Technical_Exhibit_A-_(PRS)_Performance_Requirements_Summary.pdf

Technical Exhibit A Performance Requirements Summary

1. PURPOSE: The purpose of this exhibit is to:

1.1 List the contract requirements considered most critical to acceptable contract performance. These requirements are listed as Required Services (RS). These requirements are not to be construed as the only performance indicators to be utilized by the Contracting Officer (CO) in determining satisfactory performance of the contract. As Contract Discrepancy Reports (CDRs) are issued for other than performance indicators listed here, the criticality of CDRs will be determined by the Contracting Officer and a corresponding deduction for nonperformance will be assessed.

1.2 Summarize or establish the standard for perfect performance required by the contract for each required service.

1.3 Establish the maximum allowable degree of deviation from perfect performance for each requirement (Acceptable Quality Level-AQL) that shall be allowed by the Government before contract performance is considered unsatisfactory.

1.4 Explain the quality assurance method of surveillance the Government will use for each required service to evaluate the Contractor's performance in meeting the contract requirements.

1.5 Show the value or percentage of the contract price that each listed required service represents.

1.6 Define the procedure the Government will use in reducing the Contractor's monthly payment if satisfactory performance is not rendered by the Contractor.

2. QUALITY ASSURANCE METHODS: The Government's primary quality assurance procedures (method of surveillance) are based on random sampling of the critical output products (required service) of the contract using the concepts of ASQC Z1.4. Some contract requirements will, however, be surveilled by using Government or Contractor reports, by periodically reviewing the Contractor's work (i.e., monthly, quarterly, semi-annually), by using other methods of surveillance (planned sampling, 100% inspection, or customer comments), or by using a combination of these methods.

3. ACCEPTANCE CRITERIA: The criteria for acceptable and unacceptable performance under this contract shall be as follows:

3.1 Required Services Surveilled by Random Sampling: Criteria shall be as derived from ASQC Z1.4 based on the lot size, sample size, and acceptable quality level (AQL) for each required service. When the number of defects in the Contractor's performance discovered by the Quality Assurance Evaluation (QAE) exceeds the acceptable level, the Contractor shall be required to complete a CDR. The CDR requires the Contractor to explain in writing why performance was unacceptable, how performance shall be returned to acceptable levels, and how recurrence of the problem shall be prevented in the future.

3.2 Required Services Surveilled by Other than Random Sampling: The criteria for non-sampled requirement were established based upon the level of performance deemed acceptable to the Government. The use of the CDR as described above applies to these requirements as well.

4. DEDUCTIONS: All work not in compliance with the contract requirements is subject to deductions. Payments to the Contractor will be reduced for documented defects using the following methods.

4.1 Each month, the Contractor's performance will be compared to contract standards and acceptable quality levels using the Government's Quality Assurance Surveillance Plan (QASP).

4.2 When the Contractor's performance level as determined by the number of defects and acceptable quality levels warrants a deduction and the poor performance is not caused by reasons beyond the control of the Contractor, the amount of money to be withheld or permanently deducted from the amount otherwise payable to the Contractor will be computed as follows:

4.2.1 Defect Deduct. For performance measured by random sampling, the deduction is equal to the total price for service for that quarter times the percent of the sample found defective. For performance measured by other than random sampling, the deduction is equal to the total price for service for that quarter times the percent of the entire lot found defective.

5. PHASE-IN PERIOD: At the beginning of performance under a contract (not option periods), it is sometimes necessary to have a phase-in period. During the phase-in period, there may be a different acceptable quality level (AQL), or the percentage of total contract price for a particular function may be different for certain required services during the phase-in period. The figures to be used during the phase-in period are indicated in parentheses in the Performance Requirements Summary Table, if applicable.

6. QUALITY AND TIMELINESS: Certain required services under this contract may be subject to evaluation for both quality of service and timeliness of service. Note that the acceptable quality level (AQL) for quality of service may be different than the AQL for timeliness of service. The figures to be used for AQL for quality of service and timeliness of service are indicated in the Performance Requirements Summary Table.

7. OTHER RIGHTS: The rights of the Government and remedies described in the Performance Requirements Summary are in addition to all other rights and remedies set forth in this solicitation. Any deductions pursuant to the PRS shall reflect the reduced value of services performed under the present contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of service even if a deduction was previously taken for inadequate performance. The Government may modify the type and frequency of inspection of items surveyed based on the Contractor's performance.

8. EXPECTED PERFORMANCE: The enumeration of critical services and allowable degrees of deviation from perfect performance in the Performance Requirements Summary are not intended and should in no way be construed to indicate that the Government has bargained for anything less than satisfactory performance of all required services by the Contractor.

9. REPERFORMANCE: The Government reserves the right to require the Contractor to reperform any or all defective work, or perform late any incomplete or nonperformance disclosed by Government inspection or customer complaint. The Contractor will be given 5 days, weather and military mission permitting, to reperform work evaluated as unsatisfactory when applicable.

REQUIRED

SERVICE

(Include paragraph number reference)

STANDARD

(Include paragraph number reference)

MAXIMUM

ALLOWABLE

DEGREE OF

DEVIATION FOR

REQUIREMENT

(AQL)

METHOD OF

SURVEILLANCE

THE

PROPORTION

(%) OF

REQUIRED

SERVICE TO

DELIVERY

ORDER

PRICE

Pesticide Usage

Reporting Forms

(1.23.3.10)

Contractor shall report all pesticides utilized in the performance of this contract on the Government provided form.

The information shall be complete, detailed, and accurately reflect the actual pesticides used.

Records shall be submitted as required.

(1.23.3.10.1, 1.23.3.10.2, 1.23.3.10.3) 5%

Random Sampling.

Review of documents to assure they contain the required information. 2%

Scheduled Services (5.3)

Contractor shall control pests according to the appropriate

Quality Control Standard(5.4) 1%5%

Planned inspections via QAE review of treatment, customer comments, and on-the-spot inspections 5%

Scheduled Services (5.3)

Contractor shall complete services within 30 days or as designated on the Job Order

(5.3.6) 1%

Review of treatment records verse final dates listed on the

Job Order. 3%

Service Orders (5.5)

Contractor shall control pests according to the appropriate

Quality Control Standard (5.6) 1%

Random inspections via QAE review of treatment, customer comments, and on-the-spot inspections 5%

Service Orders (5.5)

Contractor shall complete services within the timeframe agreed to with the COR (5.5.2.1) 1%

Review of treatment records verse date agreed to and listed on the Service Order. 3%