology and quality provided shall be equivalent to or better than that afforded to the public. Service will be limited to no service down time.

5.2.1.1. Signal Strength: Signal strength provided shall be the minimum level required to provide a clear picture and sound quality without degradation of picture quality or sound static. All broadcast device and component maintenance and supplies will be provided by the contractor and will be included in the contractor's price. Signal strength provided shall be adequate for vendor provided equipment (e.g. set-top box) to function. The contractor shall ensure services produce a quality signal strength 95% of the time with no more than 5% service interruptions per month.

5.2. Hardware: Contractor provided hardware shall be compatible and able to connect to TVs with HDMI cabling at the service location.

5.3. Permits: Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any installation, Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work. The Contractor shall also be responsible for all damages to persons or property that occur as a result of the Contractor’s fault or negligence. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work. All permits obtained by the Contractor shall be maintained current throughout the entire period of performance of the contract. Any permits required will be submitted as a deliverable within 30 days of award if permit approval process exceeds 60 days contractor will provide written notice to government.

5.4. Scheduling: All non-disruptive work is to be completed 7:30 A.M. to 4:30 P.M. local time Monday through Friday, except as requested or approved by the COR for special circumstances. Work which would be disruptive to the daily operations of the facility, such as the testing of annunciation devices, shall be performed after normal working hours and will only be approved by the Contracting Officer, COR, or designated representative.

5.5. Installation: Contractor shall install (if applicable), maintain and/or verify cable infrastructure at the services location. Initial installation will be completed within 30 calendar days of contract performance start date, unless approved by government. The installation of the equipment will be provided at no additional cost to the government during normal working hours, Monday through Friday, 7:30 A.M. to 4:30 P.M. local time (excluding Federal holiday). Contractor must provide all supplies, materials, hardware, software, etc. for installs. Installs must be safely mounted and cannot impeded current facility, installation, OSHA, and installation safety requirements. Any exterior building penetrations and installations must be coordinated with the COR and approved by 81st Readiness Division Department of Public Works. Upon completion of instillation the contractor shall participate in an inspection to ensure all work has been properly installed, mounted securely, mounted safely, and operable before leaving location.

5.6.1. Install necessary equipment to provide services and support of the Fiber Optics, provide CATV. The existing infrastructure that can be utilized is single mode fiber between closets, CAT6 Category cable and RG6 (COAX) to the TV end points.)

5.6.2. Acceptance of Work: Once services are installed the government will be provide the required network connection and the electrical power to support the devices. The contractor shall complete a series of tests, with government personnel, to ensure all services requested at each location are operating.

5.7. Service Response/Calls: The contractor shall provide customer service support in the event of any outage or any related problems. Service must not degrade in less than severe inclement weather such as rainfall, winor heavy fog. All service/repairs will be performed during normal hours of coverage unless requested or approved by COR and CO. The contractor will provide a direct number for service calls. The Government shall notify the Contractor of any interruptions of services identified in this contract. The Contractor shall respond within four (4) hours of initial contact by the Contracting Officers Representative (COR) or designated representative to resolve loss of service, intermittent, degradation, latency, or loss of signal within customer normal business hours. After a service call has been made, the contractor will be on site within eight (8) hours of the call, regardless of its location in the state. If the service call cannot be completed during the normal course of the workday, the contractor will report the morning of the following workday.

5.7.1. Government shall be advised by the Contractor if service cannot be restored within 24 hours of initial notification. The Contractor in turn shall address the concerns/complaints and provide the Government with documentation that this has been accomplished. Additionally, the Contractor shall provide the Government with a remedy with 24 hours.

5.7.2. Replacement: The contractor shall have "like for like" replacement equipment available. When equipment cannot be repaired within eight (8) working hours, the contractor shall provide temporary replacement equipment of comparable model and similar options as the one replaced.

5.8. Change Requests: The contractor shall comply with all contract modification changes to the required services within five (5) business days of receipt of the contract modification.

5.9. Contractor Equipment Retrieval: Upon termination of the contract the contractor's equipment shall be removed at no additional charge to the government, NLT three (3) business days after notification of contract termination. Upon contract completion, the contractor will remove contractor's equipment NLT 15 calendar days after the contract period of performance end date at no cost to the government.

5.10. Invoicing: The Contractor will use PIEE, Wide Area workflow (WAWF) for all billing/invoice submissions no later than 14 calendar days following the end of the billing period of…