W911S0-17-R-0016.pdf

SEE ADDENDUM

(No Collect Calls)

W911S0-17-R-0016 30-Jun-2017

b. TELEPHONE NUMBER

757-501-7937

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 31 Jul 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W911S09. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

OSCAR M. CLARK

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC - FORT EUSTIS

705 WASHINGTON BLVD SUITE 126

FORT EUSTIS VA 23604

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W26R1P 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

ARMY TRAINING SUPPORT CENTER (ATSC)

DAVID W. BOLT

WILSON AVE BLDG 3308

FORT EUSTIS VA 23604

TEL: 878-7001 EXT 6528 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$27,500,000

NAICS:

541512

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF113

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W911S0-17-R-0016

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Lot Phase-in

FFP

Phase-in Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

FOB: Destination

SIGNAL CODE: A

NET AMT

0002 11 Lot Non Personal Services

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0003 11 Lot Tng Dev Cap - Optional Para 5.5

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TDC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0004 11 Lot ATIA - Optional Para 5.6

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0005 11 Lot TS-MATS - Optional Para 5.7

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TS-MATS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0006 11 Lot IDMS - Optional Para 5.8

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IDMS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0007 11 Lot SWT - Optional Para 5.9

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for SWT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0008 11 Lot IESC - Optional Para 5.10

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IESC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0009 11 Lot MTT & MAT - Optional Para 5.11

FFP

Base Period Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for MTT & MAT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

0010 Lot Travel - Base Period

COST

Actual and allowable travel costs are reimbursable up to the Not-To- Exceed (NTE) amount specified. All travel will be preapproved by the COR.

Authorized travel expenses necessary to perform maintenance actions or conduct training will be reimbursed (direct or indirect i.e. scheduling, coordination expense, ticketing, fees, etc.) consistent with generally accepted accounting principles and cost accounting standards and reference FAR 31.205-46.

ESTIMATED COST

0011 1 Lot CMR - Base Period

FFP

Contract Manpower Reporting (CMR) in accordance with PWS paragraph C.5.13 Contractor Manpower Reporting.

1002 12 Lot Non Personal Services

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1003 12 Lot Tng Dev Cap - Optional Para 5.5

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TDC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1004 12 Lot ATIA - Optional Para 5.6

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1005 12 Lot TS-MATS - Optional Para 5.7

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TS-MATS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1006 12 Lot IDMS - Optional Para 5.8

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IDMS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1007 12 Lot SWT - Optional Para 5.9

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for SWT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1008 12 Lot IESC - Optional Para 5.10

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IESC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1009 12 Lot MTT & MAT - Optional Para 5.11

FFP

Option Period 1 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for MTT & MAT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

1010 Lot Travel - Option Period 1

COST

Actual and allowable travel costs are reimbursable up to the Not-To-Exceed (NTE) amount specified. All travel will be preapproved by the COR.

Authorized travel expenses necessary to perform maintenance actions or conduct training will be reimbursed (direct or indirect i.e. scheduling, coordination expense, ticketing, fees, etc.) consistent with generally accepted accounting principles and cost accounting standards and reference FAR 31.205-46.

1011 1 Lot CMR - Option Period 1

FFP

Contract Manpower Reporting (CMR) in accordance with PWS paragraph C.5.13 Contractor Manpower Reporting.

2002 12 Lot Non Personal Services

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2003 12 Lot Tng Dev Cap - Optional Para 5.5

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TDC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2004 12 Lot ATIA - Optional Para 5.6

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2005 12 Lot TS-MATS - Optional Para 5.7

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TS-MATS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2006 12 Lot IDMS - Optional Para 5.8

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IDMS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2007 12 Lot SWT - Optional Para 5.9

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for SWT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2008 12 Lot IESC - Optional Para 5.10

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IESC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2009 12 Lot MTT & MAT - Optional Para 5.11

FFP

Option Period 2 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for MTT & MAT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

2010 Lot Travel - Option Period 2

COST

Actual and allowable travel costs are reimbursable up to the Not-To-Exceed (NTE) amount specified. All travel will be preapproved by the COR. Authorized travel expenses necessary to perform maintenance actions or conduct training will be reimbursed (direct or indirect i.e. scheduling, coordination expense, ticketing, fees, etc.) consistent with generally accepted accounting principles and cost accounting standards and reference FAR 31.205-46.

2011 1 Lot CMR - Option Period 2

FFP

Contract Manpower Reporting (CMR) in accordance with PWS paragraph C.5.13 Contractor Manpower Reporting.

3002 12 Lot Non Personal Services

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3003 12 Lot Tng Dev Cap - Optional Para 5.5

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TDC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3004 12 Lot ATIA - Optional Para 5.6

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3005 12 Lot TS-MATS - Optional Para 5.7

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TS-MATS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3006 12 Lot IDMS - Optional Para 5.8

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IDMS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3007 12 Lot SWT - Optional Para 5.9

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for SWT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3008 12 Lot IESC - Optional Para 5.10

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IESC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3009 12 Lot MTT & MAT - Optional Para 5.11

FFP

Option Period 3 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for MTT & MAT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

3010 Lot Travel - Option Period 3

COST

Actual and allowable travel costs are reimbursable up to the Not-To-Exceed (NTE) amount specified. All travel will be preapproved by the COR. Authorized travel expenses necessary to perform maintenance actions or conduct training will be reimbursed (direct or indirect i.e. scheduling, coordination expense, ticketing, fees, etc.) consistent with generally accepted accounting principles and cost accounting standards and reference FAR 31.205-46.

3011 1 Lot CMR - Option Period 3

FFP

Contract Manpower Reporting (CMR) in accordance with PWS paragraph C.5.13 Contractor Manpower Reporting.

4002 12 Lot Non Personal Services

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4003 12 Lot Tng Dev Cap - Optional Para 5.5

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TDC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4004 12 Lot ATIA - Optional Para 5.6

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for ATIA Systems 2 applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4005 12 Lot TS-MATS - Optional Para 5.7

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for TS-MATS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4006 12 Lot IDMS - Optional Para 5.8

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IDMS applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4007 12 Lot SWT - Optional Para 5.9

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for SWT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4008 12 Lot IESC - Optional Para 5.10

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for IESC applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4009 12 Lot MTT & MAT - Optional Para 5.11

FFP

Option Period 4 Services, Non-personal. The Contractor shall provide all management, supervision, and labor required to successfully perform analysis, customer implementation, functional reviews, and tier 2 support for MTT & MAT applications to effectively meet mission requirements in an efficient manner in accordance with the attached Performance Work Statement (PWS).

4010 Lot Travel - Option Period 4

COST

Actual and allowable travel costs are reimbursable up to the Not-To- Exceed (NTE) amount specified. All travel will be preapproved by the COR.

Authorized travel expenses necessary to perform maintenance actions or conduct training will be reimbursed (direct or indirect i.e. scheduling, coordination expense, ticketing, fees, etc.) consistent with generally accepted accounting principles and cost accounting standards and reference FAR 31.205-46.

4011 1 Lot CMR Option Period 4

FFP

Contract Manpower Reporting (CMR) in accordance with PWS paragraph C.5.13 Contractor Manpower Reporting.

PWS

Performance Work Statement (PWS)

Training and Doctrine Command (TRADOC) Combined Arms Center

Combined Arms Center-Training Army Training Support Center

Office of the TRADOC Capability Manager Army Training Information System (TCM

ATIS)

Army Training Information Architecture (ATIA) Analysis, Customer Implementation, Functional Reviews, and Tier 2 Support

14 June 2017

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide analysis, customer implementation, functional reviews, and Tier 2 support for the Army Training Information Architecture (ATIA) systems. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform analysis, customer implementation, functional reviews, and Tier 2 support for the ATIA systems as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract. Note: See section 1.4.1 for clarifications on the scope/services required for this contract to ensure that the contractor response to the solicitation matches the expected scope of the contract.

1.2 Background: TCM ATIS provides oversight of ATIA systems for training content development, storage, and delivery of Army doctrine, training and educational materials to Soldiers and units on a 24 hour-a-day/7 days a week basis at any location with internet access to the ATIA services. ATIA supports all three Army training domains (Operational, Institutional, and Self-Development). Use of the ATIA systems is critical to TRADOC and the Army to manage training products, Soldier qualification and training assets. Use of ATIA systems has improved oversight of limited training resources, and identified areas where modifications are necessary to manage training assets.

ATIA includes six primary systems:

1.2.1 Training Development Capability (TDC). TDC provides Training Developers (TD) at the Centers of Excellence (COE) the automated tool used to develop training products described in TRADOC Regulation 350-70 (Unit Task List, Collective Task, Drill, Individual Critical Task List, Individual Task, Lesson Plan, Individual Training Support Package, Course, Program of Instruction, Course Administrative Document, Collective Training Support Package.

1.2.2 ATIA Legacy Applications system: ATIA Legacy Applications system is a system of systems, and is comprised of the following:

Central Army Registry (CAR). CAR is a digital registry/repository that allows knowledge managers and authorized systems to publish training, education and doctrine content for use by Soldiers. CAR contains 34,000+ Field Manuals, Training Aids, Training Circulars, Collective/Individual Tasks, Drills, Individual Task Lists, etc. CAR is available in For Official Use Only (FOUO) and publically available versions via either desktop or mobile device, which enables discovery of content from any type of device at the user's point of need. CAR also has a Digital Rucksack capability that allows users to organize and share content they have found with others.

TRADOC Application Gateway (TAG). The TAG is a Mobile Application Store that supports TCM-

Mobile. Fully integrated with the Central Army Registry, TAG supports Apple and Android devices as well as mobile-friendly websites. TAG includes the desktop application, a mobile CAR application, and a mobile TAG application. TAG also provides support for distribution of Living Doctrine/Electronic Publication (ePUB) content.

My Training Tab (MT2). MT2 provides easy access through a single portal to all training products.

Soldiers access MT2 via the Army Knowledge Online (AKO) -> Services -> My Training. MT2 provides widget capability where AKO Single Sign-On (SSO)-enabled systems can share content in an integrated portal. MT2 is consistently the most popular page on AKO as reported by AKO's metrics.

System Interface Services (SIS). SIS provides business interfaces that allow systems to share data, and share business processes. SIS uses a Net-Centric service design based on Representational State Transfer

(REST) web services. SIS provides an enterprise interface to Army Training Requirements & Resources System (ATRRS) used by several training management and delivery systems. SIS provides Application Program Interfaces (APIs) that support delivery of data from training development systems to training delivery and training management systems including support for automation of the TRADOC Training Requirements Analysis System (TRAS) and Institutional Training Resource Model (ITRM) processes.

1.2.3 Training Support Materiel Armywide Tracking System (TS-MATS). TS–MATS is the Army’s system of record for collecting and maintaining TADSS inventory, maintenance, use and workload information for all Armywide and TRADOC Training Aids, Devices, Simulators, and Simulations (TADSS) and ARNG unique TADSS. This single source, single collection method is critical in managing all aspects of TADSS life cycle management, maintenance, and defining requirement for the Army training needs.

1.2.4 Inventory and Distribution Management System (IDMS). IDMS is an online Ordering and Warehouse Management tool for printed courseware materials produced and warehoused at ATSC.

1.2.5 System Training Plan (STRAP) Writing Tool (SWT). SWT provides a collaboration mechanism to develop and version control STRAP documents between users at disparate sites. SWT also enables staffing at multiple levels of approvals and tracks comments

1.2.6 Interim Enterprise Scheduling Capability (iESC). IESC is a web-based application currently hosted in the TCM ATIS data center that provides minimal scheduling support to the Maneuver Center of Excellence at Fort Benning, GA.

1.3 Objectives:

1.3.1. The Contractor shall provide functional analysis, design specification, functional reviews, and programming feedback on system compliance with policy and with functionality as specified within Government approved Use Case/Function Point (UC/FP), Story Card (SC), Wire Frame (WF), and Functional Test/Review Matrix (FTM) specifications documentation. The Government will provide documentation formats as Government Furnished Information (GFI). Execution of these requirements will be in accordance with government-approved schedules with other agencies and offices and on the system-based tasks in Part 5.

1.3.2. The Contractor shall provide for continuity of user familiarization by providing training of system functionality for the systems identified in Part 5 through the use of job aids, on-line help, training, training support packages and lessons to be executed through online, onsite and self-paced downloadable tools.

1.4 Scope: Contractor shall provide functional requirements analysis, product design specifications for applications, application design reviews and validation of acceptance criteria, user assistance, user training as required, and Tier 2 help desk support for ATIA systems and services identified in Part 5. This support shall include development and maintenance of architectural documentation consistent with the Department of Defense Architecture Framework (DODAF); applications design and functional review documentation; information assurance documentation; and functional help desk support. Execution of this work shall require communication and coordination with other government agencies and Contractor personnel. The Government will schedule work by tasks as listed in paragraph 5.0 below. The Performance Requirements Summary (PRS) identifies workload, by area and task, by the reference task and paragraph number. Travel to other Government locations within the Continental United States (CONUS) may be required with potential travel to outside CONUS locations.

1.4.1 This contract consists of four distinct areas: Analysis, Reviews, Training and Tier 2 help desk support.

1.4.1.1 Analysis: The Contractor shall perform analysis and customer implementation support for the ATIA systems listed in section 1.2 to help ensure that the systems meet the needs of the Army. This analysis can include capture, triage and review of bug reports and enhancement requests; review of changes to Army policy and regulations; and participation in meetings with ATIA system stakeholders, users and other interested parties. The Contractor shall help capture and document requirements, develop design artifacts such as storyboards, use cases, wire frames and similar artifacts as described in section 1.2. The intent is that the Contractor shall help the government evaluate potential changes to the ATIA systems that will better help the end-users (customers) succeed in use of the systems to support the Army. The Contractors Subject-Matter-Expert efforts will help ensure that when the government directs a change to the ATIA Systems that the changes are made as part of a well-informed decision that will benefit the users of the ATIA Systems. The contractor shall document new and revised requirements that become apparent through the support of these systems. This support shall include development and maintenance of architectural documentation consistent with the Department of Defense Architecture Framework (DODAF);

applications design and functional review documentation; information assurance documentation; and functional help desk support. Execution of this work shall require communication and coordination with other government agencies and Contractor personnel.

1.4.1.2 Reviews: The Contractor shall conduct functional review and provide programming feedback for ATIA systems. Sustainment of the ATIA systems is conducted under a separate contract vehicle (This contract does not require software engineering services, database administration, etc.). As new versions of the ATIA systems are released, the Contractor shall evaluate the new version of the software to ensure that planned bug fixes and enhancements have been addressed, that no new bugs have been introduced as either new issues or regression errors.

The outcome of this evaluation/assessment performed by the Contractor will help the government to decide the appropriate next step: Return to sustainment team for more work; documentation of new bugs, etc. The Contractor shall use design artifacts produced in the Analysis area to perform the evaluation (story cards, use cases, functional test matrices, wireframes, DODAF artifacts, etc.).

1.4.1.3 Training: The Contractor shall provide for continuity of user familiarization by providing training of system functionality for the systems identified in Part 5 through the use of job aids, on-line help, training, training support packages and lessons to be executed through online, onsite, distributed/blended learning, and self-paced downloadable tools. Instructors in a classroom and via web-based collaboration tools may conduct training.

Interaction with ATIA users and stakeholders may also take the form of Assistance where training and best practices are communicated with users to make use of the software more effective. Training may be onsite, CONUS or

OCONUS.

1.4.1.4 Tier-2 Help Desk support: The Contractor shall provide Tier 2 help desk support for ATIA systems and services. The Contractor shall support the Government in performing tier 2 help desk support and trend analysis to identify the cause for high volume of trouble calls and identify courses of action to reduce this level of activity, and to review and update available Frequently Asked Questions (FAQ). Help requests can be received and shall be responded to telephonically, by email, or through online collaboration. These responses could entail directions to the user, recommending change to the specific system, delivery of job aids, or individual condensed training sessions.

These responses could also entail research and analysis of the system, the product, and the interaction between the two. The Contractor shall provide an updated FAQ list for each TCM ATIS managed system, a summary report of the trouble/help desk calls, and other supporting documentation on a monthly basis for any help requests that occurred that month. Contractor can expect approximately 40 help calls, 15 Army Training Help Desk tickets, and 150 email requests monthly for tier 2 help desk support across all TCM ATIS maintained systems. The Contractor shall provide a monthly report of all tier 2 help desk activity to the COR NLT the fifth business day following the end of the reported month.

1.4.1.5 Services outside of the scope of this contract: The following services are not part of the scope of the contract:

Software development/engineering tasks (writing code, database design), Database Administration (database security, database monitoring and troubleshooting, planning for future growth, database tuning, backup and recovery, etc.);

Management of a network datacenter (servers, switches, storage);

General IT service support of end-user desktop systems (computers, monitor, printer, OS software).

ATSC provides for these type of services via other contract vehicles that are separate from the tasks of this contract.

Instead, the intent of the contract is that the efforts of the Contractor will be combined with the efforts of other Contractors (ATIA Sustainment contract, ATSC data center contract) to support the ATIA systems using agile methodologies that fit within the TCM ATIS Configuration Control Board processes.

1.5 Period of Performance: The period of performance shall be for one (1) month Phase-in period, (1) Base Year of 11 months and four (4) 12-month option years. The Period of Performance is as follows:

Base Year 30 September 2017 through 29 September 2018

Option Year 1 30 September 2018 through 29 September 2019 Option Year 2 30 September 2019 through 29 September 2020 Option Year 3 30 September 2020 through 29 September 2021 Option Year 4 30 September 2021 through 29 September 2022

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see Federal Acquisition Regulation (FAR) 52.246-1, Contractor Inspection Requirements). The Contractor shall develop, implement and maintain an effective Quality Control (QC) System that includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance for all contract requirements. The Contractors’ QCP must contain a systematic approach to monitor operations in order to ensure providing the Government with acceptable services/products. The QCP, as a minimum, shall address:

continuous process improvement procedures for scheduling, conducting and documentation of inspection discrepancy identification and correction corrective action procedures to include procedures for addressing Government discovered non-conformances procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies procedures for trend analysis procedures for collecting and addressing customer feedback/complaints.

The Contractor shall provide their quality control documentation to the Government within 30 calendar days after contract award. The Contractor shall submit three copies of a comprehensive written QCP to the Contracting Officer (KO) and Contracting Officer Representative (COR) within five working days when the Contractor makes changes and thereafter. After acceptance of the quality control plan, the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system and QCP.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays: The Government does not require the Contractor to provide service on Federal Holidays. Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees.

New Year’s Day 1st day of January Martin Luther King Jr.'s Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4th day of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11th day of November Thanksgiving Day 4th Thursday in November

Christmas Day 25th day of December

1.6.4 Hours of Operation: The Contractor is responsible for conducting business between the hours of 8 AM to 5 PM Eastern Time Zone, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is open. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential (FAR Clause 52.207-3 Right of First Refusal of Employment).

1.6.5 Place of Performance: The Contractor shall perform work under this contract at the Office of the TCM ATIS, Fort Eustis, VA unless otherwise specified in the PWS. The Government may permit work under this contract from an off-site location at no additional cost to the Government under special case-by-case circumstances approved by the COR. The Contractor’s access to military installations is subject to the Access and General Protection/Security Policy and Procedures in paragraph 1.6.8.3. Compliance with those policies and procedures or the occurrence of other circumstances may delay a Contractor’s access to an installation. When that occurs, the Contractor may be required and/or permitted to perform this contract from an off-site location at no additional cost to the Government.

1.6.6 Type of Contract: The Government contemplates award of a firm fixed-price contract resulting from this solicitation.

1.6.7 Security Requirements: Contractor personnel performing under this task order will not require access to classified military information (CMI) or systems. However, contractor personnel must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR or equivalent for Common Access Cards (CAC) issuance and/or network access. Written Visit Authorization Letters (VAL) will be sent to the Army Training Support Center (ATSC) Security Management Office Bldg. 1900. Joint Base Langley/Eustis, VA 23604-5166.

1.6.7.1 Contractor personnel are required to possess a U.S. Citizenship and have a favorable National Agency Check with Inquiries (NACI). Contractor employees must be able to obtain a favorable NACI completed within 30 days of commencement of duties.

1.6.7.2 Contractor personnel must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR or equivalent for Common Access Cards (CAC) issuance and/or network access. Investigations have to be opened/scheduled at OPM and favorably reviewed by the government. The Government will submit background investigations for positions that require Common Access Card (CAC) and/or IT access only. For contractors, the minimum requirement for access to federal information systems is as follows: Tier 5 (T5) Single Scope Background Investigation (SSBI/SF 86); Tier 3 (T3) a NACLC (SF 86) and TIER 1 (T1) (SF 85). Prior to CAC issuance, the NAC (FBI 10 point FBI fingerprint check) must be completed without adverse comment, and the TIER 1 (T1) or equivalent MUST BE SCHEDULED/OPENED AT OPM. CACs will not be issued before the fingerprint check results have been completed and the investigation has been submitted to OPM and favorably reviewed by the government. FINGERPRINTS AND THE APPROPRIATED INVESTIGATION WILL BE SUBMITTED BY

THE GOVERNMENT.

1.6.7.3 The Contractor shall not permit personnel who knowingly violate security policies or directives to perform any requirements of this contract.

1.6.7.4 Unauthorized Disclosures: The Contractor shall neither publish nor disclose, in any manner, without the Contracting Officer’s prior written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government. All information should be considered sensitive and guarded to prevent unauthorized disclosure. Contractors and their employees working on this contract will be required to sign Non-Disclosure Agreements (NDAs) which will to be kept on file with the Contracting Officer.

1.6.7.5 Answering Telephones: Contractor personnel shall identify themselves as a Contractor employee when answering Government telephones.

1.6.7.6 Electronic Mail: When Contractor personnel send e-mail messages to Government personnel while performing this contract, the Contractor’s e-mail address shall include the company name together with the person’s name. When it is necessary for Contractor personnel to have a user address on a Government computer, the Government shall ensure that person’s e-mail address includes the name of the company and indicates “Contractor”.

1.6.7.7 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each scheduled work period, the Contractor shall secure all Government facilities, equipment, and materials.

1.6.8 Special Qualifications: All Contractor employees must complete the Department of Defense Cyber Awareness course and/or other DoD mandated training deemed necessary for NIPRNET access as a minimum training requirement.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The Contracting Officer has designated a contracting officer’s representative (COR), in writing, to assist in the technical monitoring and administration of this contract. The COR will serve as the primary point of contact between the Government and the contractor. The Government will provide the contractor with a copy of the COR’s designation which outlines the extent of the COR’s authority to act on behalf of the contracting officer.

1.6.11 Key Personnel: Contractor shall designate in writing to the COR and the KO, a Program Manager (PM) as the point of contact (POC) on all contractual matters. The Contractor shall provide the name, telephone number, fax number, e-mail address, as well as the individual's level of authority to contractually bind the Contractor. The Contractor shall submit the same information for any person acting as an alternate to the COR and the KO. The Contractor shall furnish to the COR and the KO a copy of the Contractor’s organizational chart which includes the personnel roster as proposed for the performance of this effort prior to the commencement of work. The organizational chart and personnel roster shall include names, addresses, and telephone numbers of the Contractor’s point of contact, supervisory personnel, and key management personnel that shall serve as a focal point between the Contractor and the Government to resolve problems and emergencies. The Contractor shall make certain that the chart remains current at all times and shall notify the COR and KO immediately, in writing, whenever changes are made. The Government shall consider the Contractor's PM and Alternate PM as Key Personnel. The Contractor shall submit their resumes with its proposal and their departure will require replacement by a person with equivalent skills, experience, and be subject to Government approval. The paragraphs below identify other technical subject matter experts (SMEs) that prior contractors have utilized under prior contracts. The Contractor shall ensure that the technical SMEs who will perform the listed or similar functions under this contract possess the specified qualifications or experience.

1.6.11.1 Program Manager: The PM shall be the point of contact with the Contracting Officer, and/or his or her representative, and shall coordinate all of the work ordered by task orders. The PM is responsible for day-to-day management of overall contract support operations. This can involve multiple projects and groups of personnel at multiple locations. The PM will organize, direct, and coordinate the planning and production of all contract support activities. The PM should have general experience including ten or more years of experience involving design, development, and delivery of technical training and training products and the direct supervision of technical personnel involved in the life cycle management support of complex systems.

1.6.11.2 Application Systems Analyst (ASA): The ASA provides architectural support, studies and analysis of subjects including but not limited to: military and civilian training and education individual and collective training development, training management,…