H2F HIT Performance Work Statement.docx

PERFORMANCE WORK STATEMENT (PWS)

HOLISTIC HEALTH AND FITNESS (H2F) SYSTEM

Maneuver Center of Excellence (MCOE)

Army Transformation and Training Command (T2COM)

Section 1

General Information

1. GENERAL: This is a non-personnel services contract to provide a qualified Athletic Trainer (AT), Strength and Conditioning Coach (SCC), and Cognitive Performance Specialist (CPS) to function as integrated members of the Maneuver Center of Excellence (MCOE) Holistic Health and Fitness (H2F) Implementation Team (HIT). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. Contractor products shall be submitted to Maneuver Center of Excellence (MCOE) Government employees for review and approval.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform AT, SCC, and CPS functions as a part of MCOE’s HIT as defined in this Performance Work Statement except for those items specified as government furnished property and services. The AT will use their knowledge, skills, abilities, and expertise in musculoskeletal care, injury prevention (IP), and other AT related functions to communicate H2F doctrine, lessons learned, and best practices; the AT will not provide provision of care services. The SCC will use their knowledge, skills, abilities, and expertise in strength and conditioning programming, IP, and other strength and conditioning related functions to communicate H2F doctrine, lessons learned, and best practices. The CPS will use their knowledge, skills, abilities, and expertise in cognitive skills training, mental resiliency, and other cognitive performance related functions to communicate H2F doctrine, lessons learned, and best practices. The contractor shall perform to the standards in this contract.

1.2. Background: The Holistic Health and Fitness (H2F) System is the Army’s primary investment in Soldier readiness and lethality, optimal physical and non-physical performance, reduced injury rates, improved rehabilitation after injury, and increased overall effectiveness of the Total Army. The system empowers and equips Soldiers to take charge of their health, fitness, and well-being in order to optimize individual performance, while preventing injury and disease. Highly trained, disciplined, and fit Soldiers build cohesive teams. Our teams are strongest when we ensure each individual Soldier's performance is optimized. To accomplish this, the Army is creating a cultural change to Soldiers’ perceptions of training for the demands of close combat. All Soldiers must view their health and fitness as a critical requirement for membership in the Profession of Arms. The H2F System provides a unified and holistic vision with an effective implementation strategy in order to improve the Army’s culture of health and fitness. Investing in health and fitness benefits our Soldiers and their Families. It also ensures the sustainment of an agile and adaptive Army, ready to provide the Nation with a professional, lethal, and decisive force that will win against any adversary. In addition to the contracted AT, SCC, and CPS, the HIT Team will generally consist of the following Government personnel: H2F Program Director (PD), Chaplain, Physical Therapist (PT), Registered Dietitian (RD), and Occupational Therapist (OT).

1.3. Objectives: The HIT is a mobile interdisciplinary team that will introduce, standardize implementation, and train the Army’s new Holistic Health and Fitness (H2F) System to Brigade-based interdisciplinary H2F Performance Teams whose focus is optimizing Soldier readiness and performance. The contract employees shall support a uniformed rollout of H2F to the Total Army by 1) collaborating with BDE-based H2F Performance Teams and 2) interacting with Army leaders of H2F resourced BDEs and installations. The HIT will conduct implementation site visits to support up to 128 H2F resourced BDEs at 28 Army installations across the U.S. and in Europe and the Pacific. The contract employees will work as part of the HIT to develop a comprehensive implementation plan to standardize indoctrination of newly H2F resourced BDEs, reinforcing doctrine, sharing best practices, and using lessons learned to improve the H2F system. The HIT will also support virtual implementation efforts to other brigades (BDE) in the Active Duty (COMPO1), National Guard (COMPO 2), and Reserve (COMPO 3) components.

1.4. Scope: The Contractor shall provide qualified and certified positions for each of the following: one (1) certified AT, one (1) CSCS certified SCC, and one (1) certified CPS to support the needs of this contract. The contract employees will be assigned to MCOE, Fort Eustis, and will travel with the HIT team to various military installations, both within (CONUS) and outside the continental United States (OCONUS), to conduct H2F implementation and standardization. Anticipated travel will be approximately 25 to 50 percent of the time. The contract employees function to standardize H2F practices across the Total Army and to increase readiness, military manpower and reduce medical attrition. The HIT will utilize Army-specific functional fitness training programs, in accordance with Field Manual (FM) 7-22, Holistic Health and Fitness, and while meeting each BDE’s Program of Instruction (POI) requirements.

1.5. Period of Performance: The period of performance shall consist of a thirty (30) day Phase-in period, a one (1) Base Period of 11 months and five (5) 12-month option years. The Period of Performance reads as follows:

1.6. General Information: Quality control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

1.6.1. Quality Control Plan (QCP): The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall submit a complete QCP to the KO and COR within 30 calendar days of contract award and within 5 business days after any revisions. The KO will approve the QCP in writing. The Contractor shall submit changes to an approved QCP to the KO and COR for approval throughout the life of the contract.

1.6.2. Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays:

1.6.4. Hours of Operation: The contractor shall conduct business during normal business hours, typically between the hours of 8 AM to 5 PM, but may vary to between 6 AM and 7 PM based on mission requirements, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. Hours worked for any two-week period shall not exceed 80 hours. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at MCOE, Fort Eustis, VA with travel to various CONUS and OCONUS locations as specified in the PWS.

1.6.6. Type of Contract: The Government will award a Firm Fixed Price Contract.

1.6.7. Telework: The Government may permit telework by Contractor employees on occasions when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of National Emergency or incidents of National Significance. Guidance from Army Senior leadership will be adhered to for those incident’s mitigation strategies (e.g., pandemic). Telework may be implemented on an installation by installation basis. The Contracting Officer’s Representative (COR) at the requiring activity must identify for the Contracting Officer (KO) any tasks that are required to ensure continuity of critical services and at what level those services must be performed. The Contractor shall submit a telework program plan to the KO for review and approval NLT 30 days after award date. This plan shall include a component for short-term (two working days or less) as well as long-term (greater than two working days) per labor category. The Contractor shall obtain HIT Program Director (HIT PD) approval prior to commencement of any telework, except as noted in PWS 1.6.7.1. Telework shall be at no additional cost to the Government.

1.6.7.1. Telework is authorized without preapproval in the event of an unexpected installation closure. The Contractor shall notify the HIT PD and the COR should this occur.

1.7. Security Requirements:

1.7.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use at the close of each work period, government facilities, equipment, and materials shall be secured.

1.7.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.7.2.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.3. Installation/ Facility Access and General Protection: The Contractor shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor shall comply with all personal identity verification requirements (Federal Acquisition Regulation [FAR] clause 52.204-9, Personal identity Verification of Contractor Personnel) as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.3.1. Personnel Security: The Contractor shall initiate for all personnel performing work under this contract, a Tier 1 investigation at time of start of work and shall maintain the level of security required for the life of the contract.

1.7.4. Security or Background Investigation Results: If a security or background investigation results in an unfavorable finding, the Contractor and individual Contractor employee will be notified. The Contractor employee will not be granted access to the installation and will not be qualified to perform services on the contract. All Identifications (IDs), Common Access Cards (CACs) and any other items previously issued by the Government shall be returned to the Government.

1.7.5. Common Access Card (CAC): The Contractor shall not begin performance under this contract until the complete documentation for a Tier 1 background investigation has been submitted IAW local policies and procedures. Contractor employees requiring access to a Government installations or unclassified DOD computer information system must be issued a CAC. Proof of employment and an initiated Tier 1 background investigation with favorable Federal Bureau of Investigation (FBI) fingerprints with “No Record” is required before a CAC will be issued authorizing access to approved Government installation(s). If access to an unclassified DOD computer information system is required, the Contractor must be a U.S. Citizen and hold at least a favorable Tier 1 investigation and complete a DD Form 2875 - System Authorization Access Request (SAAR), prior to loading network certificates onto the CAC.

1.7.5.1. In order for the Government Security Management Office (SMO) to initiate the required Tier 1 investigation, the Contractor Security Office will ensure the Contractor provides an Optional Form (OF) 306, Declaration of Federal Employment, Personnel Security Investigation Portal (PSIP) form, if required, DD Form 2875, SAAR, and a birth certificate at the earliest possible date. The Contractor Security Officer will review the forms for completeness and accuracy, then forward them to the Government SMO who will initiate the Tier 1 investigation process.

1.7.5.2. Prior to the Government SMO submitting the Tier 1 investigation, Contractor employees must have a data record present in the Defense Enrollment Eligibility Reporting System (DEERS) before being issued a CAC. The Mission Partner Affiliation Sponsor (MPAS) shall use the secure encrypted Military Personnel Identity, Credential, and Access Management (MP ICAM), https://mpartnerspnrweb-pki.dmdc.osd.mil/mpartnerspnrweb/app/, as an authorized means of entering the automated CAC application and approval process into DEERS. MP ICAM is a web-based system that allows eligible DoD Contractors to apply for a CAC through the Internet. Government sponsors (also known as MPAS) approve the application to receive Government credentials.

1.7.5.3. The MPAS cannot enter the Contractor data into MP ICAM until the Contractor's data is resident in the Joint Personnel Adjudication System (JPAS) or its successor system. The Contractor's Security Officer shall ensure all Contractors has a “Servicing” record in JPAS (or its successor system) prior to beginning the CAC process. Once the Contractor has a JPAS (or its successor system) record, the MPAS will initiate the MP ICAM application account for each CAC request and provide the Contractor employee with a USER ID and password, via email, to the company POC or Contractor employee. The Contractor employee shall then access the MP ICAM account to complete the CAC application (entering/editing Contractor information as applicable) at: https://mpartnerspnrweb-pki.dmdc.osd.mil/mpartnerspnrweb/app/.

1.7.5.4. The most current information on the CAC process for Contractors may be found at https://www.dmdc.osd.mil/appj/dwp/contractor_civ_roles.jsp. Personnel eligible for a CAC who are not in JPAS or its successor system (i.e., certain Contractors, Foreign Nationals, and DoD affiliates) shall be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standards (FIPS) 201.

1.7.6. Contractors requiring a CAC: Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated Tier 1 investigation or an equivalent or higher investigation IAW Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

1.7.7. Access to Systems Containing Personally Identifiable Information (PII): The Contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.7.8. Data Security: The Contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees who require the information in order to perform their official duties under this contract. The Contractor shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the Contractor shall coordinate with the KO to either turn over the PII to the Government or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The Contractor shall only use PII obtained under this contract for purposes of the contract and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this contract, the Contractor shall coordinate with the KO to either turn over all PII managed under the contract that is in its possession to the Government or successor Contractor, or if the Government so directs, destroy the PII. The Contractor shall ensure all documents and case records are maintained in a confidential and secure manner IAW the Privacy Act and applicable regulatory guidance. Additionally, the Contractor shall ensure:

1.7.8.1. Soldier information is maintained and retained in strictest confidence and prevent the unauthorized duplication, use, and disclosure of such information.

1.7.8.2. Information shall only be provided to personnel who have a need to know such information in the performance of their duties involving or associated with the H2F System.

1.7.8.3. Data Breach Response and Notification: The Contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of PII, June 5, 2009, ALARACT 050/2009, DoD 5400.11-R, and any amendments. The Contractor shall immediately notify the COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the Contractor shall provide the COR with any other available information that must be included in required breach reporting and notifications. The Contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the Contractor shall make the required notification. If the Contractor is to notify the impacted population, it shall submit the notification letters to the COR for review and approval.

1.7.9. Communications Security (COMSEC): All communications with DoD organizations are subject to COMSEC review. The Contractor shall be aware that telephone communications, and Information Technology (IT) networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the Military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the Contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The Contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.8. Computer User Agreement: Contractor and its employees will be required to sign a Computer User Agreement Acceptable Use Policy (AUP) and complete End User Awareness Training prior to being given access to a Government computer or the local network. Despite anything to the contrary in the Computer User Agreement AUP, Government computers and other resources shall only be used for official Government business related to the performance of this contract.

1.9. Training Requirements: The Contractor shall track all training requirements and ensure that all employees working on this contract are compliant. If the training requirements are not met, the Government may refuse access to systems or work location. The Contractor shall report employee training status in the monthly status report. The Contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. The Contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation, and the Contractor employee(s) are embedded or integrated into the Government activity or office.

1.9.1. Antiterrorism Level I Training: Pursuant to DOD Instruction (DODI) Number 2000.16, “DoD Antiterrorism Standards,” dated November 20, 2019, all Contractor employees, including Subcontractor employees, requiring access to Army installations, facilities and Federally-controlled information system(s) and access areas shall complete Antiterrorism Level I awareness training within five calendar days after receipt of CAC and annually thereafter and receive a certificate of completion. The training is accessible from any computer and is available at the following website: https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=JS&course_number=-US007. The Contractor shall ensure that all applicable employees have completed Antiterrorism awareness training prior to accessing a federally-controlled installation or information system. The Contractor shall certify that its workforce has completed the training by reporting employee training status in the monthly status report.

1.9.2. iWATCH Training: The Contractor shall brief all employees performing services under this contract on the local iWATCH program. The Government will provide training standards. This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CORs. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported in the monthly status report.

1.9.3. DoD Cyber Awareness Challenge Training: The Contractor shall ensure all Contractor personnel requiring access to Government information systems register in the Army Training Information System (ATIS) (https://learn.atis.army.mil/) and complete the DoD Cyber Awareness Challenge training (https://jkosupport.jten.mil/). The training shall be completed prior to obtaining access to information systems, within 14 days of start of work/employment, and annually thereafter. Training status shall be reported in the monthly status report.

1.9.4. Operations Security (OPSEC): Per AR 530-1, Operations Security, the Contractor employees must complete Level I OPSEC Awareness training within 30 calendar days of their reporting for duty and annually thereafter. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported in the monthly status report.

1.9.5. Sexual Harassment and Assault Response Prevention (SHARP) Training: The Contractor shall provide SHARP training to all Contractor personnel providing services under this contract within seven days of full performance of the contract or employment date for newly hired employees and annually thereafter. The Government shall provide the Contractor the SHARP training support package to be utilized to meet the initial requirement. After the initial training, Contractors will participate in the face-to-face SHARP training conducted annually by the Government at their duty location. The Contractor shall report the completion of SHARP training on the monthly status report.

1.9.6. Information Assurance (IA)/IT Training: All Contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter with the results reported in the contract. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.9.7. Government Unique Training: The Government will provide specific orientation on Army Physical Readiness Training (PRT) and any DoD or Army training required for Contractor employees during duty hours. The Government may elect to provide unique Government training to Contractor personnel who are performing services under this contract.

1.9.8. Combat Trafficking in Persons (CTIP): All Contractor employees and associated Subcontractor employees shall complete training for CTIP upon hire and every three years after according to DoDI 2200.01, “Combating Trafficking in Persons (CTIP).

1.9.9. Additional Training: If additional training is needed due to mission changes, the Government will conduct required training. This training will be at no cost to the Contractor. The BDE PD will schedule this training.

1.10. CONDUCT

1.10.1. Contractor Conduct: The Contractor shall abide by Government by laws, and regulations regarding Utilization Review and Quality Assurance directives, including, but not limited to, in-service training, maintenance of records, performance evaluation, and release of PII. The Contractor shall abide by all regulations and requirements concerning the nature of limited privileged communication between Soldiers and its Contractor employees as may be necessary for security and personnel reliability programs and the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the HIPAA of 1996. All regulations referenced are available for review from the BDE PD. All Soldier records and reports are and will remain the property of the Government. Contractor personnel who become aware of Soldier’s health information that is guarded by the Privacy Act of 1974 and the HIPAA of 1996 will not disclose this information, as required by law.

1.10.2. Dress and Appearance: At the time of hire, the expected attire to be worn by the Contractor personnel, see TE 8, Dress Code. An ID badge shall be worn at all times while performing services and shall bear the name of the business entity under which the individuals are employed. The Contractor shall ensure all Contractor personnel wear appropriate attire and maintain a professional appearance at all times while providing services under this contract.

1.10.3. Compliance: The Contractor shall comply with all applicable laws, rules and regulations contained in this PWS.

1.10.4. Appropriate Use of Equipment, Supplies, and Services: The Contractor shall use of all appropriate equipment; supplies and services made available by the Government.

1.10.5. Complaints against Contractor personnel, received by the Government or the Contractor, shall be immediately reported to the HIT PD and investigated by the Contractor. Complaints received by the Government will be immediately communicated to the Contractor. The Contractor shall provide a status update of the investigation to the Installation GTM within 48 hours of receipt of complaint. The Contractor shall report results of all complaint investigations to the HIT PD within two work days of completion of investigation. The Contractor shall provide a corrective action plan within two work days to the COR for any substantiated complaints.

1.10.6. Employee Recruitment, Training, and Retention: The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission.

1.10.7. Absences (Planned and Unplanned)

1.10.7.1. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the legal federal holidays depicted above.

1.10.7.2. The Contractor is expected to be present for duty during the established hours of operation at the location at which they work. In order to give the government adequate response time to employ mitigating measures (if necessary) when a contract employee is going to be absent, the contractor shall notify the government representative for the location where the services are being performed in advance of any planned absence and as soon as possible for unplanned absences. For planned/programmed absences, notification shall be no less than two weeks in advance, and for unplanned / unscheduled absences, such as when an employee is sick or unable to report for work, the contractor shall make notification within two hours of awareness or at the beginning of the duty day on which the absence will occur, whichever time is later. The contractor shall provide a backfill for any contract employee whose absence extends beyond 30 days.

1.10.7.3. In the event the services provided by the contractor are delayed, hindered, interrupted, or prevented, not due to the contractor’s fault, and beyond reasonable control, such as weather conditions, fire, earthquake, flood, explosion, and other such acts of God, strikes, riots, lockouts, property condemnation; or the government’s failure to provide necessary equipment, facilities, materials, or supplies as stipulated in Section 3 of this PWS; or if directed by the government (such as the temporary closing of an installation or school), then the diminished performance shall not be considered a breach of contract fulfillment. During these conditions, the contractor may be directed to implement their Telework Plan.

1.10.7.4. The Contractor shall provide a written plan for how it intends to provide service coverage in the event of (a) a short-term (less than 48 hours) unscheduled absence, (b) a short-term (less than 48 hours) scheduled absence, and (c) a long-term absence (in excess of 48 hours) (i.e. illness, leave, military duty, etc.). This Employee Absence Coverage Plan shall be submitted to the HIT PD and COR within 30 days of contract award.

1.10.8. Organizational Conflict of Interest (OCI): Contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., budget information or analyses) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.11. Special Qualifications: The Contractor shall provide personnel who are US citizens and meet the minimum standards described within this section. The Contractor shall ensure its contract employees meet education standards and maintain current, active, valid certifications throughout the life of the contract. The Contractor shall ensure the contract employees maintain current copies of all qualification documents and training certificates and provide to the Government within 24 hours of request from the COR.

1.12. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. The Contractor shall provide minutes documenting the post award and periodic progress meetings and submit to the COR within 5 business days after meeting. These meetings shall be at no additional cost to the Government.

1.13. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.14. Monthly Status Report (MSR): The Contractor shall generate and submit an MSR. The monthly status report shall include activities of those assigned to the project, problems encountered, actual or recommended corrective action, results from quality control inspections conducted by the Contractor, and workload performed during the previous month. The format for the MSR will be coordinated between the Contractor and the Government. However, the Contractor shall, at a minimum, include the following in the MSR:

· Contract number

· Contractor name

· Period of performance covered by the report

· Description of problems encountered; if none, so state

· Actual or recommended corrective action; if none, so state

· Workload performed during the month. The Government and Contractor will collaborate to identify the data points to be reported and its format/organization

· Provide the results from QC or QCP evaluations completed; at a minimum, data shall include, but not be limited to:

· The area of the contract inspected

· Evaluation method (i.e., random sampling, 100% inspection), sampled population, standard, and whether the standard was met

· If standard was not met, provide detailed explanation of corrective measure taken to resolve

· Staffing update/status, to include total number of Contractor personnel, departures and new hires.

· A list of Contractor personnel with their names, labor category, employee hire date, certification date, and training completion dates for each training required under this contract (e.g., iWatch training, Antiterrorism training); list shall be color coded to identify compliance/noncompliance

· Status of deliverables, milestones, etc.

· Number of site implementation visits conducted

· Projected work for the next reporting period

· Complaints and/or incident reports by BDE

· Number of pre and post site implementation meetings attended.

1.15. Key Personnel: The following personnel are considered key personnel by the Government: Contract Representative and Alternate Contract Representative. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer no later than 10 business days after receiving notice of contract award. The Contract Representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Representative or alternate shall be available between 8:00 a.m. and 5:00 p.m., Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.15.1. The Athletic Trainer (AT) shall:

1.15.1.1. Possess a Bachelor’s degree from a college or university accredited by the Commission on Accreditation of Athletic Training Education (CAATE) and a Master’s degree in athletic training or related field such as Exercise Science, Kinesiology, Sports Medicine, Sports Administration, etc.

1.15.1.2. Have five years of relevant AT work experience managing an NCAA, Olympic, military or professional sports athletic training program. Relevant experience is defined as supervising and/or managing multiple athletic trainers and/or sports medicine personnel in an interdisciplinary environment.

1.15.1.3. Previous experience within the military environment preferred.

1.15.1.4. A passing score from the Board of Certification (BOC) for the Athletic Trainer examination and hold credentials of Athletic Trainer, Certified (ATC).

1.15.1.5. An Athletic Trainer must obtain a state license to utilize the title of Athletic Trainer and to fill any vacant positions. An unrestricted state license/registration/certification in any of the 49 regulated states; the District of Colombia; or the Commonwealth of Puerto Rico, Guam, or the US Virgin Islands to provide health care within the scope of practice for ATs per state practice acts.

1.15.1.6. Have a current certification in Basic Life Support (BLS) for Healthcare Providers from the American Heart Association or the American Red Cross with Automated External Defibrillators (AED) certification. Certification cards must display the American Heart Association, the American Red Cross emblem. Web-based classes do not meet required standards. The Government will not pay for certification, and the contractor shall not bill for the AT time spent for certification training. Recertification shall be maintained in a current status at all times while the AT is performing services under this contract. Failure of the AT to obtain and maintain training does not release the Contractor from the contract requirement.

1.15.1.7. Have the ability to read, write, and speak English to effectively communicate with Soldiers, staff and other ATs.

1.15.1.8. Be able to teach effectively in an indoor classroom and field training setting, presenting both standardized instruction and creative workshops.

1.15.1.9. Have experience in developing course content of similar scope and complexity.

1.15.1.10. Have experience and ability to obtain the desired learning outcomes through delivery of well facilitated and engaging instruction.

1.15.1.11. Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of Soldiers from diverse backgrounds.

1.15.1.12. Have the ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel, MS Teams.

1.15.1.13. Participate in Government-based education and in-service training as mandated by the local installation. Mandatory Government training will comply with requirements established in this PWS.

1.15.1.14. Participate in continuing education programs to meet the requirements for their AT license or certification renewals. The ATs shall not attend licensing/credentialing continuing education training during duty hours unless mandated by the Government and approved by the HIT PD. The Government is not responsible for AT continuing education costs. Elective continuing education opportunities occurring on the installation may be extended to the AT as non-billable time.

1.15.1.15. Maintain current certification/licensing requirements as required by the contract and the applicable state board of the AT.

1.15.1.16. Not have been convicted of a felony.

1.15.2. The Strength and Conditioning Coach (SCC) shall:

1.15.2.1. Possess a Master’s degree with graduation from a college or university in an accredited exercise science, health science, or physical education-related discipline.

1.15.2.2. Possess a passing score from National Strength and Conditioning Association (NSCA) as a Certified Strength and Conditioning Specialist (CSCS) or by the Collegiate Strength and Conditioning Coaches Association (CSCCA) as a Strength and Conditioning Coach Certified (SCCC).

1.15.2.3. NSCA Registered Strength and Conditioning Coach (RSCC) designation preferred.

1.15.2.4. Have five years of relevant SCC work experience (recent experience preferred) with individual athletes and groups of athletes at the levels of NCAA Collegiate, Olympic, and/or professional sports in the accompanying, respective settings.

1.15.2.5. Previous experience within the military environment preferred.

1.15.2.6. Have a current certification in Basic Life Support (BLS) for Healthcare Providers from the American Heart Association or the American Red Cross with Automated External Defibrillators (AED) certification. Certification cards must display the American Heart Association, the American Red Cross emblem. Web-based classes do not meet required standards. Recertification shall be maintained in a current status at all times while the SCC is performing services under this contract. Failure of the SCC to obtain and maintain training does not release the Contractor from the contract requirement.

1.15.2.7. Have the ability to read, write, and speak English to effectively communicate with Soldiers, staff and other SCCs.

1.15.2.8. Be able to teach effectively in an indoor classroom and field training setting, presenting both standardized instruction and creative workshops.

1.15.2.9. Have experience in developing course content of similar scope and complexity.

1.15.2.10. Have experience and ability to obtain the desired learning outcomes through delivery of well facilitated and engaging instruction.

1.15.2.11. Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of Soldiers from diverse backgrounds.

1.15.2.12. Have the ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel, MS Teams.

1.15.2.13. Be capable of properly lifting and manipulating loads or weights up to 45 pounds and capable of meeting physical demands of training in all types of weather with Soldiers including the ability to hike over rough terrain, function in austere environments to observe Soldier training evolutions and to train, educate, coach, and mentor.

1.15.2.14. Participate in Government-based education and in-service training as mandated by the local installation. Mandatory Government training will comply with requirements established in this PWS.

1.15.2.15. Participate in continuing education programs to meet the requirements for their or certification renewals. The SCC shall not attend licensing/credentialing continuing education training during duty hours unless mandated by the Government and approved by the HIT PD. The Government is not responsible for SCC continuing education costs. Elective continuing education opportunities occurring on the installation may be extended to the SCC as non-billable time.

1.15.2.16. Maintain current certification/licensing requirements as required by the contract.

1.15.2.17. Not have been convicted of a felony.

1.15.3. The Cognitive Performance Specialist (CPS) shall:

1.15.3.1. Possess a Doctoral degree in Psychology, Human Performance, Kinesiology, Counseling, Counseling Psychology, Coaching Education, or Exercise Science, and/or Sport Sciences with a specialization in Sport Psychology.

1.15.3.2. Possess a license as a psychologist with a proficiency in sports psychology as recognized in Division 47 of the American Psychological Association, or Certification as a Certified Consultant through the Association for Applied Sport Psychology (CC-AASP), or Certified Mental Performance Consultant (CMPC), or Board Certified Sport Psychologist through the American Board of Sport Psychology (ABSP).

1.15.3.3. Have a minimum of five years of demonstrable accumulated experience (recent experience preferred) as a mental performance coach or sport psychology practitioner with individual athletes and groups of athletes at the levels of NCAA Collegiate, Olympic, professional sports, and/or Service Members in the accompanying, respective settings.

1.15.3.4. Previous experience within the military environment preferred.

1.15.3.5. Have the ability to read, write, and speak English to effectively communicate with Soldiers, staff and other CPSs.

1.15.1.6. Be able to teach effectively in an indoor classroom and field training setting, presenting both standardized instruction and creative workshops.

1.15.1.7. Have experience in developing course content of similar scope and complexity.

1.15.1.8. Have experience and ability to obtain the desired learning outcomes through delivery of well facilitated and engaging instruction.

1.15.3.9. Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of Soldiers from diverse backgrounds.

1.15.3.10. Have the ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel, MS Teams.

1.15.3.11. Be capable of properly lifting and manipulating loads or weights up to 45 pounds and capable of meeting physical demands of training in all types of weather with Soldiers including the ability to hike over rough terrain, function in austere environments to observe Soldier training evolutions and to train,…