Attachment5PRS.docx

PERFORMANCE REQUIREMENTS SUMMARY

1. The purpose of this section is to:

a. List the contract requirements considered most critical to acceptable contract performance.

b. Show the maximum allowable degree of deviation from perfect performance for each requirement (Performance Threshold) that shall be allowed by the Government before contract performance is considered unsatisfactory.

c. Explain the Quality Assurance methods the Government will use to evaluate the Contractor's performance in meeting the contract requirements.

2. The Government's primary quality assurance procedures are based on customer complaints and spot inspections of the recurring critical services of the contract using periodic planned surveillance. Some contract requirements will be surveyed by use of contractor reports and customer complaints.

3. The criteria for acceptable and unacceptable performance are as follows:

a. The COR will periodically inspect services according to the PRS and ensure all Performance Thresholds are met. The contractor will be required to re-perform services for items that are found unacceptable. When the number of defects exceeds the Performance Threshold or trends in non-performance appear, the Contracting Officer or COR may initiate a CDR. The CDR requires the Contractor to explain, in writing, why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem will be prevented in the future.

b. Other requirements: The contractor is responsible for ensuring all PWS requirements and not just the PRS. The Government reserves the right to inspect any and all requirements of the PWS. The COR will notify the contractor of any discrepancies and the use of the CDR (if deemed appropriate), as described above, applies to these requirements as well.

Attachment #5 17 August 2012

PERFORMANCE REQUIREMENT SUMMARY