W911SA-16-T-0055_Attachment_2-PRS.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- Short Term Copier Leases at Fort McCoy, WI
- Solicitation number
- W911SA-16-T-0055
About this file
W911SA-16-T-0055 Attachment 2-PRS
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Other files
| File | Type | Posted |
|---|---|---|
| W911SA-16-T-0055_Attachment_1-Deliverables.xls | XLS spreadsheet | |
| W911SA-16-T-0055_Attachment_3-AT_OPSEC.pdf | ||
| W911SA-16-T-0055_Attachment_4-Price_Schedule.xlsx | XLSX spreadsheet | |
| W911SA-16-T-0055_Solicitation.pdf |
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Text version
Sheet1
| PRS # | Performance Objectice: | Performance Standard: | Acceptable Quality Level (AQL) | Method of Surveillance: | Consequence: |
| PRS # 01 | Service Reponse Provisions via customer e-mail | Respond to customer e-mail within 90 minutes with planned execution. | No more than 2 incidents per month. | Customer Complaints | Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance. |
PRS # 02 Technical Service Call Response Vendor will respond to customers malfunctions within 4 working hours of the technical problem service call. No more than 2 incidents per month. Customer Complaints Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance.
PRS # 03 Electronic copies of completed work orders Vendor/Technician will provide COR with electronic copies of completed work orders. No more than 2 missing completed work order per month. Ramdom Sample Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance.
PRS # 04 Copier effectiveness Vendor must maintain each copiers performance level at a minimum 90% effectiveness level. No more than 2 incidents per month. Customer Complaints Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance.
PRS # 05 Copier Relocations Vendor will be required to relocate copiers within (4) four working days of the notification/request. No more than 2 incidents per month. Customer Complaints Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance.
PRS # 06 Short Term Copier Request Vendor will be required to place copier within (7) seven working days of the notification/request. No more than 2 incidents per month. Customer Complaints Level II Non-Conformance - 5479 CDR. Results of this performance objective, will be documented and may be used for reporting contractor past performance.
Performance Requirements Summary (PRS) - TE #2
Sheet2
Sheet3
File details come from the government source that posted it. Updated .